DELL Inspiron 15 5502 Core i5 11th Generation Laptop User Manual
- June 4, 2024
- Dell
Table of Contents
Inspiron 15 5502
Setup and Specifications
Regulatory Model: P102F
Regulatory Type: P102F002
August 2021
Rev. A02
Inspiron 15 5502 Core i5 11th Generation Laptop
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death
© 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
Set up your Inspiron 5502
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
-
Connect the power adapter and press the power button.
NOTE: To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press the power button to turn on the computer. -
Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, see the knowledge base articles 000131655 and 000131676 at www.dell.com/support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
● Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
● If connected to the Internet, sign in with or create a Microsoft account. If not connected to the Internet, create an offline account.
● On the Support and Protection screen, enter your contact details. -
Locate and use Dell apps from the Windows Start menu—Recommended.
Table 1. Locate Dell app****
Resources | Description |
---|---|
**** | **My Dell |
Centralized location for key Dell applications, help articles, and other
important information about your computer. It also notifies you about the
warranty status, recommended accessories, and software updates if available.
Resources| Description
---|---
**| SupportAssist
SupportAssist proactively and predictively identifies hardware and software
issues on your computer and automates the engagement process with Dell
Technical support. It addresses performance and stabilization issues, prevents
security threats, monitors, and detects hardware failures. For more
information, see SupportAssist for Home PCs User’s Guide at
www.dell.com/ serviceability
tools. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or
upgrade your warranty.
**| Dell Update
Updates your computer with critical fixes and the latest device drivers as
they become available. For more information about using Dell Update, see the
knowledge base article 000149088
at
www.dell.com/support.
**| Dell Digital Delivery
Download software applications, which are purchased but not preinstalled on
your computer. For more information about using Dell Digital Delivery, see the
knowledge base article 000129837
at
www.dell.com/support.
Views of Inspiron 5502
Right
-
microSD-card slot
Reads from and writes to the MicroSD card. The computer supports the following card types:
● micro Secure Digital (USD)
● micro Secure Digital High Capacity (SDHC)
● micro Secure Digital Extended Capacity (mSDXC) -
USB 3.2 Gen 1 port
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. -
Headset port
Connect headphones or a headset (headphone and microphone combo).
Left
-
Power-adapter port
Connect a power adapter to provide power to your computer and charge the battery. -
Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—The power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
Off—Battery is fully charged.
NOTE: On certain computer models, the power and battery-status light are also used for diagnostics. For more
information, see the Troubleshooting section in your computer’s Service Manual. -
HDMI port
Connect to a TV, external display, or another HDMI-in-enabled device. Provides video and audio output. -
USB 3.2 Gen 1 port
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. -
USB 3.2 Gen 2 Type-C port with Power Delivery/DisplayPort
Connect devices such as external storage devices, printers, and external displays.
Supports Power Delivery that enables a two-way power supply between devices. Provides up to 15 W power output that enables faster charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
Top
-
Left-click area
Press to left-click. -
Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click. -
Right-click area
Press to right-click. -
Power button with optional fingerprint reader
Press to turn on the computer if it is turned off, in a sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 4 seconds to force shut down the computer.
If the power button has a fingerprint reader, place your finger on the power button to log in.
NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals.
Display
-
Left microphone
Provides digital sound input for audio recording and voice calls. -
Camera
Enables you to video chat, capture photos, and record videos. -
Camera-status light
Turns on when the camera is in use. -
Right microphone
Provides digital sound input for audio recording and voice calls.
Bottom
-
Left speaker
Provides audio output. -
Right speaker
Provides audio output. -
Service Tag label
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.
Specifications of Inspiron 5502
Dimensions and weight
The following table lists the height, width, depth, and weight of your
Inspiron 5502.
Table 2. Dimensions and weight
Description | Values |
---|
Height:
| Front height| 14.15 mm (0.56 in.)
| Rear height| 17.90 mm (0.70 in.)
Width| 356.10 mm (14.02 in.)
Depth| 234.50 mm (9.23 in.)
Weight (maximum)| 1.65 kg (3.64 lb)
NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability.
Processor
The following table lists the details of the processors supported by your
Inspiron 5502.
Table 3. Processor
Description | Option one | Option two | Option three |
---|---|---|---|
Processor type | 11th Generation Intel Core i3-1115G4 | 11th Generation Intel | |
Core i5-1135G7 | 11th Generation Intel Core i7-1165G7 | ||
Processor wattage | 15 W | 15 W | 15 W |
Processor core count | 2 | 4 | 4 |
Processor thread count | 4 | 8 | 8 |
Processor speed | Up to 4.10 GHz | Up to 4.20 GHz | Up to 4.70 GHz |
Processor cache | 6 MB | 8 MB | 12 MB |
Integrated graphics | Intel UHD Graphics | Intel Iris Xe Graphics | Intel Iris |
Xe Graphics
Chipset
The following table lists the details of the chipset supported by your
Inspiron 5502.
