TCL Q650F QLED Fire TVs User Guide

TCL Q650F QLED Fire TVs

• Amazon, Fire, and all related marks are trademarks of Amazon.com, Inc. or its affiliates. This television is a product of TCL, and is not manufactured by Amazon.com, Inc. or any Amazon affiliate. Certain services and features are subject to change or withdrawal at any time, may not be available in all areas and languages, or in 4K, and may require separate subscriptions.
• Illustrations in this guide are provided for reference only and may differ from actual product appearance. Product design and specifications may be changed without notice.

Important Information

CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: Neutral fusing. Disconnect mains before servicing.
Caution: To reduce the risk of electric shock, do not remove cover (or back). No user serviceable parts inside. Refer servicing to qualified service personnel.

• This symbol indicates that this product incorporates double insulation between hazardous main voltage and user accessible parts. When servicing, use only identical replacement parts.
• This symbol indicates “dangerous voltage” inside the product that presents a risk of electric shock or personal injury.
• This symbol indicates important instructions accompanying the product.

WARNING
To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. This product should not be exposed to dripping or splashing. No objects filled with liquids, such as vases, should be placed on the apparatus. The TV is unstable if it is not properly attached to the base or mounted to the wall. Please follow the base or wall mounting instructions provided in the User’s Guide to ensure your safety. The batteries should not be exposed to excessive heat, such as prolonged direct sunlight, open flame, or fire of any kind. Refer to the identification/rating label located on the back panel of your product for its proper operating voltage.
Cable TV Installer: This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground should be connected to the grounding system of the building as close to the point of cable entry as practical.
Important: This television is a table model and is designed to sit on a firm, flat surface. Do not place the TV on soft carpeting or on a similar surface as this may cause the ventilation slots located on the bottom of the unit to be blocked and may result in reduced product lifespan from overheating To assure adequate ventilation for this product, maintain a spacing of one (1) inch from the top and side of the TV receiver and two (2) inches from the rear of the TV receiver and other surfaces. Make sure the TV stand or base you use is of adequate size and strength to prevent the TV from being accidentally tipped over, pushed o, or pulled o. This may cause personal injury and/or damage the TV. Refer to the Important Safety Instructions on the next page. The Power button on this TV and your remote control puts the TV into a very low-power standby mode but will not completely turn the power off. In order to completely shut the power off, you will need to disconnect the power cord from the outlet. The mains plug/appliance coupler is used to completely turn off the device. If you prefer to completely turn off the device, you should install the TV in a manner that allows you to disconnect the power cord when desired.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Keep the apparatus at least 8 inches away from the human body. For the best viewing experience, remove the energy guide label from the TV front panel or TV screen before use.

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
10. WARNING: Please refer the information on exterior bottom enclosure for electrical and safety information before installing or operating the apparatus.
11. WARNING: The main plug is used to disconnect the device and should remain readily operable.
12. When not in use, tie up the power cordset with a cable tie or with something similar. It should not be near sharp edges as it may cause abrasion of the power cordset. When put into use again, please make sure the power cordset is not damaged. If any damage is found, please use a replacement power cord specified by the manufacturer or that is identical to the original one.
13. No open flame sources, such as lit candles, should be placed on, under, or near the apparatus
14. Unplug this apparatus during lightning storms or when unused for long periods of time.
15. Only use attachments/accessories specified by the manufacturer.
16. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid any injury.
17. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
18. For safe operation of the apparatus, please follow these installation requirements: Keep at least 2 inches of ventilation space between the rear cover of the apparatus and the wall Keep at least 1 inch of ventilation space between the apparatus and all other surfaces. Do not allow any of the apparatus’ ventilation openings to be blocked by objects that might obstruct them, such as newspapers, curtains, table-cloths or any other objects. Do not expose the apparatus to any external heat sources. Do not place any heat sources such as candles, lamps, etc. on the apparatus. Do not expose the device to high levels of humidity or to any possible sources of moisture. When disposing of used batteries from the remote control, consult local regulations regarding proper disposal.
19. If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is grounded so as to provide some protection against voltage surges and builtup static charges. Section 810 of the National Electrical Code, ANSI/NFPA No. 70-2011 (Section 54 of Canadian Electrical Code, Part 1) provides information with respect to proper grounding of the mast and supporting structure, grounding of the lead in wire to an antenna-discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode. See following example:

