Amazon Echo Frames User Manual

: June 10, 2024
: Amazon

Table of Contents

Amazon Echo Frames User Manual
Set Up Your Echo Frames
Getting Started:
Device Settings and Features:
Device Software and Hardware:
Troubleshoot:
Talk to Your Optician:
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Amazon Echo Frames User Manual

Amazon Echo Frames

Support for Echo Frames
Get help using and troubleshooting common issues with Echo Frames.

Set Up Your Echo Frames

Use the Alexa app to set up your Echo Frames.

Set Up Your Echo Frames

Note: Before setup, download the latest version of the Alexa app from your mobile device’s app store. Echo Frames only support Android 8.0 or greater and iOS 14.0 or greater.

Charge your Echo Frames until the power LED turns green.
Enable Bluetooth on your smartphone.
Open the Alexa app .
Open More and select Add a Device.
Select Amazon Echo, then Echo Frames.
Follow the instructions in the Alexa app to set up your device.

Getting Started:

Download the Alexa App

Download and install the Alexa app from your mobile device app store. Add the Alexa widget for easy home screen access.

Open the app store on your mobile device.
Search for Amazon Alexa app.
Select Install.
Select Open and sign in with your Amazon Account.
Install Alexa widgets (optional).

Tip: Widgets allow easier access to Alexa from your device home screen. Alexa widgets become available in the device widget menu after you sign in to the Alexa app. On iOS (iOS 14 or newer) or Android devices, long-press the home page of your device and follow the instructions to add widgets.

What Do the Lights on Echo Frames Mean?

Echo Frames use the status light and power LED to communicate their status to you.

Status Light Colors:

Dark Blue : The device is looking for a Bluetooth connection.

Cyan and Blue : Alexa is active.

Red : There is an error or the microphone and phone notifications are turning off.

Red and Blue : The device is in Bluetooth pairing mode with your smartphone.

White : The OS assistant is active.

Power LED:

Green : The device is fully charged.

Amber : The device is charging.

Mic & Phone Notifications Off LED:

Red : The microphone and phone notifications are off.

Turn Your Echo Frames On or Off

Use the action button to power Echo Frames on or off.

To turn on Echo Frames, press the action button once until the status light flashes blue.

To turn off Echo Frames, press and hold the action button until the status light flashes red. Then release the button.

Choose Your Wake Word on Echo Frames

Depending on which wake word you set your device to, you can trigger Alexa with either “Alexa” or “Echo.”

Open the Alexa app .
Go to Devices.
Go to Echo Frames.
Go to Device Settings.
Select Wake Word and set your desired Wake Word.

Note: If you have multiple Alexa devices at home, setting your Echo Frames Wake Word is an easy way to distinguish your devices from one another.

Vision Insurance Reimbursement and FSA for Echo Frames

You can submit an out-of-network reimbursement claim for your Echo Frames.

Insurance Reimbursement

Echo Frames are not directly covered in-network by any vision insurance provider. However, some providers allow you to submit an out-of-network claim for frames reimbursement. Contact your vision insurance provider for more information.

Amazon has confirmed with the following insurance provider that Echo Frames are eligible for out-of-network reimbursement depending on your plan:

VSP: https://www.vsp.com/claims/submit-oon-claim
EyeMed: https://eyemed.com/en-us/out-of-network-claims
Cigna: https://public.cignaenvoy.com/ciebpublic/home.htm
MetLife: https://www.metlife.com/insurance/vision-insurance/

FSA

Your Echo Frames may also be eligible for FSA reimbursement. Be sure to check with your FSA provider for details on your plan and review the provider’s instructions on how to submit claims for reimbursement. Don’t forget to also double-check the balance on your FSA account.

To find an invoice for your purchase, go to your Order History.

Echo Frames Optician Card (PDF)

Echo Frames Optician Card (PDF) – Download PDF

TAKE THIS CARD TO YOUR OPTICIAN

To get prescription lenses or have your frames adjusted, take your Echo Frames and this card to your optician.

OPTICIAN GUIDE

PLEASE READ THIS CARD BEFORE MAKING ANY ADJUSTMENTS

WHAT IS ADJUSTABLE?

Echo Frames contain electronics. The temple tips are the ONLY adjustable parts on the frames.

ADDITIONAL INFO?

To see more information on how to handle Echo Frames and warranty coverage, go to amazon.com/EchoFramesRX.

