DAVINCI BODYFRIEND Massage Chair User Manual

June 13, 2024
DaVinci

DAVINCI BODYFRIEND Massage Chair

Product Information

The BODYFRIEND Massage Chair DAVINCI is an electrical appliance designed for personal in-home use. It provides a safe and convenient experience for users. The massage chair may undergo product improvements without previous notice, which may result in changes to the product image or content descriptions. The images shown in the user manual are simulated for user understanding and may differ from the actual massage chair. The product images may also vary slightly depending on the chosen product model.

Important Safety Instructions

Before using the massage chair, it is essential to read and follow all instructions provided in the user manual. The following safety instructions must be adhered to:

  • Always unplug the massage chair from the electrical outlet immediately after use and before cleaning.
  • Never leave the appliance unattended when it is plugged in.
  • Unplug it from the outlet when not in use or when putting on or taking off parts.
  • Avoid operating the massage chair under a blanket or pillow as excessive heating can lead to fire, electric shock, or injury.
  • Keep close supervision if children, disabled persons, or individuals requiring assistance are using the appliance.
  • Use the massage chair only for its intended purpose as described in the manual and avoid using attachments not recommended by the manufacturer.
  • If the massage chair has a damaged cord or plug, is not functioning properly, has been dropped or damaged, or has come into contact with water, it should be returned to a service center for examination and repair.
  • Avoid carrying the appliance by the supply cord or using the cord as a handle. Additionally, keep the cord away from heatedsurfaces.
  • Ensure that the air openings of the massage chair are not blocked by any objects such as lint or hair.
  • Never insert any objects into the openings of the massage chair.
  • Avoid using the appliance outdoors, in areas where aerosol products are being used, or where oxygen is being administered.
  • When disconnecting the massage chair, turn all controls to the off position and remove the plug from the outlet.
  • Do not use pins or metallic fasteners with the appliance.
  • Before each use, carefully examine the covering of the massage chair. If it shows any signs of damage, discard the appliance.

When using an electrical appliance, basic precautions should always be followed, including the following: Read all instructions before using (this appliance).
DANGER – To reduce the risk of electric shock:

  • Always unplug this device from the electrical outlet immediately after use and before cleaning.

WARNING – To reduce the risk of burns, fire, electric shock, or injury to persons:

  1. An appliance should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.

  2. Do not operate under a blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.

  3. Close supervision is necessary when this appliance is used by, on, or near children, or disabled persons.

  4. Use this appliance only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.

  5. Never operate this appliance if it has a damaged cord or plug if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the appliance to a service center for examination and repair.

  6. Do not carry this appliance by supply cord or use cord as a handle.  07 Keep the cord away from heated surfaces.

  7. Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair, and the like.

  8. Never drop or insert any object into any opening.

  9. Do not use outdoors.

  10. Do not operate where aerosol (spray) products are being used or where oxygen is being administered.

  11. To disconnect, turn all controls to the off position, then remove the plug from the outlet.

  12. DANGER: Never use pins or other metallic fasteners with this appliance.

  13. DANGER: Carefully examine the covering before each use. Discard the appliance if the covering shows any sign of deterioration, such as checking, blistering, or cracking.

  14. DANGER: Keep Dry – Do not operate in a wet or moist condition.

  15. WARNING: Temperatures sufficiently high to cause burns may occur regardless of the control setting.
    Do not use it on an infant or disabled person or on a sleeping or unconscious person.
    Do not use it on sensitive skin or on a person with poor blood circulation.

  16. WARNING: Do Not Crush – Avoid sharp folds.

SAVE THESE INSTRUCTIONS

Grounding Instructions

This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for the electric current so as to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.

DANGER

  • Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
  • Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product – if it does not fit the outlet, have a proper outlet installed by a qualified electrician.
  • This product is for use on a nominal 120-V circuit and has a grounding plug that looks like the plug illustrated in Sketch A below. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

EARTHING
This massage chair is a Level One Electrical Appliance. To guarantee the ground wire that is connected to the power supply socket has obtained a good ground connection, make sure to use a three-core power supply socket to avoid leakage, electric shock, or other negative effects during use.

This product is designed for personal in-home use. Commercial use will void the warranty.

