S27AG55 Gaming Monitor

Product Information

Specifications

• Model: S27AG55 / S32AG55
• Color and appearance may vary
• Specifications are subject to change without notice

Before Using the Product

Safety Precautions

Warning: A serious or fatal injury may result if instructions
are not followed.

Caution: Personal injury or damage to properties may result if
instructions are not followed.

Risk of Electric Shock

Do not open the product. There are no user-serviceable parts
inside. Refer all servicing to qualified personnel.

Important Symbols

• High Voltage: Indicates the presence of high
  voltage inside the product. Do not make any contact with internal
  parts.

• AC Voltage: Rated voltage marked with this
  symbol is AC voltage.

• DC Voltage: Rated voltage marked with this
  symbol is DC voltage.

• Class II Product: Indicates that a safety
  connection to electrical earth (ground) is not required. If this
  symbol is not present on a product with a mains lead, the product
  MUST have a reliable connection to protective earth (ground).

Product Usage Instructions

Installation

Attaching the Stand

1. Place the monitor face down on a soft surface.
2. Align the stand with the monitor’s bottom side.
3. Slide the stand into the slot until it clicks.

Removing the Stand

1. Disconnect all cables from the monitor.
2. Place the monitor face down on a soft surface.
3. Press the stand release button.
4. Slide the stand out of the slot.

Precautions for Moving the Product

Before moving the product, ensure it is turned off and all
cables are disconnected. Handle with care to avoid damage.

Checking the Space Around the Product

Ensure there is enough space around the product for proper
ventilation and access to ports and buttons.

Adjusting the Product Tilt

To adjust the tilt of the monitor, hold the bottom of the
monitor and tilt it forward or backward to the desired angle.

Anti-theft Lock

The monitor is equipped with an anti-theft lock slot. Use a
compatible lock to secure the monitor to a fixed object.

Wall Mount Kit Specifications (VESA)

The monitor is compatible with VESA wall mount kits. Refer to
the specifications in the user manual for details on the compatible
wall mount kit.

Connecting and Using a Source Device

Before connecting any source device, read the following
instructions:

Ports

The monitor has various ports for connecting source devices,
including HDMI, DVI, and DP. Refer to the user manual for detailed
information on each port.

Connecting and Using a PC

1. Connect one end of the HDMI, HDMI-DVI, or DP cable to the
   corresponding port on the monitor.

2. Connect the other end of the cable to the appropriate port on
   your PC.

Connecting to Headphones or Earphones

Connect your headphones or earphones to the audio output port of
the monitor for audio playback.

Connecting the Power

Connect the power cable to the power input port on the monitor
and plug the other end into a power outlet.

Tidying Up the Connected Cables

Arrange and secure the connected cables using cable ties or
cable management accessories to maintain a neat and organized
setup.

Setting Optimum Resolution

Adjust the resolution settings on your PC to match the
recommended resolution for optimal display quality.

List of Graphic Cards Supporting HDR10

Refer to the user manual for a list of graphic cards that
support HDR10 for enhanced visual experience.

Menu

The menu button on the monitor allows you to access various
settings and options. Use the control panel to navigate and make
adjustments.

Game

Access the game menu to customize gaming settings, including
brightness, contrast, and color settings.

Picture

Adjust picture-related settings such as brightness, contrast,
sharpness, and color temperature for optimal viewing
experience.

OnScreen Display

Customize the on-screen display settings, including language,
timeout, and transparency.

System

Access system-related settings such as input source, volume,
power saving, and factory reset.

Support

The support menu provides information on the monitor’s firmware
version, serial number, and other technical details. It also allows
you to update the firmware if necessary.

Installing the Software

Install the Easy Setting Box software to enhance your
multitasking capabilities and optimize screen layout. Refer to the
user manual for detailed installation instructions.

Restrictions and Problems with the Installation

If you encounter any issues during the software installation,
refer to the troubleshooting guide or contact Samsung Customer
Service Centre for assistance.

System Requirements

Ensure your PC meets the minimum system requirements for
installing and running the Easy Setting Box software. Refer to the
user manual for detailed specifications.

Driver Installation

If required, install the necessary drivers for your specific
operating system to ensure proper functionality and
compatibility.

Troubleshooting Guide

If you experience any issues with the product, refer to the
troubleshooting guide in the user manual. It provides solutions to
common problems and helps you diagnose any screen issues.

Requirements Before Contacting Samsung Customer Service

Centre

Before contacting customer service, perform the following
checks:

• Check the product’s resolution and frequency settings.
• Ensure all cables are securely connected.

Product Diagnosis (Screen Issue)

If you suspect a screen issue, follow the instructions in the
user manual to diagnose and troubleshoot the problem. Contact
Samsung Customer Service Centre for further assistance if
needed.

FAQ

Q: Can I connect multiple source devices to the monitor?

A: Yes, you can connect multiple source devices using the
available ports on the monitor. Refer to the user manual for
detailed instructions.

Q: How do I adjust the monitor’s brightness and contrast?

