AVAYA 4602SW IP Tele Phone User Guide

: June 15, 2024
: Avaya

4602SW IP Tele Phone

Product Information:

Specifications:

Model: 4602/4602SW IP Telephone
User Guide: 555-233-780 Issue 3
Date: April 2006

About This Guide:

The user guide provides detailed instructions and information on
using the 4602/4602SW IP Telephone. It covers various features and
functions of the telephone, allowing users to make the most out of
their device.

Overview:

The 4602/4602SW IP Telephone is a high-quality communication
device designed for use in professional environments. It offers
advanced features and capabilities to enhance productivity and
collaboration.

Key Features:

IP-based communication
Support for multiple lines
High-quality audio
Programmable buttons
Display screen
Call forwarding and transfer
Conference calling
Voicemail integration

Benefits:

The 4602/4602SW IP Telephone provides users with a reliable and
efficient communication solution. Its advanced features enable
seamless connectivity, improved call management, and enhanced
collaboration among team members.

Compatibility:

The telephone is compatible with Avaya’s communication systems
and can be seamlessly integrated into existing setups. It supports
various protocols and standards to ensure smooth
interoperability.

Product Usage Instructions:

1. Installation:

To install the 4602/4602SW IP Telephone, follow these steps:

Unpack the telephone and its accessories.
Connect the telephone to a power source using the provided
power adapter.
Connect the telephone to the network using an Ethernet
cable.
Adjust the angle of the telephone’s stand for optimal
viewing.

2. Basic Operations:

To perform basic operations on the telephone, refer to the
following instructions:

To make a call:
1. Lift the handset or press the speaker button.
2. Dial the desired phone number using the keypad.
3. Press the “Call” button or the speaker button to initiate the
  call.
To answer a call:
1. Lift the handset or press the speaker button.
To end a call:
1. Hang up the handset or press the “End Call” button.

3. Advanced Features:

The 4602/4602SW IP Telephone offers various advanced features.
To utilize these features, follow the instructions provided in the
user guide specific to each feature:

Call forwarding and transfer
Conference calling
Voicemail integration
Programmable buttons

FAQ:

Q1: Can I connect the telephone to a wireless network?

A1: No, the 4602/4602SW IP Telephone can only be connected to
the network using an Ethernet cable.

Q2: How many lines can I use on the telephone?

A2: The telephone supports multiple lines, allowing you to
handle multiple calls simultaneously.

Q3: Can I use the telephone with other communication

systems?

A3: The telephone is specifically designed for compatibility
with Avaya’s communication systems. However, it may be possible to
integrate it with other systems using appropriate configurations
and adapters.

4602/4602SW IP Telephone
User Guide
555-233-780 Issue 3
April 2006

© 2006 Avaya Inc. All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
For full legal page information, please see the complete document, Avaya Legal Page for Hardware Documentation, Document number 03-600759.
To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
Copyright
Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:
http://www.avaya.com/support
Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand- alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.
License Type(s):
Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Third-party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at:
http://support.avaya.com/ThirdPartyLicense/
Interference
Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference.

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Chapter 1: Introducing Your 4602/4602SW IP Telephone . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

The 4602/4602SW IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Chapter 2: Using Your 4602/4602SW IP Telephone . . . . . . . . . . . . 13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Redialing the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 13
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Adding another party to a call . . . . . . . . . . . . . . . . . . . . . . . . 14 Adding a held call to the current call . . . . . . . . . . . . . . . . . . . . . 14 Dropping the Last Person Added to a Conference Call . . . . . . . . . . . 14 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Returning to the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Preventing the other person on the line from hearing you . . . . . . . . . 15 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Changing from the Speaker to the handset . . . . . . . . . . . . . . . . . 16 Turning the Speaker on during a call. . . . . . . . . . . . . . . . . . . . . 16 Turning the Speaker off during a call. . . . . . . . . . . . . . . . . . . . . 16 Ending a call while the Speaker is active . . . . . . . . . . . . . . . . . . 16 Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Sending a call to another telephone . . . . . . . . . . . . . . . . . . . . . 16
Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Issue 3 April 2006 3

