SEAGATE STLH500400 Expansion 500 GB External SSD Instructions
- June 13, 2024
- Seagate
Table of Contents
STLH500400 Expansion 500 GB External SSD Instructions
Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in
their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it. Try
a different USB cable.
Q: Is the device connected to a Hi-Speed USB 2.0 port on your computer or hub?
A: If your device is connected to a Hi-Speed 2.0 port or hub, the inferior
performance is normal. Seagate Expansion SSD performance will improve when it
is connected to a SuperSpeed USB 3.0 port. Otherwise, the device operates at
slower USB transfer rates.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the device’s performance improves.
Problem: I have an older computer with USB 2.0 ports
Q: Will my device’s USB 3.0 cable work with my computer’s USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible
with both USB 3.0 and USB 2.0. However, the transfer rates are much slower
with USB 2.0. Problem: I must use a USB hub for my USB devices
Q: Can I use my device with a USB hub?
A: Yes, the device can be connected to a USB hub. If you use a hub and
encounter detection problems, slower than normal transfer rates, random
disconnection from your computer or other unusual issues, try connecting the
device directly to the computer’s USB port. Some USB hubs are less than
efficient with power management, which can be problematic for connected
devices. In such a case, consider trying a powered USB hub that includes a
power cable.
Please note that USB 2.0 hubs limit your device’s transfer rates to USB 2.0
speeds.
Problem: The provided USB cables are too short
Q: Can I use my device with a longer cable?
A: Yes, provided it is certified according to USB standards. However, Seagate
recommends using the cable shipped with your device for the best results. If
you use a longer cable and experience problems with detection, transfer rates
or disconnection, use the original cable included with your device.
Problem: I’m receiving file transfer error messages
Q: Did you get an “Error -50” message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain
characters in the names cannot be copied. These characters include, but are
not limited to: ? < > / \ : Check your files and folders to ensure that these
characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible
characters, consider reformatting the drive to NTFS (Windows users) or HFS+
(Mac users). See Optional Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been
disconnected when coming out of sleep mode?
A: Ignore this message since the drive remounts on the desktop despite the
pop-up. Seagate drives conserve power by spinning down when you set your
computer to sleep mode. When the computer awakes from sleep mode, the drive
may not have enough time to spin up, causing the pop-up to appear.
Windows
Problem: The device icon doesn’t appear in Computer
Q: Is the device listed in Device Manager?
A: All drives appear in at least one place in Device Manager.
Type Device Manager in Search to launch it. Look in the Disk Drives section
and, if necessary, click the Plus (+) icon to view the full list of devices.
If you’re uncertain that your drive is listed, safely unplug it and then
reconnect it. The entry that changes is your Seagate device.
Q: Is your device listed next to an unusual icon?
A: Windows Device Manager usually provides information about failures with
peripherals. While the Device Manager can assist with troubleshooting most
problems, it may not display the exact cause or provide a precise solution. An
unusual icon next to the device can reveal a problem. For example, instead of
the normal iconbased on the type of device, it has an exclamation point,
question mark or an X. Right click this icon and then choose Properties. The
General tab provides a potential reason why the device is not working as
expected.
Mac
Problem: The device icon does not appear on my desktop
Q: Is your Finder configured to hide hard drives on the desktop?
A: Go to Finder and then check Preferences | General tab >| Show these items
on the desktop.
Confirm that Hard Disks is selected.
Q: Is your device mounting in the operating system?
A: Open Disk Utility at Go | Utilities | Disk Utility. If the device is listed
in the left-hand column, check your Finder preferences to see why it is not
displayed on the desktop (review the question above).
Q: Does your computer’s configuration meet the minimum system requirements for
use with this device?
A: Refer to the product packaging for the list of supported operating systems.
Seagate Internal
Documents / Resources
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SEAGATE STLH500400 Expansion 500 GB External
SSD
[pdf] Instructions
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External SSD, 500 GB External SSD, External SSD, SSD
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