Table 4. Chipset
Description | Values |
---|---|
Chipset | Integrated into the processor |
Processor | 11th Generation Intel Core i3/i5/i7 |
DRAM bus width | 64-bit |
Flash EPROM | 16 MB + 8 MB |
PCIe bus | Up to Gen3 |
Operating system
Your Inspiron 5502 supports the following operating systems:
- Windows 11 Home, 64-bit
- Windows 11 Home National Academic, 64-bit
- Windows 11 Home in S-mode, 64-bit
- Windows 11 Pro, 64-bit
- Windows 11 Pro National Academic, 64-bit
- Windows 10 Home, 64-bit
- Windows 10 Pro, 64-bit
- Windows 10 Home in S-mode, 64-bit
- Ubuntu 18.04 LTS, 64-bit
Memory
The following table lists the memory specifications of your Inspiron 5502.
Table 5. Memory specifications
Description | Values |
---|---|
Memory slots | Two SODIMM slots |
Memory type | DDR4 |
Memory speed | 3200 MHz |
Maximum memory configuration | 32 GB |
Minimum memory configuration | 4 GB |
Memory size per slot | 4 GB, 8 GB, 16 GB |
Memory configurations supported | ● 4 GB, 1 x 4 GB, DDR4, 3200 MHz |
● 8 GB, 2 x 4 GB, DDR4, 3200 MHz
● 8 GB, 1 x 8 GB, DDR4, 3200 MHz
● 12 GB, 1 x 4 GB + 1 x 8 GB, DDR4, 3200 MHz
● 16 GB, 2 x 8 GB, DDR4, 3200 MHz
Description| Values
---|---
| ● 16 GB, 1 x 16 GB, DDR4, 3200 MHz
● 32 GB, 2 x 16 GB, DDR4, 3200 MHz
External ports
The following table lists the external ports on your Inspiron 5502.
Table 6. External ports
Description | Values |
---|---|
USB ports | ● Two USB 3.2 Gen 1 ports |
● One USB 3.2 Gen 2 Type-C port with DisplayPort and power delivery
Audio port| One headset (headphone and microphone combo) port
Video port| One HDMI 1.4 port
Media-card reader| One microSD-card slot
Docking port| Not supported
Power-adapter port| One 4.50 mm x 2.90 mm power-adapter port
Security| Not supported
Internal slots
The following table lists the internal slots of your Inspiron 5502.
Table 7. Internal slots
Description | Values |
---|---|
M.2 | ● One M.2 2230 slot for WiFi and Bluetooth combo card |
● One slot for PCIe Gen3 x4 NVMe solid-state drive (M.2 2230 or M.2 2280)
● One slot for PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2
2280) or one Intel Optane Memory H10 with Solid State Storage
NOTE: To learn more about the features of different types of M.2 cards,
see the knowledge base article 000144170
at
www.dell.com/support.
Wireless module
The following table lists the Wireless Local Area Network (WLAN) module
specifications of your Inspiron 5502.
Table 8. Wireless module specifications
Description | Option one | Option two | Option three |
---|---|---|---|
Model number | Qualcomm QCA 61x4A | Intel 9462 | Intel AX201 |
Transfer rate | Up to 867 Mbps | Up to 433 Mbps | Up to 2400 Mbps |
Frequency bands supported | 2.4 GHz/5 GHz | 2.4 GHz/5 GHz | 2.4 GHz/5 GHz |
Wireless standards | ● WiFi 802.11a/b/g |
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)| ● WiFi 802.11a/b/g
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)| ● WiFi 802.11a/b/g
● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac)
● Wi-Fi 6 (WiFi 802.11ax)
Encryption| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP| ● 64-bit/128-bit WEP
● AES-CCMP
● SKIP
Bluetooth| Bluetooth 5.0| Bluetooth 5.0| Bluetooth 5.1
Audio
The following table lists the audio specifications of your Inspiron 5502.
Table 9. Audio specifications
Description | Values |
---|---|
Audio controller | Realtek ALC3204 |
Stereo conversion | Supported |
Internal audio interface | High-definition audio interface |
External audio interface | Headset (headphone and microphone combo) port |
Number of speakers | Two |
Internal-speaker amplifier | Supported (audio codec integrated) |
External volume controls | Keyboard shortcut controls |
Speaker output: | |
Average speaker output | 2 W |
Peak speaker output | 2.5 W |
Subwoofer output | Not supported |
Microphone | Digital-array microphones in the camera assembly |
Storage
This section lists the storage options on your Inspiron 5502.
