PGD678W Duo Interconnected Deadbolt+Latch

Product Information

Specifications

• Patented Hack-Proof PIN Genie Keypad
• Multiple Access Codes & Monitoring
• Advanced 3D Fingerprint Recognition
• Live Monitoring and Voice Control
• Complete Privacy
• Offline Access CodeTM (OAC)
• Auto-Lock

Product Highlights

1.1 Product Features

The Interconnected Edition DUOTM smart lock offers the following
features:

• Patented Hack-Proof PIN Genie Keypad: Digits are randomly
  displayed on the keypad, making it hard for prying eyes to guess
  the correct code.

• Multiple Access Codes & Monitoring: Store up to 18 access
  codes and monitor entry and exit records.

• Advanced 3D Fingerprint Recognition: Allows up to 99 registered
  fingerprints and prevents lifted prints from being used.

• Live Monitoring and Voice Control: Monitor door access from
  anywhere and control the lock with the Secure Link Wi-Fi Hub. Voice
  control is also possible with Hey Google or Alexa.

• Complete Privacy: The exterior keypad can be locked and
  switched off from the inside panel to prevent unauthorized
  access.

• Offline Access CodeTM (OAC): Issue access codes and set access
  duration without an internet connection.

• Auto-Lock: Automatically locks the door based on a customized
  timing set between 5-300 seconds.

Product Overview

2.1 Product Overview – Outside

The outside of the smart lock features a keypad for entering
access codes and a fingerprint scanner for biometric
authentication.

2.2 Product Overview – Inside

The inside panel of the smart lock includes controls for locking
and unlocking, as well as a toggle to lock and switch off the
exterior keypad.

2.3 Understanding Your New Lock

This section provides an overview of the various features and
functionalities of the smart lock.

2.4 Reset Button

The reset button allows you to reset the smart lock to its
default settings.

2.5 Rebooting Your Lock

You can reboot the smart lock to resolve any issues or reset its
settings.

2.6 Low Battery

This section explains how to identify when the battery is low
and what actions to take.

2.7 Changing The Battery

Instructions on how to change the battery of the smart lock are
provided in this section.

Using Your Smart Lock

3.1 Configuring Access

This section guides you through the process of configuring
access settings for your smart lock.

3.2 Entering Programming Mode

Learn how to enter programming mode to make changes to access
codes and settings.

3.3 Adding an Access Code

Step-by-step instructions on how to add a new access code to
your smart lock are provided in this section.

3.4 Deleting an Access Code

This section explains how to delete an existing access code from
your smart lock.

3.5 Checking the Access Code

Instructions on how to check the access code currently
programmed in your smart lock are provided here.

3.6 Adding a Fingerprint

Learn how to add a fingerprint for biometric authentication on
your smart lock.

3.7 Fingerprint Scanning Directions

This section provides directions on how to scan your fingerprint
correctly for optimal recognition.

3.8 Fingerprint Tips & Troubleshooting

Tips and troubleshooting advice for fingerprint recognition
issues are provided in this section.

3.9 Deleting Stored Fingerprints

Instructions on how to delete stored fingerprints from your
smart lock are provided here.

3.10 Adding Secure Link

Learn how to add the Secure Link Wi-Fi Hub to enable live
monitoring and remote control of your smart lock.

Locking and Unlocking

4.1 Unlocking with Access Codes

This section explains how to unlock your smart lock using access
codes.

4.2 Locking / Unlocking using Fingerprint

Instructions on how to lock and unlock your smart lock using
fingerprints are provided here.

4.3 Locking / Unlocking using App

Learn how to lock and unlock your smart lock using the dedicated
mobile app.

4.4 Locking / Unlocking using Physical Key

This section explains how to use the physical key to lock and
unlock your smart lock.

4.5 Locking / Unlocking with Door Handle

Instructions on how to lock and unlock your smart lock using the
door handle are provided here.

4.6 Locking and Unlocking with Voice Assistants

Learn how to lock and unlock your smart lock using voice
commands with Hey Google or Alexa.

4.7 Safe Mode

This section explains how to activate and use the safe mode
feature of your smart lock.

4.8 Rain Mode

Instructions on how to enable and use the rain mode feature of
your smart lock are provided here.

4.9 Shine Mode

This section explains how to activate and use the shine mode
feature of your smart lock.

4.10 Welcome Mode

Learn how to enable and use the welcome mode feature of your
smart lock.

Advanced Features

5.1 Offline Access Code (OAC)

This section provides information on how to use the offline
access code feature of your smart lock.

5.2 Sub Admin

Instructions on how to set up and manage sub-admins for your
smart lock are provided in this section.

Re-keying

6.1 Re-keying

This section explains the re-keying process for your smart
lock.

Important Notes

7.1 Important Notes

This section provides important information and guidelines for
using your smart lock.

Maintenance and Cleaning

8.1 Cleaning

Instructions on how to clean and maintain your smart lock are
provided in this section.

8.2 Calibrating the Lock

This section explains how to calibrate the lock if
necessary.

