Saulcy C2 Dog Shock Collar with 1000Ft Remote User Guide

: June 17, 2024
: Saulcy

Table of Contents

Item doesn’t work
Unable to pair
The shock function does not work
Receiver not working
The item will not charge
The dog trainer collar keeps falling off
CUSTOMER SUPPORT
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Saulcy C2 Dog Shock Collar with 1000Ft Remote

Saulcy C2 Dog Shock Collar with 1000Ft Remote

Item doesn’t work

Please make sure that the battery is fully charged before using. When The Battery level is below level 1, please begin charging.
Ensure that the remote control and receiver are properly paired.
Please check if the channel is set correctly. For instance, if you pair three and receiver on channel 1, please switch the remote to channel 1 and then utilize all the functions.

Unable to pair

NOTE: The remote and receiver should be paired before use. If you need to pair them again, please follow the steps below.

Make sure the remote and receiver are fully charged.
Turn on the remote and short press po wer button to select channel 1 for pairing.
Press and hold the power button on the receiver until the red light flashes quickly, indicating that it is in pair mode.
Then, within 10 seconds, quickly press either the vibration button or the hock button on the remote control. You will hear a beep sound, indicating successful pairing.
If pairing is not successful within 10 seconds, the red light will flash slowly. IN that case, please press and hold the power button again to enter pair mode and retry the pairing process.

The shock function does not work

Please unlock the security keypad before using shock function.
Please firstly use the test board inside the packaging to check if theshockfunction is effective. If the test light illuminates, it means that theshockfunction is working.
Ensure that both electric shock contacts make direct contact with the dog’s skin
If your dog does not respond at a low level, try starting the testing from lowest level in each mode when training your dog, and then gradually increase to the next level until the dog responds.

Security keypad can’t lock beep and vibration function

Warm tips: Security keypad only for shock function, not for vibration and beep

The beep function cannot adjust the level

Warm tips: Beep only has one level, can’t adjust level via “+”and “-”.

Receiver not working

The receiver and remote are not paired correctly. Please pair them again.
The receiver and remote are not on the same channel. You can short press the power button on the remote to change the channel.
If there is no signal in the receiver for over 5 minutes, long press any button(beep, vibration, shock) on the remote to activate it.
The battery has run out, please recharge it.

Automatically closes or disconnects the connection

If there are no operations on the remote within 10 seconds, the backlight of
the screen will turn off. If there are no operations within 30 seconds, there mote will enter sleep mode and the screen will shut off. Pressing any button on the remote will activate it.
If there is no signal received by the receiver within 5 minutes, it will go into standby mode as well. Long press any button (beep, vibration, shock) ontheremote to activate it.

The item will not charge

First, make sure that the charger or cable connected to the USB port outputs voltage of 5V.
Usually, your phone charger is suitable.
Check if there is any dirt or rust in the charging port and carefully clean it if necessary.
If the device’s battery has been completely drained and has been stored for along time, it may take a few minutes for the device to show the charging status after starting the charging process.
If the issue persists, please contact the customer service center for further assistance and solutions.

The dog trainer collar keeps falling off

The dog collar is adjustable and can fit neck sizes between 8 inches and 27 inches. Please adjust the collar before putting it on your dog’s neck.

Adjust the length of the dog collar to ensure it fits your dog properly.
Insert any extra collar length into the slider. If the collar is too long, you can cut off the excess and burn the end to prevent fraying.
Place the collar around your dog’s neck and use two fingers to test and adjust the tightness until it is properly fitted.
Adjust the position of the receiver on your dog’s throat and ensure that the contact heads are in contact with the skin.

Customer’s satisfaction is always our top priority. Any issues, please feel free to contact us at any time. We will help at our best. Take care and have a good day！