Verkada CD22-HW Indoor Dome Camera Instruction Manual

Verkada CD22-HW Indoor Dome Camera

Product Information

Specifications

• Manufacturer: Verkada Inc.
• Model: CD22-HW, CD32-HW, CD42-HW, CD52-HW
• Address: 405 E 4th Ave, San Mateo, CA 94401
• Email: sales@verkada.com
• Website: https://manual-hub.com/
• Firmware Version : V1.7 (20230901)

Introduction
The CD22, CD32, CD42, and CD52 Indoor Dome Cameras are high-quality surveillance cameras designed for indoor use. They are equipped with advanced features to provide reliable and clear video footage.

What’s in the box

• Indoor Camera

• Mount plate (Attached to camera)

• Mounting template

• 3 M4 x 50mm machine screws, wing nuts, and washers

• 4 M4 x 25mm PH2 wall screws

• 4 Wall anchors

• T10 Security Torx screwdriver

• Placement
  When mounting the camera, it is recommended to place it on a wall or ceiling at a height of 8 to 10 feet above the ground. This ensures optimal coverage and reduces the risk of tampering. Avoid installing the camera near overhangs or obstructions as they may interfere with the camera’s night vision capabilities and reduce image clarity in low-light environments.

• Connect

• To easily register and set up the camera, scan the QR code on the product. Alternatively, you can manually register your product by visiting verkada.com/start.

• LED Behaviors
  The camera’s LED provides important status information. Here are the different LED behaviors:

  • Solid Orange : Camera is on and booting up.
  • Flashing Orange : Camera is updating firmware.
  • Solid Blue : Camera is running, connected, and recording data.
  • Flashing Blue : Generic network error. Contact support.

Status LED Network Errors
The LED will flash in a specific order to indicate different network error states. Here are some examples:

• 1 Blue, 1 Orange: Camera is connected with PoE but unable to connect to the switch.
• 1 Blue, 2 Orange: Camera has not received an IP address.
• 1 Blue, 3 Orange: Camera is not able to reach the configured gateway.
• 1 Blue, 4 Orange: Camera has detected duplicate IP addresses on the LAN.
• 1 Blue, 5 Orange: Camera is not able to resolve Verkada hostnames.
• 1 Blue, 6 Orange: Camera is not able to receive a response from the NTP server.
• 1 Blue, 7 Orange: Camera is not able to certify the SSL connection, likely due to SSL inspection.
• 1 Blue, 8 Orange: Verkada endpoints are not reachable after boot up.

Installation

Assembly 1/2
To install the camera, follow these steps:

1. Place the mounting plate on the desired location and secure it using the provided T10 Security Torx screwdriver.
2. Loosen the screws on the camera cover using the T10 Security Torx screwdriver and lift the cover.
3. Connect the camera to an 802.3af/at Power over Ethernet (PoE) port on your network.

Assembly 2/2
TBC

FAQ

1. Q: How can I check the firmware version of my camera?
   A: You can verify the firmware version on Verkada Command at command.verkada.com.

2. Q: What should I do if I encounter a network error with the camera?
   A: If you see a flashing blue LED, it indicates a generic network error. Please contact support for assistance.

3. Q: What is the recommended height for mounting the camera?
   A: It is recommended to mount the camera 8 to 10 feet above the ground for optimal coverage.

4. Q: How can I manually register my camera?
   A: If you prefer to manually register your product, please visit verkada.com/start.

Install Guide
CD22 CD32 CD42 CD52 Indoor Dome Camera

• Document
  • Document Details
  • V1.7 (20230901)
  • (V1.0 first published 20211208)
• Firmware
  • Firmware version can be verified on Verkada Command command.verkada.com.
• Product Models
  • This install guide pertains to models CD22-HW, CD32-HW, CD42-HW, CD52-HW.

Introduction

What’s in the box

What you’ll need

• A working Internet connection
• 802.3af Power over Ethernet (PoE) switch, or a PoE injector. For operation below -20° C, use 802.3at PoE.
• A smartphone or laptop
• A #2 Phillips screwdriver or power drill with a #2 Phillips driver bit
• 1/4 inch (6.5mm) drill bit for wall anchors
• 1/8 inch (3mm) drill bit for pilot holes
• A Cat5 or Cat6 Ethernet cable with a 0.2-0.25 inch outside diameter (5-6.5mm)

Placement

• Mount the camera on a wall or ceiling. Try to keep the camera 8 to 10 feet above the ground.
• For best night vision, avoid overhangs or obstructions. These may reflect the camera’s IR illumination and reduce the image clarity in night mode.

