tp-link AX1500 Whole Home Mesh Wi-Fi 6 Gateway User Guide

tp-link AX1500 Whole Home Mesh Wi-Fi 6 Gateway User Guide

About This Guide

This guide provides a brief introduction to 4G+ AX1500 Whole Home Mesh Wi-Fi 6 Gateway and regulatory information.
Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.
Conventions
In this guide, the following conventions are used:

redirect to a website or a specific section.
Teal| Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

More Info

• Specific product information can be found on the product page at https://www.tp-link.com.
• A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
• Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer
Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.

4G Speed Disclaimer
Maximum 4G download speeds depend on external factors such as the local 4G network coverage, data plan, real-time network capacity, client limitations, and environmental factors.

Wi-Fi 6 Disclaimer
Use of Wi-Fi 6 and other features including OFDMA, MU-MIMO, 1024- QAM, and BSS Color require clients to support the corresponding features.

Seamless Roaming Disclaimer
Clients need to support 802.11k/v/r and may require additional set up.
Performance may vary depending on the client device.

WPA3 Disclaimer
Use of WPA3 encryption requires clients to also support the corresponding feature.

Appearance

Each Deco has an LED that changes color according to its status, three RJ-45 Ethernet ports, two external antennas port, a SIM card slot, a power slot, and a Reset button.
Tip: The product label can be found at the bottom of the product.

Before You Start

You can set your Deco as a 3G/4G router or a Wi-Fi router to meet the needs of different network scenarios.
3G/4G Router Mode
When working in 3G/4G Router mode, Deco connects to the internet via a SIM card inserted.
Follow Set Up Your Deco for 3G/4G Router Mode to set up your Deco.

Wi-Fi Router Mode
When working in Wi-Fi Router mode, Deco connects to the internet via an Ethernet cable. If you already have a modem or your internet comes via an
Ethernet cable from the wall, you can set the Deco as a regular Wi-Fi router to share the internet.
Follow Set Up Your Deco for Wi-Fi Router Mode to set up your Deco.

Set Up Your Deco for 3G/4G Router Mode

When working in 3G/4G Router mode, Deco connects to the internet via a SIM card inserted. The intuitive Deco app guides you through an easy setup
process that gets each unit up and all your devices connected and online.
Follow the steps below to set up your Deco for 3G/4G Router mode.

1. Download and install the Deco app
   Scan the QR code below or go to Google
   Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.
   
   or
   
   
   

2. Log in or sign up with TP-Link ID
   Open the app and log in with your TP-Link ID. If
   you don’t have a TP-Link ID, create one first.
   Note: If you forgot your login password, tap Forgot Password?.
   The app will help you reset your password.
   

3. Select your Deco model
   Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
   

4. Scan QR code or set up manually
   Scan the QR code for a quicker setup. You can also set it up manually.
   

5. Choose an operation mode
   Select Use as a 3G/4G Router.
   

6. Insert the SIM card
   Push the SIM card into the slot of Deco.
   

7. Connect to your Wi-Fi network
   Connect your smartphone/tablet to the
   Deco’s Wi-Fi.
   

8. Setup complete
   Your Deco network is now up. Connect all devices to the network.
   

9. Create your Wi-Fi network
   Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
   

10. Connect to your Wi-Fi network
    Connect your smartphone/tablet to the
    Deco’s Wi-Fi.
    

11. Setup complete
    Your Deco network is now up. Connect all
    devices to the network.
    

Set Up Your Deco for Wi-Fi Router Mode

When working in Wi-Fi Router mode, Deco connects to the internet via an Ethernet cable. If you already have a modem or your internet comes via an
Ethernet cable from the wall, you can set the Deco as a regular wireless router to share the internet.
Follow the steps below to set up your Deco for Wi-Fi Router mode.

1. Download and install the Deco app
   Scan the QR code below or go to Google
   Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.

2. Log in or sign up with TP-Link ID
   Open the app and log in with your TP-Link ID. If
   you don’t have a TP-Link ID, create one first.
   Note: If you forgot your login password, tap Forgot Password?.
   The app will help you reset your password.
   

3. Select your Deco model
   Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
   

4. Scan QR code or set up manually
   Scan the QR code for a quicker setup. You can also set it up manually.
   

5. Choose an operation mode
   Select Use as a Wi-Fi Router.
   

6. Plug in and power on Deco
   Power off your modem. Connect your Deco to the modem and power them both on.
   If you don’t have a modem, connect your
   Deco directly to the Ethernet outlet.
   

7. Specify your Deco’s location
   Select or custom a location for your Deco.
   The location will be used as the name of your Deco.
   

8. Connect your Deco to the internet
   Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
   

9. Create your Wi-Fi network
   Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
   

10. Connect to your Wi-Fi network
    Connect your phone/tablet to the Deco’s WiFi.
    

11. Setup complete
    Your Deco network is now up. You can connect your devices to the Deco network.

Troubleshooting

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support

Q1. What should I do if I fail to connect to the internet over the mobile connection?

• Verify that your SIM card is an NR or LTE card.

• Make sure that the nano SIM card is inserted correctly into Deco and the Deco is operating in 3G/4G Router mode.

• Check with your ISP to ensure that your SIM card is in your ISP’s service area.

• Check with your ISP to ensure that your 3G/4G mobile plan is available.

• Move your Deco to a different location such as closer to the window or door to see whether it gets better signal strength.

• Launch the Deco app, go to More > Data Settings to verify if the Total/Monthly Used exceeds the Total/Monthly Data Usage Limit. If it does, set Total/
  Monthly Data Usage Limit to 0(zero), or disable Total/Monthly Data Usage Limit.

