weboost Drive X RV Cell Signal Booster Installation Guide

weboost Drive X RV Cell Signal Booster

Product Information

• Product Name: Drive X RV Cell Signal Booster
• Brand: Wilson Electronics
• Model: Drive X RV

Package Contents:

• Drive X Booster & Bracket
• Inside Antenna
• Outside Antenna & 25 ft. RG-6 Cable
• Mast Extension, Side-Exit Adapter & Spring
• Outside Antenna Ladder Mount
• AC/DC Wall Power DC/DC Hardwire Supply
• Power Supply
• Installation Accessories

Product Usage Instructions

• Step 1: Mount the Outside Antenna and route the Cable
• Determine where you want the outside antenna on your RV. Mount the outside antenna to a ladder or pole, ensuring it is above the roof line of the RV and clear of other metal obstructions.
• Keep in mind the maximum height limit allowed by law. The system performs best with maximum vertical and horizontal separation.

Determine where you want the cable to enter the RV. You have three options:

• Option A: Use an existing cable entry point.
• Option B: Use the slider on your RV, using the slider gasket as a seal.
• Option C: Drill a hole with the included hole saw bit.
• Before drilling the hole, we recommend doing a “soft install” by routing the cable through an open door or window. Complete the setup instructions, verify that the system works as desired, and then proceed with drilling the hole.

Step 2: Connect Cable To Outside Antenna

• Determine where you want the cable to enter the RV, then connect the RG-6 cable to the outside antenna. If installing with the spring, use the side exit adapter.
• Apply thread lock on all threads using the provided tube.

Step 3: Inside Antenna Location

• Place the inside antenna where a stronger signal is desired.

Step 4: Booster Location & Connect Cables

• Find a location to place the booster. Remove the bracket from the backside of the booster and fasten it to the desired surface.
• Snap the booster back into the bracket. We recommend mounting the booster in a cabinet near a power source, ensuring that cables from both the inside and outside antennas can reach it.

Download the weBoost App

• Use our app to guide you through setting up a weBoost cell phone signal booster in your home, business, or vehicle. Boost every network, including 5G, right away.

Package Contents

INSTALLATION INSTRUCTION

Step 1: Mount Outside

• Antenna & Route Cable
• Determine where you want the outside antenna on your RV. Mount the outside antenna to a ladder or pole so that the entire outside antenna is above the roof line of the RV and clear of other metal obstructions.
• NOTE: This must be in a location within reach of the booster with the 25’ coax cable (installed in Step 4). The system performs best with maximum vertical and horizontal separation.
• NOTE: Keep in mind to stay below the maximum height limit allowed by law, which varies from state to state (generally 14’ in western states and 13’6” in eastern states).

Determine where you want the cable to enter the RV.

• NOTE: With this option, we recommend doing a ‘soft install’ before drilling the hole. Set up the system by routing the cable through an open door or window, completing the setup instructions, verifying the system works as desired, and then drilling the hole.
• Option A: Using existing cable entry point.
• Option B: Through the slider on your RV (using the slider gasket as a seal).
• Option C: Drill a hole with the included hole saw bit.
• WARNING: Be sure to stay clear of any power, pipes, etc. that may be damaged.

Step 2: Connect Cable To Outside Antenna

• Determine where you want the cable to enter the RV, then connect the RG-6 cable to the outside antenna.
• Add thread lock on all threads with the tube provided
• NOTE: If installing with spring, the side exit adapter must be used.

Step 3: Inside Antenna Location

Place inside the antenna where the stronger signal is desired.

Step 4: Booster Location & Connect Cables

• Find a location to place the booster, then mount it by removing the bracket from the back side of the booster and fasten it to the desired surface. Snap the booster back into the bracket.
• NOTE: We recommend mounting in a cabinet near a power source. Be sure it’s in a location where cables from both inside and outside antennas can reach.
• Fasten the end with a smaller SMA connection to the ‘Outside Antenna’ port on the booster.
• Connect the 13’ RG-58 cable to the ‘Inside Antenna’ port on the booster. Route the cable to the inside antenna.
• Connect the 13’ RG-58 cable to the ‘Inside Antenna’ port on the booster. Route the cable and connect to the inside antenna.