Greetings

  • Thank you for purchasing the BODYFRIEND Massage Chair [DAVINCI].
  • Please read this user manual for a safe and convenient experience.
  • In addition, this product may change due to product improvement without previous notice. In this case, product content descriptions and images may be different from the corresponding descriptions and images in this user manual.
    • Please read safety precautions first and use the product appropriately.
    • Please keep this manual so that users can read it at any time.
    • Product images or content descriptions may change due to product improvements without previous notice.

Product Features

Body Composition Massage
Measure body composition and provide customized massage accordingly.

Adjust Zero Gravity Angle by Level
This button will move the body into the zero gravity position, which is an ideal posture for massage and is adjustable to three angle levels.

Ergonomic 3D Frame
S-frame and L-frame provide roller massage customized to the user’s body contour.

Table of Contents

DAVINCI-BODYFRIEND-Massage-Chair-FIG-3

Safety Precautions

  • The descriptions below are to use the product safely and accurately to prevent any unexpected risk or damage. Please follow the descriptions.
  • The safety precautions have two categories below depending on the expected risk and damage, and urgency if used incorrectly:

Warning To reduce the risk of any burn, fire, electric shock, or physical damage
Caution: To reduce the risk of physical damage

Tablet Controller Precautions

Warning: In case of fire or explosion, the product may be damaged, or the user may be injured from the accident.

  • The product has magnetics inside. Keep a safe distance between the product and your personal effects that may be affected by magnets, including credit cards, medical devices, etc. If you are using medical devices, including a pacemaker, defibrillator, etc., please consult with your doctor.
  • Do not hit or damage the product or its batteries.
  • Please use batteries, chargers, and dedicated cables approved by Samsung Electronics. (Users should use a KC-certified charger.)
  • Be cautious that any other matters, including metallic objects, liquid, dirt, etc., do not come into contact with charger connectors or battery connectors.
  • Stop using immediately if the product has damaged its glass, acrylic part, etc. or if it emits smoke or a burning smell, and repair it at Samsung Electronics’s Customer Support center.
  • Do not expose the batteries while using them.
  • Do not disassemble or reuse batteries.
  • Be cautious that children and pets do not bite the product or put it in their mouths.
  • The appropriate use temperature is 0-35℃, and the appropriate storage temperature is between -20℃ and -50℃. At a higher or lower temperature than the recommended temperature, the product may be damaged, or the battery life may be decreased.
  • Do not use the product in high heat or near a fire.
  • Do not maintain the same screen on the entire or partial display for a long time. It may cause screen retention, burn-in, or remaining spots.

Instructions Before Use

Warning

  • Do not install in bathrooms or areas with high humidity. It could result in electric shock.

  • It may cause electric shock, fire, product deformation, mold, or malfunction.DAVINCI-BODYFRIEND-Massage-Chair-FIG-4

  • Avoid using in areas with dust or areas prone to rust.

  • It may cause electric shock, fire, product deformation, mold, or malfunction.

  • Do not operate in settings with temperatures exceeding 104F°.
    It may cause fire or malfunction.

  • Do not use near heaters or anything that radiates heat.
    It may cause product damage, fire, or malfunction.

  • Use in areas with ample space and reasonable air circulation.
    It may cause product deformation, mold, or malfunction.

  • Do not use concurrently with other electronic or medical devices.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Do not place heavy objects on this product.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not install outdoors.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Install and use only on a flat, stable surface.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Do not disassemble parts.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Do not spill or pour any foreign substances on the product.
    It may cause product deformation, damage, safety accidents, or physical damage.

  • Please take precautionary measures to ensure toddlers and pets do not crawl under or on the back of the chair’s body, leg rest, etc.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

Caution

  • Do not install or repair without the assistance of technicians.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not move the product through its power cord or pull the power cord.
    It may cause electric shock, fire, or malfunction.

  • Check if the product is connected to power before use.
    It ensures proper use of the product.

  • Do not connect power in settings that are difficult to unplug.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Use the massage chair after checking safety sensors and if any children or pets are around.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not use the product other than the uses described in the manual.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Connect the product only to the grounded power outlet to avoid any risk of electric shock.
    It may cause electric shock or injury.

  • Plug the device into a 110-120V~ power outlet only.
    It may cause electric shock in case of malfunction or electric leakage.

