VitalConnect MKT-217 Launches VitalPatch Biosensor User Manual

VitalConnect MKT-217 Launches VitalPatch Biosensor

If your test is more than 7 days, you must replace the patch every 7 days.

Key Points While Monitoring

• Charge the phone every night next to your bed while you sleep.
• Change the patch every 7 days.
• Keep the phone within 10 feet of you.
• You may shower with the patch. DO NOT swim with the patch or submerge in water.

Check Phone Twice Daily

At least twice per day (for example, morning and evening), unlock the phone and check for alerts. If no alerts are present, check that the phone displays “Vital Signs Uploading” and “Body Contact Good.” If you do not see these displayed, please call the support team at (800) 219-3000.

How do I unlock the phone?

Press the power button on the right side of the phone.
Swipe your finger across the screen and then enter the PIN code 1234.

What should I do when the test is done?

When the test is done and you have finished the last VitalPatch in your kit, you must return the equipment as soon as possible.

Place the phone and charger in the monitoring kit box and drop off at the shipper indicated on the return label. If there is no return label on the box and you were provided a return envelope, put the box inside the envelope to return.

Failure to return the phone will delay test results and you will be billed for the cost of the phone.

What if my VitalPatch falls off?

If your VitalPatch is beginning to peel off or is not sticking well, apply the Adhesive Overlay provided in your monitoring kit. The Adhesive Overlay fits over the patch and helps it adhere to the skin. To see an instructional video, tap the Menu button, tap Help, and then tap VitalPatch Adhesive Overlay.

If your VitalPatch has completely fallen off, do not put it back on. If you have another VitalPatch in your kit, put a new patch on (see next question).

How do I replace the VitalPatch?

1. Unlock the phone and check the status of the patch. If the VitalPatch has less than 8 hours remaining,
   disconnect the patch by tapping the Menu button and then tapping Disconnect Patch. Follow the instructions on the screen. If the VitalPatch has already expired, you will see a message that the VitalPatch has disconnected.

2. Remove the patch from your chest and cut in Hal fusing scissors. For more information, refer to the QuickStart Guide included with your kit.

3. Follow the instructions in the QuickStart Guide to apply and connect the new patch. Or use the Guided Help feature on the phone

For assistance, please call the support team at (800) 219-3000.

What if the phone dies?

If the Vitaphone runs too long without charging, the phone will die and cardiac monitoring may stop. After 10 hours, all monitoring data after that point will be lost. If the Vitaphone dies, you must do the following to restart the phone and your monitoring session:

1. Plug the VistaPhone into the charger and wait at least 5 minutes.
2. Hold the power button down on the right side of the phone until the phone begins to turn on.
3. Swipe your finger across the screen to unlock. Enter the PIN code (1234).
4. Check the screen for warning messages. Cardiac monitoring has resumed when you see “Vital Signs Uploading” on the screen.

What if my house has bad cell reception?

If your house has bad cell reception and your phone is not uploading data (check the “Cloud Connection” status on the phone), connect the phone to Wi- Fi:

1. Tap the Menu button and then tap the Applications menu item. Select the Wi-Fi Center application.
2. If Wi-Fi is OFF, tap the Turn ON Wi-Fi button to turn Wi-Fi ON.
3. ap the name of the network you want to connect to.Enter the Wi-Fi password (if asked) and tap CONNECT.
4. Tap the Back button to exit. You should see the Wi-Fi symbol appear in the top right of the screen when successfully connected.

If you do not have Wi-Fi at home, contact the support team at (800) 219-3000.

What if I leave the house without the phone?

The VitalPatch will store up to 16 hours of data(1) while away from the phone. As long as you are not away from the phone for more than 16 hours, once you come back into contact with the phone, no data will be lost. If you are away from the phone for more than 16 hours, some data will be lost.

What if I want to end my test early or extend the test?

To end the test early or to extend the test, please contact your Healthcare Provider or the support team at (800) 219-3000

Who is Vital Connect?

Vital Connect is a leader in wearable biosensor technology for wireless patient monitoring in both hospital and remote patient populations. Your health  care provider has requested Vital Connect to provide your ambulatory cardiac monitoring service needs

Will I receive calls from Vital Connect?

Vital Connect may call you for any of the following reasons related to your device and services. Here are a few examples:

• Verifying your insurance information
• Reminding you to stay connected to your device, or device troubleshooting
• Reminding you to return your device
• Assisting with billing questions

Does Vital Connect bill for monitoring services apart from my physician?

Your cardiac monitoring services are billed by both Vital Connect and, in most instances, your healthcare provider who ordered the services. Vital Connect bills for the monitoring services, while your healthcare provider will bill for placement of the monitor (where applicable) and the review/interpretation of your monitoring results. Once your Vital Connect charges are submitted to your insurance company, you will receive an Explanation of Benefits (EOB) from your insurance company. An EOB is NOT a bill.

Prior to receiving a statement, Vital Connect will make every effort to collect the appropriate amount due from your insurance company.

If you have any unmet co-insurance or deductible, you will receive a billing statement directly from Vital Connect.

What if I have a question about a statement or bill about Vital Connect

services?

Please call the billing department at (855) 621-8250 or email [email protected].

Note: Your healthcare provider does not coordinate or have access to Vital Connect’s billing or insurance coverage guidelines — they will not have answers to questions you may have related to Vital Connect services. Therefore, all billing questions related to Vital Connect services should be directed to Vital Connect.

What if I cannot afford to pay the billing statement I receive from Vital

Connect?

Vital Connect understands the complexities of affordable healthcare. For this reason, we have a Patient Financial Assistance Program available to those who qualify. For further information, or for assistance with any billing or payment concerns, please call the billing department at (855) 621-8250 or email [email protected].

The amount of data stored by the VitalPatch may be less than 16 hours, depending on ECG signal quality.

Customer Support

Questions about a Bill or Statement?

Send an email to [email protected] or call the billing team at (855) 621-8250.

Questions about a Device or VitalPatch?

Send an email to [email protected] or call the support team at (800) 219-3000.

MKT-217 Rev. D (January 2024) VitalConnect, Inc. | 2870 Zanker Road, Suite 100, San Jose, CA 95134 | (408) 963-4600

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>