FOLLOW INSTRUCTIONS TO AVOID DAMAGE

| NO ALCOHOL SOLUTIONS ON FRAMES
To remove ink from lenses, apply isopropyl alcohol (70% max) with caution.
---|---
| COLD MOUNT ONLY
Avoid high heat on the Frames
---|---
| NOT WATERPROOF
Do not rinse under running water
---|---

STEPS TO ADJUST THE TEMPLE TIPS
Hold the blue highlighted rubber area carefully and bend slightly until the frames fit comfortably on the customer.

| HOLD FIRMLY TO ADJUST
Hold on to the rubber temple
---|---
| NO ULTRASONIC CLEANERS
Do not submerge the frames
---|---
| DO NOT ADJUST WITH PLIERS
Pliers will damage internal sensors
---|---

amazon.com/EchoFramesRX

Device Settings and Features:

Use Alexa with Echo Frames

Use Alexa to make calls, set reminders, and play media on your Echo Frames.

Important: To use Alexa with Echo Frames, the frames must be paired with the Alexa app, and the app must be open or running in the background.

Use your voice to activate Alexa and make requests. You can also press the action button once to activate Alexa. The action button is the shorter button on the right arm of the frames.

If you have multiple Echo devices, say your other device’s name in your command or request. For example, you can say, “Play Amazon Music Prime on my Echo Show.”The status light flashes cyan and blue when Alexa is active.

Turn Echo Frames Microphones On or Off

Turning off the microphones on Echo Frames also turns off phone notifications.

To turn off your Echo Frames microphones:

Press the action button twice.

Tip: The action button is the shorter button on the right arm of the Echo Frames.

The status light flashes red when the microphones are turned off.

Note: The mic and phone notifications off light turns red when Echo Frames microphones are off.

To turn your Echo Frames microphones on again, press the action button twice. Turning on the microphones also turns phone notifications back on. The status light flashes blue when the microphones are turned on.

How Does VIP Filter Work?

VIP Filter allows you to customize how you receive phone notifications.

You can limit phone notifications to specific contacts or apps. To hear your notifications, say “What are my notifications?”

On Echo Frames: When you receive a phone notification, swipe any direction on the touch pad to allow notifications from the contact or app. To reject the notification or stop notifications from the contact or app, tap the touchpad.

On Echo Buds: When you receive a phone notification, single tap to allow notifications from the contact or app. To reject the notification or stop notifications from the contact or app, double tap your Echo Buds.

Note: You can change your VIP Filter settings from Device Settings in the Alexa app.

Turn VIP Filter On or Off

VIP Filter lets you turn phone notifications on or off for specific apps, contacts, or groups.

You can find apps, contacts, or groups that can send notifications in your VIP List. Your VIP List is in the VIP Filter settings.

Open the Alexa app .
On iOS devices, select Devices. On Android devices, go to Settings, then Alexa.
Select Echo & Alexa, then select your device under Accessories.
Turn on Phone Notifications under Phone Notifications & VIP Filter.
Select VIP Filter to go to the VIP Filter settings.
Turn VIP Filter on or off.

Set Up VIP Filter Reply and Alexa Hands Free Messaging (SMS) on iOS

To ensure that VIP Filter Reply or Alexa Hands Free Messaging (SMS) works on your Echo Frames, follow these steps in your iOS settings.

Pair your Echo Frames to your iOS phone and the Alexa app.
Go to Bluetooth Settings on your iOS phone.
Find Echo Frames in Bluetooth Settings.
Select the icon next to your Echo Frames device.
Ensure that Show Notifications is on.
Restart your Echo Frames.

Note: To use these features, make sure you’re on the latest version of iOS. Also, ensure that you have the latest software version for your Echo Frames and the Alexa app.

Turn Phone Notifications On or Off for Echo Frames

Use the Alexa app to turn off phone notifications on your Echo Frames. You can also press the action button twice to turn off the microphone and pause receiving phone notifications on Echo Frames.

Note: To turn on phone notifications with Echo Frames, make sure you allow Alexa app notifications in your smartphone’s settings. On iOS smartphones, enable preview to receive messages. Go to settings on your iOS smartphone, and select Notifications. Under Show Previews, select When Unlocked or Always.

Open the Alexa app .
Select Devices .
Select Echo & Alexa, then select your Echo Frames device under Accessories.
Turn Phone Notifications on or off.

