SAMSUNG BN68-14487E-02 Smart TV User Manual

: June 10, 2024
: Samsung

Table of Contents

Warning! Important Safety Instructions
What’s in the Box?
Initial Setup
Troubleshooting and Maintenance
Specifications and Other Information
Contact SAMSUNG WORLD WIDE
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG BN68-14487E-02 Smart TV User Manual

Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com

Before Reading This User Manual

This TV comes with this User Manual and an embedded e-Manual ( > Menu > Settings > Support > Open e-Manual).

Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols which may be on your Samsung product

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.

This symbol indicates that this product has included important literature concerning operation and maintenance.

Icons Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).

AC voltage: Rated voltage marked with this symbol is AC voltage.

DC voltage: Rated voltage marked with this symbol is DC voltage.

Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

Power

Do not overload wall outlets, extension cords, or adaptors beyond their voltage and capacity. It may cause fire or electric shock.
Refer to the power specifications section of the manual and/ or the power supply label on the product for voltage and amperage information.
Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
Never insert anything metallic into the open parts of this apparatus. This may cause electric shock.
To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
Be sure to plug in the power cable until it is firmly seated. When unplugging the power cable from a wall outlet, always pull on the power cable’s plug. Never unplug it by pulling on the power cable. Do not touch the power cable with wet hands.
If this apparatus does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorised dealer or Samsung service centre.
To protect this apparatus from a lightning storm, or to leave it unattended and unused for a long time, be sure to unplug it from the wall outlet and disconnect the antenna or cable system.
- Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cable to generate sparks and heat or by causing the insulation to deteriorate.
Use only a properly grounded plug and wall outlet.
- An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

Installation

Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.
Do not expose this apparatus to rain or moisture.
Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
Do not expose this apparatus to dripping or splashing.

Providing proper ventilation for your TV

Leave a space around the product for ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature. For installation, be sure to secure the spaces as shown in the figure.

When you install your TV with a stand we strongly recommend you use parts provided by Samsung only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Using the stand provided with the product, install The Sero on a flat surface.

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilise the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV.

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Always use cabinets or stands or mounting methods recommended by Samsung.
Always use furniture that can safely support the television set.
Always ensure the television set is not overhanging the edge of the supporting furniture.
Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
Always route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
Never place a television set in an unstable location.
Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.

If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand

Precautions for moving The Sero

Lift the product by two persons upright only in portrait mode.

Never move the product in landscape mode.
If the product falls, it may cause injury or product damage.
Be careful not to hurt hands or feet.
Be careful not to hold the screen display while lifting the product.
Do not lift the product by yourself.
Never move the product by dragging it.
Never hold the display for moving.

Operation

This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
Store the accessories (remote control, or etc.) in a location safely out of the reach of children.
Do not drop or strike the product. If the product is damaged, disconnect the power cable and contact a Samsung service centre.
Do not dispose of remote control or batteries in a fire.
Do not short-circuit, disassemble, or overheat the batteries.
CAUTION: There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery.
Replace only with the same or equivalent type.
WARNING – TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

Caring for the TV

To clean this apparatus, unplug the power cable from the wall outlet and wipe the product with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

Fabric cleaning

Immediately remove any dirt or stain on the product surface.
- Removing and cleaning can be less effective for some substances or if left for a prolonged time.
Use a vacuum cleaner or an adhesive lint roller to remove dust, handprints, and the likes.
- Some cleaning brushes may damage the product, depending on the materials they contain.
- Towels and cleaning clothes may leave lint or dirt on the product.
Periodically remove dust, even if the surface is not contaminated or stained.
- Dust adhered to the surface for a prolonged period of time may cause stains.
Do not use a nail or other tools to scratch the dirt off. It may damage the fabric.
To remove oil or liquid stains, use a clean white cloth wet with water. If the stain persists, wipe it with a cloth and a mixture ofwater and neutral detergent (such as dish soap).
- A non-neutral detergent or cleaner may cause discoloration or fabric damage.
- After cleaning, use a dry cloth or hairdryer to dry the area.
- Do not use excessive force, to avoid discoloration or fabric damage.

What’s in the Box?

Make sure the following items are included with your TV. If any items are missing, contact your dealer.

Samsung Smart Remote
User Manual
CI Card Adapter
Warranty Card / Regulatory Guide (Not available in some locations)
TV Power Cable
The items’ colours and shapes may vary depending on the models.
Cables not included can be purchased separately.
Check for any accessories hidden behind or in the packing materials when opening the box

Warning: Screens can be damaged from direct pressure when handled incorrectly. We recommend lifting the TV at the edges, as shown.

