GENUINE CHASE E-Scooter1 Owner’s Manual

GENUINE CHASE E-Scooter1

Product Information

Specifications

• Model: 2ZQHUV0DQXDO
• Power: 127V, 60Hz
• Weight: Not specified
• Dimensions: Not specified

Product Usage Instructions

Safety Precautions
Before using the product, please read and follow these safety precautions:

• Ensure the product is connected to a properly grounded power outlet.
• Avoid using the product near water or in damp conditions.
• Do not disassemble or modify the product without proper authorization.
• Keep the product away from children and pets.

Setup and Installation
Follow these steps to set up and install the product:

1. Choose a suitable location for the product with proper ventilation.
2. Connect the product to a power outlet using the provided power cord.
3. Refer to the user manual for any additional setup or installation instructions specific to your model.

Operating the Product
To operate the product, please follow these steps:

1. Ensure the product is plugged in and powered on.
2. Use the control panel or remote control to navigate through the available options.
3. Refer to the user manual for detailed instructions on using specific features and functions.

Maintenance and Care
To keep your product in good condition, follow these maintenance and care tips:

• Regularly clean the exterior of the product with a soft, dry cloth.
• Avoid using harsh chemicals or abrasive materials that may damage the surface.
• Refer to the user manual for any specific maintenance instructions, such as filter replacement or cleaning.

FAQ

Q: What is the voltage requirement for this product?
A: The product requires a voltage of 127V, 60Hz.

Q: Can I disassemble the product for repair?
A: No, disassembling the product without proper authorization may void the warranty and cause damage.

Q: How do I clean the product?
A: Use a soft, dry cloth to clean the exterior of the product. Avoid using harsh chemicals or abrasive materials.

Notice
This owner’s manual contains important safety, operational and maintenance information. Any person operating this scooter should carefully read and fully understand the entire contents of the owner’s manual prior to riding the scooter. If you are a parent or guardian, you are responsible for the activities and safety of your children. The Chase E-Scooter is not designed for use by children. If you have any questions, please ask your customer service representative for assistance. This manual contains many NOTICE, WARNING and CAUTION statements concerning the safe operation and potential consequences if safe setup, operation and maintenance are not performed. The notes, warnings and cautions contained within the manual and marked by this triangular Caution Symbol should also be given special care. For your safety, follow all safety warnings contained within the owner’s manual and the labels applied to your scooter.

WARNING Lithium-Ion Batteries and/or products that contain Lithium-Ion Batteries can expose you to chemicals including cobalt, lithium, nickel oxide, and nickel, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Introduction

Your scooter can provide many years of riding enjoyment. You must take responsibility for your own safety and the safety of others. There are many steps you can take to protect yourself and others while riding. Following operational guidelines within this manual and wearing proper safety apparel are two ways to begin cultivating safe riding habits. Because it is impossible to anticipate every situation or condition which can occur while riding, this manual makes no representations about the safe use of scooters under all conditions. There are risks associated with the use of any scooter which cannot be predicted or avoided, and which are the sole responsibility of the rider. You should keep this manual, along with any other documents that were included with your scooter, for future reference, however all content in this manual is subject to change or withdrawal without notice. Visit https://www.genuinescooters.com/owners-manuals/ to download the latest version. GENUINE makes every effort to ensure accuracy of its documentation and assumes no responsibility of liability if any errors or inaccuracies appear within. Assembly and first adjustment of your scooter requires tools and skills and it is recommended that these actions should be performed by a trained mechanic whenever possible. For your safety, please check to ensure all parts are in good condition and adjusted properly prior to riding your scooter. Contact your customer service representative in the event you have difficulty or questions.

Product Specifications

Package Contents

Assembly

1. Remove Scooter assembly from package
2. Raise steering stem upward until it is is fully upright.
3. Rotate the quick locking lever toward the steering stem. The lock tab on the locking lever will secure the lever in place. Check stem to ensure it is securely locked and cannot fold downward.
4. Connect the waterproof connector between the main scooter body and the handlebar assembly.
5. Insert the handlebar base into the steering stem. Ensure the handlebar orientation is correct with brake levers in front of the handlebar.
6. Locate 4 bolts and insert into steering stem. Tighten with allen wrench.