A: Access the picture menu using the control panel and adjust
the brightness and contrast settings to your preference.

Q: Can I mount the monitor on a wall?

A: Yes, the monitor is compatible with VESA wall mount kits.
Refer to the user manual for specifications and instructions on
wall mounting.

Q: How do I update the monitor’s firmware?

A: Access the support menu on the monitor and follow the
instructions to update the firmware if an update is available.

Q: What should I do if I encounter issues during software

installation?

A: Refer to the troubleshooting guide in the user manual or
contact Samsung Customer Service Centre for assistance with
software installation issues.

USER MANUAL
Gaming Monitor
S27AG55 S32AG55
The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners. An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read). (b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not been read). You will be informed of the administration fee amount before a technician visits.

Table of contents

Before Using the Product

Safety Precautions

4

Electricity and Safety

4

Installation

5

Operation

6

Cleaning

8

Correct posture to use the product

8

Preparations

Installation

9

Attaching the Stand

9

Removing the Stand

10

Precautions for moving the product

10

Checking the space around the product

11

Adjusting the Product Tilt

11

Anti-theft Lock

12

Wall Mount Kit Specifications (VESA)

12

Control Panel

13

Connecting and Using a Source Device

Read below before connecting the product. 14

Ports

14

Connecting and Using a PC

15

Connection Using the HDMI Cable

15

Connection Using an HDMI-DVI Cable

15

Connection Using an DP Cable

15

Connecting to headphones or earphones

15

Connecting the Power

16

Tidying Up the Connected Cables

16

Setting Optimum Resolution

17

List of graphic cards supporting HDR10

17

Menu

Game

18

Picture

21

OnScreen Display

24

System

24

Support

27

Installing the Software

Easy Setting Box

28

Restrictions and Problems with the Installation 28

System Requirements

28

Driver Installation

28

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Centre

29

Product diagnosis (Screen issue)

29

Checking the Resolution and Frequency

29

Check the following.

29

Q & A

31

2

Table of contents

Specifications

General

32

Standard Signal Mode Table

34

Appendix

Responsibility for the Pay Service (Cost to

Customers)

36

Not a product defect

36

A Product damage caused by customer’s fault 36

Others

36

FreeSync (for AMD graphics card)

37

WEEE

38

Correct Disposal of This Product (Waste

Electrical & Electronic Equipment)

38

3

Chapter 01
Before Using the Product

Safety Precautions

Warning Caution

A serious or fatal injury may result if instructions are not followed.
Personal injury or damage to properties may result if instructions are not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

AC voltage: Rated voltage marked with this symbol is AC voltage.

This symbol indicates that this product has included important literature concerning operation and maintenance.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Electricity and Safety
Warning
· Do not use a damaged power cord or plug, or a loose power socket. · Do not use multiple products with a single power socket. · Do not touch the power plug with wet hands. · Insert the power plug all the way in so it is not loose. · Connect the power plug to a grounded power socket (type 1 insulated devices only). · Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object. · Do not place the power cord or product near heat sources. · Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
· Do not disconnect the power cord while the product is being used. · Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products. · Keep the power socket where the power cord is connected unobstructed.
The power cord must be disconnected to cut off power to the product when an issue occurs. · Hold the plug when disconnecting the power cord from the power socket.

4

Installation
Warning
· DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
· Do not install the product in poorly ventilated spaces such as a bookcase or closet. · Install the product at least 10cm away from the wall to allow ventilation. · Keep the plastic packaging out of the reach of children.
Children may suffocate. · Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
The product may fall and become damaged and/or cause an injury. Using the product in an area with excess vibration may damage the product or cause a fire. · Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke. · Do not expose the product to direct sunlight, heat, or a hot object such as a stove. The product lifespan may be reduced or a fire may result. · Do not install the product within the reach of young children. The product may fall and injure children. · Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a kitchen or near a kitchen counter.

Caution
· Do not drop the product while moving.
· Do not set down the product on its front.
· When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product is not protruding. The product may fall and become damaged and/or cause an injury. Install the product only on cabinets or shelves of the right size.
· Set down the product gently. Product failure or personal injury may result.
· Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme temperatures or a significant presence of moisture, or a place where the product will operate continuously for an extended period of time) may seriously affect its performance. Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.
· Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards. The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
· In the same series, the colour can vary depending on the size.

5

Operation
Warning
· There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. Contact Samsung Customer Service Centre for repairs.
· To move the product, first disconnect all the cables from it, including the power cable. · If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre. · Do not let children hang from the product or climb on top of it.
Children may become injured or seriously harmed. · If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Centre. Continued use can result in a fire or electric shock. · Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury. · During a lightning or thunderstorm, power off the product and remove the power cable. · Do not drop objects on the product or apply impact. · Do not move the product by pulling the power cord or any cable. · If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately. · Do not lift or move the product by pulling the power cord or any cable. · Do not use or keep combustible spray or an inflammable substance near the product. · Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.

· Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.
· Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
Be sure to power off the product and disconnect the power cord when water or other foreign substances have entered the product. Then contact Samsung Customer Service Centre.

