Polaris Pool ALPHA iQ+ Robotic Pool Cleaner Owner’s Manual

Polaris Pool ALPHA iQ+ Robotic Pool Cleaner

Models: ALPHATM iQ+, ALPHA iQ VRXTM iQ+, VRX iQ PHENOMTM iQ+
TYPE: EC27–

Product Important Safety Instructions

Before using the Polaris Robotic Cleaner, please read and follow all safety instructions carefully.

Product Cleaner Specifications

The Polaris Robotic Cleaner has been designed and manufactured to be easily installed and to provide low maintenance operation. It is compliant with Part 15 of the FCC Rules and IC license-exempt RSS standard. The device must be installed to provide a separation distance of at least 20 cm from all persons and must not be  co-located or operating in conjunction with any other antenna or transmitter.

Product Getting Started

Contents

Before installing your new Polaris Cleaner, please ensure that you have received all of the following items:

• The Polaris Robotic Cleaner
• The Control Box
• The Power Supply
• The Power Cord
• The Warranty Registration Card

Connect to a Power Source

To connect your Polaris Robotic Cleaner to a power source, please follow these steps:

1. Place the Control Box in a dry, safe location near the pool.
2. Connect the Power Supply to the Control Box.
3. Connect the Power Cord to the Power Supply and plug it into an electrical outlet.
4. Connect the Polaris Robotic Cleaner to the Control Box.

Product General Cleaner Operation

Install and Submerge the Cleaner

To install and submerge your Polaris Robotic Cleaner, please follow these steps:

1. Remove the Polaris Robotic Cleaner from its packaging.
2. Attach the floating cable to the Control Box.
3. Place the Polaris Robotic Cleaner in the pool.
4. Ensure that the Polaris Robotic Cleaner is fully submerged before starting the cleaning cycle.

Using the Control Box

To use the Control Box, please follow these steps:

1. Press the Power button to turn on the Control Box.
2. Select the desired cleaning time using the Time button.
3. Press the Start button to begin the cleaning cycle.
4. Press the Stop button to end the cleaning cycle.

Lift System

The Polaris Robotic Cleaner is equipped with a Lift System that allows you to easily remove it from the pool. To use the Lift System, please follow these steps:

1. Press and hold the Lift button on the Control Box.
2. Wait for the Polaris Robotic Cleaner to rise to the surface of the pool.
3. Use the Lift System to remove the Polaris Robotic Cleaner from the pool.

Adjust Cleaning Time

You can adjust the cleaning time of your Polaris Robotic Cleaner by following these steps:

1. Press and hold the Time button on the Control Box.
2. Use the + and – buttons to adjust the cleaning time.
3. Release the Time button to save the new cleaning time.

Program or Cancel Cleaning Schedules

To program or cancel cleaning schedules, please follow these steps:

1. Press and hold the Program button on the Control Box.
2. Use the + and – buttons to select the desired cleaning schedule.
3. Press the Program button again to save the cleaning schedule.
4. To cancel a cleaning schedule, press and hold the Program button and then press the Stop button.

Thank you for purchasing the Polaris Cleaner. If you require technical support or warranty service, please contact your original dealer or visit polarispool.com to locate an independent service company near you.

WARNING:  For anything other than the routine cleaning and maintenance described in this guide, this product must be serviced by a qualified professional with sufficient experience in pool equipment installation and maintenance so that all of the instructions in the product’s complete installation and operations manual can be followed exactly. All safety instructions in the complete manual must be followed explicitly in order to prevent injury hazards. Improper installation and/or operation may void the warranty. Never turn the cleaner on unless it is fully submerged in the water. Doing so may void the warranty and may cause severe damage to the cleaner motors.

FCC Statement

This device complies with Part 15 of the FCC Rules and IC license-exempt RSS standard. Operation is subject to the following two conditions:

1. this device may not cause harmful interference.
2. this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This device complies with FCC and IC RF radiation exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20 cm from all persons and must not be co- located or operating in conjunction with any other antenna or transmitter. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

THANK YOU FOR PURCHASING THE POLARIS CLEANER. YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER, PLEASE DO THE FOLLOWING:

1. Complete and return the warranty registration card.
2. Record your purchase information on the spaces provided below.
3. Attach your invoice (or a copy) to this page.

Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please contact your original dealer. If the original dealer does not perform warranty service, please visit polarispool.com to locate an independent service company near you. If you are unable to locate a service company, please call our Technical Support department at 1.800.822.7933.

RECORD YOUR POLARIS CLEANER DATA HERE

• Date of Purchase …………………..
• Purchased From …………………..
• Serial Number: …………………..
  • (located on robot-head)
• City …………………..
• State/Province …………………..
• Zip/Postal Code …………………..

Important Safety Instructions
READ AND FOLLOW ALL INSTRUCTIONS
Please read through the entire manual before installing your new robotic pool cleaner. The cleaner must be
installed and operated as specified.
WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or death.

PREVENT ELECTRICAL SHOCK

To reduce risk of electrical shock:

• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualified installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this product.Disconnect the cleaner and have the problem corrected by a qualified service representative before using.
• Per the United States National Electrical Code® (NEC®), keep the control box at least five (5) feet from the edge of the (pool/spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3 m (10 ft) to be maintained between the pool edge and the control box. Never submerge the control box.
• Do not enter pool while the cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.
• To reduce the risk of electrical shock, do not use the robotic cleaner or control box if the cord is worn or damaged. Contact Zodiac Pool Systems LLC. Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not attempt repair of the robotic cleaner, control box, power cord, or floating cable.
• NEVER OPEN CONTROL BOX.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY LOCATED GFCI RECEPTACLE. THE
• CONTROL BOX SHOULD BE PLUGGED INTO THE GFCI RECEPTACLE BOX.

PREVENT CHILD INJURY AND DROWNING

• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool’s operational system.

CAUTION

Failure to comply with the following warnings could cause damage to pool equipment or personal injury.

• The cleaner must be installed and operated as specified.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its original integrity.
• Clean the filter canister in the cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95° F (35° C) or below 55° F (13° C).

USE OF THE ROBOTIC CLEANER IN A VINYL LINER POOL

• Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with the vinyl surface, including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation process or when it comes into contact with objects in the pool. Zodiac Pool Systems LLC is not responsible for, and the Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.

SAVE THESE INSTRUCTIONS

Cleaner Specifications

Technical Specifications

The general specifications for the cleaner are as follows:

(43 x 48 x 27 cm)

Weight of Cleaner| 21 lbs. (9.5 kg)
Packed Weight| 42 lbs. (19 kg)
Filtration| Single filter canister
Cycle Lengths| Variable programming

The cleaner is a double-insulated product.A double‑insulated electrical appliance is one which has been designed in such a way that it does not require a safety connection to ground. The basic requirement for double- insulation is that no single failure can result in dangerous voltage becoming exposed so that it might cause an electric shock and that this is achieved without relying on an earthed (grounded) metal casing. This is achieved by having two (2) layers of insulating material surrounding live parts or by using reinforced insulation. Therefore, devices having double-insulated construction, such as this cleaner, do not utilize a grounded (three‑prong) cord/plug.

Getting Started

Contents

The packaging should contain the following items:

• Robotic cleaner and floating cable
• Control box

Connect to a Power Source

WARNING
Failure to comply with the following warnings can result in permanent injury, electrocution or drowning.

PREVENT ELECTRICAL SHOCK

• U.S: Per NEC® requirements, keep the control box at least 5 ft. (1.5 m) from the edge of the pool.
• CANADA: Per CEC requirements, keep the control box at least 3 m (10 ft) from the edge of the pool.
• Only connect the control box to a receptacle protected by a ground fault circuit interrupter (GFCI). Contact a certified electrician if you cannot verify that the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the control box.
• Do not allow anyone to swim while the cleaner is in the pool.
• The control box is water-resistant, not waterproof. In order to prevent electrocution, never submerge the control box or leave exposed to inclement weather.

1. Unscrew the protective cap for the floating cable from the side of the control box by turning counterclockwise.
2. Grip the notched end of the floating power cable, insert into the control box, and turn clockwise to tighten.
3. Plug the control box directly into a GFCI outlet. DO NOT use an extension cord.
   • NOTE: To avoid damaging the power cable, do not try to twist the entire cable housing.
   • NOTE: To avoid exposing the power cable connector pins to water, be sure the connector is screwed in all the way and there is no gap.

