OSBURN OB01900 1900 Wood Burning Fireplace Insert Owner’s Manual

OSBURN OB01900 1900 Wood Burning Fireplace Insert

Product Information

Specifications

• Model: OB01900
• Certifications: Safety tested according to ULC S628, UL 1482, and UL 737
• EPA Phase II certified
• Wood insert compliant with 2020 cord wood standard
• EPA emission rate: < 2.5 g/h
• Date of Manufacture: 2022-09-14

Installation and Operation Requirements
Contact local building or fire officials to inquire about any restrictions and installation inspection requirements in your area. It is crucial to read the entire manual before proceeding with the installation and use of this wood insert. Failure to follow the provided instructions may result in property damage, bodily injury, or even death.

Online Warranty Registration
If repairs are needed during the warranty period, proof of purchase must be provided. Keep the purchase invoice as it determines the warranty period based on the indicated date. In case the purchase invoice cannot be provided, the warranty period will be determined by the product’s manufacturing date. Registering the warranty online at https://www.osburn-mfg.com/en/warranty /warranty-registration/ is highly recommended to quickly access the necessary information about the unit.

Certification Plate
The certification plate provides important information regarding clearances to combustible material, minimum masonry opening and clearances to combustibles, floor protection, and R-value. Refer to the manual for detailed information on these topics.

Product Specification Manual – Matrix 1900
Performances values, general information, and specifications can be found in the product specification manual. The manual includes details about combustion type, recommended heating area, firebox volume, loading volume, EPA maximum burn time, overall heat output rate, efficiency, particulate emissions rate, and more. Refer to the manual for complete information.

Product Usage Instructions

Clearances to Combustible Material
Ensure proper clearances to combustible materials as specified in the manual. This includes minimum masonry opening and clearances to combustibles, floor protection, and R-value requirements. Failure to maintain appropriate clearances may result in fire hazards.

Installation
Follow the installation instructions provided in the manual to set up the Matrix 1900 wood insert. It is essential to comply with local building and fire regulations and seek professional assistance if needed. Improper installation may lead to inefficient operation or safety risks.

Loading the Wood Insert

1. Ensure the wood insert is cool and inactive before loading it with wood.
2. Open the door of the wood insert.
3. Place dry cordwood logs into the firebox. Do not overload the firebox beyond the recommended loading volume.
4. Close the door securely.

Starting a Fire

1. Ensure the flue damper is fully open for proper ventilation.
2. Use an appropriate fire starter material such as newspaper, kindling, or fire starter cubes to ignite the logs.
3. Light the fire starter material carefully and place it at the base of the wood stack.
4. Close the door and adjust the air intake controls to achieve the desired burn rate.

Adjusting Air Intake
The air intake controls allow you to regulate the burn rate and heat output of the wood insert. Refer to the manual for specific instructions on adjusting the air intake controls based on your heating needs.

Maintenance and Cleaning
Regular maintenance and cleaning are essential for optimal performance and safety. Follow the maintenance instructions provided in the manual, including cleaning the firebox, inspecting and cleaning the chimney, and replacing any worn-out or damaged parts.

Shutting Down and Safety Precautions

1. Allow the wood insert to burn down completely, ensuring no active flames or embers remain.
2. Close the air intake controls to restrict airflow and reduce heat output.
3. Once the wood insert has cooled down, clean out any remaining ash.
4. Follow proper safety precautions when handling hot surfaces and disposing of ashes.

FAQ (Frequently Asked Questions)

• Q: What certifications does the Matrix 1900 wood insert have?
  A: The Matrix 1900 wood insert is safety tested according to ULC S628, UL 1482, and UL 737 by an accredited laboratory. It is also EPA Phase II certified and compliant with the 2020 cord wood standard.

• Q: What is the EPA emission rate of the Matrix 1900 wood insert?
  A: The EPA emission rate of the Matrix 1900 wood insert is less than 2.5 g/h.

• Q: How can I register the warranty for my Matrix 1900 wood insert?
  A: It is highly recommended to register the warranty online at https://www .osburn-mfg.com/en/warranty/warranty-registration/. Ensure to keep the purchase invoice as proof of purchase during the warranty period.

• Q: What is the recommended heating area for the Matrix 1900 wood insert?
  A: The recommended heating area for the Matrix 1900 wood insert is between 250 to 1,200 sq. ft. (23 to 111 m2).

• Q: How long is the EPA maximum burn time for the Matrix 1900 wood insert?
  A: The EPA maximum burn time for the Matrix 1900 wood insert is approximately 7 hours.

CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION REQUIREMENTS IN THE AREA. READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD INSERT. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY INJURY OR EVEN DEATH.

ONLINE WARRANTY REGISTRATION

If the unit requires repairs during the warranty period, proof of purchase must be provided. The purchase invoice must be kept. The date indicated on it establishes the warranty period. If it can not be provided, the warranty period will be determined by the date of manufacture of the product. It is also highly recommended to register the warranty online at https://www .osburn-mfg.com/en/warranty/warranty-registration/.

Registering the warranty will help to quickly find the information needed on the unit.

CERTIFICATION PLATE

General Information

Performances
Values are as measured per test method, except for the recommended heating area, firebox volume, maximum burn time and maximum heat output.

__

Overall heat output rate (min. to max.)3 4

| 8,471 BTU/h to 31,700 BTU/h

(2.48 kW to 9.29 kW)

Average overall efficiency3 – Dry cordwood| 75 % (HHV)5| 80 % (LHV)6
Optimum efficiency7| 82 %
Optimum heat transfer efficiency| 78 %
Average particulate emissions rate| 1.5 g/h (EPA / CSA B415.1-10)10
Average CO11| 34 g/h

1. Recommended heating area and maximum burn time may vary subject to location in the home, chimney draft, heat loss factors, climate, fuel type and other variables. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
2. This stove must be installed as a free-standing heater with the clearances listed in the manufacturer’s installation instructions. It is strictly forbidden to install this stove in a factory-built fireplace.
3. The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft3 and 20 lb/ft3. Other performances are based on a fuel load prescribed by the standard. The specified loading density varies between 7 lb/ft³ and 12 lb/ft3. The moisture content is between 19% and 25%.
4. As measured per CSA B415.1-10 stack loss method.
5. Higher Heating Value of the fuel.
6. Lower Heating Value of the fuel.
7. Optimum overall efficiency at a specific burn rate (LHV).
8. The optimum heat transfer efficiency is for the low burn rate and represents the appliance’s ability to convert the energy contained in the wood logs into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.
9. This appliance is officially tested and certified by an independent agency.
10. Tested and certified in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and draft ASTM WK47329-14 based on the ATM sent by EPA on October 12th, 2017.
11. Carbon monoxide.

Specifications

• 12 North-south: ends of the logs visible, East-west: sides of the logs visible.
• 13 Mobile homes (Canada) or manufactured homes (USA): The US Department of Housing and Urban Development describes “manufactured homes” better known as “mobile homes” as follows; buildings built on fixed wheels and those transported on temporary wheels/axles and set on a permanent foundation. In Canada, a mobile home is a dwelling for which the manufacture and assembly of each component is completed or substantially completed prior to being moved to a site for installation on a foundation and connection to service facilities and which conforms to the CAN/CSAZ240 MH standard.
• 14 Tested and certified in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and draft ASTM WK47329-14 based on the ATM send by EPA on October 12th, 2017.

Dimensions

EPA Loading
The loading methods shown below are those that were used during emissions certification.

Air control
The air control is located above the door. To open the air control, insert the removable handle onto the air control and push the air control handle completely to the right (High). This will increase the burn rate. To close the air control, push the air control handle completely to the left (Low). This will decrease the burn rate. Do not leave the handle on the air control after use, as it will get very hot.

High burn rate (primary air control open)
Open the air control completely. Crisscross 6 kindling wood pieces in the back of the firebox. Then, place six small pieces (2”x2”) of wood on the kindling crossing them at the greatest possible angle. Crisscrossed ten others kindling wood pieces on the small pieces of wood. Tie knots with five sheets of paper and place them on top of the kindling wood. Light up the paper and let the door completely open for two minutes. Close the door. When the kindling and the small pieces of wood are almost completely burnt out and it is possible to break them into pieces, level the coal bed and put four logs in the firebox in an east-west orientation. Place a medium log (about 4”x4”) in front of the combustion chamber and the biggest log (about 5”x5”) in the back of the combustion chamber. Place the last two medium pieces on top of the two others in an orientation that points to the right. Do not leave space between the pieces. Let the door open ajar at 90° for 5 minutes and close the door.