6

Caution
· Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. Set the screen to power-saving mode or moving-picture screen saver when not using the product for an extended period of time.
· Disconnect the power cord from the power socket if you do not plan on using the product for an extended period of time (vacation, etc). Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
· Use the product at the recommended resolution and frequency. Your eyesight may deteriorate.
· Do not put AC/DC adapters together.
· Remove the plastic bag from the AC/DC adapter before you use it.
· Do not let water enter the AC/DC adapter device or get the device wet. An electric shock or fire may result. Avoid using the product outdoors where it can be exposed to rain or snow. Be careful not to get the AC/DC adapter wet when you wash the floor.
· Do not put the AC/DC adapter near to any heating apparatus. Otherwise, a fire may result.
· Keep the AC/DC adapter in a well-ventilated area.
· If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction. Make sure to rest the AC/DC power adapter flat on a table or the floor.

· Do not hold the product upside-down or move it by holding the stand. The product may fall and become damaged or cause an injury.
· Looking at the screen too close for an extended period of time can deteriorate your eyesight. · Do not use humidifiers or stoves around the product. · Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use. · Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
· Store small accessories out of the reach of children. · Exercise caution when adjusting the product angle.
Your hand or finger may get stuck and injured. Tilting the product at an excessive angle may cause the product to fall and an injury may result. · Do not place heavy objects on the product. Product failure or personal injury may result. · When using headphones or earphones, do not turn the volume too high. Having the sound too loud may damage your hearing.

7

Cleaning

Correct posture to use the product

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service
fee will be charged.) Do not press the product screen with hands or other objects. There is a risk of damaging the screen. Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. Take the following steps when cleaning.
1 Power off the product and PC.
2 Disconnect the power cord from the product.
Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
3 Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.
Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product. Do not spray water or detergent directly on the product.
4 Connect the power cord to the product when cleaning is finished.
5 Power on the product and PC.

Use the product in the correct posture as follows: · Straighten your back. · Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
· Keep your eyes directly in front of the screen. · Adjust the angle so light does not reflect on the screen. · Keep your forearms perpendicular to your upper arms and level with the back of your hands. · Keep your elbows at about a right angle. · Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
· Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

8

Chapter 02
Preparations
Installation
Attaching the Stand

1

2

3

41

5

6

Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected.
7

Tightly fasten the connecting screw at the bottom of the stand base.

Hold the back of the product as shown in the figure. Push the assembled stand into the main body in the direction of the arrow as shown in the figure.

84

Stand up the monitor and remove the package.

Stand assembly is complete.

9

Removing the Stand

Before removing the stand from the product, place the product on a flat and stable surface with the screen facing down.

1

2

Precautions for moving the product

Place the protective Styrofoam (cushion) included in the package on the floor and place the product facing down on the Styrofoam, as shown in the image. If Styrofoam is unavailable, use a thick sitting mat.

While holding the product with one hand, pull the stand neck with your other hand to in detach the stand as shown in the figure.

3

Remove the stand neck from the stand base by pulling it in the direction of the arrow as shown in the figure.

· Hold the lower corners or edges of the product when moving it.

· Do not directly apply pressure on the screen.
· Do not hold the screen when moving the product.

· Do not hold the product upside down only by the stand.

· Do not press down on the product. There is a risk of damaging the product.

10

Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause fire and damage the product. Maintain enough space around the product as shown in the diagram when installing the product. The exterior may differ depending on the product.

10 cm

10 cm

10 cm

10 cm

Adjusting the Product Tilt
The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
-2.0° (±2.0°) ~ 18.0° (±2.0°)

10 cm

· The product tilt can be adjusted.

· Hold the lower part of the product and adjust the tilt carefully.

11

Anti-theft Lock
An anti-theft lock allows you to use the product securely even in public places. The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk. 2 Put one end of the cable through the loop on the other end. 3 Insert the locking device into the anti-theft lock slot at the back of the product. 4 Lock the locking device.
An anti-theft locking device can be purchased separately. Refer to the manuals provided with your anti-theft locking device for details. Anti-theft locking devices can be purchased at electronics retailers or online.

Wall Mount Kit Specifications (VESA)
Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, please contact your nearest dealer for additional information. If you install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a detailed installation manual and all parts necessary for assembly are provided.
· Do not use screws that are longer than the standard length or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the product.
· When installing the wall mount other than the specified product, its installation may be difficult.
· For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
· Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
· Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or the consumer fails to follow the product installation instructions.
· Do not mount the product at more than a 15 degree tilt.
· Standard dimensions for wall mount kits are shown in the table below.

Wall mount bracket Product

C

Model name

VESA screw hole specs C (A * B) in millimetres

Standard Screw Quantity

S27AG55 / S32AG55 75.0 x 75.0

6.8 ~ 10.0 mm

M4

4

Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.

