CTOUCH Riva R2 Interactive Touchscreen User Manual

INSTALLATION / USER MANUAL
CTOUCH Riva R2

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IMPORTANT INFORMATION

If the unit is not positioned in a stable location, it can be potentially hazardous due to falling.
Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Only use furniture that can safely support the unit.
• Ensure the CTOUCH interactive display is not hanging over the edge of the supporting furniture.
• Do not place the CTOUCH interactive display on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the CTOUCH interactive display to a suitable support.
• Do not place cloth or other materials between the CTOUCH interactive display and supporting furniture.
• Do not let children climb on furniture to reach the CTOUCH interactive display or its controls.
• Do not use immediately after moving from a low temperature to high temperature environment, as this causes condensation, which may result in fire, electric shock, or other hazards.
• To avoid possible condensation it is recommended to not use the device within 24 hours after its arrival, to avoid possible condensation.

Warning!
To prevent the spread of fire, keep candles or other open flames away from the CTOUCH interactive display all the times.

IMPORTANT SAFETY PRECAUTIONS

This symbol indicates dangerous voltage may pose a risk of electric shock for your CTOUCH interactive display. This label is located on the back of your CTOUCH interactive display.
This symbol indicates that important operating and maintenance instructions are contained in the literature accompanying your CTOUCH interactive display.

Electricity may cause personal injuries and property damage if handled improperly. The CTOUCH interactive display has been engineered and manufactured with the highest priority on safety. But IMPROPER USE CAN RESULT IN  POTENTIAL ELECTRIC SHOCK OR FIRE HAZARD. In order to prevent potential danger, please observe the following instructions when installing, operating and cleaning the product. To ensure your safety and prolong the service life of  your CTOUCH interactive display, please read the following precautions carefully before using the product.

1. Read these instructions – All operating instructions must be read and understood before the product is used.

2. Keep these instructions – These safety and operating instructions must be kept in a safe place for future reference.

3. Note all warnings – All warnings on the product and in the instruction manual must be observed closely.

4. Follow all instructions – All operating instructions must be followed.

5. Attachments – Only use attachments/accessories specified by the manufacturer. Do not use attachments which are not recommended by the manufacturer. Use of improper attachments can result in accidents.

6. Power source – This product is intended to be supplied with a listed power supply indicated on the marking label. If you are not sure of the type of power supply at your location, consult your product dealer or local power company.  For added protection for this product during a lightning storm, or when it is left unattended and unused for a long period of time, unplug it from the wall outlet and disconnect the cable system.

7. Power cord protection – Protect the power cord from being walked on or pinched particularly at plugs, wall outlet, and the point where they exit from the device.
   NOTE: Where the mains plug or an appliance coupler is used as the disconnected device, the disconnected device shall remain readily operable.

8. Overloading – Do not overload wall outlets, extension cords, or convenience receptacles on other equipment as this can result in a risk of fire or electric shock.

9. Entering of objects and liquids – Never insert an object into the product through vents or openings. High voltages are present in the product and inserting an object can cause electric shock and/or short circuit internal parts. For the  same reason, do not spill water or liquid on the product.

10. Servicing – Refer all servicing to qualified service personnel. Servicing is required when the device has been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled, objects have fallen into the  device, the device has been exposed to rain or moisture, does not operate normally or has been dropped.

11. Damage requiring service – If any of the following conditions occurs, unplug the power cord from the AC outlet and request a qualified service technician to perform repairs.
    a. When the power cord or plug is damaged.
    b. When liquid is spilled on the product or when objects have fallen into the product.
    c. When the product has been exposed to rain or water.
    d. When the product does not operate properly as described in the operating instructions.
    Do not touch the controls other than those described in the operating instructions. Improper adjustment of controls not described in the instructions can cause damage, which often requires extensive adjustment work by a qualified  technician.
    e. If the product has been dropped or the cabinet has been damaged in any way.
    f. When the product displays an abnormal condition or exhibits a distinct change in performance. Any noticeable abnormality in the product indicates that the product needs servicing.

12. Replacement parts – In case the product needs replacement parts, make sure that the service person uses replacement parts specified by the manufacturer, or those with the same characteristics and performance as the original parts.  Use of unauthorized parts can result in fire, electric shock and/or other danger.

13. Safety checks – Upon completion of service or repair work, request the service technician to perform safety checks to ensure that the product is in proper operating condition.

14. Wall or ceiling mounting – When mounting the device on a wall or ceiling, be sure to install the product according to the method recommended by the manufacturer. This is a safety issue.

