SHARP Synappx Go App User Guide

SHARP Synappx Go App

Product Information

The SynappxTM Go is a productivity tool designed for Google Workspace users. It offers various features to enhance meeting room experiences, such as full- screen mode, laptop start on display, and room management settings. The product consists of multiple components, including the Synappx Admin Portal, Synappx Go Agent, and Synappx Go client application.

Pre-Install Check:

1. Ensure that the primary Synappx Go administrator is a Google Workspace administrator.
2. Configure necessary permissions in the Google Workspace admin console.
3. Create a Synappx tenant and agree with the permissions at the initial login to Synappx Admin Portal.
4. Create a Google Workspace user account for meeting rooms and map target meeting rooms to its calendar (up to 5 rooms can be linked).
5. Add the user account for the meeting room to the Google Workspace User Accounts for Rooms under the Settings in the Synappx Admin Portal. Note that certain features will not be available if the room is not linked to a user account.
6. Import and assign Google Workspace with the Synappx room license in the Synappx Admin Portal.
7. Install Synappx Go apps on the administrator’s mobile and laptop.
8. Register admin users and assign a Synappx Go license to them in the Synappx Admin Portal.

Installation and Configurations:

1. Install and set Chrome web browser as the default browser onthe meeting room’s computer. Login with the user account for themeeting room. Optionally install other software such as Microsoft 365 apps, Pen Software, and/or Zoom client app.
2. Download and install the Synappx Go Agent from the Synappx Admin Portal.
3. Install the Synappx Go client application from the Windows Store. Alternatively, use the Synappx Go Installer available for download from the Synappx Admin Portal. Login with the meeting room resource account.
4. Test and validate the installation. If NFC is used, map the NFC tag to the room using the Synappx Go mobile app.
5. In the Settings of the Synappx Go Windows app, turn on full-screen mode, application, Inroom PC security, and reset room when desired. Adjust Windows power settings to prevent sleep or shut down for optimal user experience.
6. After installation and configuration, import users to the Synappx Admin Portal and assign licenses. Users will be notified via email about the assigned Synappx license.

For more details and support, visit the Synappx Support Site.

Pre-Install Check

1. Check that the primary Synappx Go administrator is a Google Workspace administrator.

2. Ensure that necessary permissions are configured in the Google Workspace admin console.

3. Synappx tenant is created (by ordering) and the primary administrator receives an email from Synappx. At the initial login to Synappx Admin Portal, the primary admin is asked to agree with the permissions.

4. Create a Google Workspace user account for meeting rooms and map target meeting rooms to its calendar (up to 5 rooms can be linked).

5. The user account for the meeting room is added to the Google Workspace User Accounts for Rooms under the Settings in the Synappx Admin Portal
   Note : If the room is not linked to a user account features such as full screen mode and laptop Start on Display will not be available.

6. In the Synappx Admin Portal, Workspace is imported and assigned with the Synappx room license.

7. Synappx Go apps are installed on the administrator’s mobile and laptop.

8. Register admin users and assign a Synappx Go license to the admin in the Synappx Admin Portal.

Installation and Configurations

1. Ensure all hardware equipment is ready or installed (Display, Audio/camera, Windows® 10/11 In-room PC).

2. Install and set Chrome web browser as a default browser and login with the user account for the meeting room. Optionally install other software such as Microsoft 365 apps, Pen Software and/or Zoom client app (need to be logged in with the user account and Waiting Room is off). Note: It is strongly recommended to place security and privacy such as disabling chat, etc.

3. Download and install Synappx Go Agent from the Synappx Admin Portal (when downloaded, the file is linked to the tenant).

4. Install Synappx Go client application from the Windows Store, login with the meeting room resource account. Alternatively, you can use Synappx Go Installer. The installer is available for download from the Synappx Admin Portal.

5. Test and validate (if you are using NFC, the tag needs to be mapped to the room using Synappx Go mobile app).

6. From the Settings on the Synappx Go Windows app, turn on full screen mode, application, In-room PC security, and reset room when desired. It is recommended to set Windows power settings not to go sleep or shut down for optimal user experience.
   Note: Google Meet uses the Chrome browser and uses cached user account for rooms for optimal experience.

7. When install and configuration is completed, import users to Synappx Admin Portal and assign license. The users will be notified via email that Synappx license is assigned.

For more details, go to the Synappx Support Site.

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©2023 Sharp Electronics Corporation. All rights reserved.
Design and specifications subject to change without notice. Some images appearing in this document are simulated. Sharp, Synappx, and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. Android™, Google Workspace™, Google Cast™, Google Chrome™, Google Meet™ and Google are trademarks of Google Inc. Apple, Mac, MacOS, iCloud and iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries. Azure, Microsoft®, Microsoft 365, OneDrive®, Outlook®, PowerPoint®, Skype®, Windows® and Windows® 10® are registered trademarks or trademarks of Microsoft Corporation in the U.S.A. and other countries. Box is a trademark of Box, Inc. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Jabra and Speak are trademarks of GN Audio A/S and/or its affiliates (”GN Group”). Logitech is either a registered trademark or trademark of Logitech in the United States and/or other countries. Miracast® is a registered trademark of Wi-Fi Alliance. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco Systems, Inc. ZOOM is a trademark of Zoom Video Communications, Inc. All other trademarks are the property of their respective holders.
Synappx™ Go Quick Start Guide for Google™ Workspace

References

• Sharp Electronics | SharpUSA

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