cantaloupe RMA Processing for Repairs Instructions

June 12, 2024
cantaloupe

cantaloupe RMA Processing for Repairs

cantaloupe-RMA-Processing-for-Repairs-product

Product Information

The RMA Processing for Repairs feature allows users to create and submit a Repair RMA (Return Merchandise Authorization) in Seed Live.

Key Features
  • Easy creation and submission of Repair RMA
  • Ability to create Parts RMA for accessories
  • Serial Number search functionality
  • Issue description box for providing details about the problem
  • Contact and shipping information fields for accurate processing
  • Confirmation page with turnaround time information

Contact Information

For any questions or assistance with submitting an RMA for repairs, please reach out to our Customer Service team:
Phone: +1 888.561.4748
Email: rma@cantaloupe.com
Note:
Please note the language on the confirmation page about the turnaround time.

Product Usage Instructions:

  1. Login to Seed Live.cantaloupe-logo
  2. Go to the Device Management tab and click on RMA in the menu.cantaloupe-RMA-Processing-for-Repairs-2
  3. Click the “Create Repair RMA” button. For accessories, click the “Create Parts RMA” button.cantaloupe-RMA-Processing-for-Repairs-3
  4. Enter the Serial Number(s) in the provided box and click on “Search”.cantaloupe-RMA-Processing-for-Repairs-4
  5. In the lower section, click the checkbox next to the Serial number and then click the “Add Selected” button.cantaloupe-RMA-Processing-for-Repairs-5
  6. Enter an issue description in the box to the right of the device number, then copy and paste the text into the RMA Description box below. We need a description of what the problem is to diagnose the issue with your device. If you have a case number, please include that as well.cantaloupe-RMA-Processing-for-Repairs-6
  7. Enter the contact name and shipping information in the appropriate boxes. Once all the information is entered correctly, click the “Create RMA” button.cantaloupe-RMA-Processing-for-Repairs-6
  8. The screen that comes up after is the confirmation page. Please note the language on the bottom of this screen about turnaround time.cantaloupe-RMA-Processing-for-Repairs-7

If you have any questions or need assistance with submitting an RMA for repairs, please reach out to our Customer Service team at +1 888.561.4748 or rma@cantaloupe.com.

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