Tip: You can turn on Phone Notifications on VIP Filter to choose which notifications Alexa reads. With the VIP Filter, you can choose to turn phone notifications on or off for specific apps or contacts. Select Manage Contacts & Apps to customize which phone notifications Alexa reads.

How Does Calling and Messaging Work on Echo Frames?

Echo Frames use data or minutes from your smartphone plan for calling and messaging.

When you ask Alexa to make calls, Echo Frames route the call through your smartphone using your plan minutes.
Android only: When you ask Alexa to send messages, Echo Frames route the messages through your smartphone using SMS messaging.
Alexa-to-Alexa calls and messages use data from your smartphone plan unless you’re connected to Wi-Fi.

Turn On Top Contact

You can speed dial your top contact by pressing and long holding on your Echo Frames’ touchpad.

Open the Alexa App .
Select Devices .
Go to Echo & Alexa tab.
Select Echo Frames.
Select Touchpad Pess and Hold under the Customization section.
Select Call Top Contact.
Follow the instructions on screen to set up the contact you want to call using this feature.

Note: The Touchpad Press and Hold gesture on Echo Frames can only support either OS assistant or Top Contact.

Control Echo Frames with Alexa Hands-Free

Replace touchpad actions on your Echo Frames by using the wake word with simple voice commands.

To call someone or create a reminder say, “Call Mom” or “Remind me to water the plants tomorrow.”
To stop content notifications or playback on your Echo Frames say, “Stop” or “Pause.”
To resume media playback, instead of double tapping say, “Resume” or “Play.”
To change the volume say, “Volume Up/Down,” or “Volume [1-10].”

Note: Volume can’t be changed during a phone call.

Use Google Assistant and Siri on Echo Frames

You can use voice assistants like Siri and Google Assistant with Echo Frames.Make sure that your phone has Siri (iOS) or Google Assistant (Android) turned on.

Go to the Alexa app .
Select Devices .
Go to Echo & Alexa.
Select Echo Frames.
Select Touchpad Press and Hold under the Customization section.
Select OS Assistant.
Press and hold the touchpad on the right temple to activate your voice assistant. The status light turns white when your voice assistant is active.

Note: The Touchpad Press and Hold gesture on Echo Frames can only support either OS assistant or Top Contact.

Put Echo Frames Into Pairing Mode

After pairing Echo Frames for the first time, use the action button to put your device back into Bluetooth pairing mode. Echo Frames can be paired with up to eight devices.

To pair your Echo Frames with a new device:

Ensure that your Echo Frames are turned off. To turn off your Echo Frames, press and hold the action button until the status light flashes red.

Note: The action button is the shorter button on the right arm of the frames.

Put your Echo Frames into pairing mode. Press and hold the action button until the status light turns blue, then flashes red and blue. Then release the button.

Your Echo Frames will exit pairing mode when you connect to a device via Bluetooth. To exit pairing mode, go to your device’s Bluetooth settings and reconnect your Echo Frames.

Tip: To swap between paired Bluetooth devices, select Echo Frames in the device’s Bluetooth settings. Alexa functionality is only available when connected to the Alexa app.

Use Echo Frames as a Bluetooth Headset on Your Computer

You can listen to audio on your Echo Frames when connected to a computer.

Note: Your Echo Frames will only be allowed to connect to one device at a time.

Turn off your Echo Frames.
Press and hold the action button for 10 seconds. The front LED status light blinks red and blue when your device is ready to pair.
Go to your Bluetooth settings on your computer.
To pair your Echo Frames with your computer, select the name of your Echo Frames.
To connect your Echo Frames to your phone again, select your Echo Frames in your phone’s Bluetooth settings screen.

Touchpad Controls on Your Echo Frames

Use the touchpad on the right temple of Echo Frames to answer calls, control media playback, or access other voice assistants.

Touchpad Controls on Your Echo Frames

Touch Control	Result
Swipe either direction.	Accept a call or accept a notification.
Tap the touchpad.	Reject a call, decline a notification, or pause media.
Double tap the touchpad.	Resume media.
Press and long hold.	Access other voice assistants.

Adjust the Volume on Your Echo Frames

Use the volume control button on the right temple of your Echo Frames to change the volume.

You can also use voice commands, such as, “Set the volume to [1 – 10]” or use your smartphone’s volume controls.