General Cleaner Operation

CAUTION

To prevent damage to the cleaner, to adhere to the following guidelines:

• Remove the cleaner from the pool after the cleaning cycle is completed.
• Store out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the floating cable.
• Take additional care when lifting the cleaner out of the pool.
• It becomes heavier when filled with water.
• Always remove the cleaner from pool when super chlorinating or adding acid.
• Do not handle cleaner while it is in operation.

IMPORTANT

• Always fully submerge the cleaner head before you begin operation.
• Clean the filter canister after each cleaning cycle.
• Do not leave your cleaner in the pool on a permanent basis.
• At the end of each cycle, remove the cleaner from the pool.
• Start at the cleaner head and untangle any coils in the cable before storing the cleaner.

The robotic cleaner includes a safety feature that automatically stops the cleaner if a cleaning cycle starts but it is not submerged in water. For pools equipped with a beach area, this safety feature is programmed to drive the cleaner in reverse and back into the pool when the impeller is out of the water.

WARNING

• Do not use an extension cord.
• Do not enter pool while the robotic cleaner is in water.

Install and Submerge the Cleaner

1. With the control box plugged into a GFCI outlet, spread the floating cable across the pool deck until you reach the middle of the pool length.
2. At the center point, submerge the cleaner in the pool and hold in the vertical position to release any air trapped inside.
3. Ensure the unit sinks to the bottom of the pool and does not float.
4. Place only enough floating cable in the water to reach the farthest end of your pool from the central point. Spread out the floating cable ensuring there are no kinks or coils in the cable.
   • NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool.
5. Using the Control Box
   • The control box can be used to initiate basic cleaning features and to connect the device to home Wi-Fi. For more information on connecting your cleaner to Wi-Fi, see section Installing iAquaLink®.

• Control box receiving power
• Start/Stop cleaning
• Select cleaning mode
• Waterline (45 min) Waterline only
• Quick Clean (1 h 15 min) Floor only
• SMART Cycle
• (Calculate custom clean duration)
• Floor, Wall, Waterline
• Deep Clean (2 h 45 min)
• Floor, Walls, Waterline, High Intensity
• Dirty canister indicator
• Remove cleaner from the pool
• + / – 15 minute increments
• Initiate connection and set up iAquaLink® control
• Bluetooth® light indicator status:
  • BLINKING – searching for signal
  • SOLID – paired with phone
• Wi-Fi light indicator status:
  • BLINKING – connected to router
  • SOLID – connected to the internet
• Set recurring cleaning:
  • Every: Day, 2 Days, or 3 Days

not available on all models

Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning mode is SMART Cycle (Floor, Wall, Waterline). The first use of SMART Cycle (duration: 2:30), will automatically calculate the cleaner’s optimal cleaning time for your pool. After the initial SMART Cycle calculation, the optimal cleaning time is saved for future use. To recalculate the SMART Cycle setting, press and hold the START/STOP button for 5 seconds. Use to change cleaning surface setting.

Toggle between

| Waterline (45 min) Waterline only
---|---
| Quick Clean (1 h 15 min) Floor only
| SMART Cycle

(Calculate custom clean duration) Floor, Wall, Waterline

| Deep Clean (2 h 45 min)

Floor, Walls, Waterline, High Intensity

• not available on all models

1. With cleaner submerged in water, press to begin operation. Press again to interrupt and cancel an in‑progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle,the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline. Press +/- buttons to increase or decrease cleaning time in 15-minute increments.

• Minimum run time is 30 minutes.
• Maximum run time is 3 hours 30 minutes.

NOTE: The control box automatically goes into standby mode after 5 minutes and the display screen turns off. Press any key to exit standby mode and view remaining cycle time. Cleaner will continue to function in standby mode.

Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

1. Press to begin the automated procedure. The screen displays when the Lift System is in operation.
   • NOTE: To stop the procedure at any time, press and release the button again.
2. 2. Next, Press and HOLD to rotate the cleaner.
3. Once the cleaner is facing the wall of your choice for retrieval, release the button.
4. Cleaner will drive forward and up the wall it is facing. It will wait at the water line to be retrieved.
5. When in reach, remove the cleaner from the pool using the handle. The cleaner will quickly expel water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the floating cable.

Installing iAquaLink®

The iAquaLink app is available for download from the App Store or Google Play.

With iAquaLink Control, you can connect to your robotic cleaner from anywhere, anytime to access functions and troubleshooting advice. App features are dependent on model. Before you begin installation, make sure you have the following:

• IMPORTANT: Have your Wi-Fi network password available
• Robotic cleaner is submerged in the pool
• Control box is connected and plugged into a GFCI outlet
• Smart device (phone or tablet) with Wi-Fi and Bluetooth® enabled
• Wi-Fi router with sufficient signal strength at the control box

Download the App

• Install or update the iAquaLink app from the App Store or Google Play.

Sign Up and Log In

• Open the iAquaLink app, then Sign Up or Log In.
• Complete all required fields in the Account Setup page and agree to the Terms and Conditions.

Add to Mobile App System

1. On the My Systems page, click + in the upper right-hand corner to add a system.
2. Choose “Robotic Cleaner”. Follow in app instructions to add your cleaner and connect it to your home router.
3. On the control box, press .

| Bluetooth ® light indicator status: BLINKING – searching for signal SOLID – paired with phone
---|---

| Wi-Fi light indicator status: BLINKING – connected to router SOLID – connected to the internet

NOTE:

• Errors during connection may be the results of insufficient Wi-Fi signal strength at the control box location. If you are unable to move the control or router to improve signal strength, you may need a Wi-Fi extender to boost your signal strength. (See iAquaLink® Troubleshooting section.)
• An incorrect password may also be that cause of a connection error. If the signal strength at the control box is good, double check the network name and credentials for the router you are trying to access.

iAquaLink® Control

Once you have downloaded the iAquaLink app and connected the device to Wi-Fi, the iAquaLink app allows for robotic cleaner control from anywhere, anytime. Functions vary within the iAquaLink app depending on which cleaner model you have.

WARNING

• Do not enter pool while the robotic cleaner is in water.

iAquaLink Control Home Screen

App function and design is subject to change.

• Start/Stop Cleaning
• Remote
• Clean Mode
• Lift System
• Dirty Canister Indicator
• Manual Time Adjustment (current run time +/- 15 minutes)
• Water Temperature Display

Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning surface setting is SMART Cycle (Floor, Wall, Waterline). SMART Cycle calculates a customized cleaning time optimized for your pool. On the first run of SMART Cycle, the app counts up as it calculates the optimized cleaning time. On periodic SMART Cycle cleaning, the app will count down from the optimized cleaning time.

NOTE: To Recalculate SMART Cycle, go to the Set Cleaning Mode after the initial calculation.

1. From the Home screen or the control box, press the Start button to begin cleaning .
2. The app displays the cycle time in hours and minutes. To increase or decrease the cycle time during cleaning, press the (+) and (–) buttons.
   • Time adjusts up or down in 15 minute increments.
   • Minimum run time is 30 minutes.
   • Maximum run time is 3 hours 30 minutes.
   • The control box displays the same countdown and cycle setting as the app.
3. Press to interrupt and cancel an in‑progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle, the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline.

Set Cleaning Mode

1. From the main screen, select Cleaning Mode to view options.
2. Choose from available cleaning modes depending on your cleaner model.*
3. In Custom mode (if applicable), select the cleaning surface and cleaning intensity from the on-screen icons.

• not available on all models

Remote Control

• Use your mobile device as a remote control.

IMPORTANT

Only use remote control when in view of the cleaner.

1. From the main screen, select the Remote tab.
   • NOTE: When in remote control mode, the control box displays .
2. You can direct the cleaner using the remote control or use the spot clean feature to help pick up debris.*
3. To use “Spot Clean” drive the cleaner near where debris has collected and initiate “Spot Clean.” The Cleaner will perform a short cleaning pattern to remove debris in that area.

