ELEHEAR Alpha Pro OTC Hearing Aids with Bluetooth User Manual

: June 16, 2024
: ELEHEAR

Alpha Pro OTC Hearing Aids with Bluetooth

Specifications

Intended Use: Designed for individuals aged 18 and above with
mild to moderate hearing impairment
Charging Time: 2.5 hours
Compatibility: Bluetooth-enabled devices

Product Overview

ELEHEAR Alpha Pro (Front)

Receiver
Microphone 1
Microphone 2
Power on/off button
Volume up button
Switch button
Volume down button
Ear cap
Hearing aid indicator

ELEHEAR Alpha Pro (Back)

Charging contact
Name plate
Receiver wire
Wax cap
Charging contact

Charging Case

Hearing aid charging indicator
Charging case charging indicator
Reset button
Charging port

Product Usage Instructions

1. Charging Before Use

We recommend fully charging both the hearing aids and the
charging case for a duration of 2.5 hours prior to usage. Refer to
page 23 of the user manual for detailed charging instructions.

2. Download the ELEHEAR App

The ELEHEAR app allows you to set up and personalize your
hearing aids based on your hearing preferences and manage their
settings. Follow these steps to get started:

Open your web browser on your phone and go to: https://elehear.com/pages/app-page
to download the app. You can also use the QR code provided in the
manual.
Connect your hearing aids to the phone (see page 15 of the user
manual).
Follow the app’s instructions to finish setting up your hearing
aids.

3. Bluetooth Streaming

You can stream audio from your Bluetooth-enabled devices
directly to your hearing aids. Follow the instructions in the user
manual to pair and connect your hearing aids to your device.

4. Wearing

Insert the ear caps provided (S/M/L) onto the hearing aids
according to your preference and comfort. Make sure the hearing
aids fit securely in your ears.

5. Power On/Off

To power on/off the hearing aids, press and hold the power
button located on the front of the device.

6. Adjusting Volume

Use the volume up and volume down buttons on the front of the
hearing aids to adjust the volume levels according to your
comfort.

7. Switching Modes

The switch button on the front of the hearing aids allows you to
switch between different modes or programs. Refer to page 21 of the
user manual for more information on available modes.

8. Restoring to Factory Settings

If needed, you can restore the hearing aids to their factory
settings by following the instructions on page 22 of the user
manual.

9. Maintenance and Cleaning

To ensure optimal performance and longevity, it is important to
regularly maintain and clean your hearing aids. Refer to page 27 of
the user manual for detailed instructions on replacing ear caps,
wax caps, and cleaning the devices.

FAQ

Q: Who can use the ELEHEAR Alpha Pro hearing aids?

A: The ELEHEAR Alpha Pro hearing aids are designed for
individuals aged 18 and above who experience mild to moderate
hearing impairment.

Q: How long does it take to fully charge the hearing aids and

the charging case?

A: It takes approximately 2.5 hours to fully charge both the
hearing aids and the charging case.

Q: Can I stream audio from my Bluetooth-enabled devices to the

hearing aids?

A: Yes, you can stream audio from your Bluetooth-enabled devices
directly to your hearing aids. Refer to the user manual for
instructions on how to pair and connect your devices.

Q: How do I adjust the volume of the hearing aids?

A: Use the volume up and volume down buttons on the front of the
hearing aids to adjust the volume levels according to your
comfort.

Q: Can I restore the hearing aids to their factory

settings?

A: Yes, if needed, you can restore the hearing aids to their
factory settings by following the instructions provided in the user
manual.

Alpha Pro OTC
User Manual

WELCOME

We value your selection of the ELEHEAR Alpha Pro hearing aids to enrich your daily experiences and improve your quality of life.
Please note that these hearing aids are custom-tailored and optimized for an individual’s unique hearing profile. As a result, they may not be suitable for others. Prior to utilizing your hearing aids, we strongly recommend thoroughly reviewing this user manual. This will ensure that you can derive the utmost benefit from your hearing aids. It is crucial to adhere to the instructions provided in this manual during operation to prevent any potential damage to the hearing aid due to improper use.
For any inquiries regarding the operation and maintenance of your hearing aids, we encourage you to reach out to your audiologist or hearing specialist.