If you can’t reach the maximum volume, check your smartphone to confirm you’re at maximum volume. In quiet environments you can check the volume to reduce what others can hear. To check, hold the device at arm’s length and lower the volume until the audio is not noticeable.

Note: On Echo Frames (2nd Gen), Auto Volume can be set to automatically adjust when audio is about to play based on the noise level of your environment and your selected listening profile. Auto Volume increases the volume in noisier environments and lowers the volume in quieter environments.

Turn On Auto Volume Control for Echo Frames

Auto Volume will automatically adjust the volume to your surroundings when Alexa or media plays on Echo Frames.

Open the Alexa app .
Select Devices .
Go to the Echo & Alexa tab.
Select Echo Frames.
Turn on Auto Volume.
Select your preferred listening volume profile.

Note: While audio is playing, you can also use the volume buttons to adjust your preferred listening profile. Auto Volume will dynamically adjust to your surroundings and new preferred listening profile level.

Turn On Closed Captions on Your Alexa App

Many setup videos include Closed Captioning services you can turn on with your Echo Frames.

Open the Alexa app .
While the video is open and playing, tap on your smartphone screen.
Tap the white CC button in the top-right corner of the video.
Restart or resume playing the video.

Use Echo Frames With Your Smart Phone’s Screen Reader

Once your Echo Frames are paired with your smart phone, follow these steps with your phone’s most recent operating system.

For Android:

Go to Phone Settings.
Select Accessibility.
Select Screen Reader.
Turn on Voice Assistant.

For iOS:

Go to Phone Settings.
Select Accessibility.
Select VoiceOver.
Turn VoiceOver on.

Set Up Lock Screen Security with Alexa

Turn on the lock screen security setting to block personal responses from Alexa while your smartphone is locked.

Lock screen security is available on:

Echo Buds
Echo Frames (1st Gen)
Echo Frames (2nd Gen)
Echo Loop

Turning this setting on and off applies to all of the compatible devices in your account.

To block personal responses while your phone is locked:

Open the Alexa app .
Select Devices .
Select Echo & Alexa, then select your device under Accessories.
Select Block Personal Responses, and turn the setting on or off.

When enabled, Alexa blocks responses on personal topics, such as your Amazon account, contacts, shopping, location, and smart home devices. Echo Frames or Echo Loop : Once your smartphone is unlocked, you can receive all Alexa responses for a 30 minute period. Echo Buds : Once your smartphone is unlocked, Alexa no longer blocks responses as long as you use at least one Echo Bud.

Use Sleep Mode with Echo Frames

Sleep Mode lets you save battery life when your Echo Frames aren’t in use and disconnects them from Bluetooth.

Turn your Echo Frames upside down to put your frames to sleep.
A red light will appear. After 3 seconds, you can move your frames upside down and the red light will reappear that shows your frames are still in Sleep Mode.
Reconnect your Echo Frames by putting them back on or press the action button on the right arm of the frames.
A wake chime will play when your Echo Frames are ready to use.

Note: When your Echo Frames are in sleep mode, a red LED light will appear.

Use Your Voice to Check Battery Status on Echo Frames

To check your battery level, ask Alexa.

To check the battery status of your Echo Frames, use any of the following commands:

“What’s the battery?”
“What’s the battery level?”
“What’s the battery status?”
“How much battery do I have?”

Tip: If Alexa is having difficulty returning your battery status, check that your Echo Frames are on the most recent software version and fully charged.

Device Software and Hardware:

Alexa Device Software Versions

Alexa-enabled devices receive software updates automatically when connected to the Internet. These updates usually improve performance and add new features.

Amazon Echo (1st Generation)
Latest Software Version: 669701420

Amazon Echo (2nd Generation)
Latest Software Version: 8289072516

Amazon Echo (3rd Generation)
Latest Software Version: 8624646532

Amazon Echo (4th Generation)
Latest Software Version: 8624646532

Amazon Smart Oven
Latest Software Version: 304093220

Amazon Smart Plug
Latest Software Version: 205000009

Amazon Smart Thermostat
Latest Software Version: 16843520

Amazon Tap
Latest Software Version: 663643820

AmazonBasics Microwave
Latest Software Version: 212004520

Echo Auto
Latest Software Version: 33882158

Echo Auto (2nd Generation)
Latest Software Version: 100991435

Echo Buds (1st Generation)
Latest Software Version: 318119151

Echo Buds Charging Case (1st Generation)
Latest Software Version: 303830987

Echo Buds (2nd Generation)
Latest Software Version: 578821692

Echo Buds Charging Case (2nd Generation)
Latest Software Version: 571153158

Echo Connect
Latest Software Version: 100170020

Echo Dot (1st Generation)
Latest Software Version: 669701420

Echo Dot (2nd Generation)
Latest Software Version: 8289072516

Echo Dot (3rd Generation)
Latest Software Version:

8624646532
8624646532
Echo Dot (4th Generation)
Latest Software Version: 8624646532

Echo Dot (5th Generation)
Latest Software Version: 8624646532

Echo Dot Kids Edition (2018 Edition)
Latest Software Version: 649649820

Echo Dot Kids Edition (2019 Edition)
Latest Software Version: 5470237316

Echo Dot (4th Generation) Kids Edition
Latest Software Version: 5470238340

Echo Dot (5th Generation) Kids
Latest Software Version: 8087719556

Echo Dot (3rd Generation) with clock
Latest Software Version: 8624646532

Echo Dot (4th Generation) with clock
Latest Software Version: 8624646532

Echo Dot (5th Generation) with clock
Latest Software Version: 8624646532

Echo Flex
Latest Software Version: 8624646532

Echo Frames (1st Gen)
Latest Software Version: 1177303

Echo Frames (2nd Gen)
Latest Software Version: 2281206

Echo Glow
Latest Software Version: 101000004

Echo Input
Latest Software Version: 8624646020

Echo Link
Latest Software Version: 8087717252

Echo Link Amp
Latest Software Version: 8087717252

Echo Look
Latest Software Version: 642553020

Echo Loop
Latest Software Version: 1.1.3750.0

Echo Plus (1st Generation)
Latest Software Version: 683785720

Echo Plus (2nd Generation)
Latest Software Version: 8624646020

Echo Show (1st Generation)
Latest Software Version: 683785820

Echo Show (2nd Generation)
Latest Software Version: 683785820

Echo Show 5 (1st Generation)
Latest Software Version: 8624646532

Echo Show 5 (2nd Generation)
Latest Software Version: 8624646532

Echo Show 5 (2nd Generation) Kids
Latest Software Version: 5470238340

Echo Show 8 (1st Generation)
Latest Software Version: 8624646532

Echo Show 8 (2nd Generation)
Latest Software Version: 27012189060

Echo Show 10 (3rd Generation)
Latest Software Version: 27012189060

Echo Show 15
Latest Software Version: 25703745412

Echo Spot
Latest Software Version: 683785820

Echo Studio
Latest Software Version: 8624646020

Echo Sub
Latest Software Version: 8624646020

Echo Wall Clock
Latest Software Version: 102

Check Your Echo Device’s Software Version

View your current software version in the Alexa app

Open the Alexa app .
Select Devices .
Select Echo & Alexa.
Select your device.
Select About to see your device’s software version.

Update the Software on Your Echo Frames

Your smartphone automatically downloads software updates for Echo Frames when connected to the Internet.

When an update is available, it installs the next time your smartphone connects to your Echo Frames over Bluetooth, and after your Echo Frames have turned off and on.

Tip: Make sure you have the latest version of the Alexa app from your mobile device’s app store.

Adjust the Rubber Tips of Your Echo Frames

Echo Frames with rubber temple tips are adjustable for a better fit.

Adjust the Rubber Tips of Your Echo Frames

You can adjust temple tips on Echo Frames with rubber temple tips. You can’t adjust temple tips on Echo Frames with acetate temple tips by yourself. If your Echo Frames have acetate temple tips, share Echo Frames Optician Card (PDF) with your optician.

Note: Rubber temple tips are soft and have a matte finish. Acetate temple tips are hard and have a glossy finish.

To adjust rubber Echo Frames temple tips:

Try on the Echo Frames.
Hold the rubber area and bend slightly until the frames fit comfortably. Adjust the rubber portion to fit the curvature of your ears.

Important:

Do not apply heat to the frames or rubber temple tips.
Do not adjust Echo Frames with pliers.

Troubleshoot:

VIP Filter Doesn’t Work

Your device isn’t reading phone notifications or your VIP Filter settings aren’t working.