Safety Precautions

9.1 Safety Precautions

Important safety precautions and guidelines for using your smart
lock are provided in this section.

FAQ

For additional support, visit http://Lockly.com/help or email
help@Lockly.com

INTERCONNECTED EDITION
DUOTM
USER MANUAL

Table of Contents

Section 1 – Product Highlights

1.1 Product Features

1

Section 2 – Product Overview

2.1 Product Overview – Outside

2

2.2 Product Overview – Inside

3

2.3 Understanding Your New Lock

4

2.4 Reset Button

5

2.5 Rebooting Your Lock

6

2.6 Low Battery

7

2.7 Changing The Battery

8

Section 3 – Using Your Smart Lock

3.1 Configuring Access

9

3.2 Entering Programming Mode

10

3.3 Adding an Access Code

11

3.4 Deleting an Access Code

13

3.5 Checking the Access Code

15

3.6 Adding a Fingerprint

16

3.7 Fingerprint Scanning Directions

19

3.8 Fingerprint Tips & Troubleshooting

20

3.9 Deleting Stored Fingerprints

21

3.10 Adding Secure Link

22

Section 4 – Locking and Unlocking

4.1 Unlocking with Access Codes

23

4.2 Locking / Unlocking using Fingerprint 25

4.3 Locking / Unlocking using App

26

4.4 Locking / Unlocking using Physical Key 27

4.5 Locking / Unlocking with Door Handle 28

4.6 Locking and Unlocking with Voice

Assistants

29

4.7 Safe Mode

30

4.8 Rain Mode

32

4.9 Shine Mode

33

4.10 Welcome Mode

33

Section 5 – Advanced Features

5.1 Offline Access Code (OAC)

34

5.2 Sub Admin

35

Section 6 – Re-keying

6.1 Re-keying

35

Section 7 – Important Notes

7.1 Important Notes

36

Section 8 – Maintenance and Cleaning

8.1 Cleaning

37

8.2 Calibrating the Lock

38

Section 9 – Safety Precautions

9.1 Safety Precautions

39

For additional support, visit http://Lockly.com/help or email help@Lockly.com
TABLE OF CONTENTS

1.1 Product Features
Patented Hack-Proof PIN Genie Keypad Digits are randomly displayed on the key pad ensuring access codes to be undetectable to intruders after repeated use. Numbers are randomly distributed across 4 buttons, with 3 numbers in each button. Users can press any button showing their number. Location of the numbers are always different everytime someone uses the keypad, making it hard for prying eyes to guess the correct code.
Multiple Access Codes & Monitoring Store up to 18 Access Codes for family, friends and guests, as well as monitor entry and exit records.
Advanced 3D Fingerprint Recognition Biometric Fingerprint Recognition protocol allows up to 99 registered fingerprints to be used and accepts only actual fingerprints – preventing lifted prints from being used.
Live Monitoring and Voice Control Through your smartphone, monitor door access from anywhere in the world and securely control who comes and goes with the Secure Link Wi-Fi Hub. You can also control your Lockly smart lock through your voice with Hey Google or Alexa. (PGH200-Secure Link WiFi Hub)
Complete Privacy The exterior displayed keypad can be locked and switched off using the simple ON/OFF toggle from the inside panel. The owner can prevent others trying to input the passcode from the outside and entering the home
Offline Access CodeTM (OAC) The offline access code can allow owners to issue access codes, set the allowed access duration, all without Lockly ever connecting to the internet, so in case of power outage, you can still magically and remotely issue Access Codes without any connection to the web.
Auto-Lock Users no longer have to worry about forgetting to lock the door. With Auto Lock enabled, Lockly will automatically auto-lock the door based on your customized timing set between 5-300 seconds.
Backup Keys and 9V Battery Socket The door can be opened with physical backup keys. There is also a 9V battery connection socket for emergency power backup to access the key pad in case your smart lock runs out of battery.

SECTION 1.1

1

2.1 Product Overview – Outside

Reboot Button
2

Keypad Buttons Touchscreen Bluetooth icon Screen Lock Icon Low Battery Alert OK Button Fingerprint Sensor
Bluetooth light
Handle
Key Hole Cover Key Hole 9V Battery Backup Socket
SECTION 2.1

2.2 Product Overview – Inside
Battery Cover Screw
Battery Compartment 4 x AA Alkaline
Batteries(Included) Battery Cover
Low Battery Indicator/ Door Lock Button
Inside Handle
SECTION 2.2

Reset Button Program Button
3

2.3 Understanding Your New Lock
After the installation of your new Lockly, understanding some key functions of operating your smart lock is important. The following guides will walk you through resetting a lock, adding Access Codes, deleting Access Codes, adding and deleting fingerprints, adding and deleting RFID cards, and also how to configure your OAC(Offline Access CodeTM). For any questions you can always visit https://Lockly.com/help for assistance. Don’t forget that Lockly Secure works best with our iOS and Android app. Please download the app by visiting the link below.