Connections and setup

Before initial setup
Protect against power surges

• Connect all components before you plug any power cords into the wall outlet or power strip.
• NEVER plug your TV into an outlet that is controlled by a wall switch.
• Turn off the TV before you connect or disconnect any cables.
• Make sure all antennas and cables are properly grounded. Refer to the Important

Safety Instructions

• Prevent TV from overheating by placing in an area with good ventilation.
• Do not block ventilation holes on the TV. Position the TV so air can circulate freely on all sides.
• Do not stack objects on the TV.
• If you place the TV on a stand, make sure you allow adequate ventilation.
• If you connect an audio receiver or amplifier to the TV, place it on the top shelf so the heated air will not overheat the TV.

Avoid audio interference

• Position cables properly; insert each cable firmly into the designated jack.
• Route all cables down one side of the back of the TV instead of straight down the middle.
• If your antenna uses 300-ohm twin lead cables, do not coil the cables.
• Keep twin lead cables away from audio/video cables.

Avoid direct light

• Do not place the TV where sunlight or room lighting is directed toward the screen. Use soft or indirect lighting.
• The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade Dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
• Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2022 Dolby Laboratories. All rights reserved.

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This Class B digital apparatus complies with Canadian ICES-003.
The series, include models (Q650F)
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

• Supplier Name: TTE Technology, Inc. (dba TCL North America)
• Supplier Address: 189 Technology Drive, Irvine, CA 92618, USA
• Supplier phone number and internet contact information: 1-800-988-6041 support.tcl.com/us.

Set up your new TV
Open the box and remove the TV and other items. Be careful, the TV may be heavy! We strongly recommend that at least two people unbox the TV. Be sure to check all the foam packaging as the stands from some TV’s are stored in the foam for protection.
Warning: To avoid the danger of suffocation, keep plastic packaging away from pets, babies, and children. Do not use packaging bags in cribs, beds, carriages, or playpens.

What’s in the box

To mount on a wall

Preparation must be done before mounting your TV on a wall.
Note: Do not place your TV in a location exposed to direct sunlight, heat, fire, or moisture.Exposure will damage the TV.
To mount your TV to the wall, purchase the one of the following VESA wall mounts:

• 55″ model VESA 300×300, 4 M6x12mm screws
• 65″ model VESA 400×300, 4 M6x12mm screws
• 75″ model VESA 400×300, 4 M6x16mm screws

The VESA number is the horizontal and vertical measurement of the mounting holes. For example, 200 x 200 indicates that the mounting holes are spaced 200mm horizontally and 200mm vertically.
Follow the directions supplied with the wall mount to mount the TV to the wall.
Caution: Your wall mount must be able to bear a minimum of five times the TVs net weight to avoid damage.
Note: The wall mount bracket and the screws are not included.
Warning: This product should only be mounted by a professional installer.
Warning: Never install or mount this product to the ceiling with the screen side facing down.
Installing or mounting this product to the ceiling or the underside of a structure or surface is hazardous and may result in personal injury and/or property damage.

To use the stand

• Ready for the step-by-step? You’re only minutes away from TV bliss!
• Warning: To avoid the danger of suffocation, keep plastic packaging away from babies, children, and pets. Do not use packaging bags in cribs, beds, carriages, or playpens.
• Remove your TV from the box. Be careful, it’s heavy!
• A —To prevent damage to the screen, carefully place your TV on a soft, cushioned surface.
• B — Align the stands with the screw holes located on the TV. Secure the stands to the TV with four (4) screws.
• Note: Make sure the installation direction of the stand is the same as illustrated.

Warning

• Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
• Using cabinets or stands recommended by the manufacturer of the television set.
• Only using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television set or its controls.
• If your existing television set is being retained and relocated, the same considerations as above should be applied.

Connect to the Internet

The following instructions are just the usual ways to connect your TV to the wired or wireless network. The connection method may be different depending on your actual network configuration. If you have any questions about your home network, please refer to your Internet service provider.