Medium and low burn rate
On a 2” coal bed that is still red, place five logs of approximately 4”x4” or 3”x3” with an east-west orientation. Place two logs on the coal bed with approximately 4” between them and the other three on top. There should be air space between each logs and between the logs and the bricks. Let the door ajar at 90° for 5 minutes and then close the door with the primary air control fully open. Leave to burn with the primary air control open for approximately 10 minutes and then close the primary air control completely for the low burn rate and halfway for the medium burn rate.

WARNING
Before opening the door completely to add wood to the insert, the fan must be turned OFF to avoid blowing ash outside the combustion chamber. Refer to section “5.1 Blower” of the owner’s manual for how to turn OFF the fan.

Clearances to Combustible Material

When the insert is installed so that its surfaces are at or beyond the minimum clearances specified, combustible surfaces will not overheat under normal and even abnormal operating conditions.

NO PART OF THE INSERT MAY BE LOCATED CLOSER TO THE COMBUSTIBLE THAN THE MINIMUM CLEARANCE FIGURES GIVEN.

Minimum Masonry Opening and Clearances to Combustibles

If a fresh air intake is required, it is recommended to add at least 4″ to the width of the minimum opening of the hearth.

Floor Protection
It is necessary to have floor protection made of non-combustible materials that meet the measurements specified below.

Table 1: Floor Protection

To determine the need to add floor protection (D) beyond the hearth extension (A), the following calculation must be done using the data in “Table 2 : Data for Floor Protection Calculation” of this section: D = B – G, where G = A-C.

Table 2: Data for Floor Protection Calculation

fireplace facing

If the value (D) is negative or zero, additional floor protection in front of the unit is not needed because the masonry fireplace hearth extension is long enough. If the value (D) is positive, an additional floor protection in front of the hearth extension at least equivalent to the result (D) must be added.

R-Value
There are two ways to calculate the R-value of the floor protection. First, by adding the R-values of materials used, or by the conversion if the K factor and thickness of the floor protection are given.
To calculate the total R-value from the R values of the materials used, simply add the R-values of materials. If the result is equal to or greater than the R-value requirements, the combination is acceptable. R-values of some selected materials are shown below.

Table 3: Thermal Characteristics of Common Floor Protection Materials 17

MATERIAL| CONDUCTIVITY (K) PER INCH| RESISTANCE (R)

PER INCH THICKNESS

---|---|---
Micore® 160| 0.39| 2.54
Micore® 300| 0.49| 2.06
Durock®| 1.92| 0.52
Hardibacker®| 1.95| 0.51
Hardibacker® 500| 2.3| 0.44
Wonderboard®| 3.23| 0.31
Cement mortar| 5.00| 0.2
Common brick| 5.00| 0.2
Face brick| 9.00| 0.11
Marble| 14.3 – 20.00| 0.07 – 0.05
Ceramic tile| 12.5| 0.008
Concrete| 1.050| 0.950
Mineral wool insulation| 0.320| 3.120
Limestone| 6.5| 0.153
Ceramic board (Fibremax)| 0.450| 2.2
Horizontal still air (1/8″ thick)18| 0.135| 0,920**

Example:
Required floor protection R of 1.00. Proposed materials: four inches of brick and one inch of Durock® board:

Four inches of brick (R = 4 x 0,2 = 0,8) plus 1 inch of Durock® (R = 1 x 0.52 = 0.52).

• 17 Information as reported by manufacturers and other resources.
• 18 Horizontal still air can’t be «stacked» to accumulate R-values; each layer must be separated with another non-combustible material.

0.8 + 0.52 = 1.32.
This R-value is larger than the required 1.00 and is therefore acceptable. In the case of a known K and thickness of alternative materials to be used in combination, convert all K values to R by dividing the thickness of each material by its K value. Add R values of the proposed materials as shown in the previous example.

Example:

• K value = 0.75
• Thickness = 1
• R-value = Thickness/K = 1/0.75 = 1.33

Installing Options on Your Product and Replacing Parts

Replacement and Adjustment

Door

Note:
The images shown are for guidance only and may be different from your product, but the assembly remains the same. For the insert to burn at its best efficiency, the door must provide a perfect seal with the firebox. Therefore, the gasket should be inspected periodically to check for a good seal. The tightness of the door seal can be verified by closing and latching the door on a strip of paper. The test must be performed all around the door. If the paper slips out easily anywhere, either adjust the door or replace the gasket.

Adjustment
The gasket seal may be improved with a simple latch mechanism adjustment:

1. Remove the split pin by pulling and turning it using pliers.
2. Turn the handle one counterclockwise turn to increase pressure.
3. Reinstall the split pin with a small hammer.

