EXCEL mobility G-Lite Pro Lightweight Transit Wheelchair User Manual

Excel G-Lite Pro
User Manual

Introduction

Before you use your new Excel G-Lite Pro, you must fully read and understand this user manual. Once you have read this user manual, you agree to the conditions mentioned in this user manual. We want to thank you for the confidence in our Excel ® products.
The policy of Excel Mobility is focused on continuously improving the quality and reliability of our products. We therefore reserve the right without further notice to make any changes to this user manual.
It is important you read this user manual very carefully, before you use your wheelchair. This user manual contains important information about the safe use and maintenance of your wheelchair. We recommend you keep this user manual safe because it is also your proof of warranty.
The safety instructions in this user manual are general guidelines, which must be seen as overall guidelines. It is possible that you develop your own way to make common movements. However we always advise you to consult a healthcare professional for assistance in developing safe and effective techniques, regarding your daily activities within your physical capabilities, for operating your product safely.
Your new wheelchair requires frequent general maintenance to prolong the life of your wheelchair, much of which you can do yourself. We advise you to take your wheelchair to a service professional for a check at least once a year. You will find a maintenance schedule further on in this user manual.
Attention!
In this user manual you will find tips and warnings. These are clearly identified by symbols and display of the text. See examples below.
tips The mentioned in this user manual are intended to make better use of your Excel G-Lite Pro.

Warning The warnings mentioned in this user manual must always be followed, in order to prevent damage to your Excel G-Lite Pro and or injury to yourself.
1.1 Enter Your Authorised Dealer Information
Company Name : ……………………………………………………………………………………
Dealer Address : ……………………………………………………………………………………
Telephone Number : ……………………………………………………………………………………
Email Address : ……………………………………………………………………………………
Website Address : ……………………………………………………………………………………

Product Identification

Your wheelchair is equipped with a frame label, which is located on the frame (under the seat) of your wheelchair.
The frame label contains information about your wheelchair, for example the product name, manufacturer name, the name of the authorised representative(s), Unique Device Identifier (UDI) and technical data of your wheelchair. Below are examples of frame labels for illustration purposes. The information on the frame label of your wheelchair corresponds to your specific wheelchair.
Van Os Medical UK Limited is the importer of this Excel Mobility product for the UK. This product is manufactured by Excel Mobility Manufacturing Co. Ltd, who are represented in the United Kingdom by SUNGO UK.Van Os Medical B.V. is the importer of this Excel Mobility product for the EU27. This product is manufactured by Excel Mobility Manufacturing Co. Ltd, who are represented in the European Union by SUNGO EUROPE B.V.

2.1 Wheelchair Components
Your wheelchair is equipped with various components and parts. You should know these components and parts before proceeding to use the Excel G-Lite Pro.

1.  Backrest
2. Push Handles
3. Backrest
4. Armrests
5. Seatbelt
6. Rear Wheels
7. Self-propel Hand Rim
8. Steppers
9. Parking Brake Lever
10. Swing-away Legrests
11. Front Forks
12. Front Castor Wheels
13. Footplates
14. Quick-release Mechanism

2.2 About The Excel G-Lite Pro
The Excel G-Lite Pro is a comfortable and lightweight modern inclusive wheelchair available in either Self-propel or Transit. The Excel G-Lite Pro Self-propel wheelchair comes standard with dual function push handles with easy removable attendant brakes*, height adjustable armrests, removable rear wheels and swing-away legrests for easy transportation or storage. The Excel G-Lite Pro specifications include;

• Seatbelt
• Half-folding backrest
• Attendant brakes (Transit)*
• Self-propel hand rim
• Parking brake lever
• Height adjustable armrests
• Padded Nylon seat and backrest
• Velcro upholstery seat cushion
• Swing-away and quick-release legrests
• Elevating legrests (Optional)
• Nylon heel straps
• Height adjustable and foldable footplates
• Steppers
• Puncture proof tyres
• 7” front castor wheels
• 12” rear wheels (Transit)
• 24” quick-release rear wheels