Contents

Logging Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Reinstating the Phone After a Logoff . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 3: Telephone Management and Troubleshooting . . . . . . . . 19
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Personalizing Your Telephone’s Ringing Pattern . . . . . . . . . . . . . . . . . . 21
Selecting a personalized ringing pattern. . . . . . . . . . . . . . . . . . . . . 21 Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Testing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Testing the telephone’s lights and display. . . . . . . . . . . . . . . . . . . . 22 Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Resetting and Power Cycling the IP Telephone . . . . . . . . . . . . . . . . . . . 25
Resetting your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Power cycling the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4 4602/4602SW IP Telephone User Guide

About This Guide

Overview

This guide covers how to use your new 4602/4602SW IP Telephone. The 4602/4602SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement. Although the 4602/4602SW is a basic IP telephone model, it shares many characteristics with higher-end IP telephones, including ease of operation for its users.
This guide contains three chapters, geared to how you actually use the phone. It covers the buttons and features on the phone itself, making and receiving calls, getting your voice mail messages and phone tests/troubleshooting you can perform to ensure your 4602/4602SW IP Telephone is operating properly.

Note:

The 4602 and 4602SW are identical phones from the point of view of user

interface, capabilities, administration, etc. The only differences between the sets

are due to differing electrical design – the 4602SW has an Ethernet switch, while

the 4602 has an internal shared repeater.

Only 4602/4602SW (non-SIP) IP Telephones are covered in this guide. The 4602/ 4602SW SIP Telephones are covered in the “4602 SIP Telephone User Guide” (Document Number 16-300035).

Intended Audience
This document is intended for IP telephone users who have a 4602/4602SW IP Telephone at their desks. It is not intended to be a technical reference guide for System Administrators or phone technicians.

Issue 3 April 2006 5

About This Guide
Issue Date
This document was issued for the first time in August, 2002. The document was revised for Version 1.7 in June, 2003, for Version 1.8 in November, 2003, and for Issue/Release 2.2 in April, 2005. The current release for this document covers software Release 2.4 and was issued in April, 2006.

How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4602/4602SW IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.

Document Organization
This guide contains the following chapters:

Chapter 1: Introducing Your 4602/ 4602SW IP Telephone Chapter 2: Using Your 4602/ 4602SW IP Telephone
Chapter 3: Telephone Management and Troubleshooting

Describes each button and feature on the face of the telephone.
Covers all call-related information, such as initiating calls, conferencing, and transferring calls, accessing and retrieving voice mail messages, logging off the phone for security purposes and logging the phone back on.
Covers setting a personalized ringing tone, testing your phone’s operation, and provides basic troubleshooting actions, if you encounter errors or experience problems.

6 4602/4602SW IP Telephone User Guide

Conventions Used

Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to help you interpret information.

Symbolic Conventions
The word Note: precedes additional information about a topic.

Typographic Conventions
This guide uses the following typographic conventions:

Document “Document” italics Conference

Underlined type indicates a document, chapter, or section in this document containing additional information about a topic.
Italic type enclosed in quotes indicates a reference to an external document.
Italic type indicates the result of an action you take or a system response in step by step procedures.
In step by step procedures, words shown in bold represent a single telephone button that should be pressed/selected.

Related Documents
This guide and other related documentation is available online at the following URL: http://www.avaya.com/support. For information related to installing an IP telephone, see the “4600 Series IP Telephone Installation Guide” (Document Number 555-233-128). For information on desk/wall mounting the 4602/4602SW, see the “4601/4602/4602SW IP Telephone Stand Instructions” (Document Number 555-233-147). For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator Guide” (Document Number 555-233-507). Standard telephone features are described in the Overview for Avaya Communication Manager (Document Number 555-233-767).
Issue 3 April 2006 7

