TOMOLOO Q3-C Star Traveler User Manual

Star Traveler Q3-C
User Manual

Q3-C Star Traveler

Dear customer,
Thank you for purchasing our product. Please read the following instructions carefully before first use and keep this user manual for future reference. Pay particular attention to the safety instructions. If you have any questions or comments about the device, please contact the customer line.

Attention and Safety Instructions

The operating temperature range of the charger is 32°-104°F (0°-40°C)
The operating temperature range of Q3-C is 32°-104°F(0°-40°C).
Do not ride on icy or slippery surfaces.
Read the user manual before riding.
Store the Q3-Cin a dry, ventilated environment.
When transporting the Q3-C, avoid violent crashes or impact.
When the device displays low battery or no power placed for more than 3 months, the battery will enter sleep mode and can’t be charged anymore. We suggest charging the device each month. After leaving your device for more than 10 minutes and without any operation, the device will automatically shut down.
Low Temperature Warning
Low temperature will affect the lubrication of moving parts inside the Q3-C hoverboard, increasing internal resistance. At the same time, in low temperatures, the discharge capacity and the capacity itself of the battery will significantly be decreased. Do not ride the Q3-C violently in low temperatures around or below 32° F (0°C).
Safety Instructions
Keep the device away from heat sources, direct sunlight, humidity, and prolonged exposure to water.
Do not operate the device if it has been exposed to water, moisture, or any other liquids to prevent against electric shock, explosion and/or injury to yourself and damage to the device.
Do not use the device if it has been dropped or damaged in any way.
Repairs to electrical equipment should only be performed by a qualified electrician.
Improper repairs may place the user at serious risk.
Do not puncture or harm the exterior surface of the product in any way.
Keep the device free from dust, lint, etc.
Do not use this device for anything other than its intended use or purpose. Doing so may damage the device.
This product is not a toy. Keep out of reach of children.
Do not expose batteries, battery pack, or batteries installed to excessive heat, such as direct sunlight, or open flame.
PLEASE READ THE USER MANUAL THOROUGHLY. Failure to follow the basic instructions and safety precautions listed in the user manual may damage your device or cause body injury.
Thank you for purchasing the TOMOMLOO Q3-C hoverboard. Please read all instructions carefully before using and retain this manual for future use and reference.
This manual applies to the TOMOLOO Q3-C hoverboard.
In order to avoid dangers that caused by collisions, falls, and loss of control, please learn how to ride safely.
You can learn operating skills by reading the product manual.
This manual includes all operating instructions and precautions, and users must read it carefully and follow the instructions.
All users are responsible for any consequences caused by violating warning contents or prompt operations.

Product Introduction

The TOMOLOO Q3-C is a personal transporter. Our technology and production processes are developed with strict testing for each TOMOLOO hoverboard. Driving without following the contents of this manual may lead to damage to your device or may cause bodily injury.
This manual is designed to give you the information you need for the safe operation and maintenance of your new Q3-C. Please read it thoroughly before riding your Q3-C.

Package Contains

TOMOLOO Q3-C Hoverboard
3-pin Charge Cable
Operation Manual
(16.98lb/7.7kg)

Operating Principals

The device uses digital electronic gyroscopes and acceleration sensors to control balance and motion, depending on the user’s centre of gravity. The device also uses a control system to drive the motors that are located within the wheels. The device has a built-in inertia dynamic stabilization system that can help assist with balance when moving forward and backwards, but not while turning.
TIP: To increase your stability, you should keep your body be balanced in order to overcome the centrifugal force during turns, especially when entering a turn at higher speeds.
Warning: Any Q3-C hoverboard that does not work properly can cause you to lose control and fall. Check the entire device thoroughly before every riding, and do not ride it until any problems have been corrected.

The above data is based on laboratory test results, the actual data may be different according to the weight of users, road conditions, temperature, etc.