If VIP Filter isn’t working:

Check that Phone Notifications are on in the Alexa app under your device settings.
Check that your smartphone isn’t on Do Not Disturb mode.
Turn on mic and phone notifications.
Turn on group messaging.
Grant Alexa permission to read phone notifications from your smartphone’s settings.
Turn off Pause New Requests in the Alexa app.
Make sure that the Alexa app is in the recently opened tray on your smartphone.
In the VIP Filter settings, turn notifications on and off for specific apps or contacts that aren’t working.
Make sure you also turn on notifications for apps you’d like notifications from.
Reset your VIP Filter settings.

Tip: If you’re still having issues receiving notifications from messages or a specific app on your iOS device, it may be due to your phone’s settings. Go to your phone’s settings, and select Notifications. Go to the app that isn’t working, then select Allow Notifications. Under Show Previews, select When Unlocked or Always.

Reset VIP Filter Settings

To clear your VIP Filter preferences, you can reset your VIP Filter settings.

Open the Alexa app .
On iOS devices, select Devices. On Android devices, go to Settings, then Alexa.
Select Echo & Alexa, then select your device under Accessories.
Turn on Phone Notifications under Phone Notifications & VIP Filter.
Select VIP Filter to go to the VIP Filter settings.
Select Reset VIP List.

Tip: If you’re having issues using VIP Filter, try resetting your device.

Echo Frames Aren’t Pairing with Your Phone

If your Echo Frames can’t pair with your phone, try these solutions.

Select Forget Device for your Echo Frames from Device Settings in the Alexa app.
Forget Echo Frames in your phone’s Bluetooth menu.
Check that Echo Frames aren’t listed in your phone’s Bluetooth menu.
Update the Alexa app to the latest version.
Hold down the action button for ten seconds or until you see the blinking red and blue status light.
Relaunch the Alexa app.
To set up your Echo Frames, follow the steps described in the Alexa app.
To pair Echo Frames to the Alexa app again, open the Alexa app and follow the on-screen prompts.

If these steps don’t work, try resetting your Echo Frames. To reset your Echo Frames, hold down the volume up and volume down buttons at the same time for 60 seconds.

Echo Frames Lose Bluetooth Connection

To resolve most issues with Bluetooth connectivity, press the action button.

Tip: If you are experiencing interference with other Bluetooth devices, try to reduce the number of active Bluetooth devices around you.

Check that your Echo Frames are connected to your phone between each troubleshooting step by asking Alexa a question. If Alexa responds, your Echo Frames have reconnected.

Make sure that:
Your Echo Frames are charged and turned on.
The microphones on your Echo Frames are on.
The volume is greater than 60 percent.
Check your smartphone’s Bluetooth settings. Make sure that Bluetooth is enabled on your phone and that Echo Frames are connected and active.
In the Alexa app, open Devices and navigate to your Echo Frames device. Check that your Echo Frames are Online.
Turn your Echo Frames off and back on again. Then force quit the Alexa app and reopen it.

Echo Frames Are Having Trouble Connecting to the Network

Alexa responds to your request by telling you it lost connection to the internet.

To troubleshoot connection issues:

Check the internet connection on your phone.
Close the Alexa app and open it again.

Echo Frames Aren’t Holding a Charge

Your Echo Frames are having charging issues or are losing battery too quickly.

When charging, make sure that the charging cable is completely attached to your device and the power adapter is securely plugged into the USB power.
Make sure the power LED on your Echo Frames lights up when you’re charging the device.
If the power LED doesn’t light up, press and hold the action button until the status light flashes red. Then try charging again. The action button is the shorter button on the right arm of the frames.
Check the battery status by turning the device back on. Alexa reads the battery level to you. You can also check the battery level in your phone’s Bluetooth settings menu.
Try lowering the volume during use. The battery drains faster at higher volumes.

Alexa Isn’t Responding on Your Echo Frames

Alexa doesn’t answer your voice commands.

To fix common issues with Alexa on your Echo Frames:

Press the action button. This triggers Alexa.
Check that the device’s microphones are on. To unmute your frames, double press the action button. The action button is the shorter button on the right arm of the frames.
Force close the Alexa app, then open it again.
Make sure that your smartphone is connected to Wi-Fi or cellular data.
Make sure that your Echo Frames are connected to your phone. In the Alexa app, open Devices . Find your device. On the Device Settings page, check that your Echo Frames are Online.
Turn your Echo Frames off and on again. Press and hold the action button until the status light flashes red. Then, press the action button once until the status light flashes blue and you hear Alexa say, “Connected.”