CONTENTS

1. INTENDED USE

03

2. WHAT’S IN THE BOX

05

3. PRODUCT OVERVIEW

08

3.1 ELEHEAR ALPHA PRO (FRONT)

09

3.2 ELEHEAR ALPHA PRO (BACK)

10

3.3 CHARGING CASE

11

4. OPERATION GUIDE

12

4.1 CHARGING BEFORE USE

13

4.2 DOWNLOAD THE ELEHEAR APP

14

4.3 BLUETOOTH STREAMING

15

4.4 WEARING

17

4.5 ON/ OFF

19

4.6 ADJUSTING VOLUME

20

4.7 SWITCHING MODES

21

4.8 RESTORING TO FACTORY SETTINGS

22

4.9 CHARGING

23

4.9.1 CHARGING THE HEARING AIDS

23

01

4.9.2 CHARGING THE CHARGING CASE

24

4.9.3 CHARGING STATUS

25

5. MAINTENANCE AND CLEANING

27

5.1 REPLACING EAR CAPS

28

5.2 REPLACING WAX CAP

30

5.3 CLEANING

32

6. TROUBLESHOOTING GUIDE

34

7. TECHNICAL PARAM

39

8. IMPORTANT INFORMATION

43

9. WEARING GUIDELINES

46

10. IMPORTANT FCC COMPLIANCE INFORMATION

50

11. PRODUCT WARRANTY

53

02

INTENDED USE 03

The ELEHEAR Alpha Pro hearing aids are designed to be utilized by individuals aged 18 and above who experience mild to moderate hearing impairment.
04

WHAT’S IN THE BOX 05

Hearing aid x2

x2

Ear caps( S / M / L ) x2

Charging case x1

Wax cap tool x1 06

Multi-function tool pen x1

Alpha Pro OTC
User Manual
User manual x1

Alpha Pro OTC
Quick Start Guide

USB Type-C to USB-A cable x1

Quick Start Guide x1 07

PRODUCT OVERVIEW
08

3.1 ELEHEAR Alpha Pro (FRONT)

Receiver

Microphone 1
Microphone 2
Power on/off button
Volume up button
Switch button
Volume down button

Ear cap

Hearing aid indicator

09

3.2 ELEHEAR Alpha Pro (BACK)

Charging contact Name plate
Receiver wire

Wax cap

Charging contact 10

3.3 CHARGING CASE

Hearing aid charging indicator
Charging case charging indicator

Reset button Charging port
11

OPERATION GUIDE
12

4.1 CHARGING BEFORE USE
We recommend fully charging both the hearing aids and the charging case for a duration of 2.5 hours prior to usage. (Refer to page 23 for charging instructions.)
13

4.2 DOWNLOAD THE ELEHEAR APP
The ELEHEAR app enables you to set up and personalize your hearing aids based on your hearing preferences, as well as manage their settings. Make sure to download the app before using the Alpha Pro.
Follow these steps to get started: (1) Open your web browser on your phone and go to: https://elehear.com/pages/app-page to download the app. You can also use the QR code below.
(2) Connect your hearing aids to the phone (see page 15). (3) Follow the app’s instructions to finish setting up your hearing aids.
14

4.3 BLUETOOTH STREAMING
The ELEHEAR Alpha Pro has Bluetooth® to connect with devices like Apple iOS or Android phones. When connected to a phone, it can play music and answer calls hands-free.
Follow these steps to connect:
(1) On your phone: · Turn on Bluetooth. · Search for devices. (2) Take out the hearing aid from the case, and it will start pairing with Bluetooth, making a “Pairing” sound. (3) When connected, you’ll hear “Connected,” and your phone will show “ELEHEAR Alpha Pro Connected.” The Bluetooth connection is ready, so you can now use the hearing aids for calls, music, and more. Answer Calls While on a call, use the volume up or down button to adjust the call volume.
Play Music Press the volume up or down button to adjust music volume. To play or pause music, operate your phone.
15

Note: · Connect the hearing aids to the phone within 30 minutes after taking them out. After this time, the ELEHEAR Alpha Pro Bluetooth won’t be detectable. If this occurs, return them to the charging case and then take them out to reconnect. · Before boarding a flight, ensure to deactivate the Bluetooth function unless you receive authorization from the flight crew. · The ELEHEAR Alpha Pro is compatible with versions prior to Bluetooth 5.3.
16

4.4 WEARING
(1) Differentiate between the left and right hearing aids. The left ear device features a blue receiver, while the right ear device is equipped with a red receiver.

