Origin Care Group Origin Companion App User Guide

Origin Care Group Origin Companion App

Product Information
The Origin Companion App is a useful tool that supports residents and Acorn users in facilities or organizations connected with the Acorn user. It offers various features such as a Calendar Tracker, remote display activation, call and text capabilities, photo and video sharing, remote support for Acorn tablets, calendar management, note-taking and task tracking, and extra administrative features.

User Registration

1. Fill in your details on the registration page and accept the GDPR terms.
2. Press the Green Register Button.
3. Confirm your email by selecting the confirmation link sent to your email.

Login and Connect to a Resident / Acorn User

1. Log in to the app using your registered credentials.
2. Select “Add New User” in the Companion App.
3. Enter the Security ID of the resident or Acorn user you want to connect with.
4. Tap “Search” and select the user’s name when it appears.
5. The companion user will receive a notification on their ACORN device to review and accept the connection request.

Updates Screen
The Updates Screen provides information about facility updates,resident updates, and noticeboard announcements.

Call and Text Screen
The Call and Text Screen allows you to make age-friendly calls or send simple messages to Acorn users connected with the Acorn user/resident. This feature is only available for residents with ACORN tablets.

Send Photos & Videos
You can share photos and videos with residents using ACORN tablets. This feature is only available for residents with ACORN tablets.

Remote Support ACORN Tablet
This feature provides remote support for ACORN tablets. You can check the battery level, manage website bookmarks, and install apps to make the tablet usage more convenient for Acorn users. This feature is only available for residents with ACORN tablets.

Calendar, Activities and Services
The Calendar feature allows you to view upcoming events and manage the residents’ calendar. It also provides information about available services and their associated costs.

Notes and Tasks
Use this feature to keep notes and track tasks associated with a resident. It can be helpful for family members or caregivers to track visits or tasks related to the resident.

Extra Admin Features
There are specific features designed for administrative staff,including the ability to check on residents’ well-being and communicate with them. If a resident answers “No” to the well-being check, it will be indicated in the companion app as a red check mark.

Troubleshooting
If you encounter any issues or need assistance with the product,refer to the troubleshooting section in the user manual or visit the support page provided by Origin Care Group.

Acorn – The Age-Friendly Smart Tablet

For additional help, contact:
Phone: 085 888 1657
Email: info@origincaregroup.com
Website: www.myacorn.ie

Copyright Cliffrun Media Ltd. 2022

COMPANION APP OVERVIEW

The Companion App contains a number of useful features to support Residents / Acorn users :

• Facility Updates
  • Get the latest updates on the facility or organisation
• Call or Message
  • Call or Message Acorn User or other companion app users connected with the Acorn user
• Manage Acorn
  • Remotely set up favourite websites
  • Configure tablet
  • Install Apps
• Calendar Tracker
  • Keep track of users /residents calendar
  • Send reminders to their ACORN
• Send Photos / Videos
  • Send Photos or Videos and remotely activate display on the users Acorn
• Keep Notes and Tasks
  • Add notes and assign tasks

USER REGISTRATION

1. Fill in your details on the registration page.
   Make sure to Accept the GDPR terms.
   Press the Green Register Button

2. Once Registration is complete you will receive a confirmation email. Make sure to go to your email and select.

3. Once your email has been confirmed viayour email your app registration is complete and you can log in to the app.

LOGIN AND CONNECT TO A RESIDENT / ACORN USER

1. Login with your email and password entered during registration.
   • Select remember me to keep logged in.
2. Select the Add User
   • Enter the Security ID (see page 7)
   • Press Search
   • The associated user will appear
   • Choose the connection type you from the list below:
   • Friend
   • Carer
   • Family
   • Press Send Request
3. Once the Administrator or User has accepted your request.
   • You will be connected to the user!

COMPANION APP CONNECT

Using a Security ID to connect to an ACORN User

1. Tap Settings and locate the Security Id in Yellow box in My Account Section. The Companion App user will need this number to connect to your ACORN.