15. Stand – Use only with the trolley stand or wall mount specified by the manufacturer, or sold with the device. Do not place the product on an unstable trolley stand or wall mount. Placing the product on an unstable base can cause the  product to fall, resulting in possible serious injuries as well as damage to the device. When mounting the product on a wall, be sure to follow the manufacturer’s instructions. Use only the mounting hardware recommended by the  manufacturer.
    Make sure you use all 4 bolts when placing a CTOUCH display on the Wallom2 lifts.

16. Careful move – When a trolley is used, be cautious when moving the trolley/device combination to avoid injury from the device tipping over. Sudden stops, excessive force and uneven floor surfaces can cause the product to fall from  the trolley.
    Careful move and be careful please, point of strength should not in display screen. Never attempt to move the CTOUCH interactive display unless the AC power cord has been disconnected.

17. Do not use this device near water – for example near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement or near a swimming pool. The device should not be exposed to dripping or splashing liquids and that no objects  filled with liquids, such as vases, shall be placed on the device.Do not use immediately after moving from a low temperature to high temperature environment, as this causes condensation, which may result in fire, electric shock, or  other hazards.

18. Clean only with damp cloth – Unplug the device from the power before cleaning. Do not use liquid cleaners or aerosol cleaners.
    Use a soft cloth for cleaning. Please contact your dealer for our cleaning material or look at support.ctouch.eu for our cleaning recommendations.

19. Ventilation – Do not block any ventilation openings. Install the CTOUCH interactive display in accordance with the manufacturer instructions. The vents and other openings in the cabinet are designed for ventilation. Do not cover or  block these vents and openings since insufficient ventilation can cause overheating and/or shorten the life of the product. This product is not designed for built-in installation; therefore do not place the product in an enclosed space  such as a bookcase or rack, unless proper ventilation is provided or the manufacturer’s instructions are followed.
    It should have interspace around the product and the wider it has the heat dissipation is better. Suggest up>10cm, around>10cm and back >2.5cm.

20. Heat sources – Do not install near any heat sources such as radiators, heat registers, stoves, or other device (including amplifiers) that produce heat.

21. Panel protection – The display panel used in this product is made of glass. Therefore, it can break when the product is dropped or impacted upon by other objects. Be careful not to be injured by broken glass pieces in case the display  panel breaks.
    Do not use hard or sharp object to take place of special pen when write in the screen.
    Wipe the screen from one side to the other carefully till it looks completely clean.
    Do not flailing in all directions.

22. Pixel defect – The display panel is a very high technology product, giving you fine detailed pictures. Occasionally, a few non-active pixels may appear on the screen as a fixed point of blue, green or red. Please note that this does not  affect the performance of your product.

23. Placement of the display – Do not use the display in Portrait mode nor horizontally, due to heating household. If done anyway, the warranty will void.
    Warning! For continued safety, device with class I construction shall be connected to a mains socket outlet with a protective earthing connection.

ABOUT LOCATION / ENVIRONMENT

• When the unit is used in rooms (locations) with low temperature, the picture may leave trails or appear slightly delayed. This is not a malfunction. The unit will recover when the temperature returns to normal.
• Do not leave the unit in a hot or cold location. Also, do not leave the unit in a location exposed to direct sunlight to near a heater or in high humidity, as this may cause the cabinet to deform and the screen to malfunction and affect  the CTOUCH interactive display’s performance.
• Environment condition:
  – Operating temperature: 5°C – 35°C
  – Operating humidity: 20% – 80% (no moisture condensation)
  – Storage temperature: -15°C – 45°C
  – Storage humidity: 10% – 80%
  – Atmospheric pressure: 86 kPa ~106 kPa

ABOUT AFTER-IMAGE
The extended use of fixed image program material can cause a permanent after- image on the screen. This background image is viewable on normal programs in the form of a stationary fixed image. This type of irreversible screen deterioration can be limited by observing the following steps:
A. Reduce the brightness/contrast setting to a minimum viewing level.
B. Do not display the fixed image for extended periods of time.
C. Turn the power off when the display is not in actual use.

Important Information Regarding Use of Video Games, Computers, Captions or Other Fixed Image Displays.

• Do not allow a still picture to be displayed for an extended period of time, as this can cause a permanent after-image to remain on the screen. Examples of still pictures include logos, video games, computer images, teletext and  images displayed in 4:3 mode.

Cautions!

• The permanent after-image on the screen resulting from fixed image use is not an operating defect and as such is not covered by the warranty.
• This product is not designed to display fixed images for extended periods of time.

