DELL Inspiron 15 5502 Core i5 11th Generation Laptop User Manual

June 4, 2024
Dell

Inspiron 15 5502
Setup and Specifications
Regulatory Model: P102F

Regulatory Type: P102F002
August 2021
Rev. A02

Inspiron 15 5502 Core i5 11th Generation Laptop

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death

© 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Set up your Inspiron 5502

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

  1. Connect the power adapter and press the power button.DELL Inspiron 15 5502 Core i5 11th Generation Laptop
    NOTE: To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press the power button to turn on the computer.

  2. Finish operating system setup.
    For Ubuntu:
    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, see the knowledge base articles 000131655 and  000131676 at www.dell.com/support.
    For Windows:
    Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
    ● Connect to a network for Windows updates.
    NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
    ● If connected to the Internet, sign in with or create a Microsoft account. If not connected to the Internet, create an offline account.
    ● On the Support and Protection screen, enter your contact details.

  3. Locate and use Dell apps from the Windows Start menu—Recommended.
    Table 1. Locate Dell app****

Resources Description
**** **My Dell

Centralized location for key Dell applications, help articles, and other important information about your computer. It also notifies you about the warranty status, recommended accessories, and software updates if available.
Resources| Description
---|---
**
| SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support. It addresses performance and stabilization issues, prevents security threats, monitors, and detects hardware failures. For more information, see SupportAssist for Home PCs User’s Guide at www.dell.com/ serviceability tools. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
**| Dell Update
Updates your computer with critical fixes and the latest device drivers as they become available. For more information about using Dell Update, see the knowledge base article 000149088 at www.dell.com/support.
**
| Dell Digital Delivery
Download software applications, which are purchased but not preinstalled on your computer. For more information about using Dell Digital Delivery, see the knowledge base article 000129837 at www.dell.com/support.

Views of Inspiron 5502

Right

DELL Inspiron 15 5502 Core i5 11th Generation Laptop
Right

  1. microSD-card slot
    Reads from and writes to the MicroSD card. The computer supports the following card types:
    ● micro Secure Digital (USD)
    ● micro Secure Digital High Capacity (SDHC)
    ● micro Secure Digital Extended Capacity (mSDXC)

  2. USB 3.2 Gen 1 port
    Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.

  3. Headset port
    Connect headphones or a headset (headphone and microphone combo).

LeftDELL Inspiron 15 5502 Core i5 11th Generation Laptop
Left

  1. Power-adapter port
    Connect a power adapter to provide power to your computer and charge the battery.

  2. Power and battery-status light
    Indicates the power state and battery state of the computer.
    Solid white—The power adapter is connected and the battery is charging.
    Solid amber—Battery charge is low or critical.
    Off—Battery is fully charged.
    NOTE: On certain computer models, the power and battery-status light are also used for diagnostics. For more
    information, see the Troubleshooting section in your computer’s Service Manual.

  3. HDMI port
    Connect to a TV, external display, or another HDMI-in-enabled device. Provides video and audio output.

  4. USB 3.2 Gen 1 port
    Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.

  5. USB 3.2 Gen 2 Type-C port with Power Delivery/DisplayPort
    Connect devices such as external storage devices, printers, and external displays.
    Supports Power Delivery that enables a two-way power supply between devices. Provides up to 15 W power output that enables faster charging.
    NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

Top

DELL Inspiron 15 5502 Core i5 11th Generation Laptop
Top

  1. Left-click area
    Press to left-click.

  2. Touchpad
    Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.

  3. Right-click area
    Press to right-click.

  4. Power button with optional fingerprint reader
    Press to turn on the computer if it is turned off, in a sleep state, or in hibernate state.
    When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 4 seconds to force shut down the computer.
    If the power button has a fingerprint reader, place your finger on the power button to log in.
    NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals.

