SAMSUNG QB43C Crystal UHD Smart Signage User Manual
- June 14, 2024
- Samsung
Table of Contents
QB43C Crystal UHD Smart Signage
Product Information: Product Name: QB43C, QB50C, QB55C, QB65C,
QB75C, QB85C, QB55C-N, QB65C-N, QB75C-N, QB85C-N, QH43C, QH50C,
QH55C, QH65C, QH75C, QM43C, QM50C, QM55C, QM65C, QM75C, QM85C
Appearance: The color and appearance of the product may vary
depending on the model. Performance: The content in the manual is
subject to change without prior notice to improve the performance.
Usage Instructions: 1. Recommended hours of use per day: It is
recommended to use this product for under 16 hours per day.
(Supported models: QBC, QBC-N) 2. Warranty: If the product is
used for longer than 16 hours a day, the warranty may be void.
Before Using the Product: 1. Safety Precautions: – Read and follow
the safety instructions to ensure personal safety and prevent
property damage. – Pay attention to safety symbols such as Warning,
Caution, Prohibition, and Instruction. 2. Electricity and Safety: –
To reduce the risk of electric shock, do not open the product or
remove the cover. There are no user-serviceable parts inside. Refer
all servicing to qualified personnel. Installation: 1.
Preparations: – Check the components and parts of the product
before installation. – Make sure to connect the necessary cables
for proper functionality. 2. Mounting: – Follow the installation
guide for proper tilting angle and rotation. – Ensure proper
ventilation during installation. – Use the provided wall mount kit
(VESA) for wall mounting. – Follow the steps for preparing and
installing the wall mount. Connecting and Using a Source Device: 1.
Pre-connection Checkpoints: – Before connecting, check the
following: – Connection to a PC or video device – HDMI or HDMI-DVI
cable connection – Connection to an audio system or LAN cable 2.
Connecting to a PC: – Use an HDMI cable for connection between the
product and the PC. – Alternatively, use an HDMI-DVI cable for
connection. 3. Connecting to a Video Device: – Use an HDMI cable
for connection between the product and the video device. –
Alternatively, use an HDMI-DVI cable for connection. 4. Connecting
HDMI to Sound system and Video device: – Connect the HDMI cable
between the product, sound system, and video device for audio and
video transmission. 5. Connecting to an Audio System: – Connect the
audio system to the product using the appropriate cables. 6.
Connecting the LAN Cable: – Connect the LAN cable to enable network
connectivity. Changing the Input Source: – Use the source menu to
change the input source. Additional Features and Settings: – The
manual provides detailed instructions on various features and
settings of the product, including but not limited to: – Multiple
display control – RS232C cable connection – MDC (Multiple Display
Control) program installation/uninstallation – Home screen features
– MagicInfo – Schedule management – Web browser usage – Screen
mirroring – Workspace – SMARTVIEW+ – APPS – Network settings (wired
and wireless) – On/Off timer settings – Ticker display – Picture
settings – Sound settings – System settings – Troubleshooting guide
– Specifications Note: For more detailed instructions and
information regarding specific features, please refer to the
corresponding sections in the user manual.
User Manual
QB43C QB50C QB55C QB65C QB75C QB85C QB55C-N QB65C-N QB75C-N QB85C-N QH43C
QH50C QH55C QH65C QH75C QM43C QM50C QM55C QM65C QM75C QM85C
The colour and the appearance may differ depending on the product, and the
content in the manual is subject to change without prior notice to improve the
performance. Recommended hours of use per day of this product is under 16
hours. (Supported models: QBC, QBC-N) If the product is used for longer than
16 hours a day, the warranty may be void.
© Samsung Samsung owns the copyright for this manual. Use or reproduction of
this manual in parts or entirety without the authorization of Samsung is
prohibited. Trademarks other than Samsung are property of their respective
owners.
Table of contents
Before Using the Product
Safety Precautions
4
Safety symbols
4
Electricity and Safety
5
Installation
6
Operation
8
Precautions when handling the panel
10
Cleaning
11
Storage and Maintenance
12
Preparations
Checking the Components
13
Parts
14
Ports
15
Control menu
17
Remote Control
18
Before Installing the Product (Installation
Guide)
20
Tilting Angle and Rotation
20
Ventilation
20
Installing the Wall Mount
21
Preparing before installing Wall-Mount
21
Installing the Wall Mount
21
Wall Mount Kit Specifications (VESA)
22
Connecting and Using a Source Device
Before Connecting
23
Pre-connection Checkpoints
23
Connecting to a PC
23
Connection Using an HDMI Cable
23
Connection Using an HDMI-DVI Cable
24
Connecting to a Video Device
25
Connection Using an HDMI Cable
25
Connection Using an HDMI-DVI Cable
25
Connecting HDMI to Sound system and
Video device
26
Connecting to an Audio System
26
Connecting the LAN Cable
26
Changing the Input source
27
Source
27
Multiple Display Control
Cable Connection
28
RS232C Cable
28
LAN Cable
29
Connection
31
Control Codes
32
Using MDC
39
MDC Programme
Installation/Uninstallation
39
2
Table of contents
Home Screen
Favourites
40
Features
41
MagicInfo
42
Schedule
49
Web browser
50
Custom Home
53
Screen Mirroring
54
Workspace
55
SMARTVIEW+
56
APPS
57
Settings
58
Network
58
Clone Product
59
ID Settings
60
Video Wall
61
On/Off Timer
63
Ticker
65
Menu
Picture
66
OnScreen Display
70
Sound
72
Network
74
Network Settings (Wired)
75
Network Settings (Wireless)
77
Use WPS
79
System
82
Support
94
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre
96
Testing the Product
96
Checking the Resolution and Frequency 96
Check the followings.
97
Specifications
General
103
Preset Timing Modes
105
Appendix
Responsibility for the Pay Service (Cost to
Customers)
106
Not a product defect
106
A Product damage caused by customer’s
fault
106
Others
106
Prevention of Afterimage Burn-in
107
What is afterimage burn-in?
107
Recommended prevention practices
107
Licence
108
3
Chapter 01
Before Using the Product
Safety Precautions
The following safety instructions are to ensure your personal safety and
prevent property damage. Please read the following to ensure the proper use of
the product.
Safety symbols
Symbol Name
Meaning
Warning A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
Prohibition Do NOT attempt.
Instruction Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
AC voltage: Rated voltage marked with this symbol is AC voltage.
This symbol indicates that this product has included important literature concerning operation and maintenance.
DC voltage: Rated voltage marked with this symbol is DC voltage.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.
4
Electricity and Safety
” The following images are for reference only. Real-life situations may differ
from what is shown in the images.
Warning
Do not touch the power plug with wet hands. Otherwise, an electric shock may result.
Do not bend or pull the power cord with force. Be careful not to leave the
power cord under a heavy object. Product failure, an electric shock or fire
may result from a damaged cable.
Do not connect multiple products to a single power socket. Overheated power
sockets may cause a fire.
Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. Clean any dust around the pins of the power plug or the power socket with a dry cloth. A fire may result. Connect the power plug to a grounded power socket. (Except for devices that do not provide grounding) An electric shock or injury may result. Do not use a damaged power plug or a loose power socket. An electric shock or fire may result.
5
Caution
Hold the plug when disconnecting the power cord from the power socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it completely.
If the power plug is not completely connected to the port, the plug may be
unexpectedly disconnected, or there is a risk of overheating due to
overcurrent, leading to safety accidents.
Only use the power cord provided with your product by Samsung. Do not use the
power cord with other products. An electric shock or fire may result. Keep the
power socket where the power cord is connected unobstructed. When a problem
occurs with the product, the power cord must be unplugged to completely cut
off power to the product. Note that the product is not completely powered down
by using only the power button on the remote. Do not disconnect the power cord
while the product is being used. The product may become damaged by an electric
shock.
Installation
Warning
Before moving the product, turn off the power switch and disconnect the power
cord and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so that it is
well ventilated.
An increased internal temperature may cause a fire.
Do not install the product in a poorly ventilated space such as bookcase or
closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children. Children’s misuse of the plastic packaging may cause suffocation.
Do not install the power cord (DC power supply) and the product near heat
sources. (Candles, mosquito repellents, cigarettes, sprays, heating devices,
places exposed to direct sunlight, and more)
6
When installing the product, fix it firmly so that it does not fall. If the
product is not fixed firmly and a child touches the product while playing, the
product may fall, causing damage to the product or injury to the child.
Do not install the product in a kitchen or near a kitchen counter. Edible oil
or oil vapor can damage or deform the product.
Have a technician install the wall-mount hanger. Installation by an
unqualified person can result in an injury. Only use approved cabinets. If the
product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung
Customer Service Center before installation. (Places where many fine dusts are
generated, places where chemicals are used, places with too high or low
temperatures, places with a lot of moisture or water, transportation equipment
such as vehicles, airports and stations used continuously for a long time, and
more)
Caution
Do not drop the product while moving. The product may fall, causing personal injury or product damage.
Do not lay down the product on its front. The screen may become damaged. Prolonged exposure to direct sunlight may discolour the surface of the screen display.
7
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke, unplug
the power plug immediately and contact your Samsung Customer Service Center.
An electric shock or fire may result.
Keep the remote control batteries and the small accessories out of the reach
of children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor
immediately.
If the product is dropped or its appearance is damaged, turn off the power
switch and disconnect the power cord. Then contact Samsung Customer Service
Center.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains. An increased internal temperature may cause a fire.
Do not apply an impact to the product. · The screen display may be damaged. ·
An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects
that burn easily (paper, matches, etc) into the product (through the vent or
input/output ports, etc). · If foreign substances enter the product, be sure
to power off the
product and disconnect the power cord. Then contact Samsung Customer Service
Centre. · Product failure, an electric shock or fire may result. Do not place
objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product. · If foreign substances such as water enter the product,
be sure to disconnect the power cord. Then contact Samsung Customer Service
Centre. · Product failure, an electric shock or fire may result. During a
lightning or thunderstorm, power off the product and disconnect the power
cord. An electric shock or fire may result.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on
top of the product. The product or heavy objects may fall as children try to
reach for the toys or sweets resulting in a serious injury.
8
Do not hang on or climb on the product. · The product may fall, causing
personal injury or even death. · Be especially careful that children do not
hang on or climb on the
product.
While the power plug is plugged into a power socket, do not insert a chopstick
or other conductor into a remaining power socket. Also, after disconnecting
the power plug from the power socket, do not touch the pins of the plug
immediately. Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair or
modify the product yourself. · Contact Samsung Customer Service Centre for
repairs. · An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and
ventilate the room immediately. Sparks can cause an explosion or fire. Do not
use humidifiers or stoves around the product. An electric shock or fire may
result.
Caution
Insert each battery so that its polarity (+, ) is correct.
If the polarity is not correct, the battery may rupture or the internal fluid
may leak, causing contamination and damage to the surroundings, fire, or
personal injury.
Do not place heavy objects on the product. Product failure or personal injury may result.
When you do not use the product for a long time due to vacation or other
reason, disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or
electric leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the
used or rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public
recycling centre or to a store selling the same type of the battery or
rechargeable battery.
9
Rest your eyes for more than 5 minutes for every 1 hour of product use. Eye
fatigue will be relieved.
Leaving the screen fixed on a stationary image for an extended period of time
may cause afterimage burn-in or defective pixels. When you do not use the
product for a long time, activate power-saving mode or set the screen saver to
moving-picture mode.
Do not use or keep combustible spray or an inflammable substance near the
product. An explosion or fire may result.
Use only the specified standardized batteries, and do not use a new battery
and a used battery at the same time. Otherwise, the batteries may be damaged
or cause fire, personal injury or damage due to a leakage of the internal
liquid.
Do not watch the product screen too closely and continuously for a long time.
Your eyesight may deteriorate.
Do not lift or move the product when it is in operation.
Do not touch the screen when the product has been turned on for an extended
period of time as it will become hot.
When using headphones or earphones, do not turn the volume too high or use
them for a long time. Damage to your hearing may result.
Precautions when handling the panel
” The colour and the appearance may differ depending on the model. Do not
stand the product as shown in the image. The panel is fragile and can get
damaged.
Do not hold or grasp any area of the product within 15 mm from the front.
15 mm
10
Cleaning
Warning
Do not spray water or cleaner directly on the product.
· The product’s surface may be damaged, or the markings may be erased.
· An electric shock or fire may result.
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a
soft and dry cloth such as superfine fibers or cotton flannels to prevent
scratches. The product’s surface may be damaged, or the markings may be
erased.
Be sure to use a soft and dry cloth such as superfine fibers or cotton
flannels because the surface of the product and the screen display are
vulnerable to scratches. The product’s surface or the screen display can be
easily scratched with foreign substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the
product. The product’s exterior may be discoloured or cracked, the surface of
the panel may be peeled off, or the markings may be erased.
11
Storage and Maintenance
Cleaning the exterior and display
Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
1
2
3
Precautions
· Removing a sticker attached on the screen may leave residues. Clean the
residues before watching the screen.
· Do not strongly press and rub the product. Damage to the product may result.
· Do not wipe the screen with chemicals. Product failure may result. · Contact
Samsung Customer Service Centre if the inside of the product needs cleaning
(service fee will be charged).
· We recommend wearing clean gloves when touching the front panel instead of
bare hands.
Do not scratch the screen
Do not spray water directly Due to the characteristics of
with nails or sharp objects. on any part of the product. high-glossy products, using
Scratches may leave marks or Product failure, an electric a UV humidifier nearby may
damage the product.
shock or fire may result from create white-coloured stains
water that enters the product. on the product.
12
Chapter 02
Preparations
Checking the Components
” Contact the vendor where you purchased the product if any components are
missing.
” The appearance of the components may differ from the images shown.
” A stand is not provided with the product. To install a stand, you can
purchase one separately.
” The RS232C adapter can be used to connect to another monitor using the D-SUB
(9-pin) type RS232C cable.
Quick Setup Guide
Batteries (AAA x 2) (Not available in some locations)
Warranty card (Not available in some locations)
Remote Control
Regulatory guide RS232C adapter
Power cord
13
Parts
Speaker
Panel Key
Power button Power indicator
Remote sensor
Power
” The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
Parts
Remote sensor
Description
Press a button on the remote control pointing at the sensor on the front of
the product to perform the corresponding function. ” Using other display
devices in the same space as the remote control of this product
can cause the other display devices to be inadvertently controlled.