General Safety

Excel Mobility will not take responsibility for any injuries or property damage, in the event of an accident if the recommendations and warnings described in this user manual have not been followed. The Excel G-Lite Pro is a very safe product when used correctly and if operated incorrectly may cause injuries and or damage.
Protect your wheelchair by checking it regularly. When any part of your Excel G-Lite Pro doesn’t function correctly, a dangerous situation could occur. Therefore, you must keep your wheelchair in perfect condition, to ensure safe use. Periodical inspection, a correct adjustment and replacement of broken or worn parts in quick time will prolong the life of your product. An authorised Excel Mobility dealer, who will only use Excel Mobility replacement parts, will take care of your wheelchair.
To prevent any damage to your property, the wheelchair and or the user of the wheelchair, you must read the following warnings. Failure to follow all the instructions in this user manual may result in damage to the wheelchair and or serious injury.
3.1 Warnings!

• Always operate your wheelchair with thought, care and safety.
• Do not travel into kerbs.
• It is important that the maximum user weight is not exceeded. The maximum user weight is the weight of the person including luggage etc.
•  Unauthorised modification and or use of parts not supplied by Excel Mobility will invalidate the wheelchair warranty which may lead to user injury and or damage to the wheelchair.
• Do not let children play with or on your wheelchair and allow any children to sit on your lap.
• To avoid a tipping hazard, do not make sharp turns.
• All wheels must be in contact with the floor at all times during use. This will ensure the wheelchair is properly balanced.
• Do not use your wheelchair when it is damaged or has any malfunction.
• Do not attempt to use your wheelchair on an escalator. Always use an elevator.
• Do not carry passengers under any circumstances.
• Always make sure the wheelchair is safely secured before getting in or off the wheelchair when stationary.
•  Do not travel backwards or across an incline or an uneven surface.
• Always make sure the seat is fully folded down before using your wheelchair when it has been folded.
• Do not use your wheelchair if you are under the influence of alcohol, drugs or medication an offence under The Road Traffic Act 1998.
• Do not mount or travel on ramps or kerbs that exceed your wheelchair capacity.
• Always approach inclines and declines straight on.
• Always be aware of and careful near mechanical pinch points especially when assembling and disassembling your wheelchair.
• When assembling or disassembling any part of your wheelchair always ensure clothing, accessories and or body parts do not get caught or stuck in the mechanical pinch points.
• This wheelchair is not suitable for use as a seat in a motor vehicle.
• Always take extra care when travelling on soft or uneven surfaces such as grass and gravel.
• Always cross streets at intersections/crosswalks or the most direct route, making sure that your path is clear and that you are visible to motor traffic.
•  Never travel backwards off a kerb.
•  Do not travel with your wheelchair in icy or salted conditions.
• Always check with your doctor to determine if any of the medications you are taking may affect your judgment and or your ability to operate your wheelchair. Also check with your physician regarding your physical ability to operate your wheelchair.
• Do not tow any type of load with the wheelchair.
•  lways ensure legrests are a minimum of 7 cm above the ground.
• When travelling outside, use pavements or bicycle lanes. Never travel in car lanes.
• Do not travel beside a river, port, or lake without a fence or railing.
• If possible, avoid travelling in the rain or at night.
•  Keep your arms on or inside the armrests and feet on the footplate at all times.
• Be aware of traffic and other road users when crossing or using roads.
• Never travel on motorways or dual carriageways.
• Do not lean over the back of the wheelchair to avoid a tipping hazard and prevent injury.
• Do not stand on the footrest of the wheelchair to avoid a tipping hazard and prevent injury.
• Do not go up and down stairs with an occupant in the wheelchair.

Warning Any changes to the Excel G-Lite Pro, which are structural changes, are always at the expense of the warranty.

User Instructions

It is very important that you teach yourself the correct user instructions. Therefore, you need to know all the components of the wheelchair as described in this user manual. Always check with a health professional about developing safe methods regarding your physical abilities to use your wheelchair safely.
4.1 Before Wheelchair Use
Please ensure you have familiarised yourself with how to operate this wheelchair safely before using it. Before using the wheelchair in busy or hazardous environments, familiarise yourself with the operation of the wheelchair. Practice operating the wheelchair in a safe open environment until you are confident that you can easily operate and control the wheelchair in various daily operations.
4.2 Getting In / Transferring Into The Wheelchair

• Before getting on the wheelchair make sure it is on a safe flat surface and you are as close as possible to the wheelchair.
• Always make sure the castor wheels are facing forward and engage the brakes.
• Move the swing-away legrests outward away from yourself to enable easier access when getting in the wheelchair.
•  Shift your weight onto the seat of the wheelchair however easiest and safest for you to carry out orusing a recommended method by a health professional. A transfer board can be used if necessary to help.

