Manchester Student Complaint Procedure Instructions

June 4, 2024
manchester

Manchester Student Complaint Procedure

The complaints procedure in brief  INFORMAL STAGE

Please note that the full Student Complaints Procedure will always take precedence over this Basic Guide, which is a summary.

Some points to bear in mind

  • Matters that are dealt with informally at an early stage often have the best chance of being resolved effectively.
  • If a complaint concerns bullying, harassment, discrimination or victimization, a Harassment Support Adviser may be able to help (link below). It is important to provide evidence of the issues raised in your complaint as this evidence will be assessed during the complaints procedure.
    Some matters are not dealt with through the Student Complaints Procedure – for example, appeals against Exam Board decisions are dealt with through the Academic Appeals Procedure instead. For information on making accommodation complaints please refer to the following website: http://www.accommodation.manchester.ac.uk/current/here/info/complaints/

References

Read User Manual Online (PDF format)

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