ROGERS Business Phone User Guide

ROGERS Business Phone

Rogers Business Phone Features

The Rogers Business Phone provides several features that are managed using specific codes dialed from your phone. These features include:

• Blind Transfer: This feature allows you to transfer an active call to another recipient without speaking to them first. To use this feature, press the transfer button, enter the recipient’s phone number, wait for the call to end, and hang up.
• Caller ID: This feature allows you to display your name and number when making outgoing calls. To enable or disable your outgoing caller ID, press the caller ID button.
• Voicemail Management: This feature allows you to access your voicemail messages, greetings, and mailbox options. To access this feature, press the voicemail management button and enter your voicemail password.
• Attended Transfer: This feature allows you to transfer an active call to another recipient after speaking with them first. To use this feature, press the transfer button, enter the recipient’s phone number, speak with them, and then hang up to complete the transfer.
• Call Waiting: This feature allows you to receive incoming calls while on an active call. To enable or disable call waiting, press the call waiting button.
• Do Not Disturb: This feature allows you to disable incoming calls. To enable or disable this feature, press the Do Not Disturb button.

Features Management Portal

The Features Management portal is divided into two sections: Peer features and call forwarding rules.

Peer Feature Section

The Peer Feature section allows you to enable or disable voicemail and inbound fax-to-email. You can also set the email address for voicemail-to-email delivery and the voicemail ring time within this section.

Call Forwarding Rules Section

The Call Forwarding Rules section allows you to set up, manage, and enable or disable call forwarding options. Once a rule is created, it can be enabled or disabled from the phone by dialing *741, but any changes to the call forwarding rules must be made within the portal.

There are two types of call-forwarding rules:

• Unconditional: When enabled, all calls will be forwarded at all times regardless of circumstances.
• Failover / Busy: When enabled, calls will be forwarded when the peer returns a busy signal.

It is important to note that the call-forwarding rules feature is disabled by default, and any call-forwarding rules must be configured and enabled in the portal before they can be used.

Rogers Business Phone Features

The highlights below are managed using feature codes dialed from your phone.

Blind Transfer

• Press to initiate a blind transfer from an active call. After hearing the transfer prompt and dial tone, immediately enter the transfer recipient’s phone number and then wait for the call to end and hang up. The call will then be blind transferred to the recipient.

Voicemail Management

• Press to access your Voicemail Management feature. Once prompted, enter your voicemail password (default password is 1234) to then review and manage your voicemails, greetings, and mailbox options. Follow the steps below to access the voicemails remotely:
• Dial your mailbox number (telephone number) for which voice mail messages need to be retrieved
• Once the greeting starts playing, press during the greeting, before the beep to enter the voicemail box
• When prompted, enter the voice mail password (default password is 1234) to authenticate voicemail box access
• Follow the prompts and options to listen to voicemail messages and manage the mailbox

Caller ID

• Press to enable your outgoing caller ID and display your name and number. Press to disable your outgoing caller ID and display you as anonymous. This feature is enabled by default and will display the phone number associated to the line.

Attended Transfer

• Press to initiate an attended transfer from an active call. After hearing the transfer prompt and dial tone, immediately enter the transfer recipient’s phone number. The initial caller will then be put on hold and you will be connected to the transfer recipient.
• Once ready to transfer the call, hang up and the initial caller will be connected to the transfer recipient. If the transfer recipient doesn’t answer, or ends the call before you do,
  the original call will be returned to you.

Call Waiting

• Press to enable your Call Waiting.
• Press to disable your Call waiting.
• This feature is enabled by default and should be left on in most cases.

Do Not Disturb

• Press to enable the Do Not Disturb feature. Press to disable the Do Not
• Disturb feature. This feature is disabled by default and should be left off in most cases.

Features management portal

The Features Management portal is separated into two sections. Peer features and call forwarding rules.

PEER FEATURE SECTION

Voicemail
Voicemail can be enabled/disabled by toggling the button. The email address used for voicemail-to-email delivery and the voicemail ring time can be set and modified within this section.
Fax
The inbound fax-to-email can be enabled/disabled by toggling the button. The email address for fax-to-email delivery can be set and modified within this section. This feature is disabled by default.

Call forwarding rules section

In this feature the call forwarding options can be set up, managed, and enabled/disabled. Once a rule is created it can also be enabled/disabled from the phone by dialing *741, but any changes to the call forwarding rules must be made within the portal. This feature is disabled by default, and any call forwarding rules must be configured and enabled in the portal before they can be used.
Unconditional

• When enabled, all calls will be forwarded at all times regardless of circumstances.
• Example Rule: Ring for (seconds) 30, when CallerID is [blank], extension status is [Any], and call status was [Any].

Failover / Busy

• When enabled, calls will be forwarded when the peer returns a busy signal.
• Example Rule: Ring for (seconds) 30, when CallerID is [blank], extension status is [Any], and call status was [‘Busy’]

No Answer

• When enabled, calls will be forwarded when the peer rings for more than 30 seconds without answer.
• Example Rule: Ring for (seconds) 30, when CallerID is [blank], extension status is [Any], and call status was [‘No Answer].

Additional features

Multiline Hunt

• You can assign a pilot number and create hunt group for your incoming calls to be routed. If pilot number is busy, call routes to next available number in hunt group or Voicemail. The hunt group can be set up at the time of activation (when requested).
• Changes can be made to hunt groups by calling Rogers Business Care. This feature cannot be managed through feature management portal.

Visual Call Waiting

• This feature enables you to see the number of call waiting in queue. The feature is a combination of Call Waiting + Call Display. This feature is always enabled and managed by the desk phone, no code is required.

3-way Calling

• This feature allows users to initiate a conference using desk phone. You have the ability to add 3rd party to established 2-party call. This feature is always enabled and managed by the desk phone, no code
  is required.

Toll Block

• You have the option to block Toll calls.
• The following Toll Block options can be activated by calling Rogers Business Care and requesting for Toll Block services and providing details as requested by the agent.
• Block chargeable outgoing calls made to US/Canada (i.e. outside the extended local calling area)
• Block international outgoing calls
• Block all chargeable calls – US/Canada (outside extended local calling area) and International

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