HS1323-011 Electric Firebox User Guide

HS1323-011 Electric Firebox

Product Information

• Specifications
  • Model: HS1323-011
  • Product Code: 5022073
• Safety Information
  • Read all instructions before using this heater.
  • This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
  • If provided, use handles when moving this heater.
  • Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 meters) from the front of the heater and keep them away from the sides and rear.
  • Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
  • Always unplug the heater when not in use.
  • Do not operate any heater with a damaged cord or plug or after the heater malfunctions, or has been dropped or damaged in any manner.
  • Return the heater to an authorized service facility for examination, electrical or mechanical adjustment, or repair.
  • Do not use outdoors.
  • This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate the heater where it may fall into a bathtub or other water container.
  • To disconnect the heater, turn the controls off, then remove the plug from the outlet.
  • Connect to properly grounded outlets only.
  • Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).

Product Usage Instructions

• Locating Your Fireplace
  • Please refer to the detailed instructions that came with the mantel that you purchased.
• Mantel Installation
  • Please refer to the detailed instructions that came with the mantel that you purchased.
• Electrical Connection
  • Ensure that the fireplace is connected to a properly grounded outlet. Do not use with damaged cords or plugs. If any malfunctions occur, contact an authorized service facility for examination, adjustment, or repair.
• Remote Control
  • The remote control for this fireplace complies with Part 15 of the FCC Rules.
  • It should not cause any harmful interference and must accept any interference received.
  • If the remote control does not function properly, please refer to the troubleshooting section in the user manual.
• FAQs
  • Q: Can I use the electric firebox outdoors?
  • A: No, the electric firebox is not intended for outdoor use. It should only be used indoors.
  • Q: Can I use the electric firebox in bathrooms or laundry areas?
  • A: No, the electric firebox is not intended for use in bathrooms, laundry areas, or similar indoor locations. Avoid placing the firebox where it may come into contact with water containers.
  • Q: Can I use an extension cord or power strip with the electric firebox?
  • A: No, it is recommended to always plug the electric firebox directly into a properly grounded wall outlet/receptacle. Do not use an extension cord or relocatable power tap.

Safety Information

1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 meters) from the front of the heater and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
4. Always unplug the heater when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, or has been dropped or damaged in any manner. Return the heater to an authorized service facility for examination, electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate the heater where it may fall into a bathtub or other water container.
8. Do not run the power cord under the carpeting. Do not cover the power cord with throw rugs, runners, or the like. Arrange the power cord away from the traffic area so that it will not be tripped over.
9. To disconnect the heater, turn the controls off, then remove the plug from the outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an electric shock or fire, or damage the heater.
12. To prevent a possible fire, do not block firebox air intakes or exhaust in any manner. Do not operate the firebox on soft surfaces, like a bed, where openings may become blocked.
13. A heater has hot and arching or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
14. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electrical shock, or injury to persons.
15. Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
16. This electric fireplace is not designed for “zero” clearance wall and/or cabinet/millwork installations. Accessibility for servicing and maintenance must be possible without disturbing building structures and/or cabinet/millwork finishes.
17. SAVE THESE INSTRUCTIONS

USER INSTRUCTIONS

1. Any repairs to this appliance should be carried out by qualified/authorized service personnel only.
2. Under no circumstances should this appliance be modified. Parts having to be removed for servicing must be replaced with original “OEM” (original equipment manufacturers) parts only.
3. This firebox is to be cleaned with a damp cloth (water) only.
   • IMPORTANT: Always unplug the power cord before cleaning the unit. Do not use any abrasive cleaners on the unit.
4. Unplug this firebox when not in use.

GROUNDING INSTRUCTIONS

• This heater is for use on 120 volts. The cord has a plug as shown in figure 1A in the diagram. An adapter as shown in Figure 1C is available for connecting three-blade grounding-type plugs to two-slot receptacles.
• The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box.
• The adapter should not be used if a three-slot grounded receptacle is available.
• ( Note: Grounding adapter use is prohibited in Canada)

LOCATING YOUR FIREPLACE

• When choosing a location for your new fireplace, ensure the general instructions are followed.
• Also, for best effect install the fireplace out of direct sunlight. It is safe to set the fireplace insert close to non-combustibles.

MANTEL INSTALLATION

• Please refer to the detailed instructions that came with the mantel that you purchased.
• DO NOT STORE OR USE GASOLINE OR LIQUIDS I ME VICINITY OF OR LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

ELECTRICAL CONNECTION

• A 15 Amp, 120 Volt, 60 Hz circuit with a properly grounded outlet is required to operate this appliance.
• Preferably, the fireplace insert will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation.
• The unit comes standard with a 6 ft (1.8 m) long 3-wire cord, exiting out the back of the fireplace insert. Plan the installation to avoid the use of an extension cord.
• Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
  • WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
  • WARNING: Do not use this fireplace if any part of it has been underwater. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system which has been under water.