Use the remote sensor while holding down the sliding panel key.
Panel Key
To use the panel key, make sure the sliding panel key is not protruding from the bottom of the product.
Power button
Turns the product on or off.
Remote sensor in the screen: Use the remote control within 2.5 m to 4 m from
the sensor on the product at an angle of 30° from the left and right.
Remote sensor at the bottom: Use the remote control within 7 m to 10 m from
the sensor on the product at an angle of 30° from the left and right.
” To enhance the IR receiver performance, connect an external IR cable (sold
separately) to the IR IN port.
30° 30°
2.5 m
2.5 m
4 m
14
Ports
” The colour and shape of parts may differ from what is shown. Specifications
are subject to change without notice to improve quality.
QH43C / QH50C / QH55C / QH65C / QH75C / QM43C / QM50C / QM55C / QM65C / QM75C
/ QM85C
Port
USB 2 ¨(1.0A)
USB 1 ¨(0.5A)
DP HDMI 3 (ARC) HDMI 2 HDMI 1
RJ45
RS232C RS232C IR
Description
Connect to a USB memory device. ” The USB ports on the product accept a
maximum constant current of 1.0A.
If the maximum value is exceeded, USB ports may not work. Connect to a USB
memory device. ” The USB ports on the product accept a maximum constant
current of
0.5A. If the maximum value is exceeded, USB ports may not work. Outputs sound
to an audio device through an audio cable. Connects to a PC using a DP cable.
Connects to a source device using a HDMI cable or HDMI-DVI cable.
Connects to MDC and the Internet using a LAN cable. (10/100 Mbps) ” Use
Cat7(STP Type) cable for the connection.
Shielded Twisted Pair. Connects to MDC using an RS232C adapter. Connects to MDC using an RS232C adapter. Connects to an external IR cable that receives signals from the remote control.
15
QB43C / QB50C / QB55C / QB55C-N / QB65C / QB65C-N / QB75C / QB75C-N / QB85C / QB85C-N
Port
USB 2 ¨(1.0A)
USB 1 ¨(0.5A)
HDMI 3 (ARC) HDMI 2 HDMI 1
RJ45
RS232C RS232C IR
Description
Connect to a USB memory device. ” The USB ports on the product accept a
maximum constant current of 1.0A.
If the maximum value is exceeded, USB ports may not work. Connect to a USB
memory device. ” The USB ports on the product accept a maximum constant
current of
0.5A. If the maximum value is exceeded, USB ports may not work. Outputs sound
to an audio device through an audio cable.
Connects to a source device using a HDMI cable or HDMI-DVI cable.
Connects to MDC and the Internet using a LAN cable. (10/100 Mbps) ” Use
Cat7(STP Type) cable for the connection.
Shielded Twisted Pair. Connects to MDC using an RS232C adapter. Connects to MDC using an RS232C adapter. Connects to an external IR cable that receives signals from the remote control.
16
Control menu
” The power button(«) is located on the bottom of the product. ” If you press
the power button on the product when the product is
turned on, the control menu will be displayed.
Power off
Press: Move
Source Press & Hold: Select
Items
Description
Power off
Power off the product.
· With the control menu screen displayed, briefly press the power button to
move the cursor to Power off , and then press and hold the power button to
turn off the product.
Source
Select the connected input source.
· With the control menu screen displayed, briefly press the power button to
move the cursor to Source , and then press and hold the power button to
display the input source screen.
· With the input source screen displayed, press and hold the power button to
switch to the desired input source.
” The power button can only be used for Power off and Source. ” To exit from the control menu screen, wait for 3 seconds or more without pressing the power button.
17
Remote Control
” Using other display devices in the same space as the remote control of this
product can cause the other display devices to be inadvertently controlled. ”
A button without a description in the image below is not supported on the
product. ” The FREEZE function is only available for Source.
Power on the product.
Power off the product.
Stop the screen.
Adjust the volume.
Change the input source. Display or hide the onscreen display menu, or
return to the previous menu. A shortcut button to Home screen (MagicInfo).
Number buttons Use to enter a PIN, enter a Date, etc.
Turns off the screen only. To turn the screen back on, press it again.
Mute the sound. · Unmuting the sound: Press MUTE again
or press the volume control(+ VOL -) button.
” Remote control button functions may differ for different products.
Use this hotkey to directly access MagicInfo. ” This hotkey is available when
a network
box is connected. You can purchase a network box separately. ” This function
may not be supported depending on the model.
18
Quickly select frequently used functions by pressing it while a content is
playing.
Return to the previous menu.
It sets safe lock function. Press the SET button and enter a device ID using
numeric buttons. Control the product
using the remote control.
Cancel a value that has been set using the SET button and control all
connected products using the remote control.
Display information about the current input source.
Move to the upper, lower, left or right menu, or adjust an option’s setting.
Confirm a menu selection.
Exit the current menu.
Select from the connected external devices. ” Some models may not support all
port
types.
Use these buttons with specific features. Use these buttons according to the
directions on the product screen.
” Remote control button functions may differ for different products.
To place batteries in the remote control (AAA x 2)
” Remove batteries when the remote control is not to be used for an extended
period of time.
19
Before Installing the Product (Installation Guide)
Ventilation
” Contact Samsung Customer Service Centre for further details.
Installation on a Perpendicular Wall
To prevent injury, this apparatus must be securely attached to the floor/wall
in accordance with the installation instructions.
· Ensure that an authorised installation company installs the wall mount. ·
Otherwise, it may fall and cause personal injury. · Make sure to install the
specified wall mount.
A Minimum 7.5 mm B Ambient temperature: Under 35 °C
A
Tilting Angle and Rotation
” Contact Samsung Customer Service Centre for further details.
· The product can be tilted at a maximum angle of 15° from a perpendicular wall surface.
· To use the product in Portrait mode, rotate clockwise until the power indicator (A or B) is
B
positioned as shown in the images below.
15°
A
A
B
B
” Do not use this model installed on a ceiling, floor, or table.
20
Installing the Wall Mount
Preparing before installing Wall-Mount
To install a wall mount not made by Samsung, refer to the installation manual
provided by the wall mount manufacturer.
Installing the Wall Mount
· The wall mount kit (sold separately) allows you to mount the product on the
wall. · The provided image is only for reference. For detailed information on
installing the wall mount, see instructions
provided with the wall mount. · We recommend you contact a technician for
assistance when installing the wall mount bracket. · Samsung is not
responsible for any damage to the product or injury to yourself or others if
you select to install
the wall mount on your own.
21
Wall Mount Kit Specifications (VESA)
” Install your wall mount on a solid wall perpendicular to the floor. To
install the product on the other wall area, contact the nearest agency. If you
install the product on a slanted wall, it may fall and result in severe
personal injury.
Wall mount bracket
LFD C
· Samsung wall mount kits contain a detailed installation manual and all parts
necessary for assembly are provided.
· Do not use screws that are longer than the standard length or do not comply
with the VESA standard screw specifications. Screws that are too long may
cause damage to the inside of the product.
· For wall mounts that do not comply with the VESA standard screw
specifications, the length of the screws may differ depending on the wall
mount specifications.
· Do not fasten the screws too firmly. This may damage the product or cause
the product to fall, leading to personal injury. Samsung is not liable for
these kinds of accidents.
· Samsung is not liable for product damage or personal injury when a non-VESA
or non-specified wall mount is used or the consumer fails to follow the
product installation instructions.
· Do not mount the product at more than a 15 degree tilt.
· Always have at least two people mount the product on a wall. (Four or more
people for the 82-inch size and larger models.)
· Standard dimensions for wall mount kits are shown in the table below.
Model Name
VESA screw hole specs (A * B) in millimetres
C(mm)
Standard Screw
Quantity
QB43C / QH43C / QM43C
QB50C / QH50C / QM50C / QB55C / QB55C-N / QH55C /
QM55C
200 x 200
QB65C / QB65C-N / QH65C / QM65C
400 x 300
12 – 14
M8
4
QB75C / QB75C-N / QH75C / QM75C
400 x 400
QB85C / QB85C-N / QM85C
600 x 400
” Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.
22
Chapter 03
Connecting and Using a Source Device
Before Connecting
Connecting to a PC
Pre-connection Checkpoints
” Refer to the user guide for the source device you want to connect with. The
number and location of ports available on the source device may vary depending
on the model.
” Do not connect the power cord until all connections are completed.
Connecting the power cord during connection may damage the product.
” Check the types of ports at the back of the product you want to connect. ”
We recommend using authorised cables for HDMI cable connections.
· Do not connect the power cord before connecting all other cables. Ensure you
connect a source device first before connecting the power cord.
· A PC can be connected to the product in a variety of ways. Select a
connection method suitable for your PC.
Connection Using an HDMI Cable
” Connecting parts may differ in different products.
HDMI 1 HDMI 2 HDMI 3 (ARC)
23
Connection Using an HDMI-DVI Cable
” Connecting parts may differ in different products. ” Audio is only available
on models that support the AUDIO IN port. After connecting a computer to the
product with an HDMI-DVI cable, make sure to configure the settings as shown
below to enable the video and audio from the computer. · Settings Sound set
HDMI Sound to PC(DVI)
” Sound settings may not be supported depending on the model. · Settings
System General set HDMI Hot Plug to Off
HDMI 1 HDMI 2 HDMI 3 (ARC)
24
Connecting to a Video Device
· Do not connect the power cord before connecting all other cables. Ensure you
connect a source device first before connecting the power cord .
· You can connect a video device to the product using a cable. ” Press the
SOURCE button on the remote control to change the source.
Using an HDMI Cable or HDMI to DVI Cable
· An HDMI cable supports digital video and audio signals, and does not require
an audio cable.
· The picture may not display normally (if at all) or the audio may not work
if an external device that uses an older version of HDMI mode is connected to
the product. If such a problem occurs, ask the manufacturer of the external
device about the HDMI version and, if out of date, request an upgrade.
· Be sure to use an HDMI cable with a thickness of 14 mm or less. · Be sure to
purchase a certified HDMI cable. Otherwise, the picture may not display or a
connection error may occur. · A basic high-speed HDMI cable or one with
ethernet is recommended.
This product does not support the ethernet function through HDMI.
Connection Using an HDMI Cable
” Connecting parts may differ in different products.
HDMI 1 HDMI 2 HDMI 3 (ARC)
Connection Using an HDMI-DVI Cable
” Connecting parts may differ in different products.
· Audio will not be enabled if the product is connected to a video device
using an HDMI-DVI cable. To resolve this, additionally connect an audio cable
to the audio ports on the product and video device.
· After connecting a video device to the product with an HDMI-DVI cable, make
sure to configure the settings as shown below to enable the video and audio
from the video device. You can use the DVI port on the product as an HDMI port
by using a DVI-HDMI adapter. Settings Sound set HDMI Sound to AV(HDMI) ”
Sound settings may not be supported depending on the model. Settings System
General set HDMI Hot Plug to On
” Supported resolutions include 1080p (50/60Hz), 720p (50/60Hz), 480p, and
576p.
” UHD-enabled models can support up to UHD 30 Hz.
” Make sure to connect the same colour connectors together. (white to white,
red to red, etc.)
HDMI 1 HDMI 2 HDMI 3 (ARC)
25
Connecting HDMI to Sound system and Video device
” Connecting parts may differ in different products. After connecting a video
device to the product using SOUND BAR HDMI Port an HDMI-DVI cable, make sure
to configure the settings as shown below. Settings System General set HDMI Hot
Plug to Off
HDMI 3 (ARC)
Connecting the LAN Cable
” Connecting parts may differ in different products.
RJ45
· Use Cat7(STP Type) cable for the connection. (10/100 Mbps) Shielded
Twisted Pair
Connecting to an Audio System
” Connecting parts may differ in different products. ” Make sure to connect
the same colour connectors together. (white to white, red to red, etc.)
26
Changing the Input source
Source
s sSource
Favourites
Features
Source
” The displayed image may differ depending on the model.
Settings
Source allows you to select a variety of sources and change source device
names. You can display the screen of a source device connected to the product.
Select a source from source list to display the screen of the selected source.
” The input source can also be changed by using the SOURCE button on the
remote control. ” The screen may not display correctly if an incorrect source
is selected for the source device
you want to convert to.
Edit
s sSource d Edit E Edit the name and device type of a connected external
device. · The list can include the following source devices. Source devices on
the list differ depending
on the selected source. HDMI 1 / HDMI 2 / HDMI 3 / DisplayPort / Cable Box /
Game Console / PC / Blu-ray player / Home Theatre System ” Available source
devices may vary depending on the product.
27
Chapter 04
Multiple Display Control
Control multiple display devices connected to a PC simultaneously.
Cable Connection
RS232C Cable
Interface Pin Bit rate Data bits Parity Stop bit Flow control Maximum length
RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) 9600 bps 8 bit None 1 bit None 15 m (only shielded type)
· Pin assignment 12345
54321
6789
Pin
Signal
1
Detect data carrier
2
Received data
3
Transmitted data
4
Prepare data terminal
5
Signal ground
9876
Pin
Signal
6
Prepare data set
7
Send request
8
Clear to send
9
Ring indicator
28
· RS232C cable Connector: 9-Pin D-Sub to Stereo Cable
61
95
-P1-
-P1-
-P1-
-P2-
Rx
2
1
Male type
Tx
3
2
Gnd
5
3
61
95
-P1-
-P1-
-P1-
-P2-
Rx
3
1
Female type
Tx
2
2
Gnd
5
3
” This function may differ depending on the model.
3 2 1
-P2-
-P2-
Tx
STEREO
Rx
PLUG
Gnd
(3.5ø)
3 2 1
-P2-
-P2-
Tx
STEREO
Rx
PLUG
Gnd
(3.5ø)
LAN Cable
· Pin assignment
12345678
Pin No
1 2 3 4 5 6 7 8
Standard Colour
White and orange Orange
White and green Blue
White and blue Green
White and brown Brown
Signal
TX+ TXRX+ NC NC RXNC NC
29
· Connector : RJ45
Direct LAN cable (PC to HUB)
HUB
P2 P1
P1 P2
Signal
P1
P2
TX+
1
1
TX-
2
2
RX+
3
3
RX-
6
6
Cross LAN cable (PC to LFD)
P1
Signal TX+ TXRX+ RX-
Signal
P1
TX+
1
TX-
2
RX+
3
RX-
6
P2
P2
Signal
3
RX+
6
RX-
1
TX+
2
TX-
30
Connection
” Ensure you connect each of the adapters to the correct RS232C ” Connecting parts may differ depending on the model. · Connection 1
port on the product.
