poly 8G7T7AA Voyager Surround Bluetooth Headset User Guide
- June 17, 2024
- Poly
Table of Contents
Voyager Surround 85 UC
Bluetooth headset with Poly
Wireless Charge Stand
User Guide
Overview
Headset
Your headset has touch control on the right earcup. Use touch gestures for call and media control.
| Icon | Headset control |
|---|---|
| Volume control |
• Swipe up/down to adjust volume
| Call control
• Tap to answer
• Press to end
| Audio control*
• Tap to play/pause
• Swipe to track forward/backward
| Mute/unmute
| LEDs/Online indicator
| ANC (Active Noise Canceling) and Transparency Mode
| Interact with Microsoft Teams (Teams model only, Teams app required)
| Power
| Bluetooth® pairing
| Charge port
Note: *Functionality varies by application. May not function with web- based apps.
Be safe
Please read the safety guide for important safety and regulatory information
before using your new device.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device.
Plug it into your computer to connect to high-fidelity computer audio.
Note: Adapter’s USB connection and design may vary, but function is the
same.
Standard LEDs
USB LEDs| What they mean
Flashing red and blue| Pairing
Solid blue| Device connected
Flashing blue| On a call
Solid red| Mute active
Flashing purple| Streaming media from computer
*LEDs when Microsoft Teams is detected**
USB LEDs| What they mean
Flashing red and blue| Pairing
Solid purple| Microsoft Teams connected
Flashing blue| On a call
Solid red| Mute active
Pulsing purple| Microsoft Teams notification
Note: *Requires Microsoft Teams desktop application.
Connect and pair
Pair to mobile device
-
To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash blue and white.
-
Activate Bluetooth on your phone and set it to search for new devices.
• iPhone Settings > Bluetooth > On
• Android Settings > Bluetooth On > Scan for devices
Note: *Menus may vary by device. -
Select “Poly VSurround 85.”
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
Note: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter.
Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone
functionality and acoustic sound quality through your headset. The adapter
comes pre-paired to your headset.
- Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
- The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
- Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.
Configure USB adapter for streaming media
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream
media, configure your Bluetooth USB adapter.
Windows
- To configure your Bluetooth USB adapter for streaming media in your PC, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the Default Device and click OK.
- To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
- To configure your Bluetooth USB adapter for streaming media on your Mac, go to System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.
Pair BT700 USB adapter again
Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device.
Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio
device.
Download: poly.com/lens.
Note: Adapter design varies by USB connection.
- Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
- Put your Poly audio device in pair mode.
- Launch Poly Lens Desktop App and navigate to Poly BT700.
- Put your Bluetooth USB adapter into pair mode by selecting “Pair new device” on theadapter’s main page or overflow menu. Your adapter flashes red and blue.
Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.
Fit and charge
Fit
Important: Headset microphones are on the front of your earcups.
For best call audio, ensure your headset is worn correctly.
Charge your headset
Charge your headset using the charge stand.
- Place the headset on the charge stand.
- Charge stand LED pulses when charging and turns off when the headset is fully charged. It takes approximately 5 hours to fully charge your headset.
Note: You can also charge your headset using the USB-C cable. Headset LEDs flash when charging and turn off once charging is complete.
Check headset battery status
Check your headset battery status:
- With your headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.
- Power on your headset and listen to the voice alert.
- View headset battery level in Poly Lens App.
| Voice alert | Headset LEDs | Less than 30 minutes |
|---|---|---|
| Battery high | 30 minutes to 2 hours | |
| Battery medium | | 2 to 12 hours
Battery low| | 12 hours or more
Battery critical| | Talk time
Load software
Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality.
- Download Poly Lens Desktop App at poly.com/lens.
- Download Poly Lens Mobile App at poly.com/lens , the App Store or Google Play.
| Poly Lens Mobile App| Poly Lens Desktop App
---|---|---
Configure call control for softphones| available for some softphones|
Change headset language| |
Enable features| |
Battery meter| |
Update device firmware| |
Manage notifications and alerts| |
Schedule health and wellness reminders| |
View user guide| |
Find MyHeadset| |
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at
poly.com/lens.
The basics
Power on/off
Slide the Power switch to power on the headset.
Adjust volume
Swipe up on the right earcup to increase the volume. Swipe down to decrease
the volume.