Layout

After the scooter has been properly assembled. familiarize yourself with all controls and settings prior to operation.

WARNING
Failure to familiarize yourself with vehicle settings and controls can result in serious injury or death. Make sure you understand all operational settings prior to riding your scooter.

Safety Instructions

There is a risk of injury or death due to loss of control, collision or a fall while riding your scooter. To reduce risk, riders must read and follow all cautions, warnings and tips in this manual. Following the safety instructions will help reduce your risk, but cannot eliminate all risk. Ride with caution, follow all laws and regulations, and be aware of your surroundings and surface conditions at all times.

Read this Manual
Read this manual in it’s entirely prior to using this product. Any use of the scooter that is not in accordance with the instructions contained within could cause injury or harm. Do not allow others to use this product unless they have read the manual in it’s entirety.

Adults Only
This scooter is to be used by adults only. This scooter should not be accessible to minors. You are responsible for ensuring the scooter is not used or accessible to people under the age of 16 or people unfamiliar with its operation.

Wear a Helmet
Rider safety begins with quality head protection. A head injury is one of the most serious injuries that can occur. Always wear a quality DOT approved helmet that is properly buckled. If the helmet does not have a face shield, wear suitable eye protection.

Wear Protective Apparel
Choose quality eyewear, footwear, gloves, elbow pads, knee pads and other riding apparel specifically designed with protective features. Loose clothing can be unsafe when riding your scooter.

Make Yourself Visible
Wear bright, reflective apparel to make yourself more visible. Position yourself on pathways where other people and / or riders can easily see you. Use your hand signs, bell and other methods to help others locate you and understand your intended actions. Turn on your lights even during daylight hours to become more visible.

Keep Hands on Handlebars
Always keep both hands on the handlebars at all times. The controls are designed so you do not need to remove either hand from the handlebar to operate the scooter. Do not change scooter modes while driving as this could cause you to lose control of the scooter.

Keep Feet on Floorboard
Always keep both feet on the floorboard at all times while driving at speed. Dragging your feet while driving could cause you to lose control or run over your foot. Only remove your feet from the floorboard when coming to a stop or start.

Single Passenger Only
Your scooter is designed for one person. Do not ride the scooter with more than one person as this could overload the vehicle and cause a component malfuction resulting in loss of control of the scooter.

Scooter Loading
Your scooter has a weight limit. Do not overload the scooter. Do not hang objects from the handlebars or steering neck as this could cause the scooter to lose control.

Know Your Limits
Ride within the boundaries of your own skill at all times. Do not ride under the influence of drugs or alcohol. Strictly observe all laws and regulations. Always adapt your riding to account for other traffic and surface conditions.

Surface Conditions
Surface conditions can vary greatly. Your riding stability and braking power are limited by the grip of the tires on the surface of which you are riding. When encountering loose, uneven or slippery surfaces, braking distance will increase significantly, and riding stability will be reduced. Reduce speed and perform all actions in a gradual and deliberate manner to prevent accidents.

Visibility
Reduce your speed when riding in low visibility conditions such as darkness, fog, smoke, dust, etc. Turn on your headlight in low visibility conditions to improve your sight and to help others see you.

Inspect and Maintain Your Scooter
Regular maintenance is required to ensure your scooter is operating at it’s peak ability. Failure to maintain your scooter can result in reduced performance and could cause loss of control of your scooter. Always perform a pre-ride safety inspection of your scooter.

Safety Checklist

NOTICE: Before every ride, it is important to carry out the following safety checks.

Brakes

| • Ensure front and rear brakes function properly with sufficient lever pressure.

• Ensure brake pads are not over worn and are correctly positioned in relation to the calipers.

• Ensure brake cables show no obvious signs of fraying or damage.