Step 5: Connect the Power Supply To the Booster

• Connect the power cable to the booster, then into the 110V wall plug, and enjoy!
• NOTE: A fused 12V hardwire power supply is also included.

Using The Optional Cable Entry Accessories

• Skip if you used Option A or B in STEP 1. Pull the RG-6 cable through the rubber gasket, then place the cable entry cover into the entry hole (as shown below) and fasten the cover to the side of the RV.
• Use the cable mounts and ties to secure the RV.

Measuring Booster Performance

• Using signal bars and data speed testing, determine the signal strength inside your RV. Note it here:————————–

iPhone® iOS 11 – Current

• iOS 11 no longer displays the decibel (dBm) reading in ‘Field Test Mode’.
• Tip: Using the bar indicator on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.com/signalstrength.
• Android™ Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model).
• iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.
• All Other Phones & Alternate Methods https://www.weboost.com/test-mode-instructions/

All Phones:

• Keep track of the network (3G or 4G) the phone is connected to.
• Any signal readings you take are valid for that phone’s carrier. To get readings from other carriers, you’ll need phones from each carrier.

Compare Results

• Having an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system. Decibels accurately measure the signal strength you are receiving.
• Did you know a signal increase of just 3dB is 2 times the power and signal amplification?

Light Patterns

Solid Green

• This indicates that your booster is functioning properly and there are no issues with installation.
• Blinking Red, Then Solid Green
• This indicates that one or more of the booster bands have reduced power due to a feedback loop condition called oscillation. This is a built-in safety feature to prevent harmful interference with a nearby cell tower. If you are already experiencing the desired signal boost, then no further adjustments are necessary. If you are not experiencing the desired boost in coverage then refer to the Troubleshooting section.

Solid Red

• This is due to a feedback loop condition called oscillation. This is a built-in safety feature that causes a band to shut off to prevent harmful interference with a nearby cell tower. Refer to the Troubleshooting section below.

Light Off

• If the Drive X signal booster’s light is off, verify your power supply has power.
• NOTE: The signal booster can be reset by disconnecting and reconnecting the power supply.
• After troubleshooting you must initiate a new power cycle by disconnecting and then reconnecting power to the booster.

Troubleshooting

FIXING BLINKING OR SOLID RED ISSUES

This section is only applicable if the booster is red or blinking red and you are not experiencing the desired signal boost.

1. Unplug the booster’s power supply.

2. Relocate the inside and outside antennae further from each other. The objective is to increase the separation distance between them so that they will not create this feedback condition discussed before.

3. Plug the power supply back in.

4. Monitor the indicator light on your booster. If, after a few seconds of ‘power on’, a solid or blinking red light appears, repeat steps 1 through 3. Increase the separation distance until the condition is corrected and/or the desired coverage area is achieved.
   Note: Horizontal separation of the two antennas typically requires a shorter separation distance than perpendicular separation.

5. If you are having any difficulties while testing or installing your booster, contact our weBoost Customer Support team for assistance (1-866-294-1660).

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?

• Customer Support can be reached Monday through Friday by calling 1-866-294-1660, or through our support site at support.weboost.com.

Why do I need to create distance between the booster and the antenna?

• Antennas connected to a booster create spheres of signal. When these spheres overlap, a condition called oscillation occurs.
• Oscillation can be thought of as noise, which causes the booster to shut down to prevent damage.
• The best way to keep these spheres of signal from overlapping is to maximize separation between the booster and antenna.

Antenna Kit Options

• The following accessories are certified by the FCC to be used with the Drive X RV.
• This radio transmitter 4726A-460021 has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum gain indicated.
• Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device.

