dacor DTCT304G Distinctive Gas Cooktop User Manual

: June 17, 2024
: dacor

Table of Contents

User Manual
Distinctive® Gas Cooktop

User Manual

Distinctive® Gas Cooktop

Models DTCT304G, DTCT365G, DTCT466G, HPCT466GB, HPCT466GS

dacor - Box

Part No. 108857 Rev. D

To Our Valued Customer:

Congratulations on your purchase of the very latest in Dacor® products! Our unique combination of features, style, and performance make us a great addition to your home.

To familiarize yourself with the controls, functions, and full potential of your new Dacor cooktop, read this manual thoroughly, starting at the Important Safety Instructions section (Pg. 1).

Dacor appliances are designed and manufactured with quality and pride, while working within the framework of our company values. Should you ever have an issue with your cooktop, first consult the Troubleshooting section (Pg. 10), which gives suggestions and remedies that may pre-empt a call for service.

Valuable customer input helps us continually improve our products and services, so feel free to contact our Customer Assurance Team for assistance with all your product-support needs.

Dacor Customer Assurance
14425 Clark Avenue
City of Industry, CA 91745

Telephone: 833-35-ELITE (833-353-5483) USA, Canada
Fax: 626-403-3130
Hours of Operation: Mon – Fri, 5:00 a.m. to 5:00 p.m. Pacific Time
Website: www.dacor.com/customer-care/contact-us

Thanks for choosing Dacor for your home. We are a company built by families for families, and we are dedicated to serving yours. We are confident that your new Dacor cooktop will deliver a top-level performance and enjoyment for decades to come.

Sincerely,
The Dacor Customer Assurance Team

Important Safety Instructions

Installer: Leave the instructions and documents with the appliance.

Consumer: Read this User Manual completely before using this appliance. Save it for future reference. Keep your sales receipt or canceled check. Proof of original purchase date is required for warranty service.

For Service and Warranty information, see page 11.

If you have any questions about the cooktop, call:

Dacor Customer Assurance

833-35- ELITE (833-353-5483) USA, Canada
Mon – Fri 5:00 a.m. to 5:00 p.m. Pacific Time
Website: www.dacor.com/customer-care/contact-us

Have available the cooktop model and serial numbers, which are on the data label on the chassis bottom. Record the numbers here:

Model number ____
Serial number _____
Date of purchase___

Dacor keeps improving the quality and performance of our products, so when changes are made to the cooktop, new versions of the manual are created. Visit www.dacor.com to download the latest version of this manual.

Important Information About Safety Instructions

The Important Safety Instructions and warnings in this manual are not meant to cover all possible problems and situations that can occur. Use common sense and caution when installing, maintaining or operating this or any other appliance.

Always contact the Dacor Customer Service Team about problems or situations that you do not understand.

Safety Symbols and Labels

These two symbols alert the reader to the risk of death or serious injury

DANGER

Immediate hazards that WILL result in severe personal injury or death.

WARNING

Hazards or unsafe practices that COULD result in severe personal injury or death.

DANGER

IMPORTANT If you smell gas:

Do not use or light any appliance.
Do not touch any electrical switch or use any electrical devices including the telephone in your building.
From a neighbor’s phone, immediately call the gas supplier. Follow the gas supplier’s instructions.
If you cannot contact the gas supplier, call the fire department.

IMPORTANT: To avoid the possibility of explosion or fire, do not store or use combustible, flammable or explosive vapors and liquids (such as gasoline) inside or in the vicinity of this or any other appliance. Also keep items that could explode, such as aerosol cans away from the cooktop. Do not store flammable or explosive materials in adjacent cabinets or areas.

WARNING

NEVER use this appliance as a space heater to heat or warm the room. Doing so may result in carbon monoxide poisoning and overheating of the appliance.

WARNING

NEVER cover the slots between the burner control knobs and the trim rings on the cooktop. Doing so blocks air flow through the cooktop and may cause carbon monoxide poisoning. Aluminum foil linings may also trap heat, causing a fire hazard. Keep all the slots clear of grease and grime.

CALIFORNIA PROPOSITION 65 WARNING

The burning of gas cooking fuel generates some by-products that are on the list of substances which are known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure to such substances. To minimize exposure to these substances, always operate this unit according to the use and care manual, ensuring you provide good ventilation when cooking with gas.