Network settings

1. Press on the remote control to display the TV homepage.
2. Go to Settings menu on the Fire TV Home, press Select to enter the Settings menu and click on Network to go to Network settings.

Switch the TV on and off

1. When the power cord is connected, the TV will be turned on directly or be in standby mode. If the TV is in standby mode, press the button on the set or the button on the remote control to turn it on.
2. To put the TV into standby mode, press the button on the remote control. The TV set remains powered on, but with low energy consumption.
3. To completely turn the TV off, unplug the power cord from the wall outlet.

Initial setup
The first time you switch the TV on, the Setup flow appears, which guides you through the initial setup process. Follow the on-screen instructions to finish the initial setup process including selecting the language, connecting to the network, and more. During each step, either make a choice or skip the step. If you skip a step, you can perform the setup later from the Settings menu.

Choose Your Language
The language selection options will be listed on the screen. Select the desired language from the list and press Select to continue.
Select TV Mode
In the following step of the initial setup, you can set the TV’s operation mode. Store Use option will configure your TV’s settings for store environment. This option is intended only for store use. It is recommended to select Continue for home use.
Pair Your Remote with your TV
If your remote does pair with your TV automatically, this step will be skipped. If this is not the case, a search for your remote will be performed. Follow the on-screen instructions to pair your remote control.
Connect to Your Network
If you connected your TV to the Internet via an Ethernet cable before initial setup begins, this step will be skipped. If you didn’t, your TV will search and list available wireless networks at this point. Select your network and press Select to connect to it. Refer to the Connecting to the Internet section if you need further information. Press Fast Forward button on your remote to skip. After the internet connection is established, the TV will check for the software updates and download the latest software next, if any available. Please note that this will take some time.
Select Your Experience
Choose the Basic experience to watch live TV and access select popular content. Choose the Full experience to interact with Alexa and access the full selection of compatible content.

Sign In with Your Amazon Account
You can sign in to your Amazon account on the next screen. Sign in or register for an Amazon account to use the Fire TV experience. This step will be skipped if no internet connection has been established in the previous step. Once the account has been registered, you will be asked whether you want to use the account you signed in. You can choose to change the account, read the terms and conditions, which will be accepted if you continue, at this point. Highlight the symbol with three dots next to the texts at the bottom side of the screen and press Select to read and learn more about the related subject. Highlight Continue and press Select button to proceed without changing the account. If you have connected your TV to internet via a WiFi network a dialogue will be displayed at this point, asking if you want to save your WiFi password to Amazon. Highlight Yes and press Select to confirm and proceed. Select No to proceed without confirmation.
Scan for TV Channels
You will be presented with Scan for TV channels dialog during setup. Highlight Yes and press Select to confirm and search for over-the-air TV channels. Select No to skip searching for overthe- air TV channels.

Basic TV operations

Accessing the Inputs menu
You can access the Inputs menu through the main menu on the TV home screen. Press the button to select the home screen, then scroll across to Inputs Menu. Press the down directional button to highlight input options from the Inputs row and press Select.
Accessing TV homepage
The basic TV homepage allows you to enjoy Internet applications, specially adapted Internet websites, and change your TV settings.
WARNING

• Configure the network settings before using Fire TV applications.
• Slow responses and/or interruptions may occur, depending on your network conditions.
• If you experience a problem using an application, please contact the content provider.
• According to circumstances of the content provider, an application’s updates or the application itself may be discontinued.
• Depending on your country’s regulations, some applications may have limited service or not be supported.
• Changes in application content may be made without prior notice by the service provider.

1. Press on the remote control to display the TV homepage.
2. Press the Up/Down/Left/Right button and Select to enter the desired Apps, functions or settings.
3. Press to return to the homepage.

Note: Since the connection to the Internet takes time, it’s recommended that you wait a few minutes to use the Smart TV feature after you activate the TV from standby mode.

Using TV settings menu
Allow you to configure settings of TV features, such as channels, display and sound, network, accounts, privacy, apps, system, remotes and accessories, etc.