Each swipe changes the volume one level.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Play or pause audio
Tap the center of the right earcup to play or pause audio.
Track forward
Swipe forward on the right earcup to play the next track.
Track backward
Swipe backwards on the right earcup to play the previous track.
ANC and Transparency Mode
Active Noise Canceling (ANC) reduces external noise and enhances your music
and sound quality. Transparency Mode allows you to hear your surroundings
while wearing your headset.
ANC/Transparency mode is the default custom button feature. For more, see
Customize your headset.
-
Tap the Custom button with two fingers for 2 seconds to toggle between modes.
Note: Your headset’s Custom button is located in the center of the right earcup.
-
Swipe up/down on the right earcup to adjust Transparency Mode level when active.
ANC and Transparency Mode settings
Choose your preferred settings for ANC and Transparency Mode in Poly Lens App.
| Category | Setting | Description |
|---|---|---|
| ANC | Adaptive (default) | • Detects differences in user fit or movement while |
wearing and automatically adjusts to provide the best ANC
experience
ANC| Standard| • Optimized for office
• Provide a more natural audio experience and enhanced sidetone comfort
ANC| Off| • ANC powered off
Transparency Mode| Environment (default)| • Best for busy streets
• Optimized to hear your surroundings
Transparency Mode| Speech| • Optimized for face-to-face communication
Transparency Mode| Off| • Transparency Mode powered off
Voice assistant (smartphone feature)
Siri, Google Assistant™, Cortana To activate your smartphone’s default voice
assistant, do one of the following:
- Press and hold the center of the right earcup for 2 seconds. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
- Tap the Custom button with two fingers for 2 seconds to activate your smartphone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Note: Ensure Voice Assistant is the assigned Custom button setting in
Poly Lens App. For more, see Customize your headset.
Use sensors
Smart sensors respond when you put on or take off your headset. Customize in
Poly Lens App. Below describes default settings.
With active sensors| putting on the headset will:| taking off the
headset will:
---|---|---
Mobile/softphone call| answer the call| keep call in headset
Music/media| resume music/media (if playing previous to taking off)| pause
music/media (if playing)
Mute (activate in Poly Lens App )| unmute if on an active call| mute if on an
active call
Note: *Functionality varies by application. May not function with web- based apps.
Make/Take/End Calls
Make a call
Dial using your softphone application or mobile phone.
Answer or end a call
Tap the center of the right earcup to answer call. Press to end a call.
Hold call
- Press and hold the Mute button for 2 seconds to hold the call. The LEDs flash red.
- To resume call, hold the Mute button for 2 seconds. The LEDs return to pulsing red.
Switch between calls (flash)
To switch between calls, press the headset Call button for 2 seconds.
Note: Available for softphone calls only. Does not work with mobile
calls.
Mute
During an active call, press the Mute button to mute or unmute your headset.
Redial last outgoing call (smartphone feature)
Tap the Custom button with two fingers for 2 seconds to redial the last
outgoing mobile call.
Note: Ensure Redial is the assigned Custom Button setting in Poly Lens App.
For more, see Customize your headset.
Launch Microsoft Teams (Teams model only)
Tap your headset Teams button to quickly open and use the Microsoft Teams
desktop app.
- When not on a call, tap your Teams button to view Microsoft Teams app on your computer.
- When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.
Note: Teams model and Teams desktop application required. Teams mobile
application is not supported.
Raise hand in Microsoft Teams meeting (Teams model only)
Use your headset to raise your hand in a Microsoft Teams meeting.
Press your headset Teams button for 2 seconds to raise your hand during an
active Teams meeting.
More Features
Customize your headset
Configure your Custom button feature in Poly Lens App. Download:
poly.com/lens.
ANC/Transparency mode is the default feature when you tap the right earcup
with two fingers for 2 seconds.
Choose from:
- ANC/Transparency mode (default)
- Check device status
- Mobile calls only: Redial
- Mobile calls only: Launch default voice assistant (Siri, Google Assistant)
Corded mode (audio over USB)
If your headset battery is depleted or a corded connection is required
and/or preferred, use one of the supplied USB cables to stream audio to your
headset.
Your headset is supplied with the following USB cables:
- USB-C cable
- USB-C to 3.5mm
Note: Your headset battery charges while in corded mode when connected
with the
USB-C cable. The 3.5mm cable does not charge your headset battery.