READ AND SAVE THESE INSTRUCTIONS

General Safety Precautions

To reduce the risk of fire, electric shock, serious injury or death when using your cooktop, follow basic safety precautions, including the following:

WARNING

If you receive a damaged product, immediately contact your dealer or builder. Do not install or use a damaged appliance.
Make sure that the cooktop has been properly installed and grounded by a qualified installer according to the accompanying installation instructions. Have the installer show you the location of the gas shut off valve and the power cord so that you know where and how to turn off the gas supply and disconnect power to the cooktop.
Do not install, repair or replace any part of the cooktop unless specifically recommended in the literature accompanying it. A qualified service technician should perform all other service.
Before performing any type of service, make sure that the gas supply is turned off and the power cord to the cooktop is disconnected.
Only use this cooktop for cooking tasks expected of a home appliance as outlined in this manual. This cooktop is not intended for commercial use.
DO NOT TOUCH THE SURFACES OF THE COOKTOP DURING OR IMMEDIATELY AFTER USE. After use, make sure these surfaces have had sufficient time to cool before touching them.
Make sure individuals who use the cooktop are able to operate it properly.
Never allow anyone, including children to sit, stand or climb on any part of the cooktop. Doing so may cause damage, serious injury or death. Do not leave children alone or unattended in the area around the cooktop. Do not allow children to play with the controls, pull on the handle or touch other parts of the cooktop.
Do not store items of interest to children on top of or above the cooktop. Children could be burned or injured while climbing on the appliance.
Do not attempt to use this appliance in the event of a power failure. If a power failure occurs while operating the cooktop, turn all control knobs to the OFF position.
Do not tamper with the controls. Do not adjust or alter any part of the cooktop unless specifically instructed to do so in these instructions.
Do not cover the burners and grates with anything except properly selected utensils. Decorative covers may cause a fire hazard or damage to the cooktop if a burner is accidentally turned on with the cover in place.

WARNING

Do not heat unopened food containers such as baby food jars and cans. Pressure build up may cause the container to burst and cause injury.
Clean the cooktop thoroughly before operating it for the first time.
Keep flammable items, such as paper, cardboard, plastic and cloth away from the burners and other hot surfaces. Do not allow pot holders to touch hot surfaces or gas burners.
Do not wear loose or hanging apparel while using the cooktop. Do not allow clothing to come into contact with the cooktop and surrounding areas during and immediately after use.
Do not use towels or bulky cloth as pot holders.
Do not hang flammable or heat sensitive objects over the cooktop.
If the cooktop is near a window, do not use long curtains as window treatment. The curtains could blow over the cooktop and create a fire hazard.
To avoid the possibility of fire, do not leave the cooktop unattended when in use.
Clean and maintain the cooktop regularly as instructed in this manual. Keep the entire cooktop, ventilation filters and cooktop hoods free of grease that could catch fire.
Use cookware only for its intended purpose. Check the manufacture’s recommendations before use to determine if a utensil is suitable for use on a cooktop. Certain types of glass, ceramic and earthenware are not suitable for use on a cooktop. Personal injury or damage may result from the improper use of cookware.
Select cookware carefully. Use cookware of the proper size, material and construction for the particular type of cooking being done. Cookware needs to be large enough to contain the quantity of food without boil-overs or spill-overs. Choose pans with easy to hold handles that will stay cool while cooking. Do not use utensils with loose handles. Avoid using pans that are too heavy to lift safely.
Do not allow pots or pans to boil dry.
Use extreme caution if adding water to food on a hot cooktop. The steam can cause serious burns or scalds.