  • When unplugging the power plug, do not pull the power cable. Always pull the power plug instead.
    It may cause electric shock, fire, or malfunction.

  • Please note the seat may become discolored when using the massage chair wearing dark-colored clothes, including jeans.
    It may cause sheet discoloration.

Warning

  • Please check how to operate the massage chair and the possible side effects.
    It ensures proper use of the product.

  • Do not use the massage chair if your body is wet.
    It may cause electric shock, fire, or malfunction.

  • Be cautious not to let any body parts get caught during usage.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Disconnect the power plug from the outlet when the massage chair is not in use.
    It may cause electric shock in case of malfunction or electric leakage.

  • Operate device for intended use only and on intended areas of the body.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not connect or disconnect the power cord with wet hands. It may cause an electric shock.
    It may cause electric shock, fire, or malfunction.

  • Do not use the massage chair right after a heavy meal.
    It may cause physical damage.

  • Be cautious not to focus on a certain body part for too long.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Avoid using the massage chair on toddlers or babies.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Please control the massage balls to ensure they are being operated in the right position.
    It may cause safety accidents, physical damage, product damage, or malfunction .DAVINCI-BODYFRIEND-Massage-Chair-FIG-12

Warning

  • After use, please wait until the reclining unit returns to its original position.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Consecutive usage may burden the individual’s body. Select whether to use it consecutively according to the user’s health conditions.
    It may cause physical damage.

  • Do not operate the massage chair where aerosol (spray) products or oxygen is used.
    It may cause product damage, fire, explosion or malfunction.

  • Do not let long hair get caught in the massage chair.
    It may cause safety accidents and physical damage.

  • If the cord or plug is damaged, doesn’t function properly, or is soaked in water, do not use it. Contact Customer Service Center.
    It may cause electric shock, fire, or malfunction.

  • Stop using immediately if you experience any pain or discomfort and take appropriate measures for your health conditions.
    It may cause physical damage.

  • Prevent children or pets from playing around the massage chair during the operation.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not operate the massage chair when wearing accessories.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Do not drop or insert any objects in any empty spaces.
    It may cause safety accidents, physical damage, product damage, fire, or malfunction.

  • Be aware not to burn when using the heating feature.
    It may cause a low-temperature burn.DAVINCI-BODYFRIEND-Massage-Chair-
FIG-13

  • Use massage chair only when sitting in appropriate position.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Do not use the massage chair when the cover is torn or removed.
    It may cause safety accidents, physical damage, product damage, or malfunction.

Caution

  • No more than one person may operate the massage chair at a time.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not apply more than 264 lbs pressure on the product.
    It may cause safety accidents, deformation, noises, wear of leather, or malfunction.

  • Do not stand on the massage chair, only use while sitting down.
    It may cause safety accidents, physical damage, injury, product damage, or malfunction.

  • Avoid using the massage chair when the temperature changes significantly.
    It may cause physical damage or injury.

  • People shorter than 5′ or taller than 6’3″ may feel different when massaging.
    It may cause a lack of tightness between massage units and body parts, pain, or physical damage.

  • Be aware of hypothermia after using the massage chair when the individual falls asleep.
    It may cause safety accidents, physical damage, etc.

Caution

  • Be aware the cord is not damaged or excessively bent.
    It may cause electric shock, fire, or malfunction.

  • Do not hold the leg rest unit with your hands.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Prevent pets from biting the power cord.
    It may cause electric shock, product damage, or malfunction.

  • Please ensure the power is off before connecting the power.
    It may cause electric shock, product damage, or malfunction.

  • Please start at the lower intensity for safe use.
    It may cause physical damage.

  • Do not lean or hang on the back side of the massage chair.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Do not stand on the legrest when the massage chair is tilting.
    It may cause safety accidents, physical damage, product damage, or malfunction.

Do not sit on the back of the massage chair, arm massage unit, or leg massage unit.
It may cause safety accidents, physical damage, product damage, or malfunction. Caution

  • Do not use the Bluetooth too loud and too long. (*Applies to some massage chairs)
    It may damage your hearing ability.

  • Do not wash with water.
    It may cause electric shock, fire, or malfunction.

  • Gently remove dirt with a soft cloth and do not use organic solvents, including thinner or chemicals.
    It may cause product damage.