- Disconnect your Bluetooth USB adapter from your computer if connected.
- Connect your headset directly to your computer with one of the provided USB cables.
- Power off your headset to use density-friendly corded mode.
What’s in the box
Contents may vary by product.
Troubleshooting
| Issue | Resolution |
|---|---|
| During a call, my voice sounds muffled or far away to other callers. | You may |
be wearing your headset backwards. Headset microphones are on the front of
your
earcups. For best call audio, ensure that left and right earcups are on the
correct ear.
Can I control features using either earcup?| No, only the right earcup has
touch control.
I want to customize my headset features| Customize your device settings with
Poly Lens App. Download: poly.com/lens
How do I pair my headset to a mobile device?| See Pair to mobile device on
page 5.
How do I pair my headset to a computer or laptop?| Plug in the USB Bluetooth
adapter to your computer or laptop. The adapter is paired to your headset and
connects to computer audio. See Connect to PC on page 5.
Why should I use the USB Bluetooth adapter instead of my computer’s
Bluetooth?| Your USB Bluetooth adapter provides the best connection, softphone
functionality and acoustic
sound quality through your headset. See Connect to PC on page 5, Configure USB
adapter for streaming media on page 6.
How do I pair my USB Bluetooth adapter to another supported Poly audio
device?| Poly Lens Desktop App is required to pair your BT700 USB Bluetooth
adapter to another device.
Your Bluetooth adapter remembers up to 2 supported Poly audio devices, but
connects to only
one at a time. See Pair USB adapter again.
How do I use the USB-C to USB-A adapter?| The USB-C to USB-A adapter is
designed to connect your BT700C adapter to USB-A ports if available.
Use if you do not have USB-C ports available on your PC/device.
Can I connect my headset to a mobile phone and computer at the same time?|
Yes, your headset can connect to mobile and PC. Your headset remembers up to 8
devices, but
connect to up to 2 devices at a time. That includes the USB Bluetooth adapter.
The headset audio is not working as expected when connected to my computer.
• During a call, nobody can hear me
• During a call, I can’t hear anybody
• Music is not coming through my headset
• When I play music and a call comes in, the music is too loud or doesn’t
pause| Check the following:
• To configure the headset sound on your computer, see Configure USB adapter
for streaming media on page 6, Load software on page 9.
• Ensure that only one softphone application is opened at a time.
• For best performance, ensure your headset firmware is up-to-date. See Update
your Poly device.
My headset call control is not working as expected when on a softphone call.|
Check the following:
• For best performance, ensure your headset firmware is up-to-date. See Update
your Poly
device.
• Ensure that only one softphone application is opened at a time.
• If required to enable headset control (answer/end and mute) functionality,
ensure you
have Poly Lens Desktop App installed. See Load software.
• Select your softphone application in Poly Lens Desktop App.
(Teams model only) How do I interact with Microsoft Teams using my headset?| •
Tap the headset Call button to quickly open and use Microsoft Teams. See
Launch Microsoft
Teams (Teams model only) on page 14.
• Set your target softphone by going to Poly Lens Desktop App
(Teams model only) Does my Microsoft Teams-enabled headset work with other
softphones?| Yes, while your headset is optimized for Microsoft Teams, it can
be configured to use with other supported softphones. Set your target phone by
going to Poly Lens Desktop App.
When you configure another softphone, the Call button:
• doesn’t interact with Teams
• doesn’t go to Teams notifications
• will not launch Cortana
The headset audio is cutting out during softphone calls.| You may be
experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode (audio over USB).
The headset sensors are not working as expected.
• A call is not automatically answered when I put on my headset
• Mute/unmute is not working when I take on/off my headset during a call
• During a call, mute unexpectedly turns on| If your headset sensors are not
working as expected, you may need to reset the sensors. See Reset
sensors.
I want to use my headset as a USB corded headset with my computer.| Your
headset can be used in corded mode. See Corded mode (audio over USB).
Can I use my headset while charging it?| Your headset charges while in corded
mode. See Corded mode (audio over USB).
Support
NEED MORE HELP?
support.hp.com/poly
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501
HP REG 23010, 08028
Barcelona, Spain
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
© 2023 Poly. All trademarks are the property of their respective owners.
RMN (Regulatory Model Number): VS85T, BT700C, CBVS1
223241-06 10.23
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>