4.3 Getting Off / Transferring Off The Wheelchair

• Before getting off the wheelchair make sure it is on a safe flat surface and you are as close as possible to the place you would like to transfer to.
• When getting off the wheelchair you should follow the same steps for getting in but in reverse order.
• Always make sure the castor wheels are facing forward and engage the brakes.
• Move the swing-away legrests outward away from yourself and place your feet on the ground.
• Shift your weight to the front of the wheelchair using the armrests as support and move yourself to the place you wish to transfer to. A transfer board can be used if necessary to help.

4.4 Reaching In The Wheelchair
We always advise the attendant to help the user to reach any objects that are not safe enough for the user to reach themself, when sat in the wheelchair. Should the user want to reach objects themself without the aid of a attendant, we recommend using a grab stick mobility aid to help reach objects safely.
4.5 Whilst Using The Wheelchair

• Always plan your journey and check all components of your wheelchair functions as they should before travel.
• Ensure your clothing and other garments including accessories do not get tangled or caught on the wheelchair handles or in the wheels.
• Always remain seated in the wheelchair with seatbelt securely fastened until stationary with parking brake engaged and you have reached your destination.

4.6. Using The Stepper Tube
The Excel G-Lite Pro is equipped with two steppers located on either side of the wheelchair (see Photo 1).
The attendant can use the stepper tube to lift the front castor wheels, for example, when mounting and dismounting a kerb. The attendant should place their foot on a stepper and apply pressure to create lift whilst holding both push handles for control.

Warning Do not raise the front castors by pushing down on the push handles as this could result in damage to the wheelchair.

4.7 Travelling Up Kerbs / Pavement
4.7.1 Method 1

• The attendant places their foot on the stepper located on the back of the wheelchair and pulls the push handles backwards down towards them (see Figure 1).
• This will cause a leverage effect that will tip the wheelchair backwards allowing the attendant to pull up the wheelchair in this position and lift up on to the kerb/pavement using the push handles (see Figure 2).
• Ensure the rear wheels are safely on the pavement before returning the wheelchair back to its normal upright position with the front castor wheels back down on to the pavement.

4.7.2 Method 2

• The attendant places their foot on the stepper located at the back of the wheelchair and pulls the push handles backwards down towards them (see Figure 3).
• The wheelchair user then leans back towards the back of the wheelchair, which will cause a leverage effect. This will tip the wheelchair backwards allowing the attendant to pull up the wheelchair in this position and lift up on to the kerb/pavement using the push handles (see Figure 4).
• Ensure the front castor wheels are safely on the pavement before returning the wheelchair back to its normal upright position with the rear wheels back down on to the pavement.

Warning

• Do not get on or off the wheelchair whilst travelling up or down a incline.
• Do not carry extra weight that exceeds the maximum user weight, as the anti-tip wheels are designed to keep the centre of gravity on the back of the wheelchair.
• Do not attempt to travel across a sloping surface greater than 3 degrees, this may cause the wheelchair to tip over.
• Do not attempt to travel up an incline greater than 10 degrees.
• Do not travel backwards down or up an incline/decline.

Warning
Do not travel into kerbs or any raised pavement, this could damage your wheelchair and will be at the expense of your warranty.
4.8 Travelling Down Kerbs / Pavement

• The attendant stands towards the edge of the kerb/pavement. The attendant places their foot on the stepper located at the back of the wheelchair and pulls the push handles backwards down towards them (see Figure 5).
• The wheelchair user then leans back towards the back of the wheelchair, which will cause a leverage effect. This will tip the wheelchair backwards slightly towards the ground allowing the attendant to find a balance point and push the wheelchair in this position towards the edge of the kerb, then down on to the pavement using the push handles (see Figure 6).
• Ensure the rear wheels are safely on the ground before returning the wheelchair back to its normal upright position with the front castor wheels back down on to the pavement.