12

Control Panel
The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Function Key Guide

Power LED
JOG Button DOWN(FRONT)

LEFT
PRESS(ENTER) UP(REAR)

RIGHT

Return

Parts

JOG Button

Power LED

Function Key Guide
Source Menu

Description
Multi directional button that helps navigate.
This LED is power status indicator. You can select the power LED operation to be enabled or disabled on the
menu screen. ( System Power LED On)
To use the Function Key Guide, press the JOG button when the screen is turned on. When the product not displays the OSD menu, the JOG Button could be
used as below. Up : Change the settings for Brightness, Contrast, and Sharpness. Down : Change the Volume setting. Left or Right : Change the Source setting. PRESS(ENTER): The selected item will be applied.
Changes the input source. A message will appear on the top left corner of the screen if the input source has been changed.
Displays the main on-screen menu.

Eye Saver Mode Enables the Eye Saver Mode.

Power Off

Turns off the product.

Return

Exits from the menu page.

13

Chapter 03
Connecting and Using a Source Device

Read below before connecting the product.
1 Before connecting the product, check the shapes of both ports of the supplied signal cables and the
shapes and locations of the ports on the product and external device.
2 Before connecting the product, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3 After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
4 After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly. Connecting parts may differ in different products. Provided ports may vary depending on the product.

Ports
The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.

HDMI IN

DP IN

SERVICE

DC 19V

Port
HDMI IN DP IN SERVICE DC 19V

Description Connect to an audio output device such as headphones or earphones. Connects to a source device using an HDMI cable or HDMI-DVI cable. Connects to a PC using a DP cable. Use a USB memory to perform software upgrade. Connects to the AC/DC adapter.

14

Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable

Connection Using an DP Cable
DP IN

HDMI IN
It is recommended to use the HDMI cable provided as components. If not provided, be sure to use authorised cable for HDMI cable connections. If you use a unauthorised HDMI cable, the image quality may be degrade.
Connection Using an HDMI-DVI Cable

It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 m or below.
Use a VESA certified DP 1.2 cable or higher and its gender.
Connecting to headphones or earphones

HDMI IN

Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable. The headphones or earphones jack supports only the 3 conductor tip- ring-sleeve (TRS) type.

The audio function is not supported if the source device is connected using the HDMI-DVI cable. The optimum resolution may not be available with an HDMI- DVI cable.

15

Connecting the Power

2 SERVICE

DC 19V

Tidying Up the Connected Cables

1

2

1 Connect the power cable to the AC/DC adapter. Then, connect the AC/DC adapter to the DC 19V port
on the back of the product.
Rated power consumption for adapters differs depending on the model. Use an adapter that meets the power consumption specification of the model.
2 Next, connect the power cable to the power outlet.
3 Press the JOG button at the bottom of the product to turn it on.
The input voltage is switched automatically.

Connect the corresponding cables.

Put both cables in the cable holder on the stand (HOLDER-STAND CABLE) to organise the cables, as shown in the figure. Assembly is complete.

16

Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. Select a language on information message and change the resolution on your PC to the optimum setting. If the optimum resolution is not selected, the message will appear up to three times for a specified time even
when the product is turned off and on again. If you want to set the optimum resolution for your computer, please refer to (Q&A) “How can I change the
resolution?” You can adjust the refresh rate according to the screen resolution by selecting Game Refresh Rate in the
OSD menu. To enable the maximum refresh rate, set FreeSync to On or set Refresh Rate to 165 Hz.
List of graphic cards supporting HDR10
HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10. · NVIDIA GeForce 1000 series or higher · AMD RadeonTM RX 400 series or higher · Intel UHD Graphics 600 series or higher Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are
recommended.

17

Chapter 04
Menu
Function Key Guide

The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

Game

2nd

3rd

Refresh Rate

Black Equalizer

Description
Change the screen refresh rate. A higher refresh rate can reduce eye strain.
· DisplayPort: 60 Hz / 120 Hz / 165 Hz HDMI: 60 Hz / 120 Hz / 144 Hz
This menu is not available when FreeSync is set. Changing the Refresh Rate may cause screen flickering, depending on the PC’s graphics card. The function is available in a PC equipped with the graphics card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen may have malfunction.
If the Refresh Rate function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve the issue by changing the resolution of the PC screen to the recommended resolution.
Adjust the brightness of the dark areas.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find enemies when playing a game. To find enemies more easily during a game, use a lower value.
As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases. This menu is not available when Eye Saver Mode is enabled. This menu is not available when Picture Mode is set to Cinema mode. This menu is not available when Dynamic Contrast is enabled. The Black Equalizer feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.

18

2nd

3rd

Response Time

FreeSync Low Input Lag Virtual Aim Point Screen Size

Description

Accelerate the panel response rate to make video appear more vivid and natural. It is best to set Response Time to Standard or Faster when you are not viewing a movie or game. This menu is not available when FreeSync is set. When Picture Mode is set to Dynamic or Eye Saver Mode is set to On, the Fastest (MBR) menu is deactivated. The Fastest (MBR) menu is only available when Refresh Rate is set to 165Hz (DP) / 144Hz (HDMI).
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. FreeSync can be operated when you use AMD’s graphic card with supporting FreeSync solution.
For more information, see FreeSync (for AMD graphics card) page.