FCC

REMOTE CONTROL

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used following the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

DO NOT mix old and new batteries. DO NOT use rechargeable silver oxide cell batteries with the remote control unit. DO NOT mix alkaline, standard (Carbon zinc), or rechargeable (Nickel cadmium) batteries. DO NOT dispose of batteries in a fire. Improper disposal may cause batteries to leak or explode.
WARNING: Never attempt to disassemble or alter the product in any way not instructed by this manual.

WARNING

• This Product can expose you to chemicals including Disononyl phthalate (DINP) which is known to the State of California to cause cancer and Di-isodecyl phthalates (DIDP) which is known to the State of California to cause birth defects or other reproductive harm.

1 Year Warranty

WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for one year from the date of purchase, subject to the following conditions and limitations. This electric fireplace must be installed and operated at all times following the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such parts) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection. The manufacturer may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of the defective part (s).
WHAT IS NOT COVERED
Any installation, labour, construction, transportation, or other related costs/ expenses arising from defective part (s). repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be responsible for any incidental, indirect, or consequential damages, except as provided by law. All other warranties – expressed or implied – concerning the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded. The manufacturer neither assumes nor authorizes any third party to assume, on its behalf, any other liabilities for the sale of this product. The warranties as outlined within this document do not apply to nonmanufacturer accessories used in conjunction with the installation of this product. This warranty does not cover the light bulbs) included with the fireplace. This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals: the fireplace is subjected to prolonged periods of dampness or condensation; the fireplace is altered, willfully abused, damaged by accident, or misused in any way. Make sure you have your warranty, your sales receipt, and the model/serial number of your product.
DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF. PLEASE CONTACT CUSTOMER SERVICE AT: UNINEO.INC

• E-mail: service@uni-neo.com.

Pre-Installation

PLANNING INSTALLATION

• To avoid scratching the finish, assemble the product on a soft, non-abrasive surface, such as carpet or cardboard.
• Assembly of this product may require more than one person.

TOOLS REQUIRED

HARDWARE INCLUDED

Note: Hardware not shown to actual size.

PACKAGE CONTENTS

CLEARANCE TO COMBUSTIBLES

Sides| 2 27/64 in. (61.5 mm)
Floor| 0 in. (0 mm)
Top| 2 in. (51 mm)
Front| 36 in. (914 mm)
Rear| 25/32 in. (20 mm)
SPECIFICATIONS| 23-900- 003
---|---
Voltage| 120V AC
Frequency| 60HZ
Heater Rating| 1350W
Max. Amps| 12A
Width| 24.74 in. (628.4mm)
Depth| 8 in. (202mm)
Height| 17.32 in. (440mm)

Operation

NOTE: When the heat function is used for the first time, a slight odour may be present. This is normal and should not occur again unless the heater is not used for an extended period.

USING THE CONTROL PANEL

1. Check that the heater outlet grill is not covered or obstructed in any way, and make sure the power to the unit is switched on.

2. The fireplace can be accessed in two ways: Using the touchpad control panel or using the multifunction remote control unit.

3. Press the appropriate button to operate your fireplace:

4. Main Power Button: This button supplies power to all of the fireplace functions. It must be turned on for the fireplace to work.

5. Heater Control Button: This button controls the heater ON/OFF. When the temperature unit is set as ‘F” or “C”, the temperature scope is as follows: “F” =Fahrenheit temperature 86°F, 84°F, 82°F, 80°F, 78°F, 76°F, 74°F, 72°F, 70°F, 68°F, 66°F, 64°F, 62°F. “C” =Celsius temperature 30°C, 29°C, 28°C, 27°C, 26°C, 25°C, 24°C, 23°C, 22°C, 21.C, 20°C, 19°C, 18°C, 17°C.

6. Flame Control Button: This button controls the brightness of the flame effect with settings at  High, Medium, and Low. When the log set is first turned on, the flame will come on at the highest setting. The log set will remember the last flame setting used and in later use the flame brightness will start at that setting, unless power to the unit has been interrupted. Each time the flame button is pressed, the flame brightness decreases. The only way to turn off the flame effect completely is to turn off the main power button (1).

7. Timer Button: This button controls the ON/OFF and 8-time setting from 1 H to 8 H. When the Timer is first turned on, it will come on at the shortest time setting (1 H). Each time the Timer button is pressed, the time increases 1 hour, up to the longest setting (8 hours). Once the set time expires, all fireplace functions will be automatically turned off.

8. Fahrenheit/Celsius Display: This button displays F (Fahrenheit) or C (Celsius) depending on how the temperature mode is set. When the fireplace is turned on, the Fahrenheit (F) temperature will be displayed. To switch from Fahrenheit to Celsius, or vice-versa, when the HEATER is ON, hold the HEATER CONTROL button for 10 seconds. The fireplace will remember the last temperature mode setting, and in later use, the display will start at that setting, unless power to the unit has been interrupted.