4.9 Travelling Up / Down Inclines

• The Excel G-Lite Pro needs a minimum of 7 cm ground clearance to be used safely, therefore it is important to always assess any terrain incline or decline challenges that may occur when in use.

Warning
Do not carry any weight on the back of the wheelchair when ascending.
This changes the wheelchair balance and increases pressure on the rear wheels; which can result in the wheelchair tipping backwards.

Wheelchair Specifications

Below you will find the specifications for the Excel G-Lite Pro.

KEY:

• = Adjustable or optional = Varies depending on seat width: 113 kg (17 Stone) for 40 & 45 cm seat width. 135 kg (21 Stone) for 50 cm seat width.
  5.1 Wheelchair Model Information**

Before using your new Excel G-Lite Pro, please make sure you have read and understood the general safety and warnings (see Section 3, page 5).
The Excel G-Lite Pro is available in Self-propel or Transit, however the Excel G-Lite Pro Transit model can only be propelled by an attendant. The attendant should push the wheelchair from behind using the push handles.
The Excel G-Lite Pro Self-propel model can be propelled by both an attendant or the wheelchair user. The user can propel themselves by pushing on the hand rims attached to each side of the rear wheels. The user can slow themselves by applying slight pressure to the rims. When stationary the brake must be applied, using attendant brake or the parking brake lever.

Wheelchair Components

6.1 Folding The Wheelchair

• Fold away the footplates away (see Photo 1 and 2).
• Remove the legrests.
• Remove the seat upholstery.
• Locate the seat tubes and pull them both together and upwards to fold the wheelchair together (see Photo 3 and 4).
• The wheelchair should now be folded.
• For lighter and more compact transportation you can remove the rear wheels. To remove the rear wheels use the quick-release mechanisms on either side of the wheels to remove the corresponding rear wheel from the wheelchair frame.

6.1.1 Unfolding The Wheelchair

• Stand next to the wheelchair.
• Locate the seat tubes and pull them both apart outwards and push them down to unfold the wheelchair (see Photo 5 and 6).
• Check the seat is fully unfolded by standing in front of the wheelchair and ensure the seat tubes are directly on the frame (confirmed when the upholstery seat is flat).
• Secure the seat upholstery back on to the wheelchair.
• Re-attach the legrests back on to the wheelchair frame.
• Unfold the footplates.
• If the rear wheels were removed, re-attach each rear wheel into the quick-release mechanism on each side of the wheelchair frame confirmed by click sound.

6.2 Backrest
The Excel G-Lite Pro is equipped with half-folding backrest and is attached to the tubes of the push handles. To fold the backrest, follow the steps below;

•  Stand behind the wheelchair.
•  Locate both the black levers halfway down the push handle tubes (see Photo 7).
•  Squeeze both black levers at the same time to engage the half-fold mechanism.
• The backrest should now fold down backwards (see Photo 8).

6.3 Legrest Removal
The Excel G-Lite Pro is equipped with swing-away and quick release removable legrests. To remove them, follow the steps below;

• Stand in front of the wheelchair at legrest end and fold the footplates away (see Photo 9 and 10).
• Locate the black lever on a legrest and pull it up, this will enable you to swing the legrest outwards (see Photo 11).
• Swing the legrest 90 degrees outward and then pull the legrest straight up from the wheelchair frame to remove.
• Repeat the steps above to the other legrest.

6.3.1 Legrest Re-install

• Stand in front of the wheelchair at legrest end.
• Re-attach the legrest back on to the frame at the same 90 degree outward angle it was removed from (see Photo 11).
• Swing the legrest 90 degrees forward back to its original forward position until you hear a click sound confirming the legrest is secured (see Photo 12) and then unfold the footplate.
• Repeat the steps above to the other legrest.

6.4 Adjusting The Footplate Height
The Excel G-Lite Pro footplates can be adjusted in height however an Allen key is required to do so. Tadjust the footplate height, follow the steps below;

• For easy adjustment, remove legrests a (see Section 6.3).
• Locate the bolt on a footrest (see Photo 13).
• Loosen the bolt using a Allen key.
• Move the footplate up or down to adjust the footplate height.
• Re-tighten the bolt, to secure the adjustment.
• Repeat the steps above to the other legrest footplate.

