EnGenius ESG510 Cloud SD-WAN Gateway User Guide

EnGenius ESG510 Cloud SD-WAN Gateway

Product Information

The ESG510 Gateway5 4mG is a Cloud SD-WAN Gateway with 4 x 2.5-Gigabit (1x PoE+) Ethernet ports. It is designed to provide elevated speeds for NAS, workstations, or Wi-Fi 6 APs. Additionally, it features 1 x PoE+ port for a wide range of networking devices such as IP cameras, VoIP phones, and workstations.

Package Contents

• ESG510 Gateway
• Rubber Footpads
• Screws for wall mounting

System Requirements

The EnGenius Cloud can be accessed through a web browser or mobile app. To ensure compatibility, please use the following:

• Mobile App: EnGenius Cloud To-Go (iOS/Android)
• Supported Web Browsers:
  • Google Chrome (57.0.2987.110 and later)
  • Microsoft Edge (80.0.361.103 and later)
  • Mozilla Firefox (52.0 and later)

Product Usage Instructions

Place on a Flat Surface:

1. Attach the Rubber Footpads at the bottom of the Gateway at each corner to secure it and protect it from vibration and shock.

Wall Mount:

1. Install the two provided Screws in positions that correspond to the slots on the bottom side of the Gateway.
2. Mount the Gateway on the wall using the installed screws.

Configure with EnGenius Cloud

Step 1: Register Device

Using the Cloud To-Go Mobile App:

1. Open and log in to the EnGenius Cloud To-Go mobile app.
2. Scan the QR code on the back of the device via the app.
3. If the QR code is successfully scanned, the app will display the Device Information.
4. Tap Register to complete the Registration.
5. Registered devices will be shown on the Inventory & License page. Slide left on the device and click Add to Network to add it to your designated Network.

Using the EnGenius Cloud Platform:

1. Log into the EnGenius Cloud Platform at https://cloud.engenius.ai/.
2. Go to the home > Inventory page and click Register Device.
3. Enter the Serial Number of the device(s) for registration.

Gateway5 4mG
Cloud SD-WAN Gateway with 4 x 2.5-Gigabit (1x PoE+) Ethernet ports (ESG510)

Introduction

This Quick Start Guide is designed to guide you through the installation of the Gateway5 4mG, model ESG510, including hardware mounting and configuration.

Gateway5 4mG
Cloud SD-WAN Gateway with 4 x 2.5-Gigabit (1x PoE+) Ethernet ports
Model: ESG510

• 4 x 2.5G Ports to unleash elevated speeds for NAS, workstations, or Wi-Fi 6 APs
• 1 x PoE+ port for a wide range of networking devices such as IP cameras, VoIP phones, workstations and more

Package Contents

System Requirements
The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you’ve downloaded the right app and used the supported browser.
Mobile App: EnGenius Cloud To-Go (iOS/Android)

Download the Cloud To-Go mobile app here
Web Browser:

• Google Chrome (57.0.2987.110 and later)
• Microsoft Edge (80.0.361.103 and later)
• Mozilla Firefox (52.0 and later)

Network Requirements
Before you get started, please make sure the WAN access method in your network environment which will be used to connect this gateway device to the Internet; by default, EnGenius Cloud SD-WAN Gateway (ESG-series) is able to assign IP addresses by its internal DHCP server when users connect their client devices to LAN ports (P1, P2, or P3 port).

Hardware Overview

Ports

Reset to default: Press and hold the reset button more than 10 seconds, and the Power/WWAN/Debug/PoE LED will become Flashing. Then, the device will be reset to factory default settings.

LEDs

Hardware Installation

The gateway can be placed on a flat surface or installed on the wall. Please perform the following steps to install:
Place on a Flat Surface
Attach the Rubber Footpads at the bottom of the Gateway at each corner. The Rubber Footpads help secure the Gateway and protect it from vibration and shock when stacking.

Wall Mount

To mount the Gateway on a wall, install the two provided Screws in positions that correspond to the slots on the bottom side of the Gateway , then mount the Gateway .

Configure with EnGenius Cloud
Step1: Register Device You can register the device either by Cloud To-Go mobile app or the EnGenius Cloud platform . Cloud To-Go Mobile App

1. Open and log in to the EnGenius Cloud To-Go mobile app.
2. Scan the QR code on the back of the device via the app.
3. If the camera successfully scans a QR code, the app will display the Device Information. You could tap ” Register ” to complete the Registration.
4. Registered devices will be shown on the Inventory & License page. Upon sliding left the device, you can click ” Add to Network ” to add the device to your designated Network.

Network: Management domain shared same configurations within EnGenius Cloud EnGenius Cloud Platform

1. Log into the EnGenius Cloud Platform: https://cloud.engenius.a.
2. Go to the home > Inventory page and click ” Register Device “.
3. Enter the Serial Number of the device(s) for device registration. Please refer to ” “. User Manual-Registering Devices to Organization.
4. Select the registered device and click ” Assign to Network ” to add the device to your designated Network.

Network: Management domain shared same configurations within EnGenius Cloud.

Step2: Power On Device Connect the Power Adaptor to the back of the Gateway , and then plug the Power Adaptor into the power outlet.

Step3: Connect to EnGenius Cloud
Connecting Ethernet to WAN1
Depending on WAN connection type in your network, the WAN1 default connection setting is DHCP; if your WAN connection type is DHCP, after you connect Ethernet cable to WAN1 port, you can skip the next WAN1 connection set-up section through the gateway Local Status Page. WAN1 Connection Set-up through Device Local Status Page If your WAN connection type is Static IP or PPPoE, after you connect Ethernet cable to WAN1 port, you have to access ESG’s Local Status Page to configure WAN1 connection. User can connect a PC to P1, P2, or P3 LAN port, and then open the browser and type http://192.168.66.1. http://local.engenius. in URL field., where default login username/password is admin/admin
Note: After ESG has been assigned to an Organization/Network, this local credential will be updated by the Local Credential setting in Cloud Configuration (Configure > General Settings > Local Credential).