  • Do not stand up while holding the tablet holder with your hands. (*Applies to some massage chairs)
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Please disconnect the power while cleaning or organizing the massage chair.
    It may cause safety accidents, physical damage, product damage, or malfunction.

  • Use the dedicated leather cleaner when cleaning the natural leather sheets.
    (Applies to some massage chairs)
    It may cause product damage.

Sealed cable means a protected cord covered with aluminum foil or copper or steel nets to reduce noises from the outside and inside.

Precautions

Do not use the product if

  • Suffering from thrombosis, embolism, a serious or acute form of varicose veins, or when advised by a healthcare professional not to use this device
  • Pregnant women in the first trimester or the beginning of the third pregnancy trimester
  • Those who suffer from severe diseases related to the heart, kidneys, or liver
  • Those who suffer from schizophrenia or other mental disorders
  • Those who suffer from uncontrollable epilepsy or other brain diseases
  • Those who cannot move by themselves

Before use, consult with a specialist if

  • Pregnant women other than those who are within the first trimester and may experience side effects from the use
  • Those who have higher body temperature and suffer from acute inflammation, including chills and fever
  • Those who suffer from severe skin disease, including pressure sore or burn
  • Those who suffer from a malignant tumor
  • Those who are elderly, suffer from extreme weight loss, or loss of muscle tissue due to other diseases
  • Those who need to stay in bed due to medical treatment
  • Those who are diagnosed with acute disc and acute cervical sprain
  • Those who suffer from severe osteoporosis
  • Those who are using implantable electronic medical devices, including implantable pacemaker
  • Those who lack communication ability
  • Those who have difficulty moving their body
  • Those who have any other health concerns
  • Those with joint discomfort due to hip or knee joint surgeries (artificial joint, fracture, etc.)

Instructions for Use Heating Feature

  • If using the product long without rest, it may cause a low-temperature burn or any other risks.
  • Do not let the body parts of the massage chair that heat up come in direct contact with the skin.
  • Supervise young children, seniors, and patients when they are using this product as they have sensitive skin.
  • Do not fall asleep with the heating function on.

Possible Side Effects

Please note the following side effects, which may occur during use.

  • Minor abrasions, bruising, etc.
  • Damage to muscle or tendon injury due to overuse or too much pressure
  • Allergic reactions and burns
  • Elderly spine fractures, dislocated joints, etc.

Components and Descriptions

Opening the box
This product is packaged in four boxes. Please check that you have received all the necessary parts.

  • Main Body Box: Body, back/buttocks sheet, head sheet, shoulder massage units, accessory box (power cable and user manual)
    • Arm Massage Unit
    • Leg Massage Unit
    • Tablet Box: Tablet controller

DAVINCI-BODYFRIEND-Massage-Chair-FIG-22

Exterior

  1. Rear Speaker

  2. Shoulder Massage Unit

  3. Tablet Controller

  4. Arm Massage Unit

  5. Leg Massage Unit

  6. Foot Composition Measuring Connector

  7. Left Side Hand Acupressure
    Unit Button

    • Adjust zero gravity level from 1 to 3
    • Press and hold it for more than 3 seconds to return to its original position
    • Press the hand acupressure button or inside key during zero gravity halts the zero gravity angle adjustment
  8. Hand Composition Measuring
    Connector

  9. Head Sheet

  10. Front Speaker

  11. Side Panel 12 LED Lights

  12. Right Side Hand Acupressure Unit Button

    • Start/Pause Massage
    • Press and hold it for more than 3 seconds to turn the power ON/OFF
  13. Hands Acupressure Unit LED

How to Connect the Product ㅣ Transporting/Installation

Connecting to power source
Connect the power cable to its port positioned on the lower-right region of the main body. Turn on the power of the massage chair and press the power button on the tablet controller.

Moving method and checking for leg room

  • Before installation, check whether there is enough room for installation.

  • Remove all obstructions or miscellaneous objects around the product.

  • Tilt the massage chair backward at an angle that is easy to move.
    After arriving at the desired location, install it by slowly moving it forward.

  • Remove any cables underneath the chair during installation.

    • The weight of the product may cause damage or discoloration of the floor.
    • To avoid injury or damage to the product, we recommend two or more people when transporting it.

