MAYTAG W11255747B Electric Cooktop Instruction Manual

: June 16, 2024
: Maytag

MAYTAG W11255747B Electric Cooktop Instruction Manual

Product Information

Specifications

Model Number: [Model Number]
Serial Number: [Serial Number]

Cooktop Safety

Your safety and the safety of others are very important. Please read and obey all safety messages provided in this manual and on your appliance. The safety alert symbol is used to alert you to potential hazards that can cause harm.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

There are two types of safety messages:

DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING
You can be killed or seriously injured if you don’t follow instructions. All safety messages will inform you of the potential hazard, provide instructions on how to reduce the chance of injury, and explain what can happen if the instructions are not followed.

Important Safety Instructions

To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow these basic precautions:

WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:
- WARNING: Danger of fire: Do not store items on the cooking surfaces. Never leave anything on the surface when unattended and not in use. Never place flammable or plastic items on or near the surface.
  CAUTION: Do not store items of interest to children in cabinets above a cooktop
- Children climbing on the cooktop to reach items could be seriously injured.
Proper Installation
- Be sure your cooktop is properly installed and grounded by a qualified technician. Never Use Your Cooktop for Warming or Heating the Room.
Do Not Leave Children Alone
- Children should not be left alone or unattended in area where cooktop is in use. They should never be allowed to sit or stand on any part of the cooktop. This appliance is not intended for use by people (including children) whose physical, sensory or mental capacities are different or impaired or who lack the necessary experience or knowledge/expertise to do so, unless such persons are supervised or are trained to operate the appliance by a person who accepts responsibility for their safety.
Wear Proper Apparel
- Loose-fitting or hanging garments should never be worn while using the cooktop.
User Servicing
- Do not repair or replace any part of the cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
  WARNING: Failing to supervise an electric grill when cooking on it with oil or fat is dangerous and constitutes a fire hazard.
Do Not Use Water on Grease Fires
- Smother fire or flame or use dry chemical or foam-type extinguisher.
Use Only Dry Potholders
- Moist or damp potholders on hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS
- Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among those areas are the cooktop and surfaces facing the cooktop.
Use Proper Pan Size
- This cooktop is equipped with one or more surface units of different size. Select utensils having flat bottoms large enough to cover the surface unit heating element. The use of undersized utensils will expose a portion of the heating element to direct contact and may result in ignition of clothing. Proper relationship of utensils to burner will also improve efficiency.
Never Leave Surface Units Unattended at High Heat Settings
- Boilover causes smoking and greasy spillovers that may ignite.
  CAUTION: The cooking process should be supervised. Short cooking periods require constant supervision.
Glazed Cooking Utensils
- Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units
- To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units. Metal objects, such as knives, forks, spoons and lids should not be left on the grill’s cooking surface as they may get hot.
Do Not Cook on a Broken Cooktop
- If the cooktop breaks, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock. Contact a qualified technician immediately. Turn off the device to avoid the possibility of electric shock. If the power supply cord gets damaged, have it replaced by the manufacturer, the latter’s service agent or by qualified personnel in order to avoid danger.
Clean the Cooktop With Caution
- If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface. The device is not designed to be started up by an external timer or by a separate remote control system.

For units with ventilating hood

Clean Ventilating Hoods Frequently
Grease should not be allowed to accumulate on the hood or filter.
When flaming foods under the hood, turn the fan on.

For units with coil elements

Make Sure Reflector Pans or Drip Bowls Are in Place
- The absence of these pans or bowls during cooking may subject wiring or components underneath to damage.
Protective Liners
- Do not use aluminium foil to line surface unit drip bowls, except as suggested in the manual. Improper installation of these liners may result in a risk of electric shock, or fire.
Do Not Soak Removable Heating Elements
- Heating elements should never be immersed in water.

SAVE THESE INSTRUCTIONS

COOKTOP USE

This manual covers different models. The cooktop you have purchased may have some or all of the items listed. The locations and appearances of the features shown here may not match those of your model.

30″ (76.2 cm) Control panel

Right rear control knob
Left rear control knob
Left front control knob
Right front control knob
Hot surface indicator light
The cooktop on indicator light

36″ (91.4 cm) Control panel

Left rear control knob
Centre rear control knob
Right rear control knob
Right front control knob
The cooktop on indicator light
Hot surface indicator light
Left front control knob

30″ (76.2 cm) Cooktop

Left rear cooking surface
Right rear cooking surface
Control panel
Right front dual element cooking surface
Left front cooking surface (With bridge)

36″ (91.4 cm) Cooktop

Left rear cooking surface
Centre rear cooking surface
Right rear dual-element cooking surface
Right front cooking surface
Control panel
Left front cooking surface (With bridge)

Cooktop Controls

Refer to the user manual for detailed instructions on how to use the cooktop controls.

