TURBRO SUBURBS TS20 20 Inches Infrared Electric Fireplace Stove User Manual
- June 15, 2024
- TURBRO
Table of Contents
TURBRO SUBURBS TS20 20 Inches Infrared Electric Fireplace Stove
WARNING: Any attempt to disassemble or modify the product may cause damage.
- When using this fireplace for the first time, or after a long period of storage, let the fireplace run for at least 15 minutes with the thermostat set at “maximum” to remove the “new product” smell.
- This is because the fireplace absorbs moisture, creating an odour similar to that of old leather.
Safety Information
Please read all instructions before attempting to assemble, operate or install the product.
- Do not use this fireplace with missing, damaged, or broken legs.
- Do not use outdoors.
- This fireplace is not intended for use in bathrooms, laundry areas, and similar indoor locations. Do not place this appliance where it may fall into a bathtub or other water containers.
- If using this appliance on the floor or carpet, please keep the legs at least 2-4 inches (50-100 mm) higher from the carpet or floor.
- This appliance is hot when in use. To avoid burns, do not touch surfaces with bare skin. If necessary, use handles when moving the fireplace. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the appliance.
- Do not use this fireplace in elevated locations, such as on shelves, raised platforms, etc.
- Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners and the like. Arrange the cord away from high-traffic areas so that they will not be tripped over.
- Extreme caution is necessary when the fireplace is used by or near children or invalids and whenever the fireplace is left operating unattended.
- Do not operate the fireplace with a damaged cord or plug or after the appliance malfunctions, or is damaged.
- Any repairs to this appliance should be carried out by a qualified service person.
- Under no circumstances should this appliance be modified. Parts removed for servicing must be replaced prior to using the fireplace.
- Connect to properly grounded outlets only.
- Always plug the fireplace directly into a wall outlet/receptacle. An extension cord or relocatable power tap, (outlet/power strip), should never be used.
- This appliance, when installed, must be electrically grounded in accordance with local codes (For Canada: CSA C22.1 Canadian Electrical codes, For USA: National Electric Code, ANSI/NFPA No. 70).
- To disconnect this appliance, turn the fireplace off, then remove the plug from the outlet.
- Always unplug the fireplace if you do not plan to use it for a long period of time.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire, or damage to the appliance.
- To prevent possible fires, do not block air intakes or exhausts in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- The fireplace has hot, sparking, and arcing parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored. This appliance should not be used as a drying rack for clothing.
- Use this appliance only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or personal injury.
ELECTRICAL CONNECTION
- A 15-Amp, 120-Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the item will be on a dedicated circuit. Having other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the fireplace is in operation. The unit comes standard with a 6 ft. (1.8 m) long wire cord, which can be found on the right side of the appliance.
- Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and personal injury.
- Do not use this item if any part of it has been underwater. Immediately call a qualified service tec technician to inspect the item and replace any part of the electrical system that has been under water.
POLARIZED PLUG
This product is equipped with a polarized plug (one prong is wider than the
other). For your safety, please insert the plug correctly. If you are unable
to insert the plug into the electrical outlet, try reversing the plug. If the
plug still does not fit, contact a qualified electrician.
Always plug the unit into a wall outlet/receptacle. An extension cord or
relocatable power tap, (outlet/power strip), should never be used.
Pre-Installation
DIMENSIONS
- A: 10 in. (26cm)
- B: 20 in. (51cm)
- C: 17 in. (43cm)
Technical Specifications
- Voltage: 120V AC
- Frequency: 60HZ
- Amps: 11.7A
- Rating: 1400W
TOOLS REQUIRED
Phillips
screwdriver (not included)
Tips
Recommend using a 6-Binch long screwdriver which can help you finish the
installation quickly.
- Open the unit and check carefully for visible damage. If you have any problems with installation, operation, missing parts, or damage, please contact the TUR BRO Customer Service Team. DO NOT dispose of packaging until you are satisfied with your fireplace. Contact TUR BRO
- Customer Service Team before returning the unit.
- Email: [email protected] or Call: (323J 438-3334
PACKAGE CONTENTS
Part Description Quantity
- A: Electric fireplace 1
- B: Leg 4
- C: Screw 12
The fireplace should be located in an area:
- Out of direct sunlight
- Not susceptible to moisture
- Away from the uninsulated outside wall
WARNING
- The fireplace is heavy and should be assembled near its desired location.
- It is recommended that two people move the assembled fireplace to prevent injury.