WARNING

Use only dry pot holders when removing food and cookware from the cooktop. Wet pot holders can cause steam burns.
Make sure that all the cooktop parts are dry before lighting a burner.
Turn the knobs to the OFF position prior to removing them from the valve stems.
The cooktop should never be operated without the knobs in place.
Non-stick coatings, when heated, can be harmful to pet birds. Relocate pet birds to a separate, well-ventilated room during cooktop use.
When deep fat frying:
◊ Be certain that the pan is large enough to contain the desired volume of food without overflow caused by the bubbling of the fat. Never leave a deep fat fryer unattended.
◊ Avoid frying moist or frost-covered foods. Foods with high water content may cause spattering or spilling of the hot fat.
◊ Heat fat slowly, and stir together any combination of oils and fats prior to applying heat. Use a deep fat frying thermometer to avoid heating the fat to temperatures above the flash point.
This appliance is equipped with a three-prong grounding plug for your protection against possible electric shock hazards. If only a two-prong outlet is available, it is the customer’s responsibility to have it replaced with a dedicated, grounded three-prong electrical outlet by a licensed electrician.

Under any circumstances:

DO NOT cut or remove the third (ground) prong from the power cord.
DO NOT use an adapter plug.
DO NOT use an extension cord.
DO NOT use a power cord that is frayed or damaged.
DO NOT plug the cooktop into an electrical outlet with a ground fault interrupter (GFI).

Power cord with three-prong grounding plug
Three-prong electrical outlet

WARNING

TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A RANGE TOP GREASE FIRE:

a. SMOTHER FLAMES with a close-fitting lid, cookie sheet or metal tray, then turn off the burner. BE CAREFUL TO PREVENT BURNS. If the flames do not go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.

b. NEVER PICK UP A FLAMING PAN – you may be burned.

c. DO NOT USE WATER, including wet dish cloths or towels – a violent steam explosion may result.

d. Use a fire extinguisher ONLY if:

◊ You have a Class ABC extinguisher, and you already know how to operate it.
◊ The fire is small and contained in the area where it started.
◊ The fire department is being called.
◊ You can fight the fire with your back to an exit.

CAUTION

Do not allow acids (citrus juices, tomato sauces, etc.) to remain on the cooktop’s surfaces. The porcelain finish may stain.
Never use the cooktop surface as a cutting board.
Do not try to remove heavy spills with a sharp object such as a knife or metal spatula. Sharp objects may scratch the cooktop’s surfaces.
Do not expose the knobs or trim rings to direct flame, hot utensils or other sources of heat.

Getting to Know Your Cooktop

Parts of the Cooktop

Sealed Burners: Gaskets around the underside of all burner bases prevent spilled liquids from leaking into the cooktop’s internal parts.

Long-Life Grates: The porcelain coated cast iron grates support the cookware. The grates are removable to allow the surface area underneath to be easily cleaned.

Spill Trays: The spill trays catch any food that falls through the cooktop grates.

Trim Rings: Located underneath each knob, trim rings display the burner and flame settings. See Operating Your Cooktop for more information.

Other Features

Flameless Ignition: The cooktop generates a spark to light a burner from the burner controls.

Perma-Flame™: The Perma-Flame instant re-ignition feature automatically re-lights a burner if it goes out.

Smart Flame™ Technology: All burners are equipped with Dacor’s Smart Flame technology. By reducing the flame and flame temperature, Smart Flame extends grate life and protects the finish of the porcelain-coated cast iron grates.

DTCT304G

[A] 8,500 BTU burner
[B] 12,500 BTU burner
[C] 14,000 BTU burner

Trim ring
Burner control knob

DTCT365G

[A] 8,500 BTU burner
[B] 12,500 BTU burner
[C] 14,000 BTU burner

dacor DTCT304G Distinctive Gas Cooktop - a2

Spill tray
Grate

DTCT466G or HPCT466G

[A] 8,500 BTU burner
[B] 12,500 BTU burner
[C] 14,000 BTU burner

dacor DTCT304G Distinctive Gas Cooktop - a3

Setting Up Your Cooktop

Assembling the Burners and Grates

WARNING

Assemble the burners and grates only when the cooktop is cool.

Put the burner ring on the burner base as shown in Figure 1 and Figure 2. Be sure to match the correct size.
As you put each ring in place, line up the tabs on the burner ring with the notches on the burner base (see Figure 2). Twist the burner ring back and forth slightly to make sure it is properly seated.
Set the burner cap on the top of each burner ring (see Figure 3). Be sure to match the correct size. The flat surface faces upward.
Gently set the grates over the burners. Put the legs of each grate into the corresponding notches on the spill tray. The notches will hold the grate in place (see Figure 1).

