VITAL COMMAND AWSAM-CP Control Panel Installation Guide
- June 11, 2024
- VITAL COMMAND
Table of Contents
AWSAM-CP
Installation and Setup
The Best in Property Damage Detection
CAUTION! STOP AND READ THIS!
IMPORTANT NOTICE TO USER: The installation of any water detection or
automatic water shut off system does NOT guarantee water will be detected on
all occasions or circumstances. Due to the variety of environments the system
can be installed, how it is maintained and types of installation, Vital
Command does NOT guarantee or warrant against water or property damage or
appliance damage as a result of use of this system. By installing the Vital
Command AWSAM System you agree and consent to all of Vital Command’s User
Agreements and Terms and Conditions for use of the system and agree that Vital
Command is not liable for any type of damage to your person or property. If
you do not agree, do not install the system and contact Vital Command.
READ THIS ENTIRE MANUAL BEFORE BEGINNING INSTALLATION!
Always check https://supportawsamcloud.com
for the most up to date manual and product
info or scan with your mobile device here:
AWSAM System Main Features:
- Wirelessly monitor buildings for water, temperature, humidity and intrusion while controlling water shut off valves and detect possible conditions that may cause damage.
- Wirelessly control and manage the environmental, security and water sensors as well as the control valves that are paired with the AWSAM-CP via any mobile device or computer Online.
- Setup, manage and notify system users via text, email or phone alerts of alarms and system operation.
- Add and manage devices and sensors with the AWSAM System
- Perform range tests for device and control panel placement.
- Change system settings such as create unique usernames for devices and control panels, set environmental temperature alarm bands, set sensors linking to specific valves.
- Monitor system operations and perform automated maintenance on the valve controller.
- In the event of a power loss to the system, the AWSAM-CP will operate for a approximately 24 hours on backup battery based on usage. The VC100 Valve Controller will also operate on AC or internal batteries if the batteries have a charge.
AWSAM Control Panel
Back of Control Panel
Right Side of Control Panel
Cellular Connection
The AWSAM-CP will attempt to connect to the available cell network once
powered on by battery or AC power or both. Once connected, the AWSAM-CP signal
bars will light green based on the cell signal received. The smallest signal
bar will light with a signal of -111 to -119 dBm or greater. As the cell
signal improves additional bars will light green. Wait until you have at least
one cell signal light green before operating the control panel. More than one
is better.
Control Panel Placement
The control Panel may be placed in any location that provides AC power a Cell
Signal connection and a range test has been completed to the farthest sensor
from the control
panel. If you are having issues connecting to all three, please troubleshoot
on the AWSAMCloud.com website on the “Support” tab
click “Troubleshooting”.
Panel Mounting Positions
Secure the Mounting Bracket to the wall in a vertical or horizontal position
first. Then hang the Panel on the bracket.
Range Test Mode
Press and release the button on the side of the panel to enter Range Test
mode. Range Test Mode can also be switched ON or OFF in the AWSAMCloud
specific Panel settings page. The Mode can be verified by the blinking “Mode
Light” on the front of the Panel. In Range test the light will blink briefly.
Using either a TWS, or HTWS, or VC100, with the sensor/device battery
installed, press the pairing button on the device. 
In Range Test Mode the sensor will beep and respond with an acknowledgment of
multiple beeps. This means the sensor is usually responding to the Panel at
that location at
that moment. If there is a delay after the first beep to get the multiple
beeps, the sensor is at the edge of the range and either the sensor or the
panel should be moved to
accommodate a better wireless connection. If after pushing the button on the
sensor and there is no secondary beeps either the sensor is out of range of
the panel or the Panel is out of Range Test Mode. You cannot Range Test with
the AWS or Door sensors using this mode. You can range test with these sensors
by causing an alarm and seeing if you get the alert from the panel. To turn
off range test mode press and release the button once. If there are no button
pushes in 20 minutes the Panel will time out and turn off Range Test Mode.
Add Device Mode
Press and hold the button on the side of the panel for 5 seconds. Note, the
Mode light on the front of the panel will be blinking and mostly on. Press and
release the sensor
button inside the case. (See pic above) If the Panel is turned on and in range
the TWS, HTWS and VC100 will all respond with multiple beeps. The AWS and Door
Sensors will only beep once on the button press. ADD VC100 DEVICES FIRST. Go
to the Panel Overview Page on the AWSAMCloud website and match the Sensor ID
on the bottom of the device to the Sensor type and ID on the Panel Overview
section. If no ID shows up after a minute or two you may be out of Add Device
Mode out of sensor range or out of cellular range. If correcting these does
not solve the problem see “Troubleshooting” on the
AWSAMCloud.com Support Tab.
Once added to the Control
Panel on the AWSAMCloud you can go to the device settings page and change the
name, alarm thresholds, or link it to specific valves. NOTE: All
environmental will automatically link to VC100 valve controllers. You can
unlink specific sensors or link specific sensors to specific VC100 valve
controllers. For Example you
would not want a AC sensor to shut off the water in the event of a drain
backup.
FCC Compliance
Information for the U.S. Users: FCC part 15: This device complies with part 15
of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause
undesired operation. This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment. This equipment should be installed and operated with a minimum
distance of 20 centimeters between the radiator and your body.