Controls and Display

Turning Your Device On/Off
Power On: Take your device out of the box and place it flat on a level surface. Press the power button (located on the rear of your device) once. Check the battery LED indicator (located in the centre of your device). The battery indicator light should be lit, indicating the device is powered on.
Power Off: Press the power button once.
Mat Sensor
There are four sensors under the foot mats on your Q3-C hoverboard. When the user steps off the mats, it will automatically initiate self-calibration.
When riding the hoverboard, you must ensure you are stepping on the foot mats. Do not step or stand on any other area of your hoverboard.
Do not put items on the foot mats. Doing so will make the Q3-C turn on and increase the probability of collision and cause injury to people, riders, or damage the device.
Battery Indicator
The display board is located in the middle of the Q3-C hoverboard.
Green LED light stay solid without flashing indicates electricity from 100% to 10%.
Red LED light flashing indicates electricity from under 5%, Green LED light flashing indicates electricity from 10%-5%.
When charging, the yellow light keeps flashing until the power reaches 90%, the green light flashes at 95%, and the green light is steady on at 100%.
When the LED light turns red, please stop riding.
Running Indicator
When the operator triggers the foot mats, the LED status indicator will light up, which indicates that the Q3-C is now ready for use.
When the system has an error during operation, the status LED light will turn red (for more details see Chapter: SAFE RIDING).

Cool Lights

Tire with LED lights
The colourful tire lights will be turned on while you power on your hoverboard.
Headlights
The headlights will become breathing light while the Bluetooth not connected.
The headlights will be shining with the music while the Bluetooth connected.
Bluetooth Speaker
The Q3-C has powerful built-in wireless speakers so you can play your music while riding.
Pairing the Speaker
Turn on your Q3-C and the speakers will “DingDong” to announce that it’s waiting for Bluetooth connection. This will indicate your Q3-C speaker is now in pairing mode.
Place the Q3-C and the Bluetooth” device to which you would like to pair it within the operating distance. We recommend keeping the two devices no further than 3 feet apart during pairing.
Ensure Bluetooth” is enabled on your phone or music device. Refer to manufacturer’s instructions for how to enable Bluetooth” on your device.
Once you have activated Bluetooth” on your device, select the option ” music ” from the list of available Bluetooth” devices.
If required, enter the PIN code “000000” and confirm the entry.
The Q3-C will say “Paired” when successfully paired.
Please note, pairing mode on the Q3-C will last for two minutes. If no devices are paired after two minutes, the Q3-C speaker will automatically return to standby mode.
If pairing is unsuccessful, turn off the Q3-C first and re-pair following the afore mentioned steps.
If your smart phone is out of range, or the battery is low on your Q3-C, your speaker may disconnect from your smart device, and the Q3-C will say “Disconnected”. To reconnect, follow the after mentioned steps or recharge your hoverboard.
NOTE: Once you have paired the Q3-C speaker with a device, the speaker will remember this device and will pair automatically when the device’s Bluetooth” is activated and in range. No need to re-pair any previously connected devices. Your Q3-C can pair up to two multi-point devices. You can reconnect a previously paired device without going through the pairing or PIN process on up to two devices.
Listening to Music
Once the Q3-C speakers are paired to your device, you can stream music wirelessly to them. Select the track you wish to listen to on your device to listen via the speakers. All volume and track controls will be made using your music device. Should you encounter any problems while streaming, please refer to your device’s user manual.
Charging your Q3-C
Ensure that the charging port is clean and dry.
Open the charging port on your Q3-C hoverboard.
Make sure that there is no dust, debris, or dirt inside the port.
Plug the charger into a grounded wall outlet.
Connect the cable with the power supply (100V – 240V: 50, 60 Hz).
Ensure the light on the charger is GREEN.
Align and connect the 3-pin charging cable into the charging port of the Q3-C.
The charging indicator light on the charger change to Red, indicating that your device is now being charged.
When the RED indicator light on your charger turns to GREEN, then your device is fully charged.
A full charge may take up to 3.5-4 hours.
After fully charging your Q3-C, unplug the charger from your device and fasten the rubber cap.
Riding your Q3-C
FAILURE TO FOLLOW ANY OF THE FOLLOWING SAFETY PRECAUTIONS MAY LEAD TO DAMAGE YOUR DEVICE, VOID YOUR MANUFACTURER WARRANTY, LEAD TO PROPERTY DAMAGE, CAUSE SERIOUS BODILY INJURY, OR MAY LEAD TO DEATH.
Before using your device, be sure to familiarize yourself with the operating procedures.
Operating your Device
Make sure the device is fully charged before your initial use. For charging instructions, please follow details under 2.8 CHARGING YOUR Q3C. Stand directly behind your device and place one foot on the corresponding foot mat (as described in the diagram below). Keep all your weight on your back foot still on the ground, otherwise your device will begin to move, making it difficult to step on evenly with your other foot. When you are ready, shift your weight to the foot already placed on the device and step on with your second foot quickly and evenly (as described in the diagram below).

