poly CCX 400 Touchscreen Phone Instruction Manual

: June 12, 2024
: Poly

Table of Contents

BENEFITS
POLY CCX 400
SPECIFICATIONS
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SIMPLE AND INTUITIVE.

BENEFITS

Conversations stay on track with Poly HD Voice.
Command the conversation with touchscreen simplicity.
Eliminate distracting background noise at the source with Poly NoiseBlockAI and Acoustic Fence technology.
Easy for IT to install and manage with robust provisioning and support tools— including Poly Lens.

POLY CCX 400

Sometimes all you need is a reliable touchscreen phone. An always-on, alwaysready phone you can count on. The Poly CCX 400 is an entry-level business media phone that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are one swipe or one tap away on a color touch screen.

Color touch-screen operation with 5” multi-touch LCD display.
Hear every nuance with Poly HD Voice and Poly Acoustic Clarity.
Eliminate distracting background noise with Poly Acoustic Fence technology.
Full-duplex speakerphone operation with world-class echo cancellation and Poly NoiseBlockAI technology.
Wall mountable with optional CCX 400 wall mount kit.

POLY CCX 400 poly CCX 400 Touchscreen Phone -
protocol

SPECIFICATIONS

USER INTERFACE FEATURES

Gesture-based, multitouch-capable capacitive touch screen
5-inch color LCD (720 x 1280 pixel)
9:16 aspect ratio
Screen saver
On-screen virtual keyboard
Voicemail support
Adjustable base height
One USB type-A port (2.0 compliant) for media and storage applications
Unicode UTF-8 character support
Adjustable font size selection (regular, medium, large)
Normal and dark mode
Multilingual user interface including Arabic, Chinese, Czech, Danish, Dutch, English (Canada/ US/UK), French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, and Swedish

AUDIO FEATURES

Poly HD Voice technology delivers lifelike voice quality for each audio path; handset, hands-free speakerphone, and optional headset
Poly Acoustic Fence technology removes background office noise heard by far end when using handset or wired headsets
Poly Acoustic Clarity technology providing full-duplex speakerphone conversations, acoustic echo cancellation and Poly NoiseBlockAI technology background noise suppression
Poly NoiseBlockAI technology removes most background noise when using the speakerphone even while you are talking
TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
Frequency response—150 Hz—7 kHz for handset, optional headset and handsfree speakerphone modes
Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
Individual volume settings with visual feedback for each audio path
Voice activity detection
Comfort noise generation
DTMF tone generation (RFC 2833 and in-band)
Low-delay audio packet transmission
Adaptive jitter buffers
Packet loss concealment
OPUS support

HEADSET AND HANDSET COMPATIBILITY

Dedicated RJ-9 headset port
Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
Compliant with ADA Section 508 Subpart B
1194.23 (all)
Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
Compatible with commercially-available TTY adapter equipment
USB headset support

NETWORK AND PROVISIONING

SIP protocol support
SDP
IETF SIP (RFC 3261 and companion RFCs)
Two-port gigabit Ethernet switch
10/100/1000Base-TX across LAN and PC ports
Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
Manual or dynamic host configuration protocol (DHCP) network setup
Time and date synchronization using SNTP
FTP/TFTP/HTTP/HTTPS serverbased central provisioning for mass deployments
Provisioning and call server redundancy supported
QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
VLAN—CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
– Network address translation support for static configuration and “keep- alive”
SIP signaling
RTCP and RTP support
Event logging
Syslog
Hardware diagnostics
Status and statistics reporting
IPv4 and IPv6
TCP
UDP
DNS-SRV

SECURITY

802.1X authentication and EAPOL
SRTP Media encryption using AES-256
Transport layer security (TLS)
Encrypted configuration files
Digest authentication
Password login
Support for URL syntax with password for boot server address
HTTPS secure provisioning
Support for signed software executables

POWER

Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 3) 13 W (Max)
External Universal AC/DC Adapter (optional) 5 VDC @ 3 A (15 W)
ENERGY STAR ® rated

REGULATORY APPROVALS

Australia RCM
Brazil ANATEL
Canada ICES and NRTL
China RoHS 2.0
EEA CE Mark
Russia Customs Union
Indonesia SDPPI
Japan VCCI
Mexico NYCE
NZ Telepermit
Saudi Arabia CITC
South Africa ICASA
South Korea KC
USA FCC and NRTL

SAFETY

UL 62368-1
CAN/CSA C22.2 No. 62368-1-14
EN 62368-1
IEC 60950-1 & IEC 62368-1
AS/NZS 62368-1

EMC

FCC Part 15 Class B
ICES-003 Class B
EN 55032 Class B
EN 55024
CISPR32 Class B
VCCI Class B

OPERATING SYSTEM

Android 9
OPERATING CONDITIONS
Temperature: 0 to 40 °C (+32 to 104 °F)
Relative humidity: 5% to 95%, noncondensing
STORAGE TEMPERATURE
-40 to + 70 °C (-40 to + 160 °F)

POLY CCX 400 BUSINESS MEDIA PHONE COMES WITH:

Console
Handset with handset cord
Network (LAN) cable—CAT-5E
Desk Stand
Setup Sheet
SIZE UNIT
18.1 cm x 21.5 cm x 5.0 cm WxHxD
7.1 in x 8.5 in x 2.0 in WxHxD
PART NUMBER
2200-49700-025 CCX 400 Business Media Phone. Open SIP. PoE. Ships without power supply
2200-49700-019 CCX 400 Business Media Phone. Microsoft Teams. PoE. Ships without power supply
2200-49703-001 CCX 400 wall mount kit
WEIGHT
Unit box weight: 1.043 kg (2.23 lbs)
UNIT BOX DIMENSIONS
22.2 cm x 24.3 cm x 6.9 cm WxHxD
8.7 in x 9.6 in x 2.7 in WxHxD
MASTER CARTON QUANTITY
Ten (10)
WARRANTY
One (1) year

LEARN MORE
For more information on CCX 400 visit poly.com/ccx
©2023 Poly.
All trademarks are the property of their respective owners. 3.23 614851
DATA SHEET