(a) WAN1 Connection by Static IP Please fill in the IP address config information for your WAN connection {if the uplink switch has tagged VLAN, you need to specify its VLAN ID accordingly).

(b) WAN1 Connection by PPPoE Please fill in the PPPoE config information for your WAN connection {if the uplink switch has tagged VLAN, you need to specify its VLAN ID accordingly).

EnGenius Cloud Connected Once the device is powered on and ready to connect to the Internet, It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning. When the Gateway is connected to the EnGenius Cloud Platform for the first time and assigned to Network, it will automatically check the latest available firmware. If the firmware upgrade is required, it might take 8~10 minutes to complete the process.
Step 4: Manage with the EnGenius Cloud Log in to the EnGenius Cloud Platform to configure detailed settings. For more information, please refer to User Manual.

Troubleshooting

If your Gateway device cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.
To troubleshoot the connection issue, you may log in to the
Gateway Local Web page:

1. Make sure that your computer LAN interface is set to DHCP and connect to gateway LAN port to get DHCP IP address from the gateway. By default, the computer should get the IP address in this segment 192.168.66.x.
2. Under your web browser, enter the URL: http://192.168.66.1 to access the Gateway’s local status page web interface.
3. You can review the device status after logging into the Gateway with the default admin account/password (admin/admin).
4. Check the information on the Device Status and take action if necessary.

Cloud Overview

Network Connectivity

Change WAN IP Assignment Settings
By default, the EnGenius Cloud SD-WAN Gateway’s WAN1 setting is set to DHCP client. If you encounter issues with IP address assignment, please double- check the IP setting, including IP address, subnet mask, gateway, DNS, and management VLAN. If the issue still exists, you may change your IP assignment from ” DHCP ” to ” Static IP ” or ” PPPoE ” via the following procedure in Gateway’s Local Status Page page.

1. Go to the Local Setting section.
2. Change Configuration setting to ” Static IP ” or ” PPPoE “.
3. Configure the needed settings for the selected type.
4. Reconnect this Gateway to the network and try again.

Technical Support

Country of Purchase| ****

Service Center

| ****

Service Information

---|---|---

North America

| ****

Los Angeles, USA

| cloud.engenius.ai support@engeniustech.com

North America

| ****

Canada

| cloud.engenius.ai support@engeniustech.com
Europe| Netherlands| support@engeniusnetworks.eu
Africa / CIS / Middle East| ****

Dubai, UAE

| support@engenius-me.com Local: (+971) 4 339 1227

Asia / Oceania

| ****

Singapore

| techsupport@engeniustech.com.sg Local: (+65) 6227 1088
Taiwan| Taiwan, R.O.C| twsupport@engeniusnetworks.com

Compliance FCC

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operations.

WARNING! Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense.

CE

This device complies with the essential requirements and other relevant provisions of the directives 2004/108 / EC (EMC); 2014 / 30 / EU (EMC); 2006/95 / EC (LVD); 2014/35 / EU (LVD). The following test methods have been applied in order to prove the presumption of conformity with the essential requirements:

• EN 55035: 2017/A11:2020
• EN 55032:2015+AC:2016, Class A
• EN 55024:2010+A1:2015
• EN 61000-3-2:2014
• EN 61000-3-3:2013
• EN 61000-4-2:2008
• EN 61000-4-3:2006 +A1:2008 +A2:2010
• EN 61000-4-4:2012
• EN 61000-4-5:2014 / AMD1:2017
• EN 61000-4-6:2013
• EN 61000-4-8:2009
• EN 61000-4-11:2004 / AMD1: 2017
• EN 62368-1:2014+A11:2017

NOTICE: The operation of this equipment in a residential environment may cause radio interference.

IC
The following information applies if you use the product within Canada.
Industry Canada ICES Statement: CAN ICES-003 (Issue 6)
RTC
BRisk of explosion if battery is replaced by an incorrect type. Dispose of expended battery in accordance with local disposal regulations.

Declaration of Conformity
Hereby, EnGenius Networks declare that this product is in compliance with:

• Directives 2004/108 EC (EMC); 2014/30/EU (EMC); 2006/95/EC (LVD); 2014/35/EU (LVD)
• RoHS Directive 2015/863
• WEEE Directive 2012/19/EU
• REACH Regulation

Disclaimer/ Note

• Maximum data rates are based on the IEEE standards. Actual throughput and range may vary depending on many factors including environmental conditions, the distance between devices, radio interference in the operating environment, and the mix of devices in the network.
• Features and speci fications are subject to change without notice.
• This device complies with Part 15 of the FCC Rules.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
• Trademarks and registered trademarks are the property of their respective owners. For the United States of America: Copyright © 2023 EnGenius Technologies, Inc. All rights reserved.

References

• Sign-in | EnGenius Cloud
• iCloud
• Index of /
• EnGenius APAC - Cloud-driven Leader Within The Connectivity Space.
• 首頁 | EnGenius台灣 - 恩碩科技 | 全方位網路解決方案、企業級無線與有線網路專家
• Why EnGenius Cloud | EnGenius Cloud
• What is EnGenius Cloud? - Cloud User Manual
• Registering Devices to Organization - Cloud User Manual
• EnGenius Cloud To-Go - Apps on Google Play
• EnGenius Europe - Cloud-driven Leader Within The Connectivity Space. | EnGenius Networks Europe B.V
• Cloud | SD-WAN Gateways | PDUs | Switches | WiFi | EnGeniusengeniustech

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