• not available on all models

NOTE: If you experience significant delays between the app command and cleaner response, you may have a weak Wi-Fi signal or other connectivity challenges that interfere with the immediacy of the remote control functions.

Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

IMPORTANT

Only use Lift System when in view of the cleaner.

1. From the home screen, select Lift System to enter automated procedure.
2. Use the left and right controls to rotate the cleaner to face the wall of your choice.
3. Press the Lift System icon to drive the cleaner up the wall it is facing. The cleaner will wait at the water line to be retrieved.
   • NOTE: To stop the procedure at any time, press and release the button again.
4. When in reach, grab the cleaner handle and begin to pull cleaner out of the water. The cleaner will quickly expel water to allow for lighter, easier removal.

_ NOTE: _Never lift the cleaner out of the pool by the floating cable.

Program or Cancel Cleaning Schedules (not available on all models)

It is still recommended to remove and clean the filter canister after every cleaning cycle.

1. Tap the area titled Next Cleaning or go to System Settings and choose Schedules.
2. To program a schedule, select the day of the week.
3. Select a start time to begin the cleaning cycle.
4. Select a cleaning mode. Mode selected will determine runtime.
5. Press OK to save the schedule or Delete to remove permanently.
6. Repeat steps 2-4 to program additional days.
   • NOTE: Only one programmed cleaning cycle can be scheduled per day.
7. Press BACK or DONE to leave the Edit Schedule page and return to the main screen.
8. The next scheduled cleaning cycle will display near the top of the main screen.

Temperature Display
(not available on all models)

On some models, the pool water temperature will be displayed on the main app screen. Accurate temperature may take a few minutes to display as the sensor acclimates to the surrounding water temperature. Temperature will only be displayed during an in-progress cleaning cycle.

LED Lights

1. Sensor Nav System™ – Indicator Light: Located on the front of the cleaner, this light has several functions to indicate status:
   • Blinking Blue: Sensing, Scanning and Cleaning
   • Solid Blue: Cleaning
   • Blinking Green: Lift System or Spot Cleaning
   • Solid Green: Remote Control
2. On some models, an LED light illuminates the interior area of the body and canister.

• not available on all models

NOTE: LED lights may be difficult to see in sunlight.

In-App Error Messages and Troubleshooting

If an error occurs, the status bar will show a warning symbol and: “Cleaning Interrupted”.

1. Click on the warning symbol to view troubleshooting advice on how to fix the issue.
2. Choose Clear Error if you believe you have fixed the problem and want to re-try. Choose OK if you want to suspend the cleaner in error mode and work on the troubleshooting fix at a later time.

System Settings

• Access System Settings by pressing the gear icon in the upper right hand corner of the app screen.

Maintenance

WARNING: To avoid electric shock and other hazards which could result in permanent injury or death, disconnect (unplug) the cleaner from the power source before performing any cleaning and maintenance.

Cord Tangling

Tangling can occur more frequently when the cleaner is not attended to after each cleaning cycle. The tangle-reducing swivel, in addition to proper installation, general maintenance and the following troubleshooting steps can help to avoid cable challenges.

IMPORTANT

• Cleaner power cable may become tangled if correct procedure is not followed after each cleaning cycle.

NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool.

If tangling occurs, follow these steps:

1. Remove the cleaner from the pool using the Lift System. When the cleaner is within arm’s reach, use the handle to remove from the water. Never lift the cleaner out of the pool by the floating cable or swivel.
2. Hold the cleaner vertically to drain.
3. Unplug power to the cleaner at the control box.
4. Remove the cleaner from the pool and untangle all kinks and coils in the power cable. Start at the cleaner head. Lay the cable in the sun to loosen any tangling memory.

Clean the Filter Canister

The filter canister should be cleaned at the end of each cycle.

1. Remove the cleaner from the water using the Lift System and let the remaining water drain.
2. Set the unit on four wheels.
3. Push the cover lock (1) and lift the cover (2) until it is secured in the vertical position.
4. Remove the filter canister assembly from the body (3), as shown.
5. Push the quick release button on the canister assembly (4) and pull open.
6. Separate the filter canister from the filter support (6), as shown.
7. Empty all debris from the filter canister, then rinse the canister, the filter support and the cleaner using a hose, as shown.

