TSC TH240 Desktop Barcode Printer User Manual

: May 15, 2024
: TSC

Table of Contents

TSC TH240 Desktop Barcode Printer
Product Usage Instructions
FAQs
Introduction
Unpacking and Inspecting
Getting to Know Your Printer
Setting up the Printer
Operator Interface
TSC Console
Main Screen
Troubleshooting
Maintenance
Agency Compliance and Approvals
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

TSC TH240 Desktop Barcode Printer

Product Information

Specifications

Model: DH240 Series (HC: Healthcare)
Resolution: 8 dots/mm (203 dpi)
Print Method: Direct Thermal
Max. Print Speed: 203 mm (8)/second (Peel mode: 76 mm (3)/second)
Max. Print Width: 108 mm (4.25)
Max. Print Length: 25,400 mm (1,000)
Enclosure Dimension: 105.7 mm (4.16)
Weight: 11,430 mm (450)
Label Roll Capacity: N/A
Processor: N/A
Memory: N/A

Product Usage Instructions

1. Unpacking and Inspecting

Follow these steps to unpack and inspect your Desktop Barcode Printer:

Remove the printer from its packaging.
Inspect the printer for any visible damage.
Ensure all included accessories are present.

2. Getting to Know Your Printer

In this section, you will learn about the various components and features of your Desktop Barcode Printer:

Refer to the user manual for detailed information on each component.

3. Setting up the Printer

Follow these steps to set up your Desktop Barcode Printer:

Connect the printer to a power source.
Connect the printer to your computer using the provided USB cable.
Install any necessary drivers or software for the printer.
Adjust any necessary settings for your specific printing requirements.

4. Operator Interface

The operator interface of your Desktop Barcode Printer allows you to control and monitor the printing process. Refer to the user manual for detailed instructions on using the operator interface.

5. TSC Console

The TSC Console is a software program that provides advanced configuration options for your Desktop Barcode Printer. Refer to the user manual for instructions on using the TSC Console.

6. Main Screen

The main screen of your Desktop Barcode Printer displays important information and settings. Refer to the user manual for a detailed explanation of each element on the main screen.

7. Troubleshooting

If you encounter any issues with your Desktop Barcode Printer, refer to the troubleshooting section of the user manual for solutions to common problems.

8. Maintenance

Regular maintenance is important to keep your Desktop Barcode Printer in optimal condition. Refer to the user manual for recommended cleaning supplies and procedures.

9. Agency Compliance and Approvals

Your Desktop Barcode Printer meets all necessary agency compliance and approvals. Refer to the user manual for detailed information on these certifications.

FAQs

Q: Where can I find the user manual?

A: The user manual can be found on the official website of the product manufacturer at www.tscprinters.com.

Q: What should I do if my printer is not working properly?

A: If you are experiencing issues with your printer, refer to the troubleshooting section of the user manual for solutions to common problems. If the issue persists, contact customer support for further assistance.

Q: How often should I perform maintenance on my printer?

A: It is recommended to perform regular maintenance on your printer to ensure optimal performance. Refer to the user manual for specific guidelines on cleaning supplies and procedures.

Desktop Barcode Printer
TH240/DH240 Series
Thermal Transfer Direct Thermal
Series Models
TH240 / TH340 TH240T / TH340T TH240THC / TH340THC DH240T / DH340T DH240THC / DH340THC
User Manual

www.tscprinters.com

Copyright
©2023 TSC Auto ID Technology Co., Ltd. The copyright in this manual, the software and firmware in the printer described are owned by TSC Auto ID Technology Co., Ltd. All rights reserved. CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of TSC Auto ID Technology Co.
I

Introduction

Thank you very much for purchasing TSC barcode printer. The TH/DH240 Series Desktop Barcode Printers are versatile and flexible for diverse printing requirements. This series’ versatility enables printing a wide range of difficult labels, including thick, tiny, and long labels and certain types of vertical market labels. Our printer language emulation makes the TH/DH240 Series plug-and-play. Its firmware automatically identifies major printer languages and begins printing immediately without changing label templates. The TH/DH240 Series minimizes downtime during daily operations through comprehensive printer management tools (Internal Embedded Webpage, virtual control panel, TSC Console, and SOTI Connect), printer shutdown prevention, and supports network security configurations to manage printers efficiently. The TH/DH240 Series scales up applications with a wide media width, high- precision printing, and several addable future-proof options. This empowers businesses to adapt to changing requirements for present and future operations. The eco-friendly printer features 100% recyclable packaging and plastic printer casing. Over 90% of printer components are recyclable at the printer’s endof-life, reducing environmental impact. This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC website at: https://www.tscprinters.com.
3

1.1 Specifications

DH240 Series

Model (HC: Healthcare)
Resolution Print Method Max. Print Speed Max. Print Width Max. Print Length
Enclosure
Dimension Weight Label Roll Capacity Processor
Memory

DH240T (HC)

DH340T (HC)

8 dots/mm (203 dpi)

12 dots/mm (300 dpi)

Direct Thermal

203 mm (8″)/ second Peel mode: 76 mm (3″)/ second

152 mm (6″)/ second Peel mode: 76 mm (3″)/ second

108 mm (4.25″)

105.7 mm (4.16″)

25,400 mm (1,000″)

11,430 mm (450″)

Clamshell with double-walled plastic Disinfectant-ready, designed with an easy-to-clean surface and a sealed button interface (for healthcare models
only) Antibacterial enclosure (for healthcare models only)

208 mm (width) x 170 mm (height) x 235 mm (depth) 8.19″ (width) x 6.69″ (height) x 9.25″ (depth)

2.1 kg (4.63 lbs)

127 mm (5″) OD

32-bit RISC CPU
128 MB Flash memory 128 MB SDRAM microSD card reader, max. 512 GB; supported format: FAT32 and exFAT only

4

Model (HC: Healthcare)
I/O & Connectivity
Power LCD Display Button
Sensor Real Time Clock (RTC) Built-in Fonts

DH240T (HC)

DH340T (HC)

USB 2.0 RS-232 USB Host Ethernet LAN port (10/100 Mbps) 802.11 a/b/g/n/ac Wi- Fi with Bluetooth 5.0 combo module (dealer option) Bluetooth 5.0 (dealer option) MFi Bluetooth 5.0 (factory option)
External universal switching power supply: IEC 60601-1 certified power supply (for healthcare models only) Input: AC 100-240V, 2.0A, 50-60Hz Output: DC 24V, 3.75A, 90W
3.5″ color touch display (resolution 480 x 320)
Power switch x1 Feed button x1 Pause button x1 Reprint button x1
Transmissive gap sensor Black mark reflective sensor (adjustable position) Printhead open sensor
Standard
8 alpha-numeric bitmap fonts Monotype Image® true type font engine with one CG Triumvirate Bold Condensed scalable font ARIALUNI.TTF Unicode true type font

5

Model (HC: Healthcare)
Supported Barcode Formats
Font & Barcode Orientation Printer Language Media Type Media Width Media Thickness Media Core Diameter Label Length
Environment Condition

DH240T (HC)

DH340T (HC)

1D Barcodes Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleaved 2 of 5, EAN 8, EAN 13, EAN 128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China post, ITF14, EAN14, Code 11, TELEPEN, TELEPENN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Leitcode, LOGMARS
2D Barcodes TLC39, CODABLOCK F mode, PDF-417, Maxicode, DataMatrix, QR code, Aztec, Micro PDF 417, GS1 DataBar (RSS barcode)

0 / 90 / 180 / 270 degree

TSPL-EZD (compatible to EPL, ZPL, ZPL II, and DPL)