1. On the Companion App after you have logged in select “Add New User”
2. Enter the Security Id into the search field box.
3. Tap “Search”
4. Once your Name appears tap “Send Request”
5. On the ACORN a notification will appear to say the companion user wishes to connect.
6. Tap Review Now

UPDATES SCREEN

1. SCHEDULED ACTIVITIES
2. This section presents any activities the Resident is scheduled to attend.
3. USER / RESIDENT UPDATES
   • Get updates on the Resident / Acorn User
4. NOTICEBOARD
   • Any Important Notices can be presented on this screen
   • Enables Companion app user to see general updates on the facility/community.
   • Photos / News

Note :
These updates are presented as notifications on your phone

CALL AND TEXT SCREEN

The call screen enables you to make age-friendly calls or simple messages to Acorn users.

1. CALL ACORN USER
   • Start a video call with the Acorn user.
2. MESSAGE ACORN USER
   • Send messages to Acorn user.
   • Send photos or videos via messaging.
3. MESSAGE OTHER COMPANION USERS
   • Communicate with other companion app users connected with the Acorn user/resident.

Note:
Only Available for residents with ACORN tablets

SEND PHOTOS & VIDEOS

1. ADD PHOTOS AND VIDEOS
   • Tap the menu button and select + “Add”
   • Choose from photos, videos or your camera
2. DISPLAY ON ACORN TABLET
   • This feature allows you to display a photo remotely on the Acorn users tablet.
   • Tap the menu button and select View on Tablet,this will present the picture on the Resident /Acorn tablet
3. MESSAGE OTHER COMPANION USERS
   • Communicate with other companion app users connected with the Acorn user/resident.

Note:
Only Available for residents with ACORN tablets

REMOTE SUPPORT ACORN TABLET

1. CHECK ACORN DEVICE BATTERY LEVEL
   • Check device parameters such as battery level, which can be helpful to support regular charging of the Acorn.
2. ADD WEBSITE BOOKMARKS
   • Remotely add website bookmarks so that Acorn users can easily access their favourite websites.
3. INSTALL APPS
   • Remotely install apps making accessing new interesting apps easier for the Acorn user.

Note:
Only Available for residents with ACORN tablets

CALENDAR

1. REVIEW ACORN USER / RESIDENT CALENDAR
   • Check events scheduled for the Acorn user / Resident
   • Send reminders to Acorn/users residents on upcomming events.
2. SELECT AN ACTIVITY
   • Remotely add activities for users to participate in.
   • These activities will appear on the Acorn users/ Residents calendar
3. SELECT A SERVICE
   • This feature allows users to select services on behalf of Residents / Acorn users
   • Choose the services, the practitioner and the available times. (These services may have an associated cost)

NOTES AND TASKS

• Keep notes and track tasks associated with a resident.
• This can be a helpful app for family or carers tracking visits or tasks associated with the resident.

EXTRA ADMIN FEATURES
There are features designed specifically for Administrative staff.

ACORN USER CHECK-IN

• This feature sends a message to the Acorn user to make sure they are ok. If they answer “No” this is indicated in the companion app as a red check mark.

MAINTENANCE

• Manage maintenance requests logged by administration.

TROUBLESHOOTING

I can not log in

• Make sure your password is exactly as it was registered including case. Press the “eye” symbol to verify
• Choose Forgot Password and follow steps for resetting your password.
• Check your internet connection.

Locating the End user Device ID

• On the ACORN tablet in Settings -> My Account
• Security ID located in yellow box on right hand side above customer details.

I cant send photos

• Restart the Companion app
• Restart the Acorn

Acorn
The Age-Friendly Smart Tablet.

Need Help?
Visit our support page

085 888 1657
info@origincaregroup.com @acorn_nation
www.myacorn.ie

Copyright Cliffrun Media Ltd. 2022

References

• Ireland's First Age-Friendly Smart Tablet - MyAcorn - Welcome to My Acorn

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