Scan or visit Lockly.com/app

4

SECTION 2.3

2.4 Reset Button
In order to restore the Lockly to factory default settings, you must have your “Activation Code” available. The Activation Code can be found on the Activation Code Card that came with your smart lock. After you have the Activation Code ready, push the reset button on the back panel of the Lockly to perform your reset. See below to see which Reset Process applies for you. Once the smart lock has been reset, all the data previously stored will be deleted.
If Paired with App Press Reset Button for one (1) second or till you hear a short beep. Open the Lockly smartphone app to add your lock using the Activation Code.
If Never Paired Press Reset Button until the lock reset.
Reset Button

SECTION 2.4

5

2.5 Rebooting Your Lock

NOTICE

Reboot Lockly in case of dead battery or malfunction. No settings will be changed and all Access Codes will still be stored within Lockly.

Press and release the reboot button when you want to reboot the lock. Your Lockly will beep once after reboot. Only reboot when necessary.
To reboot, find the reboot button located on the bottom of the exterior side of Lockly lock. The reboot button is located in the middle of the two 9V battery backup sockets.
You will need something small such as a paperclip, to press the reboot button. Insert the paper clip and press down firmly and let go. Your screen should restart and the lock should reboot automatically.

Reboot Button

6

SECTION 2.5

2.6 Low Battery
When the battery is in seriously low condition, Lockly will make continuous beeping sounds in addition to the flashing low battery icon on the touch screen. You should replace batteries immediately to avoid your smart lock from shutting down.
When your smart lock low-battery warning alert finally dies, you will have 3 chances to unlock your smart lock either by a password, APP or fingerprint. If the unlock was successful, the low-battery warning alert will be on for 1 minute. After which, the smart lock will go to dead-battery mode and will lock auto lock in 5 seconds and the screen will display a low-battery icon.

Condition
Low Battery

Indicator
Battery Icon on the display keypad will light up to indicate low battery.

Solution
Replace batteries immediately to avoid battery failure. Lockly Secure can still operate up to 300 cycles in low battery condition.

Dead Battery

When there is no display and sounds; and screen is non-functional.

Replace batteries immediately. Supplied physical backup keys can be used to unlock the door. Alternatively, use a 9V battery as shown below to temporarily activate the lock.

NOTE: You cannot reset your lock when the battery is low.

SECTION 2.6

-+
9V Battery

Your Lockly will automatically detect battery polarity. So hold your 9V battery lead in place against bottom of the Lockly to temporarily activate the screen to enter your Access Code. Be sure to hold the 9V battery against the contact points located at the bottom of the lock until you have successfully unlocked your door with your Access Code. Once unlocked, batteries should be replaced immediately.
7

2.7 Changing The Battery

Under normal use, the Lockly battery will last up to a year. Please check battery levels regularly and change your batteries when the low battery notification is issued. For best practice, always use new batteries by a major brand.
Open the battery compartment cover and insert four (4) new AA alkaline batteries as shown. Be sure to unscrew the screw located on the top of the cover first by unscrewing counter clockwise before sliding the cover up.

1

Screw

2

3

AA 1.5V X 4

-+- + +-+-

– Make sure the batteries are oriented correctly by matching the orientation displayed. – Replacing the batteries do not reset stored Access Codes. – To see a list of recommended brands, please visit http://Lockly.com/battery

NOTICE

Whenever batteries are replaced, reconnecting the smart lock to your smartphone App is required.
If you have not yet downloaded the app, visit: Lockly.com/app

8

SECTION 2.7

3.1 Configuring Access
We recommend pairing your lock to your smart phone to manage your access codes. Section 3.1 – 3.9 refers to locks not paired with a smart phone. Once paired with a smart phone, the Program button will be disabled.
How to Use the Keypad There are a total of five (5) buttons on the keypad as shown in the example image to the left. The numbers in each button may differ than what is shown on your device than what is displayed here.
To enter your required digit, just simply press the circle where your number is shown. You do not need to press the actual number as anywhere within the circle will suffice.
The button on the bottom is the OK button. You will be pressing this button when you are done entering your Access Code.

OK Button

NOTICE The Default Access Code is 1 2 3 4 5 6

Your new Lockly Access Code can be any combination of 6 to 8 digits. Once a new Access Code is entered, the Default Access Code of 123456 would be deleted. A maximum of 16 sets of Access Codes can be stored for use at any given time. To add more than 16 sets of Access Codes, you must delete an existing Access Code before adding a new code. If you’re not using the APP, you can store up to 18 sets of Access Code.

SECTION 3.1

9

3.2 Entering Programming Mode

To enter Programming Mode, remove the battery compartment cover on the interior side of the Secure to expose the Reset and Program buttons.

Program Button

Simply press the Program button to enter programming mode.
Note: Program button will be disabled once synced to a smart phone. Configure all settings via synced smart phone. Access Codes previously added by Programming mode will be cleared.

To end Programming Mode, press the Program button anytime. Programming Mode will automatically exit if the keypad is inactive for more than thirty (30) seconds.