Continuous, Die-cut, Black mark, Fanfold, Notch (outside wound), Linerless Media (for linerless option)

15 120 mm (0.59″ 4.72″) Peel mode and Cutter mode: 15 112 mm (0.59″ 4.40″), including the liner
0.06 0.19 mm (2.36 7.48 mil) Linerless media: 0.06 0.10 mm (2.36″ 3.937 mil)

25.4 38.1 mm (1″ 1.5″)

5 25,400 mm (0.2″ 1,000″)

5 11,430 mm (0.2″ 450″)

Peel mode: 25.4 152.4 mm (1″ 6″)

Cutter mode: 25.4 25,400 mm (1″ 1000″)

Cutter mode: 25.4 11,430 mm (1″ 450″)

Linerless cutter mode: 25.4 152.4 mm (1″ 6″)

Linerless tear mode: 50.8 152.4 mm (2″ 6″)

Operation: 0 to 40°C (32 to 104°F), 25 to 85% (non-condensing) Storage: -40 to 60°C (-40 to 140°F), 10 to 90% (non-condensing) Linerless print: 5 to 35°C (41 to 95°F), 25 to 75% (non-condensing)

6

Model (HC: Healthcare)
Accessories Factory Options
Dealer Options
User Options

DH240T (HC)
Quick start guide x1 USB cable x1 Power cord x1 External universal switching power supply x1
MFi Bluetooth 5.0
Peel-off module Guillotine cutter (full cut and partial cut) 802.11 a/b/g/n/ac Wi-Fi with Bluetooth 5.0 combo module Bluetooth 5.0 module Linerless with cutter (full cut) Linerless with tear
External label roll mount KP-200 Plus keyboard display unit 10 mm narrow media adapter

DH340T (HC)

7

TH240 Series
Model (HC: Healthcare)
Resolution Print Method Max. Print Speed Max. Print Width Max. Print Length
Enclosure
Dimension Weight Label Roll Capacity Ribbon Ribbon Width Processor
Memory

TH240

TH340

TH240T (HC)

TH340T (HC)

8 dots/mm (203 dpi)

12 dots/mm (300 dpi)

8 dots/mm (203 dpi)

12 dots/mm (300 dpi)

Thermal Transfer & Direct Thermal

203 mm (8″)/ second Peel mode: 76 mm (3″)/ second
108 mm (4.25″)

152 mm (6″)/ second Peel mode: 76 mm (3″)/ second
105.7 mm (4.17″)

203 mm (8″)/ second Peel mode: 76 mm (3″)/ second
108 mm (4.25″)

152 mm (6″)/ second Peel mode: 76 mm (3″)/ second
105.7 mm (4.17″)

25,400 mm (1,000″)

11,430 mm (450″)

25,400 mm (1000″)

11,430 mm (450″)

Clamshell with double-walled plastic Disinfectant-ready, designed with an easy-to-clean surface and a sealed button interface (for healthcare models only) Antibacterial enclosure (for healthcare models only)

223 mm (width) x 186 mm (height) x 286 mm (depth) 8.78″ (width) x 7.32″ (height) x 11.26″ (depth)

2.8 kg (6.17 lbs)

127 mm (5″) OD
300 m long, max. OD 67 mm, 1″ core (ink coated outside) 110 m long, max. OD 40 mm, 0.5″ core (ink coated outside)

40 110 mm (1.6″ 4.3″)

32-bit RISC CPU
128 MB Flash memory 128 MB SDRAM microSD card reader, max. 512 GB; supported format: FAT32 and exFAT only

8

Model (HC: Healthcare)
I/O & Connectivity
Power LCD Display
Button & LED
Sensor Real Time Clock (RTC) Built-in Fonts

TH240

TH340

TH240T (HC)

TH340T (HC)

USB 2.0 RS-232 USB Host Ethernet LAN port (10/100 Mbps) 802.11 a/b/g/n/ac Wi- Fi with Bluetooth 5.0 combo module (dealer option) Bluetooth 5.0 (dealer option) MFi Bluetooth 5.0 (factory option)

External universal switching power supply: IEC 60601-1 certified power supply (for healthcare models only) Input: AC 100-240V, 2.0A, 50-60Hz Output: DC 24V, 3.75A, 90W

Not available

3.5″ color touch display (resolution 480 x 320)

Power switch x1 Feed button x1 Pause button x1 Reprint button x1 Status indicator x1 Intuitive icon indicator x4
Transmissive gap sensor Black mark reflective sensor (adjustable position) Ribbon end sensor Printhead open sensor

Power switch x1 Feed button x1 Pause button x1 Reprint button x1

Standard

8 alpha-numeric bitmap fonts Monotype Image® true type font engine with one CG Triumvirate Bold Condensed scalable font ARIALUNI.TTF Unicode true type font

9

Model (HC: Healthcare)
Supported Barcode Formats

TH240

TH340

TH240T (HC)

TH340T (HC)

1D Barcodes Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleaved 2 of 5, EAN 8, EAN 13, EAN 128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China post, ITF14, EAN14, Code 11, TELEPEN, TELEPENN, PLANET, Code 49, Deutsche Post Identcode, Deutsche Post Leitcode, LOGMARS
2D Barcodes TLC39, CODABLOCK F mode, PDF-417, Maxicode, DataMatrix, QR code, Aztec, Micro PDF 417, GS1 DataBar (RSS barcode)

Font & Barcode Orientation Printer Language Media Type Media Width Media Thickness Media Core Diameter
Label Length
Environment Condition

0 / 90 / 180 / 270 degree

TSPL-EZD (compatible to EPL, ZPL, ZPL II, and DPL)

Continuous, Die-cut, Black mark, Fanfold, Notch (outside wound)

15 120 mm (0.59″ 4.72″) Peel mode and Cutter mode: 15 112 mm (0.59″ 4.40″), including the liner

0.06 0.19 mm (2.36 7.48 mil) Care label media: 0.06 0.10 mm (2.36″ 3.937 mil)

25.4 38.1 mm (1″ 1.5″)

5 25,400 mm (0.2″ 1,000″)
Peel mode: 25.4 152.4 mm (1″ 6″)
Cutter mode: 25.4 25,400 mm (1″ 1000″)

5 11,430 mm (0.2″ 450″)
Peel mode: 25.4 152.4 mm (1″ 6″)
Cutter mode: 25.4 11,430 mm (1″ 450″)

5 25,400 mm (0.2″ 1,000″)
Peel mode: 25.4 152.4 mm (1″ 6″)
Cutter mode: 25.4 25,400 mm (1″ 1000″)

Operation: 0 to 40°C (32 to 104°F), 25 to 85% (non-condensing) Storage: -40 to 60°C (-40 to 140°F), 10 to 90% (non-condensing) Care label print: 20°C (68°F), 65% (non-condensing)

5 11,430 mm (0.2″ 450″)
Peel mode: 25.4 152.4 mm (1″ 6″)
Cutter mode: 25.4 11,430 mm (1″ 450″)

10

Model (HC: Healthcare)
Accessories
Factory Options Dealer Options
User Options

TH240

TH340

TH240T (HC)

Quick start guide x1 USB cable x1 Power cord x1 External universal switching power supply x1 1″ Ribbon paper core x1 1″ Ribbon spindle x2 (for 300 m ribbon roll) Media adapter for 120 mm wide media

MFi Bluetooth 5.0

Peel-off module Guillotine cutter module (full cut and partial cut) Care label cutter (full cut) (not available for healthcare models) 802.11 a/b/g/n/ac Wi- Fi with Bluetooth 5.0 combo module Bluetooth 5.0 module
External label roll mount KP-200 Plus keyboard display unit 10 mm narrow media adapter