Display

DELL Inspiron 15 5502 Core i5 11th Generation Laptop
Display

  1. Left microphone
    Provides digital sound input for audio recording and voice calls.

  2. Camera
    Enables you to video chat, capture photos, and record videos.

  3. Camera-status light
    Turns on when the camera is in use.

  4. Right microphone
    Provides digital sound input for audio recording and voice calls.

Bottom

DELL Inspiron 15 5502 Core i5 11th Generation Laptop
Bottom

  1. Left speaker
    Provides audio output.

  2. Right speaker
    Provides audio output.

  3. Service Tag label
    The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

Specifications of Inspiron 5502

Dimensions and weight
The following table lists the height, width, depth, and weight of your Inspiron 5502.
Table 2. Dimensions and weight

Description Values

Height:
| Front height| 14.15 mm (0.56 in.)
| Rear height| 17.90 mm (0.70 in.)
Width| 356.10 mm (14.02 in.)
Depth| 234.50 mm (9.23 in.)
Weight (maximum)| 1.65 kg (3.64 lb)

NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability.

Processor
The following table lists the details of the processors supported by your Inspiron 5502.
Table 3. Processor

Description Option one Option two Option three
Processor type 11th  Generation Intel Core i3-1115G4 11th  Generation Intel
Core i5-1135G7 11th  Generation Intel Core i7-1165G7
Processor wattage 15 W 15 W 15 W
Processor core count 2 4 4
Processor thread count 4 8 8
Processor speed Up to 4.10 GHz Up to 4.20 GHz Up to 4.70 GHz
Processor cache 6 MB 8 MB 12 MB
Integrated graphics Intel UHD Graphics Intel Iris Xe  Graphics Intel Iris

Xe  Graphics

Chipset
The following table lists the details of the chipset supported by your Inspiron 5502.
Table 4. Chipset

Description Values
Chipset Integrated into the processor
Processor 11th  Generation Intel Core i3/i5/i7
DRAM bus width 64-bit
Flash EPROM 16 MB + 8 MB
PCIe bus Up to Gen3

Operating system
Your Inspiron 5502 supports the following operating systems:

  • Windows 11 Home, 64-bit
  • Windows 11 Home National Academic, 64-bit
  • Windows 11 Home in S-mode, 64-bit
  • Windows 11 Pro, 64-bit
  • Windows 11 Pro National Academic, 64-bit
  • Windows 10 Home, 64-bit
  • Windows 10 Pro, 64-bit
  • Windows 10 Home in S-mode, 64-bit
  • Ubuntu 18.04 LTS, 64-bit

Memory
The following table lists the memory specifications of your Inspiron 5502.
Table 5. Memory specifications

Description Values
Memory slots Two SODIMM slots
Memory type DDR4
Memory speed 3200 MHz
Maximum memory configuration 32 GB
Minimum memory configuration 4 GB
Memory size per slot 4 GB, 8 GB, 16 GB
Memory configurations supported ●  4 GB, 1 x 4 GB, DDR4, 3200 MHz

●  8 GB, 2 x 4 GB, DDR4, 3200 MHz
● 8 GB, 1 x 8 GB, DDR4, 3200 MHz
● 12 GB, 1 x 4 GB + 1 x 8 GB, DDR4, 3200 MHz
● 16 GB, 2 x 8 GB, DDR4, 3200 MHz
Description| Values
---|---
| ● 16 GB, 1 x 16 GB, DDR4, 3200 MHz
● 32 GB, 2 x 16 GB, DDR4, 3200 MHz

External ports

The following table lists the external ports on your Inspiron 5502.
Table 6. External ports

Description Values
USB ports ● Two USB 3.2 Gen 1 ports

● One USB 3.2 Gen 2 Type-C port with DisplayPort and power delivery
Audio port| One headset (headphone and microphone combo) port
Video port| One HDMI 1.4 port
Media-card reader| One microSD-card slot
Docking port| Not supported
Power-adapter port| One 4.50 mm x 2.90 mm power-adapter port
Security| Not supported

Internal slots
The following table lists the internal slots of your Inspiron 5502.
Table 7. Internal slots

Description Values
M.2 ● One M.2 2230 slot for WiFi and Bluetooth combo card

● One slot for PCIe Gen3 x4 NVMe solid-state drive (M.2 2230 or M.2 2280)
●  One slot for PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one Intel Optane Memory H10 with Solid State Storage
NOTE: To learn more about the features of different types of M.2 cards, see the knowledge base article 000144170 at www.dell.com/support.

