TURBRO EF20-PB Eternal Flame User Manual
- June 15, 2024
- TURBRO
Table of Contents
TURBRO EF20-PB Eternal Flame
WARNING
Any attempt to disassemble or modify the product may cause damage.
When using this fireplace for the first time, or after a long period of storage, let the fireplace run for at least 15 minutes with the thermostat set at “maximum” to remove the “new product” smell. This is because the fireplace absorbs moisture, creating an odor similar to that of old leather.
Safety Information
Please read all instructions before attempting to assemble, operate or install the product.
- Do not use this fireplace with missing, damaged, or broken legs.
- Do not use outdoors.
- This fireplace is not intended for use in bathrooms, laundry areas, and similar indoor locations. Do not place this appliance where it may fall into a bathtub or other water containers.
- If using this appliance on the floor or carpet, please keep the legs at least 2-4 inches (50-100 mm) higher from the carpet or floor.
- This appliance is hot when in use. To avoid burns, do not touch surfaces with bare skin. If necessary, use handles when moving the fireplace. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the appliance.
- Do not use this fireplace in elevated locations, such as on shelves, raised platforms, etc.
- Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners and the like. Arrange the cord away from high-traffic areas so that they will not be tripped over.
- Extreme caution is necessary when the fireplace is used by or near children or invalids and whenever the fireplace is left operating unattended.
- Do not operate the fireplace with a damaged cord or plug or after the appliance malfunctions, or is damaged.
- Any repairs to this appliance should be carried out by a qualified service person.
- Under no circumstances should this appliance be modified.
- Connect to properly grounded outlets only.
- Always plug the fireplace directly into a wall outlet/receptacle. An extension cord or relocatable power tap, (outlet/power strip), should never be used.
- This appliance, when installed, must be electrically grounded under local codes (For Canada: CSA C22.1 Canadian Electrical codes, For USA: National Electric Code, ANSI/NFPA No. 70).
- To disconnect this appliance, turn the fireplace off, then remove the plug from the outlet.
- Always unplug the fireplace if you do not plan to use it for a long period.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire, or damage to the appliance.
- To prevent possible fires, do not block air intakes or exhausts in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- The fireplace has hot, sparking, and arcing parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored. This appliance should not be used as a drying rack for clothing.
- Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or personal injury.
DANGER
ELECTRICAL SAFETY
(High Voltage Appliance)
ELECTRICAL CONNECTION
A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a dedicated circuit. Having other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the fireplace is in operation. The unit comes standard with a 6 ft. (1.8 m) long three-wire cord, which can be found on the right side of the appliance.
- Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and personal injury.
- Do not use this item if any part of it has been underwater. Immediately call a qualified service technician to inspect the item and replace any part of the electrical system that has been under water.
US-3Pin POLARIZED PLUG
This product is equipped with a 3-pin polarized plug as shown Fig. 1. Connect
to properly grounded outlets only. This unit is for use on 120 volts only. For
your safety, please always plug the unit into a wall outlet/ receptacle. An
extension cord or relocatable power tap (outlet/power strip) should never be
used.
Pre-Installation
Dimensions
Placement
The fireplace should be located in an area:
- Out of direct sunlight
- Not susceptible to moisture
- Away from an uninsulated outside wall
WARNING
- The fireplace is heavy and contants glass, you need to move it carefully to prevent injury.
WARNING
- Do not install the unit on shelves, raised platforms, beds, blankets, pillows etc. Keep combustible materials such as furniture, bedding, papers, clothes and curtains at least 3 ft. (1m ) from the fireplace.
CAUTION
- Make sure that the unit is installed so that the power cord is not compressed against or caught on the fireplace and that it has an unobstructed path to the grounded outlet.
Operation
USING THE CONTROL PANEL
- The control panel is located on the right side of the fireplace (when facing the fireplace).
- Main Power Switch: The power switch supplies power to all of the functions of the fireplace. This switch must be in the ON position for any functions to work.
- Flame Effect: Toggle the power switch ON. The power indicator light will glow. The flame effect will be visible through the front glass.
- Temperature Knob: Toggle the temperature switch ON, the temperature control knob regulates the temperature level of the room. The further the knob is rotated clockwise, the higher the temperature setting. Turning the knob counterclockwise will lower the temperature setting. Use this function to help regulate the ambient temperature level.