Cleaning and Maintenance
To clean this unit, wipe with a soft, dry cloth. Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent Solution, squeeze the excess moisture from the cloth, then wipe  the cabinet with the cloth.

• Use a clean cloth to dry the cabinet.
• Use eyeglass cleaner to remove stubborn dirt from the screen.
• Never use alcohol, paint thinner or benzine to clean this device.

Carrying or Moving the CTOUCH interactive display

• When you move the CTOUCH interactive display, hold the frame of the CTOUCH interactive display .
• Be aware of the danger or harm which may be caused by carrying or moving the CTOUCH interactive display, as the bezel is very thin.
• When transporting, do not subject the unit to shocks or vibration, or excessive force.

Environmental Protection
The CTOUCH display should not be disposed of with household waste. Please recycle where facilities exist. Or contact CTOUCH to return your CTOUCH display free of charge.

STANDARD ACCESSORIES

Unpacking
The following items are included in your product box.

Note: the illustrations may differ slightly from the items shipped with your products.

VESA MOUNT INSTALLATION

1. Contact a professional for assistance when mounting the CTOUCH interactive display.
   CTOUCH is not responsible for any damage to the product or injury to yourself, if you mount the CTOUCH interactive display on your own.

2. Do not mount the CTOUCH interactive display while the CTOUCH interactive display is turned on.
   It may cause personal injury due to electric shock.

3. Use standard M8 x 25 mm screws (4 pieces) to mount the CTOUCH interactive display.

Warning!

• Always be sure to ask a qualifi ed technician to carry out set up. Incorrect fi tting may cause equipment to fall, resulting in injury and product damage. Any damage resulting from not having a professional installer mount your unit  will void your warranty.
• When any optional accessories or brackets are used, always ensure that the instructions provided are followed fully.
• Do not mount the unit directly below ceiling lights (such as spotlights or halogen lights) which typically give off high heat.
• Take care when fi xing wall brackets to the wall. Wall mounted equipment shall not be grounded by metal within the wall. Always ensure that there are no electrical cables or pipes in the wall before hanging bracket.

CONTROL PANEL

power.
Note : for safety reasons do not cover the power switch.
3| AC IN| Plug the AC cord into this jack and into a power outlet.
4| Fuse| 12A 250V
5| Human Presence Detection| Built-in Human Presence Detection
6| Microphone| Voice input
7| CTOUCH Button| Power LED| Red: In standby mode. White: In power on mode.
Remote control sensor| Aim the remote control towards this spot on the CTOUCH interactive display.
Power| Press the button for about 2 seconds to turn the CTOUCH interactive display on or off.
| | Navigation Bar control| Press the button once to call up the Navigation Bar.
8| OPS module slot| Insert an OPS module (Optional).
9| Fingerprint scanner port| Insert the CTOUCH fingerprint scanner (optional).
Note : this port is dedicated to the fingerprint scanner, normal USB device will not work.
10| NFC reader port| Insert the CTOUCH NFC reader (optional).
Note : this port is dedicated to the NFC reader, normal USB device will not work.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

CONNECTION PANEL

USB-C cable to this port to output the image and sound of the CTOUCH interactive display.
2| USB 3.0| Connect a USB device to this port for OPS or Android.
3| USB-C 1/2| 1  – Side: Power Delivery 100W – 5V DC 3A, 9V DC 3A, 15V DC 3A, 20V DC 5A
2   – Bottom: Power Delivery 15W – 5V DC 3A
Connect an external device with an USB-C cable to this port.
Note : the display supports USB 3.2 Gen 1×1. This supports built-in Touch Out.
4| Display Port (DP) in| Connect an external device with a DP cable to this port.
5| HDMI1/2/3 in| Connect an external device with a HDMI cable to this port. HDMI 1 & 3 are on one side, and 2 on the other side of the screen (connection bay).
6| Touch out 1/2/3| Connect an external device to support touch control of the external device on the display.
Note : Windows is Plug & Play, for Apple gestures a driver is needed.
Note : Touch out 1 connects to HDMI 1, Touch out 2 connects to HDMI 2 & Touch out 3 connects to DMI  3, DP & VGA.
7| Wi-Fi and Bluetooth antennas| Tighten the Wi-Fi and Bluetooth antennas in clockwise direction.
8| USB 2.0| Connect a USB device to this port for Android.
9| PC in| Connect an external device with a VGA cable and Mini Jack to this port.
10| S/PDIF output| Connect a digital sound system to this SPDIF jack.
11| Headphone out| Connect a headphone to this jack.
12| LAN 1/2| Connect the external network or router with an LAN cable to this port. 1x bottom and 1x side.
13| RS-232C| Connect a DB-9 cable to this port for remote control, service and other uses.
14| Analogue Audio in| Connect an external analogue audio device with a Mini Jack cable to this jack.