About This Guide 8 4602/4602SW IP Telephone User Guide

Chapter 1: Introducing Your 4602/4602SW IP Telephone
Introduction
This chapter introduces you to the layout of the 4602/4602SW IP Telephone. It provides a description for each functional button and other phone characteristics.
The 4602/4602SW IP Telephone
The 4602/4602SW IP Telephone has two Line (Call Appearance) buttons, ten dedicated Feature buttons, a 2-line by 24 character display area, and a one- way, listen-only Speaker.
Issue 3 April 2006 9

Introducing Your 4602/4602SW IP Telephone
Figure 1: 4602/4602SW IP Telephone

1

3

2

4

11

5

6

7

12

8

13 9
14

15 10

10 4602/4602SW IP Telephone User Guide

The 4602/4602SW IP Telephone

Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions

Callout Button/ Number Feature Name

Button/ Feature Description

1

Message Waiting Lamp When lit, indicates you have a message waiting on

your voice messaging system.

2

Display

The display screen has two lines of 24 characters each. During phone usage, the top line shows the name/phone number you are calling or the name/ phone number of the person calling you; while idle, it displays the current date and time. The second line displays volume control when a volume arrow is pressed. During transfers and conference calls, the second line might also show the name and phone number of the person being called.
The top line also might display any of the icons shown immediately below, depending on the current state of the phone.

(No Icon Shown)

Idle; indicates the line is available.

Active; indicates the line is in use.

3

Line buttons

4

Speaker

On Hold; indicates a call is on hold on this line.
Ringing; indicates an incoming call is arriving on this line.
(Soft) Hold; indicates this line’s call was put on hold pending a conference or a transfer. The two Line buttons are dedicated to incoming and outgoing calls and are labeled with an a. (first Line button) and b. (second Line button).
Accesses the listen-only, one-way Speaker feature (if administered).
1 of 2

Issue 3 April 2006 11

Introducing Your 4602/4602SW IP Telephone

Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions (continued)

Callout Button/ Number Feature Name

Button/ Feature Description

5

Speaker LED Indicator Lights steadily when the listen-only, one-way

Speaker is active.

6

Voice Message Button Accesses your Voice Messaging System.

7

Mute

Turns off the active handset microphone, to prevent the other person from hearing you.

8

Mute LED Indicator

Lights steadily when the handset is muted.

9

Volume Control

Adjusts the handset or ringer volume, depending on

which item is in use.

10

Numeric (Dialing) Pad Standard 12 button pad for dialing phone numbers.

11

Hold

Red button used to place a call on hold.

12

Transfer

13

Conference

14

Drop

Transfers a call to another phone. With the phone on-hook, also used to test lights and the display screen.
Sets up conference calls with more than one other person. With the phone on- hook, also used to select a personal ringing pattern.
Drops the last person added to a Conference call.

15

Redial

Redials the last number dialed from the phone.

2 of 2

12 4602/4602SW IP Telephone User Guide

Chapter 2: Using Your 4602/4602SW IP Telephone

Introduction
This chapter covers making calls, receiving calls, and using call handling features. You can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conference, Drop, Hold, Mute, Redial, Transfer and Speaker. This chapter also includes information on retrieving messages left in your voice mailbox.

Making Calls
To make a call: 1. Pick up the handset. The Handset ( ) icon appears in the display. 2. Dial your party. Connection proceeds.

Redialing the last number called

The Redial (or, Last Number Dialed) feature automatically initiates dialing of the most recent extension or outside number dialed.

Press the Redial (

) button.

The last number dialed is automatically redialed.

Issue 3 April 2006 13

Using Your 4602/4602SW IP Telephone
Receiving Calls
When someone calls you, the Bell ( ) icon appears in the display as the phone rings. To receive the call, press the Line button for the incoming call, pick up the handset and talk. The Handset ( ) icon appears in the display to indicate an incoming call.

Call Handling Features
The features described in this section are available while calls are in progress.

Conference

The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

Adding another party to a call

1. Dial the first party, then press the Conference (

) button.

The current call is placed on hold, the Soft Hold ( tone.

) icon displays, and you hear a dial

2. Dial the number of the next party and wait for an answer.

3. Press the Conference (

) button again to add the new party to the call.

