TruHearing 364250-1122 Hearing Aids User Guide
- June 14, 2024
- TruHearing
Table of Contents
TruHearing 364250-1122 Hearing Aids
Use and Care Guide
Welcome to the TruHearing® family! Get the most out of your new hearing aids.
Questions?
We’re happy to help: 1-833-312-3008
Discover the joy of sound.
Getting used to hearing aids can take a bit of time. We’re here to make sure
the transition is as smooth as possible and to help you get the most out of
your hearing aids. This guide provides helpful tips for the topics below.
How to use your hearing aids
How to tell them apart
Look for the colored dot, mark, or text
How to change volume and programs
- In-the-ear
How to insert and remove
- In-the-ear
Behind-the-ear
How you change volume and programs varies by model.
- To brush up on how to change volume and programs for your model of hearing aid, consult your product manual.
- If they’re not working as expected, your provider may have customized them. Contact them and ask for more training.
Some models have 1 button, some have 2.
Behind-the-ear
Other ways to change volume and programs:
Learn more at TruHearing.com/resources
Helpful hints for phone use
How to care for your hearing aids
Daily basics
Do this every day
- Brush microphone ports to remove wax and debris.
- For in-the-ear mo dels, clean the vents.
- Brush and wipe do wn the entire hearing aid.
Try this tip
Clean them in the morning. The wax will be easier to remove after it’s had
time to dry overnight.
Need mo re help?
Watch cleaning videos at
TruHearing.com/GetStarted
Weekly cleaning
- Give them a deeper cleaning once a week
Mark your calendar
- Be sure to visit your provider for a check up and deep cleaning a t least once a year.
Storage tips
- Store them in a protective case.
- Keep away from pets.
- Always put them in the same place.
- Is it humid where you live? Keep them in a desiccant case or dehumidifier.
- Never try to dry them in the microwave or oven.
Helpful care tips
How to be successful with your hearing aids
Be patient
Be persistent
New sounds
- It’s been a while since you’ve heard some sounds. Your brain needs time to get reacquainted.
New habits
- Getting used to wearing hearing aids can take time. Be patient and soon you won’t even notice they’re there.
Better hearing
- Wear them regularly for 4–6 weeks. This will give your ears and mind enough experience to adjust.
8 hours every day
- Wear them at least 8 hours a day consistently.
- Skipping days will slow your progress or even prevent your brain from fully adapting.
Your provider can help
Still having trouble after 2 weeks? Visit your provider for an adjustment. For
best results, make sure you wear them at least 8 hours every day.
Practice every day
Stay positive
Try quiet settings before more challenging environments.
Challenging settings
- Walking outdoors
- In a quiet place
- At a party
- A busy restaurant
- A concert
- A public gathering
Don’t be alarmed if you can’t hear everything; people with normal hearing have trouble in these places too.
Stick with it
Even if it’s not easy at first, keep at it, and you’ll see the benefits.
Rely on your support team
- Family for help and encouragement
- Provider for adjustments as needed
- TruHearing for tips and information
Helpful hearing aid app tips
Troubleshooting tips
IF SILENT
- Is the battery door fully closed?
- Do you need to charge them or replace the battery?
IF QUIET:
- Is there wax in the dome? Give it a clean.
- Do you have earwax buildup in your ear? Your provider can help.
IF SQUEALING
- Make sure it’s fully inserted in your ear.
- Your ear may have earwax buildup; contact provider.
Rechargeable battery care
Charging your batteries
- Always store in charging station when not in use— even if not fully drained.
- Batteries take 3–4 hours to fully charge.
- A full charge lasts about 24 hours.
For more detailed instructions on rechargeable battery care: TruHearing.com/rechargeable
Tips to extend battery life
IF YOUR HEARING AIDS HAVE:
Additional resources
TruHearing offers a robust library of online resources to help you get the most out of your hearing aids. Use the links below to find answers to your questions:
Frequently asked questions
TruHearing.com/faq-ask-a-provider
Hearing aid manuals
TruHearing.com/hearing-aid-manuals
Success guides
TruHearing.com/success-guides
Contact TruHearing directly
- Phone number: 1-833-312-3008
- Email: [email protected]
Scan this QR code with your smartphone to view our resources page.
Battery care
Get more life out of your batteries
FULLY ACTIVATE BEFORE USE
Need help?
Contact TruHearing
Phone number : 1-833-312-3008
- Schedule an appointment with your TruHearing provider
- Warranty expiration
- Wellness check
- Request for new provider/provider concerns
- Finance questions
- Enrolling in education content
Contact your hearing health provider
- Ear health or tinnitus issues
- Change in your hearing
- Hearing aid fitting or adjustment
- Follow-up appointments after purchase
- Technology challenges
- Repair or warranty claims
- Annual deep cleaning and checkup
- To buy hearing aid accessories
Contact your health plan or benefit provider
- Explanation of benefits (EOB)
- Benefit offering
- Benefit renewal
All content ©2023 TruHearing, Inc. All Rights Reserved. TruHearing® and (Re)® are registered trademarks of TruHearing, Inc. All other trademarks, product names, and company names are the property of their respective owners. 364250-1122