1. Press on the remote control to display the TV homepage.
2. Go to Settings menu on the Fire TV Home and press Select to enter the Settings menu.
3. Press the Up/Down/Left/Right button to select menu options, then press Select to enter the option list or the corresponding submenu.
4. Press to return to the previous menu.
5. Press to close the settings menu and return to the homepage.

Note: The Settings menu or other features are subject to change without prior notice.

General settings

• Inputs: Manage inputs and adjust the input settings.
• Notification: Configure the Notification settings and manage notifications.
• Account & Profile Settings: Sign in or register for an Amazon account to use the Fire TV experience.
• Network: Configure Network settings including Wi-Fi connectivity and configuration.
• Display & Sounds: Adjust picture and sound settings for your TV and more.
• Applications: Manage installed applications. Highlight the application you want to manage, and press Select.
• Equipment Control: Equipment control lets you control several functions of connected compatible devices like A/V receivers, and soundbars.
• Live TV: This menu allows you to search for over-the-air channels, manage your favorite channels, set up parental controls and more.
• Controllers & Bluetooth Devices: You can add an additional Voice Remote with Alexa to your TV. Other bluetooth devices like compatible speakers, headphones, games controllers, mice and keyboards can also be connected via bluetooth.
• Alexa: This menu has more information about the Alexa App, examples of things to try with Alexa, and more. Highlight Alexa and press Select.
• Preferences: The preferences menu allows you to set parental controls and adjust privacy, data usage monitoring, notification, and featured content settings.
• Sleep Timer: The sleep timer function lets you set a timer to when your TV will switch off so that you can fall asleep while watching TV knowing it will automatically switch off.
• Device & Software: This menu allows you to view and manage device information, access legal and compliance documents, restart your TV or reset the TV to factory defaults.
• Accessibility: This menu has accessibility options where you can switch on Closed Caption, Alexa Caption, VoiceView, Text Banner, Screen Magnifier, High-Contrast Text (Experimental) and Audio Description.
• Help: If you need a little help using your TV then you should take a look at this menu. It will show you helpful videos and quick tips about your TV. It will also give you contact details for getting support about any issue you have.

Adjusting your TV

Inputs
Use the Inputs menu to change between inputs. You can also select the Media Player to view personal media from a connected USB Drive.
Notifications
In order to configure the notification settings clear all notifications first. Press the Options button while “No new notification” message is displayed on the screen, then highlight Settings and press Select to see available options. Two options will be available. Use the Do Not Interrupt option to hide or show all application notification pop-ups. Use the App Notification option to block or unblock notifications from individual applications.
Account & Profile Settings
Sign in or register for an Amazon account to use the Fire TV experience. You can also modify settings for Kids profiles, Parental Controls, and Profiles.
Network
The Network menu has all the settings for connecting your TV to the Internet. You can choose from available networks and configure your network settings. If you have connected your TV via an Ethernet cable or the Wi-Fi option is not set to ON, wireless networks will not be listed and wireless network related options will not be available.

1. Go to Settings menu on the Fire TV Home, press Select to enter the Settings menu and click on Network to go to Network settings.
2. Press the Up/Down/Left/Right button to select options, then press Select to connect to the Network.
3. Press to return to the previous menu.

Display & Sounds
This menu houses all the settings and adjustments for your picture and sound as well as other settings such as Power Controls, Enable Display Mirroring and HDMI CEC device control.

• Picture Settings: Long press from anywhere to access Picture Settings, which are input-specific. Choose which Picture Settings to adjust from the list.
• Sound Settings: Long press from anywhere to access Sound Settings, including sound mode, surround sound, and more.
• Display Settings: Adjust display settings.
• Apple AirPlay & HomeKit: Stream from your Apple devices and control content with Apple AirPlay & HomeKit. You’ll be redirected to Apple AirPlay & HomeKit settings for setup and configuration.
• Power Controls: Adjust the power on behavior for your TV.
• Audio Output: Select audio output method of TV speakers, HDMI, or Optical.
• Enable Display Mirroring: Enable other mobile devices to temporarily mirror their display to your Fire TV, by making it discoverable. This is referred to as Display Mirroring or Miracast on your mobile device.
• Navigation Sounds: Navigation sound is the sound played when navigating or selecting an item on the TV screen. Press SELECT to turn off navigation sounds.
• Screen Saver: Personalize your screensaver: change albums, display order, slide style, and slide speed.
• HDMI-CEC Device Control: Control HDMI CEC (Consumer Electronics Control) capable devices using your TV remote, including playback, navigation, and powering on and off compatible devices.