• Ensure brake control levers are adjusted, lubricated and tightly secured to the handlebars.

Wheels and Tires

| • Ensure tires are inflated to within the recommended limits displayed on the tire sidewalls.

• Ensure ties have tread and have no BULGES OR EXCESSIVE WEAR.

• Ensure all rims run true and have no obvious wobbles or kinks.

Steering

| • Ensure handlebar and stem are correctly locked, and allow proper steering from left to right.

• Ensure the handlebar is set correctly in relation to the forks and the direction of travel.

Suspension

| • Ensure there is no damage, binding or fluid leaks from shocks and fork.

• Ensure the Shock mounting bolts are secure and to torque specification

Lighting

| • Ensure the headlight is securely mounted and fully functional.

• Ensure the tailight is functional and brake light flashes when brake is applied.

Reflectors

| • Ensure the reflectors are securely mounted to the chassis

• Ensure the reflectors are clean and free of damage

WARNING
Failure to perform equipment safety checks increases the chance of vehicle failure which can result in serious injury or death. Be sure to check your equipment before each ride.

Safety Checklist

NOTICE: Before every ride, it is important to carry out the following safety checks.

Motor Drive Assembly and Throttle

| • Ensure hub motor is spinning smoothly and the motor bearings are in good working order.

• Ensure all power cables on the scooter are secured and undamaged.

• Make sure the motor axle bolts are secured.

• Make sure the throttle operation is smooth without sticking.

Battery ack and Wiring

| • Ensure battery is charged before use.

• Ensure there is no damage to wiring or battery pack.

• Ensure wiring connections are interlocked and wiring is appropriately secured to the bicycle.

Racks, Fenders, Accessories and Cargo.

| • Ensure any fenders, accessories and cargo are securely mounted to the chassis.

• Ensure any fenders, accessories and cargo are not in contact with moving components

of the bicycle such as wheels, handlebars, suspension, etc.

Controls

WARNING
Power on your scooter while securely holding the handlebar. Powering on without holding the handlebar and / or leaving the power on while dismounted can cause unexpected acceleration of the scooter if the throttle is accidently applied. This could cause injury or death.

WARNING
Select driving modes only while the scooter is stationary. Pressing the mode button while riding requires you to remove your hand from the handlebar which is unsafe. Changing modes while driving may result in abrupt acceleration which could cause you to lose control of the scooter.

THROTTLE
The throttle is located on the right handlebar. While securely holding the handlebar, press the throttle downward with your thumb. Once the throttle is pressed, the scooter will send power to the motor to accelerate. Releasing the throttle will cease sending power to the motor and the scooter will coast.

REAR BRAKE
The rear brake is on the left side of the scooter. To activate the rear brake, pull the lever toward the handlebar. Once the scooter has decelerated to below 10 mph, the regenerative braking system will engage in addition to the manual brake.

CRUISE CONTROL
Holding the throttle fully downward for 10 seconds or more without release will place the scooter in cruise control mode. The scooter will make an audible beep once you have entered cruise control mode. In this mode, the scooter will maintain maximum speed without the need to apply the throttle. Apply the brake to deactivate cruise control.

FRONT BRAKE
The front brake is on the right side of the scooter. To activate the front brake, pull the lever toward the handlebar. Once the scooter has decelerated to below 10 mph, the regenerative braking system will engage in addition to the manual brake.

Operation

PREPARE TO RIDE
Prepare to ride your scooter by wearing proper safety gear. There is always a risk of injury in the event of a fall, so always wear safety gear every time you ride.

SELECT MODE
Select the driving mode you wish prior to driving the scooter. Do not change driving modes while riding the scooter as this requires you to remove your hand from the handlebar.

POWER ON
Power your scooter on by pressing the power button. Check the battery status. If the battery state of charge is too low, please charge the scooter immediately.

RAISE KICKSTAND
Raise the kickstand to the upright position. Prepare yourself to ride. Always keep both hands on the handlebar at all times while driving.