Connect

• For easy registration and setup, scan the QR code on the product.
• If you prefer to manually register your product, please proceed to: verkada.com/start

LED Behaviors

Regular operation

• Solid Orange
  Camera is on and booting up.

• Flashing Orange
  Camera is updating firmware.

• Solid Blue
  Camera is running, connected, and recording data.

• Flashing Blue

Generic network error. Contact support.

• Network errors
  The LED will flash in a specific order, depending on the error state. You will see 1 blue flash, followed by a number of orange flashes.

• 1 Blue, 1 Orange
  Camera is connected with PoE, but unable to connect to the Switch.

• 1 Blue, 2 Orange
  Camera has not received an IP address.

• 1 Blue, 3 Orange
  Camera is not able reach the configured Gateway.

• 1 Blue, 4 Orange
  Camera has detected duplicate IP addresses on the LAN.

Example of 1 Blue, 5 Orange flash sequence

• 1 Blue, 5 Orange
  Camera is not able to resolve Verkada hostnames.

• 1 Blue, 6 Orange
  Camera is not able to receive a response from the NTP Server.

• 1 Blue, 7 Orange
  Camera is not able to certify the SSL connection, likely due to SSL inspection.

• 1 Blue, 8 Orange
  Verkada endpoints are not reachable after boot up.

Assembly 1/2

• Please keep the protective film adhered to the clear  bubble until completing the final step of installation
• Use the provided T10 Security Torx security screwdriver to loosen the screws and lift the cover.
• Connect the camera to an 802.3af/at Power over Ethernet port on your network

The statues teed will turn orange to indicate the camera has power. The LED will turn blue to indicate the camera is active. See additional LED states and definitions under LED Behavior

• Gently pull the cable through the through-hole so it has some slack, but will not interfere with the top cover.
• Pulling the Ethernet cable too tight will strain the cable which may impact data performance.
• Too much slack in the Ethernet cable may create top cover installation issues.

Mounting

Note
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401 sales@verkada.com All specifications are subject to change without notice Copyright © Verkada Inc. All rights reserved.

1. Use the provided T10 security torx security screwdriver to loosen the screws and lift the cover. To remove the mount plate, loosen the mount plate screws and twist the camera counter-clockwise. Lift the camera vertically off the base plate and set aside.
2. Use the provided mounting template to mark wall mount holes. For a junction box mount, use the mounting template to determine the correct hole pattern.
3. For a solid material like wood or metal, drill 1/8 inch pilot holes. Drive mounting screws directly into the pilot holes.
4. For drywall, drill 1/4 inch holes. Insert plastic anchors into holes and drive mounting screws into anchors.
5. To secure the camera, place it over the mount plate screws and twist counter-clockwise. Tighten the mount plate screws with a Phillips screwdriver.

Adjust

• Adjust yaourt cameras to the desired viewing angle. Use the online stream to confirm image orientation.
• Image can be flipped 180˚ online in Command.
• Default image orientation is indicated by markings on the lens face. Video orientation is also adjustable from within the Verkada application

Secure

• After poNsiotiotening your camera correctly, align the top shell security holes with the baseplate and place the top shell back into its original position.
• Tighten the security screws using the provided T10 security Torx screwdriver.
• Remove plastic film after top cover is secured.

CD22 CD32 CD42 CD52 Compliance

Caution

1. Maintenance and repair work must always be carried out by qualified technical personnel. Disconnect power from the unit when performing a maintenance task.
2. Wiring methods used for the connection of the equipment to earth shall be in accordance with the National Electrical Code, ANSI/NFPA 70, and the Canadian Electrical Code, Part 1, CSA C22.1.
3. The product must be installed and protected in a location that is not easily accessible and is away from impacts or heavy vibration.
4. The device is only to be connected to PoE networks without routing to outside plants.
5. If powered by a power adapter, the adapter should be properly grounded.
6. Please contact certified dealers for power adapters.

PoE Adapter
To reduce potential safety issues, only use the PoE adapter provided with the product, a replacement PoE adapter provided by Verkada, or a PoE adapter purchased as an accessory from Verkada.

Appendix

Support
Thank you for purchasing this Verkada product. If for any reason you’re experiencing issues or need assistance, please contact our 24/7 Technical Support Team immediately.
Sincerely, The Verkada Team

• verkada.com/support
• Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401 sales@verkada.com
• All specifications are subject to change without notice Copyright © Verkada Inc. All rights reserved.

References

• Verkada
• Verkada
• Verkada Global Technical Support
• Manual-Hub.com – Free PDF manuals!
• Verkada Global Technical Support

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