Wireless module
The following table lists the Wireless Local Area Network (WLAN) module specifications of your Inspiron 5502.
Table 8. Wireless module specifications

Description Option one Option two Option three
Model number Qualcomm QCA 61x4A Intel 9462 Intel AX201
Transfer rate Up to 867 Mbps Up to 433 Mbps Up to 2400 Mbps
Frequency bands supported 2.4 GHz/5 GHz 2.4 GHz/5 GHz 2.4 GHz/5 GHz
Wireless standards ● WiFi 802.11a/b/g

● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)| ● WiFi 802.11a/b/g
●  Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)| ● WiFi 802.11a/b/g
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)
● Wi-Fi 6 (WiFi 802.11ax)
Encryption| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP
Bluetooth| Bluetooth 5.0| Bluetooth 5.0| Bluetooth 5.1

Audio
The following table lists the audio specifications of your Inspiron 5502.
Table 9. Audio specifications

Description Values
Audio controller Realtek ALC3204
Stereo conversion Supported
Internal audio interface High-definition audio interface
External audio interface Headset (headphone and microphone combo) port
Number of speakers Two
Internal-speaker amplifier Supported (audio codec integrated)
External volume controls Keyboard shortcut controls
Speaker output:
Average speaker output 2 W
Peak speaker output 2.5 W
Subwoofer output Not supported
Microphone Digital-array microphones in the camera assembly

Storage
This section lists the storage options on your Inspiron 5502.
Your Inspiron 5502 supports the following storage configurations:
M.2 slot one
One PCIe Gen3 x4 NVMe solid-state drive (M.2 2230 or M.2 2280)
M.2 slot two
One PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one Intel Optane Memory H10 with Solid
State Storage
Table 10. Storage specifications

Storage type Interface type Capacity
M.2 2230 solid-state drive PCIe Gen3 x4 NVMe Up to 512 GB
M.2 2280 solid-state drive PCIe Gen3 x4 NVMe Up to 2 TB
M.2 2280 Intel Optane Memory H10 with Solid State Storage PCIe Gen3 x2 NVMe

Up to 512 GB

Intel Optane Memory H10 with Solid State Storage (optional)
Intel Optane Memory technology utilizes 3D XPoint memory technology and functions as a non-volatile storage cache/ accelerator and/or storage device depending on the Intel Optane Memory installed in your computer.
Intel Optane Memory H10 with Solid State Storage functions as both a non- volatile storage cache/accelerator (enabling enhanced read/to write speeds for hard-drive storage) and a solid-state storage solution. It neither replaces nor adds to the memory (RAM) installed on your computer.
Table 11. Intel Optane Memory H10 with Solid State Storage specifications

Description Values
Interface PCIe 3 x4 NVMe

● One PCIe 3 x2 for Optane memory
● One PCIe 3 x2 for solid-state storage
Connector| M.2
Form factor| 2280
Capacity (Intel Optane memory)| Up to 32 GB
Capacity (solid-state storage)| Up to 512 GB

NOTE: Intel Optane Memory H10 with Solid State Storage is supported on computers that meet the following requirements:

  • 9th A generation or higher Intel Core i3/i5/i7 processors
  • Windows 10 64-bit version or higher
  • Intel Rapid Storage Technology driver version 15.9.1.1018 or higher

Media-card reader
The following table lists the media cards supported by your Inspiron 5502.
Table 12. Media-card reader specifications

Description Values
Media-card type One microSD card
Media-cards supported ● micro Secure Digital (USD)

● micro Secure Digital High Capacity (SDHC)
● micro Secure Digital Extended Capacity (mSDXC)
  NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer.

Keyboard
The following table lists the keyboard specifications of your Inspiron 5502.
Table 13. Keyboard specifications

Description Values
Keyboard type ● Standard keyboard

● Standard backlit keyboard
Keyboard layout| QWERTY
Number of keys| ● the United States and Canada: 101 keys
● United Kingdom: 102 keys
● Japan: 105 keys
Keyboard size| X=18.70 mm key pitch Y=18.05 mm key pitch
Keyboard shortcuts| Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key.
  NOTE: You can define the primary behavior of the function keys (F1–F12) by changing the Function Key Behavior in the BIOS setup program.