MOBILE INSIDE ANTENNA KIT OPTIONS

Kit #| Coax Type| Ln(ft)| Antenna Type| Ω
314401| LMR-100| 10| Low Profile In-Vehicle SMA| 50
MOBILE OUTSIDE ANTENNA KIT OPTIONS

Kit #| Coax Type| Ln(ft)| Antenna Type| Ω
311229| LMR195| 15| OTR Antenna Truck Edition| 50
301126| LMR-100| 10| Mini-Mag Antenna SMA| 50
314405| RG-58| 14| NMO Vehicle Antenna| 50
311125| RG-174| 12.5| 12” Mag Mount| 50

Safety Guidelines

• Use only the power supply provided in this package. Use of a non-weBoost product may damage your equipment.

• The signal booster unit is designed for use in an indoor, temperature-controlled environment (less than 150 degrees Fahrenheit).

• It is not intended for use in attics or similar locations subject to temperatures in excess of that range.

• The desktop antenna must have at least 3’ of separation distance from all active users.

• All inside panel and dome antennas must have at least 6’ of separation distance from all active users, and low profile antennas must have at least 1.5’ separation distance from all active users.

• Connecting the signal booster directly to the cell phone with the use of an adapter will damage the cell phone.

• RF Safety Warning : Any antenna used with this device must be located at least 8 inches from all persons.

• AWS Warning: The outside antenna must be installed no higher than 32 feet 9 inches (10 meters) above ground.

• This is a CONSUMER device.

• BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent.

• Most wireless providers consent to the use of signal boosters.

• Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.

• In Canada, BEFORE USE you must meet all requirements set out in ISED CPC-2-1-05.

• You MUST operate this device with approved antennas and cables as specified by the manufacturer.

• Antennas MUST be installed at least 20 cm (8 inches) from (i.e., MUST NOT be installed within 20 cm of) any person.

• You MUST c ease operating this device immediately if requested by the FCC (or ISED in Canada) or licensed wireless service provider.

• WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.

• FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC-2-1-05,
  SEE BELOW: http://www.ic.gc.ca/eic/site/smt- gst.nsf/eng/sf08942.html

• FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR WIRELESS PROVIDER, PLEASE SEE BELOW:

• T-Mobile/Sprint/MetroPCS:https://www.t-mobile.com/support/coverage/register-a-signal-booster Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/

• U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp

Specifications

1710-1755 MHz/2110-2155 MHz
 | Maximum Power
Power output for single cell phone (Uplink) dBm| 700 MHz

Band 12/17

24.84

| 700 MHz

Band 13

24.35

| 800 MHz

Band 5

23.4

| 1700 MHz

Band 4

21.3

| 1900 MHz

Band 2

24.43

Power output for single cell phone (Downlink) dBm| 700 MHz

Band 12/17

2.87

| 700 MHz

Band 13

2.79

| 800 MHz

Band 5

2.8

| 2100 MHz

Band 4

2.0

| 1900 MHz

Band 2

1.92

Noise Figure| 5 dB nominal Drive X RV
Power Requirements| 6V 2A / 12V DC 110-240 V AC, 50-60 Hz, 8 W

Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.

FCC

The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. This device complies with Part 15 of FCC rules. This device contains license-exempt transmitter(s)/receiver(s that comply with Innovation, Science and Economic Development Canada’s license- exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference,
2. This device must accept any interference, including interference that may cause undesired operation of the device. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.

2 YEAR WARRANTY

• weBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.
• Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.
• This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.
• Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.
• RMA numbers may be obtained by contacting Customer Support
• DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.
• 3301 East Deseret Drive, St. George, UT
• 1.866.294.1660
• www.weboost.com
• support.weboost.com
• Copyright © 2019 weBoost. All rights reserved.
• weBoost products covered by U.S. patent(s) and pending application(s) For patents go to: weboost.com/us/patents
• NOT AFFILIATED WITH WILSON ANTENNA

References

• How to Test Cell Phone Signal Strength on Your Phone | weBoost
• Cell Phone Signal Boosters for Home, Cars, & More - weBoost
• Register a signal booster | T-Mobile Support
• How to Test Cell Phone Signal Strength on Your Phone | weBoost

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