Fire Hazard
Turn off all controls when done cooking. Failure to do so can result in death or fire.

The control knobs can be set to anywhere between High and Low. Push in and turn to the setting.

The surface cooking area locator shows which element is turned on. Use the following chart as a guide when setting heat levels

REMEMBER: When cooktop is in use, the entire cooktop area may become hot.

Speed Heat™ Element
The Speed Heat™ Element (left rear element) offers flexibility for 2 heating choices: Speed Heat™ High and low heat. Speed Heat™ High boils liquid faster. The lower heat option (single element) can be used to prepare sauces, to brown or saute foods and to keep food at a low temperature. Use cookware appropriate in size for the Speed Heat™ Element.

Hot Surface Indicator Light
This unit features a Hot Surface Indicator Light. The Hot Surface Indicator Light will glow as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.

Cooktop On Indicator Light
Each cooktop has a Cooktop On Indicator light. When a control knob is on, the light will glow.

Dual Zone Element (on some models)
The dual zone elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual sizes combine single and dual elements and are recommended for larger cookware, large quantities of food, and home canning. For best High heat performance, match burner to cookware size For best Low heat or Simmer performance, match cookware to largest cooking area ring and use single ring for desired performance.

Dual Zone Element (on some models)

Single size
Dual size

To Use SINGLE:

Push in and turn knob from the OFF position to the SINGLE zone anywhere between Low and High.
Turn knob to OFF when finished.

To Use DUAL:

Push in and turn knob from the OFF position to the DUAL zone anywhere between Low and High.
Turn knob to OFF when finished.

Danger of Fire

Do not store items on the cooking surfaces.
Never leave anything on the surface when unattended and not in use.
Never place flammable or plastic items on or near the surface.

Bridge Element (on some models)

The bridge element allows flexibility in the left side cooking area.

Use the bridge area to create an oblong heated area to cook with large cookware.

Use the bridge element to create an oblong heated area to cook with oblong pans.

To use SINGLE (C):

Push in and turn front left knob from OFF position to the SINGLE zone anywhere between Low and High.
Turn knob to OFF when finished.

To use SINGLE and BRIDGE area (C + B):

Push in and turn front left knob from OFF position to the BRIDGE zone anywhere between Low and High.
Turn knob to OFF when finished.

To use SINGLE (A):

Push in and turn rear left knob from OFF position anywhere between Low and High.
Turn knob to OFF when finished.

To use both Single elements and Bridge (A + B + C):

Turn on Single and Bridge (C + B).
Turn on Single (A).
Turn knobs to OFF when finished.

Ceramic Glass

The surface cooking area will glow red when an element is on. Some parts of the surface cooking area may not glow red when an element is on. This is a normal operation. The burner will cycle on and off to maintain the selected heat level. It will also randomly cycle off and back on again, even while on High, to keep the cooktop from extreme temperatures. It is normal for the surface of the light-colored ceramic glass to appear to change color when surface cooking areas are hot. As the glass cools, it will return to its original colour. Cleaning off the cooktop before and after each use will help keep it free from stains and provide the most even heating. On cooktops with light-colored ceramic glass, soils and stains may be more visible, and may require more cleaning and attention. A cooktop cleaner and a cooktop scraper are recommended. For more information, see the “General Cleaning” section.

Avoid storing jars or cans above the cooktop. Dropping a heavy or hard object onto the cooktop could crack the cooktop.
To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills using a scraper while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
To avoid scratches, do not slide cookware or bakeware across the cooktop. Aluminum or copper bottoms and rough finishes on cookware or bakeware could leave scratches or marks on the cooktop.
Do not cook popcorn in prepackaged aluminum containers on the cooktop. They could leave aluminum marks that cannot be removed completely.
To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
To avoid damage to the cooktop, do not use the cooktop as a cutting board.
Use cookware about the same size as the surface cooking area. Cookware should not extend more than 1/2″ (1.3 cm) outside the area.
Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed or dented bottoms could cause uneven heating and poor cooking results.
Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler, no space or light should be visible between it and the cookware.
Cookware designed with slightly indented bottoms or small expansion channels can be used.
Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.
To avoid damage to the cooktop, do not cook foods directly on the cooktop.