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First, step on one pedal to trigger the footswitch.| Second, step on with your other foot.

NOTE: Stay relaxed and step on quickly, confidently, and evenly. Imagine climbing stairs, one foot, then the other. Look up once your feet are even.
Find your centre of gravity. If your weight is distributed correctly on the foot mats and your centre of gravity is level, you should be able to stand on your device just as if you were standing on the ground.
On average, it takes 3-5 minutes just to get comfortable standing on your device and maintaining proper balance. Having a spotter will help you feel more secure. The Q3-C is an incredibly intuitive device; it senses even the slightest bit of motion, so having any anxiety or reservation about stepping on may cause you to panic and trigger unwanted movement.
When you first using your device, the fastest way to move on your desired direction is to focus on that direction. You will notice that just thinking about which way you would like to go will shift your centre of gravity, and that subtle movement will propel you in that direction.
Your centre of gravity determines which direction you move, accelerate, decelerate, and come to a complete stop. As described in the diagram below, tilt your centre of gravity in the direction you wish to move.
To turn, focus on the direction you wish to turn and stay relaxed.
Warning: Do not turn suddenly while driving fast, do not ride sideways or turn on a slope. The self-balancing sensors may malfunction and risk your safety.
The more comfortable you get on the device, the easier you will manoeuvre. Remember at higher speeds, it is necessary to shift your weight to overcome the centrifugal force.
For bumps or uneven roads, bend your knees.

NOTE: Try staying relaxed and focus on finding your centre of gravity to maintain full control of your Q3-C hoverboard.
Dismounting your device can be one of the easiest steps, yet when done incorrectly, may cause you to fall. To properly dismount, from a stopped position, lift one leg up and set your foot back down on the ground (STEPPING BACK). Then step off completely as described in the following diagram,

Before you get off, make sure that the hoverboard is stopped, then step off one foot at a time.
Warning: Make sure to lift your leg completely off the foot mat to clear the device when stepping back to dismount. Failure to do so may send the Q3-C into a tailspin.
NOTE: If the Q3-C is not placed on a level surface, an alarm will sound, and the warning indicator will light up and prevent the Q3-C from moving. Place the Q3-C on a level surface and try riding it again.

Weight and Speed Limitations

Speed and weight limits are set for your own safety. Please do not exceed the limits listed here in the manual.

Warning: Overweight exertion on the device may increase possibility of injury or product damage.
NOTE: To prevent injury, when max speed is reached, the Q3-C will beep to alert the user and tilt the rider slowly back.