_ NOTE: _Periodically, remove the filter canister and clean thoroughly with soapy water and a soft bristle brush.

Store the Cleaner When Not in Use

The cleaner should be cleaned regularly using slightly soapy clean water. Do not use solvents such as trichloroethylene or its equivalent. Rinse the cleaner generously using clean water. Do not let your cleaner dry in direct sunlight near the pool. The cleaner should be stored on its caddy so that it dries quickly.

1. Disconnect cleaner from the power source.
2. Starting at the cleaner head, remove all coils and tangles from the cable. Lay the cable in the sun to loosen any tangling memory.
3. Place the rear wheels on the caddy and position the cleaner vertically on the caddy base.
4. Disconnect the cable from the control box. Replace the protective cap on the control box.
5. Loosely coil the power cable starting at the cleaner and moving toward the connection point at control box. Store the cable by wrapping it around the hook located on the front of the caddy.

Replacing Worn Parts Replacing Brushes

• The cleaner is fitted with PVC brushes with a “wear’’ indicator.
• To maintain cleaner performance at its best you need to replace the brushes as soon as one of the wear indicators is reached (even if the blade wear is not even). It is recommended that you replace the brushes when the rubber is worn down to the top of the wear indicator (or every two years, whichever comes first).

To replace a worn brush

1. Lift the cleaner to a vertical position so that the handle is up.
2. Separate the edges of the brush and undo the tabs. Remove the worn brushes.
3. To install the new brush, position the new brush on the roller with the cleaning blades facing away from the roller.
4. Thread each tab into the slot provided and gently feed it through until the heel comes out at the other side of the slot.
5. Use a pair of scissors to cut the tabs 3/4 inch from the heel so that they are no higher than the cleaning blade.
6. Repeat the procedure to install the second brush.

Replacing Tires

1. Pull on the inside of the old tire to remove the tire lip from the wheel.
2. Remove the old tire.
3. To replace the tire, position the tire on the wheel making sure to orient the tire so that the word INSIDE is toward the body of the cleaner.
4. Push one side of the tire on to the wheel and fit the rib of the tire in the groove of the wheel.
5. Work the tire onto the wheel and verify the rib of the tire is positioned properly within the groove of the wheel.
6. Push and position the rib of the inner side of the tire in the groove of the wheel. If needed, turn the wheel gently to help with installation.

Spare Parts

The complete spare parts list and exploded view is available on the Polaris website.

• USA: www.polarispool.com
• Canada: www.polarispool.ca

Contact your local maintenance provider to perform diagnostic tests or repairs not shown in general maintenance.

Troubleshooting

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

Error Codes

1

2

3

| Pump Motor Traction Motor Right Traction Motor Left|

• Check for corrosion or bent pins in the power cable connection area.
• Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

4| Pump Motor Consumption|

• Check for small debris or hair in the fan impeller.
• Thoroughly clean the filter canister.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

5

6

| Drive Motor Consumption Right Drive Motor Consumption Left|

• Thoroughly clean the filter canister.
• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

7| Cleaner Floating|

• Turn cleaner power off, then submerge cleaner according to correct procedure.

8| Cleaner Out of the Water|

• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.

9| N/A|

• Cleaner has completed a cleaning cycle. This is not an error. No action required.

10| Communication|

• Turn cleaner power off and on again to reset.
• Check floating cable connection to the control box. Check for corrosion or bent pins at the connection point.
• If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.

11| Sensor Unit|

• Contact approved service station for replacement.

N/A| Connection Error|

• Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.
• If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.