Your Inspiron 5502 supports the following storage configurations:
● M.2 slot one
One PCIe Gen3 x4 NVMe solid-state drive (M.2 2230 or M.2 2280)
● M.2 slot two
One PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one
Intel Optane Memory H10 with Solid
State Storage
Table 10. Storage specifications
Storage type | Interface type | Capacity |
---|---|---|
M.2 2230 solid-state drive | PCIe Gen3 x4 NVMe | Up to 512 GB |
M.2 2280 solid-state drive | PCIe Gen3 x4 NVMe | Up to 2 TB |
M.2 2280 Intel Optane Memory H10 with Solid State Storage | PCIe Gen3 x2 NVMe |
Up to 512 GB
Intel Optane Memory H10 with Solid State Storage (optional)
Intel Optane Memory technology utilizes 3D XPoint memory technology and
functions as a non-volatile storage cache/ accelerator and/or storage device
depending on the Intel Optane Memory installed in your computer.
Intel Optane Memory H10 with Solid State Storage functions as both a non-
volatile storage cache/accelerator (enabling enhanced read/to write speeds for
hard-drive storage) and a solid-state storage solution. It neither replaces
nor adds to the memory (RAM) installed on your computer.
Table 11. Intel Optane Memory H10 with Solid State Storage specifications
Description | Values |
---|---|
Interface | PCIe 3 x4 NVMe |
● One PCIe 3 x2 for Optane memory
● One PCIe 3 x2 for solid-state storage
Connector| M.2
Form factor| 2280
Capacity (Intel Optane memory)| Up to 32 GB
Capacity (solid-state storage)| Up to 512 GB
NOTE: Intel Optane Memory H10 with Solid State Storage is supported on computers that meet the following requirements:
- 9th A generation or higher Intel Core i3/i5/i7 processors
- Windows 10 64-bit version or higher
- Intel Rapid Storage Technology driver version 15.9.1.1018 or higher
Media-card reader
The following table lists the media cards supported by your Inspiron 5502.
Table 12. Media-card reader specifications
Description | Values |
---|---|
Media-card type | One microSD card |
Media-cards supported | ● micro Secure Digital (USD) |
● micro Secure Digital High Capacity (SDHC)
● micro Secure Digital Extended Capacity (mSDXC)
NOTE: The maximum capacity supported by the media-card reader varies
depending on the standard of the media card installed in your computer.
Keyboard
The following table lists the keyboard specifications of your Inspiron
5502.
Table 13. Keyboard specifications
Description | Values |
---|---|
Keyboard type | ● Standard keyboard |
● Standard backlit keyboard
Keyboard layout| QWERTY
Number of keys| ● the United States and Canada: 101 keys
● United Kingdom: 102 keys
● Japan: 105 keys
Keyboard size| X=18.70 mm key pitch Y=18.05 mm key pitch
Keyboard shortcuts| Some keys on your keyboard have two symbols on them. These
keys can be used to type alternate characters or to perform secondary
functions. To type the alternate character, press Shift and the desired key.
To perform secondary functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the function keys (F1–F12)
by changing the Function Key Behavior in the BIOS setup program.
Camera
The following table lists the camera specifications of your Inspiron 5502.
Table 14. Camera specifications
Description | Values |
---|---|
Number of cameras | One |
Camera type | RGB HD camera |
Description | Values |
--- | --- |
Camera location | Front |
Camera sensor type | CMOS sensor technology |
Camera resolution: | |
Still image | 0.92 megapixel |
Video | 1280 x 720 (HD) at 30 fps |
Diagonal viewing angle: | 74.9 degrees |
Touchpad
The following table lists the touchpad specifications of your Inspiron 5502.
Table 15. Touchpad specifications
Description | Values |
---|---|
Touchpad resolution: | |
Horizontal | 1229 |
Vertical | 749 |
Touchpad dimensions: | |
Horizontal | 115 mm (4.53 in.) |
Vertical | 80 mm (3.15 in.) |
Touchpad gestures | For more information about touchpad gestures available on |
Windows, see the Microsoft knowledge base article 4027871 at support.microsoft.com.
Power adapter
The following table lists the power adapter specifications of your Inspiron
5502.