Operating Range

Please notice the Q3-C can travel a distance up to 4.3 miles on a fully charged battery in ideal conditions. The following are some of the major factors that will affect the operating range of your device.
Terrain: A smooth, flat surface will increase your driving distance, while driving uphill, as well as rough or uneven terrain will reduce your distance significantly.
Weight: The weight of the user can affect driving distance; a lighter user will have further range than a heavier user.
Ambient temperature: Please ride and store the device under recommended temperatures, which will increase driving distance: battery life, and overall performance of your device.
Maintenance: Reasonable battery charging and maintenance will increase the distance.
Overcharging the battery can reduce range.
Speed and Driving Style: Maintaining a moderate speed will increase your distance: while traveling at high speeds for extended periods, frequent starts, stops, idling, along with frequent acceleration and deceleration will reduce your overall distance.

Product Warnings

While riding your Q3-C hoverboard, if there is a system error or illegal operation performed with your device, the system cannot enter self-balancing mode, so the device will prompt the user in a variety of ways.
You will notice the Running Indicator Light will turn RED and you will hear a beep sound alerting you to take precaution and cease operation.
The following are common occurrences where you will hear the Safety Alerts. These notices should not be ignored, but appropriate action should be taken to correct any illegal operation, failure, or errors:

• Prohibited riding surfaces (uneven, too steep, unsafe, etc.)
• When you step on the device, if the platform is tilted more than 10 degrees forward or backward.
• Battery voltage is too low.
• The device is still charging.
• During operation, the platform self-initiates to tilt due to excess speed.
• Overheating, or motor temperature is too high.
• The device has been rocking back and forth over 30 seconds.
• System enters protection mode; the alarm indicator will light up and buzzer will alarm (this typically occurs when the battery is about to run out of power).
• If the platform is tilted forward or backward more than 15 degrees, device will sound “Bibibi” as alarm and can’t ride.
• If any or both tires are blocked, the device will stop after 10 seconds.
• When the battery level has depleted below protection mode, the device engine will power off after 15 seconds.
• While sustaining a high discharge current during use (such as driving up a steep slope for a long period of time), the device engine will power off after 15 seconds.

While riding your Q3-C hoverboard, if there is a system error or illegal operation performed with your device, the system cannot enter self-balancing mode, so the device will prompt the user in a variety of ways.

Safe Riding

Children, the elderly, and pregnant women should not ride the Q3-C.
Do not ride after drinking or using drugs.
Do not carry items when you are riding the device.
Prior to each use, inspect the Q3-C and ensure it has been maintained correctly and is functioning properly.
When riding the Q3-C, please give way to pedestrians.
Please be alert to things in front and far away from you. Keeping good vision will help you ride the Q3-C safety.
Make sure your feet are always placed securely on the pads.
The Q3-C cannot be ridden by two or more people, only one person can operate the Q3- C at a time.
The rider may not be less than 44 lbs, The Q3-C is unable to operate properly with such a rider, especially on downhill terrains where the driver will be unable to reduce speed or stop safety.
When you ride the Q3-C along with other users, please keep a certain distance between each other to avoid a collision.
You should always keep in mind that, while on the device, your height has increased several inches, be careful when you pass though doorways.
When turning, please maintain balance.
Do not allow distractions when riding the device, such as answering the phone or engaging in any other activities.
Do not ride in the dark.
Avoid riding on particularly in the rain or on smooth surfaces, such as snow, ice, and other slippery floors.
Avoid riding on particularly in the rain or on smooth surfaces, such as snow, ice, and other slippery floors.
Do not ride on roads with obstacles (such as twigs, littler, small stones, etc.).
Avoid riding in narrow spaces or on steep slopes.
Avoid riding around flammable gas, steam, liquid, or dust that could cause fire.