Minimise input lag for fast reactions by reducing the video processing time. This menu is not available when FreeSync is enabled. This menu is not available when Refresh Rate is set to 120Hz / 144Hz / 165Hz. If the refresh rate of the PC is different from the setting for Refresh Rate on the product, the function may not be supported.
· Off: Virtual Aim Point is not available while Off is selected.

·

/ / / / / : Select the preferred aim point style.

· Reset Position: Restore the aim point position to the default.

Select the best screen size and ratio. This menu is not available when FreeSync is enabled.

In PC mode

· Auto: Display the picture according to the aspect ratio of the input source.

· Wide: Display the picture in full screen regardless of the aspect ratio of the input source.

· 17″ (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed.

· 19″ (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

· 19″ Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed.

· 21.5″ Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed.

· 22″ Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed.

· 23″ Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.

19

2nd

3rd

Screen Size

Description In AV mode · 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. · 16:9: Display the picture with an aspect ratio of 16:9. · Screen Fit: Display the picture with the original aspect ratio without cutting off. · 17″ (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be displayed. · 19″ (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed. · 19″ Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will not be displayed. · 21.5″ Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect ratio will not be displayed. · 22″ Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect ratio will not be displayed. · 23″ Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect ratio will not be displayed.
The function may not be supported depending on the ports provided with the product. Changing the Screen Size is available when the following conditions are satisfied.
The input source is 480p, 576p, 720p, or1080p and product can display normally (Not every model can support all of these signals.). This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV. This option is available when FreeSync is set to Off.

20

Picture

2nd

3rd

Picture Mode

Description This menu provides an optimum picture quality suitable for the environment where the product will be used.
This menu is not available when Eye Saver Mode is enabled. Picture Mode is disabled when the input is an HDR signal. In PC mode · Custom: Customise the screen settings. · FPS: Increase the brightness of darker areas of the FPS (First-Person Shooter) game screen. This mode increases visibility of your enemies
during a FPS (First-Person Shooter) game.
· RTS: Increase the colour temperature and contrast ratio to improve visibility of the RTS (Real-Time Strategy) screen and minimap. · RPG: This mode is optimised for 3D graphics and instant messaging on the RPG (Role Playing Game) game screen. · AOS: Increase the contrast ratio to obtain a picture quality optimised for the AOS (Aeon Of Strife) game screen. · Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content. · Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment. In AV mode When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has four picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls your personalised picture settings. · Dynamic: Select this mode to view a sharper image than in Standard mode. · Standard: Select this mode when the surroundings are bright. · Movie: Select this mode when the surroundings are dark. This will save power and reduce eye fatigue. · Custom: Select this mode when you want to adjust the image according to your preferences. The Picture Mode feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz.

21

2nd

3rd

Brightness

Contrast

Sharpness

Color

Description
You can adjust the general brightness of the picture. (Range: 0~100) A higher value will make the picture appear brighter. This menu is not available when Eye Saver Mode is enabled.
Adjust the contrast between the objects and background. (Range: 0~100) A higher value will increase the contrast to make the object appear clearer. This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Make the outline of objects more clear or blurry. (Range: 0~100) A higher value will make the outline of objects clearer. This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Adjust the tint of the screen. · Color Tone: Select a colour tone that best suits your viewing needs.
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV (720P @ 60Hz and 1080P @ 60Hz), Color Tone has four colour temperature settings (Cool, Normal, Warm and Custom).
· Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
· Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
· Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
· Gamma: Adjust the middle level of luminance. This menu is not available when Eye Saver Mode is enabled. This menu is not available when Picture Mode is set to Cinema mode. This menu is not available when Dynamic Contrast is enabled.

22

2nd

3rd

Black Level

Eye Saver Mode Screen Adjustment

Description
If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/colour degradation, black level, etc.) may occur, depending on the connected source device. In such case, Black Level can be used to adjust the image quality. · Normal: Select this mode when there is no contrast ratio degradation.
· Low: Select this mode to reduce the black level and increase the white level when there is a contrast ratio degradation. This function is only available in HDMI mode. Black Level may not be compatible with some source devices. The Black Level feature is only activated at a certain AV resolution, such as 720P @ 60Hz and 1080P @ 60Hz. Adjust the Black Level because the image quality may differ depending on the external device.
Set to an optimum picture quality suitable for eye relaxation. TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode is ‘On’, the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation. At the same time, the blue light level is lower than in the default settings, and it was tested by TÜV Rheinland and certified as it met the requirements of TÜV Rheinland “Low Blue Light Content” standards.
· H-Position: Move the screen to the left or right.
· V-Position: Move the screen up or down. This option is only available when PC/AV Mode is set to AV. This menu is only available when Screen Size is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the product can display normally, select Screen Fit to adjust horizontal position and vertical position in 0-6 levels.