TH340T (HC)

11

Unpacking and Inspecting

The printer has been specially packaged to withstand damage during shipment. Retaining the packaging materials is recommended in case you need to ship the printer. When unpacking, ensure that you have received all the following items:
Barcode printer x1 (The image for the printer is used for reference only. The product appearance is based on the model you purchase.)
Auto switch power adapter x1 Power cord x1 USB interface cable x1 User Setup Guide x1 Ribbon spindle x2 (TH240 series only) Paper core x1 (TH240 series only) Adapter for 120 mm wide media x2 (TH240 series only)
NOTE: If anything is missing or damaged, please contact the customer service department of your reseller or distributor.
12

Getting to Know Your Printer

3.1 Front View
TH240 Series with LCD Panel

3

1

4

5

6 2

7 8
9

1. LCD 2. Ribbon access cover 3. Media viewer window 4. Reprint button 5. Pause button 6. Feed button 7. Cover release lever 8. microSD card slot 9. Power switch

13

TH240 Series with LED Panel
1 2 3

4

1. Icon LEDs

5

2. LED indicator

6

3. Ribbon access cover

7

4. Media viewer window

5. Reprint button

6. Pause button

8

7. Feed button

9

8. Cover release lever

9. microSD card slot

10

10. Power switch

14

DH240 Series 1

2 1. LCD

2. Media viewer window

3

3. Reprint button

4 5

4. Pause button

5. Feed button

6. Cover release lever

6

7. microSD card slot

8. Power switch 7

8

15

3.2 Inner View
TH240 Series
2 3 4 5
6 7

1

1. Ribbon rewind hub

2. Printhead

3. Ribbon supply hub

4. Media holder

8

5. Media guide

6. Black mark sensor

7. Front panel cover

8. Media holder lock

9. Media damper

10. Platen roller

9 10
16

DH240 Series
1 2
3 4 5

1. Printhead

2. Upper black mark sensor

3. Media holder

4. Platen roller

5. Front panel cover

6. Media holder lock

6

7. Black mark sensor

4

7

17

3.3 Rear View
TH240 Series

1

234 5

6

7

1. External label entrance chute 2. Power jack 3. Reset button 4. USB interface 5. USB host 6. RS-232C interface 7. Ethernet interface

18

DH240 Series

1

23 4 5

6

7

1. External label entrance chute 2. Power jack 3. Reset button 4. USB interface 5. USB host 6. RS-232C interface 7. Ethernet interface

19

Setting up the Printer

4.1 Connecting the Power Cable and Adapter
1. Place the printer on a flat surface. 2. Make sure the power switch on the right side of the printer is set to OFF. 3. Connect the printer to your computer using the supplied USB cable. 4. Connect the power cord to the power adapter. 5. Connect the power adapter to the DC-in port on the rear side of the printer.
IMPORTANT: Make sure the power switch on the right side of the printer is set to OFF before connecting the power adapter to the printer. 6. Fully insert the power cord plug into the power outlet socket.
20

4.2 Loading the Media
TH240 Series 1. Pull the cover release levers to open the printer’s top cover.

2. Slightly pull to separate the media holders.

3. Load the media roll into the printer ensuring that the printable side 4. Release the media holders ensuring that the media is properly

of the media faces up.

secured and rolls smoothly.

21

5. Open the media damper.

6. Pull the media and thread it through under the media damper until the media extends out of the front panel of the printer.

7. Press the media guide adjustment button to move the media guides until the guides fit the width of the media.

8. Close the media damper.

22

9. Gently close the top cover until it clicks into place.

10. Perform a media calibration for the media in use. For how to perform a media calibration, please refer to 7.2 Sensor.

23

DH240 Series 1. Pull the cover release levers to open the printer’s top cover.

2. Slightly pull to separate the media holders.

3. Load the media roll into the printer ensuring that the printable side 4. Rotate the media to make sure that the media is properly secured

of the media faces up.

and rolls smoothly.

24

5. Pull the media until it extends out of the front panel of the printer. 6. Gently close the top cover until it clicks into place.
7. Perform a media calibration for the media in use. For how to perform a media calibration, please refer to 7.2 Sensor.
NOTE: The illustration below describes the media path for the DH240 series printers.
25

4.3 Loading the Ribbon (for TH240 Series only)

1. Pull the release latches to open the printer’s top cover.

2. Open the ribbon access cover.

3. Orient the core adapter as indicated and then insert the core adapter into the supplied rewind paper core.

L

R

4. Push the right side of the paper core onto the right spring-loaded spindle and then align the left side of the paper core with the left spindle’s hub ensuring that the square rib on the core adapter fits into the left spindle.

26

5. Orient the core adapter as indicated and then insert the core adapter into the ribbon core.
NOTE: This step is only applicable to the 1-inch ribbon core. Skip this step if the ribbon features a 0.5-inch core.

6. Repeat the procedures described in step 4 to load the ribbon into its compartment.

L

R

7. Pull upward the adhesive strip on front side of the ribbon roll.

8. Carefully adhere the adhesive strip on the rewind paper core.

27

9. Rotate the gear in the indicated direction until the ribbon completely covers the printhead.

10. Keep rotating the mentioned gear until the ribbon completely covers the printhead and remove any wrinkle from the ribbon.

11. Close the ribbon access cover and top cover. NOTE: The illustration below describes the ribbon path and media path for the TH240 series printers.

28

4.4 Loading the Media in Peel-off Mode (Optional)

1. Install the media and perform a media calibration for the media in use. For information about how to install the media and perform the calibration, please refer to 4.2 Loading the Media and 7.2 Sensor.

2. Open the printer’s top cover.

3. Pull the media until it extends the platen roller.

4. Open the peel roller.

29

5. Remove some pieces of label from the release liner.

6. Thread the media through the opening on the peel module.

7. Close the peel roller.

8. Close the printer’s top cover. Set the print mode to Peeler Mode and then print a label to check if the peel module works well. For how to set the print mode to Peeler Mode, please refer to 6.7 Configuring Optional Kits and 7.1.1 TSPL.

30

4.5 Loading the Media in Cutter Mode (Optional)

1. Open the printer’s top cover and then load the media. For how to open the printer’s top cover and load the media, please refer to 4.2 Loading the Media.

2. Push the release latch as indicated to open the cutter gate.

3. Pull the media until it extends out of the cutter gate.

4. Close the cutter gate.

31

5. Close the printer’s top cover.

6. Perform the media calibration for the media in use. For information about how to perform the media calibration, please refer to 7.2 Sensor.

7. Set the printer to the Cutter Mode. For information about how to set the printer to Cutter Mode, please refer to 6.7 Configuring Optional Kits and 7.1.1 TSPL.

8. Print a label to check if the cutter module works well.

32

Operator Interface

Two operator interface options are available on the printers: LED User Interface and LCD User Interface. In addition to the two physical user interfaces, you can also use Web User Interface to control and manage the printers.
5.1 LED User Interface
5.1.1 Control Panel

5

1

6

2 7
3

4

8

No.

Name

Description

Indicates the ribbon supply.

1

Ribbon Out Indicator

ON: The ribbon is used up.

Blinking: The ribbon roll is near the end.

Indicates the media supply.

2

Paper Out Indicator

ON: The media is used up.

Blinking: Paper is stuck in the printer.

3

Indicates if the printhead is correctly closed. Printhead Open Indicator

ON: The printhead is open.

33

No.

Name

Description

4

Indicates the Wi-Fi connection status. Wi-Fi Connection Indicator

ON: The wireless connection is active.

5

LED Indicator

Please refer to 5.1.2 LED Indicator for detailed information about the LED indicator and its behavior.