6.5 Adjusting Armrest Height
Both Excel G-Lite Pro models are equipped with height adjustable armrests. To adjust the height of the armrests, follow the steps below;

• Locate on the armrest the silver button (see Photo 14).
• Press and hold the silver button whilst pulling the armrest up or pushing down to adjust the armrest height (see Photo 15).
• Release the button to set the adjustment.
• Repeat the steps above to the other armrest.

6.6 Brakes
The Excel G-Lite Pro Self-propel model is equipped with parking brake lever located between the rear and front wheels for the user or attendant to use. The Excel G-Lite Pro Transit model is designed to be propelled by an attendant and comes with attendant brakes.
Follow the steps below on how to use;
If you are the user sat in the Self-propel wheelchair locate the black lever between the wheels (see Photo 16). Then push the black lever forward until you hear a click sound, confirming the parking brake has been secured (see Photo 17).
Alternatively if you are out of the wheelchair, stand in front (footrest end) of the wheelchair, then locate the black lever between the wheels. Pull the lever forward toward yourself until you hear a click sound, confirming the parking brake has been secured.

6.6.1 Attendant Brake / Parking Brake
If your Excel G-Lite Pro comes with attendant brakes, the attendant should follow the steps below;

• To bring the wheelchair to a stationary position, squeeze both push handles and big lever together to engage the brakes.
• Pull the smaller lever down on the push handles to apply the parking brake (see Photo 19).
• To release the parking brake squeeze both small levers up.

6.7 Seatbelt
If your Excel G-Lite Pro comes with a seatbelt, follow the steps below;

• When in the wheelchair, you can fasten the belt by clicking the two loose ends together (see Photo 20).
• If the belt is too loose or too tight you can adjust this to your chosen preference (see Photo 21).
• To release the seat belt, squeeze together both lock legs to unlock it.

6.8 Storage Bag
The Excel G-Lite Pro is equipped with storage bag located on the rear of the wheelchair on the backrest. To use the storage bag undo the Velcro flap and redo the Velcro flap to secure closure. 6.9 Upholstery
The Excel G-Lite Pro is equipped with removable seat cushion and upholstery. To remove the upholstery follow the steps below

• Stand behind the wheelchair.
• Locate the upholstery Velcro flap at the top of the backrest and undo (see Photo 23 and 24).
• Locate the upholstery Velcro flap underneath the seat and undo (see Photo 25 and 26).
• Pull the upholstery off the wheelchair to remove.
• To replace the upholstery back on to the seat, re-attach the upholstery to the front of the backrest first using the strips as a guide ensuring it is straight and even.
• Then fold and secure the Velcro flaps to the seat.

6.10 Quick-release Wheels
The Excel G-Lite Pro Self-propel model wheelchair is equipped with 24” quick- release rear wheels. To use the quick-release mechanisms, follow the steps below;

• Stand at one side of the wheelchair.
• Locate the quick-release mechanism on the centre of the rear wheel.
• Tilt the wheelchair slightly off the ground with one hand.
• Press the quick-release button fully in to release the rear wheel from the frame and pull it away.
• Repeat the steps above to the other rear wheel.
• To re-attach the rear wheels back on and into the wheelchair frame, follow the steps above in reverse order.

Warning
Ensure the rear wheels are securely re-attached into the frame and the ball bearing system has been engaged before use.

Maintenance

There are various maintenance checks that you can carry out yourself to keep your wheelchair in optimum condition. If you regularly check the wheelchair and perform small maintenance tasks, this will extend the lifetime of your wheelchair and maintain its ease of use. In the following paragraphs these maintenance checks are further described.
7.1 Tyres
Both Excel G-Lite Pro models are equipped with Polyurethane (PU) tyres. An advantage of PU tyres is that they do not need to be pumped up and can not be punctured. PU tyres should also be checked weekly as a precautionary measure, although they are maintenance free it is important to check they are in good condition to ensure they are still safe to use.

• Always clean PU type of tyres with car shampoo or a mild soap.
• Always use a moist cloth or sponge with luke warm water.
• Ensure the wheels are thoroughly dried with a soft cloth or towel.