Left: Blue

Right: Red

(2) Position the hearing aid on the corresponding ear. The hearing aid body should rest near the upper part of your ear. The curved segment of the receiver wire should encircle the front of your ear.

Left: Blue
17

(3) Completely insert the ear cap into your ear canal.

(4) Refine the position of the receiver wire to ensure a comfortable fit.

Left: Blue

Note: Initially, the ear caps might feel unusual or cause slight itchiness in your ear canal. If discomfort arises, replace the ear caps in other sizes which fits your ear better.
The structure of the ear canal varies from person to person, and selecting an inappropriate ear cap size may result in difficulty removing the ear caps. If you have any concerns regarding the selection of the ear cap size, please contact us or consult a doctor for assistance.
18

4.5 ON/ OFF
Press the volume up button for 3s
Power On: Open the charging case, and the hearing aids will turn on when taken out. Or, press and hold the volume up button for 3 seconds. Power Off: To turn off the hearing aids, put them in the charging case and close the lid. They will be powered off automatically. Or, press and hold the volume up button for 5 seconds to shut them down.
19

4.6 ADJUSTING VOLUME
volume up button make sounds louder
volume down button make sounds quieter The volume buttons are situated on the rear of each hearing aid. You can effortlessly adjust the volume to increase or decrease the sound level. When the volume reaches its highest or lowest point, you will hear a ‘dingding’ sound.
20

4.7 SWITCHING MODES

Press the volume down button

To change modes, press and hold the volume down button for 3 seconds. You’ll hear a sound indicating the new mode.

Mode

General

Restaurant

Mode (Default) Mode

Outdoor Mode

Sound

General Mode

Restaurant Mode

Outdoor Mode

TV Mode
TV Mode

21

4.8 RESTORING TO FACTORY SETTINGS
Reset button
To restore the ELEHEAR Alpha Pro to factory settings, follow these steps: 1. Ensure that the hearing aids are powered on when restoring them to factory settings. 2. Open the lid of the charging case. 3. Press and hold the reset button on the charging case for 7 seconds. 4. The white light will flash and then turn off after 5 seconds.
22

4.9 CHARGING
4.9.1 CHARGING THE HEARING AIDS
Insert the hearing aids into the charging case and securely close the lid. This will initiate automatic charging of the hearing aids. A complete charging cycle for the hearing aids requires 1.5 hours. Under default settings, the battery lasts for up to 20 hours.
23

4.9.2 CHARGING THE CHARGING CASE
To achieve a complete charge, connect the charging case to a power source. This process requires a maximum of 2.5 hours to charge both the hearing aids and the charging case.
24

4.9.3 CHARGING STATUS

Hearing Aids Power Indicator

LED Status

Power

1 light is always on, and then turns off after 10s
2 lights are always on, and then turn off after 10s
3 lights are always on, and then turn off after 10s

1% power < 33 % 33 % power < 66 %
Power 66 %

Charging Case Power Indicator (not charging)

LED Status

Power

Orange light pulsing, and then turns off after 5s
Orange light is always on, and then turns off after 10s
Green light is always on, and then turns off after 10s

power < 10 % 10% power < 20 %
Power 20 %
25

Charging Case Charging Indicator
(charging)

LED Status

Green light pulsing

Green light is always on

Power 1 % power 97%
Power > 97%

The charging case is capable of providing power for an additional 7 charges to the hearing aids.
Note: Use the specified power adapter (DC 5V/1A) and charging cable (3A). When charging in a safe environment, ensure that the ME system meets the requirements of the lEC60601-1 ME equipment and systems standard.