Table 16. Power adapter specifications
Description | Option one | Option two |
---|---|---|
Type | E45W | E65W |
Connector dimensions: | ||
External diameter | 4.50 mm | 4.50 mm |
Internal diameter | 2.90 mm | 2.90 mm |
Input voltage | 100 VAC–240 VAC | 100 VAC–240 VAC |
Input frequency | 50 Hz–60 Hz | 50 Hz–60 Hz |
Input current (maximum) | 1.30 A | 1.70 A |
Description | Option one | Option two |
--- | --- | --- |
Output current (continuous) | 2.31 A | 3.34 A |
Rated output voltage | 19.50 VDC | 19.50 VDC |
Temperature range: | ||
Operating | 0°C to 40°C (32°F to 104°F) | 0°C to 40°C (32°F to 104°F) |
Storage | -40°C to 70°C (-40°F to 158°F) | -40°C to 70°C (-40°F to 158°F) |
Battery
The following table lists the battery specifications of your Inspiron 5502.
Table 17. Battery specifications
Description | Option one | Option two |
---|---|---|
Battery | type | 3-cell 40 Whr “smart” lithium-ion |
lithium-ion
Battery| voltage| | 11.40 VDC| 15.20 VDC
Battery weight (maximum)| 0.18 kg (0.40 lb)| 0.24 kg (0.52 lb)
Battery| dimensions:| |
| Height| 184.10 mm (7.25 in.)| 239.10 mm (9.41 in.)
| Width| 90.73 mm (3.57 in.)| 90.73 mm (3.57 in.)
| Depth| 5.75 mm (0.23 in.)| 5.75 mm (0.23 in.)
Temperature range:
| Operating| 0°C to 35°C (32°F to 95°F)| 0°C to 35°C (32°F to 95°F)
| Storage| -40°C to 65°C (-40°F to 149°F)| -40°C to 65°C (-40°F to 149°F)
Battery| operating time| | Varies depending on operating conditions and can
significantly reduce under certain power-intensive conditions.| Varies
depending on operating conditions and can significantly reduce under certain
power-intensive conditions.
Battery charging time (approximate)
NOTE: Control the charging time, duration, start and end time, and so on
using the Dell Power Manager application. For more information on the Dell
Power Manager see Me and My Dell at www.dell.com.| 4
hours (when the computer is off)
NOTE: Control the charging time, duration, start and end time, and so on
using the Dell Power Manager application. For more information on the Dell
Power Manager see, Me and My Dell at www.dell.com/| 4
hours (when the computer is off)
NOTE: Control the charging time, duration, start and end time, and so on
using the Dell Power Manager application. For more information on the Dell
Power Manager see, Me and My Dell at www.dell.com/
Coin-cell battery| CR2032| CR2032
CAUTION: Operating and storage temperature ranges may differ among
components, so operating or storing the device outside these ranges may impact
the performance of specific components.
Display
The following table lists the display specifications of your Inspiron 5502.
Table 18. Display specifications
Description | Option one | Option two | Option three |
---|---|---|---|
Display type | Full High Definition (FHD) | Full High Definition (FHD) | Full |
High Definition (FHD)
Display-panel technology| Wide-Viewing Angle (WVA)| Wide-Viewing Angle (WVA)|
Wide-Viewing Angle (WVA)
Display-panel dimensions (active area):| | |
| Height| 193.60 mm (7.62 in.)| 193.60 mm (7.62 in.)| 193.60 mm (7.62 in.)
| Width| 344.20 mm (13.55 in.)| 344.20 mm (13.55 in.)| 344.20 mm (13.55 in.)
| Diagonal| 394.90 mm (15.55 in.)| 394.90 mm (15.55 in.)| 394.90 mm (15.55
in.)
Display-panel native resolution| 1920 x 1080| 1920 x 1080| 1920 x 1080
Luminance (typical)| 220 nits| 300 nits| 220 nits
Megapixels| 2| 2| 2
Color gamut| 45% NTSC| 72% NTSC| 45% NTSC
Pixels Per Inch (PPI)| 142| 142| 142
Contrast ratio (typ)| 400: 1| 600: 1| 400: 1
Response time (max)| 35 ms| 35 ms| 35 ms
Refresh rate| 60 Hz| 60 Hz| 60 Hz
Horizontal view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Vertical view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Pixel pitch| 0.18 mm| 0.18 mm| 0.18 mm
Power consumption (maximum)| 4.20 W| 6.20 W| 4.20 W
Anti-glare vs glossy finish| Anti-glare| Anti-glare| Anti-glare
Touch options| No| No| Yes
Fingerprint reader (optional)
The following table lists the specifications of the optional fingerprint reader of your Inspiron 5502.
