Amazon Dash Smart Shelf Support Manual

Amazon Dash Smart Shelf Support Manual

Dash Smart Shelf Support

Get help using and troubleshooting common issues with Dash Smart Shelf Support.

Getting Started:

Set Up Your Dash Smart Shelf

Use the Amazon app to set up your Dash Smart Shelf.

Tip:  Before setup, download or update the Amazon app in your mobile device’s app store.

To set up your Dash Smart Shelf:

1. Make sure Wi-Fi and Bluetooth are enabled on your smart phone.
2. Open the Amazon Shopping app.
3. Tap the Menu icon.
4. Select Devices & Electronics, then Smart Reorder Devices.
5. Follow the onscreen instructions to complete setup.

How To:

Calibrate Your Dash Smart Shelf

Calibrate or “tare” your Smart Shelf to zero.

If your Dash Smart Shelf isn’t reporting the correct weight, it may need calibration.To calibrate your Dash Smart Shelf:

1. Remove the product from your Smart Shelf.

If you’re using a storage container, empty it and place it on top of your Smart Shelf.

2. Press the button on the front of the device four times in a row.

When the light flashes yellow, then green, the calibration is complete. Confirm that the Current Levels and Supplies in your device’s settings in the Amazon app reads 0%, then put the product back on your device.

Change Dash Smart Shelf Reorder Settings

To change your Dash Smart Shelf reorder settings, use the Amazon shopping app.

As the default setting, Dash Smart Shelf automatically reorders a product when it detects you are low. To change your reorder settings:

1. Open the Amazon app.
2. Select the menu icon.
3. Under Devices & Electronics, select Smart Reorder Devices.
4. Select your device, then Reorder Settings.

From the settings, you can:

• Set your device to remind you to reorder when your product is low, instead of automatically reordering.

• Change your reorder threshold.

• Change the product on your device.

Troubleshooting:

Accidental or Unwanted Order from Dash Smart Shelf

Dash Smart Shelf placed an unwanted order.

Your Dash Smart Shelf reorders products when it detects low supply. Smart Shelf requires 12 hours of continuous weight readings below your reorder threshold before automatically reordering or notifying you that you’re running low. You have 24 hours to change or cancel your order after it has been placed.

If you have an accidental or unwanted order:

• Try cancelling the order before it ships from Your Orders.
• If the order already shipped, you can start a return from Your Orders.
• You can change your Dash Smart Shelf settings to reminders. With reminders, you are sent a notification reminding you to re-order instead of automatically placing an order for you.

Dash Smart Shelf Can’t Connect to Wi-Fi

Dash Smart Shelf can’t connect to Wi-Fi or has intermittent connectivity issues.

Note: Dash Smart Shelf is only compatible with 2.4-GHz Wi-Fi networks and does not connect to a 5-GHz or WPA-Enterprise network. Make sure you’re using a 2.4-GHz network.

• Make sure that you have the correct Wi-Fi password. If your Wi-Fi password recently changed, update your Dash Smart Shelf’s Wi-Fi settings.
• Restart your Dash Smart Shelf by unplugging from the wall and plugging back in, or removing and replacing the batteries.
• Restart your internet router and modem by unplugging for 30 seconds and plugging back in.

Factory Reset Your Dash Smart Shelf

If your Dash Smart Shelf is unresponsive, or you want to erase your device settings, factory reset your device.

Tip:  Having trouble with your Dash Smart Shelf? Restart your device first to see if it resolves the problem. Just unplug the power adapter from the device or the outlet and then plug it back in, or remove and replace the batteries if using battery power.

To reset your device to its factory settings:

1. Press and hold the button on the front of the device for about 15 seconds.

The LED blinks red when the device is resetting.

2. Wait for the LED to blink white to indicate it has successfully reset.

Dash Smart Shelf Didn’t Place Order When Expected

Your Smart Shelf didn’t reorder your product as expected.

• Make sure your Smart Shelf is plugged in or has working batteries.
• Make sure your Smart Shelf is on a level surface, and that only your product and storage container (if using one) is on the Smart Shelf.
• Check your reorder threshold in your device’s settings in the Amazon app.
• Check if your Reorder Settings are set to send reminders of low supply instead of automatic reorder.

Dash Smart Shelf Is Not Reporting Correct Weight

The weight displayed for Smart Shelf is incorrect.

• Check the product weight on product details page to confirm the correct weight.
• Make sure your Smart Shelf is on a level surface, and that only your product and storage container (if using one) is on the Smart Shelf.
• Calibrate or “tare” your Smart Shelf.

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