26

MAINTENANCE AND CLEANING
27

5.1 REPLACING EAR CAPS
To ensure the best sound, wear hearing aids properly with the right-sized ear cap. Try different sizes if it feels uncomfortable or the sound is not clear. Follow these steps:
(1) Hold one end of the receiver and gently remove the ear cap.
28

R

R R

(2) Take a new ear cap and place the receiver at the center of it.
(3) Slide the ear cap onto the receiver outlet. The receiver and ear cap should fit snugly together.
29

R

5.2 REPLACING WAX CAP
(1) Take off the ear cap from the receiver.
(2) The wax cap tool has two ends: one for removing the old wax cap and the other for putting on the new one.
30

R

(3) Insert the empty end into the old wax cap on the hearing aid, take out and dispose of the old wax cap.
(4) Use the other end with the new wax cap and put the white part into the receiver’s end. Press it firmly, remove the tool, and dispose of it.
31

5.3 CLEANING
(1) Maintaining the hearing aid’s cleanliness and dryness is crucial. Be cautious to prevent water and liquids from entering the hearing aid during daily use.
(2) Clean the hearing aid’s surface daily by wiping it with a dry cloth or paper towel. Use the provided cleaning brush to gently clean the receiver wire and microphone.
32

(3) Over time, earwax might accumulate on the ear cap. Use a cleaning brush to remove it or gently wipe it with a damp, soft cloth. Do not directly wash it with water or liquid detergent.
33

TROUBLESHOOTING GUIDE
34

Issue

Reason
Loose ear caps

The ear caps are not the right size

Howling

Excessive earwax Hearing aid volume is too loud

Receiver wire cracked or damaged
When the hearing aid is placed in the charging compartment,the charging contacts are not in
good contact
The charging case is out of power

Silent

Power off No battery or low battery

The sound outlet of the receiver is blocked

35

Solution
Take off the ear caps and put them back on Replace ear caps with appropriate size Clean ears
Turn down the volume or consult an audiologist Consult an audiologist
Cleaning the charging contacts of the hearing aids and charging case
Charge the charging case Power on
Timely charging Cleaning the Receiver Sound Outlet
36

Issue
Low Volume
The Indicator Light Is Not
On

Reason
Volume set too low Battery is low
Ear caps are too loose Clogged ear caps Excessive earwax
Changes in hearing loss Hearing aids are not placed correctly The charging case is out of battery
Phone bluetooth turning off Previous Bluetooth pairing
records not cleared 37

Solution
Volume adjustment Charge or replace the battery in time
Replace ear caps Cleaning ear caps Clean the ear canal or seek medical support Consult an audiologist Reposition so that the charging contacts make full contact Charge the charging case Turn on the bluetooth Long-pressing the button on the charging case for 7s and reconnect the device
38

TECHNICAL PARAM 39

Parameter Name

Alpha Pro Hearing Aid Values

Max-OSPL90 HFA-OSPL90 HFA-FOG50 Frequency Range
THD EQ Input Noise Battery Current

112dB + 3dB 106 ± 4dB 32 ± 5dB
300Hz F 6000Hz 500/800/1600Hz 2%+3%
The actual measured value should be < 32dB+3dB
2.8mA

The technical characteristics according to IEC 60118-0. 40

Maximum Output(OSPL90)

140

120

100

Gain(dBSPL)

80

60

40

20

0

200

1000

8000

Frequency(HZ)
Figure 1: Nominal OSPL90 curve as measured in a 2 cc coupler.

Full-On Gain(F0G50)

110

100

90

Gain(dBSPL)

80

70

60

50

40 200

1000

8000

Frequency(HZ)
Figure 2: Nominal frequency response curve as measured in a 2 cc coupler.

41

TECHNICAL INFORMATION
Electrical Safety Classification: Protection against electric shock: Internal power supply Applied parts: Type B Mode of operation: Continuous operation External Connection Device: If an external device connected to this product uses mains power, it must adhere to lEC60601-1 or equivalent safety standards. Software Version: V1.0.0
42

IMPORTANT INFORMATION
43

PRODUCT APPLICABLE ENVIRONMENT
(1) Hearing aids work best in: Temperature: 5°C to 40°C Humidity: 80% Pressure: 86 kPa to 106 kPa (2)For transport or storage: Transport: 5°C to 45°C Storage: -20°C to 45°C Humidity: 80% Pressure: 86 kPa to 106 kPa (3) Handle with care, avoid impacts. (4) Allow 15 minutes to warm up from minimum storage temp or cool down from maximum storage temp before use.
44

MEDICAL DEVICE IMAGES

Points out a situation that could lead to serious, moderate,

!

or minor injuries.

According to IEC 60601-1, the applied parts of this device are classified as type B.