CONNECTIONS

CAUTIONS BEFORE CONNECTING

• Please make sure the CTOUCH display is turned off then connecting an external device.

• Check the plugs at the ends of the cables to make sure that they are the correct type before plugging them into the jacks of the CTOUCH interactive display.

• Make sure that all plugs are securely inserted into the jacks.
  Loose connections can result in image or color problems.

• The illustration of the external device may be different depending on your model.

• Refer to the operating manual of the external device as well.

Connect TOUCH OUT with USB cable to PC USB port.
Connect PC with VGA cable, HDMI cable or DP cable. Please choose the proper method of connection based on your device.(Only for PC, HDMI, DP signal)
Touch out 1 corresponds to the HDMI 1.
Touch out 2 corresponds to the HDMI 2.
Touch out 3 corresponds to the HDMI 3, DP & VGA.

Note: Before using headphones, adjust the device volume to avoid excessive volume, as hearing damage may result.

REMOTE CONTROL

• The function differs depending on the model you have.

BASIC OPERATIONS

TURNING THE CTOUCH INTERACTIVE DISPLAY ON OR OFF

1. Plug one side of the power cord into the AC power outlet and the other side into the wall socket.
2. Switch on the Power Switch to turn the CTOUCH interactive display on.
3. The display is in standby mode now. Wait a moment until the power indicator lights up, then press button on the remote or the CTOUCH button on the display, to turn the CTOUCH interactive display on.
4. Press button on the remote or the CTOUCH button on the display again, to turn the CTOUCH interactive display in standby mode.
5. Switch off the Power Switch to cut off the power completely.

Note: The CTOUCH interactive display needs some time to shut off correctly before it can be switched on again. By interupting this proces the next start up can take longer.
Note: When there is no active source on the CTOUCH interactive display, it will go into stand-by mode after 3 minutes.

CONNECTIONS
Make sure both the external device as well as the CTOUCH display are turned off, when connecting the external device to the CTOUCH display.
Check the plugs at the ends of the cables to make sure that they are the correct type, before plugging them into the jacks of the CTOUCH interactive display.

CONNECTING TO WIRED INTERNET
Plug the LAN-cable into the LAN-port on the bottom or side of the CTOUCH display, to connect to the internet.
FIRST TIME INSTALLATION
When turning on the CTOUCH display for the first time, the below shown installation menu pages will appear on the screen.

CONNECTING TO WIRELESS INTERNET

OTHER QUESTIONS
Press the CTOUCH home button and then press on the ‘I”-icon to open the onboard manual.
Or visit support.ctouch.eu.

OTA UPDATE

When you connect your display to the internet, a notification will appear when a new firmware update is available.

|
---|---
Select the option you like.
Yes = See next photo.
No = The notification will not appear again until the next firmware update.
Later = The next time you turn on the display the notification will appear again.| Press on ‘Update’ to download the firmware update. After the download is  complete, the installation will start automatically. This will take about 10  minutes.

OPERATING THE NAVIGATION MENU

Press the CTOUCH button, slide up from the bottom of the screen with two fingers or long press on the screen with five fingers to call up the Float Bar.

OPERATING THE QUICK LAUNCHER

PRE- INSTALLED APPS

| Aqua Mail:   A mail client for using your email account on the display.
---|---
| Firefox:   For surfing the internet.
| Calculator:    For performing calculations, ranging from basic arithmetic to complex mathematics.
| Calender:    For organizing your activities. Note: the calendar of your email account can be automatically linked  when setting up your email account in Aqua Mail.
| Camera:    For taking photos or making videos, if a camera is attached.
| Clock:    For setting an alarm, showing the time, using a timer and stopwatch
| Eshare:   For wireless content sharing.
| File Commander:   For opening, editing, saving & sharing Word, PowerPoint, Excel and PDF files.*
| Office Suite:   A file manager to view your files, copy and paste content from your USB to the display and the  other way around, link your cloud accounts or connect to a FTP Server or network.
| Sphere:  For managing your display remotely
| Store:  For searching and installing apps of your liking.
| UBoardMate: A versatile whiteboard application.

• for the best performance we advise you to place the content on the display first.
  For further explanation on how to use the pre-installed apps, please go to support.ctouch.eu.