Figure 1: Burner and Grate Assembly

Legs
Grate
Burner cap
Burner ring
Top frame
Burner base (attached)
Spill tray (attached)
Notches

Figure 2: Aligning Tabs and Notches

Notches
Tabs
Burner ring
Burner base

Figure 3: Fully Assembled Burner

Porcelain burner cap
Brass burner ring
Burner ignitor
Burner base

Operating Your Cooktop

Selecting the Cookware

WARNING

NEVER cover the slots between the burner control knobs and the trim rings on the cooktop. Doing so blocks air flow through the cooktop and may cause carbon monoxide poisoning. Keep all the slots clear of grease and grime.
To avoid burns and scalding, always turn pan handles to a position where they cannot be easily hit. Also, handles should not extend over adjacent burners. Always set utensils gently onto the grates and center them so that they are well-balanced.
Do not drag cookware across the grates. Sliding may damage the finish. Lift utensils to reposition them. Do not drop them on the grate.
Cookware with rough bottoms can cause permanent damage to the coated surfaces on the grates.
To avoid burns or fire hazard, reduce the flame level if it extends beyond the bottom of the pan. A flame that extends up the sides of the pan is potentially dangerous.

For overall safety and best cooktop performance, select the correct cookware for the food being prepared. Improperly selected cookware will not cook evenly or efficiently.

dacor DTCT304G Distinctive Gas Cooktop - b1

Use cookware that:

Has flat, smooth bottoms.
Is well balanced.
Has tight fitting lids to keep heat, odors and steam in.

dacor DTCT304G Distinctive Gas Cooktop - b2

IMPORTANT: Avoid spills as much as possible. The porcelain surfaces of the grates, spill trays, and burner caps are acid-resistant but not acid- proof. Some foods can cause permanent damage if allowed to remain on porcelain surfaces.

Lighting a Burner

WARNING

To avoid the chance of fire, explosion or carbon monoxide poisoning, do not attempt to use your cooktop without the burners completely and properly assembled (see page 5). The burner rings spread the flame evenly around the burner cap. The burner rings must be properly seated for proper burner lighting and operation.
In the interest of safety, always light the burner before putting the cooking utensil on the grate. Turn the burner knob to the off position before removing the utensil. Always check the position of the control knobs to make sure the cooktop is off when you are finished cooking.
Do not turn the knob farther than the HIGH position until lit. Doing so may result in a burst of flame that could cause burns or damage to the surrounding area.
Do not touch any part of the burner while the igniter is sparking. An electrical shock could result.
Never light the burners with a match or other open flame.
If the gas does not ignite after four seconds or if the flame goes out and gas escapes, turn the knob to the OFF position. Open a window and allow at least five minutes for the gas to dissipate. Repeat the lighting procedure.

Below are the instructions on how to light and use the burners. Refer to the figure Burner Control Knob (on the next page) while following these steps.

Press down and turn the burner control knob slowly (left) to the HIGH flame mark.
• As you turn the knob, the burner igniters will spark until the flame ignites. The igniters will stop sparking when ignition occurs.
Once the burner is lit, set the flame height to the desired level by rotating the control knob.

dacor DTCT304G Distinctive Gas Cooktop - b3

Burner Control Knob

OFF
Selector
Knob
Low Flame
Flame Control
High Flame
Burner indicator

IMPORTANT:
When no burner activity is detected for more than 60 seconds, the cooktop will auto-shut off.

When the cooktop is cool, the igniter may continue to spark if the burner setting is set too low. However, the burner will stop sparking when warm. To solve this, turn the burner on “5” for about 1 minute, then reduce the flame to cook.
The burner will warm up faster if cookware is placed on the grate.
The igniter will also keep sparking automatically if the flame is interfered with by a draft or by the household ventilation system.
Eliminate any drafts or reduce the cooktop ventilation’s blower speed.
To ensure that the burners operate properly, keep the burner igniters, burner rings, and burner caps clean and dry. See Care and Cleaning starting on page 10.
Dirty or wet igniters will result in constant sparking, even if there is a flame present.
The flame should burn evenly around the burner, except underneath each grate support finger, where the flame height is reduced by Dacor’s Smart-Flame feature.
A normal flame is steady and blue. Foreign material in the gas line, especially in new construction, may cause an orange flame during initial operation. The orange color will disappear with further use. Small yellow tips on the ends of the flames are normal when using LP gas.

