verizon Network Manager User Guide
- June 11, 2024
- Verizon
Table of Contents
Network Manager
User Guide
How to reserve a toll-free number
Introduction
This document will take you through the steps you will need to reserve a North
American toll-free number.
Reserve number
To reserve a new North American toll-free number, or to define a toll-free
number into the Verizon IT systems to prepare the number for a future port,
the Reserve function is used.
Navigate to the Reserve function
First, you will want to navigate to the Number Inventory.
Number Inventory
From anywhere, to navigate to the Numbers Inventory, click Inventory on the
top-level menu.
Once the menu fully expands, under the Routing heading, click Numbers.
If this is the first
time you are navigating to the Number Inventory in your web browser session,
you may need to select your Customer ID from the dropdown control. 
Number Inventory will display with the
default selection list of numbers. Click on the Reserve button to navigate to
the Reserve function.
Reserve a new toll-free number
To reserve a new North American toll-free number, the Reserve function is used.
Customer ID banner
The screen is organized such that the top banner allows you to select or
change the Customer ID for which you want to reserve the new number. To change
the Customer ID, click the dropdown control and select a Customer ID from the
list to which you are entitled.
To view further information about the Customer ID, click the
information icon ( ) to the right of the Customer ID control. The pop-up
window will display the Customer ID’s associated Enterprise ID / Customer
Legal Entity (CLE), your RACF-ID/CM-ID, the Line of Business indication, as
well as the Description (Company Name) associated with the Customer ID.
Reserve vs Reserve Non-Resp Org toggle tab
The Reserve screen will, by default, select the Reserve tab. To initiate a
non-Resp Org reservation, click the Reserve Non-Responsible Organization tab.
The line above each tab will display in a red color if it is the active tab
selected.
When to choose which?
Choose the Reserve option when you want to reserve a new toll-free number from
the national SOMOS toll-free number database.
Choose the Reserve Non-Responsible Organization option when you already have
the tollfree number with another carrier or you are your own Resp Org, and
your intention is to port the number to Verizon. The Reserve Non-Responsible
Organization option allows you to define the number and its routing in
Verizon’s database ahead of the porting date, so that the transition will not
incur downtime of the toll-free number.
Data Input Mode
There are three methods for reserving a new North American toll-free number
using Network Manager. Select the data input mode that corresponds to the
option you wish to use. The Reserve Non-Responsible Organization method only
supports Data Input Modes Import and Data Entry. 
Pattern
Reserve from 1 to 250 new toll-free numbers by specifying a numbering pattern.
The Reserve Non-Responsible Organization method does not support Pattern.
Type in the Number
Pattern. Use an asterisk () to indicate that any digit is acceptable in that
number’s position. Use two or more ampersand (&) characters to indicate you
want the two digits to be the same, even if you do not care what the actual
digit is. Type in a digit if you only want that specific digit in that
position of the number.
Examples: type in 8 ** if you simply want a new random toll-free
number (i.e., you do not care what the number is). Type in 8 && if you
want a number that will end with the same two numbers (e.g.,
833-710-9800, where the last two digits
are the same). Type in 8 3663 if you want any number just as long as it
ends with 3663. Also note that you may optionally type in alphabetic
characters in the Number Pattern, if you are searching for a vanity number.
For example, instead of typing in a number pattern of 8 3663, you could
type in 8 FOOD; the system will translate the alphabetic characters into
the equivalent numbers from the standard telephone dial pad.
Type in the Quantity. Acceptable values are 1 through 250. Values greater than
10 will take much longer to process.
Indicate whether you want Consecutive numbers. If the Quantity you selected is
greater than 1, the Consecutive checkbox will become enabled. Click to check
the box if you only want numbers that are consecutive/sequential (e.g.,
833-710-0123 and
833-710-0124).
Type in the Number Description you want to be associated to each number that
you reserve. If reserving multiple numbers, each number will be assigned the
same description. You can always change a number’s description later using
other Network Manager functionality.
Import
Import a list of toll-free numbers to reserve.
Click on the radio button for Import.
Click the Import icon . This will cause your operating system’s file selection
control to be displayed. Locate and select the file you wish to upload. Only
CSV file formats may be imported. The imported file results will populate the
Imported Numbers results box with the toll-free numbers from the file, each
preceded with a corresponding checkbox. 