START
Place one foot on the floorboard, use the other foot to push the scooter forward and begin rolling.

TURNING
Turn by leaning your center of gravity slightly in the direction you wish to go while turning the handlebar slowly. The higher your speed, the less input is required to turn.

ACCELERATE
Once you are rolling, place your second foot on the floorboard and maintain your balance. Press the throttle downward gently to accelerate.

DECELERATION
To slow down, release the throttle and apply the brakes gently. Using both brakes will slow your scooter more quickly than using one brake. As you slow, regerative motor braking will begin.

UNLOCK
Turn off the scooter toward the front tire.

1. slide lock upwards.
2. Pull lever downward
3. Press down on lever to fully unlatch.

TRANSPORT
Once stem is securely latched, hold stem for transport.

FOLD
Fold the steering stem downward toward the rear fender. Press on the arrow located on the rear fender to latch.

UNFOLD
Press arrow on rear fender to unlatch the stem from the fender. Raise stem and locking lever until thumb lock is secure in the fully upright position.

Battery

BATTERY CAPACITY INDICATION
The digital display features a battery capacity gauge. it is recommended that users charge the battery as soon as possible once there are few bars remaining on the display. Once the battery is fully depleted, the last remaining bar will being to flash communicating to the user that they should cease power assisted operation immediately and charge the battery as soon as possible.

BATTERY RANGE
The battery range is the distance the scooter will travel on a single full charge of the onboard battery pack. The range will vary greatly based on usage including tire presuure, elevation change, speed, payload, acceleration, number of starts and stops, surface type, ambient air temperatue and mode level selection among other factors. We suggest that you select a lower power level when you first ride your scooter to get to know the range of your scooter along your travel routes. Once you become familiar with the range requirements of your travel routes, and the capabilities of your scooter, you can then adjust your riding characteristics if you so desire. To extend the range of your battery, avoid steep hills, as well as sudden starts and stops. Use lower mode settings whenever possible.

BATTERY SAFETY

• The battery should be used between the temperatures of 15° and 115° F.
• Do not expose the battery terminals or submerge battery in water, beverages or corrosive liquids
• Keep the battery away from heat sources, open fire, flammable and explosive gases and liquids.
• In the event you smell an odd odor, notice overheating or deformation of the battery or external damage. Cease use immediately.
• Be careful not to damage the battery.

BATTERY CHARGING
To charge the battery, pull back the rubber charging port cover on the side of the scooter to expose the charging port. Follow the charging instructions below to charge the battery.

1. Place the charger on a flat surface in a secure location, uncovered, away from sunlight and debris.
2. Inspect the charger cables, charger and battery for damage before beginning each charge.
3. Connect the DC output plug from the charger to the charging port on the lower, right side of the frame, then plug charger into wall socket
4. Observe the charging light on the DC charger. While charging, the LED light on the charger will remain red in color. During charging, the charger may become warm to the touch. Charging normally takes 6-8 hours. Once the charge cycle has completed, the LED light will turr green indicating that battery charging is completed
5. Disconnect the battery from the DC charger. Replace rubber cover over charging port. Unplug the DC charger from the wall socket.

The battery must maintain a state of charge at all times. The battery should be recharged after each use. There is no memory effect, so you can charge the battery after short rides without damage. If the battery state of charge drops too low, the battery will become non- functional. Failure to maintain the battery state of charge will not be covered under any warranty that may otherwise apply.

WARNING
The battery state of charge must be maintained at all times. If the battery state of charge drops too low, the battery cannot be recharged. Do not expose battery to sources of high heat or liquids. Catastrophic failure of the battery may occur and subsequently cause injury or death.

