Amazon Smart Soap Dispenser User Manual
- June 9, 2024
- Amazon
Table of Contents
Amazon Smart Soap Dispenser User Manual
Support for Amazon Smart Soap Dispenser
Get help using and troubleshooting common issues with Amazon Smart Soap
Dispenser.
Getting Started:
Set up Amazon Smart Soap Dispenser
Use the Alexa app to add your Amazon Smart Soap Dispenser to your device groups and create a routine for handwashing.
Set up Amazon Smart Soap Dispenser
Your Amazon Smart Soap Dispenser arrives ready to use. You don’t need to charge it. Complete set up in the Alexa app before adding soap.
Note: Before set up, download the latest version of the Alexa App. Also check that your Echo device software is current. Just ask, “Is your software up to date?”
To connect your device and pair with Alexa:
- Power on the device by holding the power button at the back.
- Open the Alexa app after the blue indicator light appears.
- Open More and select Add a Device.
- Select Soap Dispenser and follow the on-screen instructions.
You’ll be asked to press the pause routine button on the top of the device for 5 seconds, until a white flashing light appears.
- On the Routine set up screen, select Tap here to select soap dispenser.
- Select your device, and then select Detected and Next to continue.
- Choose the Echo device you want your Routine to play from, and then select Enable.
- Turn off your dispenser and add soap. See Amazon Smart Soap Dispenser Quick Start Guide for detailed instructions for adding soap.
To set up your handwashing routine anytime, go to Devices > All Devices > Soap Dispenser and set up your handwashing routine.
Using Your Amazon Smart Soap Dispenser
Learn how to get the most out of your Amazon Smart Soap Dispenser.
Variable Dispensing
With variable dispensing, the amount of soap that dispenses depends on how far your hand is from the nozzle. There are three soap dispensing levels. The closer your hand is to the nozzle, the less soap dispenses. When your hand is lower and farther away from the nozzle, more soap dispenses.
Turn On High Dispensing Mode
If you want more soap within each level of variable dispensing, turn on high dispensing mode. Before you can turn on high dispensing mode, you must complete setup of your device in the Alexa app. See Set Up Amazon Smart Soap Dispenser. To turn on high dispensing mode, double press the power button.
Note: When you turn on high dispensing mode, two LEDs will temporarily light up on your device. To return to default variable dispensing, double press the power button again. One LED will temporarily light up on your device when you switch back to default variable dispensing.
20-Second Timer
Your Amazon Smart Soap Dispenser has a 20-second timer that lights up as you wash your hands for the CDC recommended minimum amount of time.
Create a Routine
Connect your Amazon Smart Soap Dispenser with a nearby compatible Echo device and create an Alexa Routine. With a Routine, your Echo plays songs, jokes, or a snippet of the news while you wash your hands.
Instructions for how to create a Routine are available here.
Note: Any audio associated with your routine plays from your connected Echo device. Your Amazon Smart Soap Dispenser doesn’t play any sound.
Moving and Filling
To prevent accidental dispenses, power off the device before you refill it with soap, pick it up, or move it. When refilling your device with soap, prime the pump by moving your hand under the dispensing nozzle, then removing it. Repeat multiple times until soap dispenses.
Device Settings and Features:
What Do the Lights on Amazon Smart Soap Dispenser Mean?
The LEDs on your Amazon Smart Soap Dispenser show the status of the device.
White countdown lights
20-second countdown lights for handwashing.
Blue flashing
A blue flashing light means that your device is ready for setup.
Blue solid
A blue solid light means that your device setup is complete.
Green solid
A green solid light means that your device is fully charged.
Orange solid
An orange solid light means that your device is charging.
Red solid
A red solid light means that your device battery is low.
White flashing
A white flashing light means that your device is ready to pair with an Echo
device.
White solid
White solid light means that your device is paired with an Echo device.
Yellow flashing
Yellow flashing light means that your device is disconnected from Wi-Fi.
Manage your Amazon Smart Soap Dispenser Routine
Update an existing handwashing routine or create a new one.
Manage your Amazon Smart Soap Dispenser Routine
To update or create a routine:
- Open the Alexa app .
- Open More and select Routines.
- To create a new routine, select the Plus icon and follow the on-screen instructions.
- To edit an existing routine, select the soap dispenser routine and change or add an action.
- Once you have created or edited the routine, make sure it’s enabled.
Note: Temporarily pause your handwashing routine by pressing the “pause routine” touch button on the top of the device. If you press the “pause routine” touch button during handwashing or while the routine is playing, the routine will pause the next time you wash your hands.
Change Amazon Smart Soap Dispenser Notification Settings
Note: You are automatically set up to receive low supply notifications when you connect your Amazon Smart Soap Dispenser to Alexa.
To change Amazon Smart Soap Dispenser low supply notification settings:
- Open the Alexa app .
- Open Devices and select Amazon Smart Soap Dispenser to view the device settings.
- Select Supply Settings and follow the on-screen instructions for updating your email or Echo device notification preferences.
To set up Amazon Smart Reorders, visit Manage Amazon Smart Reorder Settings.
Troubleshooting:
Reset Your Amazon Smart Soap Dispenser
If Alexa can’t discover your Amazon Smart Soap Dispenser, or it stopped working, try resetting it.
Reset Your Amazon Smart Soap Dispenser
Note: First try restarting your device to see if it resolved the problem. To restart, press and hold the power button for 12 seconds.
If you have restarted your device and it still isn’t working, reset your Amazon Smart Soap Dispenser:
- Press the power button 5 times. You will see a red blinking light.
A blue light blinks when reset is complete.
- Set up your Amazon Smart Soap Dispenser in the Alexa app.
Amazon Smart Soap Dispenser isn’t Working
Try these steps to fix, unclog or troubleshoot your Amazon Smart Soap Dispenser.
- Prime the dispenser after filling the device with soap. To prime, place your hand under the sensor for a moment, then remove it. Repeat multiple times until soap dispenses.
- Only use liquid soap in your Amazon Smart Soap Dispenser. Soap dispensing won’t work properly with other types of soap, such as foaming soap or alcohol-based liquids like hand sanitizer.
- Clear any soap that may be blocking the nozzle by wiping the sensor at the base of the nozzle.
- Try a soft reset, by pressing power button for 12 seconds and then power on the device.
- If your soap dispenser isn’t used for a prolonged time, soap can accumulate and clog the nozzle. To troubleshoot, clean the nozzle area with water and remove any stuck soap.
- Dispense several times until soap starts coming out normally.
Amazon Smart Soap Dispenser Routine isn’t Working
Amazon Smart Soap Dispenser routine isn’t responding.
Note: Before set up, download the latest version of the Alexa App. Also check that your Echo device software is current. Just ask, “Is your software up to date?”
If your Amazon Smart Soap Dispenser isn’t responding to a routine:
- Confirm the “pause routine” touch button isn’t illuminated while hand washing.
- Confirm that the routine is enabled and connected to the correct Echo device. To confirm, open the Alexa app, go to More > Routines and select your handwashing routine. Confirm that the routine is enabled.
- If you don’t see a handwashing routine, set one up. Open the Alexa app, and select Devices > All Devices > Soap Dispenser > Set up new routine. During initial routine set up, make sure you select Enable to save your routine.
- Confirm that the selected Echo device is connected to Wi-Fi and responding to normal requests.
- Make sure you don’t have multiple routines with the same name. If there’s an existing routine with the same name, the original routine will trigger instead of the new handwashing routine. Try disabling the original routine or renaming the routine for your Amazon Smart Soap Dispenser.
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