Cooking Tips

For superior cooking performance and energy savings:

Reduce flame to the minimum level necessary to cook. Food cooks just as quickly at a gentle boil as it does at a vigorous, rolling boil. A higher boil than necessary wastes energy, pulls out moisture, damages food, and causes loss in flavor and nutrients.
Use low or medium flame when using cookware that is poor conductor of heat, such as glass, ceramic, and cast iron. Reduce the flame until it spreads approximately 1/3 underneath the bottom of the pan to ensure even heating and to reduce scorching.
Use a timer instead of repeatedly removing the lid to check food. Doing so will decrease cooking time, save energy, and keep a consistent cooking temperature.

Accessories

Simmer Plate (Dacor Model# ASP10): The optional simmer plate is designed to spread the heat of a burner evenly along the bottom of the cookware. It is used for simmering and holding food at the lowest, safest temperature. It has a non-stick coating for easy cleaning.

Wok Ring (Dacor Model# AWR): The included wok ring is a safe, convenient way to stir fry. Designed to work together with the grates, the wok ring seats securely in the center of any grate. It will support most standard-sized woks.

Griddle (Dacor Model# AG11 or AG13): The optional griddle is coated with a non-stick and easy-to-clean finish. It is great for cooking pancakes, eggs, bacon, and various other foods. The griddle is designed to sit on top of your burner grates. Dacor recommends not to exceed the medium temperature setting to avoid damage to the cooktop. See the instructions included with the griddle or online for further information.

Care and Cleaning

WARNING

Clean only the parts of the cooktop listed in this manual. Clean them only in the manner specified.
To avoid dangerous fumes or damage to your cooktop’s surfaces and accessories, use only the types of cleaning solutions specified in this manual.
To avoid electrical shock or burns, turn off the burners and make sure that all parts are cool before cleaning. DO NOT turn the burners on during cleaning.
Do not use a steam cleaner to clean the cooktop. Steam could penetrate the electrical components and cause a short circuit. After cleaning the burners, reassemble all of the burner parts before attempting to operate the cooktop.
After cleaning the burners, always dry and reassemble the cooktop parts completely before use. See page 5.

CAUTION

Do not try to remove heavy spills with a sharp object such as a knife or metal spatula. Sharp objects may scratch your cooktop’s surfaces.
To prevent damage, do not use abrasive or corrosive cleaners or applicators such as steel wool or scouring pads, on any part of the cooktop unless instructed to do so. Use only a sponge, soft cloth, fibrous or plastic brush, or nylon cleaning pad for cleaning the surfaces of your cooktop.
Take care when cleaning around the control valve stems. If you get moisture inside the holes in the chassis, damage to the cooktop can occur.
Do not soak the knobs in water or put them in the dishwasher.

Cleaning the Cooktop

To keep the cooktop looking and operating its best, clean it after every use. Also, quickly wipe up spills that occur while cooking. Be careful not to touch any hot areas.

If you allow spills to sit on hot burner parts, they will burn, scorch, and be very difficult to clean. Certain types of food, such as tomatoes, citrus juices, vinegar, alcohol, and milk can damage the finishes if you allow them to sit for any length of time.

IMPORTANT: The cooktop is exposed to extremely hot temperatures, and the grates are under high stress when hot cookware is placed on them. Also, the cooktop parts are occasionally exposed to acidic food spill-overs. These severe conditions cause the porcelain enamel parts on your cooktop to undergo a change in appearance over time. If you care for and clean these parts carefully, you will slow down- but not eliminate-the aging process.

Disassembling for Cleaning

Refer to this figure for the following disassembling instructions.

For safety, unplug the cooktop power cord from the electrical outlet.
When the cooktop is cool, remove the grates from the top of the cooktop.
Disassemble the burners by lifting the burner caps and burner rings off of the burner bases.

Disassembling the Cooktop

Cleaning the Grates, Spill Trays, and the Wok Ring Accessory

WARNING

Do not clean the cooktop grates, burner parts or Wok Ring in a dishwasher. They will be damaged.

