COX Tuning Adapter Instructions
- June 13, 2024
- Cox
Table of Contents
Getting started is easy.
Instructions
Tuning Adapter
Here’s what’s in your kit:
Here’s what to do:
TIP: Swapping an existing Tuning Adapter?
Completely disconnect and remove the older adapter cables and splitter before
starting with installation. No need to disconnect HDMI or video cables from
your retail device.
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Connect your Tuning Adapter Kit
A) Locate the active cable outlet coming from your wall then connect one end of the new Coax Cable to the outlet and connect the other end to the Cable In port on the Tuning Adapter.
B) Using the second Coax Cable included in this kit, connect one end to the Cable Out port on the Tuning Adapter and connect the other end to the Cable In port on your retail device.
C) Connect the new USB cable included with this kit to the Tuning Adapter and the other end to your retail device.
D) Connect the new power cord to the tuning adapter and then to the wall outlet.
E) Power on the Tuning Adapter (if needed).
TIP: Your retail device should remain connected to your television by HDMI cable or other video cable. -
Activate the Tuning Adapter
Once powered on, the Tuning Adapter will initialize and the light on the front will blink.
Once the light starts to blink, contact us at 1-800-699-8151 to complete activation.
TIP: Ensure the Tuning Adapter is powered on prior to calling Cox.
We’re here to help.
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Verify Activation
A. Once activated, the tuning adapter will complete a reboot cycle and the light will stay solid.
B. Power on your retail device and verify that your TV is on and input option is set to view the retail device.
TIP: Try pressing the tuning adapter power button if the light is off. -
Complete the Installation
On-screen instructions may appear to complete the installation. If so, follow on screen steps to complete.
If instructions do not appear or once onscreen steps are complete the setup is finished. You should now be able to view all channels in your subscription.
TIP: If you see a gray screen instead of your channels, turn off the retail device for one minute and then turn it on again. Many retail devices will require a reboot.
For Residential Customer Support
APP: Cox app has 24/7 support & help videos
WEB: Cox.com/installhelp
CHAT: Live chat on Cox.com/chat or text 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility
For Cox Business Customer Support
CALL: 1-844-208-3743
TEXT: message an agent at 36009
WEB: Coxbusiness.com/selfinstall
CHAT: live chat on Coxbusiness.com/chat
ACCESSIBILITY: Cox.com/accessibility
Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials.
References
- Accessibility Features | Cox
- Contact Cox Residential – Cox Customer Support & Help
- Residential Self-Install Support | Cox Communications
- Coxbusiness.com/chat
- Coxbusiness.com/selfinstall
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>