23

OnScreen Display

2nd

3rd

Language

Display Time

System

2nd

3rd

 Volume

Dynamic Brightness

Description Set the menu language.
A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. The OSD menu will automatically disappear if the menu is not used for a specified period of time. Display Time is a function to specify the time which you want the OSD menu to disappear.
Description Adjust the Volume controlling the JOG button LEFT/RIGHT.
To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus down. To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
Automatically adjust the Brightness to provide the best possible screen contrast under the current conditions. This menu is not available when Eye Saver Mode is enabled. If the Brightness is set too low, the operation may not work properly.

24

2nd Off Timer Plus

3rd Off Timer

PC/AV Mode

Eco Timer

DisplayPort Ver.

Description

· Off Timer: Turn on Off Timer mode.

· Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically power off after the specified number of hours.
This option is only available when Off Timer is set to On.
For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the product powers on. This is done in accordance with power supply regulations. If you do not want the timer to activate, go to System Off Timer Plus and set Off Timer to Off.

· Eco Timer: Turn on Eco Timer mode.

· Eco Off After: The Eco Off After can be set between 10 and 180 minutes. The product will automatically power off after the specified time has elapsed.
This option is only available when Eco Timer is set to On.

Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie. Products with a display area of 16:9 or16:10 are only supported. If the product is in HDMI, DisplayPort mode and the screen says Check the cable connection and the settings of the source device. press the JOG button to
display the Function Key Guide screen and then select System PC/AV Mode HDMI, DisplayPort PC or AV.

Select your Displayport.

Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications.

If the product (in DisplayPort mode) is displaying the message Check the cable connection and the settings of the source device. press the JOG button to

display the Function Key Guide screen and then select System DisplayPort Ver. 1.1, 1.2 or 1.4. If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual maximum output refreshing rate of the graphics

cards cannot achieve the level of 120Hz / 144Hz / 165Hz.

If the PC has entered BIOS mode and the BIOS screen does not appear, go to the following path and then select the mode. 1.1, 1.2 or 1.4.

System DisplayPort Ver.

25

2nd

3rd

Input Port Ver.

Auto Source Switch Key Repeat Time Power LED On

Description
Select an HDMI version. The supportable device and resolution may differ depending on its version. When the version is changed, the screen may blink. If you set the HDMI Mode to 1.4, some high resolutions may not be supported because of bandwidth limitation of the HDMI 1.4 protocol. When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the device. Set HDMI Mode to 1.4 if the monitor is connected to an HDMI device and the monitor does not display the screen properly, displays a blank screen, or does
not play sound at all.
By activating, a new connected source is displayed automatically. This function may not be supported depending on the model or geographical area.
Control the response rate of a button when the button is pressed. Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected, a command responds only once when a button is pressed.
Configure the settings to enable or disable the power LED located at the lower part of the product. · Working: The power LED is on when the product is turned on.
· Stand-by: The power LED is on when the product is turned off.

26

Support

2nd

3rd

Self Diagnosis

Software Update

Information Reset All

Description
Perform this test when you experience a problem with your monitor’s picture. Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing.
Update software using an update file on a USB device.
1 Save the update file (in .bin format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device.
2 Connect the USB device to the SERVICE port on the monitor.
Select Support Software Update.
3 Follow the instructions on the screen to proceed with update.
4 Your product will turn itself off and on again automatically after completing update, and then turn off your product.
5 Remove the power cord from the power outlet and then reconnect the cord after turning off.
To perform software update by using a USB memory, first format the USB memory to FAT32. When performing update, make sure that only one BIN file (.bin) is saved in the root directory. If the No update files found on your USB device. Please check your USB device and try again. message is displayed, this is probably due to the following
reasons. A USB memory is not connected to the SERVICE port. The files in the connected USB memory are not compatible formats. There are no valid update files found in the connected USB memory. (There are no update files saved in the memory or the file names are incorrect.) Do not turn off the product until the update is complete. And prevent the updating from any interruption as far as possible. In general, the product returns to the previous version if an update is interrupted. It is not a monitor-related problem because the screen may blink in green during USB update with a DVI-HDMI converter connected. The software update is performed normally. Accordingly, wait until the update is complete.
View the current software information. Refer to the actual monitor screen.
Return all the settings for the product to the default factory settings.

27

Chapter 05
Installing the Software

Easy Setting Box

Driver Installation

Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website (http://www. samsung.com). The software may not work properly if you do not restart the PC after the installation. The Easy Setting Box icon may not appear depending on the PC system and the product specifications. If the shortcut icon does not appear, press the F5 key.

To install the latest version of the product driver, download it from the Samsung website (http://www. samsung.com). You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the Networking Environment.

System Requirements

OS · Windows 7 32Bit/64Bit · Windows 8 32Bit/64Bit · Windows 8.1 32Bit/64Bit · Windows 10 32Bit/64Bit

Hardware · At least 32MB of memory · At least 60MB of free space on the hard disk drive

28

Chapter 06
Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Centre
Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum Mode message may appear for a short time or the screen may not be displayed properly. The displayed resolution may vary, depending on the PC system settings and cables.

