5G 1040i Cloud Handset Key User Guide
- June 4, 2024
- 5G
Table of Contents
5G 1040i Cloud Handset Key
OVERVIEW
Phone Guide
Fixed Buttons
- MSG: Accesses message boxes
- Mute: Mute the call so that the caller cannot hear your voice.
- Headset (icon): If a headset is plugged in this button allows you to toggle between the headset and handset.
- Dir: Assign or use assigned station speed dial numbers.
- Trans: Transfer the currently active call or access the Program menu while the phone is idle.
- DND (Do-Not-Disturb): Blocks incoming calls. You can also activate Do-Not-Disturb while the phone is ringing – this terminates the call and the caller will get a busy tone.
- Hold: Place a call on hold the caller will receive on-hold music or comfort tones.
- Menu button: Access the settings for your phone, such as changing the font and display or changing configuration.
- Volume button: Adjust the Ring, Headset,\ Handset, and Speaker volume.
- Speaker button: Toggle the speakerphone On and Off during a call. The button will automatically illuminate when the phone is in menu mode.
- Flexible buttons: A line or feature can be assigned to these buttons.
- LCD screen: Phone interface for status, dialing directories, and text message information.
- Soft Keys: These buttons are interactive and have a changing function based on the phone’s status.
Phone Directory
Using the Phone Book Directory
Access the stored telephone numbers in your system
Press the Directory button followed by one of the following options
- Station Speed
- Group Speed
- Station Name
Once selected you can then use the navigation keys to scroll through the list. To alpha dial, press the button showing the letter you wish to dial – e.g. press 2 for the letter B. Then, press the button with the second letter. The system will show all matches. Then press OK to dial the number.
Voicemail
Accessing your Voicemail
Press the Message button followed by one of the following options
- accesses messages to give an internal user a callback
- to access your voicemail
- to sort internal messages
If you do not know your pin, contact your system administrator
Listening to Voicemail (Options)
Once you have accessed your voicemail inbox here are the options available to you
- Dial 1: New messages
- Dial 2: Saved messages
- Dial 3: Send messages
- Dial 4: Manage greetings
- Dial 5: Preferences
- Dial 0: Return to main menu
Dealing with calls
Answering an Incoming Call: Lift the handset or press the PICKUP soft key. To answer a call on another extension that is programmed to one of the phone’s 10 flex keys, press the flashing flex key before lifting the handset. You can also set flex keys for call pick-up and group call pick-up.
Making an External Call: Lift the handset and press a free flex key allocated to a line, or 9 dial to pick up an outside line. Once you have an outside line, dial your number.
Making an Internal Call: Lift the handset. Dial the extension number or press the flex key assigned to the contact.
Rejecting a Call: Press the DND button when a call comes in.
Placing a call on hold: Press the Hold button. To reconnect the call, press the Green flashing flex key.
Parking a call
Parking a call: To park an active external call, press Transfer, dial the park code (i.e. #512 for Park 1), and hang up to return to idle. To retrieve a parked call from any handset, lift the handset and dial the park code.
Camp On (Call Waiting): When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press your assigned flex key to initiate camp on.
Transferring a call
Transferring a Call: During an active call, press either the Transfer button or the TRANS soft key. Dial the extension number, external number or press the programmed flex key. Either speak to the recipient to announce the call, or simply hang up to complete the call transfer.
Returning to Caller from a Transfer: If you are unable to transfer the call, press the Green flashing flex key or the transfer key again to return to the caller.
Redialling a number
Call Redial: Press the Redial soft key.
Features
Do-Not-Disturb: Press the DND key to activate. Press the DND key again to
deactivate.
Makes your extension unavailable: Please note that this is not available on
the attendant handset.
Ad Hoc Conference Calls 3-way calling
- To call the first party, follow “Making an External/internal Call above for instructions.
- Once connected press the CONF soft key once
- Call the second party (as above)
- Once connected, press the CONF soft key twice to connect the calls.
Programming Call Forward
(Routes your calls to another extension/group/speed dial) All these features
will override your voicemail functions.
Dial 501 (or assigned feature code) then select one of the following options
- Unconditional Forward (forwards all calls instantly)
- Busy Call Forward (Only forward calls when you are on the phone)
- No Answer Call Forward (Only forwards calls if you don’t answer)
- Busy / No Answer Call Forward (Mix of 2 & 3)
Dial the extension number: To disable all call forwarding, dial 502 (or the assigned feature code)
The content of this document is subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or damage of any kind resulting from the use of this document
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