Camera
The following table lists the camera specifications of your Inspiron 5502.
Table 14. Camera specifications

Description Values
Number of cameras One
Camera type RGB HD camera
Description Values
--- ---
Camera location Front
Camera sensor type CMOS sensor technology
Camera resolution:
Still image 0.92 megapixel
Video 1280 x 720 (HD) at 30 fps
Diagonal viewing angle: 74.9 degrees

Touchpad
The following table lists the touchpad specifications of your Inspiron 5502.
Table 15. Touchpad specifications

Description Values
Touchpad resolution:
Horizontal 1229
Vertical 749
Touchpad dimensions:
Horizontal 115 mm (4.53 in.)
Vertical 80 mm (3.15 in.)
Touchpad gestures For more information about touchpad gestures available on

Windows, see the Microsoft knowledge base article 4027871 at support.microsoft.com.

Power adapter

The following table lists the power adapter specifications of your Inspiron 5502.
Table 16. Power adapter specifications

Description Option one Option two
Type E45W E65W
Connector dimensions:
External diameter 4.50 mm 4.50 mm
Internal diameter 2.90 mm 2.90 mm
Input voltage 100 VAC–240 VAC 100 VAC–240 VAC
Input frequency 50 Hz–60 Hz 50 Hz–60 Hz
Input current (maximum) 1.30 A 1.70 A
Description Option one Option two
--- --- ---
Output current (continuous) 2.31 A 3.34 A
Rated output voltage 19.50 VDC 19.50 VDC
Temperature range:
Operating 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F)
Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F)

Battery
The following table lists the battery specifications of your Inspiron 5502.
Table 17. Battery specifications

Description Option one Option two
Battery type 3-cell 40 Whr “smart” lithium-ion

lithium-ion
Battery| voltage| | 11.40 VDC| 15.20 VDC
Battery weight (maximum)| 0.18 kg (0.40 lb)| 0.24 kg (0.52 lb)
Battery| dimensions:| |
| Height| 184.10 mm (7.25 in.)| 239.10 mm (9.41 in.)
| Width| 90.73 mm (3.57 in.)| 90.73 mm (3.57 in.)
| Depth| 5.75 mm (0.23 in.)| 5.75 mm (0.23 in.)
Temperature range:
| Operating| 0°C to 35°C (32°F to 95°F)| 0°C to 35°C (32°F to 95°F)
| Storage| -40°C to 65°C (-40°F to 149°F)| -40°C to 65°C (-40°F to 149°F)
Battery| operating time| | Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.| Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.
Battery charging time (approximate)
NOTE: Control the charging time, duration, start and end time, and so on using the Dell Power Manager application. For more information on the Dell Power Manager see Me and My Dell at www.dell.com.| 4 hours (when the computer is off)
NOTE: Control the charging time, duration, start and end time, and so on using the Dell Power Manager application. For more information on the Dell Power Manager see, Me and My Dell at www.dell.com/| 4 hours (when the computer is off)
NOTE: Control the charging time, duration, start and end time, and so on using the Dell Power Manager application. For more information on the Dell Power Manager see, Me and My Dell at www.dell.com/
Coin-cell battery| CR2032| CR2032
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.

Display
The following table lists the display specifications of your Inspiron 5502.
Table 18. Display specifications

Description Option one Option two Option three
Display type Full High Definition (FHD) Full High Definition (FHD) Full