7.2 Brakes
Inspect both brakes for sharp rims. If there are sharp rims on the brakes we advise you to replace them.

• Ensure that all parts of the brake are in the right position and securely fastened.
• Ensure that the mechanism is functioning smoothly. If the brakes are not functioning smoothly, we recommend adding one or two drops of WD40 oil to the turning points.
• Remove any surplus oil and dirt after brake check if oil has been used.
• Ensure the brakes do not come into contact with the wheels as you are moving.

7.3 Cross-frame
The cross-frame of the wheelchair is located underneath the seat of the wheelchair and must be kept in good condition to avoid rust from occurring.

• Always check the wheelchair can easily be folded and unfolded.
• Always check the wheelchair travels in a straight line while moving.
• Ensure the cross-frame is not bent and shows no signs of wear or damage.

7.4 Rear Wheels
A good adjustment of the rear wheels improves the stability of the wheelchair.

• Make sure that the wheels can move freely without touching anything.
• Make sure there is no markings on the rear wheels.

7.5 Front Forks / Castor Wheels
The front fork must move and turn freely to ensure a smooth ride when using the wheelchair.

• Make sure the nut of the front fork is not over tightened or overly loose.
• When the nut is too loose, the wheels will rotate but the ride will be uncomfortable.
• If the nut is to tight, the wheelchair will be difficult to steer because the bearings become pushed, so the balls can not move freely.
• When the nut is correctly in place the front wheel will stop slowly.
• Make sure the front castor wheels show no signs of wear and or damage.

7.6 Upholstery
It is important to check the upholstery of your wheelchair regularly. Torn or worn upholstery can not support weight safely which could result in user injury and or further damage to your wheelchair.

• Check the textile coating for holes, cracks and worn areas.
• Check the upholstery mount grommets to make sure that they are all correctly aligned and secured.

7.7 Cleaning
It is important to clean your wheelchair regularly and ensure it is kept dirt as well as dust free.

• Clean the upholstery, body and plastic components on the wheelchair regularly with a mild soap and luke warm water. Never use abrasive cleaners, they can damage the varnish and never use steam or high pressure cleaners.
• Never use solvents, abrasive waxes/chemicals and or silicone spray.
• Thoroughly dry the wheelchair after cleaning with a soft cloth or towel. Always dry you wheelchair after it has come in to contact with any wet weather, for example, rain and snow.

Transportation

The Excel G-Lite Pro is designed to be easily transported by car. The legrests of both Excel G-Lite Pro models can also be removed, then the wheelchair can be folded. The Excel G-Lite Pro Self-propel model can be further disassembled down by removing the rear wheels using the quick-release mechanisms and then folding the wheelchair.

Maintenance Schedule

It is very important to maintain the condition of your wheelchair with regular sufficient general maintenance. We advise you to take your wheelchair to a service professional for a check at least once a year. Regular general maintenance should be carried out, in order to prevent any unnecessary problems and or damage occurring to your wheelchair. A poorly maintained and or neglected wheelchair will be at the expense of the warranty, therefore please ensure you follow the general maintenance schedule below;
Daily (Before use)

• Check the fold ability of the wheelchair including backrest.
• Check if the brakes are working correctly (including parking brake).
• Check all wheels tyre tread for wear and or damage.
• Check the wheel movement of the front and rear wheels (including turn ability).
• Check the seat and back upholstery for wear and or damage.

Monthly

• Check all bolts, screws and nuts (tighten if necessary).
• Check both legrests quick-release locking mechanisms.
•  Check both rear wheels quick-release mechanism (Self-propel only).
• Check all wheel spokes for tension.
• Check all wheels tyre tread for wear and or damage.
• Check the condition of the frame.

Yearly

•  Professional service check

Warning
When carrying out regular checks, if unsure about any results, always seek professional technical advice from your local dealer and refrain from using the wheelchair until it has been checked by a service professional.