Table 19. Fingerprint reader specifications
Description | Values |
---|---|
Fingerprint-reader sensor technology | Capacitive |
Description | Values |
--- | --- |
Fingerprint-reader sensor resolution | 500 dpi |
Fingerprint-reader sensor pixel size | 80 x 64 |
GPU—Integrated
The following table lists the specifications of the integrated Graphics
Processing Unit (GPU) supported by your Inspiron 5502.
Table 20. GPU—Integrated
Controller | Memory size | Processor |
---|---|---|
Intel UHD Graphics | Shared system memory | 11th Generation Intel Core i3 |
Intel Iris Xe Graphics | Shared system memory | 11th Generation Intel Core |
i5/i7
GPU—Discrete
The following table lists the specifications of the discrete Graphics
Processing Unit (GPU) supported by your Inspiron 5502.
Table 21. GPU—Discrete
Controller | Memory size | Memory type |
---|---|---|
NVIDIA GeForce MX330 | 2 GB | GDDR5 |
NVIDIA GeForce MX350 | 2 GB | GDDR5 |
Operating and storage environment
This table lists the operating and storage specifications of your Inspiron
5502. Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 22. Computer environment
Description | Operating | Storage |
---|---|---|
Temperature range | 0°C to 35°C (32°F to 95°F) | -40°C to 65°C (-40°F to 149°F) |
Relative humidity (maximum) | 10% to 90% (non-condensing) | 0% to 95% (non- |
condensing)
Vibration (maximum)*| 0.66 GRMS| 1.30 GRMS
Shock (maximum)| 110 G†| 160 G†
Altitude range| -15.2 m to 3,048 m (-49.87 ft to 10,000 ft)| -15.2 m to 10,668
m (-49.87 ft to 35,000 ft)
CAUTION: Operating and storage temperature ranges may differ among
components, so operating or storing the device outside these ranges may impact
the performance of specific components.
- Measured using a random vibration spectrum that simulates the user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
Keyboard shortcuts of Inspiron 5502
NOTE: Keyboard characters may differ depending on the keyboard language
configuration. Keys used for shortcuts remain the same across all language
configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to
type alternate characters or to perform secondary functions. The symbol shown
on the lower part of the key refers to the character that is typed out when
the key is pressed. If you press shift and the key, the symbol shown on the
upper part of the key is typed out. For example, if you press 2, 2 is typed
out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for
multi-media control, as indicated by the icon at the bottom of the key. Press
the function key to invoke the task represented by the icon. For example,
pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specific software
applications, multi-media functionality can be disabled by pressing fn +
Esc. Subsequently, multi-media control can be invoked by pressing fn and the
respective function key. For example, mute audio by pressing fn + F1.
NOTE: You can also define the primary behavior of the function keys
(F1–F12) by changing the Function Key Behavior in the BIOS setup program.
Table 23. List of keyboard shortcuts
Function key | Redefined key (for multimedia control) | Behavior |
---|---|---|
F1 | fn + F1 | Mute audio |
F2 | fn + F2 | Decrease volume |
F3 | fn + F3 | Increase volume |
F4 | fn + F4 | Play/Pause |
F5 | fn + F5 | Toggle keyboard backlight (optional) |
NOTE: Non-backlight keyboards have an F5 function key without the
backlight icon and do not support the toggle keyboard backlight function.
F6| fn + F6| Decrease brightness
F7| fn + F7| Increase brightness
F8| fn + F8| Switch to an external display
F10| fn + F10| Print screen
F11| fn + F11| Home
F12| fn + F12| End
The fn key is also used with selected keys on the keyboard to invoke other
secondary functions.
Table 24. List of keyboard shortcuts
Function key | Behavior |
---|---|
fn + B | Pause/Break |
fn + S | Toggle scroll lock |
Function key | Behavior |
--- | --- |
fn + R | System request |
fn + ctrl | Open application menu |
fn + esc | Toggle fn-key lock |
fn + spacebar | Emoji |
fn + T | Turn on/off Ultra performance mode |
fn + pg up | Page up |
fn + pg dn | Page down |
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these
self-help resources:
Table 25. Self-help resources
Self-help resources | Resource location |
---|---|
Information about Dell products and services |
www.dell.com
My Dell app|
Tips|
Contact Support| In Windows search, type Contact Support, and press Enter.
Online help for operating system|
www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and learn more about
your computer through videos, manuals and documents.| Your Dell computer is
uniquely identified by a Service Tag or Express Service Code. To view relevant
support resources for your Dell computer, enter the Service Tag or Express
Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see
Locate the Service Tag on your
computer.
Dell knowledge base articles for a variety of computer concerns| 1. Go to
www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the keyword, topic,
or model number, and then click or tap the search icon to view the related
articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some
services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find
contact information about your purchase invoice, packing slip, bill, or Dell
product catalog.