poly VVX 310 IP Phones User Guide

: June 10, 2024
: Poly

Poly IP Phones
VVX® 300 and VVX® 310
Quick Start Guide
For use with Poly® UC Software 4.1.4 or later
Poly IP Phones Quick Start Guide | 2017

PHONE VIEWS

Your phone has four main Views: Home, Calls, Active Call, and Lines view (the default). You can access Home and Lines view at any time. If your phone has one or more calls, you can also access Calls or Active Ca ll view. For Home view from any menu, press . Press to alternate between Home and Lines. view

HOME VIEW

Home view displays icons you can select to access phone functions.

poly VVX 310 IP Phones -

You can use the right left, up, and down arrow keys to display more icons.

LINES VIEW

Lines view displays phone Lines, Favorites, and soft keys.

poly VVX 310 IP Phones - fig2

If your phones idle, you can press the Line key to access the Dialer.
Tip: Referring to Soft Keys
In this guide, soft keys are referred to by their name only. For example, to end an active call, press End Call.

CALLS VIEW

If your phone has one or more calls, you can access Calls view.

poly VVX 310 IP Phones - fig1
Call color indicates status:

Medium grey — Active call
Dark grey — Incoming call
White — Held call

Use the up and down arrow keys to select a call (highlight it). The soft keys control the highlighted call.

ENTERING DATA

Use the dialpad keys to enter information.
To backspace, press Backspace .
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select To type other characters, press Encoding or Mode.
When using the dialpad keys, use the 1 ,* , 0, and # keys.

ABOUT CALLS

Only one call can be active at one time.
You can use the handset, speaker phone, or head set for calls. During a call, you can change modes by picking up the handset, or by pressing or .
If you navigate away from your call(s), press to see Active Call or Calls view again.

Tip: Switching Between Lines and Calls View
When in Calls view, switch to Lines view by pressing More > Lines Switch back to Calls view by pressing More > Calls

PLACING CALLS

Pick up the handset, or press or . Enter the phonenumber, and press Send.
Or enter the phone number first, then press Dial, pick up the handset, or press or .
From Lines view: Press the phone Line key, enter the phone number, and press Send.
From Home view: Select New Call using the left and right arrow keys. Enter the phone number, and press Send.

Timesaver: Placing Calls Quickly
Select a recent call or Favorite, or se lect a contact’s phone number in the Contact Directory .

ANSWERING CALLS

To answer with the speakerphone, press or tap Answer. To answer with the hand set, pick up the handset. To answer with a headset, press .
To answer a new call while on an active call, press Answer. The current call will beheld.

ENDING CALLS

To end an active call, replace the handset, press , or press . Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.

HOLDING CALLS

From Calls view, press Hold or . Remember to highlight the call first.
To resume a held call, press Resume or again.

TRANSFERRING CALLS

From Calls view, press Transfer or , and call the other party. When you hear the ringback tone, or after you talk with the other party, press Transfer or again. Press Blind to complete a transfer without waiting for the ringback tone.

FORWARDING CALLS

To enable call forwarding, press Forward from Home or Lines view. Select the forwarding type to enable, enter a forwarding number, and press Enable.
To disable call forwarding, press Forward from Home or Lines view, select the forwarding type to disable, and press Disable.
To enable per-call forwarding: As your phone rings, press Forward, enter the forwarding number, and press Forward.

PLACING CONFERENCE CALLS
Call the first party, and after the call connects, press More, and select Confrnc. Then, dial and connect withthe second party and press Confrnc again.
From Lines or Calls view, you can:

Press Hold to hold all participants.
Press End Call to remove yourself from the call, but keep the other participants connected.
Press Manage (if available) to manage each participant.
Press Split to end the conference and hold all participants.

FAVORITES

Favorites are contacts you call most often.
Your Favorites list displays all your Favorites. A smaller number of Favorites displays in Lines view.

To view your Favorites list—From Home view, press and select Directories> Favorites.
To make a contact a Favorite—Navigate to your Contact Directory and select the contact. Press Info, press More, and select Add to Favorites.
Press Yes to confirm.
To dial a Favorite—Press the Favorite from Home or Lines view, or from your Favorites list.

VIEWING RECENT CALLS

From Lines view, do one of the following:

Press , select Directories, and select Recent Calls to view your Recent Calls list.
Press the right arrow key to view the recent Placed Calls.
Press the left arrow key to view the recent Received Calls.
Press the down arrow key to view the recent Missed Calls.
Press the up arrow key to view Favorites.
From the Recent Calls list, press Sort to sort and order calls, press Type to display only certain calls, or select a call record to call the person.

CONTACT DIRECTORY

To select a contact from the Contact Directory, press .

To view your Directory—Select Directories from Home view. Press Contact Directory on the Directory screen.
To add a contact—Navigate to your Contact Directory and press Add. Enter the contact’s information, and press Save. To make a contact a Favorite, enter a Favorite Index number.
To update contact information—Navigate to your Contact Directory and select the contact. Press Info, press Edit, update the contact’s information, and press Save.
To delete a contact— Navigate to your Contact Directory and select the contact. Press Info, press Delete, and press Yes to confirm.
To search for a contact—Navigate to your Contact Directory and press Search. Enter search criteria and press Search.
To dial a contact from your Directory— Navigate to your Contact Directory and select the contact. From the contact’s information screen, select the contact’s phone number.

Tip: What Does the Star Mean?
A star, , indicates a Favorite.

LISTENING TO VOICEMAIL

An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from Home view or press , and select Message Center. Press Connect and follow the prompts.

MUTING THE MICROPHONE

During a call, press so other parties can’t hear you.
To disable Mute, press again.
This applies to calls using the handset, headset, and speakerphone.

USING DO NOT DISTURB

To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb is enabled, the DND icon, , displays in the status bar and beside the appropriate Line key.

ADJUSTING VOLUME

To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.

UPDATING RINGTONES

To change the incoming call ringtone, select Settings from Home view, and press Basic > Ring Type. Select the ringtone you want.
To set a ringtone for a contact, navigate to your Contact Directory and select the contact. Press Edit, update the contact’s ring type, and press Save.

REV 10.13.2022
Tel. 888.389.2899 | 7800 Woodley Ave., Van Nuys, CA 91406 USA
vvww.airespring.com