ATVOITI USB C to HDMI 4K Cable User Manual

ATVOITI USB C to HDMI 4K Cable

OVERVIEW

1. Signal output device (Support DP Alt Mode)
2. Signal input device (HDMI1.4 or up)

ATTENTION

Specifications

1. Input: USB Type-C Male
2. Output: HDMI Female
3. Audio Support: Yes
4. Installation: Plug and Play, Rejection Delay

Quick User Guide

1. Not for charging or file transfer.
2. ONLY work with DP Alt Mode-supported devices. Please consult your device’s user manual, contact the seller, or check the manufacturer’s website to see if they are DP Alt Mode-supported devices. ONLY work with video-enabled USB-C devices for video output, meaning Thunderbolt 3 and USB-C 3.1 Gen 2 or up devices. E.g. Thunderbolt 4, USB-C 3.2.
3. Feel free to find our customer support team with any questions on product & compatibility.
4. UNI-DIRECTIONAL from USB C source device to HDMI target screen.
5. Apple M1 & M2-based devices only support one external display.
6. Recommend connecting our cable to the device directly. Do not use Dock or Hub.
7. Important: This usb c hdmi cable is NOT compatible with phones of the pixel.
8. Not for USB Type C 2.0 or 3.0.

Compatibility Check

Mac & PC:

• Apple; MacBook Pro (Late 2016) and newer, MacBook Air (Late 2018) and newer; MacBook ( Late 2015) and newer; Mac Studio(2022), Mac Mini (Late 2018) and newer;
• Surface Book 2; Surface Go; Google Chromebook Pixel (2015);
• Google Pixelbook; Google Pixel Slate; Dell Latitude 7373; 5570; 5490,5400 (2019);
• Dell XPS 13/15; Razer Blade Stealth Series (and more)
• Phones & Tablets: V iPad Pro 12.9″ 5/4/3, iPad Pro 11″ 3/2/1; iPad Air 5/4; iPad mini 6 Galaxy Fold / A90 5G / S22 / S21 / S20 / S10 / S9 / S8 / Note 20/ Note 10/ Note 9 / Note 8, Samsung Galaxy Book, Galaxy Tab S4 / S5e / S6/ S7 / S8 and their plus versions. To mirror a Samsung phone, you may need to turn off the
• DeX first: Phone settings – “Connections” – “Device Connection” – Tap on the gear icon next to the “Samsung DeX” option – “Turn Off” Huawei Mate X2/ 40 Pro+ / 40 Pro / 40 / 30 / 20 / 20 Pro/20 X, Mate 10 / 10 Pro / x, P40 / P30
• System Support: Windows, macOS, Android, Linux, Ubuntu, ChromeOS, SteamOS, etc.
• Function Support: Samsung DeX Mode, MacBook Clamshell Mode, HDCP, 3D Vision, A/V Sync

Non-Compatibility:
x iPhone, iPad(Lightning), Nintendo Switch, X Box, PS5/PS4, GoPro, Amazon Kindle Fire Tablets, LG Stylo 4/5/6, Motorola series phone G6 Plus/G7, OnePlus 2/3/3T/5/5T/6/6T/7, Pixel phones. etc.

• X Samsung: A5/A6/A10/A10e/A11/A20/A50/A70/A71/A80/S6/S7/J6/J7/M20/ M30. Tab A/ Tab 3/Tab S3/Tab S6 Lite/Tab S7 Lite
• X Huawei: P9/P10/P10 Lite/P20 Lite/P30 Lite, Mate 9/Mate 20 Lite, Mediapad T5/M5/M5 Lite, M5 Pad, NOVA, Honor 9 X Motorola series phone, LG Stylo 4/5, Pixel phones, OnePlus 2/3/3T/5/5T/6/6T, etc. Not compatible with devices that don’t support the protocol of DP Alt Mode.
• Note Surface Dock 2 : Works for the rear-facing ports only. NOT the front ports.
• Note: If your device is not listed, please do not hesitate to consult us by Q&A or “Ask a Question” from the seller page.

FAQS

1. I can’t get the HDMI port to work. What should I do? Please try some of the following steps:
   • Confirm if the connected USB-C port of your device supports DP Alt Mode. Please consult your device’s user manual, contact the seller, or check the manufacturer’s website to see if they are DP Alt Mode supported devices.
   • Try a different computer to see if the issue still persists.
   • Verify that your monitor is configured to the correct input (HDMI).
2. Does this cable support charging?
   • No, it doesn’t support charging.
3. No signal on the display
   • Make sure the USB-C port of your device supports video signal output (DP Alt Mode).
   • Make sure your laptop is connected to AC power.
   • For some displays that do not automatically detect and switch input sources, please adjust manually to select the correct HDMI input source.
   • For displays with multiple HDMI ports, try another one.
   • Make sure all connections are tight, and then reboot your devices to see if there are any differences.
   • Try to update firmwares from manufacturer official websites. E.g.motherboard BIOS, UEFI of the laptop.
4. Screen flickers
   • Wipe the ports with an insulated cotton pad before connecting since dust accumulation may lead to poor connection.
   • Lower the resolution and refresh rate.
5. No sound
   • System Preferences> > Sound >> Output. Change the audio output from your laptop to a TV or other devices.
   • Update Realtek Audio Driver for Windows 10 (64-bit) or later Audi Driver from the manufacturer’s Official Website.
6. Stop working after some time
   • Re-plug and make sure all connections are tight, and then reboot your devices.
   • Wipe the ports with an insulated cotton pad before connecting since dust accumulation may lead to poor connection.
   • If the above steps do not work for you, please Click” Ask a Question” to contact us for immediate help, you would get a refund /replacement offer with our lifetime unconditional warranty.
7. Does not support 4K@30Hz?
   • The supported resolutions and refresh rates depend on the specifications of host devices and connected displays, cable only transmits content but cannot change the resolutions and refresh rate of the input and output devices.
   • For example,  Both output & input laptops support 4K@30Hz while the HDMI cable version is 1.3 which supports up to 1080p@60Hz. As a result, the final outcome would only be 1080p@30Hz since the input and output devices can only support 30Hz.

Have a concern

Our professional 24×7 customer support team will work hard to solve your problem.

How to contact us?

N Buyer|Seller Messages:

1. Log in to your Amazon Account
2. Choose “Your Orders”
3. Find the Order ID
4. Click”Seller Name” to contact us

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