Door Alignment
To align, open the door and loosen the pressure screws located on the lower and upper hinges of the door using a 3/32” Allen key to free the adjustable hinge rods.

Using a flat screwdriver, turn the adjustable hinge rods in the direction shown to adjust the doors. Tighten all door hinge pressure screws when they are at the desired positions. Configurations 1-2-3-4-5-6, show in which direction these act on the adjustment of the door.

Gasket
It is important to replace the gasket with another having the same diameter and density to maintain a good seal.

1. Remove the door and place it face-down on something soft like a cushion of rags or a piece of carpet.
2. Remove the old gasket from the door. Use a screwdriver to scrape the old gasket adhesive from the door gasket groove.
3. Apply a bead of approximately 3/16″ (5 mm) of high-temperature silicone in the door gasket groove. Starting from the middle, hinges side, press the gasket into the groove. The gasket must not be stretched during installation.
4. Leave about ½″ (10 mm) long of the gasket when cutting and press the end into the groove. Tuck any loose fibres under the gasket and into the silicone.
5. Close the door. Do not use the insert for 24 hours.

Removal of Refractory Stones

1. Empty the combustion chamber.
2. Unscrew the two supports (B) of the refractory bricks from the sides. The stones can then be removed in the order shown in Figure 12.

Connecting the Blower With a BX Wire

CAUTION RISK OF ELECTROCUTION.
All electrical connections should be performed by a certified electrician.

1. Remove the screws (A) to remove the plate (B) and gain access to the wires. Save the screws for later.
2. Disconnect the black (C) and white (D) wires.
3. Remove the ground screw (E) to remove the green wire. Save the screw for later.
4. Strip a section of ½” of the black and white wires (F) that are in the box attached to the insert.
5. Remove the piece of metal (G) from the plate (B) obstructing the hole to the left of the power cord (H) using pliers or a screwdriver. Cut the power cord (H) on each side of the black clamp.
6. Install the connector (I) supplied with the manual kit in the hole formed in the plate (B) in step 5.
7. Pass the new wires through the connector (I) and install the sleeve (J) supplied with the manual kit on the BX wire.
8. Join the black and white wires using marionettes (K) (not supplied) and secure the ground wire with the screw (E) kept in step 3.
9. Close the connection box by screwing in the plate (B) with the two screws (A) kept in step 1 and secure the BX wire by tightening the screw (L) of the connector (I).

Changing the Side of the Blower Power Cord

1. Open the door and unscrew the screws (A) to remove the grille (B) in front of the fan. Then unscrew the three plastic grommets (C) located on the base of the fan. Remove the wires from the grommets. Keep the screws.
2. Disconnect the white wire (D) and the black wire (E) (follow the wires coming from the inside of the insert). Remove the four screws (F) that hold the connection box (G) to the insert and gently pull it out until the white and black wires come out of the insert. Keep the screws.
3. Unscrew the plate (H) on the other side of the insert. Keep the plate (H) and screws (I).
4. Pass the white (D) and black (E) wires through the hole formed in the previous step by pulling them towards the front of the insert. Then pass the wires through the grommet (J) located on the side at the front of the device.
5. Screw the connection box (G) with the four screws (F) kept in step 2.
6. Install the plate (H) with the screws (I) kept in step 3 to the initial location of the connection box (G).
7. Pull the excess black and white wires into the insert to be able to connect them to their respective locations (the black wire is connected to the rheostat and the white wire is connected to the blower). An extension cable must be installed on the black wire to get to the rheostat (extension supplied with the manual kit).
8. Secure the excess wires using the three plastic grommets (C) removed in step 1.
9. Reinstall the grille (B) with the screws (A) kept in step 1.

Blower Removal

1. Open the insert door to gain access to the fan grille (B).
2. Remove the two screws (A) on each side of the grille (B) to be able to remove it.
3. Unscrew the two wing nuts (C) on each side of the fan.
4. Take out the fan (D).

Removable Air Control Handle
This insert comes with a removable handle for the primary air control. A holder for the handle is supplied with the manual. Here is an example of the holder installation.

CAUTION:
Do not leave the handle on the air control after use, as it will get very hot.

Faceplate Removal
Remove the screws (A) that hold the faceplate on each side of the insert. Then lift and pull the faceplate towards you to remove it. It is not necessary to keep the screws (A) since they were only useful for the transport of the insert.