Griddle

To Use the Griddle:

Locate the griddle on the Bridge Element (Left side) as shown.
Before each use, brush on a thin layer of cooking oil to keep food from sticking. Cooking sprays may leave a sticky residue on the griddle that is hard to remove.
For best results, preheat the griddle for 5 minutes. Preheating the griddle slowly will ensure even heat distribution and will avoid warping the griddle.
For preheating and cooking, set both zones of the Bridge Element to the same heat setting for best and even performance.

To Clean the Griddle:

Let the griddle cool, and then empty the drip tray.
See the “General Cleaning” section for cleaning instructions.
Store griddle in a cool dry place.

Home Canning

When canning for long periods, alternate the use of surface cooking areas, elements or surface burners between batches. This allows time for the most recently used areas to cool.

Center the canner on the grate or largest surface cooking area or element. On electric cooktops, canners should not extend more than 1/2″ (1.3 cm) beyond the surface cooking area or element.
Do not place canner on 2 surface cooking areas, elements or surface burners at the same time.
On ceramic glass models, use only flat-bottomed canners.
On coil element models, the installation of a Canning Unit Kit is recommended. If a kit is not installed, the life of the coil element will be shortened. See “Assistance or Service” for instructions on how to order.
For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance.

Cookware

IMPORTANT: Do not leave empty cookware on a hot surface cooking area, element or surface burner. Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid and the material should be of medium-to-heavy thickness. Rough finishes may scratch the cooktop. Aluminum and copper may be used as a core or base in cookware. However, when used as a base they can leave permanent marks on the cooktop or grates. Cookware material is a factor in how quickly and evenly heat is transferred, which affects cooking results. A nonstick finish has the same characteristics as its base material. For example, aluminum cookware with a nonstick finish will take on the properties of aluminum.

General Cleaning

IMPORTANT : Before cleaning, make sure all controls are off and the oven and cooktop are cool. Always follow label instructions on cleaning products. Soap, water and a soft cloth or sponge are suggested first unless otherwise noted. Do not use a steam cleaner.

STAINLESS STEEL (on some models)
To avoid damage to stainless steel surfaces, do not use soap-filled scouring pads, abrasive cleaners, Cooktop cleaners, steel wool pads, gritty washcloths or abrasive paper towels. Cleaning Method:

Rub in the direction of the grain to avoid damage.

Affresh® Stainless Steel Cleaner and Polish (Part Number W10355016) (not included): See the “Assistance or Service” section to order.
All-purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.

COOKTOP CONTROLS
To avoid damage to the cooktop controls, do not use steel wool, abrasive cleansers or oven cleaner. To avoid damage, do not soak knobs. When replacing knobs, make sure knobs are in the Off position. On some models, do not remove seals under knobs.

Cleaning Method:

Soap and water:
Pull knobs straight away from control panel to remove.
Dishwasher:
Pull knobs straight away from control panel to remove.

GRIDDLE
To avoid damaging the nonstick surface, do not use steel wool and abrasive cleaners.

Cleaning

Mild detergent

CERAMIC GLASS

Cleaning Method:
To avoid damaging the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover, or ammonia.

Remove food/residue with the Cooktop Scraper.
- For best results, use the Cooktop Scraper while the cooktop is still warm but not hot to the touch. It is recommended to wear an oven mitt while scraping the warm cooktop.
- Hold the Cooktop Scraper at approximately a 45° angle against the glass surface and scrape the residue. It will be necessary to apply pressure in order to remove the residue.
  Allow the cooktop to cool down completely before proceeding to Step 2.
Allow the cooktop to cool down completely before proceeding to Step 2. to the affected areas.
- Rub affresh® Cooktop Cleaner onto the cooktop surface with the blue Cooktop Cleaning Pad. Some pressure is needed to remove stubborn stains.
- Allow the cleaner to dry to a white haze before proceeding to Step 3.
Polish with a clean, dry cloth or a clean, dry paper towel.
- Repeat steps 1 through 3 as necessary for stubborn or burned-on stains.The Complete Cooktop Cleaner Kit is available for order and includes the following:
- Cooktop Scraper
- Affresh® Cooktop Cleaner
- Blue Cooktop Cleaning Pads

See the “Accessories” section for part numbers and information on ordering.

Safety for Children
Do not store items of interest to children in the cooktop. Ensure that children are supervised when using the appliance.

Warming or Heating the Room
Never use your cooktop for warming or heating the room.

Supervision
The cooking process should be supervised. Short cooking periods require constant supervision.