PC
Monitor 1
Monitor 2
Monitor 3
Monitor 4
RS232C IN RS232C
RS232C IN RS232C
RS232C IN RS232C
RS232C IN RS232C
· Connection 3 ” This option is only available for models that have LAN ports.
PC
Monitor 1
Monitor 2
Monitor 3
Monitor 4
LAN
LAN
LAN
LAN
LAN
LAN
LAN
LAN
· Connection 2 Monitor 1
PC
Monitor 2
Monitor 3
5
4
3
2
1
LAN
LAN
LAN
31
Control Codes
Viewing control state (Get control command)
Header
Command
ID
0xAA
Command type
Data length 0
Checksum
Controlling (Set control command)
Header
Command
ID
0xAA
Command type
Data length 1
Data Value
Checksum
Command
No.
Command type
1
Power control
2
Volume control
3
Input source control
4
Screen size control
5
Video wall mode control
6
Safety Lock
7
Video Wall On
8
Video Wall User Control
Command
0x11 0x12 0x14 0x19 0x5C 0x5D 0x84 0x89
Value range
0~1 0~100
0~255
0~1 0~1 0~1
–
· All communications take place in hexadecimals. The checksum is calculated by
adding up all values except the header. If a checksum adds up to be more than
2 digits as shown below (11+FF+01+01=112), the first digit is removed.
E.g. Power On & ID=0
Header
Command
Data length
ID
0xAA
0x11
1
Data 1 “Power”
Checksum
Header
Command
Data length
Data 1
ID
12
0xAA
0x11
1
1
· To control all devices connected by a serial cable simultaneously irrespective of IDs, set the ID as “0xFE” and transmit commands. Commands will be executed by each device but ACK will not respond.
32
Power control
· Function A product can be powered on and off using a PC.
· Viewing power state (Get Power ON / OFF Status)
Header 0xAA
Command
Data length
ID
0x11
0
Checksum
· Setting power ON/Off (Set Power ON / OFF)
Header
Command
Data length
ID
0xAA
0x11
1
Data “Power”
“Power”: Power code to be set on a product. 1: Power ON 0: Power OFF · Ack
Header 0xAA
Command ID
0xFF
Data length 3
Ack/Nak ‘A’
r-CMD 0x11
Val1 “Power”
“Power”: Power code to be set on a product. · Nak
Header 0xAA
Command ID
0xFF
Data length 3
Ack/Nak ‘N’
r-CMD 0x11
Val1 “ERR”
“ERR” : A code showing what error has occurred.
Checksum Checksum Checksum
Volume control
· Function The volume of a product can be adjusted using a PC.
· Viewing volume state (Get Volume Status)
Header 0xAA
Command
Data length
ID
0x12
0
Checksum
· Setting the volume (Set Volume)
Header
Command
Data length
ID
0xAA
0x12
1
Data “Volume”
“Volume”: Volume value code to be set on a product. (0-100) · Ack
Header 0xAA
Command ID
0xFF
Data length 3
Ack/Nak ‘A’
r-CMD 0x12
Val1 “Volume”
“Volume”: Volume value code to be set on a product. (0-100) · Nak
Header 0xAA
Command ID
0xFF
Data length 3
Ack/Nak ‘N’
r-CMD 0x12
Val1 “ERR”
“ERR” : A code showing what error has occurred.
Checksum Checksum Checksum
33
Input source control
· Function The input source of a product can be changed using a PC.
· Viewing input source state (Get Input Source Status)
Header 0xAA
Command
Data length
ID
0x14
0
Checksum
· Setting the input source (Set Input Source)
Header
Command
Data length
ID
0xAA
0x14
1
Data “Input Source”
Checksum
“Input Source”: An input source code to be set on a product.
0x18
DVI
0x0C
Input source
0x20
MagicInfo
0x1F
DVI_video
0x21
HDMI1
0x22
HDMI1_PC
0x23
HDMI2
0x24
HDMI2_PC
0x25
DisplayPort
” DVI_video, HDMI1_PC and HDMI2_PC cannot be used with the Set command. They
only respond to “Get” commands.
” MagicInfo is only available with models that contain the MagicInfo function.
· Ack
Header 0xAA
Command 0xFF
Data length
ID 3
Ack/Nak ‘A’
r-CMD 0x14
“Input Source”: An input source code to be set on a product. · Nak
Header 0xAA
Command ID
0xFF
Data length 3
Ack/Nak ‘N’
“ERR” : A code showing what error has occurred.
r-CMD 0x14
Val1 “Input Source”
Val1 “ERR”
Checksum Checksum
34
Screen size control
· Function The screen size of a product can be changed using a PC.
· Viewing the screen size (Get Screen Size Status)
Header 0xAA
Command
Data length
ID
0x19
0
Checksum
· Ack
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
3
‘A’
r-CMD 0x19
Val1 “Screen Size”
“Screen Size”: product screen size (range: 0 255, unit: inch) · Nak
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
3
‘N’
r-CMD 0x19
Val1 “ERR”
“ERR”: A code showing what error has occurred
Checksum Checksum
Video Wall Mode Control
· Function Video Wall mode can be activated on a product using a PC. This
control is only available on a product whose Video Wall is enabled.
· Viewing video wall mode (Get Video Wall Mode)
Header 0xAA
Command
Data length
ID
0x5C
0
Checksum
· Setting the video wall (Set Video Wall Mode)
Header 0xAA
Command
Data length
ID
0x5C
1
Data “Video Wall Mode”
“Video Wall Mode”: A code used to activate Video Wall mode on a product 1: Full 0: Natural · Ack
Header 0xAA
Command 0xFF
Data length
Ack/Nak
ID
3
‘A’
r-CMD 0x5C
Val1
“Video Wall Mode”
“Video Wall Mode”: A code used to activate Video Wall mode on a product · Nak
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
3
‘A’
r-CMD 0x5C
Val1 “ERR”
“ERR”: A code showing what error has occurred
Checksum Checksum Checksum
35
Safety Lock
· Function PC can be used to turn the Safety Lock On function on or off on a
product. This control is available regardless of whether or not the power is
turned on.
· Viewing the safety lock state (Get Safety Lock Status)
Header 0xAA
Command 0x5D
Data length ID
0
Checksum
· Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Header 0xAA
Command 0x5D
Data length
Data
ID
Checksum
1
“Safety Lock”
“Safety Lock”: Safety lock code to be set on a product 1: ON 0: OFF · Ack
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
3
‘A’
r-CMD 0x5D
Val1 “Safety Lock”
Checksum
“Safety Lock”: Safety lock code to be set on a product · Nak
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
3
‘N’
r-CMD 0x5D
Val1 “ERR”
Checksum
“ERR”: A code showing what error has occurred
Video Wall On
· Function Turn Video Wall on or off on the product from your computer. This
control is only available on a product whose Video Wall is enabled.
· Get Video Wall On/Off Status
Header 0xAA
Command 0x84
Data length ID
0
Checksum
· Set Video Wall On/Off
Header 0xAA
Command 0x84
Data length
Data
ID
1
V.Wall_On
· V.Wall_On: Video Wall code to be assigned to the product 1: Video Wall ON 0: Video Wall OFF · Ack
Header
Command
ID
0xAA
0xFF
Data length 3
Ack/Nak ‘A’
r-CMD 0x84
Val1 V.Wall_On
V.Wall_On : Same as above · Nak
Header
Command
Data length
Ack/Nak
r-CMD
Val1
ID
0xAA
0xFF
3
‘N’
0x84
ERR
“ERR”: A code showing what error has occurred
Checksum Checksum Checksum
36
Video Wall User Control
· Function Turn the Video Wall function on or off on the product from your
computer. This control is only available on a product whose Video Wall is
enabled.
· Get Video Wall Status
Header
Command
Data length
ID
0xAA
0x89
0
Checksum
· Set Video Wall
Header 0xAA
Command 0x89
Data length ID
2
Val1 Wall_Div
Val2 Wall_SNo
Checksum
Wall_SNo: Product Number code assigned to the product
10×10 Video Wall Model : ( 1 ~ 100)
Set Number
Data
1
0x01
2
0x02
…
…
99
0x63
100
0x64
· Ack
Header 0xAA
Command 0xFF
Data length Ack/Nak
ID
4
‘A’
r-CMD 0x89
· Nak
Header 0xAA
Command 0xFF
Data length ID
3
Ack/Nak ‘N’
“ERR”: A code showing what error has occurred
Val1
Val2
Wall_Div Wall_SNo
r-CMD
Val1
0x89
ERR
Checksum Checksum
37
Wall_Div: Video Wall Divider code assigned to the product
10×10 Video Wall Model
1
2
3
4
5
6
7
8
9
Off 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
1
0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19
2
0x21 0x22 0x23 0x24 0x25 0x26 0x27 0x28 0x29
3
0x31 0x32 0x33 0x34 0x35 0x36 0x37 0x38 0x39
4
0x41 0x42 0x43 0x44 0x45 0x46 0x47 0x48 0x49
5
0x51 0x52 0x53 0x54 0x55 0x56 0x57 0x58 0x59
6
0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69
7
0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79
8
0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89
9
0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99
10
0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9
11
0xB1 0xB2 0xB3 0xB4 0xB5 0xB6 0xB7 0xB8 0xB9
12
0xC1 0xC2 0xC3 0xC4 0xC5 0xC6 0xC7 0xC8 N/A
13
0xD1 0xD2 0xD3 0xD4 0xD5 0xD6 0xD7 N/A
N/A
14
0xE1 0xE2 0xE3 0xE4 0xE5 0xE6 0xE7 N/A
N/A
15
0xF1 0xF2 0xF3 0xF4 0xF5 0xF6 N/A
N/A
N/A
10 0x00 0x1A 0x2A 0x3A 0x4A 0x5A 0x6A 0x7A 0x8A 0x9A 0xAA N/A N/A N/A N/A N/A
11 0x00 0x1B 0x2B 0x3B 0x4B 0x5B 0x6B 0x7B 0x8B 0x9B N/A N/A N/A N/A N/A N/A
12 0x00 0x1C 0x2C 0x3C 0x4C 0x5C 0x6C 0x7C 0x8C N/A N/A N/A N/A N/A N/A N/A
13 0x00 0x1D 0x2D 0x3D 0x4D 0x5D 0x6D 0x7D N/A N/A N/A N/A N/A N/A N/A N/A
14 0x00 0x1E 0x2E 0x3E 0x4E 0x5E 0x6E 0x7E N/A N/A N/A N/A N/A N/A N/A N/A
15 0x00 0x1F 0x2F 0x3F 0x4F 0x5F 0x6F N/A N/A N/A N/A N/A N/A N/A N/A N/A
38
Using MDC
Multiple display control “MDC” is an application that allows you to easily
control multiple display devices simultaneously using a PC. For details on how
to use the MDC programme, refer to Help after installing the programme. The
MDC programme is available on the website.
(https://displaysolutions.samsung.com/ support/resources/product-support) ” If
you press the On or Off button located at the top left of the screen, the
product checks its
status for about one minute. To run other commands, try after the one minute.
” For details on how to connect devices for multiple display control, refer to
page 31.
MDC Programme Installation/Uninstallation
” Installing and uninstalling steps can vary depending on the OS.
Installation
” MDC installation can be affected by the graphics card, mother board and
network conditions.
1 Click the MDC Unified installation programme. 2 Click “Next”. 3 When the
“Welcome to the InstallShield Wizard for MDC_Unified” screen appears, click
“Next”.
4 In the “License Agreement” window displayed, select “I accept the terms in
the license
agreement” and click “Next”.
5 In the displayed “Customer Information” window, fill out all the information
fields and click
“Next”.
6 In the displayed “Destination Folder” window, select the directory path you
want to install
the programme in and click “Next”. ” If the directory path is not specified,
the programme will be installed in the default
directory path.
7 In the displayed “Ready to Install the Program” window, check the directory
path to install
the programme in and click “Install”.
8 Installation progress will be displayed. 9 Click “Finish” in the displayed
“InstallShield Wizard Complete” window.
” Select “Launch the program” and click “Finish” to run the MDC programme
immediately.
10 The MDC Unified shortcut icon will be created on the desktop after
installation.
” The MDC execution icon may not be displayed depending on the PC system or
product specifications.
” Press F5 if the execution icon is not displayed.
Uninstallation
1 Select Settings Control Panel on the Start menu and double-click Add/Delete
Program. 2 Select MDC Unified from the list and click Change/Remove.
39
Chapter 05
Home Screen
Accessible using the button on the remote control.
Favourites
Favourites
Favourites
Features
Source
Settings
Add features available under Source or Features that are frequently used, to
Favourites. ” Press d to select Add to Favourites, and press E. Delete or
rearrange items in Favourites. ” Press d to select Move or Remove, and press
E. If Move is selected, you can move an item
to the left or right.
” The displayed image may differ depending on the model.
40
Features
Features
Favourites
Features
Source
Settings
Various features are available. Add frequently used features to Favourites. ” Press d to select Add to Favourites, and press E. You can also set options for each app.
” The displayed image may differ depending on the model.
41
MagicInfo
Features MagicInfo E Play a range of content such as channels with schedules
assigned, templates or files. ” This function may not be supported depending
on the model.
Player
Internal Memory
Filter By: All
Options
No channels
Network Channel
Network File
My Templates
” The displayed image may differ depending on the model. ” You must set Clock Set before you can use this feature.
No.
Description
Select between internal or external memory.
Play content, templates and schedules configured on the server.
· You can view whether the server is connected (approval) in the Player
screen. To view whether the server is connected when a Network Channel is
running, press INFO on the remote control.
1 Select Network Channel from the Player screen. The No channels message
appears if no channel has been registered in Network Channel.
2 Network Channel will run.
Play content stored on the server.
Play templates stored in My Templates folder in the Internal Memory. ” This function may not be supported depending on the model.
Select a content type as criterion to search for a desired content list.