Check the following.
Caution
When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external components or internal circuit of the product. This is NOT a product failure and does not affect the life of the product.
Installation issue (PC mode)
The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the screen size in the HDMI or DVI settings for the graphics card. If the graphics card settings menu does not have an option to adjust the screen size, update the graphics card driver to the latest version. (Please contact the graphics card or PC manufacturer for further details about how to adjust the screen settings.)

29

Screen issue
The power LED is off. The screen will not switch on. Check that the power cable is connected properly. If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working properly. The message Check the cable connection and the settings of the source device. appears. Check that the cable is properly connected to the product. If the monitor is in HDMI or DisplayPort mode, press the JOG button to display the Function Key Guide screen and select the System PC/AV Mode HDMI, DisplayPort PC or AV. Not Optimum Mode is displayed. This message appears when the signal from the graphics card exceeds the maximum resolution or frequency for the product. Change the maximum resolution and frequency to suit the product performance, referring to Standard Signal Mode Table (P.34). The images on the screen look distorted. Check the cable connection to the product. The screen is not clear. The screen is blurry. Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode Table (P.34) in this manual and the Information menu on the product. The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. Screen colour is inconsistent. Change the Color settings. The colours on the screen have a shadow and are distorted. Change the Color settings. White does not really look white. Change the Color settings.

There is no image on the screen and the power LED blinks every 0.5 to 1 second. The product is operating in power-saving mode. Press any key on the keyboard or move the mouse to return to normal operating mode. Text is blurry. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel Fonts Adjust ClearType text and change Turn on ClearType. Video playback is choppy. Playback of high-definition large video files can be choppy. This may be because the video player is not optimised for the PC resource. Try playing the file on another video player.
Sound issue
There is no sound. Re-check the condition of the connected audio cable and/or adjust the volume. Check the volume. Check whether audio is set to mute. The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software programme. Video is available but there is no sound. Sound cannot be heard if an HDMI-DVI cable is used to connect the input device. Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced.
30

Q & A
Refer to the user manual for your PC or graphics card for further instructions on adjustment. The path to the settings depends on the installed OS. How can I change the frequency? Set the frequency on your graphics card.
· Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Screen Refresh Rate under Monitor settings. · Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Screen Resolution Advanced settings Monitor, and adjust Refresh rate under Monitor settings. · Windows 10: Go to Settings System Display Advanced display settings Display adapter properties Monitor, and adjust Screen refresh rate under Monitor settings. How can I change the resolution? · Windows 7: Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution. · Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution, and adjust the resolution. · Windows 10: Go to Settings System Display Advanced display settings, and adjust the resolution. How do I set power-saving mode? · Windows 7: Go to Control Panel Appearance and Personalization Personalization Screen Saver Settings Power options or BIOS SETUP on the PC. · Windows 8(Windows 8.1): Go to Settings Control Panel Appearance and Personalization Personalize Screen Saver Settings Power options or BIOS SETUP on the PC. · Windows 10: Go to Settings Personalization Lock screen Screen timeout settings Power & sleep or BIOS SETUP on the PC.
31

Chapter 07
Specifications

General
Model Name Size Display area Pixel Pitch Maximum Pixel Clock Power Supply
Signal connectors Environmental conditions

S27AG55*

S32AG55*

27 Class (26.9 Inches / 68.4 cm)

32 Class (31.5 Inches / 80.0 cm)

596.7 mm (H) x 335.6 mm (V)

697.3 mm (H) x 392.2 mm (V)

0.2331 mm (H) x 0.2331 mm (V)

0.2724 mm (H) x 0.2724 mm (V)

640 MHz

640 MHz

AC100-240V~ 50/60Hz

Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.

HDMI, DisplayPort

Operating Temperature: 10 °C ­ 40 °C (50 °F ­ 104 °F) Humidity: 10 % ­ 80 %, non-condensing

Storage Temperature: -20 °C ­ 45 °C (-4 °F ­ 113 °F)

Humidity: 5 % ­ 95 %, non-condensing

32

· Plug-and-Play This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes place automatically. However, you can customise the installation settings if desired.
· Panel Dots (Pixels) Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
· The above specifications are subject to change without notice to improve quality. · For detailed device specifications, visit the Samsung website. · (Europe only)
To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/** where ** is the product’s EPREL registration number. You can find the registration number on the rating label of your product. · (Türkiye only) To access the energy labelling information of the model: (1) Go to https://www.samsung.com/global/ecodesign_energy (2) Get the model identifier from the energy label of the product and type it in the search box (3) Energy labelling information can be found
33

Standard Signal Mode Table

Model Name Synchronization (PANEL Spec) Resolution

Vertical Frequency Optimum resolution Maximum resolution

S27AG55 / S32AG55 48 – 165 Hz 2560 x 1440 @ 144 Hz (HDMI) 2560 x 1440 @ 165 Hz (DisplayPort)

If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

Resolution
IBM, 720 x 400 MAC, 640 x 480 MAC, 832 x 624 MAC, 1152 x 870 VESA, 640 x 480 VESA, 640 x 480 VESA, 640 x 480 VESA, 800 x 600 VESA, 800 x 600 VESA, 800 x 600 VESA, 800 x 600 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1024 x 768 VESA, 1152 x 864 VESA, 1280 x 720 VESA, 1280 x 800