Metal Objects
Metal objects, such as knives, forks, spoons, and lids, should not be left on the grill’s cooking surface as they may get hot.

Power Supply Cord
If the power supply cord gets damaged, have it replaced by the manufacturer, the manufacturer’s service agent, or by qualified personnel to avoid danger.

External Timer or Remote Control System
The device is not designed to be started up by an external timer or by a separate remote control system.

Flaming Foods
When flaming foods under the hood, turn the fan on.

Removable Heating Elements
Do not soak removable heating elements. Heating elements should never be immersed in water.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual, or visit http://www.maytag.com. In Canada, visit http://www.maytag.ca. In Mexico, visit http://www.maytag.mx/servicio. Contact us by mail with any questions or concerns at the address below.

In the U.S.A.:
Maytag Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

In Canada:
Whirlpool Canada LP
Customer eXperience Center
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

In Mexico:

Whirlpool México, S. de R.L. de C.V.
Antigua Carretera Roma Km 9 S/N
Col. El Milagro, Apodaca, N.L.,
Mexico, C.P. 66634

Please include a daytime phone number in your correspondence.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request. If you need replacement parts If you need to order replacement parts, we recommend that you use only factory- specified parts. Factory-specified parts will fit right and work right because they are made with the same precision used to build every new MAYTAG® appliance. To locate factory-specified parts in your area, call the following customer assistance telephone number or your nearest designated service centre.

In the U.S.A.

Call Maytag Customer eXperience Center toll-free:
1-800-344-1274, or visit our website at www.maytag.com Our consultants provide assistance with:

Features and specifications on our full line of appliances.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service companies. Maytag® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the Maytag® appliances designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance
If you need further assistance, you can write to Maytag® Appliances with any questions or concerns at:

Maytag Brand Home Appliances
Customer Experience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Accessories

Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
(ceramic glass models)
Order Part Number 31463
Cooktop Scraper
(ceramic glass models)
Order Part Number WA906B
Affresh® Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number W10355016
Affresh® Cooktop Cleaner
Order Part Number W10355051

In Canada

Call the Whirlpool Canada LP Customer eXperience Centre toll free 1-800-807-6777 or visit our website at www.maytag.ca. Our consultants provide assistance with:

Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors and service companies. Maytag® appliances designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.

For further assistance
If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at:

Whirlpool Canada LP
Customer Experience Centre
200 – 6750 Century Ave
Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

In Mexico
Call the Whirlpool Service Center:
Teléfono: (81) 8329-2100 Dentro de la Republica Mexicana
Teléfono: 01 (81) 8329-2100 or visit www.maytag.mx/servicio.

For further assistance
If you need further assistance, you can write to Whirlpool Properties with any questions or concerns at:

Whirlpool México, S. de R.L. de C.V.
Antigua Carretera Roma Km 9 S/N
Col. El Milagro, Apodaca, N.L.,
Mexico, C.P. 66634

Please include a daytime phone number in your correspondence.

WHIRLPOOL SERVICE

www.whirlpool.mx/servicio

Solicita tu servicio

®/™ ©2023 All rights reserved.
Used under license in Canada.
Todos los derechos reservados.

FAQ (Frequently Asked Questions)

Q: Can I store items on the cooking surfaces?
A: No, it is not recommended to store items on the cooking surfaces as it can be a fire hazard.

Q: Can I use the cooktop to warm or heat the room?
A: No, the cooktop is not designed for warming or heating the room. It is intended for cooking purposes only.

Q: Can I leave metal objects on the grill’s cooking surface?
A: No, metal objects such as knives, forks, spoons, and lids should not be left on the grill’s cooking surface as they may become hot.

Q: What should I do if the power supply cord gets damaged?
A: If the power supply cord gets damaged, it should be replaced by the manufacturer, the manufacturer’s service agent, or by qualified personnel to avoid danger.

Nothing will operate

Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Is the cooktop wired properly?

See Installation Instructions.

Cooktop will not operate

Is the control knob set correctly?

Push in knob before turning to a setting.

Excessive heat around cookware on cooktop

Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than 1/2

Cooktop cooking results not what is expected

Is the proper cookware being used?

See “Cookware” section.

Is the control knob set to the proper heat level?

See “Cooktop Controls” section.

Is the cooktop level?

Level the cooktop. See the Installation Instructions.

A vapor is being emitted from the knobs of the cooktop

Is the cooktop in its first use(s)?

During the first use(s), a vapor may be seen exiting the holes around the knobs of the cooktop. This behavior is normal and should disappear after use.