XD PRO Module Description

BODYFRIEND’s exclusive new XD massage system

  1. Wide and Deep XD Massage
    • Provides rubdown massage for wider area using the long axis of rotation of the XD module.
    • Massage balls provide a sophisticated and deep massage while drawing an X pattern.
  2. Ergonomic XD Massage Angle
    • Adjust the angle depending on the massage technique for a more focused massage on body parts.
    • Provide strong massage for big muscles and gentle massage for small muscles.
    • Realize similar angles of massage conducted by a real massage therapist.

XD PRO
Customized Massage System by Analyzing User’s Body Contour

  1. Quick and Accurate Body Contour Recognition
  2. Massage modules drop along the contours of the body to recognize the accurate location of shoulders by sensing curves and pressures of the human body.
  3. Even during the massage mode, you can adjust the shoulder position in real-time.
  4. Sophisticated and Gentle Massage
    • High-performance sensors provide a more sophisticated massage than the previous XD module.
    • Precise body contour recognition enables various massage techniques.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-26

Brain Massage Program

Brain Massage
BODYFRIEND’s exclusive mind and body management induce a short break for the brain via XD brain sound, including binaural beats and special massage.

Binaural beats: two sounds in different frequencies are played, the brain perceives a third sound called a binaural beat. It syncs with brain waves to help relax and other beneficial effects.

Brain Massage – Imagery Massage / Focus / Well-Being
This program is for those who want a relaxing massage with XD brain sounds, including binaural beats.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-28

  • Brain Massage – Focus / Well-Being changes the angle automatically. You can manually change the angle after the indication of auto leg adjusts appears.
  • Please avoid changing the song during the massage mode for the best Brain Massage.

Brain Massage – Relaxation Training / Breathing Relaxation
This program provides voice guides to easily follow muscle and breathing relaxation for those who want active body relaxation with a voice guide.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-29

Brain Massage – Good morning / Good night
Provides positive and affirmative voice guides to start the day with optimism.

Mental Massage Program

Mental Massage
This program calms your mind with soothing messages, gentle songs, and a rhythmic massage on the left and right region of your body. This program comforts your mind with the best Korean singers’ songs and messages of our gratitude for your love.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-31

Meditation Massage Program

Meditation Massage
This program is co-developed with the Korean Academy of Meditation in Medicine. BODYFRIEND provides differentiated massage programs to users to have an easy and convenient meditation experience with our massage chair.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-33

Product Size and Specifications

For performance improvement, the specification may partially change without previous notice.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-35

Customer Support Guidelines

If you encounter minor malfunctions or errors, please refer below before contacting the customer center.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-36

Tablet Customer Service Descriptions

Samsung Electronics’ Customer Support Center receives and addresses issues on the provided tablet services.
No refunds or exchanges are available for the requests due to defects of such tablet devices. (Please see the [Quick User Manual] in the tablet device box for the tablet device product warranty.)
Visit Samsung Electronics’ official website (www.samsung.com/sec) for product information, a detailed user manual, etc.

[Inquiry to Product Customer Service] Please include the product model name, failure status, and contact information when submitting an inquiry to product customer service.

  • Samsung Electronics Customer Service : 1588-3366
  • Customer Service: 02-541-3000 / 080-022-3000
  • Visit Samsung Electronics’ Customer Support Center near your area for a refund within 14 days of purchasing (unpackaging) due to product defects.

[Free Service Descriptions]
A failure that occurred within the warranty period under normal usage may be subjected to free service (except for non-failure and customer fault reasons). If an individual uses this product for sales, the warranty period is shortened to half (six months).

[Paid Service Descriptions]
Please check the user manual first, as we may charge repair costs regardless of the warranty period if the product turns out not broken.

DAVINCI-BODYFRIEND-Massage-Chair-FIG-38

The repair fee may be discounted when an individual returns the defective parts after display repair.