Troubleshooting

E-Scooter won’t power on

| 1. Insufficient battery power

2. Faulty connections

3. Battery not fully seated in tray

4. Improper power on sequence

5. Brakes are applied

| 1. Charge the battery pack

2. Clean and repair connectors

3. Install battery correctly

4. ower on bike using proper sequence

5. Disengage brakes, check brake switch

Irregular acceleration

and /or reduced top speed

| 1. Insufficient battery power

2. Loose or damaged throttle

| 1. Charge or replace battery

2. Replace throttle

Scooter is powered on, but the motor does not respond

| 1. Loose wiring

2. Loose or damaged throttle

3. Loose or damaged motor plug wire

4. Damaged motor

| 1. Repair and or reconnect

2. Tighten or replace

3. Secure or replace

4. Repair or replace

Reduced range

| 1. Low tire pressure

2. Low or faulty battery

3. Driving with too many hills, headwind, braking, and/or excessive load

4. Battery discharged for long period of time without regular charges, aged or damaged

5. Brake drag

| 1. Adjust tire pressure

2. Check connections or charge battery

3. Assist by using pedals or adjust route

4. Replace the battery

5. Adjust, repair or replace cable, pad, rotor

The battery won’t charge

| 1. Charger not well connected

2. Charger damaged

3. Battery damaged

4. Wiring damaged

| 1. Adjust the connections

2. Replace

3. Replace

4. Repair or replace

Wheel or motor makes strange noises

| 1. Damaged motor bearings

2. Damaged wheel rim

3. Damaged motor wiring

| 1. Replace

2. Repair or replace

3. Repair or replace motor

Brake power diminished

| 1. Brake pads worn

2. Cable stretched

3. Brake rotor worn or warped

4. Brake overheating

| 1. Replace the brake pads

2. Inspect free play, adjust or replace

3. Replace the brake rotor

4. Check for brake drag. Adjust brakes.

Irregular ride quality

| 1. Fork and/or shock adjustment

2. Insufficient suspension fluid in fork or shock

3. Tires or Tube Issue

| 1. Adjust preload, rebound settings

2. Repair or replace shocks or fork

3. Check tires / tube for surface irregularities. Check tire pressure.

ERROR CODE INDICATOR
Your E-Scooter is equipped with an error detection system integrated into the display and controller. In the event of an electronic control system fault, an error code will display. The following error codes are the most common and can aid in troubleshooting.

Error Code|

Description

|

Solution

---|---|---
E04| Short circuit| Inspect wiring for short ciruits. If no short is found, replace motor controller.

E10

| Dashboard communication failure| Check plug connections and wiring between the dashboard and the controller assembly. Shut down and restart the scooter, then re-plugging in the dashboard interface. If the fault has not disappeared, then replace the dashboard or controller to eliminate the fault.
E11| Motor Sensor abnormal| Check the phase line of the controller or motor.

E14

|

Throttle Hall abnormal

| Check whether the throttle is returned to zero postiion. Then check the throttle cable and throttle are functional. Unplug the throttle cable and restart the scooter to troubleshoot.

Troubleshooting

Error Code|

Description

|

Solution

---|---|---

E15

|

Brake Hall Fault

| Inspect brake system to ensure lever returns to zero position. Inspect the brake line and brake caliper for problems. Make sure magnetic sensor is in place in the brake perch. If necessary, unplug the brake wiring and restart the scooter to resolve.
E16| Motor Hall Fault| Check motor hall wiring to determine if it is normal. If motor hall error occurs while braking, replace motor or controller to resolve the issue.
E21| BMS Communication error| BMS communication is abnormal. Check connections, then replace BMS if necessary.

E50

|

Bus High Voltage

| Check whether the battery voltage is normal. If so, replace the battery or the controller to resolve the issue.

E53

|

System Overload

| System load capacity exceeded. Restart the scooter. If problem presists, replace the controller.

E55

|

Controller High Temperature

| Controller temperature is too high. Restart scooter once temperature is normal. If a boot failure occurs, replace the controller.
E56| Low Voltage| Battery voltage is too low. Charge the scooter battery to resolve.

When an error code is displayed, promptly perform any necessary repairs. After a fault occurs, the e-scooter will not function normally. It is highly suggested to take your e-scooter to a qualified technicial for diagnostics and repair.