4. Repeat Steps 1- 3 for each party you want to conference in to the call.

Adding a held call to the current call

1. Press the Conference (

) button.

The icon on the current line changes to the Soft Hold (

2. Press the Line button of the held call.

3. Press the Conference (

) button again.

All parties are now connected.

) icon.

Dropping the Last Person Added to a Conference Call

Press the Drop (

) button.

The last party connected to the conference call is dropped from the call.

14 4602/4602SW IP Telephone User Guide

Call Handling Features

Hold
The Hold feature puts a call on hold until you return to it.

Placing a call on hold

Press the Hold (

) button.

The icon on the current line changes to the Hold (

Returning to the held call
Press the Line button of the held call. The call is retrieved.

) icon.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. Use this feature to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you

1. Press the Mute (

) button.

The other party cannot hear you. The indicator light next to the Mute button lights when Mute is active.

2. To reinstate two-way conversation, press the Mute (

) button again.

Speaker

A one-way Speaker lets you listen to calls without lifting the handset. When you press the Speaker button, the indicator light illuminates to remind you that the listen-only Speaker is engaged.

Note:

The 4602/4602SW IP Telephone Speaker is a one-way, listen-only device. The

party at the other end of the call will not be able to hear your voice, even though

you can hear theirs.

Issue 3 April 2006 15

Using Your 4602/4602SW IP Telephone

Changing from the Speaker to the handset
Pick up the handset and talk. The Speaker Indicator Light goes off.

Turning the Speaker on during a call

Press the Speaker (

) button.

The Speaker indicator next to the Speaker button lights. Both the Speaker and handset are now operational. You can hear the person on the other end of the call through the Speaker, but they cannot hear you.

Turning the Speaker off during a call
Lift the handset at any time. The Speaker and the corresponding indicator light turn off; voice control reverts to the handset.

Ending a call while the Speaker is active

Press the Speaker (

) button.

The Speaker and the corresponding indicator light turn off and the call terminates.

Note:

It is also possible to disable the Speaker feature. If your Speaker does not

operate as indicated, contact your System Administrator to be sure your

telephone’s Speaker is enabled.

Transfer

The Transfer feature lets you transfer a call from your telephone to another extension or outside number.

Sending a call to another telephone

1. With the call active (or with only one held call and no active calls), press the

Transfer (

) button.

The call is placed on hold and its associated indicator light blinks; the Hold ( displays and you hear a dial tone while the next line activates.

2. Dial the number to which you want to transfer the call.

The call is sent to the extension or number you dialed.

) icon

16 4602/4602SW IP Telephone User Guide

Retrieving a Voice Mail Message

3. If you do not want to announce the call, press the Transfer (

) button again. If you

wish to wait for an answer, remain on the line, then press the Transfer (

) button after

announcing the call.

A two-second display message indicates the transfer is complete.

4. Hang up your handset.

Retrieving a Voice Mail Message

When someone leaves a message in your voice mailbox, the red Message Indicator at the top middle of the phone illuminates.

To retrieve your voice mail, press the Message (

) button above the numeric dial pad. The

4602/4602SW IP Telephone automatically dials your voice mail system.

Once connected to your corporate Voice Mail, follow your standard voice mail retrieval procedures. If you have voice mail-related questions, contact your Telephone System Administrator.

Note:

It is possible to disable the Voice Mail feature. If voice mail retrieval does not

operate as indicated, contact your System Administrator to be sure your

telephone’s voice mail connection is enabled.

Logging Off the Phone

Log off your 4602/4602SW IP Telephone to prevent unauthorized use during an absence or to protect your unique set of administered features when the phone is shared by multiple users.

1. To log off your phone, press the Mute ( the dialpad: 5 6 4 6 3 3 # (LOGOFF

).

) button, then press the following numbers on

A request to un-register the phone is sent to the server. The phone is now in a logoff state and displays “Ext. =”.