Daily Use and Maintenance

Battery
Stop riding the Q3-C immediately if it displays low power.
No using the battery if it emits strange odours, overheats, or begins leaking, If the battery does leak, please do not touch any leaking materials, as the battery contains dangerous substances. Please do not open the battery and do not insert anything into the battery.
Only use the provided charger for the Q3-C. Do not charge the battery if it has overdischarged. It should be abandoned for your safety.
Modifications
Do not attempt to disassemble, modify, repair, or replace the Q3-C unit or any
components of the unit. This will void any warranty and can lead to malfunctions which
may cause personal injury.
Operation
Do not lift the Q3-C off the ground while it is in operation and the wheels are in motion. This can result in freely spinning wheels, which may cause personal injury to yourself or others nearby, do not jump on or off the Q3-C, and do not jump while using the Q3-C always keep your feet firmly planted on the Q3-C while in operation, always check battery charge before using, do not ride when its battery is low, as indicated by a twinkling red light or a solid red light.
Maintains
Keep the device away from heat sources, direct sunlight, humidity, and prolonged exposure to water.
Do not operate the device if it has been exposed to water, moisture, or any other liquids to prevent against electric shock, explosion and/or injury to yourself and damage to the device.
Do not use the device if it has been dropped or damaged in any way.
Repairs to electrical equipment should only be performed by a qualified electrician.
Improper repairs may place the user at serious risk.
Do not puncture or harm the exterior surface of the product in any way.
Keep the device free from dust, lint, etc.
Do not use this device for anything other than its intended use or purpose. Doing so may damage the device.
This product is a toy. Please keep care of children’s safety.
Do not expose batteries, battery pack, or batteries installed to excessive heat, such as direct sunlight, or open flame.
Wear the safety protective gear when riding, like helmet, knee pads, wrist pads, etc

Warranty Conditions

A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you need repair or other services during the warranty period, contact the product seller directly, you must provide the original proof of purchase with the date of purchase. The following are considered to be a conflict with the warranty conditions, for which the claimed claim may not be recognized:

• Using the product for any purpose other than that for which the product is intended or failing to follow the instructions for maintenance, operation, and service of the product.
• Damage to the product by a natural disaster, the intervention of an unauthorized person or mechanically through the fault of the buyer (e.g., during transport, cleaning by inappropriate means, etc.).
• Natural wear and aging of consumables or components during use (such as batteries, etc.).
• Exposure to adverse external influences, such as sunlight and other radiation or electromagnetic fields, fluid intrusion, object intrusion, mains overvoltage, electrostatic discharge voltage (including lightning), faulty supply or input voltage and inappropriate polarity of this voltage, chemical processes such as used power supplies, etc.
• If anyone has made modifications, modifications, alterations to the design or adaptation to change or extend the functions of the product compared to the purchased design or use of non-original components.

EU Declaration of Conformity

Identification data of the manufacturer’s / importer’s authorized representative:
Importer: Alza.cz a.s.
Registered office: Jankovcova 1522/53, Holešovice, 170 00 Prague 7
CIN: 27082440
Subject of the declaration:
Title: Star Traveler Q3-C
Model / Type: Tomoloo Q3-C
The above product has been tested in accordance with the standard(s) used to demonstrate compliance with the essential requirements laid down in the Directive(s):
Directive No. 2006/42/EC
Directive No. 2014/53/EU
Directive No. 2011/65/EU as amended 2015/863/EU
Prague

WEEE
**** This product must not be disposed of as normal household waste in accordance with the EU Directive on Waste Electrical and Electronic Equipment (WEEE – 2012/19 / EU). Instead, it shall be returned to the place of purchase or handed over to a public collection point for the recyclable waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. Contact your local authority or the nearest collection point for further details. Improper disposal of this type of waste may result in fines in accordance with national regulations.

**[www.alza.co.uk/kontakt](https://www.alza.co.uk/kontakt)
+44 (0)203 514 4411
Importer
Alza.cz a.s., Jankovcova 1522/53, Holešovice,
170 00 Praha 7,
www.alza.cz**

References

• Alza.sk – rýchly a pohodlný nákup odkiaľkoľvek | alza.sk
• alza.at
• Alza | Alza.co.uk
• alza.de
• alza.hu
• alza.sk

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