CISCO Finesse Release 12.5 Instructions
- June 10, 2024
- Cisco
Table of Contents
CISCO Finesse Release 12.5
Introduction
You may perform a fresh installation or upgrade to Cisco Finesse on supported virtual machines from previous versions. This document describes how to download and install the 12.5.1. SU ISO file. For more information about the installation and upgrade procedure, refer to Cisco Finesse Installation and Upgrade Guide.
Upgrade Paths
The following upgrade paths are supported from the source system:
Important: Before upgrading to Cisco Finesse 12.5(1) SU, you must install
the Ucos. key management.v01.cop.sgn Cisco Options Package (COP). This COP is
required so that you can install new ES versions of Cisco Finesse on this SU
release.
| C urrent Version | U pgrade Path |
|---|---|
| 12.0(1) | 12.5(1) SU |
| 12.5(1) | 12.5(1) SU |
Downloading the ISO File
Download the 12.5.1. SU ISO file UCSInstall_FINESSE_12.5.2.10000-193.sgn.iso
from the Software Download Areas – Finesse 12.5(1).
Installing/ Upgrading to 12.5(1) SU
Important: Before upgrading to Cisco Finesse 12.5(1) SU, you must install the
Ucos. key management.v01.cop.sgn Cisco Options Package (COP). This COP is
required so that you can install new ES versions of Cisco Finesse on this SU
release. There are no changes to install or upgrade process. For more
information about the installation and upgrade procedure, refer to Cisco
Finesse Installation and Upgrade Guide.
Compatibility
There is no change in compatibility and is same as 12.5(1) release. For more
information, refer to Contact Center Enterprise Solution Compatibility Matrix.
New Features
All the features introduced in 12.5(1) ES8 are applicable to the 12.5.1 SU release. For more information, refer to the 12.5(1) ES8 Readme document.
Updated Features
None.
Important Notes
- If you upgrade from Cisco Finesse 12.5(1) SU to Cisco Finesse 12.6(1), you must immediately upgrade to Cisco Finesse 12.6(1) ES05 or above.
- From Cisco Finesse 12.5(1) SU, all URLs that are configured in Finesse, including Customer Collaboration Portal (CCP) URL, must have a hostname. URLs with IP addresses are not supported.
- If Finesse is configured for a secured connection with Unified CCE, then both ECDSA and RSA certificates of Finesse must be exchanged with Unified CCE.
After installing Cisco Finesse 12.5(1) SU, the following are updated:
- Tomcat upgraded from version 7.0.94 to 9.0.47
- Java platform version upgraded from OpenJDK-1.8.0.222 to OpenJDK-1.8.0.282
Note: The previous versions of Tomcat and Open JDK reached end-of-life. To address the security vulnerabilities, the Tomcat and Java versions are upgraded.
Deprecated Features
None.
Removed and Unsupported Features
None.
Third-Party Software Impacts
None.
Severity 3 or Higher Caveats for Release 12.5(1) SU
Use the following link to the Bug Search Tool to view a list of Severity 3 or
higher caveats. You can filter the result by setting the filter values in the
tool.
Note: If the list of caveats does not automatically appear when you open
the browser, refresh the browser.
https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&rls=12.5(1)SU&sb=anfr&bt=custV
&prdNam=Cisco%20Finesse
References
- Cisco.com Login Page
- Cisco.com Login Page
- [ Cisco.com Login Page](https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&rls=12.5%5C\(1%5C "Cisco.com Login Page")
- Software Download - Cisco Systems
- Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) - Cisco
- Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) - Cisco
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