- Temperature Limiting Control: This fireplace is equipped with a temperature-limiting control. Should the fireplace reach an unsafe temperature because of misuse o r accident, the fireplace will automatically turn off. To reset: Unplug the power cord from the outlet. Wait for 5 minutes. With the power switch in the OFF position, plug the power cord back into the outlet.
Maintenance
- Always turn the fireplace OFF and unplug the power cord from the outlet before cleaning.
- Use a vacuum or duster to remove dust and dirt from the fireplace and vent areas.
- To keep lustre, clean with a soft, slightly damp cloth and buff with a dry cloth.
- Never use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface of the appliance.
FCC / IC Information
Warning
Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
NOTE
This equipment has been tested and found to comply with the limits for
Class B digital devices, according to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause
undesired operation.Modifications not approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
Troubleshooting
WARNING
Disconnect power before servicing.
Warranty
1-YEAR WARRANTY
TURBRO provides 1-year limited warranty for TURBRO ETERNAL FLAME Logset, from
the date of purchase, subject to the following conditions and limitations.
What is covered?
- Any alteration or misuse of the product will nullify this warranty.
- This warranty is non-transferable and is effective for the original buyer from the authorized seller only.
- This warranty is limited to the repair or replacement of parts) proved to be defective in material or workmanship, after said defect is confirmed by the manufacturer’s inspection.
The manufacturer may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of the defective parts)
What’s NOT covered?
- Damage caused by the owner when attempting to fix or alter the product themselves.
- Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
- Natural depreciation.
How to request warranty services?
To obtain the benefit of this warranty, please leave a message online
(https://www.turbro.com/pages/contact-us), or send an email to
[email protected]. Our customer service will address
your issue within 24 hours.
What will TURBRO do?
- Repair the item.
- Replace the item if not repairable.
- Refund the item under certain circumstances.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
CAUTION
- This product can expose you to toxic chemicals including Di (2-ethylhexyl) phthalate (DEHP), which may cause cancer or harm developmental growth.
- Wash hands after installation.
For more information go to www.p65Warnings.ca.gov
Frequently Asked Questions
What is the heating capacity of the TURBRO Eternal Flame EF20-PB?
The TURBRO Eternal Flame EF20-PB can efficiently heat a room up to 400 square feet.
Can the flame effect be used without the heating function in the TURBRO Eternal Flame EF20-PB?
Yes, the TURBRO Eternal Flame EF20-PB allows the flame effect to be used independently of the heat, perfect for ambience without extra warmth.
Is the TURBRO Eternal Flame EF20-PB energy-efficient?
The TURBRO Eternal Flame EF20-PB is designed to be energy-efficient, using less electricity compared to traditional heaters.
Does the TURBRO Eternal Flame EF20-PB come with a remote control?
Yes, it includes a remote control for convenient operation of the settings from a distance.
What safety features are included in the TURBRO Eternal Flame EF20-PB?
The TURBRO Eternal Flame EF20-PB has an automatic shut-off to prevent overheating and a cool-to-touch exterior for safety.
Is it difficult to install the TURBRO Eternal Flame EF20-PB?
Installation is straightforward and does not require professional help. It's a plug-and-play device.
Can the TURBRO Eternal Flame EF20-PB be used in a bedroom?
Yes, it's suitable for bedrooms, thanks to its quiet operation and adjustable thermostat.
What is the warranty period for the TURBRO Eternal Flame EF20-PB?
The TURBRO Eternal Flame EF20-PB typically comes with a 1-year warranty, covering manufacturing defects.
Are there different flame settings on the TURBRO Eternal Flame EF20-PB?
Yes, it offers multiple flame settings, allowing you to adjust the visual effect to your liking.
How long is the power cord on the TURBRO Eternal Flame EF20-PB?
The power cord is approximately 6 feet long, providing flexibility in placement.
Does the TURBRO Eternal Flame EF20-PB have a timer function?
Yes, it includes a timer that can be set to turn the heater off automatically.
Is the TURBRO Eternal Flame EF20-PB noisy?
The heater operates quietly, making it ideal for use in any room without disturbing the peace.
Can I adjust the temperature on the TURBRO Eternal Flame EF20-PB?
Yes, it features an adjustable thermostat for precise temperature control.
What is the size and weight of the TURBRO Eternal Flame EF20-PB?
The dimensions and weight are designed for ease of mobility and space efficiency.
Where can I purchase replacement parts for the TURBRO Eternal Flame EF20-PB?
Replacement parts can be purchased directly from TURBRO or authorized dealers.
User Manual
TURBRO EF20-PB Eternal Flame User Manual