Number

Mode Add Access Code Delete Access Code View Access Code

After entering Programming Mode, you should see the screen as displayed to the right on your Lockly keypad. Follow the following steps to add, delete, or check your Access Codes.

10

SECTION 3.2

3.3 Adding an Access Code

While in Programming Mode, select “1AD” to add an Access Code. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
After pressing “1AD” press “Pd” to add an Access Code.

SECTION 3.3

Enter your new 6 – 8 digit Access Code and press

when you

are finished. You will then re-enter the code to confirm your new

Access Code.

Remember, just touch the digit you need within the circle around each 3 numbers. There is no need to touch the exact location of the number. For example, based on the example image to the left, if you need “1”, you can touch the upper left button. For “6”, you would touch the upper right button.

11

3.3 Adding an Access Code (Continued)
If you have successfully entered your new Access Code twice, you will see the new code displayed here. In this example, we chose 654321. Press to Confirm or to cancel.
To exit or cancel, you can always press or
If the two (2) Access Codes you entered does not match, an error message will appear on the screen (As shown to the left). Press OK to return to the Programming Screen and try again. See Section 3.3

OK Button 12

SECTION 3.3

3.4 Deleting an Access Code

While in Programming Mode, select “2DE” to delete an Access Code. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
After pressing “2DE” press “Pd” to delete an Access Code.

Example Only

Active Access Codes will then be displayed on the screen in sequence from left to right, top to bottom. In the example shown on the left, the Access Code displayed is 1 3 5 7 9 0 .
Rotate through different Access Codes shown by touching any number on the screen. If you find the Access Code you want to delete, simply hold the OK button for 2 seconds. (Continue on next page)

OK Button

SECTION 3.4

13

3.4 Deleting an Access Code (Continued)
Once you have selected the Access Code you want to delete, Lockly will ask you to confirm deletion by showing you the Access Code you are deleting, in this example, 1 3 5 7 9 0. Press to delete, or to cancel.

NOTE There are two incidents where your Access Code cannot be deleted.

There are no Access Codes set. The factory default Access Code cannot be deleted.

There is only one (1) Access Code saved in the smart lock. At least one code must be registered. Please add another Access Code before attempting to delete the existing code.

No Access Codes Set 14

Only one Active Access Code
SECTION 3.4

3.5 Checking the Access Codes
While in Programming Mode, select “3CH” to check registered Access Codes. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
Active Access Codes will then be displayed on the screen in sequence from left to right, top to bottom. In the example shown on the left, the Access Code displayed is 1 3 5 7 9 0 .
OK Button
Rotate through the different Access Codes by touching any number on the screen. To exit Check Access Code screen, simply press the OK button.
If there are no Access Codes registered in your smart lock, Check Access Code mode will be invalid. The default Access Code will not be shown on the display keypad, and you will see the following screen shown to the left instead.

SECTION 3.5

15

3.6 Adding a Fingerprint
In this section, you will learn how to register a fingerprint to your new smart lock.
We are using an advanced biometric sensor, providing the most secure fingerprint authentication. For security reasons, Lockly will only accept fingerprint patterns that consist of cross intersection points. Patterns with no cross intersection points will not be acceptable.
Please check your fingers before registration to make sure the finger you want to register will be acceptable by our system. Otherwise, use an alternative finger to ensure successful registration.
The following examples show which types of fingerprint patterns will be acceptable. It is highly recommended to enroll at least one finger from each hand in case the hand you are using is unavailable, such as, in instances like if you are holding items in that hand or have sustained an injury.

Fingerprint Pattern with Cross Intersection Lines

Concentric or Parallel Pattern Fingerprint with Scars or Worn

with no Cross Intersection Lines

Out Ridges

OK

Not OK

Not OK

Your smart lock can register up to ninety-nine (99) fingerprints. Please read the following sections if you want to add or delete fingerprints. We recommend using your app to add fingerprints, however, the following section can show you how to add and remove fingerprints if you did not pair your lock with a smart phone.

16

SECTION 3.6

3.6 Adding a Fingerprint (Continued)
While in Programming Mode, select “1AD” to add an Access Code. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.
After pressing “1AD” press “FP” to register a Fingerprint.

Upon pressing “FP”, you will enter Fingerprint Registration Mode and you will see a green LED ring light up on the fingerprint panel on the exterior side of Lockly .
Once you’re in Fingerprint Registration Mode you will see two numbers displayed on keypad. The top number is your Fingerprint Registration number, in this example to the left, “1”. The bottom number will always start with a “6”.
You must successfully scan your fingerprint six (6) times for it to properly register. Every time you scan your fingerprint, the number on the bottom will change, starting from 6 – then 5, 4, 3, 2, 1, until the fingerprint is successfully registered.
Note: For reference, please keep a record of your fingerprint registration number to distinguish whom it was registered to.

SECTION 3.6

17

3.6 Adding a Fingerprint (Continued)

NOTICE

Please make sure your fingers are clean from dirt and oils before scanning your fingerprint. Make sure the sensor is also clean by taking a soft cloth and wiping the surface.