Set different options for Player.
Viewing content
1 Select either internal or external memory. The files saved in the selected
memory appear. 2 Select the desired file. The content appears on the screen.
(For more information on
compatible file formats, see the “File formats compatible with Player”
section.)
42
When content is running
Control buttons on the remote control
You can play, pause, or skip the content on the playlist by pressing buttons
on the remote control.
Button
Function
TOOLS
Brings up the menu bar.
INFO
Displays the general information of the content.
Goes to next file or page.
Goes to previous file or page.
E / / ³ Plays or pauses slide show or video content.
´
Stops displaying content and goes to the Player screen.
Rewinds the video content.
µ
Fast forwards the video content.
” If there is only one image file in the Internal Memory or USB, the Slide
Show will not play. ” If the name of a folder is too long on the USB, you
cannot select the folder. ” Portrait option for Content Orientation is not
available for contents with a resolution higher
than 3840 x 2160. ” Content Size for videos with a resolution higher than 3840
x 2160 supports Full Screen only.
Available menu
Press the TOOLS button on the remote control during content playback to
configure settings.
Menu
Description
Playlist
View a list of content items currently playing.
Web Element Zoom 50 / 100 / 200 / 300
Sound Mode
Customises the audio settings for the content currently playing.
Repeat All / Repeat One Set the repeat mode.
Background Music Set the background music to be played when content is running.
Reset
Reset the background music.
Pause
Pause the background music.
Prev
Play the previous background music on the list.
Next
Play the next background music on the list.
” Reset, Pause, Prev, Next only appear when the background music is set. ” This function may not be supported depending on the model.
43
File Formats Compatible with Player
· Supported file systems include FAT32 and NTFS. · A file with a vertical and
horizontal resolution larger than the maximum resolution cannot
be played. Check the vertical and horizontal resolution of the file. · Check
the supported video and audio Codec types and Versions. · Check the supported
file versions.
” PowerPoint version up to 97 2013 is supported ” For USB-Internal Memory
file transfer, click Options Send. Wait for about a 50 seconds
before OK message appears. · Location of template files
Internal Memory USB transfer: USB under MagicinfoSlide folder USB Internal
Memory transfer: Internal Memory under My Templates folder · Location of other
files (non-template) Internal Memory USB transfer: USB under MagicinfoSlide
folder USB Internal Memory transfer: Under the root folder
” This function may not be supported depending on the model.
Network Schedule Multiframe
Playback restrictions
· 1 to 3 FHD video files can be played simultaneously or only one UHD video
file and one FHD video file at a time. In portrait playback mode, 3 FHD video
files can be played simultaneously or only one UHD video file at a time.
· For Office files (PPT and Word files) and PDF files, only one file type is
supported at a time. · LFD(*.LFD) files are not supported. · Contents with a
resolution higher than 3840 x 2160 are not supported.
Sound output restrictions
· More than one sound output cannot be used. · Playback priority: network BGM
local BGM video file in the main frame selected by the
user ” Network BGM: Settings can be configured when creating a server
schedule. ” Local BGM: BGM settings can be configured using the tools
displayed after the TOOLS
button is pressed during Player playback. ” User-selected main frame: Main
frame settings can be configured when creating a
server schedule.
Template files(*.LFD)
Restrictions
· Check that you have Contents and Schedules folders published to the USB
storage device. ” A properly published content appears as Published Content in
the USB device.
” When copying a content you published to a USB device (Published Content ) to
the Internal Memory, the content appears in Internal Memory as Published
Content only. Contents and Schedules folders are not visible under Internal
Memory.
Playback restrictions
· A maximum of two video (Video) files can be played. · For Office files (PPT
and Word files) and PDF files, only one file type is supported at a time. ·
When playing more than one video files simultaneously, make sure that the
display areas
are not overlapping one another. Sound output restrictions
· More than one sound output cannot be used. · Playback priority: network BGM
local BGM video file in the main frame selected by the
user
44
Supported video codecs (QHC / QMC Models)
File format
.avi .mkv .asf .wmv .mp4 .mov .3gp .vro .mpg .mpeg
.ts .tp .trp .flv .vob .svi .m2ts .mts
.webm
.rmvb
Container
AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS
WebM
RMVB
Video codecs
H.264 BP/MP/HP
HEVC (H.265 – Main) Motion JPEG
MPEG-4 SP/ASP Windows Media Video 9 (VC-1)
MPEG-2 MPEG-1 Microsoft MPEG-4 version 1/2/3 Windows Media Video 7 (WMV1) /
Video 8 (WMV2) H.263 Sorenson
VP6
AV1
VP9 (Profile 0/2)
VP8 AV1 RV8/9/10 (RV30/40)
Resolution
3840 x 2160 1920 x 1080 3840 x 2160
1920 x 1080
3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080
Frame rate (fps)
60 120 30
120
30
120 60 120 60 120 60
Bit rate (Mbps)
80 100 30 70 60
20
80
70 80 70
Audio codecs
Dolby Digital LPCM
ADPCM(IMA, MS) AAC
HE-AAC WMA
Dolby Digital+ MPEG(MP3)
MPEG-H AC-4 OPUS
G.711(A-Law, -Law)
Vorbis
RealAudio 6
45
Supported video codecs (QBC / QBC-N Models)
File format
.avi .mkv .asf .wmv .mp4 .mov .3gp .vro .mpg .mpeg
.ts .tp .trp .flv .vob .svi .m2ts .mts
.webm
.rmvb
Container
AVI MKV ASF MP4 3GP MOV FLV VRO VOB PS TS
WebM
RMVB
Video codecs
H.264 BP/MP/HP HEVC (H.265 – Main, Main10)
Motion JPEG MPEG-4 SP/ASP Windows Media Video 9 (VC-1)
MPEG-2 MPEG-1 H.263 Sorenson
AV1 VP9 (Profile 0/2)
VP8 AV1 RV8/9/10 (RV30/40)
Resolution
3840 x 2160 3840 x 2160
1920 x 1080
3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080
Frame rate (fps)
30 60
120
60 120 60 120
Bit rate (Mbps)
80
100
30
70
70
70
60
70
40 80 70 40 70
Audio codecs
Dolby Digital LPCM
ADPCM(IMA, MS) AAC
HE-AAC WMA
Dolby Digital+ MPEG(MP3)
MPEG-H AC-4 OPUS
G.711(A-Law, µ-Law)
Vorbis
RealAudio 6
46
Other restrictions
· Codecs may not function properly if there is a problem with the content. ·
Video content does not play or does not play correctly if there is an error in
the content or
container.
· Sound or video may not work if they have standard bit rates/frame rates
above the TV’s compatibility ratings.
· If the Index Table is has an error, the Seek (Jump) function will not work.
· When playing video over a network connection, the video may not play
smoothly because of
data transmission speeds.
· Some USB/digital camera devices may not be compatible with the TV. · HEVC
codec is only available in MKV / MP4 / TS containers. · The MVC codec is
supported partly. Video decoders
· H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to
Level 4.2 (TV does not support FMO / ASO / RS).
· HEVC UHD is supported up to Level 5.2, and HEVC FHD is supported up to Level
4.1. · HEVC 8K is supported up to Level 6.1. · VC1 AP L4 is not supported. ·
GMC 2 or above is not supported. · When a single video file is playing,
Seamless mode is not supported under the following
conditions: Incompatible codec (MVC, VP3, MJPEG) Incompatible codec
Incompatible codec Compatible codec The resolution is different from that of
the monitor The frequency is different from that of the monitor
Audio decoders
· WMA is supported up to 10 Pro 5.1 channels, M2 profile. · WMA1, WMA lossless
/ Voice are not supported. · QCELP and AMR NB/WB are not supported. · Vorbis
is supported for up to 5.1 channels. · Dolby Digital+ is supported for up to
5.1 channels. · The supported sample rates are 8, 11.025, 12, 16, 22.05, 24,
32, 44.1, and 48 kHz, and differ
with the codec. Image
· Compatible image file format: JPEG, PNG, BMP ” 32-bit, 24-bit and 8-bit BMP
files are supported.
· Supported maximum resolution: 7680 x 4320 (JPEG), 4096 x 4096 (PNG, BMP) ”
When playing 10 files in one LFD file – 5120 x 5120
· Supported maximum file size: 20MB · Supported Slideshow Effect: 9 effects
(Fade1, Fade2, Blind, Spiral, Checker, Linear, Stairs, Wipe, Random)
47
Power Point
· Compatible document file formats Extension : ppt, pptx, pps, ppsx
Version : Office 97 ~ Office 2019
· Functions not supported Animation effect 3D shapes (which will be
displayed in 2D) Header and footer (some subitems are not supported) Word
Art Align A group alignment error may occur
Office 2007 SmartArt is not fully supported. 97 out of 115 subitems are
supported.
Object insertion Half-width characters Letter spacing Charts
Vertical text
Some subitems are not supported
PDF
· Compatible document file formats Extension : pdf
· Functions not supported Content less than 1 pixel not supported because of
performance degradation issue. Mask image and tile image content is
limitedly supported, depending on the performance of the shading pattern
device. 3D Shadow Effects not supported. Some characters not supported
(Special characters may be corrupted)
WORD
· Compatible document file formats Extension : .doc, .docx Version :
Office 97 ~ Office 2019
· Functions not supported Page background effect Some paragraph styles
Word Art Align A group alignment error may occur
3D shapes (which will be displayed in 2D) Office 2007
SmartArt is not fully supported. 97 out of 115 subitems are supported.
Charts Half-width characters Letter spacing Vertical text
Some subitems are not supported
48
Schedule
Features Schedule E
Schedule
Network
Check network channels scheduled via the server.
No schedule is downloaded from server. 1. Connect to MagicInfo server. 2. Schedule content on network channels. 3. Deploy created network channels to this device.
Wednesday, January 13, 12:00 AM
You can check the schedule imported from a selected storage device. ” This function may not be supported depending on the model.
No.
Description
Select the saved location of the schedule.
Create/Edit/Delete/View schedule of content playback.
Server Status : Not connected
Default content will play when no programme is scheduled. You can change the
default content from the Options menu in the Player.
” The displayed image may differ depending on the model.
49
Web browser
Features Web browser E
” The displayed image may differ depending on the model.
Connect the network to access the Internet from the product like accessing the
Internet from a computer. ” This function may not be supported depending on
the model.
Settings
Features Web Browser d Settings E
Refresh Interval
Set the time for the web browser to wait before returning to the homepage. ·
Off / 5 min / 10 min / 15 min / 30 min
Zoom
Set the zoom scale to apply when the web browser is refreshed. · 50% / 75% /
100% / 125% / 150% / 200% / 300%
HomePage
Set the website to display when the web browser is refreshed. · Samsung
Display / Custom
Custom
Enter the URL to set as the homepage. · Enter URL ” Available only when
HomePage is set to Custom.
50
Advanced Settings
General Hide Tabs and Toolbar automatically
Hide Cursor in Touch Mode
Pop-up Blocker
Proxy Server Reset Settings
If the browser tabs, menu or toolbar are not used for a while, they will
automatically disappear. To make them appear again, move the pointer or focus
to the top of the screen. · Use / Do not use
Hide the cursor to prevent interference with touch operation. · Use / Do not
use
Make your browsing experience more pleasant by blocking popup windows. · Use /
Do not use
Configure a proxy server for the web browser. · Use / Do not use
All your customised Web Browser settings will be reset to their default
values. Your bookmarks and history won’t be affected.
Search Engine
If you enter a keyword in the URL/keyword input field, Web Browser will open
the Search Results page. Choose the search engine you want to use. · Google /
Bing
Privacy & Security Do Not Track Delete History JavaScript Delete browsing data
Block Third-Party Cookies
Ask websites not to track you. · Use / Do not use
Delete your entire browsing history.
Allow all sites to run JavaScript for a better browsing experience. · Use / Do
not use
Delete all browsing data such as cookies, cached images and data. Your
bookmarks and history won’t be affected.
Block third-party websites from saving and reading cookie data. Features on
some sites may not work. · Use / Do not use
Encoding Encoding
Choose an encoding method for webpages. The current setting is Auto.
· Auto / Manual (Current : Unicode)
About Display the current version of Web Browser.
51
Read Before Using the Web Browser Function
Read this information before using the Web Browser function.
· File download is not supported. · The Web Browser function may not be able
to access certain websites, including websites
operated by certain companies.
· The product does not support playback of flash videos. · E-commerce for
online purchases is not supported. · ActiveX is not supported. · Only a
limited number of fonts are supported. Certain symbols and characters may not
be
displayed properly.
· The response to remote commands and the resulting on-screen display may be
delayed while a webpage is loading.
· Loading a webpage may be delayed or suspended completely depending on the
status of the participating systems.
· Copy and paste operations are not supported. · When composing an email or a
simple message, certain functions such as the font size and
colour selection may not be available.
· There is a limit to the number of bookmarks and the size of the log file
that can be saved. · The number of windows that can be opened concurrently is
limited. · Web browsing speed will differ with the network environment. ·
Browsing history is saved from latest to oldest, with the oldest entries being
overwritten
first.
· Depending on the types of video/audio codecs supported, you may not be able
to play certain HTML5 video and audio files.
· Video sources from PC-optimised streaming service providers may not play
properly on our proprietary Web Browser browser.
52
Custom Home
Features Custom Home E
Enter your 6 digit PIN number. The default PIN number is “0-0-0-0-0-0″. If you
want to change the PIN number, use the Change PIN function.
Select an item to run in Custom Home mode. Press the Home key to return to
this screen.
” The displayed image may differ depending on the model.
53
Screen Mirroring
Features Screen Mirroring E
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the Product to the PC.
” The displayed image may differ depending on the model.
54
Workspace
Features Workspace E
” The displayed image may differ depending on the model.
” This function may not be supported depending on the model. ” Make sure that
the product is connected to the network. ” Be sure to connect your keyboard
and mouse before starting this function.
Access to remote PC and your work resources with this function.
· Window PC Remote PC: This function allows you to connect your product to a
remote PC or a cloud server. Screen Sharing: Share your Windows PC screen to
your device.
” Only PCs or Cloud Servers running on macOS/Windows 7 Pro or newer are
supported.
· Mac Remote Login: Connect to Your Mac through Remote Login.