Alexa App is Disconnecting from Echo Frames

Alexa doesn’t respond or tells you to open the Alexa app.

Check your device’s Bluetooth settings. Make sure that Bluetooth is turned on for your device and that Echo Frames are connected and active.
In the Alexa app, open Devices and navigate to your Echo Frames device. Check that your Echo Frames are Online.
Update the Alexa app to the latest version.
Close the Alexa app and open the app again.

Tip: If these steps don’t work, forget Echo Frames from your device’s Bluetooth settings. Delete the Alexa app from your device and reinstall it again from your device’s app store. After reinstalling the Alexa app, follow the steps in the app to pair Echo Frames to the app again.

Audio Isn’t Playing from Echo Frames

If your audio plays from your phone or another connected device instead of your Echo Frames, try these troubleshooting steps.

Check your device’s Bluetooth settings. Make sure that Bluetooth is on for your device and that Echo Frames are connected and active.
If you’re connected to a smartphone or tablet with the Alexa app, open Devices and select Echo Frames. Check that your Echo Frames are Online. Turn your Echo Frames off and on again if they aren’t online.

Use these steps to make sure audio plays on your Echo Frames:

When answering phone calls, swipe the touchpad on Echo Frames instead of answering on your phone.
For audio playback, such as listening to music or podcasts, tap the touchpad on your Echo Frames to pause your audio, and double tap the touchpad to resume your audio.
On your device, select where you want your audio to play.
If your audio still isn’t playing on your Echo Frames, try rebooting them. Your audio will play on your Echo Frames after they turn back on and reconnect.

Reset Your Echo Frames

If you want to erase your Echo Frames device settings, factory reset your device.

Reset Your Echo Frames

Tip: Having trouble using your Echo Frames? Restart your device first to see if it resolves the problem. Press and hold the action button until the status light flashes red. Then, press the action button once until the status light flashes blue. The action button is the shorter button on the right arm of the frames.

To reset your device to its factory settings:

Press and hold the volume up and down button for 60 seconds.
Wait for the status light to flash red and blue and then complete setup again.

Deregister Your Device

If you no longer wish to use your device, you can deregister it from your Amazon account.

If you would like to give your device as a gift or wish to register the device under a different account, you will need to deregister the device from your account.

To deregister your device:

Go to Manage Your Content and Devices and log in to your account.
Click Devices.
Select your device and click Deregister.

Talk to Your Optician:

For Opticians: What Kind of Prescriptions Work with Echo Frames?

Echo Frames have been tested for +3.00 diopter to -6.00 diopter prescriptions.

For best results, keep the base curve of the prescription lenses as close to 4.25 diopters as possible.

If desired, progressive lenses may be used but the pantoscopic tilt can’t be adjusted. Do not use heat.

Aspheric polycarbonate, Trivex, or high-index lenses are recommended to minimize weight.

For Opticians: Adjust Echo Frames for Fit

Adjust the Echo Frames temple tips for a better fit.

Important: The temple tips are the only adjustable parts on Echo Frames.

Do not apply heat from the metal accent to the frame front or adjust with pliers. Do not bend the temple tips while the material is cold or use your fingernails to adjust temple tips.

To adjust the temple tips:

Heat the temple tip to approximately 100 – 120°F. Apply the heat in 10 second intervals until the acetate is pliable enough to be properly adjusted. Do not over heat.
After heating, hold the metal accent to provide support. With the other hand, gently bend the temple tip downward and inward until you achieve the desired form.
Hold the temple tip in the desired form until the frame cools.

For Opticians: Edging, Inserting, and Removing Lenses for Echo Frames

Instructions on how to fit or remove lenses for Echo Frames.

Edging

Trace and edge prescription lenses to the actual size of the frame, accounting for calibration of edger.

Do not cut lenses oversized. This can stretch or put pressure on the frame and damage the electronics.

Echo Frames have a “U” groove bevel. However, you can use a standard “V” bevel when cutting lenses.

Tip: You may need to adjust the size of the cut lens to allow for a proper fit.

Inserting and Removing Lenses

Important: Do not heat the frames to insert or remove lenses. Use cold mount only.

If you send Echo Frames to a lab for fitting, include “cold mount only” as a physical or digital note along with the frames.

Gently insert the lenses from the front of the frame. To remove the lenses, apply pressure to the back of the lens near the top outer edge. Then push them out.