6

Reprint Button

Reprints the last label.

7

Pause Button

Stops the print activities. Press the button to resume the print activities.

8

Feed Button

Feeds one piece of media.

5.1.2 LED Indicator

Color

Green Amber
Red

Description
ON: The printer is ready for accepting the print job. Blinking: The system is downloading data or the printer is in pause mode. The system is busy. ON: The printer’s top cover is open or cutter error. Blinking: Other errors, such as paper jam, paper empty, ribbon empty, memory error etc.

34

5.1.3 Power-on Utilities

LED User Interface features a set of utilities which provides quick access to the printer’s mostly used functions.

Follow the procedures below to launch the power-on utilities and select the function you need.

1. Turn off the printer.
2. Press and hold Feed and then turn on the printer. Keep holding Feed. The LED indicator on the control panel will start blinking in a sequence of patterns that indicates which function is going to be activated.
3. When the LED indicator blinks in the pattern which indicates the function you need, release Feed. The Power-on Utilities will run the function you select.

The table below describes the sequence of the patterns and their corresponding functions.

LED Color & Pattern Sequence & Function
Sensor Calibration 1
(Gap / Black Mark Sensor) Self-Test 2 (Enters Dump Mode) 3 Factory Default 4 Black Mark Calibration 5 Gap Calibration Ready 6 (Skips AUTO.BAS)

Red (5 blinks)
release

Amber (5 blinks)
release

Green (5 blinks)

Green & Amber (5 blinks)

Red & Amber (5 blinks)

release

Green (ON)
release

35

LED User Interface also provides two shortcuts to the Factory Default and Sensor Calibration function respectively. To run Factory Default: 1. Turn off the printer. 2. Press and hold Feed + Pause and then turn on the printer. When the printer beeps twice, release the two buttons. All printer’s
configurations will be reset to factory default. To run Sensor Calibration: 1. Turn off the printer. 2. Press and hold Pause and then turn on the printer. When the printer beeps twice, release Pause. The printer will automatically
start calibrating sensor.
36

5.2 LCD User Interface
5.2.1 LCD Panel

6

1 2

7

3

8

4

9

5

10

No.

Name

Description

1

Icon Indicators Area

Displays icons to indicate the printer’s status. Refer to 5.2.3 Icon Indicators for more information.

2

Model Name & Firmware Displays the printer’s model name and firmware version.

3 Ethernet & Wi-Fi Address Displays the Ethernet or Wi-Fi IP address when connecting to the Ethernet or Wi-Fi network.

4

Menu

Includes more setting options. Refer to 7 Main Screen for more information.

5

Calibration

Calibrates the printer based on what kind of media you want to use. Refer to Auto Calibration in 7.2

Sensor for more information.

6

Date & Time

Displays the date and time. Refer to 7.4 Advanced for how to configure the date and time for the printer.

7

Reprint Button

Reprints the last label.

8

Pause Button

Stops the print activities. Press the button to resume the print activities.

9

Feed Button

Feeds one piece of media.

10

Favorites

Adds and removes your mostly used functions into the favorites list. Refer to 7.7 Favorites for how to

add and remove your mostly used functions into the favorites list.

37

5.2.2 Power-on Utilities
LCD User Interface features a set of utilities which provides quick access to the printer’s mostly used functions. Follow the procedures below to launch the power-on utilities and select the function you want to use.
1. Turn off the printer. 2. Press and hold Feed and then turn on the printer. Keep holding Feed. The display will start playing a series of images in the
following sequence that indicates which function is going to be activated. 3. When the image that indicates the function you need appears on the display, release Feed. The Power-on Utilities will run the
function you select.
The table below describes the sequence of the images and their corresponding functions.

Sequence & Function

Image

Sensor Calibration 1
(Gap / Black Mark Sensor)

Self Test 2
(Enters Dump Mode)
38

Sequence & Function 3 Factory Default
4 Black Mark Calibration
5 Gap Calibration Ready
6 (Skips AUTO.BAS)

Image
Main screen will appear on the display if users do not select any of the abovementioned functions.
39

5.2.3 Icon Indicators

NOTE: Icon indicators only apply for models shipped with LCD User Interface.

Icon

Description

Indicates that the printer is connected to the wireless network.

Indicates that the printer is connected to the Ethernet network.
Indicates that the printer is paired with an external device via Bluetooth or the printer is receiving data via Bluetooth.
Indicates the remaining amount of the ribbon roll.

Indicates that the printhead needs maintenance.

40

5.3 Web User Interface
Web User Interface enables users to control and manage one or several printers using a remote device over network.
5.3.1 Opening the Web User Interface
Follow the steps below to open the web user interface for the printer: 1. Open your web browser. 2. Enter the printer’s IP address inside the browser’s address bar and then press “Enter”.
NOTE: For how to know the printer’s IP address, you may refer to 6 TSC Console for detailed information or contact your IT department for further assistance. 3. When the screen appears, you can start using the web user interface to manage the printer.
41

5.3.2 Introduction to Web User Interface

4

1

5

2

6

3

No.

Description

No.

Description

1 Refer to 5.3.2.1 Configuration for more information.

4 Refer to 5.3.2.3 Function for further information.

2 Refer to 5.3.2.2 Emulation for more information.

Opens the visualized control panel. Refer to 5.3.2.4 5
Visualized Control Interface for further information.

Refer to 5.3.2.4 Visualized Control Interface for more

3

6 Refer to 5.3.2.6 Tool for further information.

information.

42

5.3.2.1 Configuration

Item Common Adjust

Print

Media

Calibration RS232 Bluetooth Ethernet 802.1X Wi-Fi Raw Port Filter RTC Setup

Description Configures the printer using the TSPL command set. Refer to 7.1.1 TSPL for more information. Adjusts the print and stop location. Refer to 7.1.1 TSPL for more information.
Configures the parameters that relate to the media type and sets the media sensor. NOTE: For DH240 series, when using the upper black mark sensor, you must shift the bottom black mark sensor to the left or right side of the printer to prevent interference and obtain better calibration result. Configures the parameters that affect the media calibration. Configures the settings for RS-232. Configures the settings for Bluetooth. Configures the settings for Ethernet. Sets the 802.1X authentication. Configures the settings for Wi-Fi. Configures the settings for RAW port filter. Sets the date and time for the printer.

5.3.2.2 Emulation

Item Z D

Description Emulates Zebra printer language and allows users to configure the printer. Emulates Datamax printer language and allows users to configure the printer.

43

5.3.2.3 Function

Item SOTI settings
TPH Care Email SNTP SNMP
Web Password Log
Function

Description
Sets the MQTT server and manages the CA certificate files.
Monitors the printhead’s health status. Sets the SMTP server.
Sets the SNTP server.
Configures the SNMP (Simple Network Management Protocol) for the printer.
Sets the user/administrator name and its corresponding password.
Records the printer’s activities. Provides quick access to the following functions: Reset Printer Configuration Page Sensor Calibration Factory Default Ignore AUTO.BAS Preferred Wi-Fi / Preferred Ethernet Send File to Printer

5.3.2.4 Visualized Control Interface
The visualized control panel demonstrates the same user interface as the models shipped with an LCD display panel. This feature is also applicable to the models that do not feature an LCD display panel. For how to use the buttons and setting options on the control panel, you can refer to 5.2.1 LCD Panel.
5.3.2.5 Remote Panel
It allows users to open the visualized control panel. Refer to 5.3.2.4 Visualized Control Interface for more information.

