poly 2 UC Series Voyager Focus Bluetooth Headset User Guide

: June 14, 2024
: Poly

Poly 2 UC Series Voyager Focus Bluetooth Headset

poly-2-UC-Series-Voyager-Focus-Bluetooth-Headset-
PRODUCT

Product Information

Voyager Focus 2 UC Series Bluetooth Headset

Specifications:

Bluetooth Headset
Active Noise Cancelling (ANC) – Low/High
Siri/Google Assistant compatible
Volume control
Call button/Press to interact with Microsoft Teams (Teams model only, requires Teams app)
Default voice assistant
Play/pause, next track, previous track
Mute/unmute
Power on/off
Bluetooth pairing

Product Usage Instructions

Connect and Pair

Connect to PC:

Turn on your headset.
Insert the Bluetooth USB adapter into your laptop or PC. The adapter comes pre-paired to your headset.
The USB adapter LED will flash and then turn solid to indicate the headset is connected to the USB adapter.
If you are wearing your headset, you will hear “PC connected” to indicate the connection has been established.
When on a call, the LED on the USB adapter will flash blue. When not on a call, the LED will be solid.

Load software

Load the Poly Lens Desktop App by visiting poly.com/lens.
This allows you to customize your headset behavior through advanced settings and options.

Basics:

Power on/off:

To power on/off the headset, use the power button located on the headset control.

Adjust the volume:

To adjust the volume, use the volume up and volume down buttons located on the headset control.

Adjust voice prompt volume:

To adjust the voice prompt volume, use the volume up and volume down buttons while a voice prompt is playing.

Make/Take/End Calls:

To make/take/end calls, use the call button located on the headset control.

Launch Microsoft Teams (Teams model only):

To launch Microsoft Teams (Teams model only), press the call button. This requires the Teams app to be installed.

ANC:

To enable or disable Active Noise Cancelling (ANC), use the ANC button located on the headset control. There are three levels: off, low, and high.

Use sensors:

The headset is equipped with sensors for various functions.
Please refer to the user manual for detailed information on using the sensors.

Play or pause audio:

To play or pause audio, press the play/pause button located on the headset control.

Voice assistant (smartphone feature):

To activate your smartphone’s voice assistant, press and hold the default voice assistant button located on the headset control.

More Features:

To select language preferences, use the language selection feature in the Poly Lens Desktop App.

Online indicator:

The online indicator feature allows others to see if you are available or busy. Please refer to the user manual for instructions on using this feature.

Corded mode (audio over USB):

The corded mode allows you to use the headset for audio over USB. Please refer to the user manual for instructions on using this mode.

Troubleshooting

If you encounter any issues with your Voyager Focus 2 UC Series Bluetooth Headset, please refer to the troubleshooting section in the user manual for assistance.

FAQ:

Q: What’s included in the box?

A: The contents of the box include the Voyager Focus 2 UC Series Bluetooth Headset, a charging stand (select models only), and a USB Bluetooth adapter.

Q: How do I check the battery status of the headset?

A: To check the headset battery status, refer to the instructions in the user manual.

Q: How do I update my Poly device?

A: To update your Poly device, follow the instructions provided in the user manual.

Q: Can I use the headset with web-based apps?

A: The functionality of certain features may vary when using web-based apps. Please refer to the user manual for more information.

Q: How do I connect the USB Bluetooth adapter to my computer?

A: Simply plug the USB Bluetooth adapter into a USB port on your computer. The adapter comes pre-paired to your Poly device.

Q: How do I configure the Bluetooth USB adapter for streaming media?

A: Instructions for configuring the Bluetooth USB adapter for streaming media can be found in the user manual. Please follow the provided steps.

Q: Do I need the Microsoft Teams desktop application to use the Teams features?

A: Yes, the Microsoft Teams desktop application is required to use the Teams features of the Voyager Focus 2 UC Series Bluetooth Headset.

Q: How can I customize my headset behavior?

A: You can customize your headset behavior through advanced settings and options in the Poly Lens Desktop App. Please visit poly.com/lens to download the app and access the customization features.

Q: How do I use the online indicator feature?

A: Instructions on using the online indicator feature can be found in the user manual. Please refer to the provided instructions for assistance.

Q: Can I use the headset for audio over USB?

A : Yes, the Voyager Focus 2 UC Series Bluetooth Headset supports corded mode for audio over USB. Please refer to the user manual for instructions on using this mode.

Q: Where can I find additional support?