Scan your finger by lightly placing your designated finger on the sensor until you hear a beep. Lift your finger and repeat the process slowly until the digit “6” shown on the screen becomes “1”. If you have successfully scanned and registered your fingerprint, you will hear a long beep, and the Bluetooth icon will flash green.
PASS will show on the keypad and press OK to exit. If you did not successfully register your fingerprint, FAIL will show on the keypad. If FAIL is displayed, press OK to return to the previous screen to rescan your finger.
For instructions on scanning an optimal fingerprint, please proceed to Section 3.7.

OK Button
18

SECTION 3.6

3.7 Fingerprint Scanning Directions
The fingerprint sensor equipped in your smart lock is loaded with powerful fingerprint algorithms to extract quality features from fingers, even in poor conditions. Placing your finger on the sensor correctly helps consistency in fingerprint recognition. The following directions and tips will guide you on how to scan an optimal fingerprint image.
Sensor Core

Top View OK
Side View OK
SECTION 3.7

Position your finger on the center of the sensor
Correct
Incorrect
19

3.8 Fingerprint Scanning Tips & Troubleshoot
Tips for Fingerprint Enrollment and Recognition
· Place your finger to completely cover the sensor with maximum contact surface. · Position the center of your finger (core) to the center of the sensor. · Hold your finger still for more than a second until you hear a beep. · Scan a finger that is clean and free from dirt. · Children ages 12 and under are not recommended to use fingerprint access due to the constant
changes of their fingers during growth. · Elderly with fading fingerprints may have difficulty in recognition. · If your finger has a cut, scar, or cracked skin due to dryness, try another finger.
Troubleshooting Fingerprints
In case of poor fingerprint conditions
· If wet – wipe excess moisture from finger before scanning · If dry – moisturize or blow warm breath over finger before scanning · If dirty – wipe stains and dirt off from finger before scanning · Make sure the sensor is clean from dirt or smudges – wipe sensor with soft cloth regularly
For more troubleshooting help, visit http://Lockly.com/help

20

SECTION 3.8

3.9 Deleting Stored Fingerprints*

While in Programming Mode, select “2DE” to delete a Fingerprint. If you are not in Programming Mode, please see Section 3.2 to enter Programming Mode.

After pressing “2DE” to delete, press “FP” to delete a fingerprint.

Your registered fingerprint numbers will be displayed on the screen. Tap number to rotate to the next registered fingerprint. When you have found the fingerprint ID you want to delete, press and hold the OK button for 3 seconds to delete. (Example shown – “02”)

You will then see a confirmation page displaying and with the fingerprint number you are deleting displayed in the lower left. Select Y to delete or N to cancel.

OK Button

Fingerprint ID Number

Alternatively, while on Programming Mode, select 2DE, then press FP and place the registered fingerprint you want to delete on the fingerprint sensor. Your smart lock will identify the fingerprint and jump to confirmation page displaying Y and N. Select Y to delete or N to cancel.

*Only works when lock is not paired with a smart phone device. If paired to a device please delete your fingerprints from the administrative device paired to your lock.

SECTION 3.9

21

3.10 Adding Secure Link
Lockly Secure Link¹ adds live status monitoring and voice control capabilities to your Lockly Smart Lock. Secure Link is included in your package. For all other Lockly products, the Secure Link can be purchased and added anytime. To set up the Lockly smart lock with Secure Link Wi-Fi Hub and Door Sensors, launch the Lockly App on your iOS or Android device. From the main menu drop down located on the upper left of the screen, select “Add a New Device” then select “Secure Link Wi-Fi Hub”. Follow the in-app instructions to set up your Secure Link. To activate voice commands, you will need Amazon Alexa or Google Assistant-enabled device. Make sure you enable the Lockly Action on Google or the Amazon Alexa Skill before you can configure your voice to perform voice commands.
1Included in Lockly DuoTM and sold separately for other models.
Secure Link Wi-Fi Hub

22

SECTION 3.10

4.1 Locking/Unlocking with Access Codes
Lockly Smart Lock can be unlocked using multiple ways – via your stored Access Code, registered fingerprint, smartphone with Bluetooth, the physical key supplied with your lock, or voice (Requires Secure Link WiFi Hub)

OK Button
Slide your hand across the screen to activate the keypad. Enter your 6 to 8 digit Access Code followed by the OK button. Press OK anytime to reset if you entered the wrong digit. If the Access Code entered is correct, the door will unlock. If the Access Code entered is incorrect, Lockly will beep twice.
Three consecutive wrong attempts will put Lockly in “Safe Mode”. (See Section 4.7)

SECTION 4.1

23

4.1 Locking/Unlocking with Access Codes (Continued)
Lock your Lockly by pressing the OK Button or by brushing your hand across the screen anytime when the door is closed. The smart lock will also auto-lock after unlocking based on your set auto-lock settings.
You may toggle between two types of keypad displays to enter your Access Code. The fixed digit version and the PIN Genie version (Recommended). Press and hold the OK Button for 3 seconds to toggle back and forth between the two keypads.
(Sample display shown only)

PIN Genie

Fixed Digit

Hold OK (3 sec)
24

SECTION 4.1

4.2 Locking/Unlocking Lockly with Fingerprints
Unlocking
Place a registered finger to the fingerprint scanner located on the exterior side of the lock to the right.
To register a fingerprint, please see Section 3.6.
If your fingerprint is registered and acknowledged, you will hear a “beep” sound and a Green LED will light up on the fingerprint scanner. You can then push down the handle and open the door.
If you see a Red LED, it means your fingerprint is not recognized. Try again or use another registered fingerprint.
For best fingerprint scanning practices, see Section 3.7.