44

5.3.2.6 Tool

Item File Manager Communication Tool Update Firmware Clear Browsing Record Classic Webpage

Description Manages the files saved in the built-in memory. Sends command sets or instructions to the printer. Updates the printer’s firmware. Clears the browsing record. Switches to the classic user interface.

45

TSC Console

Designed especially for the TSC printers, TSC Console enables users to deploy, manage, monitor, and troubleshoot both wired or wireless connections to one or a group of printers. TSC Console lowers IT costs and increases printer uptime with convenient outof-the-box installation and a simplified Windows graphical user interface. It enhances robustness through integrated management capabilities and ensures that printers are available, reliable, and serviceable at all times.
6.1 Launching TSC Console
Follow the steps below to launch TSC Console: 1. Double click the TSC Console icon on the desktop of your computer to launch TSC Console. After launching TSC Console, the
following screen will appear.
2. Select Printers > Add Printers to add the new printer to the TSC Console main page.
46

3. Select the connection based on how the printer is connected to your computer and then select OK to add the printer. NOTE: The image below shows that the printer is connected to a computer via the USB cable.
4. Select and start configuring the printer.
NOTE: You may refer to TSC Console Programming Manual for further information.
47

6.2 Adding Ethernet Interface
It allows users to add Ethernet interface to the TSC Console main page and enables users to control the printer through a wired network. Follow the steps below to add Ethernet interface to the TSC Console main page: 1. Add the printer to the TSC Console main page via the USB port or COM port. For how to add the printer to the TSC Console
main page, please refer to 6.1 Launching TSC Console.
48

2. Double click the printer you want to configure. When the Printer Configuration page appear, select the Ethernet tab. Write down the printer’s IP address which is required to add the Ethernet interface.
3. Go to the TSC Console main page. Select Printers > Add Printers.
49

4. Select Network and then select OK. Enter the printer’s IP address you have just written down in the IP Address field and then select Discover.
5. When the message prompts to inform that the corresponding printer is found, select OK to finish the configuration. You can find the Ethernet interface is displayed on the TSC Console main page.
50

6.3 Adding Wi-Fi Interface
It allows users to add Wi-Fi interface to the TSC Console main page and enables users to control the printer through a wireless network. Follow the steps below to add Wi-Fi interface to the TSC Console main page: 1. Add the printer to the TSC Console main page via the
USB port or COM port. For how to add the printer to the TSC Console main page, please refer to Launching TSC Console. 2. Double click the printer you want to configure to open the Printer Configuration page.
3. When the Printer Configuration page appear, select Get to retrieve the printer’s information.
4. Select the Wi-Fi tab to open the configuration menu for Wi-Fi.
2
1
51

When using the WPA-Personal encryption:

(1) Enter the network name in the SSID field.

(2) Select WPA-Personal in the WLAN Encryption field.

(3) Enter the Wi-Fi network password in the Key field.

(4) Set DHCP to ON. If DHCP is set to OFF, you need to

1

specify information for the IP Address, Subnet Mask, and

Gateway fields.

(5) Select Set to finish the configuration.

NOTE: The fields marked in yellow indicate that information in the fields have been changed before selecting Set to finish the configuration.

NOTE: Users are also allowed to change the name for the

printer and raw port in the Printer Name field and Raw Port

2

field.

When using the WPA-Enterprise encryption:

(1) Enter the network name in the SSID field. (2) Select WPA-Enterprise in the WLAN Encryption field. (3) Set DHCP to ON. If DHCP is set to OFF, you need to
specify information for the IP Address, Subnet Mask, and Gateway fields. (4) Select EAP type in the EAP Type field. (5) Upload certificate and key for the CA Certificate, Client Certificate, and Private Key field respectively. (6) Select Set to finish the configuration.

1

2

NOTE: The fields marked in yellow indicate that information in the fields have been changed before selecting Set to finish the configuration.
NOTE: Users are also allowed to change the name for the printer and raw port in the Printer Name field and Raw Port field.

3
52

5. After selecting Set to finish the configuration, the message will appear on the screen and the printer will re-start automatically.
6. After the printer re-starts, the printer’s IP address, the WiFi icon, and the Wi-Fi’s address will appear on the printer’s display.
NOTE: The printer’s IP address should appear on the printer’s display in from 5 to 15 seconds after the printer re-starts. If the IP address does not appear, follow the steps described in 6.4 Initializing Printer’s Wi-Fi Settings to restore the Wi-Fi settings to factory default values and then re- configure the Wi-Fi connection. 7. Remove the interface cable.
8. Go to the TSC Console main page, select Printers > Add Printers and then select Network to add the printer.

1 2

3 4
53

9. Go to the TSC Console main page. 10. Select Functions > Print Test Page to check if you can
control the printer via the Wi-Fi connection.
54

6.4 Initializing Printer’s Wi-Fi Settings
1. Go to the TSC Console main page. 2. Select the Functions tab.
3. Select Wi-Fi Default to restore the Wi-Fi settings to factory default values.
55

6.5 TPH Care
Self-Diagnostic TPH Care allows users to scan and detect defective dots on the printhead during the printing process. It helps reduce downtime, prevent faulty labels, and avoid barcodes of poor quality on mission critical tasks.
1. Sets the reminder that the defective dots have reached the configured numbers.
2. Shows the difference between the defective dots and the average of all other good dots in the series. The surge indicates that it is very likely that the dots in the corresponding area on the printhead are defective.
3. Prints the test page so that users can check the health status of the printhead.
4. Detects the defective dots on the printhead. 5. Allows users to check if there are defective dots on the
printhead. 6. Enables/Disables TPH Care Auto Protection.
Follow the steps below to open the TPH Care page: 1. Double click the printer you want to configure on the TSC Console main page to open the Printer Configuration menu.
56

2. Select the TPH Care tab to enter the TPH Care page.
3. Enable the TPH Care Auto Protection function (Default: OFF). 4. Select Get TPH Care Profile to check the health status of the printhead.
If the pattern extends flat roughly, it means the status of the printhead is good. Alternatively, you can check the Unhealthy TPH dot number field. If the unhealth dot number is 0, it means that the status of the printhead is good. If surges or spikes appear as the following image, it is very likely that there are defective dots in the corresponding area on the printhead. The printer will stop printing.
57

6.6 Printer’s Main Functions

The function buttons are located on the left side of the Printer Configuration page. You can use the function buttons to manage and configure the printer.

Item Calibration RTC Setup
Factory Default
Reset Printer Print Test Page
Configuration Page Dump Text Ignore AUTO BAS Exit Line Mode Enter Line Mode Wi-Fi Default

Description Detects the media type and label size. Synchronizes the printer with the real time clock on the computer. Restores the printer’s settings to factory default values. Re-starts the printer. Prints test page based on the specified label size and sensor type. Prints the printer’s configurations. Activates Dump Mode. Ignores the AUTO BAS file when the printer boots up. The printer will leave line mode and enter page mode. The printer will leave page mode and enter line mode. Restores the Wi-Fi settings to factory default values.

58

6.7 Configuring Optional Kits

If you install an optional kit on the printer, such as cutter, peeler, or media rewinder, you need to configure the kit after finishing the calibration so that the kit works properly.
To configure the kit:

1. Add the printer to the TSC Console main page via the USB port or COM port. For how to add the printer to the TSC Console main page, please refer to 6.1 Launching TSC Console.
2. Set up the wired or wireless connection between the printer and your computer. For how to connect the printer to your computer via the wired or wireless network, please refer to Adding Ethernet Interface and Adding Wi-Fi Interface.
3. Double click the printer you want to configure on the TSC Console main page to enter the Printer Configuration page.
4. Select Get to get printer’s information. 5. Select the Common tab. 6. In the drop-down list for the Post-Print Action field, select the
corresponding item based on what kind of kit you have installed on the printer.
7. Select Set to finish the configuration.