Applications
Amazon Photos: Control Amazon Photos settings. To PIN protect your photos, go to Preferences and enable Parental Controls. Type in a PIN to see all options.

Appstore: Allow Apps to update automatically, control in-App purchases and manage how to open external market links.
Manage Installed Applications: View and managed installed applications, including force stop, uninstall, clear data, and clear cache.

Equipment Control
Add Equipment: Add additional compatible devices that Fire TV and Alexa can switch to, or
control.
Live TV

• Channel Scan: Rescan for available channels.
• Favorite Channels: View and manage your favorite channels.
• Manage Channels: Manage the channels and preferred order of your Live sources for browse, search and voice.
• Parental Controls: Restrict over-the-air movies and TV shows.
• Sync Sources: Sync your Live TV sources to refresh the data on this device.

Controllers & Bluetooth Devices
Voice Remotes with Alexa: Pair, unpair and update your Voice Remotes with Alexa. Game Controllers: Pair and unpair Bluetooth game controllers. Other Bluetooth Devices: Pair, unpair, and manage other Bluetooth devices, including compatible speakers, headphones, remotes, keyboards, and mice.
Alexa
Alexa App: Press SELECT to learn about the Alexa App.
Things to Try: Press SELECT to learn what you can do with Alexa. Make sure to speak to Alexa in English.
Unlock the power of your TCL with Fire TV built in with the included Voice Remote with Alexa. Use your voice to watch live TV, search for titles, play music, switch inputs, control compatible smart home devices, and more. Switch inputs and go from watching your favorite TV show to the big game. You can also ask Alexa to check the weather, set timers and reminders, and more. Here are a few things that you can do with your voice on your TCL Fire TV:

For supported Apps that feature live TV access,

you can use Alexa to change channels. You can use Alexa to navigate to the Channel Guide and the Live tab.

| “Alexa, watch [channel / network].”

“Alexa, go to Channel Guide.” “Alexa, go to Live.”

Search for movies and TV shows

Alexa can find movies and TV shows.

| “Alexa, show me new [tv shows / movies].”

“Alexa, find [title / genre].”

Alexa Requests

See the responses on Fire TV when you make an Alexa request.

| “Alexa, show me the weather.” “Alexa, add x to my shopping list.” “Alexa, play songs by [artist].”

“Alexa, show me restaurants nearby.”

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Preferences

Parental Controls: Restrict access to videos, purchasing and certain types of content.
Privacy Settings: Manage device privacy settings.
Data Usage Monitoring: Monitor data consumption on your TV.
Notification Settings: Turn off all notification pop-ups or block/unblock notification from specific apps.
Featured Content: Manage video and audio in the Featured Content area on Home.
Sync Recent Content: Include Prime Video titles watched on other devices in the Recent row on this device.
Location: Set your ZIP code to customize weather. You can also set this in the Alexa App.
Time Zone: Change time zone settings.
Sync Date and Time: Allow your TV to automatically synchronize date and time with an Internet time server. If disabled, your TV will sync with broadcast time which will result in network connection and playback issues. You must restart your Fire TV if you choose to enable it again.
Language: Choose a different system language.
Metric Units: Display temperature and distance in metric units. You can also set this in the Alexa App.
Sleep Timer

• The sleep timer function lets you set a countdown to when your TV will switch off so that you can fall asleep while watching TV knowing it will automatically switch off.
• You can set the timer from 5 mins to 240 mins.

Device & Software

• About: View and manage device information, available storage space, network connections, and system updates.
• Legal & Compliance: Access legal & compliance documents.
• Sleep: Put TV to sleep. To wake up TV, press the Power button or Select button on the remote.
• Restart: Restart your TV.
• Reset to Factory Defaults: Remove all personal data and downloaded content from your TV.