A: For additional support, please refer to the support section in the user manual or visit the Poly website for FAQs, troubleshooting guides, and contact information.

Overview

Headset

Note: Functionality varies by application. May not function with web- based apps.
Be safe
Please read the safety guide for important safety and regulatory information before using your new device.

Charge stand (select models only)

Note: The charge stand plugs into a computer or wall charger’s USB port.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio.
Note: The Adapter’s USB connection and design may vary, but the function is the same.

Standard LEDs|
---|---
USB LEDs| What they mean
Flashing red and blue| Pairing
Solid blue| Device connected
Flashing blue| On a call
Solid red| Mute active
Flashing purple| Streaming media from computer
Standard LEDs|
---|---
USB LEDs| What they mean
Flashing red and blue| Pairing
Solid blue| Device connected
Flashing blue| On a call
Solid red| Mute active
Flashing purple| Streaming media from computer

Connect and pair

Connect to PC
Your Bluetooth USB adapter provides the best connection, softphone functionality, and acoustic sound quality through your headset. The adapter comes pre-paired to your headset.

Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
The USB adapter LED ﬂashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
Load the Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter for streaming media

Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media, conﬁgure your Bluetooth USB adapter.
Windows

To conﬁgure your Bluetooth USB adapter for streaming media on your PC, go to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the Default Device and click OK.
To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

To conﬁgure your Bluetooth USB adapter for streaming media on your Mac, go to System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.

Pair to mobile device

To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.
Activate Bluetooth on your phone and set it to search for new devices.
- iPhone Settings > Bluetooth > On*
- Android Settings > Bluetooth On > Scan for devices*
- Note: *Menus may vary by device.
Select “Poly VFOCUS2 Series.”

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
Note: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair mode

Put your headset in pair mode to connect to a new device or to pair again.
Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Pair the BT700 USB adapter again

Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. If your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device.
Your USB adapter requires a Poly Lens Desktop App to pair to a Poly audio device.
Download: poly.com/lens.

Note: Adapter design varies by USB connection.

Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
Put your Poly audio device in pair mode.
Launch the Poly Lens Desktop App and navigate to Poly BT700.
Put your Bluetooth USB adapter into pair mode by selecting “Pair new device” on the adapter’s main page or overflow menu. Your adapter flashes red and blue.

Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
Note: Your headset senses when you change the microphone boom from one side to the other and syncs the audio specific to each side.
Gently flex the headband wider if the fit is uncomfortable on your ears.

Charge

Note: The micro USB cable and charge stand (sold separately) plug into a computer or wall charger’s USB port.
Charge your headset using the micro USB cable or the charge stand (sold separately). The headset LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs turn off once charging is complete.

Check the headset battery status

Check your headset battery status:

With the headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Load software

Download the Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
Enable features
Change settings
Configure call control for softphones
Update device firmware
Manage notifications and alerts
Schedule health and wellness reminders

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using the Poly Lens App. Download at poly.com/lens.

Basics

Power on/off

To turn on the headset, slide the Power button to reveal green.

Adjust the volume

Tap the Volume up (+) or down (–) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.

Adjust voice prompt volume

To adjust the volume of voice alerts and prompts, toggle the volume switch up (+) or down (-) while not on a call or streaming audio.

Make/Take/End Calls

Answer or end a call

Tap the Call button.

Answer a second call

First, tap the Call button to end the current call, then tap the Call button again to answer the new call.

Mute

Mute your headset on an active call:

Tap the Mute button
Rotate your microphone boom and click it into the up position
Take off your headset (requires active smart sensors). Put on your headset to unmute.

Hold a call

To hold an active call or resume a held call:

Standard headset : Press the Call button for 2 seconds.
Microsoft Teams headset: Press the Mute button for 2 seconds.

Switch between calls (flash)

Switch between two calls on your headset. This feature is not available for mobile phone calls.

To switch between calls:

Standard headset : Press the Call button for 2 seconds.
Microsoft Teams headset: Press the Mute button for 2 seconds.
Call back last call (smartphone)
To dial the last number you dialed, double-tap the Call button.

Answer calls from a second device

It’s easy to answer calls from two devices (including a softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first, tap the Call button to end the current call and tap the Call button again to answer the new call.
If you choose to not answer the second call, it will go to voicemail.

Launch Microsoft Teams (Teams model only)

Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.
When not on a call, tap your Teams button to view the Microsoft Teams app on your computer.
When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.

Note:

Teams model and Teams desktop application required. Teams mobile application is not supported.

ANC

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.

