Kensington K38230WW Universal Dock for Windows/Mac Specifications and Datasheet

Kensington K38230WW Universal Dock for Windows/Mac

Product Description

Let the leader in professional desktop performance make your transition to USB-C connectivity as smooth as possible with the SD4500 USB-C Universal Dock that works with Windows®, Mac OS®, and Chrome OS® devices. A single cable lets you quickly plug in your laptop and have instant access to all your peripheral desktop accessories, including 4K video and data transfer. Zero Footprint mounting is ideal for workstations with limited space (mount sold separately) and it’s Thunderbolt™ 3 compatible.

Product information

• Depth 26mm
• Width 217mm
• Height 95mm
• Gross weight 0.98kg

Retail Packaging Information

• Depth 240mm
• Width 146mm
• Height 88mm
• Gross weight 1.17kg
• UPC# 085896382300
• Unit Quantity 0

Master Case Information

• Depth 360mm
• Width 252mm
• Height 169mm
• Gross weight 5.11kg
• UPC# 50085896382305
• Unit Quantity 4

Shipping Information

• Country of origin CN
• Minimum Order Quantity 4
• Warranty Period 36

General information

• Color Black
• Recycled % 0

What’s in the box

1. Docking Station
2. USB-C Cable
3. 60W Power Adapter
4. Quick Start Guide
5. Warranty Card

Features

• USB-C™ connectivity that provides 4K video and data in a single cable
• Plug & Play installation without the need for drivers or downloads (Mac OS requires a one-time Ethernet driver download)
• Zero Footprint mounting allows the dock to be placed on the back of a VESA-compatible monitor (Dock Mount K33959WW sold separately)
• 4K Ultra HD resolution (4096×2160) to single monitor at 60Hz via HDMI or DisplayPort, or dual monitors at 30Hz
• Three USB 3.1 Gen 1 ports and one USB-C port to connect up to 4 accessories
• One of the front USB 3.1 ports can also be used as a 2.1A fast charge port to power up a tablet or smartphone
• Gigabit Ethernet port for wired network connectivity
• Kensington Security Slot™ offers a convenient way to attach a cable lock from the industry leader in physical security
• 3.5mm headphone and microphone jacks
• Thunderbolt™ 3 compatible
• Compatible with Windows® 10, 8.1; Mac OS® X 10.10 or later; Chrome OS®
• Mac and Chrome OS devices only support a single display

Specifications

• Charges Smartphones (1 AMP) 1
• Charges Tablets (2.1 AMP) 1
• Compatibility Windows 8.1, Windows 10, macOS X 10.11, macOS X 10.10, Chrome OS 44 and above
• Connections Gigabit, USB-C
• Features Kensington Security Slot

Troubleshooting Guide

When the host device’s USB‐C capabilities are fully compatible with our docking station features and all software on your host device has been updated, the performance should be nearly flawless. If you encounter performance issues after installing your docking station, the likely cause is a compatibility or settings problem. Please take a look at our troubleshooting section and see if your problem is common and easily rectified.

Things to Know Before You Buy/Common Issues

• Your laptop or device must have a USB‐C port. (Using an adapter on a USB 3.0 port will not work.)
• Your device must be running Windows 10, 8.1, Mac OS X Yosemite (10.10) or later, or Chrome OS.
• For video output, your USB‐C laptop or hybrid must support DisplayPort Alt. Mode over USB‐C
• Dual video is only supported on Windows 10 and 8.1 devices (Mac and Chrome USB‐C devices do not support dual video over MST).
• For the SD4600P dock to provide charging, your USB‐C device must be designed to support Power Delivery (PD). Not all USB‐C devices support PD.
• Mac OS devices need to perform a one‐time software download to support the Ethernet port.
• Ensure the graphics driver (typically from Intel or AMD) on your USB‐C device is up to date. Many video problems, such as flickering or fuzziness, can be fixed by running a system update on your device to update the driver.
• The USB‐C cable can be plugged into a Thunderbolt 3 port on your device. Please note that while the USB‐C cable is compatible with the TB3 port, it will not support full TB3 speeds.