• Launch the Deco app, go to More > Internet to verify Mobile Data is enabled.

• Confirm with your ISP if you are in a roaming service area. If you are, go to Advanced > Internet in the Deco app to verify Data Roaming is enabled.

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?

• For Deco which is operating in 3G/4G Router mode and set as the main Deco, disconnect the Ethernet cable (if any) connected to the front-end
  router with DHCP Server function from the Deco’s Ethernet port and try again. If it doesn’t work, try the following guide.
  Refer to the guide https://www.tp-link.com/support/faq/1447/ or video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

• Refer to the video https://youtu.be/OSUrGdWH-i0
• Follow Q5 and try again.

Q4. What should I do if my wireless devices cannot connect to Deco?

• Refer to https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

• For Deco which is operating in 3G/4G Router mode and set as the main Deco, disconnect the Ethernet cable (if any) connected to the front-end router with DHCP Server function from the Deco’s Ethernet port and try again. If it doesn’t work, try the following guide.
• Visit 192.168.68.1 on a web browser and log in with your TP-Link ID. Tap Internet and check the Internet IP Address.

If the Interent IP address is not 0.0.0.0, try the following methods:

1. Make sure that the SIM card is working stably when it’s inserted in your phone at the same place or confirm with your ISP that the SIM is working
   properly.

2. Launch the Deco app and go to More > Advanced > DHCP Server, change the Primary DNS to 8.8.8.8, and change the Secondary DNS to 8.8.4.4.
   If the Internet IP address is 0.0.0.0, try the following methods:

3. Check with your ISP to make sure that your SIM card supports the network type which your Deco supports. Also, make sure the SIM card works properly when it’s inserted to your phone.

4. Contact your ISP to get the PIN Code of your SIM card , then go to More > Advanced > PIN Management > PIN Code on the Deco app to fill it in.

5. Launch the Deco app, go to More > Advanced > Internet > Mobile ISP to create a new profile. Contact your ISP for the necessary information.
   Q6. How can I find a suitable spot for my Deco?
   Refer to https://www.tp-link.com//support/faq/1446/
   Q7. What can I do if the Deco app isn’t working properly?
   Refer to https://www.tp-link.com/support/faq/1456/

Authentication

**CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY (the maximum transmitted power)**
2412MHz—2472MHz (20dBm)
5150MHz—5250MHz (23dBm)

Frequency band 5150 – 5250 MHz:
Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors,
equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use
by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.
WCDMA Band 1,8 / Power Class 3
LTE Band 1,3,7,8,20,28,38, 40 / Power Class 3

EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU,
2009/125/EC, 2011 /65/EU and (EU) 2015/863.
The original EU Declaration of Conformity may be found at https://www.tp- link.com/en/support/ce/

RF Exposure Information
This d evice meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.

The device complies with RF specifications when the device used at 20 cm from your body.
National restrictions

| AT| BE| BG| CH| CY| CZ| DE| DK
---|---|---|---|---|---|---|---|---
EE| EL| ES| FI| FR| HR| HU| IE
IS| IT| LI| LT| LU| LV| MT| NL
NO| PL| PT| RO| SE| SI| SK| UK(NI)

UKCA Mark
UKCA
UK Declaration of Conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.tp- link.com/support/ukca/

National restrictions
Attention: This device may only be used indoors in Great Britain.
UK
Korea Warning Statements:

NCC Notice & BSMI Notice:

Equipment name:
4G+ AX1500 Whole Home Mesh Wi-Fi 6 Gateway

|

Type designation (Type)
Deco X10-4G

---|---
Unit| Restricted substances and its chemical symbols
---|---
Lead (Pb)| Mercury (Hg)| Cadmium (Cd)| Hexavalent chromium(Cr+6)| Polybrominated biphenyls(PBB)| Polybrominated diphenyl ethers(PBDE)
PCB| ○| ○| ○| ○| ○| ○
| ○| ○| ○| ○| ○| ○
| —| ○| ○| ○| ○| ○
| —| ○| ○| ○| ○| ○
0.1 wt %”0.01 wt %”
Note 1：“Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.
Note 2：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 3：The “ − ” indicates that the restricted substance corresponds to the exemption.

Safety Information

• Keep the device away from water, fire, humidity or hot environments.

• Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.

• Do not use damaged charger or USB cable to charge the device.

• Do not use any other chargers than those recommended.

• Do not use the device where wireless devices are not allowed.

• Adapter shall be installed near the equipment and shall be easily accessible.

• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
  Operating Temperature: 0°C~40°C (32°F~104°F)

• This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label
Symbols may vary from products.

Note: The product label can be found at the bottom of the product and its I.T.E. power supply.

electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.User has the choice to give his product to a competent recycling organization or to the retailer when he buys a nonelectrical or electronic equipment.
| Caution, avoid listening at high volume levels for long periods
| Disconnection, all power plugs
m| Switch of mini-gap construction
µ| Switch of micro-gap construction (for US version)Switch of micro-gap / micro-disconnection construction (for other versions except US)
ε| Switch without contact gap (Semiconductor switching device)

References

• How can I find a suitable spot for my Deco? | TP-Link Australia
• CE Regulatory Compliance | TP-Link
• Encountering an Error When Adding a Deco | TP-Link
• What can I do if the Deco app isn't working properly | TP-Link
• Cannot connect to Deco Wi-Fi | TP-Link
• Regulatory Compliance | TP-Link

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