· Samsung DeX: Connect to your Samsung mobile device from your device. ·
Microsoft 365: Collaborate with online versions of Microsoft 365. · VMware
Horizon: Provides access to VMware Horizon to businesses operating the VMware
infrastructure with a
Horizon account.
55
SMARTVIEW+
Features SMARTVIEW+ E
” The displayed image may differ depending on the model.
· You can view multiple content items through SMARTVIEW+. · To start the
function, select SMARTVIEW+, and then select the content to add in Select
content. or select a
desired combination in Preset at the top of SMARTVIEW+. Or run screen sharing
for your mobile device.
· To share the screen of a PC, enter the address provided on the screen into
your web browser (e.g., Chrome, Edge, Firefox or Safari).
· To share the screen of a mobile or tablet device, download and install the
Samsung Signage Mobile App from the Samsung Apps, Google Play Store or Apple
App Store, and then enter the numbers displayed on the screen.
· A maximum of 10 clients can be connected, and a maximum of 6 device screens
can be shared at the same time. · For a PC, you can directly control screen
sharing by connecting as an administrator. ” For details on using this
feature, refer to the on-screen instructions.
” This function may not be supported depending on the model.
56
APPS
Features APPS E
Manage and update your apps. To use the APPS Menu, please agree to the Terms and Conditions. Check details information of app and reinstall when the app does not work properly.
” The displayed image may differ depending on the model.
57
Settings
Network
Settings Network E
Check the current network and Internet connection.
Network
” The displayed image may differ depending on the model.
58
Clone Product
Settings Clone Product E
Clone Product
” The displayed image may differ depending on the model.
Export settings on the product to an external storage device. You can also
import settings from an external storage device. This option is useful when
assigning the same settings to several products.
When a duplicate file is not found on the external storage device 1 Connect
the external storage device, then run the Clone Product function. 2 The No
cloning file found on the external storage device. Export this device’s
settings to the external storage
device? message appears.
3 Select Export to export the settings.
When a duplicate file is found on the external storage device 1 Connect the
external storage device, then run the Clone Product function. 2 The Cloning
file found. Please select an option. message appears.
Run the Import from External Storage or Export to External Storage function.
Import from External Storage: Copy settings saved on an external storage
device to the product.
” After configuration is complete, the product is rebooted automatically.
Export to External Storage: Copy settings on the product to an external
storage device.
59
ID Settings
Settings ID Settings E
ID Settings
” The displayed image may differ depending on the model.
Assign an ID to a set.
Device ID
Set a unique ID number for each product. ” Press u/d to select a number, and
press E. ” Enter the number you want using the number buttons on the remote
control.
Device ID Auto Set
This feature automatically allots an ID number to a device connected through
an RS232C cable. ” This function is only available on the first device within
an RS-232C daisy chain. ” This function may not be supported depending on the
model.
PC Connection Cable
Select which type of cable you are using to connect the display to the PC. ·
RS232C cable
Communicate with MDC through the RS232C cable. · RJ-45 (LAN)/Wi-Fi Network or
RJ-45 (LAN) Cable
Communicate with MDC through the RJ45 cable. ” Available functions may differ
depending on the model.
60
Video Wall
Settings Video Wall E
Video Wall
” The displayed image may differ depending on the model.
Customise the layout of multiple displays that are connected to form a video
wall. In addition, display part of a whole picture or repeat the same picture
on each of the connected multiple displays. To display multiple images, refer
to MDC Help or the MagicInfo user guide. Some models may not support the
MagicInfo function. ” This function may not be supported depending on the
model.
Video Wall
You can activate or deactivate Video Wall. To organise a video wall, select
On. · Off / On
Horizontal x Vertical
This feature automatically splits a videowall display based on a videowall
matrix configuration. Enter the videowall matrix. The videowall display is
split based on the configured matrix. The number of vertical or horizontal
display devices can be set within the range 1 and 15. ” A videowall display
can be split into a maximum of 225 screens. ” The Horizontal x Vertical option
is only enabled when Video Wall is set to On.
61
Screen Position
To rearrange split screens, adjust the number for each product in the matrix
using the Screen Position feature. Selecting Screen Position will display the
videowall matrix with the numbers assigned to the products that form the
videowall. To rearrange products, use the direction buttons on the remote
control to move a product to another desired number. Press the E button. ”
Screen Position allows you to split the screen into a maximum of 225 views (15
x 15). ” The Screen Position option is only enabled when Video Wall is set to
On. ” To use the function, make sure Horizontal x Vertical is configured.
Format
Select how to display images on the videowall display. · Full: Display images
in full screen with no margin. · Natural: Display images in the original
aspect ratio without enlarging or reducing the size. ” The Format option is
only enabled when Video Wall is set to On.
62
On/Off Timer
Settings On/Off Timer E
On/Off Timer
” The displayed image may differ depending on the model.
” You must set Clock Set before you can use this feature.
On Timer
Set On Timer so that your product turns on automatically at a time and on a
day of your choice. The power is turned on with the specified volume or input
source. On Timer: Set the on timer by making a selection from one of the seven
options. Ensure you set the current time first. (On Timer 1 ~ On Timer 7) ”
While the internal/USB memory option can be used with On Timer for MagicInfo
mode, it is recommended to
use an internal memory. ” Proper operation of On Timer feature cannot be
guaranteed if used with a battery powered USB device, which
can take longer to be recognised. · Setup: Select Don’t Use, Once, Everyday,
Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can
choose the days you want On Timer to turn on your product. The check mark
indicates days you’ve selected. · Time: Set the hour and minute. Use the
number buttons or the up and down arrow keys to enter numbers. Use the left
and right arrow buttons to change entry fields. · Volume (For models with
built-in speakers): Set the desired volume level. Use the up and down arrow
buttons to change the volume level. · Source: Select the input source of your
choice. · Content (when the Source is set to Internal/USB for MagicInfo mode):
From the USB device or internal memory, select a file (e.g. music, photo, or
video) to play just after the product is turned on.
63
Off Timer
Set the off timer (Off Timer) by making a selection from one of the seven
options. (Off Timer 1 ~ Off Timer 7) · Setup: Select Don’t Use, Once,
Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can
choose the days you want Off Timer to turn off your product. The check mark
indicates days you’ve selected. · Time: Set the hour and minute. Use the
number buttons or the up and down arrow keys to enter numbers. Use the left
and right arrow buttons to change entry fields.
Holiday Management
Timer will be disabled during a period specified as a holiday. · Add Holiday:
Specify the period you want to add as a holiday.
Select the start and end dates of the holiday you want to add using the u/d
buttons, and click the Done button. The period will be added to the list of
holidays. Start Date: Set the start date of the holiday. End Date: Set the
end date of the holiday. · Delete: Delete selected items from the list of
holidays. · Edit: Select a holiday item and then change the date. · Apply to
Timers: Set the On Timer and Off Timer to not activate on public holidays.
Press E to select the On Timer and Off Timer settings you do not want to
activate. The selected On Timer and Off Timer will not activate.
64
Ticker
Settings Ticker E
Ticker
” The displayed image may differ depending on the model.
Input text while a video or image is displayed and display the text on the
screen.
” You must set Clock Set before you can use this feature.
· Off / On: Set whether or not to use Ticker. · Message: Enter a message to
display on the screen. · Time: Set the Start Time and End Time to display a
Message. · Font options: Specify the text font and colour for the message. ·
Position: Select a position to display a Message. · Scroll: Turn scroll
effects of Ticker on or not. Specify the scroll Direction and Speed for the
message. · Preview: Preview your Ticker settings.
65
Chapter 06
Menu
Picture
2nd
3rd
Smart Calibration
Backlight / Brightness / Contrast / Sharpness
Colour Temperature Advanced Settings
Picture Enhancer Colour Tint (G/R)
Description
Use the Smart Calibration app, installed on your mobile device, to adjust the
picture quality of the display.
Your product has several options for adjusting picture quality. ” You can
adjust and store settings for each external device you have connected to an
input on the product. ” Lowering picture brightness reduces power consumption.
” You may adjust the brightness of your display to achieve maximum level by
going to Backlight and Contrast to 100(max). ” Due to the characteristics of
the display panels, brightness level of individual products may vary.
It sets colour temperature. The value and temperature increase simultaneously,
so the ratio of blue colour rises. (Range: 2800K16000K) ” Enabled when Colour
Tone is set to Off.
Configure advanced picture settings to create your preferred picture.
Displays enhanced colour and sharpness.
Adjust the colour saturation levels. Colour saturation intensifies as the
value nears 100. (Range: 0~100)
Adjust the ratio of green to red tint levels. Increasing values intensifies
the saturation of red and green colours. (Range: 0~50)
66
2nd
Advanced Settings
3rd
White Balance
Gamma
Contrast Enhancer Black Tone Flesh Tone
Description
Adjust the colour temperature of the picture so that white objects appear
brighter. · 2 Point
Adjust red, green, and blue luminosity levels in two sections for precise
white balance optimisation.
· 20 Point Settings Controls the white balance in 20 point interval by
adjusting the red, green, and blue brightness. 20 Point Adjust red, green,
and blue luminosity levels in twenty sections for precise white balance
optimisation.
” Some external devices may not support this function.
Adjust the mid-range brightness of the picture. ” Gamma settings HLG, ST.2084,
and BT.1886 may change depending on the input video settings. For models with
the HDR+
Mode support, the Gamma settings HLG, ST.2084, and BT.1886 may change
depending on the input video and HDR+ Mode settings. If HDR+ Mode is set to
Off, HLG, ST.2084, and BT.1886 settings may be available depending on the
input video. To adjust S Curve, set HDR+ Mode to Off. · HLG / ST.2084 /
BT.1886 / 2.2 / S Curve Adjust the HLG, ST.2084, BT.1886, S Curve levels of
the picture.
” If 2.2 is selected, level adjustment is not possible. ” Available functions
may differ depending on the port type.
Automatically balance the contrast to prevent excessive differences between
bright and dark areas.
Select the black level to adjust the screen depth.
Adjust the flesh tone colour by increasing or decreasing red levels.
67
2nd
Advanced Settings
Picture Options
Apply Picture Settings
3rd
Colour Space Settings
Input Signal Plus
Motion Lighting Colour Tone
Digital Clean View HDMI Black Level Film Mode Dynamic Backlight
Description
Configure colour space settings to refine the spectrum of colours on your
screen. · Colour Space
Choose a colour space. ” To adjust Colour, Red, Green, Blue and Reset, set
Colour Space to Custom. · Colour Gamut Choose a colour gamut.
Expands the input signal range for HDMI connections. ” When Input Signal Plus
is set to On, up to the 3840 x 2160 @ 60 Hz resolution is supported.
When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 30 Hz resolution
is supported. ” Connecting parts may differ depending on the model.
Reduces power consumption by reducing screen brightness when the picture on
the screen is in motion.
Select the colour tone that best suits your viewing preferences. ” Settings
can be adjusted and stored for each external device connected to an input on
the product. ” Available options may vary depending on the product.
Reduce picture noise to avoid distractions such as flickering.
Adjust the black level to optimise the HDMI picture brightness and contrast. ”
Only available if the input signal from the external device connected to the
HDMI port is RGB444.
Make frame transitions from older video sources smoother. This function is
only available when the input signal is TV, AV, Component (480i, 1080i), or
HDMI (1080i).
Automatically adjust the backlight to provide the best possible screen
contrast under the current conditions.
Apply the picture settings to all external devices connected to the device or
to the current source only.
68
2nd
Picture Size Settings
3rd
Picture Size
Reset Picture
Fit to screen Zoom and Position
Description
Choose size and aspect ratio picture displayed on screen. ” Some external
devices and applications may not support this function.
Different screen adjustment options are displayed depending on the current
input source. ” Available functions may differ depending on the model or input
signals. ” Do not set your product to 4:3 format for a long time.
The borders displayed on the left and right, or top and bottom of the screen
may cause image retention (screen burn) which is not covered by the warranty.
Adjusts the picture position. When selected, the full programme image will be
displayed. No part of the image will be cut off.
Adjusts the picture zoom and position. This function is available only if
Picture Size is set to Custom. ” If you want to reset the picture to its
original position, select Reset in the Zoom and Position screen. The picture
will be set
to its default position.
Restore all picture settings to the factory default.
69
OnScreen Display
2nd
Display Orientation
Screen Protection
3rd
Onscreen Menu Orientation
Source Content Orientation Aspect Ratio Screen Saver Screen Burn Protection
Description
Select whether the onscreen menu should be displayed in landscape or portrait
orientation. · Auto / Landscape / Portrait
” When Auto is selected, the onscreen display menu orientation automatically
changes to landscape or portrait mode, depending on the monitor orientation.
Note that the changed display orientation is applied after the monitor is
turned off and on again.
Rotate the product screen orientation.
Set the rotated screen to be either full screen or original. ” Available only
when Source Content Orientation is set to Portrait.
Activate a screensaver when your device displays a still image for two hours
or more.
To reduce the possibility of screen burn, this unit is equipped with Screen
Burn Protection screen burn prevention technology. Screen Burn Protection
moves the picture slightly on the screen. · Pixel Shift
Minimise image retention by finely moving pixels horizontally or vertically.
” Horizontal, Vertical and Time are enabled only when Pixel Shift is set to
On. ” The Pixel Shift value may differ depending on the model. ” Displaying a
still image or a 4:3 output for an extended period of time may cause image
retention. This is not a defect
in the product. · Timer
You can set the timer for Screen Burn Protection. The Screen Burn Protection
feature stops automatically after a specified period of time.
· Immediate display Select the screen saver you want to display immediately.
70
2nd
Message Display
Language
3rd
Source Info No Signal Message
MDC Message Rotation Message
Reset OnScreen Display
Description
Select whether to display the source OSD when the input source changes. Select
whether to display the no-signal OSD when no signal is detected. The message
No Cable Connected will appear if no source device is connected. Select
whether to display the MDC OSD when the product is controlled by the MDC.
Receive a warning message when the display device is rotated to an
inappropriate angle. Set the menu language. ” A change to the language setting
will only be applied to the onscreen menu display. It will not be applied to
other
functions on your PC. This option returns the current settings under OnScreen
Display to the default factory settings.