2 3

4

1

59

Main Screen

All setting options for the printer can be divided into 6 sub-menus based on function. It allows users to configure the printer without connecting the printer to a computer. To open the 6 sub-menus, tap the Menu icon on the LCD panel.

Icon

Name Setting

Description
Configures the printer using the TSPL or ZPL2 command set. Refer to 7.1 Setting for more information.

Sensor

Calibrates the media sensor. Refer to 7.2 Sensor for more information.

Interface

Sets the communication interfaces. Refer to 7.3 Interface for more information.

Icon

Name

Description

Advanced

Allows users to set the OSD language, reset the printer to factory default, set the date and time, etc. Refer to 7.4 Advanced for more information.

File Manager

Manages the files saved in the built-in memory. Refer to 7.5 File Manager for more information.

Diagnostic

Helps users to troubleshoot the problems. Refer to 7.6 Diagnostic for more information.

60

7.1 Setting
It allows users to configure the printer using the TSPL or ZPL2 command set. NOTE: TSPL indicates TSC printer language and ZPL2 indicates an emulation of Zebra printer language. To configure the printer: 1. Tap Command Set to select the command set you want to use.
2. Select the item you want to configure.
61

7.1.1 TSPL
The following illustration and table describe the TSPL command set.
TSPL Speed Density
Direction Print Mode Reprint Mode
Offset Shift X Shift Y Reference X Reference Y Code Page Country
62

Speed Density

Item

Direction

Print Mode
Reprint Mode Offset Shift X Shift Y Reference X Reference Y

Description Sets the print speed. Setting range: 1.5 to 8 ips (203 dpi), 1.5 to 6 ips (300 dpi). Sets the print darkness. Setting range: 0 to 15. Sets the printout direction. Setting options: 0 or 1.

Default 5 (203 dpi) 4 (300 dpi) 8

When set to 0

0

When set to 1

Sets the print mode. Batch Mode: When printer finishes the print job, the label will be fed to a location
where allows users to tear the label. Cutter Batch: Sets the printer to cut the label when the print job is finished. Cutter Mode: Enables the cutter mode. Peeler Mode: Enables the peel-off mode. None: TOF (Top of Form, the position the printer starts printing) for the next label is
aligned with the printhead’s burn line.

Batch Mode

Enables/Disables Reprint Mode. When set to Enable, you can reprint the last label printed by pressing the Reprint button.

Enable

Specifies the stop position for each operation. Setting range: -203 to 203 dots.

0

Specifies the amount to shift an image horizontally for precise print position on the label. 0
Setting range: -203 to 203 dots.

Specifies the amount to shift an image vertically for precise print position on the label. 0
Setting range: -203 to 203 dots.

Specifies the x-coordinate relative to the origin. Setting range: 0 to 999 dots.

0

Specifies the y-coordinate relative to the origin. Setting range: 0 to 999 dots.

0

63

Item Code Page Country

Description Specifies the code page which is associated with the supported characters. Sets the country code.

Default 850 001

ATTENTION: If you print using a label design software or other label printing tools, the commands from the software or tool will overwrite the printer’s settings you set through the LCD display panel.

64

7.1.2 ZPL2
The following illustration and table describe the ZPL2 command set.
ZPL2 Darkness Print Speed Tear Off Print Mode Print Width List Fonts List Images
List Formats List Setup
Control Prefix Format Prefix Delimiter Char Media Power UP Head Close
Label Top Left Position Reprint Mode Format Convert
65

Item Darkness Print Speed Tear Off
Print Mode
Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char
Media Power Up

Description Sets the print darkness. Setting range: 0 to 30.
Sets the print speed. Setting range: 1.5 to 8 ips (203 dpi), 1.5 to 6 ips (300 dpi).
Specifies the stop position of the media after a label is printed. Setting range: -120 to 120 dots. Sets the print mode. Tear Off: Allows users to tear off a label after it is printed. Cutter: Enables the cutter mode. Peel Off: Enables the peel-off mode. Specifies the print width. Setting range: 2 to 864. Prints the list of all linked fonts saved in the printer’s memory. Prints the list of all linked images saved in the printer’s memory. Prints the list of all linked label formats saved in the printer’s memory. Prints the printer’s configurations. Sets the control command prefix. Sets the control format prefix. Sets the delimiter character to separate the command parameters. Configures the printer to take specific action after powering on the printer. No Motion: The printer will take no action. The sensor values and media position will not be
changed. Length: The printer will detect the length of a label and then advance the label to the correct
position. Calibration: The printer will run the calibration and then advance the media to the correct
position according to the calibration results. Feed: The printer will advance the label to the configured position.

Default 16 5 (203 dpi) 4 (300 dpi) 0
Tear Off
812
7E (~) 5E (^) 2C (,)
No Motion

66

Item
Head Close
Label Top Left Position Reprint Mode
Format Convert

Description

Default

Configures the printer to take specific action after closing the printhead. No Motion: The printer will take no action. The sensor values and media position will not be
changed. Length: The printer will detect the length of a label and then advance the label to the correct
position. Calibration: The printer will run the calibration and then advance the media to the correct
position according to the calibration results. Feed: The printer will advance the label to the configured position.

No Motion

Specifies the amount to shift an image horizontally for precise print position on the label. Setting 0 range: -120 to 120 dots.

Specifies the amount to shift an image vertically for precise print position on the label. Setting 0 range: -9999 to 9999.

When Reprint Mode is enabled, users can press the last label.

on the top cover of the printer to reprint Enable

Selects the bitmap scaling factor. The first number indicates the original dpi (dots per inch) value while the second number indicates the dpi you want to scale. None: No change 300/600 200/600 150/600 150/300

None

ATTENTION: If you print using a label design software or other label printing tools, the commands from the software or tool will overwrite the printer’s settings you set through the LCD display panel.

67

7.2 Sensor
The setting options in the Sensor menu allows users to calibrate the printer based on what kind of the media they want to use. It is recommended to run the sensor calibration anytime you use a different media.
Sensor Auto Calibration Preprint Calibration Manual Calibration Threshold Detect Maximum Length
Advanced

Item Auto Calibration Preprint Calibration

Description
Detects the media type and automatically runs the calibration. Gap Black Mark Continuous
Runs the calibration automatically when using the preprinted labels. Gap Black Mark

Default

68

Item
Manual Calibration
Threshold Detect Maximum Length Advanced

Description
If Auto Calibration cannot determine the media type and complete the calibration, it is recommended to use Manual Calibration. After installing the media you want to use, follow the on-screen instructions to complete the calibration. Gap Black Mark Continuous
Sets the sensor’s sensitivity. Setting options: Auto / Fixed.
Specifies the maximum length for label calibration. Setting range: 1 to 9999 mm
Specifies the minimum label length and the maximum gap or black mark length before running Auto Calibration. Min. Paper (Setting range: 0 to 999 mm). Max. Gap/Mark (Setting range: 0 to 999 mm).

Default
Auto 253 0

69

7.3 Interface
Interface menu allows users to configure the printer’s I/O interfaces.
Interface

Serial

Ethernet

Wi-Fi

Bluetooth

7.3.1 Serial

The table below describes the configurable items for the printer’s RS-232 interface.

Item Baud Rate
Parity Data Bits Stop Bit

Description

Default

Sets Baud Rate for the RS-232 interface. Setting options: 1200 / 2400 / 4800 / 9600 / 19200 / 38400 / 57600 / 115200 bps.

9600

Sets parity check for the RS-232 interface. Setting options: None / Even / Odd.