Parking, Transport and Storage

Please follow these basic parking, storage and transport tips to ensure your bike is well cared for on and off the road.

PARKING

• Park in a flat, steady, well-ventilated and dry area if available. It is recommended to park indoors whenever possible.
• Remove the key from the bike and ensure the battery is locked to the frame or removed and brought with you for security.
• Avoid exposure to direct sunlight and rain to reduce potential damage and aging. If you must park outdoors in rain, or wet conditions, you should only leave your E- Scooter outside for a few hours and proceed to park the scooter in a dry location afterwards to allow all systems to dry out. Use in wet conditions mandates a more regular maintenance schedule to ensure all systems are always working safely and reduce corrosion.

TRANSPORT

• Before transport, make sure your scooter is turned off. Follow instructions for folding your scooter for transport.
• Handle with care. Do not throw or toss the scooter when transporting. Secure your scooter when in transit.
• Use two hands and bend your knees when lifting and moving your scooter to prevent injury.

STORAGE

• Store your E-Scooter indoors if at all possible. Store in a warm, dry location to reduce corrosion.
• Charge your battery periodically to ensure the battery does not fully discharge during storage period.
• Hang your E-Scooter if possible to prevent flat spots on your tires. If hanging is not possible, rotate the tires every couple of weeks.
• Lubricate the cables prior to storing to ensure corrosion does not damage components during storage period.
• Cover your E-Scooter to eliminate dirt and debris from accumulating on critical components.
• After long periods of storage, complete full safety check and perform the full maintenance schedule to place E-Scooter back in service.

Scooter Care
To ensure safe riding conditions you must ensure your scooter is properly maintained. You should follow these basic guidelines and see your certified mechanic at regular intervals to ensure your scooter is safe for use.

1. Properly maintain battery by keeping it fully charged when not in use.
2. Never immerse the scooter or any components in water as the electrical system may become damaged. Do not use pressure washers, hose sprays and other sources of high volume water flow to wash your scooter.
3. Periodically check wiring and connectors to ensure there is no damage and the connectors are secure.
4. To clean, wipe the frame with a damp cloth soaked in a mild non-corrosive detergent mixture. Dry with a cloth.
5. Store your E-Scooter under shelter; avoid leaving it in the rain or exposed to corrosive materials. If exposed to rain, dry your scooter afterwards.
6. Riding on the beach or in coastal areas exposes your scooter to salt which is very corrosive. Damage from corrosion is not covered under warranty so special care should be given to your scooter when used in coastal areas or areas with salty air or water.
7. If the paint has become scratched or chipped in the metal, use touch up paint to prevent rust. Clear nail polish can also be used as a preventative measure to protect any exposed metal from surface scratches.
8. Regularly clean and lubricate all moving parts, tighten components and adjust as required per the maintenance schedule.
9. If your E-Scooter has fallen or impacted another object while parked or riding, you should consider your scooter unsafe to ride until you consult with a certified mechanic for a comprehensive inspection and repair if necessary.
10. Any aftermarket modifications to your E-Scooter could create an unsafe riding condition and/or void the warranty. Consult with a certified mechanic for any modifications you wish to make to your scooter.

WARNING
Failure to inspect and maintain your E-Scooter can result in a hazzardous operating condition that can cause an accident which could lead to injury or death. If you are incapable of performing the maintenance as shown in the maintenance schedule, bring your E-Scooter to a qualified mechanic for service.

Maintenance Schedule

Maintenance Log

Compliance

Federal Communications Commission (FCC) Compliance Statement for USA
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. Genuine is not responsible for any changes or modifications not expressly approved by Genuine. Such modifications could void the user’s authority to operate the equipment.

All batteries must be recycled after their useful life.
Batteries should be taken to a household hazardous waste disposal facility, a universal waste handler, or an authorized recycling facility. Batteries are considered hazardous waste because of the metals and/or other toxic or corrosive materials contained within.

Improper disposal of batteries may be a violation of federal, state or local laws.
Consult with your dealer for the proper methods and locations for battery recycling.

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