By default, each number will be checked. Click the corresponding checkbox to
deselect a number you do not wish to include. Click to deselect the Select All
checkbox to deselect all the numbers that are displayed on the page. Click the
Select All checkbox to select all the numbers that are displayed on the page.
There is a Count field that will indicate how many toll-free numbers were
successfully imported from your file into Network Manager. If you need to
locate a number to either select or deselect before submitting the Reserve
action, type in digits from the number in the search textbox, which may be
found to the upper-right of the results box. As you type in each number, the
results grid will dynamically change to filter the results to only those
numbers that meet that search criteria.
Type a Number Description that will be associated with each successfully
processed toll-free number.
Data Entry
Reserve one or more specific toll-free numbers by selecting Data Entry. Type
in the Number Description you wish to be associated to each toll-free number.
Type in each number into its own
cell in the Entered Numbers table. Click into each cell to move your cursor’s
focus to that cell, or press the tab key to navigate to the next available
cell in the table. Below the grid, the quantity of numbers will also be
displayed.
Type in each number. The Data Entry mode does not accept any non-numeric
characters, including alphabetic characters or wild cards.
To locate a number that you may have already typed into the Entered Numbers
table, type in the complete number in the Find text box, then click the Find
button. If the number is found in the table, it will be highlighted by a
yellow outline (figure 11).
Activate Numbers
Optionally, you may want to immediately activate the successfully reserve
numbers.
Click to check the Activate Numbers (Optional) checkbox.
Click to expand the dropdown control for the list of Super Routing Plans that
are already defined for the Customer ID. Locate and click to select the Super
Routing Plan you wish the number/s to be automatically activated.
The Activation Date and Time is noted by the system. The order number/s that
will be created to activate the number/s are not able to be scheduled; they
are immediate orders. The current date and time are displayed for
informational purposes.
Preview
Click the Preview button to initiate the request to retrieve number/s without
yet actually reserving the number/s. The system will display the quantity of
numbers you requested to preview, each with a checkbox to the left of the
number. You are limited to search a maximum of 10 numbers using Preview. The
Reserve Non-Responsible Organization method does not support Preview.
Each checkbox, by
default, will be checked. If one or more numbers are not what you wish to
reserve, click each number’s checkbox to deselect it. Click the Reserve button
to continue with the reservation request for the available numbers that are
selected, or click the Back link to return to the previous screen.
Reserve
Click the Submit button to initiate the request to reserve the number/s. The
system will generate an order number by which you may track its progress.
Click the OK button or the X in the right corner of the Order Confirmation
window to close the message.
If you used the Preview method to request numbers to be reserved,
you will be prompted to also define each number’s description. Click Yes to
advance to the number description screen, or click No to complete the
reservation submission.
If you click Yes,
the system will begin securing the toll-free numbers, notifying you that “the
Reservation Order is Processing. Please wait.” Once it completes processing,
the Add Description to Numbers screen will display. Next to each reserved
number, a textbox is presented where you will type in each number’s
description.
Once you are
finished with typing in each number’s description, click the Submit button at
the bottom of the page. A confirmation pop-up message will confirm the action.
Click the OK button
or the window’s X control to close the pop-up message.
Validating the action was successful
From the top-level menu, click the entry for Order History.
Select your Customer ID from the dropdown control (if not already populated).
In the Order Number field, type in the order number that was provided in the
order confirmation window as a result of your reserve request.
Click the Search button.
Scroll down to view the results table. Locate your order number, and click to
check the checkbox for its corresponding row.
Once checked, the context menu will display. Click More, and then
click View Order.
The Mass Number Order Information screen will display. 
Scroll down to the Quantity Requested and Quantity Processed controls. These
inform you how many of your number reservations were requested versus
successfully processed. If the numbers do not match or are not what you
expected, scroll down further to the controls that list the Numbers Processed
as well as the Numbers not Processed. In these controls, the system will
inform you which specific numbers were successfully reserved (and optionally
activated) and which numbers were not successfully processed. If no numbers
from your reservation request were successfully processed, the system will
either display the specific numbers that were not processed or it will display
a message indicating No spare numbers.
You are finished with reserving your new toll-free number/s.
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