Horizontal Frequency (kHz) 31.469 35.000 49.726 68.681 31.469 37.861 37.500 35.156 37.879 48.077 46.875 48.363 56.476 60.023 67.500 45.000 49.702

Vertical Frequency (Hz) 70.087 66.667 74.551 75.062 59.940 72.809 75.000 56.250 60.317 72.188 75.000
60.004 70.069 75.029 75.000 60.000 59.810

Pixel Clock (MHz) 28.322 30.240 57.284 100.000 25.175 31.500 31.500 36.000 40.000 50.000 49.500 65.000 75.000 78.750 108.000 74.250 83.500

Sync Polarity (H/V) -/+ -/-/-/-/-/-/+/+ +/+ +/+ +/+ -/-/+/+ +/+ +/+ -/+

Port

HDMI IN O

DP IN O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

34

Resolution

Horizontal Frequency (kHz)

Vertical Frequency (Hz)

Pixel Clock (MHz)

Sync Polarity (H/V)

Port

HDMI IN

DP IN

VESA, 1280 x 1024

63.981

60.020

108.000

+/+

O

O

VESA, 1280 x 1024

79.976

75.025

135.000

+/+

O

O

VESA, 1440 x 900

55.935

59.887

106.500

-/+

O

O

VESA, 1600 x 900

60.000

60.000

108.000

+/+

O

O

VESA, 1680 x 1050

65.290

59.954

146.250

-/+

O

O

VESA, 1920 x 1080

67.500

60.000

148.500

+/+

O

O

VESA, 2560 x 1440

88.787

59.951

241.500

+/-

O

O

VESA, 2560 x 1440

182.992

119.998

497.750

+/-

O

O

VESA, 2560 x 1440

222.192

144.000

586.586

+/-

O

–

Unique Custom Timing, 2560 x 1440

213.265

144.000

580.080

+/-

O

–

Unique Custom Timing, 2560 x 1440

241.483

164.835

639.930

+/-

–

O

Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.

Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called “vertical frequency” or “refresh rate” and is indicated in Hz.

This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.

35

Chapter 08
Appendix

Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc. · If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product. · If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.) · If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time. · If a product is reinstalled to move to a different spot or to move to a different house. · If the customer requests instructions on how to use another company’s product. · If customer requests instructions on how to use the network or another company’s programme. · If customer requests software installation and setup for the product. · If a service technician removes/cleans dusts or foreign materials inside of the product. · If customer requests an installation additionally after purchasing a product through home- shopping
or online.

A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair If a product damage is caused by; · External impact or drop. · Use of supplies or separately sold product unspecified by Samsung. · Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd. · Remodeling or repairing the product by customer. · Using it with incorrect voltage or non-authorised electrical connections. · Not following the “cautions” in User Manual.
Others
· If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc) · If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.) If customer requests a service in case the product has no defect, service fee may be charged. So please read
User Manual first.

36

FreeSync (for AMD graphics card)
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency. This feature will eliminate screen tearing and lag during game play. Improve your gaming experience. The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and compatibility with the AMD graphics card. · Off: Disable FreeSync.
· On: Turn on the AMD graphics cards’ FreeSync function. You may experience intermittent flickers when playing some games.
Apply the optimum resolution when using FreeSync. The refresh rate setting method please refer to Q & A How can I change the frequency? The FreeSync function is only enabled in HDMI or DisplayPort mode.
Use the HDMI/DP cable provided by the manufacturer when using FreeSync. If the FreeSync function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution. If the DisplayPort Ver. is set to 1.1, the FreeSync mode is disabled. If you use the FreeSync function while playing a game, the following symptoms may occur: · The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the current FreeSync mode to Off, or visit the AMD website to check your graphics driver’s version and update it with the latest one.
· While you are using the FreeSync function, the screen may flicker due to variation of the output frequency from the graphics card.
· The response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate.
· The sound quality of the monitor may be degraded.

If you encounter any issues when using the function, contact the Samsung Service Centre. If you change the screen resolution while the function is On, the screen may intermittently blank out due to
the graphic card. Set FreeSync to Off and change the resolution. The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction.

The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for supported graphics cards:
Make sure to install the latest official graphics drivers from AMD that support FreeSync. For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website. Select FreeSync Off if you are using a graphics card from a different manufacturer. When applying the FreeSync function via the HDMI cable, it may fail to work due to the bandwidth limitation
of certain AMD graphics card.

· RadeonTM RX Vega series

· RadeonTM Pro Duo (2016 edition)

· RadeonTM RX 500 series

· RadeonTM R9 Nano series

· RadeonTM RX 400 series

· RadeonTM R9 Fury series

· RadeonTM R9/R7 300 series (excluding R9 370/ · RadeonTM R9/R7 200 series (excluding R9 270/

X, R7 370/X, R7 265)

X, R9 280/X)

37

WEEE
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

38

References

• Samsung 대한민국 | 모바일 | TV | 가전 | IT
• SAMSUNG

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