Faceplate Decorative Panel Installation/Removal
It is possible to install the insert with or without the faceplate decorative panel. The latter is included with the insert and is already partially installed with two screws at each end. Here are the steps to remove or keep it :

Faceplate decorative panel removal

• Remove the screws (B) at each end of the panel (A) to be able to remove it afterwards.

Faceplate decorative panel installation

• Screw the panel with 6 additional screws (B).

Door Overlay Installation
Position the overlay (A) on the door frame and secure using the bolts (B). To facilitate the installation, do not tighten the nuts until they are all installed.

Note:
It is not necessary to remove the glass or any other component to install the overlay.

Optional Fresh Air Intake Kit Installation
The fresh air intake kit may be installed on the right or left end side of the unit. The unused side must be covered by the plate provided in the user manual kit.

• Install the fresh air intake adapter (E) with four screws (F) then secure the flexible pipe19 (H) (not included) to the adapter using one of the pipe clamps (G). Secure the other end of the pipe to the outside wall termination (J) using the other pipe clamp. The outside wall termination must be installed outside of the home.

Optional Fire Screen Installation
In the United States or in provinces with a particulate emissions limit (e.g.: US EPA), the use of open-door wood stoves with a rigid firescreen is prohibited.

1. Open the door.
2. Hold the fire screen by the two handles and bring it close to the door opening.
3. Lean the upper part of the fire screen against the top door opening making sure to insert the top fire screen brackets in front of the primary air deflector.
4. Lift the fire screen upwards and push the bottom part towards the insert then let the fire screen rest on the bottom of the door opening.
   • Never leave the insert unattended while in use with the fire screen.
   • Do not use the blower with the fire screen installed. May cause smoke spillage.
   • Do not use the fire screen with a offset liner adaptor.

Air Tubes and Baffle Installation

1. Starting with the rear tube, lean and insert the right end of the secondary air tube into the rear right channel hole. Then lift and insert the left end of the tube into the rear left channel.
2. Align the notch in the left end of the tube with the key of the left air channel hole. Using a « Wise grip » hold the tube and lock it in place by turning the tube as shown. Make sure the notch reaches the end of the key way.
3. Install the baffle.
4. Repeat steps 1 and 2 for the two other tubes.
5. To remove the tubes use the above steps in reverse order.

Note that secondary air tubes (A) can be replaced without removing the baffle board (B) and that all tubes are identical.

Removal Instructions
For inspecting purposes, the insert may need to be removed. To remove the insert, follow these instructions:

• Remove faceplate (D) by lifting it and then pulling on it.
• Remove the three screws securing the pipe connector (A).
• Unscrew the bolts securing the insert to the floor on each side of the unit (B).

Exploded Diagram and Parts List

IMPORTANT:
THIS IS DATED INFORMATION. When requesting service or replacement parts for this unit, please provide the model number and the serial number. We reserve the right to change parts due to technology upgrades or availability. Contact an authorized dealer to obtain any of these parts. Never use substitute materials. The use of non-approved parts can result in poor performance and safety hazards.