Safety Instructions

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV’s basic settings to suit your viewing environment.

You can connect The Sero via the SmartThings app on your mobile device to control the Portrait Mode and the related functions on the TV.

Using the TV Controller

Using the TV Controller button at the top on the rear panel, you can turn on The Sero. If the button is pressed again with the power on, you can see the function menus on the screen. The usage of the menus is shown in the following figure.

Remove the protective film attached on the SAMSUNG logo. The reception sensitivity may decrease when the sensor is blocked

Using the TV Controller

A. Control menu
B. Eco Sensor / Microphone switch / Remote control sensor

How to turn on and off the Microphone

How to turn on and off the Microphone

You can turn on or off the microphone by using the switch at the bottom of the TV. If microphone is turned off, All voice and sound features using microphone are not available.

The position and shape of the microphone switch may differ depending on the model.
During analysis using data from the microphone, the data is not saved.

Troubleshooting and Maintenance

Troubleshooting

For more information, refer to “Troubleshooting” or “FAQ” in the e-Manual.

Menu > Settings > Support > Open e-Manual >

Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit “www.samsung.com” and click Support or contact the Samsung service centre.

This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV’s menu ( > Menu > Settings > Support > Software Update > Update Now or Auto update).
In Portrait Mode, some apps or external inputs may not support the full screen.

The TV won’t turn on.

Make sure that the power cable is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
Try pressing the TV Controller button behind the screen to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

The remote control does not work.

Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote control.
- When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to light.
Try pointing the remote directly at the TV from 1.5-1.8 m away.
If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV. To pair a Samsung Smart Remote, press the and buttons together for 3 seconds.

Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

Menu > Settings > All Settings > General & Privacy > Power and Energy Saving Brightness Optimisation.

The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness

Changing the TV’s password

Menu > Settings > All Settings > General & Privacy > System Manager > Change PIN Run Change PIN and then enter the current password in the password field. The default password is “0000” (France: “1111”). Enter a new password and then enter it again to confirm it. The password change is complete.
If you forgot your PIN code, press the buttons in the following sequence to reset the PIN to “0000” (France: “1111”):

Samsung Smart Remote: Press +/- (Volume) button. > Volume Up > > Volume Down > > Volume Up > .

Specifications and Other Information

Specifications

Display Resolution
3840 x 2160
Sound (Output)
60 W
Operating Temperature
10 °C to 40 °C (50 °F to 104 °F)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-20 °C to 45 °C (-4 °F to 113 °F)
Storage Humidity
5 % to 95 %, non-condensing

Notes

This device is a Class B digital apparatus.
For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product.
- On most models, the label is attached to the back of the TV. (On some models, the label is inside the cover terminal.)
Typical power consumption is measured according to IEC 62087.
The images and specifications of the Quick Setup Guide may differ from the actual product.
Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. Product design and specifications may change without notice.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual has not been read).
(b) You bring the unit to the Samsung service centre, but it is found that the product has no defect (i.e., where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Following the repair by a non-authorised service provider, self-repair or non- professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to repair the product by any person other than a Samsung certified service provider will not be covered by the warranty.

Please visit samsung.com/support to find futher information about external power adapter and remote control associated with EU Ecodesign directive – ErP regulation

Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cable when you don’t intend to use the TV for a long time.

Licences

Licences

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
The full text of the declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support and enter the model name.
This equipment may be operated in all EU countries and in the UK.
The 5 GHz WLAN(Wi-Fi) function of this equipment may only be operated indoors.

BT max transmitter power : 100mW at 2.4GHz – 2.4835GHz
Wi-Fi max transmitter power : 100mW at 2.4GHz-2.4835GHz, 200mW at 5.15GHz-5.25GHz, 100mW 5.25GHz-5.35GHz & 5.47GHz – 5.725GHz

Dustbin Icon Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Correct disposal of batteries in this product
(Applicable in countries with separate collection systems)

The marking on the battery, manual or packaging indicates that the battery in this product should not be disposed of with other household waste. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.

The battery incorporated in this product is not user replaceable. For information on its replacement, please contact your service provider. Do not attempt to remove the battery or dispose it in a fire. Do not disassemble, crush, or puncture the battery. If you intend to discard the product, the waste collection site will take the appropriate measures for the recycling and treatment of the product, including the battery.

Removing the battery

To remove the battery, contact an authorised service centre.
To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy.
For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.