Warranty Application

This warranty is only granted to you as the consumer. It is not intended to be used commercially (hire for institutional use).
Warranty period on wheelchair: 2 year warranty on all parts (excluding general wear and tear items listed below);

•  Upholstery
•  Padding
• Inner tubes
•  Rubber tyres
•  PU tyres (including castor and rear wheels)
• Air tyres (including castor and rear wheels)
• Castor wheels
• Rear wheels
• Front forks
• Brakes
• Rubber accessories (including knobs, levers, handles, armrest, seat, frame rubber padding)
• Plastic accessories (including knobs, levers, handles, crutch holder, armrests, screws and bolts)
•  Fabric accessories (including handles, seatbelts, straps/harness and Velcro fittings)

10.1 Warranty Conditions

The warranty period starts upon the date of purchase of your wheelchair. If within the warranty period, your wheelchair develops a defect, it will be repaired or replaced. However you do need to provide to Excel Mobility a complete warranty registration form or a copy of the receipt with date of purchase.
Without a warranty registration form or proof of the purchase, the warranty will start at the date when you purchased the wheelchair from the dealer.
Repairs and replacements must be fitted by an authorised Excel Mobility service agent. To qualify for the warranty, your wheelchair must have an up to date service schedule. Furthermore, if a problem occurs, you need to inform the Excel Mobility service agent immediately.
When parts of the wheelchair fail within the warranty period of purchasing, the part or parts will be repaired or replaced free of charge, if the problem is a manufacture or material error and only if the wheelchair is with its original owner, our warranty is non-transferable between shops or persons.
This warranty does not include any labour charges incurred by replacements. Replaced or repaired parts fall under the same warranty conditions as the original wheelchair. Worn parts are not guaranteed, unless these parts are worn as a direct result of an original manufacture defect. These parts include upholstery, armpads, tyres and similar wear/tear product parts. The warranty application above describes all these wheelchair parts and are applied for the models bought at the normal price.
Under normal circumstances no responsibility is accepted when the wheelchair needs replacement or repairs as a direct result from:

• Not maintaining the wheelchair and parts according to the recommendations of the manufacture, or not using the specific original parts.
• Damaging the wheelchair or parts by inattentive use, accident or wrong use.
• Adjusting the wheelchair or parts, different from the specifications of the manufacture, or repairs done before the service agent is informed of the issue.
• If the product is not equipped with an original factory frame number and identification label as described in the user manual (see Section 2, page 3).

The wheelchair which is described and shown in this user manual can differ from your own model in details. However, all instructions are relevant, independent of slightly different details. We reserve the right to change the product in this user manual without further notice. All drawings, measures and capacities showed in this user manual, are approximations and may be slightly different to your wheelchairs specifications.
For warranty, service and or technical support, contact the authorised dealer from where you originally purchased your wheelchair from. In the event they are unable to help or satisfy, Excel Mobility welcomes you to contact us in writing.

Warning
Excel Mobility cannot be liable for any consequent or individual damage whatsoever.
While this user manual is created with care, it is not exclusive. If your wheelchair does not comply with the rules contained in this user manual, you should always go to an authorised Excel Mobility dealer or the dealer who sold you the product to discuss the problem. The warranty is only valid during the indicated period. If adjustments are made to the Excel G-Lite Pro, which have structural impact on the product, the warranty will become void.

Excel Mobility Manufacturing Co. Ltd.
Rm 1907, 19/F, Dominion Centre,
43-59 Queen’s Road East, Wan Chai,
Hong Kong

IMPORTER FOR UK: (For UK customers)
Van Os Medical UK Limited
Excel House, Ashbrooke Park,
Sherburn-In-Elmet, North Yorkshire,
LS25 6PJ, United Kingdom

( + 44 (0) 1977 681 400
** sales@vanosmedical.com
: www.vanosmedical.co.uk

SUNGO UK
3rd Floor, 70 Gracechurch Street,
London, EC3V 0HR,
United Kingdom

IMPORTER FOR EU27: (For EU27 customers)
Van Os Medical B.V.
Koperslagerij 3,
4651 SK, Steenbergen,
The Netherlands

( + 31 (0) 167 57 30 20
****info@vanosmedical.nl
www.vanosmedical.nl

SUNGO EUROPE B.V.
Olympisch Stadion 24, 1076 DE Amsterdam,
The Netherlands

References

• vanosmedical.co.uk
• Van Os Medical B.V. | Manufacturer of manual wheelchair, mobility scooters and rollators - Van Os Medical B.V.

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