#| Item| Description|

Qty

---|---|---|---
1| 21636| 2.1 SERIE BAFFLE| 1
2| SE74778| SECONDARY AIR TUBE KIT| 1
3| SE22420| SET OF BRICKS| 1
4| 22420| REAR REFRACTORY BRICK| 1
5| 22421| RIGHT REFRACTORY BRICK| 1
6| 22419| BOTTOM REFRACTORY BRICK| 1
7| 22422| LEFT REFRACTORY BRICK| 1
8| 30060| THREAD-CUTTING SCREW 1/4-20 X 1/2″ F HEX STEEL SLOT WASHER C102 ZINC| 2
9| PL74789| STONE RETENEUR| 2
10| SE74766| DAMPER ASSEMBLY| 1
11| PL34052| LINER FIXATION BRACKET| 1
12| 60013| POWER CORD 96″ X 18-3 type SJT (50 pcs per carton)| 1
13| SE74167| DOOR HINGE REPLACEMENT KIT| 1
14| 44028| CERAMIC THERMODISC F110-20F| 1
15| PL74813| RHEOSTAT SUPPORT| 1
16| 44075| TANGENTIAL BLOWER 1800 115V-60hZ-30W (S) 90 CFM| 1
17| 44091| ROCKER SWITCH 2 POSITION MSR-8| 1
18| PL74793| BOTTOM DOOR GRILL| 1
19| 44085| RHEOSTAT KNOB| 1
20| SE74784| GLASS, GASKET AND MOULDING KIT| 1
21| SE53585| GLASS RETAINER KIT WITH SCREWS (12 PER KIT)| 1
22| SE74783| GLASS FRAMES KIT| 1
23| SE74718| ARCHED GLASS WITH GASKET 19 1/8” X 9 1/4”| 1
24| AC06400| 3/4″ X 6′ FLAT BLACK SELF-ADHESIVE GLASS GASKET| 1
25| SE24371| MATRIX 1900 CAST IRON DOOR ASSEMBLY| 1
26| AC06500| SILICONE AND 5/8″ X 8′ BLACK DOOR GASKET KIT| 1
27| 30101| SPRING TENSION PIN 5/32″Ø X 1 1/2″L| 1
28| 30898| ROUND WOODEN BLACK HANDLE| 1
29| 30187| STAINLESS WASHER ID 17/64″ X OD 1/2″| 1
30| 30025| 1/4-20 X 1/2″ PAN-HEAD QUADREX BLACK SCREW| 1
31| SE65024| REPLACEMENT HANDLE WITH LATCH KIT| 1
32| AC09185| DOOR LATCH KIT| 1
33| PL74795| DECORATIVE DOOR PLATE| 1
34| OA10042| BRUSHED NICKEL DOOR OVERLAY| 1
---|---|---|---
34| OA10041| BLACK DOOR OVERLAY| 1
36| AC01298| 5″Ø FRESH AIR INTAKE KIT| 1
37| SE74166| HANDLE 30898 REPLACEMENT KIT| 1
38| 30337| SQUARE HEAD SET SCREW 1/2-13 X 1-3/4″| 2
39| SE24372| MATRIX 1900 FACEPLATE ASSEMBLY| 1
40| PL74839| GRILL| 1
41| SE46278| MATRIX 1900(OB01900) MANUAL KIT| 1
42| AC05959| METALLIC BLACK STOVE PAINT – 342 g (12oz) AEROSOL| 1

OSBURN LIMITED LIFETIME WARRANTY

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers brand-new products only, which have not been altered, modified or repaired since shipment from the factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your OSBURN dealer.

This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner’s manual. Damages caused by misuse, abuse, improper installation, lack of maintenance, overfiring, negligence or accident during transportation, power failures, downdrafts, venting problems or under-estimated heating areas are not covered by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.

This warranty does not cover any scratch, corrosion, distortion, or discolouration. Any defect or damage caused by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must install the instructions supplied with this product and all local and national building codes. Any service call related to an improper installation is not covered by this warranty. The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs covered by this warranty are limited according to the table below.

The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are more than the original purchase price of the product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to products purchased after June 1st, 2015.

Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminium extrusions), vermiculite, C-Cast or equivalent baffle, secondary air tubes, removable stainless steel combustion chamber, deflectors, and supports|

7 years***

|

N/A

Handle assembly, glass retainers and air control mechanism| 5 years| 3 years
Removable carbon steel combustion chamber components| 5 years| N/A
Standard and optional blower, heat sensors, switches, rheostat, wiring, and electronics| 2 years| 1 year
Paint (peeling**), gaskets, insulation, ceramic fibre blankets, refractory bricks (fireplace only***), and other options| 1 year| N/A
All parts replaced under the warranty| 90 days| N/A

• Subject to limitations above
• Picture required
• Limited to one replacement

Labour cost and repair work to the account of the manufacturer is based on a predetermined rate schedule and must not exceed the wholesale price of the replacement part.

Should your unit or a component be defective, contact immediately your OSBURN dealer. To accelerate the processing of your warranty claim, make sure to have on hand the following information when calling:

• Your name, address and telephone number
• Bill of sale and dealer’s name
• Installation Configuration
• Serial number and model name as indicated on the nameplate fixed to the back of your unit
• Nature of the defect and any relevant information

Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from your OSBURN dealer. Any merchandise shipped to our plant without authorization will be refused automatically and returned to the sender.

This document is available for free download on the manufacturer’s website. It is a copyrighted document. Resale is strictly prohibited. The manufacturer may update this document from time to time and cannot be responsible for problems, injuries, or damages arising out of the use of information contained in any document obtained from unauthorized sources.

Stove Builder International Inc.

• 250, rue de Copenhague, St-Augustin-de-Desmaures (Québec) Canada G3A 2H3
• 1-877-356-6663
• https://www.osburn-mfg.com/en/
• tech@sbi-international.com.

References

• It's Uptime | International® Trucks
• Osburn
• Warranty registration | Osburn

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