Do not dispose of the device with general domestic waste. Read more in section ‘Disposal information’.

Easily breakable.

Upwards.

Keep the device dry.

Avoid exposure to sunlight.

Follow instructions for use.

MD Medical device.
45

WEARING GUIDELINES
46

WEARING GUIDELINES
1. This product is not suitable for individuals with the following conditions: (1) Absolute Contraindications: – Loss of auditory nerve – Sudden or rapidly progressing hearing loss – Recent sudden tinnitus or tinnitus in one ear – Unexplained deafness in one ear or noticeable uneven deafness – Pain in either ear
(2) Relative Contraindications: – Poor general health – Uncontrollable emotional state – Congenital ear canal atresia or external ear deformity – Excessive foreign objects in the ear canal – Unstable fluctuating hearing loss – Persistent symptoms like headache, dizziness, earache, tinnitus, or discomfort – Recent acute ear issues such as sudden deafness, rapid progressive deafness, or acute ear diseases in the last 3 months – Middle ear fluid with recurrent pus discharge – Non-organic central deafness – Acute external ear infection, middle ear infection, or chronic suppurative otitis media (during the purulent infection stage).
47

OTHERS:
1. Unauthorized repairs can harm equipment and repair personnel. Do not replace parts yourself. If issues arise, send it to the manufacturer for repair. 2. Use only authorized accessories to avoid damaging the unit or risking harm. 3. Unattended parts during patient use are meant for the operator. 4. Keep the device away from kids and pets to prevent them from choking on small parts. 5. The ear cap uses silicone gel; parts touching the skin are ABS and PC materials. Watch for possible allergies. 6. Due to its small size, keep the hearing aid away from kids/pets to prevent damage. 7. Confirm use of the HEARING AID SYSTEM in electronics-restricted areas. 8. If you have otitis media, ear canal inflammation, or exposed middle ear cavities, avoid using aids with earplugs or wax protection. 9. Cotton, dust, bright light, and high temps can affect performance. Avoid such conditions.
48

10. Don’t wear hearing aids during X-rays, scans, or surgery due to electromagnetic fields. Loud sounds over 132dB could harm hearing. Take off aids when near strong fields or loud noise. 11. Avoid extreme heat like leaving aids in a hot car. 12. Don’t use aids in high oxygen/pressure places; risk of fire/explosion. 13. If you have implants like pacemakers: (a) Keep wireless aids 15 cm from implants. If issues, turn off wireless and consult implant maker. (b) Keep magnets 15 cm from implants.
DISPOSAL
1. Do not discard devices or accessories that have reached their shelf life or usage period. These should be recycled by the manufacturer. 2. Dispose of packaging materials following local rules and regulations to prevent negative ecological impact.
49

IMPORTANT FCC COMPLIANCE INFORMATION
5050

Modifications not approved by the responsible party may void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Its operation must adhere to two conditions: (1) The device must not cause harmful interference. (2) The device must accept all received interference, including that which might lead to undesired operation. Note: This equipment is tested and meets the standards for a Class B digital device under FCC Rules. It’s designed to minimize interference in homes. However, improper installation or use might lead to radio interference. While efforts are made to prevent it, some interference might still occur in specific setups.
51

Interference Solutions: If this equipment disrupts radio or TV reception (determined by turning it off and on), try these steps: 1. Adjust the receiving antenna’s position. 2. Increase space between equipment and receiver. 3. Plug the equipment into a different circuit than the receiver. 4. Seek assistance from a dealer or radio/TV technician. Transmitter Guidelines:

Do not place this transmitter near another antenna or transmitter. 2.The device complies with RF exposure requirements and can be used in portable conditions without limitations.
52

PRODUCT WARRANTY
53

Warranty Coverage: All Receiver-in-canal hearing aids by the company have 12-month free warranty for non-human failure from purchase date. Exclusions:
Damage from incorrect/improper use. Damage from self-disassembly or part assembly. Damage from force majeure (flood, fire, earthquake, etc.). Note: Please refer to www.elehear.com for the latest user manual.
Need more help? ELEHEAR support is here for you.
12Months Warranty
support@elehear.com 54

888-669-1099
Elevoc Technology Co.,Ltd. Shenzhen Bay Tech-Eco Park, Nanshan, Shenzhen Guangdong, China
V 1.0