Accessibility

• Closed Caption: Show closed captions for videos when available.
• Alexa Caption: Show captions for Alexa responses when available.
• VoiceView: Manage voice guidance settings, including turning VoiceView on and off, reading speed, and volume.
• Text Banner: Displays text related to the focused item in a box with customizable font size, colors, and more. Screen Magnifier: Enable the use of button combinations to magnify the screen.
• High Contrast Text (Experimental): Changes text to black or white and adds a border.
• Audio Description: Allows you to add an audio track containing a verbal description of images and actions to over the air channels and Prime Video content.

Help

• If you need a little help using your TV then you should take a look at this menu. It will show you helpful videos and quick tips about your TV. It will also give you contact details for getting support about any issue you have.
• You can choose from help topics including Troubleshooting, Using Your Fire TV, Amazon Music, Profiles and Parental Controls, Subscriptions and Purchases, Video and Music, Accessibility, Smart Home and Communication with Alexa, Have Us Call You and Send Feedback.

Other information

Troubleshooting

• Please check the following list before requesting service.

There is no picture or sound

• Make sure the power cord is properly inserted in the power outlet.
• Make sure the source type is set correctly.
• Make sure the antenna is properly connected.
• Make sure the volume is not set to minimum or the sound is not set to mute.
• Make sure the headphones are not connected.
• The TV may be receiving a signal other than from TV broadcasting stations.

Picture is not clear

• Make sure the antenna cable is properly connected.
• Consider whether your TV signal is being properly received.
• Poor picture quality can occur due to a VHS camera, camcorder, or other peripheral being connected at the same time. Switch off one of the other peripherals.
• The ‘ghost’ or double image may be caused by obstruction to the antenna due to high-rise buildings or hills. Using a highly directional antenna may improve the picture quality.
• The horizontal dotted lines shown on the pictures may be caused by electrical interference, e.g., hair dryer, nearby neon lights, etc. Turn off or remove these.

Picture is too dark, too light or tinted

• Check the color adjustment.
• Check the brightness setting.
• Check the sharpness function.

Remote control does not work

• Check the batteries of the remote control.
• Make sure the remote sensor window on the front of the TV is not in strong fluorescent lighting.
• Try to clean the remote sensor window on the front of the TV with a soft cloth.
• If the above suggestions do not solve your technical issue, please refer to the warranty card for service information.

Broadcasting & Operating Environment

Broadcasting system| US System NTSC-M

ATSC standard (8VSB), QAM

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Receiving Channels| VHF2-13 UHF14-69

CATV        14-36 (A)-(W)

37-59 (AA)-(WW)

60-85 (AAA)-(ZZZ)

86-94 (86)-(94)95-99 (A-5)-(A-1)

100-135 (100)-(135)

01 (4A)

Tuner type| Frequency synthesized
Operating Temperature| 5°C to 35°C (41°F to 95°F)
Operating Humidity| 20% to 80%, non-condensing
Storage Temperature| -15°C to 45°C (5°F to 113°F)
Storage Humidity| 10% to 90%, non-condensing

Battery CAUTION & Disposal Information

1. For best results, use alkaline-type batteries.
2. Do not mix Alkaline, Standard (Carbon-Zinc), or Rechargeable (Nickel Cadmium or Nickel Metal Hydride) batteries.
3. Always replace depleted batteries with two same brand-new batteries from the same manufacturer. Never use damaged batteries.
4. Do not use Rechargeable (Nickel Cadmium or Nickel Metal Hydride) batteries.
5. Install only new batteries of the same type in your product. There is a risk of fire or explosion if the battery is replaced by an incorrect type.
6. Do not mix old and new batteries.
7. Batteries should not be exposed to excessive heat, such as prolonged direct sunlight, open flame, or fire of any kind as it may result in an explosion, or leakage of flammable liquid, or gas.
8. Batteries should not be exposed to extremely low air pressure as it may result in an explosion or the leakage of flammable liquid or gas.
9. Failure to insert batteries in the correct polarity, as indicated in the battery compartment, may shorten the life of the batteries or cause batteries to leak.
10. Batteries should be recycled or disposed of as per state and local guidelines. Do not dispose of batteries in a fire, hot oven, or mechanically crushing or cutting a battery, which may result in an explosion.