None

Sets the number of bits in a data frame for the RS-232 interface. Setting options: 7 / 8.

8

Sets the number of stop bits that mark the end of a frame for the RS-232 interface. Setting options: 1 / 2. 1

70

7.3.2 Ethernet

The table below describes the configurable items for the printer’s Ethernet interface.

Item Network Interface Status
Configure

Description
Sets the network interface. Setting options: Ethernet / Wi-Fi.
Displays information about the Ethernet connection if the printer is connected to a wired network.
Select to use a DHCP server or non-DHCP server. DHCP: Select to use a DHCP server. Static IP: Select to use a non-DHCP server. You need to manually enter the IP address,
subnet mask, and default gateway.

Default DHCP

7.3.3 Wi-Fi
The table below describes the configurable items for the printer’s Wi-Fi connection.

Item Network Interface Status
Configure
SSID Security Password

Description Sets the network interface. Setting options: Ethernet / Wi-Fi. Displays information about the Wi-Fi connection if the printer is connected to a wireless network. Select to use a DHCP server or non-DFHCP server. DHCP: Select to use a DHCP server. Static IP: Select to use a non-DHCP server. You need to manually enter the IP address,
subnet mask, and default gateway. Sets SSID for the Wi-Fi connection. Sets security type for the Wi-Fi connection. Sets a password for the Wi-Fi connection.

Default DHCP Open

71

7.3.4 Bluetooth

The table below describes the configurable items for the Bluetooth interface.

Item Status

Description Displays information about the Bluetooth status.

Local Name

Sets the local name for Bluetooth.

Pair Mode PIN Code

Sets the pair mode for Bluetooth. LEGACY JUSTWORK NOTE: This setting item is for MFi module only.
Sets the local pin code for Bluetooth. NOTE: This setting item is for MFi module only.

Default
PS-XXXXXX NOTE: XXXXXX indicates the last six digits of the MAC address. You can find the MAC address in the Status item.
LEGACY
0000

72

7.4 Advanced
The illustration and table below describe the configurable items in the Advanced menu.
Advanced Language
Printer Information Initialization
Vertical Length Adjustment
Vertical Percentage Display Brightness Display Orientation Touchscreen Calibration
Date & Time Security
Ribbon Low Warning Print Head Maintain
Key Sound Contact Us
73

Language

Item

Printer Information

Initialization Vertical Length Adjustment Vertical Percentage Display Brightness Display Orientation Touchscreen Calibration Date & Time Security

Ribbon Low Warning

Print Head Maintain
Key Sound Contact Us

Description
Changes the LCD menu language.
Displays printer’s information, such as serial number, printhead mileage, the number of printed labels, etc.
Resets the printer to factory default.
Turns on/off the Vertical Length Adjustment function.
Adjusts the label length. Setting range: 90 to 115%.
Adjusts the brightness for the display. Setting range: 0 to 100.
Adjusts the orientation for the display. Setting options: 0 / 180.
Performs the touchscreen calibration.
Sets the date and time for the printer.
Sets a password to lock the access to the printer’s settings. Default password: 8888. The printer will release the ribbon low waring message when the remaining ribbon length is less than the configured number of length. Setting range: 10 to 100 mm. NOTE: DH240 series printers do not feature this function. Sets how often the printhead should be cleaned. Warning: Turns on/off the notification that reminds users to clean the printhead
when the set amount of mileage is fulfilled. Default setting: Disable. Reset Counter: Resets the mileage count after cleaning the printhead. Interval: Sets mileage count for the printhead. When the set amount of mileage is
fulfilled, the warning icon that reminds users to clean the printhead will appear on the display panel. Default setting: 1 km.
Turns on/off the sounds when tapping the touchscreen or pressing the function buttons.
Displays the contact information about technical support.

Default English
OFF 100 50 0
Disable 30
ON

74

7.5 File Manager
File Manager allows users to check the remaining space of the printer’s built- in memory and manage or execute the files saved in the printer’s DRAM/Flash memory or micro SD card.
File Manager DRAM FLASH CARD

DRAM FLASH CARD

Item

Description
Allows users to manage or execute files saved in the printer’s DRAM. The executable files must be in .BAS format.
Allows users to manage or execute files saved in the printer’s Flash memory. The executable files must be in .BAS format.
Allows users to manage or execute files saved in the micro SD card. The executable files must be in .BAS format. This item will appear when inserting a micro SD card into the printer’s card slot.

75

7.6 Diagnostic
The illustration and table below describe the functions in the Diagnostic menu.
Diagnostic Print Config. Dump Mode Print Head Display Sensor

Item Print Config.
Dump Mode

Description
Prints the printer’s configurations. You can use this function to check if there is a defective dot on the print heater.
In this mode, all received characters will be printed in a two-column format. The left column displays the data which is sent from your computer while the right column shows the same data in the hexadecimal format. This function helps engineers troubleshoot a specific problem.

76

Item

original data

Description

same data in hexadecimal format

Print Head Display Sensor

Displays the printhead’s temperature and the amount of the defective dots. Checks the LCD’s health status. Configures the intensity and reading power for the gap and black mark sensor.

77

7.7 Favorites
Favorites provides quick access to the mostly used functions. Follow the steps below to add your mostly used functions into the favorites list: 1. Select and hold the item you want to add into the favorites list.
2. When the Join Favorites screen is displayed, select Yes to add the selected item into the favorites list.
To remove items from your favorites list: 1. Enter the favorites list. Select and hold the item you want to remove from the favorites list.
78

2. When the Delete Favorites screen is displayed, select Yes to remove the selected item from the favorites list.
79

Troubleshooting

8.1 Common Problems

Problem

Possible Cause

Maintenance

This section provides cleaning and maintenance procedures.
Cleaning:
Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
Disinfecting:
Disinfecting the printer helps protect yourself and other users and helps prevent virus from spreading.
IMPORTANT:
Set the printer power switch to O (Off) prior to performing any cleaning or disinfecting tasks. Leave the power cord connected to keep the printer grounded and to reduce the risk of electrostatic damage.
Do not wear rings or other metallic objects while cleaning any interior area of the printer. Use only the cleaning agents recommended in this document. Use of other agents may damage the printer and void its
warranty. Do not spray or drip liquid cleaning solutions directly into the printer. Apply the solution on a clean lint-free cloth and then apply
the dampened cloth to the printer. Do not use canned air in the interior of the printer as it can blow dust and debris onto sensors and other critical components. Only use a vacuum cleaner with a nozzle and hose that are conductive and grounded to drain off static build up. All reference in these procedures for use of isopropyl alcohol requires that a 99% or greater isopropyl alcohol content be used
to reduce the risk of moisture corrosion to the printhead. Do not touch printhead by hand. If you touch it careless, please use 99% Isopropyl alcohol to clean it. Always taking personal precaution when using any cleaning agent.
85

9.1 Cleaning Supplies
The following supplies are recommended for cleaning the printer: Cotton swab Lint-free cloth Brush with soft and non-metallic bristles Vacuum cleaner 75% Ethanol used for disinfection 99% Isopropyl alcohol used for cleaning the printhead and platen roller Genuine printhead cleaning pens Chlorine free detergents
86

9.2 Cleaning Procedures

Component Printhead
Platen Roller Peel Bar Sensor Exterior Interior

Method

Recommended Cleaning Schedule

1. Power off the printer before cleaning the printhead. 2. Leave the printhead to cool down for at least one minute. 3. Wet a cotton swab with the 99% Isopropyl alcohol and then wipe across the
printhead head. You can also use the genuine printhead cleaning pen to clean the printhead.

Clean the printhead when you load new media.