OK Button SECTION 4.2

Locking
To lock your smart lock, press the OK Button anytime or brush your hand across the screen when the lock is unlocked.
25

4.3 Locking/Unlocking Lockly with App
You must have the Lockly iOS or Android app installed in order to lock and unlock with smartphone and connect with voice assistants like Alexa or Hey Google. Please download the app by visiting the link below or search “Lockly” from the correct app store.
Scan or visit Lockly.com/app

26

SECTION 4.3

4.4 Locking/Unlocking with Physical Key
Exterior View

To unlock your lock using the physical key (included), open the key cover on the handle by turning the cover to reveal the keyhole.
Insert your key and turn clockwise or counter clockwise to lock or unlock the door.

SECTION 4.4

27

4.5 Locking/Unlocking with Door Handle
This smart lock is built with an anti-friction latch and deadbolt throw for added security. The latch throw can be setup to auto lock based on your customized timing through the Lockly app. The deadbolt throw is connected to the door handle. To UNLOCK push the handle downwards and push door to open. This action is necessary to open your door whenever you access by keypad, fingerprint, smartphone App or via Voice Assistants. To LOCK from the inside or outside, lift the handle upwards. Ensure your deadbolt throw is always locked following this action.
LIFT HANDLE UPWARDS TO LOCK DEADBOLT

Follow instructions on Lockly APP on handle configuration to ensure the lock correctly detects whether the door is lock or unlock.

28

SECTION 4.5

4.6 Locking and Unlocking with Voice Assistants
Once your Lockly Smart Lock and Secure Link¹ Wi-Fi Hub has been installed and configured correctly, make sure you enable the Lockly Action on Google or the Amazon Alexa Skill before you can configure your voice to perform voice commands. You can ask your questions such as door status or request for your door to be locked or unlocked
– “Hey Google, unlock my Back Door”* – “Hey Google, is my Back Door locked?” – “Hey Google, lock my Back Door” – “Hey Google, is my Back Door unlocked?”

– Alexa, unlock my Front Door.* – Alexa, is my Front Door locked – Alexa, lock my Front Door. – Alexa, is my Front Door unlocked

*Unlock requests will require additional voice security codes. You may configure it in the settings page.
1Included in Lockly DuoTM and sold separately for other models.
Google, Android and Google Play are trademarks of Google LLC.

SECTION 4.6

29

4.7 Safe Mode – Overview
Lockly will enter Safe Mode when three (3) consecutive wrong Access Codes are entered within 5 minutes. When in Safe Mode, the lock status icon will start to flash.

To disable Safe Mode, you must unlock the door using a registered fingerprint, access via mobile App,

unlock using the keyhole, pressing the Lockly logo button on the interior panel or by pushing down

the interior handle or enter the correct Access Code twice in a row. Activate the keypad by pressing

and holding

for 3 seconds.

Once the screen is activated, enter the correct Access Code carefully twice, pressing every time.

after

If you enter the wrong code, the keypad will then be disabled for 10 minutes.

Countdown Prompt (Displayed in Minutes)
Will start with 10 and countdown until 0.

Example A

Example B

You will see a “10” on the screen, notifying the number of minutes that the keypad is disabled for. After 10 minutes, you may attempt to enter the correct Access Code to unlock the door. After the second incorrect attempt to unlock the lock with the wrong Access Code, Lockly will disable the keypad for 20 minutes, displaying a “20” on the screen. After the third wrong attempt to unlock the door with the correct Access Code, the screen will be disabled for 30 minutes. (Example A and Example B above).
Note: In order to conserve power, the countdown prompt will only be displayed for 3 seconds. You can reactivate the screen by sliding your hand across the screen.

30

SECTION 4.7

4.7 Disabling Safe Mode

There are four (4) ways to disable Safe Mode.

Option 1 – Entering Correct Access Code

Activate the keypad by pressing and holding

for 3seconds.

Enter the correct Access Code twice (2) when the keypad is available, pressing

time the Access Code is entered.

after every

Option 2 – Lockly App
Use the app that is synced to your Lockly to disable Safe Mode by unlocking the door. If you have not downloaded the app to use with your smart lock, you won’t be able to use this option to disable Safe Mode.

Option 3 – Physical Key
There is a pair of keys included with your new lock. You may use the keys to manually unlock the door. To learn how to use your physical keys, see Section 4.4. To reactive the screen, use the Keypad Display Switch by toggling it OFF and ON.