ELECTRONICS & PACKAGING RECYCLING INFORMATION

For information on recycling your old TVs, sound bars, and home comfort products, and to find drop-off locations in your area, please visit the “Electronics Recycling” area of the TCL website at www.tcl.com. Click on our convenient interactive map to quickly locate a solution in your community. TCL encourages consumers to always look for a recycling or reuse alternative to discarding televisions and other electronics, and in many areas TCL has programs for consumers to drop- off and recycle televisions free of charge. Look for convenient How2Recycle® labels on the product box for help preparing your new TV packaging for recycling. These labels show important information identifying the various types of packaging material included with your new TV along with easy-to- understand recycling instructions.
Warning: To avoid the danger of suffocation, keep plastic packaging away from pets, babies, and children. Do not use packaging bags in cribs, beds, carriages, or playpens.

Legal Statement

Due to the various capabilities of products featuring the SmartTV – Services, as well as limitations in the available content, certain features, applications, and services may not be available on all devices or in all territories. Some features on SmartTV may also require additional peripheral devices or membership fees that are sold separately. Please visit our website for more information on specific device information and content availability. The services and availability of content through SmartTV are subject to change from time to time without prior notice.
All content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider. Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE AND ACCURACY IS WITH YOU. THE DEVICE AND ALL THIRD PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TCL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE DEVICE AND ANY CONTENT AND SERVICES, EITHER EXPRESS OR, IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON- INFRINGEMENT OF THIRD PARTY RIGHTS. TCL DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, LEGALITY, OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLE THROUGH THIS DEVICE AND DOES NOT WARRANT THAT THE DEVICE, CONTENT OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT OPERATION OF THE DEVICE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL TCL BE LIABLE, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ATTORNEY FEES, EXPENSES, OR ANY OTHER DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, ANY INFORMATION CONTAINED IN, OR AS A RESULT OF THE USE OF THE DEVICE, OR ANY CONTENT OR SERVICE ACCESSED BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Third party services may be changed, suspended, removed, terminated or interrupted, or access may be disabled at any time, without notice, and TCL makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which TCL has no control. Without limiting the generality of this disclaimer, TCL expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of or suspension of any content or service made available through this device. TCL may impose limits on the use of or access to certain services or content, in any case and without notice or liability. TCL is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

Warranty

TCL North America Limited Warranty
All New TCL Product Models including LCD/LED Televisions, Sound Bars, and Appliances including Window Air Conditioners, Portable and Through-The-Wall Air Conditioners, Dehumidifiers, Air Purifiers, and Robot Vacuums (each individually referred to as a “Product” or “Unit”, and together referred to as the “Products”).

What your warranty covers: Defects in materials or workmanship to the original owner of this TCL
Product when purchased as new from an Authorized Dealer of TCL brand Products in the United
States and packaged with this warranty statement.
New Products (Non-Commercial Use)
For how long after your purchase:

• One (1) year from date of purchase or delivery for parts and labor for non-commercial use.
  • New Products (Commercial Use)
  • For how long after your purchase:
• Six (6) months from date of purchase or delivery for parts and labor for commercial use.
  • Commercial use includes, but is not limited to, the use of this Product in a commercial or business environment, the use of this Product in an institution or for institutional purposes, or other commercial purposes including rental purposes.

What we will do

• At TCL’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your Product, or (2) replace your Product with a new or refurbished/remanufactured equivalent value Product. The decision to repair or replace will be made solely by TCL. See section entitled “How to get service.”

How to get service

• Before submitting a request for warranty service, please visit support.tcl.com for helpful FAQs and additional troubleshooting suggestions.

• To get warranty service, contact TCL Customer Support by visiting support.tcl.com/contactus. Please have your Product type, model number, serial number, and ZIP code ready. Troubleshooting and prior approval from a TCL representative MUST occur before sending in your Product to a TCL Service Center.

• A representative must troubleshoot your problem over the telephone, via chat, or through e-mail before receiving service. If it is determined that your Unit requires service, the service location will be at the sole discretion of TCL based upon the Limited Warranty Statement.

