Manchester Student Complaint Procedure Instructions
- June 4, 2024
- manchester
Table of Contents
Manchester Student Complaint Procedure
The complaints procedure in brief INFORMAL STAGE
Please note that the full Student Complaints Procedure will always take precedence over this Basic Guide, which is a summary.
Some points to bear in mind
- Matters that are dealt with informally at an early stage often have the best chance of being resolved effectively.
- If a complaint concerns bullying, harassment, discrimination or victimization, a Harassment Support Adviser may be able to help (link below). It is important to provide evidence of the issues raised in your complaint as this evidence will be assessed during the complaints procedure.
Some matters are not dealt with through the Student Complaints Procedure – for example, appeals against Exam Board decisions are dealt with through the Academic Appeals Procedure instead. For information on making accommodation complaints please refer to the following website: http://www.accommodation.manchester.ac.uk/current/here/info/complaints/
Useful Links
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Formal Complaints Form and the full Student Complaints Procedure (Regulation XVIII): http://www.regulations.manchester.ac.uk/regulation-xvii-student-complaints-procedure/ Contact details for Faculty Complaints Teams can be found on the Formal Complaints Form.
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Student’s Union Advice Service:
https://manchesterstudentsunion.com/academic-advice
The SU Advice Service can guide you through the complaints process and may be able to comment on your complaint submission.
Report and Support Website:
https://www.reportandsupport.manchester.ac.uk/ For help and advice on issues such as bullying and harassment, including how to contact a Harassment Support Adviser. -
Office of the Independent Adjudicator (OIA):
www.oiahe.org.uk
Once all the University’s internal procedures have been completed and you have been issued with a Completion of Procedures letter, you may be able to take a complaint to the OIA if you remain dissatisfied.
References
- Office of the Independent Adjudicator for Higher Education - OIAHE
- Report + Support - Report + Support - University of Manchester