High Definition (FHD)
Display-panel technology| Wide-Viewing Angle (WVA)| Wide-Viewing Angle (WVA)| Wide-Viewing Angle (WVA)
Display-panel dimensions (active area):| | |
| Height| 193.60 mm (7.62 in.)| 193.60 mm (7.62 in.)| 193.60 mm (7.62 in.)
| Width| 344.20 mm (13.55 in.)| 344.20 mm (13.55 in.)| 344.20 mm (13.55 in.)
| Diagonal| 394.90 mm (15.55 in.)| 394.90 mm (15.55 in.)| 394.90 mm (15.55 in.)
Display-panel native resolution| 1920 x 1080| 1920 x 1080| 1920 x 1080
Luminance (typical)| 220 nits| 300 nits| 220 nits
Megapixels| 2| 2| 2
Color gamut| 45% NTSC| 72% NTSC| 45% NTSC
Pixels Per Inch (PPI)| 142| 142| 142
Contrast ratio (typ)| 400: 1| 600: 1| 400: 1
Response time (max)| 35 ms| 35 ms| 35 ms
Refresh rate| 60 Hz| 60 Hz| 60 Hz
Horizontal view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Vertical view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Pixel pitch| 0.18 mm| 0.18 mm| 0.18 mm
Power consumption (maximum)| 4.20 W| 6.20 W| 4.20 W
Anti-glare vs glossy finish| Anti-glare| Anti-glare| Anti-glare
Touch options| No| No| Yes

Fingerprint reader (optional)

The following table lists the specifications of the optional fingerprint reader of your Inspiron 5502.

Table 19. Fingerprint reader specifications

Description Values
Fingerprint-reader sensor technology Capacitive
Description Values
--- ---
Fingerprint-reader sensor resolution 500 dpi
Fingerprint-reader sensor pixel size 80 x 64

GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Inspiron 5502.
Table 20. GPU—Integrated

Controller Memory size Processor
Intel UHD Graphics Shared system memory 11th  Generation Intel Core i3
Intel Iris Xe  Graphics Shared system memory 11th  Generation Intel Core

i5/i7

GPU—Discrete
The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Inspiron 5502.
Table 21. GPU—Discrete

Controller Memory size Memory type
NVIDIA GeForce MX330 2 GB GDDR5
NVIDIA GeForce MX350 2 GB GDDR5

Operating and storage environment
This table lists the operating and storage specifications of your Inspiron 5502. Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 22. Computer environment

Description Operating Storage
Temperature range 0°C to 35°C (32°F to 95°F) -40°C to 65°C (-40°F to 149°F)
Relative humidity (maximum) 10% to 90% (non-condensing) 0% to 95% (non-

condensing)
Vibration (maximum)*| 0.66 GRMS| 1.30 GRMS
Shock (maximum)| 110 G†| 160 G†
Altitude range| -15.2 m to 3,048 m (-49.87 ft to 10,000 ft)| -15.2 m to 10,668 m (-49.87 ft to 35,000 ft)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.

  • Measured using a random vibration spectrum that simulates the user environment.
    † Measured using a 2 ms half-sine pulse when the hard drive is in use.

Keyboard shortcuts of Inspiron 5502

NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out.  For example, if you press 2, 2 is typed out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by pressing fn + Esc. Subsequently, multi-media control can be invoked by pressing fn and the respective function key. For example, mute audio by pressing fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing the Function Key Behavior in the BIOS setup program.
Table 23. List of keyboard shortcuts

Function key Redefined key (for multimedia control) Behavior
F1 fn + F1 Mute audio
F2 fn + F2 Decrease volume
F3 fn + F3 Increase volume
F4 fn + F4 Play/Pause
F5 fn + F5 Toggle keyboard backlight (optional)

NOTE: Non-backlight keyboards have an F5 function key without the backlight icon and do not support the toggle keyboard backlight function.
F6| fn + F6| Decrease brightness
F7| fn + F7| Increase brightness
F8| fn + F8| Switch to an external display
F10| fn + F10| Print screen
F11| fn + F11| Home
F12| fn + F12| End

The fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 24. List of keyboard shortcuts

Function key Behavior
fn + B Pause/Break
fn + S Toggle scroll lock
Function key Behavior
--- ---
fn + R System request
fn + ctrl Open application menu
fn + esc Toggle fn-key lock
fn + spacebar Emoji
fn + T Turn on/off Ultra performance mode
fn + pg up Page up
fn + pg dn Page down

Getting help and contacting Dell

Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 25. Self-help resources

Self-help resources Resource location
Information about Dell products and services

www.dell.com
My Dell app|
Tips|

Contact Support| In Windows search, type Contact Support, and press Enter.
Online help for operating system| www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.| Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer concerns| 1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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