• At the sole discretion of TCL, television screen sizes 43-inches and smaller will either be repaired at an Authorized TCL Service Center or directly exchanged for a new or refurbished/re-certified Unit. At the sole discretion of TCL, television screen sizes 44-inches or larger will either be repaired or directly exchanged for a new or refurbished/re-certified Unit at an Authorized TCL Service Center or in-home. At the sole discretion of TCL, Sound Bars, and Appliances including Window Air Conditioners, Portable and Through-The-Wall Air Conditioners, Dehumidifiers, Air Purifiers, and Robot Vacuums will either be repaired or directly exchanged for a new or refurbished/re-certified Unit at an Authorized TCL Service Center or in-home. In the event of a service visit where the on-site technician, in his-her sole discretion, deems the home or property conditions to be hazardous and/or unsafe, TCL reserves the right to cancel or re-schedule the service visit, or opt for an exchange of the in-warranty Unit for a refurbished/re-certified Unit in lieu of the in-home service visit.

• TCL is not responsible for transportation costs for warranty coverage, including but not limited to Unit repair or replacement, to the Authorized TCL Service Center or TCL-designated address.
  However, TCL will pay for return shipping to a United States address only. TCL will provide instructions for packaging and shipping the Unit to the Authorized TCL Service Center or TCL designated address. Units that are improperly packed and damaged during shipping are not covered under your limited Product warranty.

• Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence that the Product is within the warranty period must be presented to obtain warranty service.

• In the event that a Unit is to be replaced, a picture of the back of the Unit showing the model and serial number and picture of the Product issue itself may be required.

• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/ REPLACEMENT/RENTAL SERVICES.

What your warranty does not cover

• A Unit sold in “As-Is”, “Used”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished”, condition or with faults.
• Damage caused by transportation or handling, including damage during shipment from a Retailer (please contact your Retailer for assistance).
• Extended Service Plans purchased from Retailers. Please contact your Retailer for assistance.
• Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your
• Unit. Any additional information should be obtained from your Authorized Dealer).
• Service calls to your home for delivery or pick-up, installation, instruction, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
• Installation and related adjustments, or damage resulting from installation.
• Damage resulting from non-approved installation or repair methods.
• Failure of the Product to perform due to signal reception problems not caused by your Unit, or due to power failures or interruptions, or inadequate electrical service.
• Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage, mishandling, faulty installation, inadequate electrical wiring, or power line surges.
• Damage caused by operating the Product in a corrosive or wet atmosphere.
• Markings or images on the television’s panel resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners, video games, or certain broadcast networks).
• Units that have original factory serial numbers that are unreadable or missing, or that have been changed, defaced, or altered in any manner.
• Batteries.
• A television that has been modified or incorporated into other Products, or that has had the serial number removed or altered.
• Use of accessories or components that are not compatible with this Product.
• A Unit purchased or serviced outside of the United States.
• Costs of shipping the Unit to the Authorized TCL Service Center or TCL-designated address. TCL will pay for return shipping to the customer to a United States address only.
• Acts of nature or God (as illustrative examples and for the avoidance of doubt, such acts of nature or God include but are not limited to damage caused by earthquakes, fires, lightning, or flood whether caused by nature or humans).
• Special, incidental, or consequential damages.

LIMITATION OF WARRANTY

• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT.
• NO VERBAL OR WRITTEN INFORMATION GIVEN BY TTE TECHNOLOGY, INC. DBA TCL NORTH AMERICA, ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE OR MODIFY THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. TTE TECHNOLOGY, INC. DBA TCL NORTH AMERICA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY AND WARRANTY PERIOD SET FORTH ABOVE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM TO VIEW THE MOST CURRENT VERSION.

How State Law relates to this warranty

• Some states may not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
• If you purchased your Unit outside of the United States or seek warranty service coverage outside of the United States, this warranty does not apply. Contact your dealer for warranty information.
• Service calls which do not involve defective materials or workmanship are not covered by this limited warranty. Costs of such service calls are the sole responsibility of the purchaser.

References

• . Spend less. Smile more.
• TCL Support
• TCL Support
• LED TVs | 4K Ultra HD, Full HD & Android TVs | TCL Australia

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