- Do not install the unit on shelves, raised platforms, beds, blankets, pillows etc.
- Keep combustible materials such as furniture, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the fireplace.
ASSEMBLY INSTRUCTIONS
- Lay the fireplace (A) upside down on a padded surface with underside accessible.
- Align the leg (B) with the pre-drilled holes on the fireplace.
- Each leg needs to be fixed with 3 screws (C). Insert the middle screw first and just tight it into 1/3 depth making it a little loose to easily align with other holes.
- Insert other screws, and then tighten all the screws securely for each leg.
CAUTION: Make sure that the unit is installed so that the power cord is not compressed against or caught on the fireplace and that it has an unobstructed path to the grounded outlet.
Operation
Using the Control Panel
- The control panel is located behind the door of the fireplace.
- Main Power Switch: The power switch supplies power to all of the functions of the fireplace. This switch must be in the ON position for any functions to work.
- Flame Effect: Toggle the power switch ON. The power indicator light will glow. The flame effect will be visible through the front glass.
- Temperature Knob: Toggle the temperature switch ON, the temperature control knob regulates the temperature level of the room. The further the knob is rotated clockwise, the higher the temperature setting. Turning the knob counterclockwise Will lower the temperature setting. Use this function to help regulate the ambient temperature level.
- Temperature Limiting Control: This fireplace is equipped with a Temperature Limiting Control. Should the fireplace reach an unsafe temperature because of misuse or accident, the fireplace will automatically turn off. To reset: Unplug the power cord from the outlet. Wait 5 minutes. With the power switch in the OFF position, plug the power cord back into the outlet.
Maintenance
- Always turn the fireplace OFF and unplug the power cord from the outlet before cleaning.
- Use a vacuum or duster to remove dust and dirt from the fireplace and vent areas.
- To keep lustre, clean with a soft, slightly damp cloth and buff with a dry cloth.
- Never use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface of the appliance.
Troubleshooting
WARNING: Disconnect power before servicing.
Problem
| ****
Possible Cause
| ****
Corrective Action
---|---|---
The fireplace does not operate.
| • The fireplace is not plugged in.
• A circuit breaker is tripped or a fuse is blown.
• The ON/OFF switch is defective.
• There is loose wiring.
| • Make sure the fireplace is plugged into a standard 120V outlet.
• Check additional appliances on the circuit; ideally, the fireplace should be on a dedicated 15-amp circuit.
• Contact customer service.
• Contact customer service.
The power light is ON but the flame effect is not visible.
| ****
• The fireplace is not operating correctly.
| ****
• Contact customer service.
The fireplace is not operating.
| ****
• The fireplace is not operating correctly.
• The fireplace switch is defective.
• The fireplace assembly is defective.
• There is loose wiring.
• The vents are dirty or clogged.
| ****
• Refer to the operating instructions.
• Contact customer service.
• Contact customer service.
• Contact customer service.
• Unplug the unit. Clear the vent area of dust and debris. Wait ten minutes, plug the unit in again and turn on the fireplace.
There is excessive noise when the fireplace is operating.
| ****
• The fan is defective.
• The fireplace assembly is defective.
| ****
• Contact customer service.
• Contact customer service.
Warranty
1-YEAR WARRANTY
TURBRO provides a 1-year limited warranty for TURBRO Suburbs Electric
Fireplace, from the date of purchase, subject to the following conditions and
limitations.
What is covered?
- Any alteration or misuse of the product will nullify this warranty.
- This warranty is non-transferable and is effective for the original buyer from the authorized seller only.
- This warranty is limited to the repair or replacement of part(s) proved to be defective in material or workmanship after said defect is confirmed by the manufacturer’s inspection.
The manufacturer may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of the defective
part(s)
What’s NOT covered?
- Damage caused by the owner when attempting to fix or alter the product themselves.
- Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
- Natural depreciation.
How to request warranty services?
- To obtain the benefit of this warranty, please leave a message online (https://www.turbro.com/contact), or send an email to [email protected]. Our customer service will address your issue within 24 hours.
What will TURBRO do?
- Repair the item.
- Replace the item if not repairable.
- Refund the item under certain circumstances.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
- CAUTION – Risk of Fire or Explosion due to Flammable Refrigerant Used. Follow Handing Instructions Careully in Compliance with National Regulations.
- WARNING Cancer and Reproductive Harm www.p65warnings.ca.gov.
Contact
- © 2020 Katmai Technology Limited
- [email protected].
- www.turbro.com.
- 323-438-3334