9. Temperature/Timer Display: This LED display shows the set point for the temperature and timer functions. When either of these functions is activated, the display reflects the set point for five seconds and then fades to black. Any change in the set point of the temperature or timer will reactivate the display, which again fades after five seconds.

   • NOTE: After the fireplace has been operating when the unit is turned off, the fan (not the heater) will continue to run for about 1 minute to cool down the interior of the unit. During this time, you may feel cool air from the blower outlet. This is normal and does not require any action. The fan will stop once the interior cools down.
   • IMPORTANT: Under normal operation, when power is interrupted from either an outage or from unplugging the unit from the wall while still in operation, the error code “EC” may appear on the LCD control panel and the unit will cease operation. To reset, unplug the unit for 10 minutes, then plug it back in for normal operation following the Use and Care guide.

Maintenance

• DANGER: Disconnect power before servicing.
• WARNING: Any electrical re-wiring of this appliance must be done by a qualified electrician. This wiring must be done by local codes and/or in Canada with the current CSA C22.1 Canadian Electrical Code, and for US installations, the National Electrical Code ANSI/NFPA NO 70.
• WARNING: If repairing or replacing any electrical component or wiring, the original wire routing, colour coding and securing locations must be followed.

GLASS INFORMATION

1. Under no circumstances should this product be operated with a broken or chipped glass panel.
2. Do not strike or slam the glass.
3. Do not use abrasive cleansers to clean the glass. Make sure the glass is cool to the touch.
4. This product uses tempered glass. Replacement of the glass supplied by the manufacturer should be done by qualified/authorized service personnel only.

MAINTENANCE OF MOTORS

1. Always disconnect the appliance from the main power supply and allow it to cool before any servicing operation.
2. The motors used on the fan heater and flame blower are pre-lubricated for extended bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the appliance around the air intake and exhaust, as well as the fan heater is recommended. For heavy or continous use, periodic cleaning must be done more frequently. If the heater blows alternating cold and warm air, check the fan for free movement and for debris restricting air flow. If the fan does not move freely, the unit be turned off and the fan replaced immediately to prevent further damage to the unit.

REMOTE CONTROL INFORMATION

• The infrared remote control relies on a line of sight and must be pointed at the flame/screen of the fireplace to work.
• The remote control unit has the controls required to turn ON/OFF both the main power and the heater.
• If you prefer to use the touchpad control on the fireplace unit itself, open the control panel sliding cover to access the touchpad buttons.
• The layout of the buttons on touchpads and remote control units can be seen on the previous page.

BATTERY REPLACEMENT

Please dispose of the used battery per municipal or provincial/state law.

BATTERY REPLACEMENT PROCEDURE: (SIZE CR2025)

THIS PRODUCT CONTAINS BATTERIES. IF SWALLOWED, IT COULD CAUSE SEVERE INJURY OR DEATH IN JUST 2 HOURS. SEEK MEDICAL ATTENTION IMMEDIATELY.

Circuit Diagram

DANGER: Disconnect power before servicing.

Care and Cleaning

1. Always turn the heater OFF and unplug the power cord from the outlet before cleaning.
2. Cleaning of the control panel, located in the upper right-hand corner of the fireplace is to be done only using a soft cloth, slightly dampened in water (if needed, a small amount of dish soap can be added to the water) and dried using a clean, dry soft cloth. Cleaning of the screen diffuser is to be done using only water and lint-free cloth. DO NOT use any abrasive on the controls or the diffusing screen.

Troubleshooting

If you have any questions regarding the product, please send e-mail to service@uni-neo.com.

Check additional appliances on the circuit; ideally

circuit.

Send e-mail to service@uni-neo.com.

The power light itself ect is not visible.| Light bulbs are not functioning. Loose wiring| Refer to the operating instructions. Refer to Replacing the Light Bulbs Send an e-mail to service@uni-neo.com.
The heater is not operating.| Incorrect operation. The heater switch is defective. The heater assembly is defective. There is loose wiring. The vents are dirty or clogged.| Refer to the operating instructions. Send e-mail to service@uni-neo.com. Unplug the unit. Clear the vent area of dust and debris. Wait ten minutes, plug the unit in again and turn on the heater
There is excessive noise when the heater is operating.| Dirty or clogged blower. ****

The heater assembly is defective.

| Refer to Maintenance of Motors in Care and Maintenance. Send e-mail to service@uni-neo.com.
The power light is ON but the ember

| Light bulbs are not functioning. Loose wiring.| Refer to Replacing the Light Bulbs Send an e-mail to service@uni-neo.com.
There is excessive noise when the heater is OFF.| ****

against the housing.

| servicing. Send e-mail to service@uni-neo.com.
Error code “EC” on the LCD control panel.| The thermostat is disconnected.| Unplug the unit for 10 minutes, then plug it back in for normal operation per the Use and Care Guide.

Service Parts

IMPORTANT: SAVE THESE INSTRUCTIONS.

• PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE

WARNING!

• IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY, AN ELECTRICAL SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
• Retain this manual for future use.

References

• Neo

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