71
Sound
2nd
3rd
Sound Mode
Balance
Equaliser
Digital Output Audio Format
Description
You can select a sound mode to suit your personal preferences. ” This function
is disabled when Sound Output is set to External or Receiver (HDMI).
Adjust speaker volume levels for sound balance optimisation. ” This function
is disabled when Sound Output is set to External or Receiver (HDMI). ”
Available functions may differ depending on the model.
Adjust the equaliser to customise the volume and pitch, and enhance the
richness of the sound output. ” Available only when Sound Mode is set to
Standard. ” This function is disabled when Sound Output is set to External or
Receiver (HDMI).
Select the digital audio output format. When Pass-through is selected, the
input audio will be sent to the receiver without any processing. This option
is only supported when the source is HDMI and the receiver is connected
through HDMI eARC or ARC.
72
2nd
3rd
Sound Output
Auto Volume Reset Sound
Description
Select speakers for sound output. ” When you set Sound Output to External or
Receiver (HDMI), the internal speaker is turned off. You will hear sound
through
the external speakers only. ” The audio is available both for internal and
external speakers while connected through the AUDIO OUT port with the Sound
Output option set to Internal. Connecting parts may differ in different
products. ” To select the Receiver (HDMI) option, set Anynet+ (HDMI-CEC) to On
while the product is connected to the AV Receiver’s
HDMI(ARC) port. ” If there is no video signal, both the products speakers and
the external speakers will be mute.
Automatically adjusts the volume level when you change video sources or
content so the level remains the same. ” To use the volume control of a
connected source device, set Auto Volume to Off. ” This function is disabled
when Sound Output is set to External or Receiver (HDMI).
Reset all sound settings to the factory defaults.
73
Network
2nd
Network Status Open Network Settings
3rd
Network Type
Description
You can check the current network and Internet status. Configure network
settings to connect to an available network. ” Network Type menu may not be
available in Wired models.
74
Network Settings (Wired)
Connecting to a Wired Network
There are three ways to attach your product to your LAN using cable. · You can
attach your product to your LAN by connecting the LAN port on the back of your
product to an external modem using a LAN cable. See the diagram below.
The Modem Port on the Wall
External Modem (ADSL / VDSL)
LAN
RJ45 (LAN IN)
Modem Cable
LAN Cable
· You can attach your product to your LAN by connecting the LAN port on the back of your product to an IP Sharer which is connected to an external modem. Use LAN cable for the connection. See the diagram below.
The Modem Port on the Wall
External Modem (ADSL / VDSL)
IP Sharer (having DHCP server)
LAN
RJ45 (LAN IN)
· Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. Note that the wall outlet is attached to a modem or router elsewhere in your house.
The LAN Port on the Wall
LAN
RJ45 (LAN IN)
LAN Cable
If you have a Dynamic Network, you should use an ADSL modem or router that
supports the Dynamic Host Configuration Protocol (DHCP). Modems and routers
that support DHCP automatically provide the IP Address, Subnet Mask, Gateway,
and DNS values your product needs to access the Internet so you do not have to
enter them manually. Most home networks are Dynamic Networks.
Some networks require a Static IP address. If your network requires a Static
IP address, you must enter the IP Address, Subnet Mask, Gateway, and DNS
values manually on your product IP Settings when you set up the network
connection. To get the IP Address, Subnet Mask, Gateway, and DNS values,
contact your Internet Service Provider (ISP).
If you have a Windows computer, you can also get these values through your
computer.
” You can use ADSL modems that support DHCP if your network requires a Static
IP address.
” ADSL modems that support DHCP also let you use Static IP addresses.
Modem Cable
LAN Cable
LAN Cable
75
Set the network connection to use Internet services such as perform software
upgrades.
Automatic Open Network Settings (Wired)
Connect to the network using a LAN cable. Make sure a LAN cable is connected
first.
How to set up automatically 1 Set Network Type to Wired from the Open Network
Settings page.
” For wired models, select Network Status menu.
2 The network test screen appears and verifies the network connection.
When the connection has been verified, the “Success! Your device is connected
to the Internet. If you have any problems using online services, please
contact your Internet service provider.” message appears. ” If the connection
process fails, check the LAN port connection. ” If the automatic process
cannot find the network connection values or if you want to set the connection
manually, go to the next section(Manual Open Network Settings (Wired)).
Manual Open Network Settings (Wired)
Offices may use static IP addresses. If this is the case, ask the network
administrator for the IP Address, Subnet Mask, Gateway and DNS server address.
Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen. 2 In the
pop-up menu that appears, click Status. 3 On the dialog that appears, click
the Support tab. 4 On the Support Tab, click the Details button. The Network
connection values are displayed.
” The path to the settings depends on the installed OS.
How to set up manually
1 Set Network Type to Wired from the Open Network Settings page.
The network test screen appears and the verification process starts. Press
Cancel. The verification process stops.
” For wired models, select Network Status menu.
2 Select IP Settings on network connection screen. The IP Settings screen
appears.
3 Select the field at the top, press E, and then set IP setting to Enter
manually. Repeat the
entry process for each field in the IP Address.
” Setting IP setting to Enter manually automatically changes DNS setting to
Enter manually.
4 When done, select OK at the bottom of the page, and then press E. The
network test
screen appears and the verification process starts.
5 When the connection has been verified, the “Success! Your device is
connected to the
Internet. If you have any problems using online services, please contact your
Internet service provider.” message appears.
76
Network Settings (Wireless)
” This function may not be supported depending on the model.
Connecting to a Wireless Network
Wireless IP sharer (router having DHCP server)
The LAN Port on the Wall
LAN Cable
Samsung recommends using IEEE 802.11n. When you play video over a network
connection, the video may not play smoothly. ” Select a channel for the
wireless IP sharer that is not currently being used. If the channel
set for the wireless IP sharer is currently being used by another device
nearby, this will result in interference and communication failure. ” Your
product supports only the following wireless network security protocols.
Authentication Modes: WEP, WPAPSK, WPA2PSK Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certification specifications, Samsung products do
not support WEP or TKIP security encryption in networks running in the High-
throughput(Greenfield) 802.11n mode. ” If your wireless router supports WPS
(Wi-Fi Protected Setup), you can connect to the network through PBC (Push
Button Configuration) or PIN (Personal Identification Number). WPS will
automatically configure the SSID and WPA key in either mode. ” Connection
Methods: You can setup the wireless network connection in three ways.
Automatic Network Setup, Manual Network Setup, Use WPS
Automatic Network Setup (Wireless)
Most wireless networks have an optional security system that requires devices
that access the network to transmit an encrypted security code called an
Access or Security key. The Security key is based on a Pass Phrase, typically
a word or a series of letters and numbers of a specified length you were asked
to enter when you set up security for your wireless network. If you use this
method of setting up the network connection, and have a Security key for your
wireless network, you will have to enter the Pass Phrase during the automatic
or manual setup process.
How to set up automatically
1 Set Network Type to Wireless from the Open Network Settings page.
2 The Network function searches for available wireless networks. When done, it
displays a list
of the available networks. In the list of networks, press the or button to
select a network, and then press the E button.
” If the desired wireless router does not appear, select Refresh to search
again. ” If the router cannot be found after retrying, select the Add Network.
3 If the Enter the password for (AP Name). screen appears, go to step 4. If
you select a
wireless router that does not have security, go to step 6.
4 If the router has security, enter the Enter the password for (AP Name).
(Security key or PIN).
5 When done, use the right arrow button to move the cursor to Done, and then
press E. The
network connection screen appears and the verification process starts.
” A connection with the router is established, but the Internet cannot be
accessed. In this case, contact your Internet service provider.
6 When the connection has been verified, the “Success! Your device is
connected to the
Internet. If you have any problems using online services, please contact your
Internet service provider.” message appears.
77
Manual Network Setup (Wireless)
Offices may use static IP addresses. If this is the case, ask the network
administrator for the IP Address, Subnet Mask, Gateway and DNS server address.
Enter these values manually.
Getting the Network Connection Values
To view the Network connection values on most Windows computers, follow these
steps.
1 Right click the Network icon on the bottom right of the screen. 2 In the
pop-up menu that appears, click Status. 3 On the dialog that appears, click
the Support tab. 4 On the Support Tab, click the Details button. The Network
connection values are displayed.
How to set up manually
1 Set Network Type to Wireless from the Open Network Settings page.
2 The Network function searches for available wireless networks. When done, it
displays a list
of the available networks.
3 In the list of networks, press the u or d button to select a network, and
then press the E
button twice.
” If the desired wireless router does not appear, select Refresh to search
again.
” If the router cannot be found after retrying, select the Stop button. The
Add Network button appears.
4 If the Enter the password for (AP Name). screen appears, go to step 5. If
you select a
wireless router that does not have security, go to step 7.
5 If the router has security, enter the Enter the password for (AP Name).
(Security key or PIN).
6 When done, use the right arrow button to move the cursor to Done, and then
press E. The
network connection screen appears and the verification process starts.
7 Select Cancel while network connections are being attempted. This will stop
the
connection.
8 Select IP Settings on network connection screen. The IP Settings screen
appears.
9 Select the field at the top, press E, and then set IP setting to Enter
manually. Repeat the
entry process for each field in the IP Address.
” Setting IP setting to Enter manually automatically changes DNS setting to
Enter manually.
10 When done, select OK at the bottom of the page, and then press E. The
network test
screen appears and the verification process starts.
11 When the connection has been verified, the “Success! Your device is
connected to the
Internet. If you have any problems using online services, please contact your
Internet service provider.” message appears.
78
Use WPS
” This function may not be supported depending on the model.
How to set up using Use WPS
If your router has a Use WPS button, follow these steps.
1 Set Network Type to Wireless from the Open Network Settings page. 2 Select
Use WPS, press E. 3 Press the WPS or PBC button on your wireless router within
the next two minutes. Your
product automatically acquires all the network setting values it needs and
connects to your network. If you want to use the WPS PIN, select WPS PIN.
Go to your wireless router’s Settings, enter your PIN, and then select OK.
4 The network connection screen appears, and network setup is done.
79
2nd
Server Network Settings
3rd
Connect to server
Verify MagicINFO Server MagicInfo Mode Server Access FTP Mode Proxy server UEM
Setting
Description
Connect to MagicInfo server. ” If you do use the TLS option, the server is
configured to use https and data transfer is encrypted. (Port number: 7002) ”
If you don’t use the TLS option, enter the server IP address and port number.
Use 7001 as the port number. (If you are
unable to connect to the server using port number 7001, check with your server
administrator to find the correct port number and then change the port
number.) ” Enter the server IP address and port number. Use 7001 as the port
number. (If unable to connect to the server using port number 7001, check with
your server administrator to find the correct port number and then change the
port number.) ” For the MagicInfo Server user guide, visit the following
website: http://displaysolutions.samsung.com Support Resources MagicInfo Web
Manual.
Enable this option to block HTTPS communication if the domain name of the
MagicINFO Server URL is different from the domain name of the MagicINFO Server
certificate.
Select the appropriate MagicInfo Mode depending on the environment where you
are using the product. ” Supported content types may be limited while
MagicInfo Mode is set to Lite.
Allow or deny access to MagicInfo server.
Specify the FTP operating mode.
Set up your proxy server connection and related functions. ” Address / Port /
ID and Password are enabled only when Proxy server is set to On.
Configure settings for connection to the UEM (Unified Endpoint Management)
server. Enter the required information by following the guide for the server
you want to connect to. You can view or reset the settings using the “UEM
Status” menu.
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2nd
Embedded Server Settings
3rd
Embedded Server
Server Mode
Wi-Fi Device Name
Description
Turn on to enable the embedded server. Turn off to delete registered server
information. Turn on the embedded web server for managing devices using the
web browser on your PC / mobile device. When the web server is set to Client
mode, the registered server address is displayed, along with whether or not
the server is registered, at the bottom of the Help page.
To use this device as a local web server, set it to ‘Server’. If you already
have a server device nearby, set it as ‘Client’ to connect this device to the
server. The embedded web server can be set to either of the following two
modes. · Server
When it is set to Server mode, you can control devices by accessing the
following URL from your PC / mobile device: https://device-ip:4000
When accessing for the first time, you should set the initial password
before using the server. Use the “Register Device” menu to register and
control other devices that are set to Client mode. · Client When it is set
to Client mode, you can register devices to a supported server. If you turn
the Embedded Server feature off and on again while in Client mode, all
information is reset and you should
register devices again from the server. ” CAUTION: Ensure that all devices and
your PC / mobile device are connected to the same local network.
Enable or disable the Wi-Fi. Turn on this option to use features that require
a Wi-Fi connection. ” This function may differ depending on the model.
Select or enter a device name. This name can be shown on network device over
the network.
81
System
2nd
Accessibility
Start Setup
3rd
High Contrast
Zoom Menu and Text SeeColors Mode
Zero Touch Configuration
Description
Set the background and font to high-contrast colours in Menu. Menu
transparencies become opaque when the option is selected.
Make the menu and text larger.
Allows users with colour blindness to experience rich colours. Enable this
feature to customise colours to suit your viewing conditions, to experience
richer colours on the screen. ” Some menus are not available when SeeColors
Mode is in use. ” This function may not be supported depending on the model.
Go through the initial setup steps like you did the first time you used this
product. ” Enter your 6 digit PIN number. The default PIN number is
“0-0-0-0-0-0″.
If you want to change the PIN number, use the Change PIN function. ” Change
the PIN to keep your device secure.
Set up the device through Tizen Business Manager. Before using Zero Touch
Configuration, register the device at Tizen Business Manager.
82
2nd
Touch Control
Time
3rd
Touch Control Admin Menu Lock
Clock Set
NTP Settings DST Power On Delay
Description
Set the functions related to touch control.
Prevent touch gestures from controlling your device.
Set the Admin Menu Lock to display the administrator settings menu when you
touch and hold the finger on the screen. ” Available only when Touch Control
is set to On.
You can configure Clock Set or DST. Configure various time-related settings.
Select Clock Set. Select Date or Time, and then press E. Use the number
buttons to enter numbers or press the up and down arrow buttons. Use the left
and right arrow buttons to move from one entry field to the next. Press E when
done. ” You can set the Date and Time directly by pressing the number buttons
on the remote control.
Set up the server URL and time zone to use the network time.
Switches the DST (Daylight Saving Time) function on or off. ” Start Date, End
Date and Time Offset are enabled only when DST is set to On.