Product Failure Due to Customer’s Fault

  • Product failure due to negligence (water damage, broken, damaged)
  • Customers arbitrarily manipulate the data to repair (system data, NAM mode, settings error, missing password, etc.)
  • Product failure due to consumables and accessories not designated by us (hands-free devices, chargers, batteries, headset, covers, etc.)
  • Product failure due to ignoring precautions in the user manual

Others

  • Product failure due to force majeure (fire, salt damage, water damage, lightning, etc.)
  • The finished life cycle of consumable parts (batteries, headset, memory, cable/attachment, etc.)
  • Product failure within the warranty period but due to the customer’s fault

We may reject to provide customer service if:

  • Customers arbitrarily change, modify, copy the product or use aftermarket parts (imitation)
  • Customers retrieve and do not return a part and ask for repair with the part in question
  • Customers ask for repairs for purposes other than repairs, for example, a repeated request to repair the same device.
  • The parts are replaced and different from the ones at the time of purchase (or after service)

Customer Service Descriptions

Warranty Terms And Conditions

At a glance,

  1. This product has passed rigorous quality control tests and high fabric standards.
  2. This product is for residential use ONLY, within the confines of the home.
  3. Even within the warranty period, if any of the following occurs, BOYFRIEND is not liable or legally obliged to uphold the issued warranty:
    • Malfunction caused by incorrect use of the product
    • Malfunction caused by natural disasters such as fire, flood, etc
    • Malfunction caused by repairs or handling conducted by non-Bodyfriend technicians or employees
    • Malfunction due to mishandling, applying excessive pressure, and etc
    • Any form of malfunction caused by user negligence
  4. In the event that the product malfunctions, please contact Bodyfriend Customer Support.
  5. The warranty cannot be re-issued and is non-transferable. Warranty cannot be claimed if receipt and warranty information is not provided.
  6. The warranty is valid for only five (5) years starting on the day of purchase.
    Warranty is void if the product is used in a non-household setting.
    BODYFRIEND will only uphold the warranty if it is a product defect and not one caused by the user’s misuse or negligence.
    Warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico, and any US territories.

Covered

  • All parts, labor, and framework of the chair
  • Labor and parts are covered for the first three years at no cost to the Purchaser.
  • Structural Framework covered at no cost to Purchaser for all five years.
  • Defects in materials and workmanship

All goods sold hereunder, except accompanying accessories, documentation, or enhancements, are warranted to be free from defects in material and workmanship at the time of delivery to Purchaser and covered for the above, for a period of five (5) years from the date of delivery. Defective material may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.

This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:

Limitations :

  • This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation, or enhancements; – This warranty is non-transferable.
  • This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico, and any US territories.
  • BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express or implied warranty with respect to the goods.
  • This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose.
  • This warranty does not extend to any of BODYFRIEND’s products that have been subject to misuse, accident or improper installation or storage, maintenance or application, nor does it extend to products that have been repaired or altered outside of BODYFRIEND or its authorized agents, nor does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof.
  • Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within five (5) years of the receipt of the goods to which such claim relates; AND
  • This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND. The terms of this warranty shall be governed by the laws of the state of California.

Warranty Terms And Conditions

Exclusions :

  • This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, etc.).
  • This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance, failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, or cosmetic alterations. Furthermore, the warranty does not cover damage resulting from improper use of the electrical/power supply; loss of power; electrical disturbances, or power surges.
  • Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural disasters (fires, floods, rust, corrosion, sand, dirt, wind storms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated warranty. BOYFRIEND does not honor the warranty for products purchased by or through unauthorized dealers, products used commercially or for commercial purposes, and time lost by the owner during the time the product is being replaced, at a repair facility, etc. Natural occurrences such as, but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather, and failure of attach points do not validate the issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal lifetime of a product including, but not limited to batteries, light bulbs, and etc. Seat cover replacement and other accessories are not covered under the warranty.

Labor :

  • Only for the one year of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement of defective parts at no cost to the Purchaser. However, the Purchaser is responsible for all shipping, duties, and brokerage fees. Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the re-placement of defective product or parts with similar products of equal or less value. If replacement is not accepted by the Purchaser, BODYFRIEND or its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion, BODYFRIEND will send a service provider at no cost. Field service is only available within the continental US and under the Labor Service Period.
  • If no problem is found upon diagnosis, the Purchaser may be charged a standard rate for unnecessary service calls.

Memo

FCC

This device complies with part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with a minimum distance between 20cm of the radiator and your body: Use only the supplied antenna. FCC ID: 2ALS5-8210US

CONTACT

WARNING: This product can expose you to chemicals including RoHS (Pb, Cd), which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information, go to: www.P65Warnings.ca.gov
Please remove this manual according to the local separate waste collection rules

References

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