Vital Home Systems LLC – Terms and Conditions General. These terms and
conditions (T&C) apply to all products (Products) from Vital Home Systems LLC
(VHS),
also doing business as Vital Command, including through VHS’s third-party
distributors, by the entity (Buyer) listed on the quote/invoice (Quote) or
with registered product with VHS’s systems. Except as expressly set forth in
the Quote or another signed agreement by VHS and or Vital Command, these T&Cs
represent the sole understanding between VHS and Buyer with respect to Buyer’s
purchase of Products. Any terms or conditions stated by Buyer in any purchase
order or otherwise that are different from or in addition to this Agreement,
other than to express types and quantities of Products ordered, shall be of no
force and effect, and no course of dealing, usage of trade, or course of
performance shall be relevant to explain or modify any term expressed in this
Agreement.
Initial Acknowledgment. Buyer agrees and acknowledges that the Products are
solely intended for water and temperature detection as a means to shut off the
flow of water in the event of leaks, freezing pipes, or some other accident,
natural or otherwise. THE PRODUCTS ARE NOT INFALLIBLE AND WILL NOT DETECT OR
PREVENT ALL DAMAGE. Installation and use of the Products are not guaranteed or
warranted except as expressly stated below. It is the Buyer’s responsibility,
and NOT VHS’s, to install and keep the Products properly maintained and in
good working order.
WARRANTY
VHS warrants that the Products will perform in accordance with its published
specifications therefor for a period of 12 months after shipment to Buyer,
under normal use and service. All Batteries and installation are excluded from
the VHS Warranty. Buyer shall notify VHS of any nonconformance during the
warranty period, and only after providing notice to VHS and obtaining
authorization and an RMA number from VHS, return the affected Product to the
VHS-designated facility as set forth in the RMA, freight prepaid, with a
statement fully describing the nonconformance. VHS’s exclusive obligations
shall be, in VHS’s sole discretion, to repair or replace the Product if it is
determined to be defective, or to refund to Buyer the price paid. This
Warranty shall not apply to any Product which has been repaired or altered,
except by VHS, or which has not been maintained in accordance with the
handling or operating instructions supplied by VHS, or which has been
subjected to unusual physical or electrical stress, misuse, abuse, neglect,
negligence, or accidents.
WARRANTY DISCLAIMER. EXCEPT FOR THE WARRANTY STATED ABOVE, VHS
SPECIFICALLY DISCLAIMS ALL OTHER EXPRESS, IMPLIED, OR STATUTORY WARRANTIES,
INCLUDING DESIGN WARRANTIES AND THE IMPLIED WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE,
MERCHANTABILITY, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. NO PERSON IS
AUTHORIZED TO MAKE ANY OTHER WARRANTY OR REPRESENTATION OF THE PRODUCTS ON
BEHALF OF VHS. BUYER SHALL HAVE NO RIGHT TO MAKE OR PASS ON ANY SUCH WARRANTY
TO ANY THIRD PARTY. WHILE THE PRODUCTS ARE DESIGNED AND INTENDED TO MITIGATE
DAMAGE ARISING FROM LEAKS, IT IS NOT INFALLIBLE OR FOOL-PROOF AND THE RISK OF
DAMAGE CAN NEVER BE COMPLETELY REMOVED, INCLUDING WITHOUT LIMITATION FROM THE
FOLLOWING: THE PRODUCTS MAY FAIL TO OPERATE AS DESIGNED, WIRELESS CONNECTIONS
BETWEEN THE PRODUCTS MAY FAIL OR NOT IMMEDIATELY TRIGGER, INTERNET AND
TELECOMMUNICATIONS EQUIPMENT MAY FAIL, BATTERIES THAT OPERATE THE PRODUCTS MAY
LOSE POWER, AND/OR THE PRODUCTS MAY NOT BE INSTALLED, PLACED, OR MAINTAINED
PROPERLY BY A THIRD PARTY. ANY NUMBER OF ISSUES BEYOND THE CONTROL OF VHS MAY
RESULT IN GREATER DAMAGE THAN ANTICIPATED, INCLUDING WITHOUT LIMITATION DELAYS
OR FAILURE DUE TO ACTS OF NATURE SUCH AS EXTREME COLD OR HEAT. BY USING THE
PRODUCTS, BUYER SPECIFICALLY AGREES AND ACKNOWLEDGES THAT THE PRODUCTS WILL
NOT ELIMINATE ALL WATER DAMAGE, APPLIANCE DAMAGE, FROZEN PIPES, OR MOLD, EVEN
WHEN THE PRODUCTS WORK AS INTENDED. THE ENTIRE RISK ARISING OUT OF THE USE AND
PERFORMANCE OF THE PRODUCTS REMAINS WITH BUYER.
LIMITATION OF LIABILITY. IN NO EVENT SHALL VHS BE LIABLE TO BUYER OR ANY THIRD
PARTY FOR ANY SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING WITHOUT
LIMITATION LOST PROFITS, LOSS OF USE, OR LOST REVENUE, HOWEVER CAUSED, WHETHER
FOR BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. VHS’S LIABILITY TO BUYER OR
ANY THIRD PARTY IS STRICTLY LIMITED TO A REFUND OR CREDIT TO BUYER OF THE
APPLICABLE PURCHASE PRICE, OR TO THE REPAIR OR REPLACEMENT OF THE PRODUCT, IN
VHS’S SOLE DISCRETION.
THE LIMITATIONS SET FORTH ABOVE SHALL BE DEEMED TO APPLY TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL
PURPOSE OF ANY LIMITED REMEDIES. EACH PARTY ACKNOWLEDGES AND AGREES THAT THEY
HAVE FULLY CONSIDERED THE FOREGOING ALLOCATION OF RISK AND FIND IT REASONABLE,
THAT THIS ALLOCATION IS
REFLECTED IN THE PRICE OF THE PRODUCTS, AND THAT THE FOREGOING LIMITATIONS ARE
AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.