1. Power off the printer. 2. Use a piece of 99% Isopropyl alcohol saturated lint-free cloth to wipe the
platen roller while rotating the platen roller.

Clean the platen roller when you load new media.

Use a piece of 99% Isopropyl alcohol saturated lint-free cloth to wipe the peel bar. Clean as needed.

Use the brush with soft and non-metallic bristles or vacuum cleaner to remove the Clean the sensor monthly.
dust or particles in order to optimize the print quality or sensor calibration.

Use a piece of water-dampened lint-free cloth to wipe the surface. If necessary, you can apply the chlorine free detergent. After finishing cleaning, use the 75% ethanol to disinfect the surface.

Clean as needed.

Use the brush with soft and non-metallic bristles or vacuum cleaner to remove the dust or particles. After finishing cleaning, use the 75% ethanol to disinfect the interior.

Clean as needed.

87

Agency Compliance and Approvals

EN 55032: Class B EN 55035 EN IEC 61000-3-2 Class A EN 61000-3-3 EN 300328 (Optional) EN 301893 (Optional) EN 62311 (Optional) EN 301489-1-17 (Optional) EN 62368-1
FCC part 15B, Class B FCC part 15C (Optional) ICES-003, Class B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: –Reorient or relocate the receiving antenna. –Increase the separation between the equipment and receiver. –Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. –Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
88

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.
AS/NZS CISPR 32, Class B AS/NZS 4268:2017 (Optional)
UL 62368-1 CAN/CSA-C22.2 NO. 62368-1
KS C 9832 KS C 9835 KS X 3124:2020 (Optional) KS X 3126:2020 (Optional) KC62368-1 (B ) , . GB 4943.1 GB/T 9254.1, Class B GB 17625.1
Energy Star for Imaging Equipment Version 3.2
TP TC 004 TP TC 020
CNS15598-1 CNS15936 CNS 15663
IS 13252(Part 1)/ IEC 60950-1
89

BS EN 55032: Class B BS EN 55035 BS EN IEC 61000-3-2 BS EN 61000-3-3 NOM-019 LP0002 (Optional) TELEC-T401 (Optional) Japanese radio regulation 2008 45 (E) Dated 28-01-2005 (Optional) 1048 (E) Dated 18-10-2018 IMDA TS SRD (Optional)
90

” .”
(Optional)
Important safety instructions: Read all of these instructions and keep them for later use. Follow all warnings and instructions on the product. Disconnect the power from the AC inlet before cleaning or if fault happened. Do not use liquid or aerosol cleaners. Using a
damp cloth is suitable for cleaning.
91

The mains socket shall be installed near the equipment and easily accessible. The unit must be protected against moisture. Ensure the stability when installing the device, Tipping or dropping could cause damage. Make sure to follow the correct power rating and power type indicated on marking label provided by manufacture. Please refer to user manual for maximum operation ambient temperature.
92

Informations de sécurité importantes: Lire attentivement et conserver ces instructions pour un usage ultérieur. Bien respecter les avertissements et instructions sur le produit. Débrancher l’alimentation de l’entrée CA avant de procéder au nettoyage ou en cas de dysfonctionnement. Ne pas utiliser de
nettoyant liquide ou d’aérosol. Nettoyer simplement à l’aide d’un chiffon humide. La prise électrique doit être installée à proximité de l’appareil et être facilement accessible. L’appareil doit être protégé de l’humidité. Assurez-vous que l’unité est installée de manière stable pour un usage et une manipulation sans risque de chute. Respecter le type d’alimentation et la puissance nominale indiqués par le fabricant. Se reporter au mode d’emploi pour vérifier les températures maximum d’utilisation recommandées.
WARNING: Moving parts. Keep finger or body away from moving parts. IMPORTANT: Pièces mobiles. Maintenir vos doigts et votre corps à l’écart des pièces mobiles.
93

CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery. DO NOT throw the battery in municipal waste. The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal waste. ( RTC(CR2032))
94

ATTENTION:
(Pour les appareils équipés d’une batterie RTC (CR2032) ou de batteries rechargeables)
Risque d’explosion en cas de remplacement de la batterie par une référence non conforme.
La batterie usagée : NE DOIT PAS être mise au feu. NE DOIT PAS être mise en court-circuit. NE DOIT PAS être ouverte ou démontée. NE DOIT PAS être jetée avec les ordures ménagères. L’icône de poubelle barrée indique que la batterie ne doit pas être jetée avec les ordures ménagères.
Caution: Hot surface for printhead. Do not touch the printhead before it cools down. ATTENTION : Surface de la tête d’impression chaude. Ne pas toucher la tête d’impression avant qu’elle ait refroidi.
WARNING:
Remove the power from AC inlet before opening the media cover for cleaning or repairing faults. After cleaning or fixing faults, media cover closing before power connecting to AC inlet.
IMPORTANT:
Retirer l’alimentation de l’entrée CA avant d’ouvrir le capot des consommables pour procéder au nettoyage ou à la réparation de l’appareil. Après avoir effectué le nettoyage ou corrigé les dysfonctionnements, fermez le capot des consommables avant de brancher l’alimentation à l’entrée CA.
95

CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment.
CE Statement: This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. All operational modes: 2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40) 5GHz: 802.11a, 802.11ac
The frequency, mode and the maximum transmitted power in EU are listed below: 2400 MHz 2483.5 MHz: 19.88 dBm (EIRP) 5150 MHz 5250 MHz: 17.51 dBm (EIRP) 5150-5350MHz for only indoor use 5470-5725MHz for indoor/outdoor use
96

Restrictions in AZE

National restrictions information is provided below

Frequency Band 5150-5350MHz 5470-5725MHz

Country Azerbaijan

Remark
No license needed if used indoor and power not exceeding 30mW

Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11 a/b/g/n/ac is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: http://www.tscprinters.com

RF Exposure Warning for Wi-Fi
This equipment must be installed and operated in accordance with provided instructions and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be providing with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
SAR Value: 0.736 W/kg

RF Exposure Warning for Bluetooth The equipment complies with FCC RF exposure limits set forth for an uncontrolled environment. The equipment must not be co-located or operating in conjunction with any other antenna or transmitter.
97

Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”) limits when installed in specific host products operated in portable exposure conditions. (For Wi-Fi) This device has also been evaluated and shown compliant with the IC RF Exposure limits under portable exposure conditions. (Antennas are less than 20 cm of a person’s body). (For Bluetooth)
Canada, avis de l’Industry Canada (IC) Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-003 et RSS-210. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit accepter toute interférence, nota ent les interférences qui peuvent affecter son fonctionnement.
98

Informations concernant l’exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d’exposition aux fréquences radio de l’Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate Taux d’absorption spécifique) par l’IC lorsqu’il est connecté à des dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour le Wi-Fi) Ce périphérique a également été évalué et démontré conforme aux limites d’exposition radio-fréquence par l’IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps d’une personne). (Pour le Bluetooth) NCC ( ) ()
99

/ Declaration of the Presence Condition of the Restricted Substances Marking

(Equipment Name)/ (Type Designation)TH240
(Restricted substances and its chemical symbols)

Unit

Lead (Pb)

Mercury (Hg)

Cadmium (Cd)

Hexavalent chromium (Cr+6 )

Polybrominated
biphenyls (PBB)

Polybrominated diphenyl ethers
(PBDE)

–

-IC

–

0.1 wt %0.01 wt % Note 1″Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.
Note 2″” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence. Note 3The “-” indicates that the restricted substance corresponds to the exemption.

100

Revision History

Date 2023/11/15

Official release.

Description

Technical Writer Peter Yao

101

www.tscprinters.com