IMPORTANT: DO NOT use any of the cleaners listed below on the burners and igniters. See the facing page for burner and igniter cleaning instructions. Also, if your cooktop is equipped with stainless steel spill trays, see the Cleaning Stainless Steel Surfaces section.

The grates, spill tray (on some models), and optional WOK ring are coated with a porcelain finish.

For everyday cleaning, use a soft cloth or nonabrasive pad with warm soapy water to clean all of the porcelain parts.
For tough stains, if necessary, apply full-strength sprays such as Simple Green™, Ajax™ All-Purpose Cleaner or Formula 409™. To minimize wear, use the mildest cleaner needed to get the surface clean.
For extremely stubborn stains, use a mildly abrasive cleaner or applicator, such as Soft Scrub™, Bon Ami™, S.O.S.® pads or other soap-filled steel wool pads. Use these cleaners with extreme care and only occasionally. Aggressive or extensive use of these types of abrasives will damage the finish. Damage to finish caused by using abrasives is not covered under your warranty.

Cleaning the Igniters and Other Burner Components

WARNING

Use care while cleaning the igniters. The porcelain is fragile and can crack or break.

IMPORTANT: The igniter will not work correctly if it or the other burner parts are not clean. Dirty or wet igniters may not spark at all.

Use a small amount of rubbing alcohol instead of water to clean away grease and debris.

After disassembling the burners, check for any dirt or grime deposited on the individual parts, including the igniters.

1. Clean completely around the igniter, including over and under the edge of the metal top and porcelain base. A firm toothbrush is ideal for this task. Use care while cleaning because the porcelain is fragile and can crack or break. Do not use water to clean the igniters. If necessary, use a small amount of rubbing alcohol to help dissolve grime.

Burner base
Igniter

2. Examine the burner parts. Remove anything stuck in the holes with a straightened paper clip, wire or needle. Be careful not to scratch or damage the ring and other parts. Do not distort the shape of the burner holes.

3. Clean all the burner parts, including the burner bases, with window cleaner or rubbing alcohol. Use a cleaning brush with plastic bristles or a firm tooth brush. When done, rinse the parts well with clean water. Dry all the parts thoroughly before re-assembling them.

4. Reassemble the cooktop according to the burner and grate assembly instructions on page 5. Test the burners after reassembling them. If the flame is uneven, be sure that all the burner parts are properly positioned, then check for any remaining dirt or grime on the burner parts or igniter. If erratic clicking is still present, make sure the igniter is completely dry. If the unit still exhibits problems after drying, call your local Dacor Authorized Service Agent.

Cleaning Stainless Steel

WARNING

Always wipe stainless steel (silver colored) surfaces with the grain. To prevent scratching, do not use abrasive cleaners or scrubbers on stainless steel surfaces.

Clean stainless steel surfaces with the Dacor Stainless Steel Cleaner included with your cooktop. Use it according to the directions on the package. You may order additional stainless steel cleaner at www.everythingdacor.com. Order part number A302.
You may also clean the stainless steel surfaces with a mild solution of detergent and warm water. Rinse and dry with a soft, lint-free cloth.

Cleaning the Knobs and Trim Rings

Turn the knobs to the off position.
Unplug the cooktop power plug from the electrical outlet.
Grasp each knob and pull straight up to remove. Do not remove the trim rings; they should be cleaned while in place.
Wash the knobs with a solution of warm soapy water. Dacor recommends hand dishwashing liquid.
Wipe the trim rings with a solution of warm soapy water on a soft damp rag. Avoid getting water or moisture into the control panel behind the trim rings.
Replace the knobs. Align the “D-shaped” opening on the bottom of the knob with the tip of the valve stem. Carefully push the knob onto the stem until it stops.
Plug the cooktop power cord to an electrical outlet.

Cleaning the Griddle Accessory

Clean the griddle after each use. Hot water and liquid detergent are all that is needed to avoid stains from grease build up. The griddle is coated with a non-stick surface for easy cleaning.

Remove stubborn spots with a non-abrasive plastic mesh pad.

To prevent scratching, do not use abrasive pads or abrasive cleaners.

Use the soft side of a sponge for scrubbing.
Use a lint-free cloth for drying.

