cantaloupe RMA Processing for Repairs Instructions
- June 12, 2024
- cantaloupe
Table of Contents
cantaloupe RMA Processing for Repairs
Product Information
The RMA Processing for Repairs feature allows users to create and submit a Repair RMA (Return Merchandise Authorization) in Seed Live.
Key Features
- Easy creation and submission of Repair RMA
- Ability to create Parts RMA for accessories
- Serial Number search functionality
- Issue description box for providing details about the problem
- Contact and shipping information fields for accurate processing
- Confirmation page with turnaround time information
Contact Information
For any questions or assistance with submitting an RMA for repairs, please
reach out to our Customer Service team:
Phone: +1 888.561.4748
Email: [email protected]
Note:
Please note the language on the confirmation page about the turnaround time.
Product Usage Instructions:
- Login to Seed Live.
- Go to the Device Management tab and click on RMA in the menu.
- Click the “Create Repair RMA” button. For accessories, click the “Create Parts RMA” button.
- Enter the Serial Number(s) in the provided box and click on “Search”.
- In the lower section, click the checkbox next to the Serial number and then click the “Add Selected” button.
- Enter an issue description in the box to the right of the device number, then copy and paste the text into the RMA Description box below. We need a description of what the problem is to diagnose the issue with your device. If you have a case number, please include that as well.
- Enter the contact name and shipping information in the appropriate boxes. Once all the information is entered correctly, click the “Create RMA” button.
- The screen that comes up after is the confirmation page. Please note the language on the bottom of this screen about turnaround time.
If you have any questions or need assistance with submitting an RMA for repairs, please reach out to our Customer Service team at +1 888.561.4748 or [email protected].
Read User Manual Online (PDF format)
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