poly Sync 10 Series Corded Speakerphone User Guide

: June 13, 2024
: Poly

Table of Contents

Controls and status lights
Setup
Basics
Troubleshoot
What’s in the box
Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Poly Sync 10 Series
Corded Speakerphone
User Guide

Controls and status lights

A portable speakerphone with corded connectivity. poly Sync 10 Series Corded
Speakerphone - fig 1

| Press to interact with Microsoft Teams (Teams model only, desktop application required)
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| Volume down
| Mute / Hold
| Volume up
| Call
| LED bar

LEDs

LED bar	What lights mean
Flashing green	Incoming call
Solid green	In a call
Solid red	Mute active
Flashing red	Call on hold

NOTE: LEDs do not illuminate in standby mode.
Be safe
Please read the safety guide for important safety, charging, battery and regulatory information before using your new device.

Setup

Corded setup
Connect the USB cable from the speakerphone to the USB port on your computer.
NOTE: Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of port. poly Sync 10 Series Corded Speakerphone - fig
2 Load software
Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/software.

Enable features
Change settings
Configure call control for softphones
Update device firmware
Manage notifications and alerts
Schedule health and wellness reminders

Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/software.

Basics

poly Sync 10 Series Corded Speakerphone - fig 3 Power
Plug the USB cable into your computer. The LED bar illuminates when powered on.
NOTE: Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of port.
Answer or end a call
Press the Call button to answer or end a call.
Make a call
Dial using your softphone application.
Hold call

Press and hold the Mute button for 2 seconds to hold the call. The LED bar flashes red.
To resume call, hold the Mute button for 2 seconds. The LED bar returns to solid green.
NOTE: The Call button is also equipped to hold calls. Press the Call button for 2 seconds to hold/resume call.

Volume
Press the Volume up (+) or down (-) buttons to increase or decrease volume.
Adjust speakerphone microphone volume
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute/Unmute
During an active call, press the Mute button to mute or unmute the microphones.
Manage mute settings in Poly Lens App.
Launch Microsoft Teams (Teams model only)
Your device has a Teams button to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification.

When not on a call, tap the Teams button to view Microsoft Teams app on your computer.
When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.
NOTE: Teams model and open Teams desktop application required. Teams mobile application is not supported.
NOTE: If your Teams button is not responsive, ensure your Poly device is the default audio device in Microsoft Teams settings.

Troubleshoot

(Teams model only) How do I interact with Microsoft Teams?| • Tap the Teams button to quickly open and use Microsoft Teams.
• Teams model is compatible with Microsoft Teams desktop app. Teams mobile app is not supported.
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(Teams model only) When I tap the Teams button nothing happens.| • Your device is not set as the default audio input and output device in Microsoft Teams. Change settings in Microsoft Teams.
How do I manage my speakerphone using Poly software?| • Your speakerphone is supported by Poly desktop application: Poly Lens Desktop App. Download: poly.com/software.

What’s in the box

Contents may vary by product. poly Sync 10 Series Corded Speakerphone -
fig 4 Speakerphone with USB-A to USB-C adapter Quick start guide

Support

NEED MORE HELP?
poly.com/support

Manufacturer:
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States| Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands| Plantronics Ltd.
Building 4, Foundation Park
Cannon Lane, Part 1st Floor
Maidenhead, SL6 3UD
United Kingdom
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© 2022 Poly. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
Model ID: SY10/SY10-M USB-A/C. System: Poly Sync 10 has a SY10/SY10-M speakerphone.
221074-06 01.22