Install and Submerge the Cleaner ).
Poor connection or need to restart cycle| Unplug the control box and reconnect to a GFCI outlet. Press “Start” to begin a new cycle.
Propeller or wheels may be jammed and not turning correctly| Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
The flashing lights appear on the control box during the cleaning cycle| Cleaner not fully submerged| Remove cleaner from pool and re-submerge (see Install and Submerge the Cleaner ).
The cleaner does not stay on the pool surface or is floating excessively| There is air trapped inside the cleaner housing| Remove cleaner from pool and re-submerge (see Install and Submerge the Cleaner ).
The filter canister is full or dirty| Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister ).
The cleaner is not climbing walls| The filter canister is full or dirty| Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister ).
Tire treads worn down| See Replacing Worn Parts.
Confirm appropriate pool chemistry| Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
The cleaner is not moving| Not connected to electricity| The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
Cycle not started| Press the Start button to initiate a cleaning cycle.
Reset needed| Disconnect the unit power and reconnect after

20 seconds. If the problem is not resolved, contact your local retailer to request a diagnostic review or contact Polaris Technical Support at 1-800-822-7933.

The floating cable has excessive tangling| Too much cable in the water| Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck (see Install and Submerge the Cleaner ).
Removal needed| Untangle the twisted cord and lay in sun to reduce memory (see Cord Tangling ).
The cleaner is not cleaning the pool effectively| The filter canister is full or dirty| Dispose of debris and thoroughly clean filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see Clean the Filter Canister ).
Brushes are worn| Check the wear indicator(s) (see Replacing Wear Parts ).
Cable is excessively tangled| Untangle the twisted cord and lay in sun to reduce memory (see Cord Tangling ).

Dismissing an Error Code

From the control box

• After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.
• If the control box is in Standby Mode, press the Start/Stop button to show the on-screen display.
• After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.

From the iAquaLink® App

Press the error icon to display troubleshooting solutions. After you have completed the troubleshooting solution steps, press Clear Error to return to normal operation. Or, press OK if you need to complete the solution steps at a later time.

iAquaLink Troubleshooting

• This information can help to troubleshoot connection and setup challenges between the iAquaLink app and the cleaner.

How it Works

How to Connect

• You must connect to the home router (network) by first establishing a direct connection between the control box and your smart device (see Add to Mobile App System).

IMPORTANT

• It is recommended to locate the control box as close to the home router as practical. Do not use an extension cord.

Common iAquaLink® Troubleshooting

Remember, if you get a new Wi-Fi router, reset the defaults of your current Wi-Fi router or simply change your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the router (see Add to Mobile App System).

re-check if the lights are lit.
Control box is unplugged| Plug the control box into a GFCI outlet (see

Connect to a Power Source ).

Power outage| Verify that the breaker is on and electricity is being supplied to the outlet.
Lost internet connection| Check internet connection – network may be down.
Wi-Fi is off| Router is off| Turn router on.
Router password was changed| Reset router with new password.
Wi-Fi light is flashing| Lost internet connection| Check internet connection – Network may be down.
Control box is too far from home router| Relocate the control box as near to the home router as practical. (See Install and Submerge the Cleaner ) Do not use an extension cord.
Weak Wi-Fi signal| Check for adequate Wi-Fi signal strength.

With a Windows laptop, go to Network Connections in the Control Panel. Check Signal Strength meter under Wireless Network

Connection icon while standing near the control box.

With a smart device, search for, download, and use an app that can check signal strength while standing near the control box. If Wi-Fi signal is weak, consider installing a Wi-Fi extender.

Connectivity issue with local Wi-Fi or connection to the server| Contact your local internet service provider.

Unplug your control box and wait 10 seconds. Plug in the box again and see if lights illuminate.

Check Internet connection – Network may be down.

Wi-Fi light is on but buttons and functions are disabled| Firmware update in progress| “PROG” displays on the control box and information is displayed in the app during an over- the-air firmware update. Simply wait for button functions to resume after update completes. Do not unplug from power during an update.

CONTACT

Zodiac Pool Systems LLC

• 2882 Whiptail Loop # 100
• Carlsbad, CA 92010, USA
• PolarisPool.com
• 1.800.822.7933

Zodiac Pool Systems Canada, Inc.

• 2-3365 Mainway
• Burlington, ON L7M 1A6, Canada
• PolarisPool.ca
• 1.800.822.7933

A Fluidra Brand

©2023 Zodiac Pool Systems LLC. All rights reserved. Polaris® and the Polaris 3-wheeled cleaner design are registered trademarks of Zodiac Pool Systems LLC. All other trademarks referenced herein are the property of their respective owners. Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. AppStore is a service mark of Apple, Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

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References

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