Problem: The dock is not charging my laptop or 2‐in‐1 hybrid tablet.

Possible Solutions:

• USB‐C power delivery (PD) is supported on SD4600P for up to 60W (Profile 4). Even if your laptop supports a higher wattage, the dock may still provide a charge to your device’s battery.
• Ensure that your device supports Power Delivery (PD) over USB‐C. Not all USB‐C ports on laptops are designed to support PD. If your laptop does not support PD, the laptop cannot take advantage of the charging capabilities of the SD4600P dock. Please check your laptop’s user manual or contact the manufacturer to confirm your device is compatible with PD.

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Problem: There is no video on the monitors that are connected to the dock.

Possible Solutions:

• The DisplayPort video output on the dock will only support a connection to a DisplayPort monitor. An active adapter may be required if you would want to convert to an HDMI, DVI, or VGA connection.
• The HDMI video output on the dock will only support a connection to an HDMI monitor, or to a DVI connection with a passive adapter.
• Check your display settings and that you are set up in “Extend Mode” (Fn+F8), then drag an open window on your laptop off the side of the laptop screen to see if it shows up on the monitor.

Problem: I am trying to set up dual monitors on my desktop. However, only one of the two monitors is working. The other one is not showing anything.

Possible Solutions:

• Ensure that you have the latest graphics driver from your PC’s manufacturer.
• Check your graphics card setting (usually Intel or AMD), and ensure that the connected monitors are detected correctly, and are set as “Extended Desktop”.
• Check your operating system’s display setting and ensure that your desired setting is selected correctly.

Contact Us

If you are still having trouble with your Kensington USB‐C docking station, please contact Kensington’s Technical Support team at 1‐800‐535‐4242.

FAQ’s

What is the Kensington K38230WW Universal Dock used for?

The Kensington K38230WW Universal Dock is a device that allows you to connect your laptop to multiple peripherals and displays through a single cable connection.

What types of devices is the dock compatible with?

The dock is designed to be compatible with both Windows and Mac laptops that support USB-C or USB 3.0 connectivity.

What ports are available on the Kensington K38230WW Universal Dock?

The dock typically features a variety of ports, including USB ports, HDMI or DisplayPort outputs, Ethernet port, audio ports, and more.

Can I use the dock to connect to multiple displays simultaneously?

Yes, the Kensington Universal Dock often supports dual monitor setups, allowing you to extend or mirror your laptop's display onto external monitors.

Does the dock support charging my laptop while connected?

Yes, some versions of the Kensington K38230WW Universal Dock may provide power delivery capabilities to charge your laptop while it's connected.

Is the dock compatible with USB-C and USB 3.0 laptops?

Yes, the dock is designed to work with laptops that have USB-C or USB 3.0 ports, offering versatility in compatibility.

How do I connect the dock to my laptop?

You can connect the dock to your laptop using the provided USB-C or USB 3.0 cable, plugging it into the appropriate port on your laptop.

What is the maximum resolution supported for external displays?

The maximum resolution can vary, but the dock often supports resolutions up to 4K for connected displays.

Can I use the dock to connect peripherals like a keyboard and mouse?

Absolutely, the dock includes USB ports that you can use to connect peripherals such as keyboards, mice, external hard drives, and more.

Does the dock require any software installation?

In some cases, you may need to install drivers or software provided by Kensington to ensure optimal performance and compatibility.

Is the dock suitable for office and home use?

Yes, the Kensington Universal Dock is versatile and can be used in both office and home environments to expand connectivity.

Can I use the dock with older laptops that don't have USB-C or USB 3.0 ports?

The dock is primarily designed for laptops with USB-C or USB 3.0 ports. If your laptop doesn't have these ports, you may need additional adapters or docking solutions.

Reference: Kensington K38230WW Universal Dock for Windows/Mac Specifications and Datasheet

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