Slide the ANC switch to choose:

Low: recommended for office
High: recommended for loud environments

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below are the default settings.

With active sensors| putting on the headset will:| taking off the headset will:
---|---|---
Mobile/softphone call| answer the call| keep calling in the headset
Music/media| resume music/media (if playing previous to taking off)| pause music/media (if playing)
Mute (activate in Poly Lens App )| unmute if on an active call| mute if on an active call

Note: *Functionality varies by application. May not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected.
There are two ways to reset the headset sensors. Choose:
With your headset powered on, charge your headset on the charge stand for 10 seconds
Power on your headset while pressing the Mute button for more than 4 seconds until the LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to come in contact with surfaces

Disable sensors

You can disable your headset’s smart sensors in 2 ways:

Manage sensors in the Poly Lens App
Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple and then red. Repeat to reactivate; the LED flashes purple then blue
Note: Sensors cannot be disabled while streaming audio.

Play or pause audio

Tap the Call button to pause or resume streaming audio.
Note: Functionality varies by application. May not function with web-based apps.

Voice assistant (smartphone feature)

Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Select language

You can wirelessly change your headset language using the Poly Lens App. Download: poly.com/lens.

Online indicator

Your headset LED illuminates red to inform others that you are on a call. Manage settings in the Poly Lens App.

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

Disconnect your Bluetooth USB adapter from your computer
Connect your headset directly to your computer with the provided 1.5 m USB cable
Power off your headset to use density-friendly corded mode

Note: Your headset battery charges while in corded mode.

Troubleshooting

Headset troubleshooting

Issue	Resolution
How do I pair my headset to a mobile device?	See Pair to the mobile device on

page 5.
How do I pair my headset to a computer or laptop?| Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See Connect to PC on page 5.
Why should I use the USB Bluetooth adapter instead of my computer’s Bluetooth?| Your USB Bluetooth adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. See Connect to PC on page 5, Configure USB adapter for streaming media on page 5.
How do I pair my USB Bluetooth adapter to another supported Poly audio device?| Poly Lens Desktop App is required to pair your BT700 USB Bluetooth adapter to another device. Your Bluetooth adapter remembers up to 2 supported Poly audio devices, but connects to only one at a time. See Pair USB adapter again.
Can I connect my headset to a mobile phone and computer at the same time?| Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes the USB Bluetooth adapter.
The headset audio is not working as expected when connected to my computer.

• During a call, nobody can hear me

• During a call, I can’t hear anybody

• Music is not coming through my headset

• When I play music and a call comes in, the music is too loud or doesn’t pause

| Check the following:

• To configure the headset sound on your computer, see Configure USB adapter for streaming media on page 5, Load software on page 9.

• Ensure that only one softphone application is opened at a time.

• For best performance, ensure your headset firmware is up-to-date. See Update your Poly device.

My headset call control is not working as expected when on a softphone call.| Check the following:

• For best performance, ensure your headset

(Teams model only) How do I interact with Microsoft Teams using my headset?| • Tap the headset Call button to quickly open and use Microsoft Teams. See Launch Microsoft Teams (Teams model only) on page 11.

• Set your target softphone by going to Poly Lens Desktop App

---|---
(Teams model only) Does my Microsoft Teams-enabled headset work with other softphones?| Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App.

When you configure another softphone, the Call button:

• doesn’t interact with Teams

• doesn’t go to Teams notifications

• will not launch Cortana

I want to customize my headset features.| Customize your device settings with Poly Lens App. Download: poly.com/lens
The headset audio is cutting out during softphone calls.| You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB).
I want to use my headset as a USB corded headset with my computer.| Your headset can be used in corded mode. See Corded mode (audio over USB).
Can I use my headset while charging it?| Your headset charges while in corded mode. See Corded mode (audio over USB).
The headset talk time is not accurate.| Deplete your headset battery and then fully charge to reset the accuracy of the talk time prompts.
I don’t have enough charge ports for my Bluetooth USB adapter and my optional charge stand.| Try the following:

• Plug your charge stand into a wall charger
To charge your headset while connected to your computer, use corded mode. See Corded mode (audio over USB)

What’s in the box

Contents may vary by product

NEED MORE HELP?poly.com/support
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© 2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners.
Model ID: Headset VFOCUS2/VFOCUS2-M, Adapter BT700/BT700C. System: Poly Voyager Focus 2 UC has a VFOCUS2/VFOCUS2-M headset and a BT700/BT700C adapter.
219230-06 07.23