When connecting multiple products, adjust the power-on time for each product
to prevent power overload (within the range 050 seconds).
83
2nd
Auto Source Switching
Power Control
3rd
Auto Source Switching Primary Source Recovery
Primary Source Secondary Source
Default Input
Auto Power On Max. Power Saving Standby Control Remote Configuration Power
Button
Description
Switch to preset source or another source when the main source device gets
disconnected. Select whether to restore the selected primary input source when
a primary input source is activated. ” The Primary Source Recovery function is
disabled if Primary Source is set to All. Select a primary source to switch to
when no signals are received from the current input. Select a secondary source
to switch to when no signals are received from the current input. ” The
Secondary Source function is disabled if Primary Source is set to All. Select
the default input to switch to when the new input is disconnected. The Last
Input option only includes external inputs connected through cables. ” Auto
Source Switching must be set to New Input to enable the Default Input option.
This feature automatically turns on the product as soon as it is plugged in.
Pressing the power button is not needed. Conserve power by turning off PC
monitor when PC is not used for certain time. When no signal is detected, it
determines whether or not to enter sleep mode. Keep the network connection
active when the product is turned off.
The power button on the remote control can be set to turn on the power or turn
on or off the power.
84
2nd
Power and Energy Saving
3rd
Energy Saving Solution Backlight Optimisation
Backlight Schedule No Signal Power Off
Auto Power Off
Description
Reduce power consumption by adjusting brightness settings.
Automatically adjust the screen brightness based on the ambient light level. ·
Minimum Brightness: Set the minimum brightness for the signage screen. This
function only works if its value is lower
than the value set in the Picture menu’s Backlight setting.
Adjust panel brightness by schedule. The closer to 100, the brighter the
panel.
Save power by turning the product off when no signal is received from any
source. ” This function does not operate if the display is in the standby
mode. ” The product will automatically power off at a specified time. The time
can be changed as required.
Choose how long the display will wait before turning off after no user
interaction is detected.
85
2nd
External Device Manager
3rd
Input Device Manager
Device Connection Manager
Description
Manage external devices connected to your signage.
Set up keyboards to use with your product. You can add keyboards and configure
their setting. ” Available for Bluetooth enabled models only. · Bluetooth
Device List
Connect a Bluetooth keyboard, mouse or gamepad to your product.
· Keyboard Settings Configure the connected keyboard settings. Keyboard
Language Set the language of your keyboard. Keyboard type Set the type of
your keyboard.
· Mouse Settings Configure the connected mouse settings. Primary Button
Select the button you want to use as the primary button to click and select.
Pointer Speed Set the speed of the mouse pointer.
Allow devices, like phones and tablets, on your network to share content with
your product. · Access Notification
Display a notification when a device such as a smartphone or tablet, is
connected. If you use a Wi-Fi network that requires a password, turn off this
option to automatically connect with devices without viewing notifications.
· Device List View and manage connected devices.
86
2nd
3rd
Play via
Change PIN
Description
Select the appropriate Play via mode depending on the environment where you
are using the product. The home screen may be different depending on the
setting.
Change your 6-digit Personal Identification Number (PIN). Choose any 6 digits
for your PIN and enter it in Enter a new PIN.. Reenter the same 6 digits in
Enter the PIN again.. The product has memorised your new PIN. ” The default
PIN number is “0-0-0-0-0-0″. ” Change the PIN to keep your device secure.
87
2nd
Security
3rd
Safety Lock On Button Lock Screen Monitoring Lock USB Auto Play Lock
Mobile Connection Lock
Description
” Enter your 6 digit PIN number. The default PIN number is “0-0-0-0-0-0″. If
you want to change the PIN number, use the Change PIN function.
” Change the PIN to keep your device secure.
Turn Safety Lock On on or off. Safety Lock On restricts the actions that can
be carried out by the remote control. The correct PIN must be entered to turn
Safety Lock On off. · Power On Button
Turn on this feature to enable the remote control’s Power button to turn on
the product while Safety Lock On is enabled.
This menu can be used to lock the buttons on the product. Only the remote
control can control the product if Button Lock is set to On.
Blocks screen images from being monitored by MagicINFO Server.
Select whether to automatically play MagicInfo or MagicInfo Lite content saved
on a connected USB device.
” Your content should be a Published Content that is authored by using
MagicInfo Premium application and published to the USB device you are using.
The MagicInfo Premium application programme is available on the website.
(http:// displaysolutions.samsung.com)
” When published to a USB device, your Published Content is saved to Contents
and Schedules folders in the root folder of the connected USB device.
” Connecting a USB device containing MagicInfo or MagicInfo Lite content
displays “USB Auto Play Lock : On” for five seconds.
Restrict other devices on your network, such as smart phones and tablets, to
prevent them from sharing content on the product. · Screen Mirroring Standby
Turn on this option to receive connection requests from any source type.
88
2nd
Security
3rd
Remote Management Secured Protocol
Server Security Status Network Lock USB Lock Certificate Manager
Wired 802.1x Connection
Description
You can Allow or Deny external commands to access your product through a
network.
Secure the protocol between this device and other devices. · SNMP Settings
Set up your ID and password for the SNMP connection.
You can view the MagicINFO server information. ” This function is enabled when
connected to MagicINFO or RM server.
Block external network access. You can register networks on the server to
allow access.
Block connection to external USB ports.
Manage the certificates installed on this device. ” Limited supports for
Enterprise WPA2 (TLS/TTLS/PEAP) certified models only. · App Certificate
View and manage the app certificates installed on this device. Connect a USB
flash drive that contains certificates to install them on this device. ·
Network Certificate View and manage the network certificates installed on this
device.
To turn on the Wired 802.1x Connection feature, set it to On.
89
2nd
General
3rd
Anynet+ (HDMI-CEC)
Description
Anynet+ is a function that enables you to control all connected Samsung
devices that support Anynet+ with your Samsung product remote control. The
Anynet+ system can be used only with Samsung devices that have the Anynet+
feature. To be sure your Samsung device has this feature, check if there is an
Anynet+ logo on it. ” You can only control Anynet+ devices using the product
remote control, not the buttons on the product. ” The product remote control
may not work under certain conditions. If this occurs, reselect the Anynet+
device. ” Anynet+ works when the AV device supporting Anynet+ is in the
standby or on status. ” Anynet+ supports up to 12 AV devices in total. Note
that you can connect up to 3 devices of the same type.
90
Troubleshooting for Anynet+
Problem
Anynet+ does not work.
I want to start Anynet+. I want to exit Anynet+. The message “Disconnecting
Anynet+ device …” appears on the screen. The Anynet+ device does not play.
The connected device is not displayed.
Possible Solution
· Check if the device is an Anynet+ device. The Anynet+ system supports
Anynet+ devices only. · Check if the Anynet+ device power cord is properly
connected. · Check the Anynet+ device’s Video/Audio/HDMI cable connections. ·
Check whether Anynet+ (HDMI-CEC) is set to On in the System menu. · Check
whether the remote control is Anynet+ compatible. · Anynet+ doesn’t work in
certain situations. (initial setup) · If you have removed and then reconnected
the HDMI cable, please make sure to search devices again or turn your
product off and on again. · Check if the Anynet+ function of the Anynet device
is set on.
· Check if the Anynet+ device is properly connected to the product and check
if the Anynet+ (HDMI-CEC) is set to On in the System menu.
· Press the SOURCE button on the product remote control and select a non-
Anynet+ device.
· You cannot use the remote control when you are configuring Anynet+ or
switching to a view mode. · Use the remote control after the product has
completed Anynet+ configuration or has finished switching to Anynet+.
· You cannot use the play function when initial setup is in progress.
· Check whether or not the device supports Anynet+ functions. · Check whether
or not the HDMI cable is properly connected. · Check whether Anynet+ (HDMI-
CEC) is set to On in the System menu. · Search Anynet+ devices again. ·
Anynet+ requires an HDMI connection. Make sure the device is connected to your
product with an HDMI cable. · Some HDMI cables may not support Anynet+
functions. · If the connection is terminated because there has been a power
failure or the HDMI cable has been disconnected,
please repeat the device scan.
91
2nd
General
3rd
HDMI Hot Plug Custom Logo
Description
This feature is used to activate the time delay to turn on a HDMI source
device.
You can download, select, and set the display time of a custom logo that
appears when the product turns on. · Custom Logo
” You can select a custom logo (image/video) or turn off the custom logo
display. ” You must download the custom logo from an external USB device to
set the custom logo. · Logo Display Time ” If the type of custom logo is
Image, you can set the Logo Display Time. · Download Logo File ” You can
download a custom logo into the product from an external USB device. ” The
file name of the custom logo you want to download must be saved as “samsung”
in all small letters. ” When there are multiple numbers of external USB
connections, the product will attempt to download the custom logo
from the last device that has been connected to the product.
Custom logo file restrictions · Images up to 50 MB in size can be used.
Supported image file: samsung_image. Supported file extensions: jpg,
jpeg, bmp, png · Videos up to 150 MB in size can be used. The recommendation
is under 20 seconds in length. Supported video file: samsung_video.
Supported file extensions: avi, mpg, mpeg, mp4, ts, wmv, asf
92
2nd
General
Reset System
3rd
Game Mode
DICOM Simulation Mode Director Mode Adaptive Picture
Empty Storage
Description
When connecting to a game console such as PlayStationTM or XboxTM, you can
enjoy a more realistic gaming experience by selecting game mode. ” If you
connect other external devices while Game Mode is on, the screen may not be in
good condition.
Adjust the display mode to output a picture close to the GSDF standard of
DICOM Part 14. ” This device cannot be used as a medical diagnostic device,
even if the DICOM Simulation Mode is enabled.
Minimises image processing to display the movie director’s original intention
on screen.
Optimises brightness and provides the best picture quality in real time, based
on the light level of the surrounding environment. When this function is on,
some picture settings are not supported.
Delete files to make space for new content. Recently played files will not be
deleted.
Reset all system settings to default.
93
Support
2nd
3rd
Software Update
Update Now
Description
The Software Update menu lets you upgrade your product software to the latest
version. ” Be careful not to turn off the power until the upgrade is complete.
The product will turn off and on automatically after
completing the software upgrade. ” When you upgrade software, all video and
audio settings you have made will return to their default settings. We advise
you
to write down your settings so that you can easily reset them after the
upgrade.
Update the software to the latest version. ” Current version: This is the
software version already installed in the product. · Updating through USB
Device Download the update package from Samsung’s website to a USB storage
device and then connect the device to the product to update the product’s
software. ” Remember to save the update package to the top-most directory of
the USB device. Otherwise, the product will not be
able to find the update package. · Updating through the network ” This
function can be run when the network is connected properly.
94
2nd
3rd
Contact Samsung
Terms & Privacy
Device Care Reset All
Description
You can view the address of the Samsung website, the call centre phone number,
your product’s model number, software version, Open Source Licence and other
information. ” Go to Contact Samsung and find the product Model Code and
Software Version.
View and set the privacy policy for MagicInfo and other services. ” Make sure
that the product is connected to the network. ” Menu items may vary depending
on the model. ” The availability may vary depending on the region. ” This
feature is enabled only when “Smart Signage Privacy Notice” is selected during
setup.
Optimize and diagnose the condition of your Signage. You can check and clean
your storage space, diagnose problems or request technical support.
This option returns all the current settings for a display to the default
factory settings.
95
Chapter 07
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Centre
” Follow the instruction on the right to test your product before requesting
for service. If the problem persists, contact Samsung Customer Service Centre.
” The power indicator may not be supported depending on the model.
Testing the Product
Check if your product is operating normally by using the product test
function. If the screen remains blank while the power indicator blinks even
when the product is correctly connected to a PC, perform product testing.
1 Power off both the PC and product. 2 Disconnect all the cables from the
product. 3 Power on the product. 4 If No Cable Connected is displayed, the
product is operating normally.
If the screen remains blank, check the PC system, video controller and cable.
Checking the Resolution and Frequency
For modes that exceed the supported resolutions, the message “Not Optimum
Mode” appears briefly. Refer to Preset Timing Modes to set the PC resolution
for your model.
96
” The power indicator may not be supported depending on the model.
Check the followings.
Installation issue (PC mode)
The screen keeps switching on and off.
Check that the cable between the product and the PC is connected correctly.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the product and PC.
Blank spaces on the screen are caused by the PC or graphics card. To resolve
the problem, adjust the screen size in the HDMI or DVI settings for the
graphics card.
If the graphics card settings menu does not have an option to adjust the
screen size, update the graphics card driver to the latest version.
(Please contact the graphics card or computer manufacturer for further details about how to adjust the screen settings.)
Screen issue
The power indicator is off. The screen will not turn on. No Signal is
displayed on the screen.
Not Optimum Mode is displayed.
Make sure that the power cord is connected.
Check that products (including source device) are connected correctly with a
cable.
Check that the source device connected to the product is powered on.
Depending on the type of external device, the screen may not display properly.
In this case, connect it with the HDMI Hot Plug function turned On.
It is recommended to use the 2.0 gender for the USB Type-C adapter (gender
type). In this case, pull out the gender and then connect it again.When the
problem persists, contact the gender manufacturer.
This message is displayed when a signal from the graphics card exceeds the
product’s maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and
frequency according to the product specifications.
97
” The power indicator may not be supported depending on the model.
Screen issue
The images on the screen look distorted. The screen is not clear. The screen
is blurry. The screen appears unstable and shaky. There are shadows or ghost
images left on the screen. The screen is too bright. The screen is too dark.
Screen colour is inconsistent. White does not really look white. There is no
image on the screen and the power indicator blinks every 0.5 to 1 second.
The product will turn off automatically.
The screen display does not look normal.
Check the cable connection to the product.
Set the resolution and frequency to the recommended level.
Check that the resolution and frequency of the PC and graphics card are set
within a range compatible with the product. Then, change the screen settings
if required by referring to ‘Preset Timing Modes’.
Go to Settings Picture and adjust the Brightness and Contrast settings. Go to
Settings Picture Advanced Settings and adjust the Colour Space Settings
settings. Go to Settings Picture Advanced Settings and adjust the White
Balance settings.
The display is turned off to save energy.
Press any key on the keyboard or move the mouse to return to the previous
screen.