Option 4 – Registered Fingerprint Use any registered fingerprint to reactivate the keypad. The door will unlock and reactivate the keypad once a registered fingerprint is used.
While in Safe Mode, the keypad will not be lit up when you are using your Physical Key.

SECTION 4.7

31

4.8 Rain Mode

Like other digital electronic products water can trigger to activate the touchscreen and sensor which may cause the batteries to drain. To protect the lock and extend battery life, you can setup your Lockly to enter Rain Mode to shut off keypad and fingerprint reader whenever rain or water is detected.

Activate this feature on the Lockly app. While you are within the Bluetooth range or remotely connected

thru Wi-Fi hub (Secure Link), go to Settings > Rain Mode and toggle the button

to turn ON.

IMPORTANT
To reactivate fingerpint and keypad access when your lock has entered rain mode, lift the outdoor handle.

When RAIN MODE is ON, the keypad and fingerprint sensor cannot be used. Unlock via Lockly App, physical key, or through your voice with Hey Google or Alexa. Rain Mode auto exits every 30-mins and re-enters if water or rain is still present.

If you are using the Lockly app, you will be notified when Lockly entered rain mode and it will be recorded in your access history.

If you have not yet connected your device to Lockly App, follow below steps to activate the rain mode feature:

RAIN MODE ON

RAIN MODE OFF

1. Long press to enter fixed digit keypad. 2. Enter access code +234+ .
example: 135790 + 234 + 3. You will hear a short beep and Bluetooth indicator flashes green once Rain Mode is ON.

1. Long press to enter fixed digit keypad. 2. Enter access code +890+ .
example: 135790 + 890 +
3. You will hear a long beep and Bluetooth indicator flashes green once Rain Mode is OFF.

32

SECTION 4.8

4.9 Shine Mode
Lockly touchscreen keypad brightness was designed for optimum battery life. However, some users may need to adjust the brightness to their convenience to enter access codes.

Swipe your fingers across the keypad to light up to its normal brightness. To adjust brightness, long press the upper left button for 3 seconds.
The touchscreen keypad with automatically return to normal brightness after the screen dimmed.

4.10 Welcome Mode
Welcome Mode temporarily disables auto locking, keeping the door open for a specified period of time eliminating the need to enter access codes, fingerprint or using Mobile App.
Enable this feature through the Lockly App. Go to > Settings > Enable Welcome Mode, then slide button to enable and set the specific time you require your door unlocked.

SECTION 4.9

33

5.1 Offline Access CodeTM (OAC)
The Offline Access CodeTM (OAC) is a unique feature of our smart lock. It allows you to grant access to guests remotely without guests needing to download the app.
To use the OAC feature, make sure you download the Lockly app for iOS or Android first, and sync your smart lock to your mobile device. OAC can only be issued by the administrative owner of the lock.
From there, you can then issue an Offline Access CodeTM within the app.
Go to “Access” and choose “Add a New User, then select Offline Access CodeTM (OAC)” and follow on screen instructions to generate your Offline Access CodeTM.
Understanding Offline Access CodeTM (OAC)
OAC are issued to the guest by asking them to enter 4-12 digit number after a double – click on the . Your Lockly randomly generates the Offline Access CodeTM which can be shared to your guests
together with the instructions generated using the Lockly app.

After a double-click on the

, touchscreen

will display numbers on Fixed Digit mode, then

guest can enter the Offline Access CodeTM.

34

SECTION 5.1

5.2 Sub-Admin Access
Sub-Admin Access can be created to grant access for others to be able to control your lock and grant access to others via Bluetooth when within range of your Lockly smart lock. The sub-admin permission can be setup through the Lockly App then Add A New User.
You can select the Validity Period and User Permissions of the sub-admin.
Sub Admins will not be able to access the lock remotely but Sub Admin will be able to grant limited access codes to users when within Bluetooth range. Once Sub Admin control is setup, you as the Admin will no longer be able to issue Offline Access CodeTM (OAC)
The Sub-Admin access is ideal for long term property leasing and Airbnb tenants.
6.1 Re-keying
Lockly smart lock comes with a 5-pin cylinder which can be replaced with regularly purchased DIY re-keying kit available in the market.
If you are not familiar with this process, please contact a professional locksmith. For more information, visit : http://support.Lockly.com/faq/rekeying/

SECTION 5.2

35

7.1 Important Notes

Auto Lock Feature

Your lock can be programmed to auto-lock between 5-300 seconds after the door opening. You

can select the timing through the Lockly App. If auto-lock is not activated and door is still open, the

touchscreen will remain lighted, simply press the

on the keypad to lock.

One-Touch Locking
You can always manually do a quick lock by touching anywhere on the touchscreen. Lockly smart lock is shipped with this feature already activated. You may deactivate this feature through the Lockly App.

9V Backup Access
When your Lockly is out of power, you can temporarily activate the keypad by using a 9V battery against the bottom of the exterior side of the smart lock. Please see Section 2.6 for more info.