Issue 3 April 2006 17

Using Your 4602/4602SW IP Telephone
Reinstating the Phone After a Logoff
To reinstall the phone after a logoff: 1. Using the dial pad, enter your Extension number, then press the pound key (#). The display prompts for entry of your password. 2. Using the dial pad, enter your Password, then press #. The 4602/4602SW is now ready for use.
18 4602/4602SW IP Telephone User Guide

Chapter 3: Telephone Management and Troubleshooting
Introduction
The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for:
Interpreting the different ringer tones you hear. Personalizing your phone’s ringing pattern. Interpreting the 4602/4602SW’s display symbols. Testing your telephone to be sure it is operating correctly. Basic Troubleshooting; this chart provides the most common problems an end user might
encounter and suggested resolutions. Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a
problem. For all other IP telephone questions or problems, contact your System Administrator.
Interpreting Ringer Tones
As you become more familiar with your IP telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system.
Issue 3 April 2006 19

Telephone Management and Troubleshooting

Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the handset (receiver) or the Speaker.

Ringing (Incoming) Tones 1 Ring ——-2 Rings ——- ——3 Rings —— —— ——
Half Ring (ring-ping) —

Meaning
Call from another extension.
Call from outside or the System Administrator.
Priority call from another extension, or from an Automatic Callback call you placed.
A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active.

Feedback (Handset) Tones Busy — — –Call Waiting Ringback Tone —
Confirmation — — -Coverage Dial ——–Intercept/Time-out ----
Recall Dial – – – ———-Reorder — — — — — -Ringback —- —- —- —-

Meaning
Low-pitched, rapid tone (repeated 60 times per minute), signifying the number dialed is in use.
A ringback tone with lower-pitched signal at the end; indicates the extension called is busy and the called party has been given a call waiting tone.
Three short tone bursts; indicates a feature activation or cancellation has been accepted.
One short tone burst; indicates your call will be sent to another extension to be answered by a covering user.
Continuous tone indicating dialing can begin.
Alternating high and low tone indicating either a dialing error, denial of a requested service or failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
Three shorts tone bursts followed by a steady dial tone to indicate a feature request has been accepted and dialing can start.
Fast busy tone repeated every half-second to indicate all phone trunk lines are busy.
Low-pitched tone repeated 15 times a minute to indicate the number dialed is ringing.

20 4602/4602SW IP Telephone User Guide

Personalizing Your Telephone’s Ringing Pattern

Personalizing Your Telephone’s Ringing Pattern
The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns.

Selecting a personalized ringing pattern

To select a personalized ringing pattern:

1. With the phone on-hook, press the Conference (

) button.

The current ringing pattern sounds and repeats every three seconds.

2. Continue to press (and then release) the Conference ( of the eight ring patterns.

) button to cycle through each

3. To save a ringing pattern as it plays, do not continue to press the Conference (

)

button for at least seven seconds.

You hear the selected ringing pattern two more times, after which it is automatically saved. A confirmation tone (two rising tones) sounds and your new ringing pattern is set.

Note:

Going off-hook, receiving a call or losing power during ring pattern selection

interrupts the process, and you must start over from Step 1.

Issue 3 April 2006 21

Telephone Management and Troubleshooting

Interpreting Display Icons
As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see; check with your System Administrator to verify if the descriptions are accurate for your system.

Icon No Icon Displayed

Meaning Idle; indicates the line is available. Active; indicates the line is in use.

On Hold; indicates a call is on hold on this line.
Ringing; indicates an incoming call is arriving on this line.
(Soft) Hold; indicates this line’s call was put on hold pending a conference or a transfer.

Testing Your Phone
The Test feature lets you verify that your telephone’s lights and display are operating properly.

Testing the telephone’s lights and display

With the telephone idle (on-hook), press the Mute ( sequence: 8 3 7 8 #.

) button while dialing this

The display should indicate the self-test has started then report if the test was successful or failed.

If nothing appears on the display and the phone is receiving power, your phone may need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

22 4602/4602SW IP Telephone User Guide

Basic Troubleshooting Chart

Problem/Symptom