Amazon Echo Connect User Manual

Amazon Echo Connect User Manual

Support for Echo Connect

Get help using and troubleshooting common issues with Echo Connect.

Get Started:

Set Up Your Echo Connect

Use the Alexa website to set up your Echo Connect.

1. Plug in your Echo Connect.
2. Plug one end of the included telephone cable into the back of Echo Connect. Plug the other end into:
   • A standard telephone jack (for landline phone service)
   • A Wi-Fi router (for digital phone service)
   • An Analog Telephone Adapter (for VoIP phone service)
3. Open the Alexa website, at https://alexa.amazon.com/, and sign in with your Amazon account.
4. Select Settings, then, under Devices, select Set up a new device.
5. Under Accessories, select Echo Connect and follow the on-screen instructions to complete setup.

How Does Echo Connect Work?

Use Echo Connect and your home phone service to make and receive phone calls with your compatible Echo devices.

Ask Alexa to place calls using your contact’s name or phone number. Use the Alexa app to manually add contacts or import them from your mobile phone’s address book.

Note:

• Echo Connect builds on, and is not a replacement for, your home phone service.
• Echo Connect doesn’t work during power or broadband outages or other connectivity issues.
• If you are unable to place an emergency service call through your Echo Connect, you should use your mobile phone, landline telephone, or other telephone service.

What Do the Lights on Echo Connect Mean?

The LEDs on your Echo Connect show the status of the device.

  Power LED

• Solid light: The device is getting power.

  Wi-Fi LED

• Solid light: Wi-Fi is connected.
• Orange blinking light: The device is in setup mode.
• No light: Echo Connect isn’t connected to Wi-Fi.

    Internet LED

• Solid light: The device is connected to the Internet.
• No light: The device isn’t connected to the Internet.

  Phone LED

• Solid light: The phone line is connected.

• Slowly blinking light: Echo Connect is on a call.

• No light: Your phone service was not detected.

• Rapidly blinking light: The line registration failed.

Device Settings and Features:

Use Alexa to Make Calls with Echo Connect

Ask Alexa to call any contact or phone number supported by your home phone service provider.

• “Call [contact name].”
• “Call [number].”

Note:  Requests such as “Call police” or “Call hospital” are not supported for emergency service calls. If you use Echo Connect to call emergency services, the address associated with the phone line connected to your Echo Connect is used as the emergency location.

Answer or Ignore Calls with Echo Connect

Use your voice to answer or ignore phone calls on your Echo device through Echo Connect.

• “Answer.”
• “Hang up.”
• “Ignore.”

Note:  Ignoring a call stops the ringing on your Echo devices but other handsets continue to ring. Unanswered calls go to your phone’s voicemail service, if available.

Turn the Incoming Call Ringer On or Off for Echo Connect

Use the Alexa app to turn the incoming call ringer on or off on your Echo device.

1. Open the Alexa app  .
2. Select Devices  .
3. Select Echo & Alexa, and then select your Echo device.
4. Select Sounds.
5. Toggle Incoming Call Ringer on or off.

Turn the Incoming Call Ringer On or Off for Echo Connect

Use the Alexa app to turn the incoming call ringer on or off on your Echo device.

1. Open the Alexa app  .
2. Select Devices  .
3. Select Echo & Alexa, and then select your Echo device.
4. Select Sounds.
5. Toggle Incoming Call Ringer on or off.

Change Your Outbound Calling Preference for Echo Connect

Use the Alexa app to choose either Alexa Calling or Echo Connect as your default outbound calling preference.

1. Open the Alexa app  .
2. Select Devices .
3. Select Echo & Alexa, and then select your Echo Connect.
4. Select Outbound Calls and choose your preferred setting.
   • Outbound Calls with Alexa Calling – Calls not supported by Alexa Calling are automatically placed through Echo Connect using your home phone service. These include emergency numbers and premium-rate numbers.
   • Outbound Calls with Echo Connect – All calls are placed using your home phone service, and your home phone number is displayed as the caller ID. These calls are subject to the rates for your home phone service provider.

Troubleshooting:

Reset Your Echo Connect

Use the Reset button on your Echo Connect to restore the device to its factory settings.

Tip:  Having trouble with your device? Restart it first to see if it resolves the problem. To restart your device, unplug the power adapter from the back of the device.

1. Use a paperclip (or similar tool) to press and hold the Reset button.
2. Wait until the lights on the device flash (about 20 seconds).

When the power LED is white and the Wi-Fi LED flashes amber, your Echo Connect is in setup mode.

Echo Connect Is Having Setup Issues

Your Echo Connect is unable to connect to Wi-Fi or cannot connect to your Echo device.

Try the following steps to resolve issues with your Echo Connect not connecting to Wi-Fi or your Echo device.

• Check that you have the latest version of the Alexa app.
• Make sure your Echo device is compatible with Echo Connect.
• Restart your Echo Connect by unplugging the power adapter from the back of the device, then plugging it back in.
• Check that your Wi-Fi credentials are correct.
• Force close the Alexa app and try setup again.
• Restart your internet router and/or modem.

Calling Doesn’t Work with Echo Connect

Your Echo Connect is unable to place or receive phone calls.

• Check that your Echo device has power and is connected to Wi-Fi. Try saying something like, “What time is it?”
• Make sure that the phone cable is connected to Echo Connect.
• Confirm that the lights on top of your Echo Connect are all solid.
• Restart your Echo Connect by unplugging the power adapter from the back of the device, then plugging it back in.
• Pick up a handset and listen for a dial tone to confirm that your phone service is working. Contact your phone service provider if there is no dial tone or you’re unable to make calls.
• If you’re trying to place calls using your contact’s name, check that their name and number are correct. Update your contact’s information in the Alexa app or your phone’s address book, depending on how they were added.
• Echo Connect automatically dials U.S. phone numbers with a 1 and an area code. If your contact’s phone number already has a 1 before the area code, it could cause issues when calling.
• Reset your Echo Connect.

Deregister Your Device

If you no longer wish to use your device, you can deregister it from your Amazon account.

If you would like to give your device as a gift or wish to register the device under a different account, you will need to deregister the device from your account.

To deregister your device:

1. Go to Manage Your Content and Devices and log in to your account.
2. Click Devices.
3. Select your device and click Deregister.

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