Physical Keys
Even though you have your fingerprints registered and Access Codes stored, it’s always best practice to carry your physical keys with you at all times in case for any reason your lock falls into Safe Mode.

Activation Code
You may find an Activation Code Card with an Activation Code included in your package. It is very crucial that you do not lose this card. Please store this card safely as you will need the default Activation Code on that card to master reset your lock in case, for any reason, you have lost the phone paired to Lockly and also forgot your Access Code.

Troubleshooting
Please visit http://Lockly.com/help for troubleshooting and the most frequently asked questions and answers.

36

SECTION 7.1

8.1 Cleaning
Making sure your Lockly is clean is best practice to ensure optimal product use. Follow the DOs and DON’Ts below.

DO
· Rinse the touchscreen with warm water prior to cleaning.
· Use the application of soap with a damp, lukewarm cloth.
· Air dry or wipe dry with a soft microfiber cloth to avoid scratches.

DON’T
· Don’t use abrasives, high alkaline cleaners, or gasoline to clean your lock.
· Don’t apply cleaning detergent directly in sunlight or at high temperatures.
· Don’t leave cleaning detergent on the display keypad for long periods of time wash immediately.
· Don’t use scrapers, squeegees, or razors.

SECTION 8.1

37

8.2 Calibrating the Lock
If the lock was not used for a long period of time, the lubrication of the inside mechanism may affect its unlocking responses. Dust and freezing temperatures may also cause your lock to delay or not to respond to unlocking. Calibrate your lock to maintain its responsiveness.
Calibration may take 60 seconds to finish. You will hear the lock unlocking for multiple times. The unlocking sound will stop once the calibration is finished.
To calibrate the lock, enter access code + 1234 + .
example: 135790+1234+
NOTE: You may also calibrate the lock using the Lockly App. Open the app , select the lock and go to > Settings > Calibrate.

38

SECTION 8.2

9.1 Safety Precautions
Please read all instructions carefully. Remind all Locly users of the safety precautions.
Read the following instructions for your own safety
Do not attempt to disassemble the smart lock by yourself. It can cause product damage, void warranty, and cause injuries. Do not use any inappropriate tools that can cause damages or malfunction to your lock. Always make sure your door is securely closed and locked when you leave your house to prevent unwanted entry. Please keep your Access Codes safe. Restrict access to the back panel of your smart lock and check your settings regularly to ensure Access Codes have not been changed without your knowledge. Always dispose of used batteries according to your local laws. DO NOT BURN.
Unauthorized changes and modifications may void your product warranty. If you have questions or any problems while using your Lockly Smart Lock, contact our customer service department at help@Lockly.com or visit http://Lockly.com/help for technical assistance.

SECTION 9.1

39

FCC Warning This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE 1: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help.
NOTE 2: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Radiation Exposure Statement Lockly Duo complies with FCC radiation exposure limits set forth for an uncontrolled environment. It should be installed and operated with minimum distance 20cm between the radiator & your body.
IC WARNING This device contains licence-exempt transmitter(s) that comply with Innovation,Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired
operation of the device.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: 1. L’appareil ne doit pas produire de brouillage; 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement. IC Radiation Exposure Statement This equipment meets the exemption from the routine evaluation limits in section 2.5 of RSS-102. It should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body. Cet équipement est conforme à l’exemption des limites d’évaluation habituelle de la section 2.5 de la norme RSS-102. Il doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et toute partie de votre corps.
WARNING: This product can expose you to chemicals including Lead, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.
DUOTM
We’re here to help! help@Lockly.com https://Lockly.com/help
UMPGD67820220423

For digital versions and instructional videos, please visit the following link:
http://Lockly.com/help
To ensure you have access to the most update and newly added features of your Lockly smart lock, please subscribe to our newsletters, follow us on our social media channets, update your Lockly app when prompted, or visit: www.Lockly.com/newfeatures
© Copyright 2022 Lockly All rights reserved USA Patent NO. US 9,881,146 B2 | USA Patent NO. US 9,853,815 B2 | USA Patent NO. US 9,875,350 B2 | USA Patent NO. US 9,665,706 B2 | USA Patent NO. US 11,010,463 B2 | AU Patent NO. 2013403169 | AU Patent NO. 2014391959 | AU Patent NO. 2016412123 | UK Patent NO. EP3059689B1 | UK Patent NO. EP3176722B1 | Other Patents Pending
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. , and any use of such marks by Lockly is under license. Other trademarks and trade names are those of their respective owners. Google, Android, Google Play and Google Home are trademarks of Google LLC. , Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc., or its affiliates.

References

• . Spend less. Smile more.
• Download Lockly App for iOS and Android | Lockly®
• Recommended Battery
• Product Registration - Lockly Support Desk
• How to re-key a LOCKLY smart lock? - Lockly Support Desk
• Fingerprint, Smartphone-Control Smart Locks | Lockly®
• P65Warnings.ca.gov
• Product Registration - Lockly Support Desk
• Secure Link Wi-Fi Hub | Lockly®

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