Troubleshooting

Problem — Solution Guide

Problem

| May Be Caused By|

What to Do (Solution)

---|---|---
Nothing works.| Cooktop is not connected to electrical power source.| Check to make sure power cord is connected to electrical outlet.
Power to electrical outlet is off.| Turn on power at circuit breaker or fuse box. Check for tripped breaker or blown fuse.
Power outage.| Contact power company.
Igniters do not spark.| Power not supplied to unit.| See Nothing Works above.
Wet or dirty igniter.| Clean and dry igniter and burner assembly according to Care and Cleaning section.
No flame.| Igniter not working (no clicking sound).| See Igniters do not spark above.
Wet or dirty igniter.| Clean and dry according to Care and Cleaning section.
Gas is turned off.| Make sure the gas supply valve is in the ON position.
Gas supply interrupted.| Contact gas company.
Burner goes out at low setting.| Low gas pressure.| Contact gas company to have the gas pressure tested.
Flame is distorted, yellow or very large.| Burner parts are dirty or clogged.| Clean and dry according to Care and Cleaning section.
Burner parts are not properly positioned.| Make sure burner is assembled according to the Setting Up Your Cooktop section.
Cooktop set up to use a different type of gas (Natural or LP) or set up for different altitude.| Have a qualified service technician check to make sure that the cooktop is set up for the type of gas and the correct altitude.
Gas regulator is not installed or faulty.| Have a qualified service technician check the gas regulator.
Igniter continues to spark (click) after flame ignites.| Burner is cold.| Burners may continue to spark for up to 60 seconds when cold and set to low. See Operating Your Cooktop section for more information on how to minimize.
Flame distorted by air draft.| Minimize any air drafts around the cooktop. Close nearby windows.
Wet or dirty igniter.| Clean and dry according to Care and Cleaning section.
Burner parts wet or dirty.| Clean and dry according to Care and Cleaning section.
Burner parts not properly positioned.| Make sure burner is assembled according to the Setting Up Your Cooktop section.
Power supply polarity is reversed.| Have a licensed electrician check the electrical outlet.

Warranty and Service

Getting Help

Before you request service:

Review the Before You Call For Service section of this manual (see facing page).
Use the helpful tips found in our Problem Solution Guide.
Become familiar with the warranty terms and conditions of your product.
If none of these tips or suggestions resolves your problem, call our Customer Service center at the number below.

Dacor’s Customer Service center is available 6:00 a.m. – 5:00 p.m. Pacific Time

For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: 800-793-0093, extension 2822

For non-warranty repairs or questions in the US and Canada
Phone: 800-793-0093, extension 2813

Contact us through our website at:

www.dacor.com/contact-us

Warranty

What Is Covered

CERTIFICATE OF WARRANTIES DACOR GAS COOKTOPS

*WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA AND CANADA:**

FULL ONE-YEAR WARRANTY

The warranty applies only to the Dacor appliance sold to the first use purchaser, starting from the date of original retail purchase or closing date for new construction, whichever period is longer. Warranty is valid on products purchased brand new from a Dacor Authorized Dealer, or other seller authorized by Dacor.

If your Dacor product fails to function within one year of the original date of purchase, due to a defect in material or workmanship, Dacor will remedy it without charge to you.

All cosmetic damage (such as scratches on stainless steel, paint/porcelain blemishes, etc.) to the product or included accessories must be reported to Dacor within 60 days of the original purchase date to qualify for warranty coverage.

Consumable parts such as filters and light bulbs are not covered and are the responsibility of the purchaser.

LIMITATIONS OF COVERAGE

Service will be provided by a Dacor designated service company during regular business hours. Please note service providers are independent entities and are not agents of Dacor.

Dealer display and model home display products with a production date greater than 5 years, products sold “As Is,” and products installed for nonresidential use, which include but are not limited to religious organizations, fire stations, bed and breakfast and spas carry a one year parts warranty only. All delivery, installation, labor costs and other service fees are the responsibility of the purchaser.

Warranty will be null and void on product that has altered, defaced, or missing serial numbers and tags.

The owner must provide proof of purchase or closing statement for new construction upon request. All Dacor products must be accessible for service.

*Warranty is null and void if non-ETL or non-CUL approved product is transported from the U.S.A.

OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA AND CANADA:

LIMITED FIRST YEAR WARRANTY

If your Dacor product fails to function within one year of the original date of purchase due to a defect in material or workmanship, Dacor will furnish a new part, F.O.B. factory to replace the defective part.

All delivery, installation, labor costs, and other service fees are the responsibility of the purchaser.

What Is Not Covered

Slight color variations may be noticed because of differences in painted parts, kitchen lighting, product placement, and other factors; this warranty does not apply to color variation.
Service calls to educate the customer on proper use and care of the product.
Service fees for travel to islands and remote areas, which include but are not limited to, ferries, toll roads or other travel expenses.
Consequential or incidental damage, including but not limited to food or medicine loss, time away from work or restaurant meals.
Failure of the product when used for commercial, business, rental or any application other than for residential consumer use.
Failure of the product caused by improper product installation.
Replacement of house fuses, fuse boxes or resetting of circuit breakers.
Damage to the product caused by accident, fire, flood, power interruption, power surges or other acts of God.
Liability or responsibility for damage to surrounding property including cabinetry, floors, ceilings and other structures or objects around the product.
Breakage, discoloration, or damage to glass, metal surfaces, plastic components, trim, paint or other cosmetic finish caused by improper usage, care, abuse, or neglect.

Out of Warranty

Should you experience a service issue beyond the standard warranty period, please contact us. Dacor reviews each issue and customer concern to provide the best possible solution based on the circumstances.

THE REMEDIES PROVIDED IN THE ABOVE EXPRESS WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER EXPRESS WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. IN THE EVENT DACOR PREVAILS IN ANY LAWSUIT, DACOR SHALL BE ENTITLED TO REIMBURSEMENT OF ALL COSTS AND EXPENSES, INCLUDING ATTORNEY’S FEES, FROM THE DACOR CUSTOMER. NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE.

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, therefore the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

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NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES

BUSINESS REPLY MAIL
FIRST-CLASS MAIL PERMIT NO 1600 CITY OF INDUSTRY CA

POSTAGE WILL BE PAID BY ADDRESSEE

DACOR
ATTN WARRANTY PROCESSING DEPT
PO BOX 90070
CITY OF INDUSTRY CA 91715-9907

dacor DTCT304G Distinctive Gas Cooktop - Bar Code 3

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Please visit www.dacor.com to activate your warranty online.

WARRANTY INFORMATION

IMPORTANT:
Your warranty will not be activated until you activate it online or return this form to Dacor. If you have purchased more than one Dacor product, please return all forms in one envelope, or activate the warranty online for each product.

Please be assured that Dacor will never sell your name or any information on this form for mailing-list purposes, as we do not consider it a proper way of expressing our gratitude for your having chosen Dacor products for your kitchen!

Owner Last Name (please print) First Middle Init.

Street __
City ___ State ____ Zip __
Purchase Date __ Email _Phone
Dealer __
City __ State ____ Zip __

Your willingness to take a few seconds to complete the section below will be sincerely appreciated. Thank you.

How were you first exposed to Dacor products? (Please check one.)
 A. T.V. Cooking Show  F Builder
 B. Magazine  G. Architect/Designer
 C. Appliance Dealer Showroom  H. Another Dacor Owner
 D. Kitchen Dealer Showroom  I. Model Home
 E. Home Show  J. Other _____
Where did you buy your Dacor appliances?
 A. Appliance Dealer  D. Builder
 B. Kitchen Dealer  E. Other _____
 C. Builder Supplier
For what purpose was the product purchased?
 A. Replacement only  C. New Home
 B. Part of a Remodel  D. Other _____
What is your household income?
 A. Under $75,000  D. $150,000 – $200,000
 B. $75,000 – $100,000  E. $200,000 – $250,000
 C. $100,000 – $150,000  F. Over $250,000
What other brands of appliances do you have in your kitchen?
A. Cooktop C. Dishwasher
B. Oven _____ D. Refrigerator ____
Would you buy or recommend another Dacor product?
 Yes  No
Comments

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Thank you very much for your assistance. The information you have provided will be extremely valuable in helping us plan for the future and in giving you the support you deserve.

Website: www.dacor.com/customer-care/contact-us Customer Assurance: 833-353-5483