TROUBLESHOOTING

For contact information and full warranty conditions refer to support.ctouch.eu. If, after reading these operating instructions, you have additional questions related to the use of your CTOUCH interactive display, please check the  symptoms below and follow the suggested solutions. If you have further questions, please visit support.ctouch.eu or call the services center in your local area.
The number of the service center in your local area can be found on our website support.ctouch.eu.

Remote Controle

switched on
• Check the direction of the batteries
• The batteries could be low. Replace the batteries

Video and Audio

in
• Press POWER on the CTOUCH interactive display or on the remote control Test another source
Dark, poor or no picture (screen lit) but good sound| Select a proper picture mode
• Adjust the brightness in the video setting Test another source
No colour, dark picture or abnormal colour| •  Adjust the colour saturation in the video setting
Good picture but no sound| • The sound may be muted. Press MUTE again to cancel Verify if sound should output and/or test another source
Audio noise| • Communication problems may occur if infrared communication equipment (e.g., infrared cordless headphones) is used near the CTOUCH interactive display. Move the infrared  communication equipment away from the CTOUCH until the noise is eliminated

General

indicates that the settings option is unavailable in current input mode. Some display menu items may be different when the unit works in different sources
Remote control command is not working in some cases| • During the timing of USB device detection (i.e. when the CTOUCH interactive display is turned on with USB device connected, or when you plug in USB device during the working of the CTOUCH),  the display may not react on remote control buttons in such case. Wait a moment before the remote  control should function again
Control buttons do not operate| • Disconnect the power cord and wait for a few seconds. Then re-plug the power cord and turn on  the unit again
Touch does not work| • If you use an Apple-device, please download the Mac- driver from our website
Fog appear on the screen| • For the safety of screens, adding stalinite out of the screens. It is need to keep certain space  between two layers for reserving air passages generate cross-ventilation and for insuring heat dissipation. Fog mainly comes from the temperature difference between the screen and the external.  Moisture streaks congeal when hot air meets the low temperature glass surface The fog  does not impact the normal use and it disappears after several-hour usage
Screen puts itself in stand-by mode as  external device or Easy Air PC goes in sleeping mode| • Change the energy settings/sleep-mode of the external device or OPS PC

Note: If your problem is not solved, turn off your unit and then on again.
Cautions! Never attempt to repair a defective CTOUCH interactive display yourself, as the warranty will void.

SPECIFICATIONS

AC 100-240V, 50/60Hz

Current Max.| 3.1 A| 3.5 A| 4.0 A| 5.1 A
Standby condition *| ≤ 0.5 W| ≤ 0.5 W| ≤ 0.5 W| ≤ 0.5 W
Number of pixels (Display panel )| 3.840 x 2.160| 3.840 x 2.160| 3.840 x 2.160| 3.840 x 2.160
Dimensions
(W x H x D) (Unit: mm)| 1.272×761×97.6| 1.491×885×85| 1.715×1.012×85| 1.960×1.150×85
Weight| 28 kg| 43 kg| 53 kg| 66 kg
Operating conditions:
– Operating temperature
– Storage temperature
– Storage humidity
– Operating humidity
– Atmospheric pressure|

**** 5°C – 35°C,
-15°C – 45°C,
10% – 80%
20 % – 80 % (no moisture condensation),
86kPa ~ 106kPa

CONNECTION TERMINALS OF THE CTOUCH INTERACTIVE DISPLAY

CONNECTION TERMINALS OF THE CTOUCH INTERACTIVE DISPLAY

HDMI Out| 1
USB C Out| 1
USB 3.0| 1
USB-C| 2
DP (Display Port) In| 1
HDMI In| 3
Touch Out| 3
WiFi antenna| 2
USB 2.0| 2
VGA (incl. Mini Jack)| 1
S/PDIF| 1
Headphone Out| 1
LAN| 2
RS232C| 1
AUDIO In| 1
OPS slot| 1
Decicated port| 2

Notes:

1. Design and specifications are subject to change without notice.
2. Weight and dimensions shown are approximate.
3. Specifications and external appearance may be changed for the sake of improvement.

• Due to different standby conditions, the standby power consumption of some models could be higher than 0.5W.

Changes or modifications void any warranty and exclude any liability. This user manual includes detailed instructions for your product. Figures and illustrations in this user manual are provided for reference only and may differ from  actual equipment appearance. Equipment design and specifications may be changed without notice.
CTOUCH Europe BV – Achtseweg zuid 153 R, 5651 GW Eindhoven, The Netherlands

Share, inspire, have fun!
With CTOUCH by your side.
ctouch.eu

References

• Touchscreens voor educatie en zakelijk | CTOUCH
• CTOUCH | Sphere
• CTOUCH Support

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