If a PC is connected to the product, check the power status of the PC.
Make sure the power cord is connected properly to the product and power
outlet.
If the signal from a connected device is not detected, the product
automatically turns off after 10 to 15 minutes.
Encoded video content may cause the display to appear corrupted in scenes
featuring fast moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear
corrupted. This does not mean the product is defective.
A phone within a distance of one-meter radius may cause static on analogue and
digital products.
98
Screen issue
The brightness and colour do not look normal. I see red, green, and blue. The
display looks unstable and then freezes. The screen cannot be displayed in
full screen.
Go to Settings Picture and adjust the screen settings such as Colour,
Brightness and Sharpness.
Go to Settings System and adjust the Power and Energy Saving settings.
Reset the screen settings to the default settings. (P.69)
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a
Samsung Service Centre to resolve the issue.
The screen may freeze when a resolution other than the recommended resolution
is used or if the signal is not stable. To resolve the issue, change the PC
resolution to the recommended resolution.
A scaled SD (4:3) content file can cause black bars on both sides of an HD
channel screen.
A video with an aspect ratio different from the product can cause a black bar
to appear at the top and bottom of the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue (For models with built-in speakers)
There is no sound.
Check the connection of the audio cable or adjust the volume. Check the volume.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust
the volume on your PC sound card or software programme.
99
Sound issue (For models with built-in speakers)
If an HDMI cable or a DP cable is connected, check the audio output settings on the PC.
Go to Settings Sound and change Sound Output to Internal.
Video is available but there is no sound.
If a source device is used
· Make sure the audio cable is properly connected to the audio input port on
the product. · Check the audio output settings for the source device.
(For example, if your monitor is connected to HDMI, you may need to change the
audio option of your video output device to HDMI.)
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cord to the device and then restart the device.
Check the cable connection. Make sure a video cable is not connected to an audio input port.
There is static coming from the speakers.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
Remote control issue
The remote control does not work.
Make sure that the batteries are correctly in place (+/-). Check if the batteries are flat. Check for power failure. Make sure that the power cord is connected. Check for any special lighting or neon signs switched on in the vicinity.
100
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
Other issue
The product smells like plastic.
The plastic smell is normal and disappears over time.
The monitor appears tilted.
Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.
Check the cable connection and connect it again if required. Use a standard cable.
Small particles are found on the edges of the product.
The particles are part of the product design. The product is not defective.
When I try to change the PC resolution, a message “The defined resolution is not supported.” appears.
The message “The defined resolution is not supported.” appears if the input
source resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on
the display.
There is no sound from the speakers in HDMI mode when a DVI cables do not transmit sound data.
DVI-HDMI cable is connected.
Make sure to connect the audio cable to the correct input port to enable audio.
HDMI Black Level is not functioning properly on an external This function is available only when a source device with RGB signal, such as a DVD player and
device with HDMI YCbCr output.
STB, is connected to the product to HDMI cable.
101
” For models with the DisplayPort port only.
Other issue
There is no sound in HDMI mode.
HDMI-CEC does not work.
In power-saving mode, when the input source is DisplayPort, PC display
settings cannot be saved. When booting the PC with the input source set to
DisplayPort, the BIOS and booting screens do not appear.
Displayed picture colours may not look normal. Video or sound may not be
available. This can occur if a source device that only supports an older
version of the HDMI standard is connected to the product. If these issues
occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognise HDMI signals that do
not include sound. In this case, manually select a sound input.
To use several external devices compatible with the HDMI-CEC feature that are
connected to the HDMI IN ports on the product, turn off the HDMI-CEC features
on all the external devices. External devices include Blu-ray and DVD players.
Operating an external device when its HDMI-CEC feature is enabled may
automatically stop other external devices. To change HDMI-CEC settings, refer
to the device user guide or contact the device manufacturer for assistance.
Go to Settings System Power Control and set Max. Power Saving to Off.
Alternatively, configure the PC display output settings again. Ensure the
product is turned on.
Boot the PC when the product is turned on or when the input source is not
DisplayPort.
102
Chapter 08
Specifications
General
Model Name
Panel
Model Name
Panel
Model Name
Panel
Size Display area
Size Display area
Size Display area
QB43C / QH43C / QM43C
107.9 cm 941.184 mm (H) x 529.416 mm (V)
QB55C / QB55C-N / QH55C / QM55C
138.7 cm 1209.6 mm (H) x 680.4 mm (V)
QB75C / QB75C-N / QH75C / QM75C
189.3 cm 1650.24 mm (H) x 928.26 mm (V)
QB50C / QH50C / QM50C
125.7 cm 1095.84 mm (H) x 616.41 mm (V)
QB65C / QB65C-N / QH65C / QM65C
163.9 cm 1428.48 mm (H) x 803.52 mm (V)
QB85C / QB85C-N / QM85C
214.7 cm 1872.0 mm (H) x 1053.0 mm (V)
103
Resolution (Panel Spec)
Optimum resolution Maximum resolution
3840 x 2160 @ 60 Hz (HDMI) 3840 x 2160 @ 60 Hz (DisplayPort)
Power Supply
AC100-240V~ 50/60Hz * Refer to the label at the back of the product as the standard voltage can vary in different countries.
Environmental considerations
Operating Storage
Temperature: 0 °C to 40 °C (32 °F to 104 °F) For installing the enclosure,
keep the internal temperature at 40 °C or below. Humidity: 10% to 80%, non-
condensing
Temperature: -20 °C to 45 °C (-4 °F to 113 °F) Humidity: 5% to 95%, non-
condensing Applicable before the product package is unpacked.
· Plug-and-Play This monitor can be installed and used with any Plug-and-Play
compatible systems. Two-way data exchange between the monitor and PC system
optimises the monitor settings. Monitor installation takes place
automatically. However, you can customise the installation settings if
desired.
· Due to the nature of the manufacturing of this product, approximately 1
pixel per million (1ppm) may appear brighter or darker on the panel. This does
not affect product performance. · This product can be set to only one
resolution for each screen size to obtain the optimum picture quality due to
the nature of the panel. Using a resolution other than the specified
resolution
may degrade the picture quality. To avoid this, it is recommended that you
select the optimum resolution specified for your product.
· For detailed device specifications, visit the Samsung website.
104
Preset Timing Modes
The screen will automatically be adjusted if a signal that belongs to the following standard signal modes is transmitted from your PC. If the signal transmitted from the PC does not belong to the standard signal modes, the screen may be blank with the power indicator on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
Resolution
IBM, 720 x 400 MAC, 640 x 480 MAC, 832 x 624 MAC, 1152 x 870 VESA CVT, 3840 x
2160RB VESA CVT, 3840 x 2160RB VESA DMT, 640 x 480 VESA DMT, 640 x 480 VESA
DMT, 640 x 480 VESA DMT, 800 x 600 VESA DMT, 800 x 600 VESA DMT, 800 x 600
VESA DMT, 1024 x 768 VESA DMT, 1024 x 768 VESA DMT, 1024 x 768 VESA DMT, 1152
x 864 VESA DMT, 1280 x 720 VESA DMT, 1280 x 800 VESA DMT, 1280 x 1024 VESA
DMT, 1280 x 1024 VESA DMT, 1366 x 768 VESA DMT, 1440 x 900
Horizontal Frequency
(kHz) 31.469 35.000 49.726 68.681 110.500 133.313 31.469 37.861 37.500 37.879
48.077 46.875 48.363 56.476 60.023 67.500 45.000 49.702 63.981 79.976 47.712
55.935
Vertical Frequency
(Hz) 70.087 66.667 74.551 75.062 49.977 59.997 59.940 72.809 75.000 60.317
72.188 75.000 60.004 70.069 75.029 75.000 60.000 59.810 60.020 75.025 59.790
59.887
Pixel Clock Sync Polarity
(MHz)
(H/V)
DP IN
28.322
-/+
O
30.240
-/-
O
57.284
-/-
O
100.000
-/-
O
442.000
+/-
O
533.250
+/-
O
25.175
-/-
O
31.500
-/-
O
31.500
-/-
O
40.000
+/+
O
50.000
+/+
O
49.500
+/+
O
65.000
-/-
O
75.000
-/-
O
78.750
+/+
O
108.000
+/+
O
74.250
+/+
O
83.500
-/+
O
108.000
+/+
O
135.000
+/+
O
85.500
+/+
O
106.500
-/+
O
Port
DVI IN HDMI IN
O
O
O
O
O
O
O
O
–
–
–
–
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Resolution
VESA DMT, 1600 x 900RB VESA DMT, 1680 x 1050 VESA DMT, 1920 x 1080
VESA DMT, 2560 x 1440RB
CTA-861, 720(1440) x 576i CTA-861, 720(1440) x 480i CTA-861, 720 x 576
CTA-861, 720 x 480 CTA-861, 1280 x 720 CTA-861, 1280 x 720 CTA-861, 1920 x
1080i CTA-861, 1920 x 1080i CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861,
1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 1920 x 1080 CTA-861, 3840 x 2160
CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 3840 x 2160 CTA-861, 3840 x
2160 CTA-861, 4096 x 2160 CTA-861, 4096 x 2160 CTA-861, 4096 x 2160 CTA-861,
4096 x 2160
Horizontal Frequency
(kHz) 60.000 65.290 67.500
88.787
15.625
15.734
31.250 31.469 37.500 45.000 28.125 33.750 27.000 28.125 33.750 56.250 67.500
54.000 56.250 67.500 112.500 135.000 54.000 67.500 112.500 135.000
Vertical Frequency
(Hz) 60.000 59.954 60.000
59.951
50.000
59.940
50.000 59.940 50.000 60.000 50.000 60.000 24.000 25.000 30.000 50.000 60.000
24.000 25.000 30.000 50.000 60.000 24.000 30.000 50.000 60.000
Pixel Clock Sync Polarity
(MHz)
(H/V)
DP IN
108.000
+/+
O
146.250
-/+
O
148.500
+/+
O
Port
DVI IN HDMI IN
O
O
O
O
O
O
241.500
+/-
O
–
O
27.000
-/-
–
O
O
27.000
-/-
–
O
O
27.000
-/-
27.000
-/-
74.250
+/+
74.250
+/+
74.250
+/+
74.250
+/+
74.250
+/+
74.250
+/+
74.250
+/+
148.500
+/+
148.500
+/+
297.000
+/+
297.000
+/+
297.000
+/+
594.000
+/+
594.000
+/+
297.000
+/+
297.000
+/+
594.000
+/+
594.000
+/+
O
O
O
O
O
O
O
O
O
O
O
O
–
O
O
–
O
O
–
O
O
–
O
O
–
O
O
O
O
O
O
O
O
–
–
O
–
–
O
O
–
O
O
–
O
O
–
O
–
–
O
–
–
O
–
–
O
–
–
O
105
Chapter 09
Appendix
Responsibility for the Pay Service (Cost to Customers)
” When the service is requested, in spite of in warranty, we may charge you
for a visit from a service technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc. ·
If a service technician is requested to give instructions on how to use
product or simply
adjusts options without disassembling product. · If a defect is caused by
external environmental factors (Internet, Antenna, Wired Signal,
etc.) · If a product is reinstalled or devices are connected additionally
after installing the
purchased product for the first time. · If a product is reinstalled to move to
a different spot or to move to a different house. · If the customer requests
instructions on how to use another company’s product. · If customer requests
instructions on how to use the network or another company’s
programme. · If customer requests software installation and setup for the
product. · If a service technician removes/cleans dusts or foreign materials
inside of the product. · If customer requests an installation additionally
after purchasing a product through home-
shopping or online.
A Product damage caused by customer’s fault
Product damage caused by customer’s mishandling or wrong repair If a product
damage is caused by; · External impact or drop. · Use of supplies or
separately sold product unspecified by Samsung. · Repair from a person besides
an engineer of outsourcing service company or partner of
Samsung Electronics Co., Ltd. · Remodeling or repairing the product by
customer. · Using it with incorrect voltage or non-authorised electrical
connections. · Not following the “cautions” in User Manual.
Others
· If product fails by natural disaster. (lightning, fire, earthquake, flood
damage, etc) · If consumable components are all used up. (Battery, Toner,
Fluorescent lights, Head,
Vibrator, Lamp, Filter, Ribbon, etc.) ” If customer requests a service in case
the product has no defect, service fee may be
charged. So please read User Manual first.
106
Prevention of Afterimage Burn-in
What is afterimage burn-in?
Afterimage burn-in should not occur when the panel is operating normally.
Normal operation refers to a continuously changing video pattern. If the panel
displays a fixed pattern for an extended period of time a slight voltage
difference may occur between the electrodes in pixels that control the liquid
crystals. Such a voltage difference between electrodes increases with time and
makes the liquid crystals thinner. When this occurs, a previous image can
remain on the screen when the pattern changes.
This information is a guide to prevent afterimage burn-in. Viewing a fixed
screen for an extended period of time may cause afterimage burn-in. This
problem is not included in warranty.
Recommended prevention practices
Viewing a fixed screen for an extended period of time may cause afterimage burn-ins or smudges. If the product is not to be used for a long time, turn it off, or activate the Power Saving mode or Screen Saver with a moving image.
· Change the colours regularly.
Type 1
Type 2
FLIGHT TIME
FLIGHT TIME
SAMSUNG 20:30
SAMSUNG 20:30
SAMSUNG 21:10
SAMSUNG 21:10
· Avoid combinations of a text colour and background colour of contrasting brightness. ” Avoid using colours of contrasting brightness (black and white; grey and black).
FLIGHT : TIME SAMSUNG : 20:30
FLIGHT : TIME SAMSUNG : 20:30
107
Licence
Dolby, Dolby Atmos, Dolby Audio and the double-D symbol are registered
trademarks of Dolby Laboratories Licensing Corporation. Manufactured under
license from Dolby Laboratories. Confidential unpublished works. Copyright ©
2012-2021 Dolby Laboratories. All rights reserved.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress
and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.
Open Source License Notice Open Source used in this product can be found on
the following webpage (https:// opensource.samsung.com).
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY
IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING
QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT
IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF
THE PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT CREATED
BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM A THIRD PARTY,
UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE PRODUCT WITH SUCH
CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENC
References
- US | Business Solutions, Services and Technology from Samsung
- US | Business Solutions, Services and Technology from Samsung
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